63 Implementation Manager jobs in Ireland

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a ­­
Implementation Manager
to join our
Network
team

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About The Role
This role is within our Networks team, as an Implementation Manager with InPost, you will manage relationships with our landlord partner's operational teams to maximise the efficiency of locker installations. Success in this role will unlock speed and quality of expansion through a combination of project management, technical knowledge, project management, contractor and stakeholder engagement. You will be scoping out the installation plan, driving project meetings with stakeholders within these landlord partners, and ensuring milestones are achieved whilst managing internal and external stakeholders effectively. This will enable and unlock speed of expansion across the estate, ultimately in turn dictate the growth of the overall business to ultimately give us first-mover advantage and the ability to disrupt the last mile. Large accounts that our Implementation Managers support include Petrol Forecourts, supermarkets, property developers and rail networks.

What You'll Be Doing

• Ensuring efficient operation of installations of parcel lockers from site survey, electrical and groundworks completion to installation sign off
• Running in pitch meetings with sales teams to set the deployment agenda and provide technical advice, ensuring a smooth kick off with new partners
• Design effective and realistic deployment plans to be included as contractual terms to deploy lockers successfully and with a solid adherence to compliance and safety.
• Contractor day to day management, dealing with live escalations and queries.
• Handling the mid to large chain accounts from a deployment perspective with a keen attention to detail when completing admin tasks
• Run regular project meetings (internally and externally) to set and achieve key deployment milestones.
• Engage and manage your landlord accounts to build credibility, get buy-in and navigate approval layers within your accounts to identify hurdles and mitigate risks.
• Tailor your approach to each landlord partner, adapting to their internal processes and ways of working
• Provide clear reporting to provide transparency on issues, risks and opportunities within your accounts.
• Advise on operational process improvements.
• Ad-hoc completion of survey reviews for your accounts
• Preparing deals to get them ready to move into deployment
• Involved in ad-hoc projects to help improve process flow within the department

What We Need From You

• Experience managing projects and taking ownership of accounts
• Have held the responsibility of being the key point of contact for live escalations with contractors, linked to project completion.
• The ability to build excellent relationships with internal stakeholders and work cross-functionally to seek resolutions and achieve goals.
• Client relationship management experience with the ability to position yourself as a credible partner to your clients.
• Data-driven and analytical - you know your way around a spreadsheet and regularly review CRM data to deliver account insights.
• Commercially astute with the ability to balance business and client requirements.
• The energy to operate in a high-growth environment, work to deadlines and identify opportunities that consistently improve operations.
• Comfortable with operational ambiguity with the initiative to seek out information and find solutions.
• Natural problem solving abilities - you don't wait for the answer to come to you - you chase stakeholders to drive projects forward.

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We'd be particularly excited to hear from you if:
Perks of the job:

• You've worked in an operational project management role.
• You have experience organising physical installations/deployments.

We love to reward our people for the great work they do:
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan
Commute with ease Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing

The InPost Process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

About the role

This is an exciting opportunity to be a foundational team member of Rippling's Global Implementation team.

Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling's global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling's global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience

Please note, this role is based in Dublin.

What you will do

• Become a Rippling expert - You'll be a go to resource for our customers within 60 days and with internal colleagues within 90 days.
• Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation.
• Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients' use cases and aligning them to Rippling's best practices.
• Partner with and provide domain expertise to our customers and internal Rippling peers.
• Pitch in on developing/documenting implementation processes and best practices.
• Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products.
• Live and breathe the Rippling company values on a daily basis.

What you will need

• Minimum of 3 years' experience in Implementation, Technical Account Management, Customer Success, or related roles within HR, Payroll, or Accounting.
• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
• Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
• Proven ability to proactively tackle challenges head on with a can-do attitude.
• Bonus:
• • Experience with HR, Payroll or Accounting domain or software.
• Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Rippling employees work on a Hybrid Office Model - 3 days per week in our Dublin office.

#li-hybrid

JOB DESCRIPTION

Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.

As an Implementations Specialist within our Merchant Services team, you will have the opportunity to work as part of a dynamic Project Team, reporting directly to the Vice President of Merchant Implementations Europe. In this role, you will be responsible for Project Managing and Operational Implementation of the client with strict delivery deadlines. You will act as a direct liaison between clients, various Operational Departments, Sales and Relationship Mangers to achieve the above. This is an Admin heavy role with the focus on coordinating Operational Implementation projects and ensuring that tasks and milestones of each Implementation is adhered to, while sustaining project direction. You will also be required to communicate Merchant progress/readiness on a regular basis.

Job responsibilities:

• Liaise with multiple Merchant facing teams on a daily basis across multiple geographical locations to gather relevant information to ensure Merchant current status can be accurately tracked and reported.
• Take ownership of projects, track progress using project plans and escalate where required
• Lead and attend conference calls with internal teams and the Merchant as required to ensure Merchant progress is clearly communicated and any issues are highlighted and tracked
• Assist with the coordination of client implementations throughout the project lifecycle taking ownership of issues, diagnosing problems and coordinating with the appropriate departments for resolution.
• Develop advanced skills in technical payment processing solutions and configurations.
• Provide follow-up support to the Field Team for newly established accounts to ensure correct setup and verify the timely activation of those accounts.
• Take ownership of any issues discovered throughout the project lifecycle.

Required qualifications, capabilities and skills:

Applicants for this position will require a qualification in Business administration, Finance or a related discipline, with previous experience in the merchant implementation area, and have:

• Very strong organizational skills and attention to detail
• Proven knowledge of cards, payments, fintech or global eCommerce industries
• Ability to multi-task and prioritize tasks.
• Must be highly service-oriented with previous client facing experience.
• Ability to effectively communicate both verbally and in writing with the client and internal contacts and in a timely manner as per agreed SLA.
• Self-starter – takes ownership and drives through to resolution.
• Ability to understand and resolve or escalate issues quickly
• Demonstrate leadership skills with the ability to own and escalate accordingly.
• High level of experience with computer software systems including MS suite of products e.g., Outlook, PowerPoint, Project, Excel

Same Posting Description for Internal and External Candidates

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

This is an exciting opportunity to be a foundational team member of Rippling's Global Employer of Record Implementation team. Rippling believes that we can change the way small businesses manage HR & IT programs. As an Implementation Manager, you will own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, you will ensure customers are set up for success with the Rippling products they have purchased. In addition to your core role as an Implementation manager, you will also have the opportunity to take on independent projects and show individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience

• Serve as the Rippling expert for your customers throughout their EOR implementation experience including navigating country-specific requirements, intricacies of EOR timelines and urgencies, and EOR hiring practices.
• Own the successful launch of the customers' Global Employer of Record (EOR) implementation within the customer's timelines - from hiring their first EOR employee to running their first EOR payroll.
• Deliver customer value by deeply understanding your customers' use cases and aligning them to Rippling's best practices.
• Collaborate with internal teams such as Customer Experience, R&D, Compliance, and Sales to improve our process and launch new features.
• Contribute to the development and documentation of implementation processes and best practices.
• Willingness to see an issue through resolution with active follow-up and tracking.

• Minimum of 3 years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
• An excellent investigator - digging into details from client questions, country requirements, product issues, and global benefits.
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests and product requirements.
• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
• Confidently navigate multiple external stakeholders that can range from executives to front-line staff in IT, to Operations, to HR, to Finance.
• Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.

• 2+ years experience in a customer-facing position within the HCM space (HR, Payroll, Benefits, PEO, ETC).
• Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers
• Business-level Language Fluency in: French, German, Dutch or Spanish

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

MedModus is an early-stage healthcare technology and services business focused on delivering resource optimisation for our customers. Our product range includes leading staff scheduling software and services to hospitals. This software handles the many complexities of deploying clinical staff fairly and effectively in a challenging work environment. In your role you will:

·   Lead end-to-end implementation of MedModus' software with new healthcare customers.

·   Provide product training and demonstrations.

·   Partner with clinical and operational stakeholders to gather requirements and design solutions.

·   Provide ongoing support and optimisation for existing customer deployments.

·   Produce product documentation and help content.

·   Translate customer needs into product requirements in collaboration with the product team.

·   Analyse system usage and performance to deliver actionable insights to customers.

Your work will directly contribute to fairer, safer and more efficient deployment of healthcare staff.

Skills

·   Proven project management skills.

·   IT savvy with strong data handling skills (excel, SQL)

·   Excellent communicator – both verbal and written.

·   User requirements gathering.

·   Strong analytical and problem-solving skills.

·   Process mapping skills.

·   Technical aptitude and ability to understand software configurations.

Qualifications

·   Undergraduate degree in technology, software or a related field.

·   Project management certification a plus (PMP/Prince 2, etc.).

Experience

· years + experience in software implementation, project management or a related role.

Other

·   Full driving license and full-time access to a car essential.

·   Hybrid working model with some travel to customer sites.

·   Willingness to travel internationally occasionally.

·   European language an advantage.

What we offer

·   Salary €55k + depending on experience.

·   Executive Pension Scheme

·   Health Insurance

·   Travel expenses

·   Bonus based on customer satisfaction.

·   Growth opportunities in a scaling healthcare technology company.

·   Hybrid working.

An exciting opportunity is now available for an experienced Software Implementation Project Manager to work for a global business based in Dublin, Ireland.

The Software Implementation Project Manager will be responsible for assisting multiple clients simultaneously to implement software solutions within their business.

Main Responsibilities:

• Manage a portfolio of software implementation projects
• Manage daily SaaS project tasks for software implementation
• Work closely with the implementation and client services teams throughout the project, delegating tasks to team members as required
• Ensure SaaS projects are well documented, planned and staffed
• Create project plans, including setting targets for milestones and adhering to deadlines and implementation approved budget
• Resolve any issues that arise during the implementation phase
• Build strong relationships both internally and externally
• Communicate with clients and teams to ensure they are updated on status of the project
• Maintain responsibility for project performance, cost, scope, schedule, quality, and appropriate business measurements
• Regularly present at meetings as required, managing client expectations

Key Requirements:

• Experience working within technology software implementation & SaaS project management
• A background and knowledge in one of the following; Human Resources, HRIS, Business Travel, Talent Mobility, Employee Experience, Employee Data, Workforce Management, Talent Management, Payroll, Global Compliance is preferred
• Excellent client management, presentation and communication skills, ability to present to all levels
• Project Management certification preferred however not essential
• Ability to work in a fast paced environment meeting strict deadlines
• Experience managing multiple parallel projects in a software development and/or project management environment
• Success solving complex problems and improving processes
• Willingness to travel across Europe up to 20%

Position: HRIS Project Manager (HRIS Implementation -SuccessFactors)
Location: Pembroke Road - Dublin 4
Contract Type: Fixed Term Contract
Company Description
We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site Fabrication, Technical Support Services, Maintenance, Asset Management, BIM (Building Information Modelling) and Geo-Surveying. We offer competitive salaries, financial support for further training, Continuous Professional Development (CPD) leading to chartered status, performance incentives and the ability to progress your career with a world class engineering contractor.

Job Description
We are seeking an experienced HRIS Project Manager to lead the end-to-end implementation of a new SuccessFactors Human Resources Information System (HRIS). This is a critical role that will drive the successful delivery of a company-wide transformation project. Reporting to the HR Programme Director, you will be responsible for the day-to-day project management activities, ensuring the project stays on track, within scope, and on budget. You will be the central point of contact, coordinating our internal project team, which includes HR, IT, and business stakeholders, as well as our third-party implementation partners.

You will work closely with our implementation partner's project manager and will have support from a dedicated PMO resource within our team. This role requires a proactive and collaborative manager who can navigate complex technical and business challenges to ensure a smooth and successful transition to our new HRIS.

Your responsibilities will include:

• Project Leadership & Management

• Lead the entire project lifecycle, including planning, execution, and delivery of the SuccessFactors implementation.

• Develop and manage project plans, timelines, budgets, and resource allocation.
• Champion project management best practices within the project team.

• Manage project scope and enforce a change control process to ensure the project stays aligned with the agreed-upon scope of work, managing any deviations through a formal approval process.

• Stakeholder & Vendor Management

• Serve as the primary point of contact and liaison between internal teams (HR, IT, business stakeholders) and our third-party implementation partners.

• Collaborate with the implementation partner's project manager to ensure a cohesive and aligned project delivery.

• HRIS Subject Matter Expertise (SME)

• Provide expert guidance on HRIS best practices, leveraging deep HRIS knowledge to inform the design of the new system and implementation activities.

• Act as an internal consultant, advising on how HRIS functionalities can best meet our business and HR needs.

• Risk, Issue & Quality Management

• Identify, track, and manage all project risks and issues, developing proactive mitigation strategies.

• Ensure all project deliverables meet quality standards and are completed on time and within scope.

• Reporting & Communication

• Establish and manage project governance (incl. Steering Meetings, Change Control, Decision Authority, Team Meetings etc.) and provide regular, clear status reporting to key project stakeholders.

• Build and maintain effective communication channels within the project team and with the implementation partner.
• Support the change management and communication strategy to ensure a smooth transition and high user adoption.

Skills And Requirements

• 3 – 5 years proven experience as a Project Manager leading large-scale HRIS implementations; SuccessFactors is highly desirable with familiarity with SuccessFactors modules and functionality.
• Demonstrated knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Asana, Microsoft Planner, Project).
• Strong understanding of HR business processes and workflows.
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships with a diverse group of stakeholders.
• Experience working with third-party vendors and implementation partners.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• A Project Management certification (e.g., PMP, PRINCE2) is a plus.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Bachelor's degree in Project Management, Human Resources, Information Technology, or a related field, or equivalent practical experience.

Benefits
We offer a competitive salary package commensurate with experience and qualifications. In addition, you will have the opportunity to work in a dynamic and supportive environment, collaborating with industry leaders and contributing to a sustainable future. Our company values work-life balance and encourages professional growth through training and development programs.