12 Home Delivery Driver jobs in Ireland
Junior Service Delivery Manager
Posted 4 days ago
Job Viewed
Job Description
Junior service delivery manager
Posted today
Job Viewed
Job Description
Build yours.
Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment.
With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets.
Join our One Global Team! Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider.
With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable.
Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Brse Group, Clearstream is an international central securities depository (ICSD).
It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Cork Your career at Deutsche Brse Group Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients.
They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening.
The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations.
They are responsible for building a relationship of trust with our clients.
Your Responsibilities Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage data for monthly and quarterly service reviews Manage all clients' escalations and incidents to full recovery and provide regular update communication Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery Own agreed service improvement plans and reporting Own Clients' projects including big or small events and onboarding/offboarding projects Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures Participate to all assigned training Act and work in compliance with all internal rules and policies Key interlocutors Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation Account Management Team: to be aligned and ensure a proper follow-up of our clients Client Service team Managers: key contact in order to solve the client's query Product Owner: key contact in order to solve the client's query IT Engineering: key contact in order to solve the client's query Your Profile At least a first experience working in a similar role and services provider Fluency in English and/or French - German would be considered as an asset Communication skills Problem solving oriented Teamwork Relationship management Challenge management Project management
Technical Service Desk Delivery Manager
Posted 4 days ago
Job Viewed
Job Description
Technical service desk delivery manager
Posted today
Job Viewed
Job Description
They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, coaching teams on Agile tools and techniques.
On a day-to-day basis, a Service Delivery Manager will lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team.
Job Details Company: EVAD Technology Group Limited Location: Head office at Unit 3, Robinhood Road, Dublin 22, and customer sites in Dublin and surrounding counties Start Date: asap Contract Type: Full-time Career Level: Preferably 10+ years of experience Salary: To be confirmed based on experience Working Hours: 8:45 am - 5:30 pm, Monday to Friday (you may also be required to cover shifts 8am-4.45pm or 9.15am-6pm) Duties & Responsibilities: Reporting to the Chief Technical Officer (CTO) and Managing Director (MD), you will oversee your business unit, manage your team, and mentor your engineers.
Training and Upskilling: Enhance the skills of the engineering department and provide expertise when needed.
Team Development: Mentor and develop the growing engineering team.
Resource Controllers: Guide and mentor Resource Controllers, implement daily structures, and assist with escalations.
Business Growth: Ensure the delivery and growth of the business units margin.
Revenue Maximization: Maximize revenue and profitability per employee through effective KPI management.
Commercial Awareness: Increase the teams understanding of SLA obligations and commercial awareness.
Pricing and SLA Review: Continuously review pricing and SLAs, and drive recommendations.
Escalation Support: Handle escalation calls from Level 2 Engineers and mentor Level 1 and 2 engineers on resolving issues.
Documentation Implementation: Oversee the implementation of documentation with Resource Controllers and the commercialization of new ideas.
Feedback to Directors: Provide regular feedback to Directors through file audits, one-on-one observations, and team meetings.
Team Climate: Foster a positive climate and culture for the team to thrive.
Leadership: Lead by example, promoting a culture of learning and high customer service standards.
Service Levels and KPIs: Ensure the delivery of contracted Service Levels and KPIs.
Client Response Framework: Provide a framework for swift and effective client responses.
Relationship Building: Develop strong internal and external relationships.
Business Ownership: Manage the business unit as if it were your own standalone business.
Client Relationships: Build and maintain proactive, positive, and effective client relationships.
Escalation Management: Own major incident escalations, coordinate resolutions with internal and external parties, communicate effectively with stakeholders, and conduct post-incident reviews and recommendations.
Pre-Sales Responsibilities: Sales Support: Assist Sales Consultants with business development for existing and new accounts, acting as a technical lead.
Client Engagement: Engage with potential clients to understand their needs and present tailored IT solutions.
Solution Design: Collaborate with technical teams to design and propose solutions that meet client requirements.
Proposal Development: Prepare detailed proposals, including cost estimates, timelines, and technical specifications.
Presentations and Demos: Conduct product demonstrations and presentations to showcase the value of proposed solutions.
RFP/RFI Responses: Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients.
Technical Support: Provide technical support during the sales process to address client queries and concerns.
Essential Qualifications, Training, and Experience: People Management: Over 10 years of proven experience in managing people, including coaching, mentoring, and developing teams.
MSP Industry: Must currently be working in the Managed Service Provider (MSP) industry.
Client/Account Management: Essential experience in client or account management, preferably within the IT industry.
Operational Management: Over 10 years of experience in managing operational roles.
Performance Management: Proven experience in managing performance.
Project Coordination: Experience in coordinating, implementing, and monitoring projects and processes.
Improvement Activities: Experience in identifying, assessing, and developing activities to drive improvements.
Flexibility and Adaptability: Demonstrates the ability to be flexible, adaptable, and tolerant in a dynamic work environment while maintaining effectiveness and efficiency.
Our ideal candidate: Decision Making and Communication: Exhibits strong decision-making abilities and excellent communication skills.
Adaptability: Easily transitions between structured, process-oriented thinking and unstructured problem-solving.
Relationship Building: Builds strong relationships and has the ability to influence others.
Leadership and Coaching: Demonstrates strong leadership and coaching skills, empowering team members.
Target Focused: Focused on managing and achieving SLA targets.
Planning and Organizing: Possesses excellent planning and organizational skills.
Motivation: Highly motivated and driven.
Confidentiality: Capable of managing sensitive and confidential information effectively Skills: Sales Support Client Engagement Solution Design Technical Support MSP Industry RFP/RFI Responses
Delivery Driver
Posted 5 days ago
Job Viewed
Job Description
Delivery driver
Posted today
Job Viewed
Job Description
HGV Delivery Driver
Posted 6 days ago
Job Viewed
Job Description
Be The First To Know
About the latest Home delivery driver Jobs in Ireland !
Hgv delivery driver
Posted today
Job Viewed
Job Description
Multi Drop Delivery Driver
Posted today
Job Viewed
Job Description
Delivery Driver/Sales Support
Posted 6 days ago
Job Viewed