271 Helpdesk Support jobs in Ireland

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract: From Monday, 10th November 2025 until Wednesday, 3rd December 2025

Contract Duration: 18 days

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Positions Available: 1

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available from Monday, 10th November 2025 until Wednesday, 3rd December 2025.
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Types: Fixed term, Specified-purpose

Contract length: 18 days

Pay: €32,000.00 per year

Application question(s):

• This is a very specific contract for an 18-day project. Please only apply if you are authorised to work full-time in Ireland and are available from 10th November to 3rd December working days).

Experience:

• IT support: 2 years (preferred)

Work authorisation:

• Ireland (required)

Location:

• Dublin, CO. Dublin (required)

Work Location: In person

Experienced Help Desk Operative to log faults and provide technical support to our customers in an efficient and accurate manner. The successful candidate will ensure that customer value is maintained to the standards set forth by our company.

Responsibilities

• Provide first level contact and convey resolutions to customer issues on Telephony and LAN/WAN/WiFi/Fibre.
• Escalate unresolved queries to the next level of support
• Redirect and track customer issues to the correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see issues through to resolution
• Ensure proper recording, documentation and closure of all issues
• Recommend procedure modifications or improvements where appropriate
• Preserve and grow own knowledge of help desk procedures, products and services

Candidate Specification

Experience

• Proficiency in English - excellent written and oral communication skills
• Professional phone etiquette with strong client-facing skills
• Working knowledge of help desk software, databases and remote control
• Advanced troubleshooting and multi-tasking skills

Desirable but not essential:

• Experience with Telephony
• Experience with Email/Exchange administration
• Experience with Proofpoint
• Experience with Okta IAM
• Microsoft exams

Job Types: Full-time, Permanent

Pay: €27,500.00-€30,000.00 per year

Benefits:

• Company events
• Work from home

Application question(s):

• Have you worked in IT before?
• Have you any relevant Qualifications or Certificates?
• What is your notice period?
• You must either have a IT qualification or IT experience

Language:

• English (required)

Work Location: Remote

Respectfully we do not require the assistance of recruitment service providers currently.

We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.

This is a full-time position and is based at our Athlone Offices.

This is NOT a remote position.

Role responsibilities

• Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support.
• Support operations and maintain the customers network, systems, and overall IT infrastructure.
• Provide high quality support to our customers across several site locations.
• Work with vendors, partners, stakeholders, and users to resolve issues.
• Manage user accounts, email accounts, and security groups to uphold data integrity and security.
• Perform hardware/software installations in accordance with company policies and deadlines.
• Manage own ticket queue and meet SLAs.
• Documentation of IT operational processes.
• Adhere to internal Policies & Procedures in-line with ISO9001 & 27001

Key Skills and Experience

• A minimum of 1 years' experience / proven high quality, helpdesk support.
• Proven attention to detail and task completion.
• Excellent organisational skills, managing multiple tasks simultaneously.
• An understanding or familiarity of business processes and systems.
• Experience with:
• Microsoft Operating Systems
• Microsoft Applications,
• Active Directory user management, Group Policy, DNS, DHCP.
• Anti-Virus/spyware/malware applications
• TCP/IP, DNS, VPN, Firewalls, and switches
• Ethernet and Wi-Fi networks
• Microsoft Office 365 administrator & user management tasks.
• Strong communication skills (including relationship building).
• Excellent documentation skills.
• Hands-on experience in troubleshooting and maintaining, of laptops, desktops, network equipment, printers, scanners, etc.

Benefits

We offer a competitive salary based on experience (€30k - €35k), pension scheme, training, and development opportunities.

Please note that your application will automatically be disqualified if: –

• Your application does not include a Cover Letter & CV.
• Your application does not include sample work or a portfolio if listed as a requirement on the job posting.
• You are not currently eligible to work at the advertised location.
• Your application is submitted by any other means than the links below or the Portal.

Canvassing will lead to disqualification.

What the job role entails:

A Helpdesk Support for Service Operations candidate is responsible for providing front-line support to clients and field technicians by managing incoming service requests, troubleshooting basic issues, and ensuring smooth coordination between clients and service teams. This role combines helpdesk responsibilities with service coordination to ensure timely, professional support across all service operations.

Key Responsibilities:

• Serve as the main contact for customers regarding service inquiries, bookings, and updates.
• Schedule and coordinate service calls based on clients needs, priority of fault and technician availability.
• Ensure all service requests and incidents are resolved within agreed-upon timeframes as defined by SLAs (Service Level Agreements).
• Track service progress and keep customers informed on job status, changes, or delays.
• Ensure service requests are properly documented and followed through from start to finish.
• Maintain accurate records of customer interactions, service history, and feedback.
• Follow up with customers after service completion to ensure satisfaction and gather feedback.

Skills:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Customer-focused with a proactive and professional attitude.
• Comfortable working with CRM software.
• Ability to handle multiple customer requests and prioritize tasks effectively.
• Previous experience in a customer service or service coordination preferred.
• Computer skills using basic programs like Microsoft Word, Excel, Google and Outlook.
• Operating printers, scanners, and basic office equipment

Job Types: Full-time, Permanent

Benefits:

• Company events
• On-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• Help desk: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Administration: 1 year (preferred)

Work Location: In person

What the job role entails:

A Helpdesk Support for Service Operations candidate is responsible for providing front-line support to clients and field technicians by managing incoming service requests, troubleshooting basic issues, and ensuring smooth coordination between clients and service teams. This role combines helpdesk responsibilities with service coordination to ensure timely, professional support across all service operations.

Key Responsibilities:

• Serve as the main contact for customers regarding service inquiries, bookings, and updates.
• Schedule and coordinate service calls based on clients needs, priority of fault and technician availability.
• Ensure all service requests and incidents are resolved within agreed-upon timeframes as defined by SLAs (Service Level Agreements).
• Track service progress and keep customers informed on job status, changes, or delays.
• Ensure service requests are properly documented and followed through from start to finish.
• Maintain accurate records of customer interactions, service history, and feedback.
• Follow up with customers after service completion to ensure satisfaction and gather feedback.

Skills:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Customer-focused with a proactive and professional attitude.
• Comfortable working with CRM software.
• Ability to handle multiple customer requests and prioritize tasks effectively.
• Previous experience in a customer service or service coordination preferred.
• Computer skills using basic programs like Microsoft Word, Excel, Google and Outlook.
• Operating printers, scanners, and basic office equipment

Must be available for weekend work.

Job Types: Full-time, Permanent

Pay: €27,432.10-€40,387.77 per year

Benefits:

• Company events
• On-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• Help desk: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Administration: 1 year (preferred)

Work Location: In person

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.

This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.

Key Responsibilities:

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and operating system issues (Windows 10/11).
• Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Log, track, and resolve support tickets in our PSA system.
• Document fixes and procedures in our documentation system (IT Glue).
• Assist with user setups, PC/Laptop installations, and general IT administration.
• Deliver excellent customer service and clear communication to clients daily.

Skills & Experience:

• Essential
  :
• Strong knowledge of Microsoft 365.
• Hardware, software, and OS troubleshooting skills.
• Excellent communication and customer service focus.
• Fluent in written and spoken English.
• Desirable
  :
• Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
• Experience with documentation systems (e.g. IT Glue).
• Previous MSP/helpdesk experience.
• Enthusiasm and willingness to learn and grow in the role are just as important as experience.

What We Offer:

• Full-time, permanent role based in Kilkenny.
• A varied client base and exposure to a wide range of technologies.
• Ongoing training and career development within a supportive team.
• Opportunity to progress within a dynamic MSP environment.

Job Description:

Our client, an SME based in South Dublin, is seeking a Helpdesk Supervisor to lead a small team of support engineers, ensuring the effective handling of IT incidents and service requests in a fast-paced environment.

Job Responsibilities

• Supervise a team of 2–3 Helpdesk Engineers, providing guidance and escalation support.
• Oversee the daily operations of the IT helpdesk, ensuring tickets are responded to and resolved within agreed timeframes.
• Manage ticketing system workflows, ensuring all incidents and requests are tracked accurately.
• Act as a key escalation point for technical issues and complex support cases.
• Ensure adherence to incident response protocols and service delivery standards.
• Monitor team performance and support professional development.
• Contribute to improving helpdesk processes and documentation.
• Collaborate with wider IT teams to ensure seamless service delivery.

Experience Required

• Minimum 4 years of IT support experience with at least 1 year in a supervisory or lead role.
• Strong experience in managing helpdesk ticketing systems and incident response.
• Proven ability to lead and develop small teams in a support environment.
• Excellent problem-solving and communication skills.

Desirable Skills

• Familiarity with ITIL or similar service management frameworks.
• Hands-on experience with remote desktop tools and Active Directory.
• Exposure to on-prem and cloud-based IT environments.
• Experience with metrics tracking and reporting for helpdesk operations.

Educational Requirements

• Third-level degree in Information Technology, Computer Science, or a related discipline.

Working Hours & Benefits

• Monday to Friday schedule with standard business hours.
• Hybrid working options available.
• Competitive salary and benefits package.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV