136 Infrastructure Support jobs in Ireland

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/Department:

Based in Dublin and supporting the wider EMEA region, this graduate/early careers role involves providing local infrastructure support and collaborating across global project initiatives including global initiatives to deliver high-level assistance to Northern Trust executives and clients.

The key responsibilities of the role include:

• Provide 24/7 local Infrastructure support in our Dublin office and across other remote EMEA sites.

• Run and deliver infrastructure projects, including representation of EMEA on wider Global initiatives.

• Provide white glove support to EMEA Executives and Clients.

• Monitor and enhance the Technology environment in line with Northern Trusts strategic vision.

• Develop relationships with key suppliers, business partners and peers within Northern Trust.

• Management of our Audio Visual meeting room environment.

• Manage stock levels and lifecycle of EUC hardware.

Skills/Qualifications:

The successful candidate will benefit from having:

• Analytical, problem solving, and strong interpersonal skills are required.

• Excellent oral and written communication skills are key.

• Project management skills.

• Knowledge of Microsoft Azure and 0365 environments.

• Highly flexible and adaptable to change

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/Department
Based in Dublin and supporting the wider EMEA region, this graduate/early careers role involves providing local infrastructure support and collaborating across global project initiatives including global initiatives to deliver high-level assistance to Northern Trust executives and clients.

The Key Responsibilities Of The Role Include

• Provide 24/7 local Infrastructure support in our Dublin office and across other remote EMEA sites.
• Run and deliver infrastructure projects, including representation of EMEA on wider Global initiatives.
• Provide white glove support to EMEA Executives and Clients.
• Monitor and enhance the Technology environment in line with Northern Trusts strategic vision.
• Develop relationships with key suppliers, business partners and peers within Northern Trust.
• Management of our Audio Visual meeting room environment.
• Manage stock levels and lifecycle of EUC hardware.

Skills/Qualifications
The successful candidate will benefit from having:

• Analytical, problem solving, and strong interpersonal skills are required.
• Excellent oral and written communication skills are key.
• Project management skills.
• Knowledge of Microsoft Azure and 0365 environments.
• Highly flexible and adaptable to change

Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

• 12 Months Contract
• Cork Location - 2 days/week on-site requirement
• €230-€260/Daily Rate

This role is pivotal in maintaining a secure, resilient, and compliant compute environment across a large multi-site campus. You'll support 1,000+ users, collaborate with global IT teams, manage vendors, and drive infrastructure stability, security, and performance.

Your Responsibilities

• Maintain stability, operational performance, and resilience of compute environments across the Cork campus, minimising downtime and incidents.
• Oversee security posture, including patching, antivirus tools, and compliance with global standards.
• Coordinate disaster recovery testing and support SQL environments across the site.
• Support global security initiatives and ensure required controls testing is completed.
• Engage with managed service providers and third-party vendors covering compute, SQL, and manufacturing systems.
• Participate in compute and network infrastructure projects and collaborate with cross-functional technical teams.
• Track and report compute spend, working with finance and IT leadership on budgeting and trend analysis.
• Communicate security metrics and influence stakeholders to follow IT best practice.
• Manage maintenance contract renewals, proposals, quotations, and vendor troubleshooting efforts.

Your Qualifications & Experience

• 5+ years' experience in compute-focused IT operations.
• Strong technical knowledge across Compute, Network, Security, and Workplace Services.
• Proven experience working with multiple internal teams and external vendors.
• Degree/Masters in a related discipline or equivalent industry experience.
• Certifications in areas such as Microsoft Windows OS, MS SQL, VMware, Cisco, Azure/Cloud.
• Minimum five years' Workplace Services exposure. (Desirable)
• Strong stakeholder and vendor management capability.
• Experience supporting executives and senior leadership.
• Excellent written, verbal, and presentation skills.
• Proven end-to-end ownership of problem-solving and solution delivery.
• Ability to influence across functions and communicate across organizational levels.
• Knowledge of teleconferencing technologies and broad IT/OT integration understanding.
• Awareness of IT governance practices and enterprise priorities.

• Prior experience with some or all of the following is highly advantageous:

• SAN storage, backup appliances (Rubrik, Veritas), tape libraries

• ESXi hosts, VMware environments
• Cisco switches, Cisco ISE
• Active Directory, Group Policy
• RDS/Citrix, Symantec, WSUS, BigFix
• Patching & vulnerability management
• Database management
• ServiceNow, change/problem/incident management
• Vendor access management

Please APPLY directly or contact me on / for more info.

Responsible for all aspects of service delivery across their assigned customer accounts

Job title:

Infrastructure Technical Support Manager

Job Description:

Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service

Manage relevant third-party organisation relationships

Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts

Act as an escalation point for service delivery issues and ensure resolution to the Customer's satisfaction

Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities

Maintain strong and trusted relationships with Customer's staff to enable retention and growth

Promote the services offered by Capita into managed service Customers

Work closely with the Account Manager in a matrix team environment

Ensure monthly and quarterly customer meetings are scheduled and documented

Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements

Ensure that all internal governance processes (e.g. risk management) are complied with

Location:

Dublin

,

Ireland

Time Type:

Full time

Contract Type:

Permanent

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Your opportunity

As a New Relic Technical Support Engineer, you'll have the unique chance to dive deep into our infrastructure products, helping customers navigate through challenging technical issues. At New Relic, we value continuous learning and skill enhancement to ensure we provide top-tier support in the ever-evolving world of infrastructure technology. We prioritize training, technical knowledge, and customer empathy, your growth prospects will be limitless. You'll be at the forefront of supporting our observability platform, with a deep focus on modern infrastructure technologies such as Kubernetes, logging pipelines, and cloud-native environments. Are you ready to step into the world of Infrastructure Support and make a difference?

What you'll do

• Collaborate across teams to assist in solving complex technical customer problems within our infrastructure product suite.
• Display strong analytical skills and technical troubleshooting abilities to address customer issues effectively.
• Provide outstanding customer service and demonstrate genuine empathy towards customers facing technical difficulties.
• Work closely with our engineering teams to resolve intricate infrastructure-related issues.
• Support New Relic customers with installation, configuration, and data exploration requests related to infrastructure technologies.
• Advocate for customer needs by documenting feedback on feature requests and reporting bugs to our Product Organization to enhance the infrastructure component of the New Relic platform.
• Continuously advance your skills through training and exposure to additional infrastructure features and technologies.

This role requires

• Proven experience delivering superior end-user software support through multiple channels like email, phone, and social media.
• Passionate about customer satisfaction and capable of delighting customers even in challenging situations.
• Experience with building, maintaining, and monitoring servers within an enterprise environment.
• Solid understanding of Linux-based environments, including services, permissions, and file manipulation.
• Knowledgeable about cloud infrastructures and containerization technologies such as Docker and Kubernetes.
• Familiarity with web technologies and cloud hosting services like AWS, Azure, and Google Cloud.
• Hands-on experience with automation/configuration management tools such as Ansible, Chef, or Puppet.
• Ability to collaborate seamlessly across teams or disciplines to troubleshoot and solve problems.

Bonus points if you have

• Experience with additional IaaS platforms like Azure or Google Cloud Platform.
• Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD).
• Background in Network, System, or Database Administration.
• Prior experience in a DevOps, Software Engineering, or Technical Support role.
• Familiarity with New Relic infrastructure products.
• Comfort in analyzing and interpreting system/application logs.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice

Job Title: IT Infrastructure Tech Support Manager

Location: Hybrid – 2/3 days per week on site in Dublin City Centre

Contract Length / Perm: PERM role

Pay Rate/Salary: €85-90K + benefits

What You'll Be Doing:

• Ensuring incidents and requests assigned to Level 2 and Level 3 teams are resolved according to agreed service levels
• Co-ordinate the activities between the Technical Teams and third-party vendors in the resolution of such incidents
• Ensuring the timely and efficient implementation of approved changes
• Responsible for maintaining the overall health of the managed service infrastructure
• To build and maintain collaborative relationships with technical delivery teams and external suppliers
• Ownership of call response and resolution
• Responsible for managing the availability of the services
• Working closely with the Service Management & Lifecycle teams to provide support for customer issues, major incidents, escalations and service improvement activities.

What we're looking for:

• Experience leading technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.
• Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).
• Proven track record of managing an infrastructure related ICT service
• Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions (Commvault) monitoring (SolarWinds) and Citrix application delivery
• Experience of managing call response and resolution
• Experience of technical team management and work allocation
• Experience of ITIL standards and procedures
• Change, release, problem, incident and capacity management experience
• Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.
• Excellent verbal and written communications including presentation skills.
• Outstanding problem-solving skills.

Role Overview:
We are seeking a hands-on IT Infrastructure and Support Manager to lead and support our IT operations across four sites in Ireland and the UK. This role is ideal for a technically proficient leader with a strong background in infrastructure, cybersecurity, and end-user support within a manufacturing environment. You will manage a small team, oversee critical systems, and ensure high standards of service delivery, security, and compliance.

Key Responsibilities:
Leadership & Team Management

• Lead, mentor, and develop a team of 2 IT Infrastructure and Support Specialists.
• Foster a high-performance culture with a strong focus on service excellence.
• Act as a senior escalation point for complex technical issues.

Infrastructure & Systems Management

• Maintain and support a hybrid IT infrastructure including:
• Networking: Fortinet switches/firewalls/APs, Aruba & TP-Link switches, DrayTek firewalls, Ubiquiti APs
• Servers & Virtualization: Windows Server 2016, VMware, HPE SimpliVity
• Cloud & Identity: Microsoft Azure, Azure File Storage, Active Directory
• Endpoints: Windows 10/11, Raspberry Pi
• Security: Microsoft Defender, SentinelOne, Barracuda SKOUT, Fortinet Security Suite
• Access & Surveillance: Verkada CCTV and Access Control
• Collaboration: Microsoft Teams, Yealink Meeting Rooms

Cybersecurity & Compliance

• Champion cybersecurity best practices across all sites.
• Ensure compliance with NIS2, GDPR, and contribute to the journey towards ISO 27001 certification.
• Conduct regular risk assessments, vulnerability scans, and incident response drills.

Project & Vendor Management

• Lead infrastructure and security projects from planning to execution.
• Manage vendor relationships, contracts, and service level agreements.
• Oversee IT budgets, procurement, and cost optimization.

Operational Support

• Provide hands-on support including:
• Cable installation and hardware deployment (APs, CCTV, access controllers).
• System administration, patching, and monitoring.
• Asset management and lifecycle planning.
• Participate in the on-call rota and be available for out-of-hours support when required.

Required Skills & Experience:

• Proven experience in a similar hands-on IT infrastructure leadership role.
• Strong knowledge of networking, firewalls, virtualization, and cloud technologies.
• Demonstrated expertise in cybersecurity frameworks and tools.
• Experience in manufacturing or industrial environments is highly desirable.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities and work independently across sites.

Desirable Certifications:

• Level 8 Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Fortinet NSE certifications
• Microsoft Azure and Server certifications
• VMware VCP
• CompTIA Security+ / CISSP / CISM
• ITIL Foundation
• ISO 27001 Lead Implementer (or working towards)

Personal Attributes:

• High attention to detail and a drive for excellence.
• Strong leadership and mentoring capabilities.
• Willingness to travel and work flexibly.

Proactive, adaptable, and solution-oriented min

Job Title:

Network Support Engineer

Role:

We are seeking a skilled Network Support Engineer to join a growing IT team in Citywest, Dublin. This permanent position offers the opportunity to work in a dynamic managed services environment supporting a user base of You'll join a collaborative team of six engineers, with ongoing training and development provided to help you grow your career. If you're looking for a role where you can build on your networking expertise, gain exposure to enterprise technologies, and develop your skills in a supportive environment, this could be the right next step for you.

Responsibilities:

Support and troubleshoot LAN and WLAN, including device configuration, monitoring, routing, and switching

Manage and troubleshoot AnyConnect Security/802.1x and related network security

Day-to-day security management using Cisco ISE and Cisco Stealthwatch

Configure and support AnyConnect VPN

Provide support for Unified Communications (VoIP desk and soft phones, call centre, video conferencing, instant messaging)

Support Mobile Device Management solutions

Maintain and manage print services

Skills/Must have:

Cisco CCNA certification (or higher)

Previous experience supporting a complex and highly secure network environment

Strong problem-solving skills with a proactive, self-starter mindset

Ability to work effectively with people at all levels of an organisation

Flexibility to work core support hours (8am – 6:30pm on a rota basis) with occasional out-of-hours support

Ability to pass Garda vetting checks

Benefits:

Permanent, full-time role based in Citywest, Dublin

Work as part of a collaborative team of six engineers

Structured training and continued education opportunities

Exposure to a wide range of enterprise network and security technologies

Hybrid mix of hands-on technical work and user support

THE ROLE

This role will comprise one of a Technical Network Support Engineer. The successful candidate will be responsible for providing technical support across the Wtech Fire Group. Creating new user accounts, including creating user login and passwords, assigning drive access, and installing various software packages. Troubleshooting issues that arise for users, rolling out fixes and updates as they arise. Working with third party suppliers to maintain mobile phone and mobile data contracts.

Reporting to: Systems & Innovations Manager

Hours: 37hrs per week

Days: Monday - Friday

DUTIES & RESPONSIBILITIES

• Provide technical support to staff, both office based and remote.
• Set up new users' accounts and profiles and deal with password issues.
• Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Support and contribute to IT plans and procedures.
• Maintain procedural documentation and reports.
• Support the Systems & Innovations Manager working with 3rd party providers.
• Undertake other appropriate duties assigned by the Systems & Innovations Manager

ESSENTIAL CRITERIA

• Strong IT support knowledge from a helpdesk perspective.
• Strong working knowledge of Microsoft Office 365 administration.
• Strong knowledge of Windows operating system.
• Ability to troubleshoot problems under their own initiative.
• Microsoft Office skills (Word, Excel and PowerPoint) & Financial Management Systems and Packages.
• Excellent organisational skills and ability to work to tight deadlines.
• Willingness to learn, progress and ability to assume responsibility.
• Strong interpersonal and communication and reporting skills.

DESIRABLE CRITERIA

• 2+years' Experience in a similar role (Helpdesk experience.

Wtech Fire Group is an Equal Opportunities Employer.

We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client's that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Company pension
• On-site gym
• On-site parking

Work Location: In person