144 Implementation Engineer jobs in Ireland

About us:

At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission.

Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.

• Collaborate closely with the engineering team to understand client technical needs and onboard new customers.
• Be metrics driven to continuously improve the clients experience through the implementation phase.
• Provide technical guidance and support throughout the installation process
• Understand the intricacies of client installations from hardware installations, through setting devices up on client networks towards the goal of connecting up camera streams.
• Communicate potential roadblocks in a timely manner and connect the appropriate stakeholders to eliminate project completion delays.
• Identify trends and inefficiencies within the installation process and work with solutions engineers to develop solutions and tools.
• Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the field of computer vision.

• Minimum of 3-4 years of experience in a technical role, preferably in the AI or computer vision industry.
• Excellent project management, communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.
• Self-motivated and results-oriented, with a strong sense of ownership and accountability.
• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
• Willingness to travel as required for client meetings, conferences, and on-site visits.
• Excellent stakeholder management and relationship management skills.

• Technical skills and/or languages

• Demonstrated AWS experience

• Demonstrated experience with technical tools, including

  • AWS Console (or other cloud services tool)
  • Git

  • Demonstrated experience with Unix, including:

  • Networking on Unix

  • Command Line interface

• Previous experience working in a startup environment.
• Experience with deployment and integration of hardware-based technology solutions in real-world applications.
• Previous experience in network and sys admin is a plus

Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
• 3 years of experience with fiber types and their application, physical fiber characteristics, and standard testing tools (e.g., OSA, BERT, OTDR).

Preferred qualifications:

• Experience in developing and implementing automation solutions for network deployment or similar processes.
• Experience in collaborating across multiple levels and functions.
• Experience in telecommunications with the knowledge of large network infrastructure, optical transport systems, routers, third- party leased network assets and installation vendors.
• Ability to navigate ambiguity, lead technical projects, prioritize and manage project timelines.
• Ability to influence tactical and strategic decision-making.
• Excellent investigative and problem-solving skills, with a focus on data-driven decision-making.

About The Job
As a Network Implementation Engineer, you will be the initial point of our efforts to execute deployment, maintenance, and operations of private data networks worldwide. You will work with Technical Program Managers, Network Engineers, Design and Infrastructure Engineers, Field Engineers within Google, as well as construction and telecommunications vendors and contractors, all to position your team and organization for success.

You will facilitate faster, better, and more efficient, positive outcomes for the business and our customers. Your objective will be to build the world's most reliable, cost-effective and scalable network to support all of our current and future customers and users globally.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Deliver Google's network reliably and at scale, with a focus on workflow automation and efficiency.
• Drive adaptable and scalable approaches, collaborating with cross-functional teams to optimize network deployment cycle time and operational costs through process improvements.
• Own an area of responsibility, addressing issues, anticipating needs and escalating as necessary, while identifying automation opportunities to improve efficiency and prevent reoccurring failure modes.
• Maintain accurate network data to drive operational excellence.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

VMware Partner of the Year
, Ergo, is seeking an experienced
SDDC Implementation Engineer
to join our market-leading Hybrid Cloud practice. The ideal candidate will lead the deployment, configuration, and support of
VMware Cloud Foundation (VCF),
NSX, vSphere, VSAN, and Aria solutions for some of Ireland's most recognisable Enterprise clients.

You will join a rapidly expanding team working with industry SMEs and some of the best
Hybrid Cloud
techies in Ireland. Client-facing experience in VCF is vital and professional certifications in VMware (e.g. VCP-DCV, VCP-NV, VxRail) are desirable.

We offer
flexible work options
and a strong
benefits package
which includes pension, health insurance, educational assistance and lots of Annual Leave.

This is a
hybrid
role based in any our Irish offices (Dublin, Cork, Limerick, Belfast).

What will you do?

• Lead implementation phases for SDDC projects (initially Broadcom), mentoring junior engineers and ensuring best practice delivery.
• Deploy, configure, and support VCF, NSX, vSphere, VSAN, and Aria solutions in both greenfield and brownfield environments. Deployment expertise will expand to
• Nutanix and other SDDC solutions in time.
• Implement solutions based on High-Level Design (HLD) or Low-Level Design (LLD) documentation, specifically for Broadcom SDDC technologies.
• Contribute to technical design workshops, supporting Solution Architects and Project Technical Leads with Broadcom SDDC expertise.
• Assist Pre-Sales Solution Architects with technical SME input on SDDC and HCI opportunities.
• Provide advanced troubleshooting and technical support for VCF, NSX, vSphere, VSAN, and Aria deployments.
• Execute and document tests for client acceptance, including knowledge transfer and operational handover for SDDC and HCI platform solutions.
• Produce project handover documentation and ensure smooth transition to operational teams.
• Collaborate effectively with internal project teams, clients, and vendors throughout the project lifecycle.

You should have experience in the following:

• Client-facing experience
• 5+ years deploying Broadcom VMware SDDC and HCI Solutions
• VCF (VMware Cloud Foundation)
• vSphere and vSAN
• Aria/vRealize Suite
• NSX
• VxRail, Nutanix an advantage

Apply today for more information.

VMware Partner of the Year , Ergo, is seeking an experienced SDDC Implementation Engineer to join our market-leading Hybrid Cloud practice. The ideal candidate will lead the deployment, configuration, and support of VMware Cloud Foundation (VCF), NSX, vSphere, VSAN, and Aria solutions for some of Ireland's most recognisable Enterprise clients.

You will join a rapidly expanding team working with industry SMEs and some of the best Hybrid Cloud techies in Ireland. Client-facing experience in VCF is vital and professional certifications in VMware (e.g. VCP-DCV, VCP-NV, VxRail) are desirable.

We offer flexible work options and a strong benefits package which includes pension, health insurance, educational assistance and lots of Annual Leave.

This is a hybrid role based in any our Irish offices (Dublin, Cork, Limerick, Belfast).

What will you do?

• Lead implementation phases for SDDC projects (initially Broadcom), mentoring junior engineers and ensuring best practice delivery.
• Deploy, configure, and support VCF, NSX, vSphere, VSAN, and Aria solutions in both greenfield and brownfield environments. Deployment expertise will expand to
• Nutanix and other SDDC solutions in time.
• Implement solutions based on High-Level Design (HLD) or Low-Level Design (LLD) documentation, specifically for Broadcom SDDC technologies.
• Contribute to technical design workshops, supporting Solution Architects and Project Technical Leads with Broadcom SDDC expertise.
• Assist Pre-Sales Solution Architects with technical SME input on SDDC and HCI opportunities.
• Provide advanced troubleshooting and technical support for VCF, NSX, vSphere, VSAN, and Aria deployments.
• Execute and document tests for client acceptance, including knowledge transfer and operational handover for SDDC and HCI platform solutions.
• Produce project handover documentation and ensure smooth transition to operational teams.
  Collaborate effectively with internal project teams, clients, and vendors throughout the project lifecycle.

You should have experience in the following:

• Client-facing experience
• 5+ years deploying Broadcom VMware SDDC and HCI Solutions
• VCF (VMware Cloud Foundation)
• vSphere and vSAN
• Aria/vRealize Suite
• NSX
  VxRail, Nutanix an advantage

Apply today for more information.

Job Description: Deployment Engineer

Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after eight years of intensive software development, we launched Kneat Gx—the world's most advanced validation software to help revolutionize the speed, precision, transparency, and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world's leading Life Sciences companies.

What we're looking for

As Kneat continues to expand, we are looking for an enthusiastic Deployment Engineer to join our Engineering department.

Position overview

Reporting to our SaaS Operations Manager the Deployment Engineer will help to build-out the next generation of our SaaS platform.

The successful candidate will support Kneat's delivery of a best-in-class SaaS platform to our customers. They will focus on the day-to-day activities required to deliver, upgrade and maintain the SaaS instances that our customers depend-on. We are seeking a detail-orientated individual with a passion for delivering a quality service to customers. This role would suit a candidate that is at the early stages of their career and is interested in growing their career towards a DevOps Engineer/SRE pathway. If this sounds like you, we want to hear from you

Responsibilities

• Execute deployment, upgrade, and maintenance activities on our Customer SaaS environments - the Deployment Engineer is the point person for deploying new instances, executing the upgrade of customer instances to new releases of the Kneat Gx Product, and performing patching/maintenance activities on customer instances.

• Provides consistent updates throughout the lifecycle of the projects to project managers and services leadership regarding the status of the deployment.

• Continuously work to improve the quality and efficiency of our deployment processes.

• Works to automate manual deployment processes to ensure consistency and increase the throughput of the deployment team.

• Partner closely with our Cloud Automation team and Site Reliability Engineering team to support our goal of fully automated deployments and upgrades.

• Will be required to occasionally work outside core hours to minimize the impact of downtime to customers.

Minimum qualifications

• A high-level of technical fluency - an ability to efficiently use online documentation/resources and a logical problem-solving approach to pick up new technologies.

• Experience of working with cloud environments would be a significant advantage (preferably AWS, but Azure and GCP also considered).

• Some System Administration experience, preferably working with technologies such as Windows & IIS, Linux & Nginx, and SQL Server.

• Scripting experience, preferably using Powershell or Python, and experience with Git.

• Outstanding writing skills to document determined outcomes and defined processes clearly.

• A passion for quality and the ability to accurately follow documentation to ensure the consistent deployment of customer environments.

• Knowledge of the infrastructure components that support a modern Web application architecture.

• Ability to manage multiple projects, multitask and effectively prioritize conflicting assignments with minimal supervision.

• Excellent communication skills working with other teams including DBAs, Dev, and Customer support

• A strong sense of ownership, passionate, fast learner, detail oriented, analytical mindset, perfection seeker.

Nice to haves

• Ability to have a positive impact on team members and communicate openly and directly to individuals or groups at all levels.

• Experience working with GxP practices a bonus.

• Familiarity with DevOps technologies - CI-CD stacks, Terraform, Kubernetes, containers

What we offer you

At Kneat, we truly value ideas and collaboration so we've created an environment that builds, protects, and celebrates teamwork. Our strong culture is central to our continued success.

We offer programs and rewards that one would expect from a highly successful and growing technology company.

• A fantastic culture, team, and energy.

• Competitive compensation.

• Comprehensive benefits package.

• Flexible work arrangements.

• Training and professional development.

Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at Ext 2004) or email us at for assistance

Deployment Engineer - **Must be in Ireland**

Remote – (1 day a month in the office in Limerick)

We are building and scaling a powerful SaaS platform used by global organizations. To support our growth, we're looking for a
Deployment Engineer
to join our Engineering team.

This is an exciting opportunity for someone early in their career who is eager to grow into a DevOps or Site Reliability Engineer role. You'll be at the heart of delivering, upgrading, and maintaining the SaaS environments our customers rely on every day.

What you'll do

• Deploy, upgrade, and maintain customer SaaS environments.
• Act as the point person for rolling out new instances and applying updates/patches.
• Provide clear updates to project managers and leadership throughout deployment cycles.
• Improve deployment quality and efficiency, while helping automate manual processes.
• Collaborate closely with Cloud Automation and SRE teams to move towards fully automated deployments.
• Occasionally work outside core hours to minimize customer downtime.

What you'll bring

• Strong technical fluency, with the ability to quickly learn new technologies using documentation and resources.
• Exposure to cloud environments (AWS preferred, but Azure and GCP considered).
• Some experience in system administration (Windows & IIS, Linux & Nginx, SQL Server).
• Scripting skills (PowerShell or Python preferred) and experience with Git.
• Strong documentation skills to capture outcomes and processes clearly.
• A detail-oriented approach, with the ability to follow procedures to ensure consistency.
• Knowledge of modern web application infrastructure components.
• Excellent communication and teamwork skills across engineering and support functions.

Nice to have

• Familiarity with CI/CD tools, Terraform, Kubernetes, and containerization.
• Experience working in regulated environments.
• A positive, collaborative mindset with strong ownership and accountability.

Job Description: Deployment Engineer

Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after eight years of intensive software development, we launched Kneat Gx—the world's most advanced validation software to help revolutionize the speed, precision, transparency, and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world's leading Life Sciences companies.

What we're looking for

As Kneat continues to expand, we are looking for an enthusiastic Deployment Engineer to join our Engineering department.

Position overview

Reporting to our SaaS Operations Manager the Deployment Engineer will help to build-out the next generation of our SaaS platform.

The successful candidate will support Kneat's delivery of a best-in-class SaaS platform to our customers. They will focus on the day-to-day activities required to deliver, upgrade and maintain the SaaS instances that our customers depend-on. We are seeking a detail-orientated individual with a passion for delivering a quality service to customers. This role would suit a candidate that is at the early stages of their career and is interested in growing their career towards a DevOps Engineer/SRE pathway. If this sounds like you, we want to hear from you

Responsibilities

• Execute deployment, upgrade, and maintenance activities on our Customer SaaS environments - the Deployment Engineer is the point person for deploying new instances, executing the upgrade of customer instances to new releases of the Kneat Gx Product, and performing patching/maintenance activities on customer instances.
• Provides consistent updates throughout the lifecycle of the projects to project managers and services leadership regarding the status of the deployment.
• Continuously work to improve the quality and efficiency of our deployment processes.
• Works to automate manual deployment processes to ensure consistency and increase the throughput of the deployment team.
• Partner closely with our Cloud Automation team and Site Reliability Engineering team to support our goal of fully automated deployments and upgrades.
• Will be required to occasionally work outside core hours to minimize the impact of downtime to customers.

Minimum Qualifications

• A high-level of technical fluency - an ability to efficiently use online documentation/resources and a logical problem-solving approach to pick up new technologies.
• Experience of working with cloud environments would be a significant advantage (preferably AWS, but Azure and GCP also considered).
• Some System Administration experience, preferably working with technologies such as Windows & IIS, Linux & Nginx, and SQL Server.
• Scripting experience, preferably using Powershell or Python, and experience with Git.
• Outstanding writing skills to document determined outcomes and defined processes clearly.
• A passion for quality and the ability to accurately follow documentation to ensure the consistent deployment of customer environments.
• Knowledge of the infrastructure components that support a modern Web application architecture.
• Ability to manage multiple projects, multitask and effectively prioritize conflicting assignments with minimal supervision.
• Excellent communication skills working with other teams including DBAs, Dev, and Customer support
• A strong sense of ownership, passionate, fast learner, detail oriented, analytical mindset, perfection seeker.

Nice to haves

• Ability to have a positive impact on team members and communicate openly and directly to individuals or groups at all levels.
• Experience working with GxP practices a bonus.
• Familiarity with DevOps technologies - CI-CD stacks, Terraform, Kubernetes, containers

What we offer you

At Kneat, we truly value ideas and collaboration so we've created an environment that builds, protects, and celebrates teamwork. Our strong culture is central to our continued success.

We offer programs and rewards that one would expect from a highly successful and growing technology company.

• A fantastic culture, team, and energy.
• Competitive compensation.
• Comprehensive benefits package.
• Flexible work arrangements.
• Training and professional development.

Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at Ext 2004) or email us at for assistance

Ireland - Dublin

Product Development and Operations/Full time/Hybrid

Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us at Guidewire

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that's a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a "Top 3" employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We're searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You'll be inspired by those around you, and you'll be trusted and empowered to go further.

Job Description

The Implementation Support team is part of the Guidewire Global Support organization, delivering service to all Guidewire core application implementation efforts both in the Guidewire Cloud and on-premise. Implementation Support acts as the liaison between those implementing Guidewire software for our customers and the extensive internal Guidewire ecosystems including Product Development.

As an Implementation Support Engineer you will learn everything there is to know about Guidewire's products, and that knowledge with Guidewire's customers, Professional Services consultants and consulting partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A Guidewire Implementation Support Engineer is primarily responsible for providing technical support to Guidewire customers, internal Professional Services consultants, and consulting partners using Guidewire products.

Develop and maintain deep expertise in Guidewire's suite of products

Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.

Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to both non-technical customers as well as certified technical consultants while managing customer expectations.

Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.

Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.

Manage and resolve incidents within contractual service-level objectives (SLOs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.

your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.

Prioritizing and escalating customer issues appropriately

REQUIRED SKILLS AND EXPERIENCE:

3+ years of work experience providing enterprise application software support in Java for a B2B software company.

Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.

Ability to read the stack traces and review the application code.

Exposure to broad technical skills such as Java development, web UI (design and development), XML, application architecture

Strong understanding of relational databases and SQL

Experience in documenting technical solutions (preferably in the form of KCS articles)

Hands-on experience with Guidewire ClaimCenter and/or PolicyCenter is strongly preferred.

Personal Qualities:

Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving

Employ sound business judgment when making business decisions

Use creative and innovative ways to solve problems

Display a strong work ethic and do whatever it takes to get the job done

Demonstrate strong follow-through and consistently keep commitments to customers and employees

Display an understanding of the customer's needs and a strong commitment to customer satisfaction

Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

Other Requirements:

Ability to read, write, and speak fluent English

5 Days work week

You will be part of a team that works together at one of our company offices listed above

Interested in this position?

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Summary
Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us at Guidewire

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that's a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a "Top 3" employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We're searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You'll be inspired by those around you, and you'll be trusted and empowered to go further.

Job Description
The Implementation Support team is part of the Guidewire Global Support organization, delivering service to all Guidewire core application implementation efforts both in the Guidewire Cloud and on-premise. Implementation Support acts as the liaison between those implementing Guidewire software for our customers and the extensive internal Guidewire ecosystems including Product Development.

As an Implementation Support Engineer you will learn everything there is to know about Guidewire's products, and share that knowledge with Guidewire's customers, Professional Services consultants and consulting partners.

Essential Duties And Responsibilities
A Guidewire Implementation Support Engineer is primarily responsible for providing technical support to Guidewire customers, internal Professional Services consultants, and consulting partners using Guidewire products.

Develop and maintain deep expertise in Guidewire's suite of products

Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.

Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to both non-technical customers as well as certified technical consultants while managing customer expectations.

Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.

Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.

Manage and resolve incidents within contractual service-level objectives (SLOs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.

Share your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.

Prioritizing and escalating customer issues appropriately

Required Skills And Experience

• 3+ years of work experience providing enterprise application software support in Java for a B2B software company.
• Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
• Ability to read the stack traces and review the application code.
• Exposure to broad technical skills such as Java development, web UI (design and development), XML, application architecture
• Strong understanding of relational databases and SQL
• Experience in documenting technical solutions (preferably in the form of KCS articles)
• Hands-on experience with Guidewire ClaimCenter and/or PolicyCenter is strongly preferred.

Personal Qualities

• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
• Employ sound business judgment when making business decisions
• Use creative and innovative ways to solve problems
• Display a strong work ethic and do whatever it takes to get the job done
• Demonstrate strong follow-through and consistently keep commitments to customers and employees
• Display an understanding of the customer's needs and a strong commitment to customer satisfaction
• Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

Other Requirements

• Ability to read, write, and speak fluent English
• 5 Days work week
• You will be part of a team that works together at one of our company offices listed above

About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.