19 Incident Management jobs in Ireland

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

Role Objectives

• Measure, analyze, and help address performance issues related to established key metrics.
• Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
• Daily follow up with data stewards to address outstanding data quality issues.
• Escalation to managers to address data quality issues are not addressed in a timely manner.
• Create documentation and knowledgebase articles to support improved process data quality.
• Produce and publish weekly reporting to measure and track data quality trends and issues.
• Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
• Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
• Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
• Lead periodic meetings with stakeholders to communicate data quality issues and trends.
• Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
• Research and develop processes to enhance data quality reporting and controls.
• Support adoption and implementation of data governance policies.
• Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
• Support audit requests, as needed.

Qualifications And Skills

• Required: 5-7 years of ITIL experience.
• Required: 5-7 years professional experience in process and data governance.
• Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
• Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
• Experience working with dynamic data in a production IT environment.
• Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
• Knowledge of data governance methodology and experience how to address data quality exceptions.
• Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
• Solid MS Excel and PowerPoint skills.
• Solid writing and communication skills.
• Able to work across multiple sources, synthesize results and present detailed validations.
• Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

Additional Requirements
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

Service Management Office (SMO) Lead
Contract:
12 Months

Location:
Hybrid, Dublin (2 days onsite)

Rate:
€390-€420 per day

A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.

Responsibilities

• Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations
• Ensure effective governance of service management processes and continuous improvement
• Oversee delivery of ICT programs, projects, and managed services
• Develop and maintain strong relationships with stakeholders and sponsors
• Align ICT services with business objectives for long-term impact

About You

• Proven experience as a Service Management Office Lead or in a similar IT service management role
• Strong knowledge of ITIL processes and governance
• Background in delivering ICT services, programs, or projects at scale
• Excellent stakeholder engagement and communication skills
• Ability to drive strategic ICT initiatives and foster service excellence

If you're ready to lead ICT service delivery and governance in a role where your expertise makes a real impact, apply today.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

• Measure, analyze, and help address performance issues related to established key metrics.
• Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
• Daily follow up with data stewards to address outstanding data quality issues.
• Escalation to managers to address data quality issues are not addressed in a timely manner.
• Create documentation and knowledgebase articles to support improved process data quality.
• Produce and publish weekly reporting to measure and track data quality trends and issues.
• Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
• Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
• Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
• Lead periodic meetings with stakeholders to communicate data quality issues and trends.
• Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
• Research and develop processes to enhance data quality reporting and controls.
• Support adoption and implementation of data governance policies.
• Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
• Support audit requests, as needed.

• Required: 5-7 years of ITIL experience.
• Required: 5-7 years professional experience in process and data governance.
• Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
• Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
• Experience working with dynamic data in a production IT environment.
• Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
• Knowledge of data governance methodology and experience how to address data quality exceptions.
• Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
• Solid MS Excel and PowerPoint skills.
• Solid writing and communication skills.
• Able to work across multiple sources, synthesize results and present detailed validations.
• Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

Cyber Incident Response & Engineering Lead – Dublin (Hybrid)
We're hiring a Cyber Security Incident Response & Engineering Lead to help guide our enterprise-level Security Operations Centre. You'll lead both incident response and detection engineering efforts, mentoring a team and owning tooling across SIEM, SOAR, and EDR platforms.

What You'll Do

• Lead response to major security incidents across multiple clients
• Own SIEM/SOAR/EDR architecture and tuning
• Run tabletop exercises and post-incident reviews
• Mentor and support SOC analysts and engineers
• Drive continuous improvement across tooling and workflows

What You'll Bring

• 5+ years in cyber security, with incident response leadership
• Strong hands-on experience with SIEM, SOAR, EDR platforms
• Ability to guide and mentor a team
• Knowledge of MITRE ATT&CK, kill chains, forensic investigation
• Clear communicator under pressure

Apply today or email

Glanbia

Senior Manager SSC Service Management

Overview

This role connects the SSC (Shared Services Organization with BPO partner(s) and to internal customers across the Business Units. The role ensures service excellence through ensuring BPO contractual obligations are met, stakeholders needs are identified and responded to, and performance is continuously improved. This role works alongside the SSC Functional Leads to deliver seamless services to the organization. For the SSC Services Organization this role owns the design, operation and continuous improvement of the overall governance model, service delivery SLAs/KPIs, BPO vendor management including contract & change management, service catalogue and recharge model to the business and embedding a Global Process Ownership (GPO) model across the business.

Key Elements of the Role

• Sets the Service Strategy for the SSC organization and drives the delivery of performance against this strategy. Acts as the interface between Functional Leads and the overall SSC Lead to ensure the high service standards are met and drives resolution of issues.
• Develops and owns the governance framework for SSC Services operations, including defining structures, roles & responsibilities as well as defining meeting purpose and cadence
• Establish and maintain clear accountability and decision-making processes within the governance framework
• Set the performance framework for SSC Services through the development of a balanced scorecard, SLAs and KPIs
• Performance management with Vendor to ensure continuous improvement, innovation and delivery of contractual obligations
• Manage a specialist Quality Control resource focused on finance and internal control assurance across all the SSC Service functions.
• Define and maintain a catalog of services provided by SSC Services and design value add, business unit, service recharge models based on best practice.
• Leads incident reporting processes for business impacting escalated service incidents and recurring issues.
• Establish SLAs with internal customers and stakeholders to define service expectations and commitments
• Monitor and track performance against SLAs to ensure service delivery meets or exceeds agreed-upon standards.
• Evaluate and define the interaction model, governance structure to ensure contractual obligations are met
• Ensures the issue resolution process is being followed between Functional Leads and BPO partner(s). Reviews escalations from Functional Leads and supports their resolution
• Drives interaction with senior leadership within SSC and the BUs
• Define strategies and approaches to engage with business customers
• Brings best practice and external perspectives to the development/enhancement of service delivery practices and programs.
• Embed a GPO model across the business realizing incremental business value.
• Conduct assessments, implements, maintains and expands frameworks and governance structures including but not limited to SSC Value and Customer Experience, Business Intelligence, Service Delivery, Service Management, Service Design, Service Transition, and Operational activities

The skills you will bring to the team

• Bachelors Degree (essential)
• 8+ years relevant experience, preferably leading a Service and Vendor Management function in a global multi-function GBS centralised organization with the involvement of BPO(s)
• Demonstrated experience of managing expectations of a broad senior stakeholder group critical.
• Improvement mindset with demonstrated experience of digital finance tools and transformation.
• Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.
• High attention to detail essential.
• Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks
• Strong excel, analytical and other digital systems skills are a requirement.
• Ability to remain calm under pressure and instill confidence in end users
• Eager to self-learn and take ownership of your career

Where and how you will work

The opportunity will be based in Citywest, Dublin 24 with a requirement to be onsite each week with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
Job Description:

• Manage daily ITSM operations delivered by MSPs across core ITIL processes.
• Ensure alignment with Gilead's ITSM process roadmaps and enterprise standards.
• Collaborate with the ServiceNow team to maintain process and tool consistency.
• Work with process owners to coordinate inter-process changes and resolve issues.
• Monitor service performance and translate insights into actionable improvements.
• Drive ITIL compliance and operational excellence across service domains.
• Balance multiple priorities in a fast-paced, dynamic environment.

Responsibilities Include, But Are Not Limited To
Operational Oversight & Execution Monitoring

• Monitor daily execution of ITSM processes delivered by MSPs.
• Track performance trends and escalate deviations from service levels.
• Support ITOM activities such as event monitoring, CMDB data quality, and service health tracking.
• Ensure consistent execution across hybrid environments (on-prem, SaaS, cloud).
• Facilitate communication between MSPs and internal stakeholders to resolve escalations.

Service Performance & Reporting

• Review SLA/KPI metrics from MSPs and identify improvement opportunities.
• Compile and publish dashboards and reports on service delivery and trends.
• Partner with internal teams to assess enhancement impacts and ensure ITSM alignment.

Enhancement Review & Process Alignment

• Validate low-impact enhancements proposed by MSPs for alignment with process roadmaps.
• Ensure updates deliver measurable value and operational efficiency.
• Coordinate with process owners to prevent conflicts with strategic direction or compliance.

Knowledge & Request Management

• Monitor accuracy and usage of operational knowledge articles maintained by MSPs.
• Ensure service request fulfillment meets defined standards and drives user satisfaction.
• Review service catalog updates for operational feasibility and business alignment.

Required Knowledge And Skills

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in IT Service Management operations; pharmaceutical or biotech experience preferred but not required.
• In-depth knowledge of IT operations and delivery service across hybrid platforms.
• Prior experience working in or managing MSP-driven service delivery models
• Hands-on expertise with ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Strong communication, coordination, and stakeholder engagement skills.
• Ability to manage multiple priorities and drive resolution in high-pressure situations.

Preferred Qualifications

• ITIL v4 Foundation Certification (required)
• Experience in regulated industries and enterprise governance frameworks
• Understanding of Agile and Lean Six Sigma methodologies
• Familiarity with SaaS/cloud platforms and system lifecycle processes
• Strong working knowledge of ServiceNow platform capabilities and automation features.

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees And Contractors
Please apply via the Internal Career Opportunities portal in Workday.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
lists, and we recently took home the
2024 CRN Products of the Year
award. We're proud to be named a
Leader
in the
IDC MarketScape
for Worldwide Managed Detection and Response Services and earning a
Customers' Choice
distinction from
Gartner Peer Insights
. Our
Aurora Platform
also received
CRN's Products of the Year
award in the inaugural
Security Operations Platform
category. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a
Incident Response Recovery Engineer in Cork
to be part of making this happen.

General Responsibilities

• Participate in escalations during weekdays and be on-call during
• weekends/holidays
• Conduct audits and peer reviews of incident reports
• Encourage information sharing and collaboration

Technical Skills & Duties

• Assist in rebuilding Active Directory domains/networks after an attack by restoring from backups, using decryption tools, etc.
• Troubleshoot common domain technologies like DHCP and DNS
• Configure hypervisors, backup systems, firewalls, and other network tech
• Collect relevant evidence from local and cloud environments, including Windows/Linux hosts and network telemetry sources
• Execute all aspects of Business Email Compromise (BEC) investigations—scoping, data collection/analysis, reporting
• Recover data from affected systems using various recovery techniques/technologies
• Client Communication & Support
• Liaise with the client's technical staff throughout the recovery
• process
• Communicate findings at both executive and technical levels—verbally and in writing—with support from senior team members as needed

Key Competencies

• System administration and troubleshooting
• Active Directory configuration
• Network design and infrastructure
• Virtualisation technologies

Minimum Qualifications

• At least 3 years' professional experience in recovery, troubleshooting, configuration, and network maintenance (e.g.,
• Restoration & Remediation Engineer, Post Breach Remediation
• Consultant, System Administrator, or similar)
• Availability to respond and work outside normal business hours
• Routine expertise in setting up new domain controllers, seizing
• FSMO roles, DNS troubleshooting, restoring SYSVOL, and rebuilding DFSR or FRS
• Proficient in network configuration/troubleshooting, deployment-management systems, and imaging solutions
• Familiarity with firewalls, VPNs, Active Directory, Group Policies,
• Linux and Windows systems
• Basic knowledge of hypervisors like ESXi/VMware or Hyper-V
• Business-fluent in English
• Eligible to work in Ireland, no immigration support provided

Preferred Qualifications

• Bachelor's degree in Information Security, Digital Forensics, Computer Science, or related field
• Familiarity with backup solutions such as VEEAM, Datto, Barracuda, etc.
• Knowledge of attacker-provided decryption tools
• Experience automating tasks with PowerShell, Python, or another suitable scripting language

About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including
Top Workplace USA
,
Best Places to Work – USA
,
Great Place to Work – Canada
,
Great Place to Work – UK
(2024), and
Kununu Top Company – Germany
Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All Wolves Receive Compelling Compensation And Benefits Packages, Including

• Equity for all employees
• 28 days annual leave, 10 public holidays and paid volunteering days off
• Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
• Pension Plan with employer contribution
• Robust Employee Assistance Program (EAP) with mental health service
• Employee Discount Program with Beneplace

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

We understand that in some cases, candidates may face technical, bandwidth, or location-related challenges that limit their ability to use video. If this applies to you, please let us know in advance so we can consider appropriate accommodations or find an alternative solution.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Threat Response Analyst – Mid-Level
About Kaseya
Kaseya is the leading provider of complete IT Infrastructure and Security Management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Our award-winning technologies allow organizations to efficiently manage and secure IT to drive sustained business success.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. Kaseya has achieved sustained, strong double-digit growth and is backed by Insight Partners, a global private equity firm investing in high-growth technology and software companies. Learn more at

What You'll Do
As a Threat Response Analyst, you will:

• Act as a frontline incident responder, leading containment, eradication, and recovery for confirmed threats
• Perform advanced threat hunting across enterprise environments to proactively detect adversarial activity
• Conduct in-depth malware analysis using static and dynamic techniques
• Manage escalations from junior analysts and provide mentorship and technical guidance
• Correlate events across multiple data sources (SIEM, EDR, network logs, cloud platforms) to identify sophisticated attack patterns
• Deliver clear, actionable incident reports and executive-level summaries
• Collaborate with cross-functional teams to ensure remediation and long-term risk reduction
• Contribute to playbook development, threat intelligence enrichment, and detection rules to enhance SOC capabilities

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience
• 3–5 years of hands-on experience in cybersecurity operations, incident response, or threat analysis
• Prior experience in a SOC or IR role with expertise in at least two domains: incident response, malware analysis, threat hunting, digital forensics, or security engineering
• Proficiency with SIEMs, EDR, and network forensic tools (e.g., Splunk, Sentinel, CrowdStrike, Carbon Black)
• Familiarity with common attacker TTPs and frameworks (MITRE ATT&CK, NIST CSF)
• Relevant certifications preferred: GCFR, GCIH, GCIA, Microsoft SC-200, CCNP Security, Linux+, CISA
• Strong ability to communicate technical details to both technical teams and executive leadership
• Experience leading small projects or initiatives within a SOC/CIRT team is highly desirable

What You'll Bring

• Deep technical knowledge of security concepts, threats, and incident response best practices
• Ability to independently investigate, analyze, and resolve complex security incidents
• Experience with scripting or automation (Python, PowerShell, Bash) to accelerate investigations is a plus
• A proactive mindset with a strong interest in continuous learning and awareness of the threat landscape

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.