3 Insurance jobs in Cork

Customer Service Representative

Cork, Munster Musgrave Limited - Group

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Customer Service Representative Contract: Permanent Location: Tramore Road, Cork Join Musgrave: Where Innovation Meets Heritage, and People Drive Change Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as aCustomer Service Representative. What you'll be doing: Consistently providing expert customer service to our retailer community in a friendly and professional manner. Steering assigned queries including queue management, logging of all calls received and ensuring calls are assigned to appropriate tier two resolver groups as necessary. Playing an active role in supporting our service excellence model, ICARE, across the business. Identifying and sharing ideas within the team to improve processes and overall retailer communications. Analysing call and query patterns to identify opportunities for better service. Contributing towards creating the best team environment. What we'er looking for: A minimum of 2 years experience in a busy and productive customer focused environment. Competency in PC packages including the MS office suite and Excel in particular. Previous experience in using in-house data-base systems and spreadsheets etc. A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills. The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals. A proven ability to work in a fast paced environment with a varied and challenging workload. Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage. Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in hand Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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Insurance Careers with Aviva Claims in Cork

Cork, Munster Aviva (EG)

Posted 4 days ago

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Are you living in the Cork region and interested in a career in Insurance claims? Avivaare currently hiring for permanententry-levelClaims-advisorsandexperienced advisors in our Motor and Liability Claims Teams, in our offices located in theCork Airport Business Park. Insurance qualification (APA Personal and Commercial General Insurance) an advantage but not essential for these roles. We flex locations, hours and working patterns to suit our customers, business, and you, this will be discussed during the Interview process. Were looking for people who want to embark on a career in insurance in a supportive and dynamic environment and who can provide the highest level of expertise and advice. We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. This role will involve proactively handling a portfolio of Damage & Injury Claims. You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position. Why would you choose Aviva? Permanent positions (not contracts) An amazing benefits package, including: Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays. Full financial support to pursue your insurance qualifications. APA and/or CIP Qualification Be part of a company that promotes equity & Accountability. Be part of a team that recognises the strength that comes from working as one team, collaborating and winning together. Fully paid paternity and maternity leave. We also offer family leave. Generous Defined Contribution pension scheme Annual Performance related Bonus and Pay review. Discounted car and home insurance rates (with friends and family offers too) on our products plus national and local offers from various retailers. Other Excellent flexible benefits to include: Global Matching Share plan Save As you Earn scheme Wellbeing programs Health Insurance Subsidy Access to Best Doctors and Aviva family Care Employee Assistance Programme De Care Dental Eyesight Testing Bike to Work Scheme Holiday Fund In this role you will: Negotiate claims settlements for complex, noncomplex injury and damage claims. Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim. Understand customer feedback and what is meaningful to our customers. Build positive relationships with colleagues and external partners, in a professional and approachable manner. Have confidence to seek guidance and make decisions which are right first time. Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant. Share learnings and feedback with colleagues and partners. You make liability decisions to facilitate early resolution and maximise settlement opportunities. Ensure files are accurately reserved at all times. Have a good knowledge and understanding of the Motor Insurers Bureau of Ireland and their role in the Insurance Market in Ireland. We would like you to have: Insurance qualificationAPA Personal and Commercial General Insurance) an advantage but not essential for these roles. Previous experience in Motor and/or Liability Claims Handling Experience in financial services working environment. Ability to handle complex situations. Excellent Problem-solving abilities Proven negotiation skills with experience in settlement of complex claims Capability to provide the best possible outcomes for both the customer and Aviva. Ability to make real time decisions based on changing information. Ability to handle own workload. Positive Relationship building skills Dedication to the customer environment Outstanding communication skills This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. Our smart working combines the benefits of flexibility with time together with colleagues.
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Branch Insurance Representative - CF - Tralee

Tralee, Munster AXA Group

Posted 2 days ago

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Description Description: We have an exciting opportunity for an Insurance Representative to join us in our Tralee Branch. Joining us as an Insurance Representative, you will deliver a consistent quality service to all customers to deliver profitable growth through new business sales and renewals. You'll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them. Induction & Training: You'll receive comprehensive training in our Wolfe Tone House training centre in Dublin (Hybrid) from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version of yourself. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development. What you'll be doing: Provide support in all aspects of the Branch Sales Office, proactively promoting a One Stop AXA Shop for all Retail and (segmented) Commercial Insurance, to deliver key objectives as set out in the Branch business activity plan. Support the delivery of branch profitability and sustainability, with strong premium and PIF local market growth, through a highly visible and local, market and community presence. Deliver a professional, sales focused 'face to face' customer experience, ensuring the branch is fully optimised within the locality, to engage, acquire and retain customers. Support full Customer engagement and sales optimisation through a combination of footfall, inbound and outbound telephony, together with fulfilment activity. Ensure maximum value is realised from every customer engagement through full cross sell and upsell optimization. Promote simplification and facilitate self-service, customer-first convenience, with a 'human touch' approach, eliminating inefficient, non-value branch activities. Leverage local customer base, with tailored customer engagement, incl. via MS teams, phone, branch visit. Supporting Branch Growth by developing trusted and sustainable relationships through proactive business, community, and affinity engagement. Support efficient prioritisation of workloads and resources to deliver key objectives, including product specific initiatives. Ensure adherence to all regulatory /legislative requirements and governance procedures / policies, to conduct business in a fully compliant manner. Ensure adherence to branch cash handling and expense procedures. Participate in cross functional departmental projects when required. Identify market trends through local data analysis and provide feedback / insight for change consideration. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. Qualifications What we're looking for: Leaving Certificate including English and Maths pass (Essential) Full APA (PI and CI qualified) Or working towards (Desired) Third level qualification (Desirable) Previous Insurance / Financial services experience (Desirable) Understanding of Insurance Retail & Commercial products (Desirable) Knowledge of the workings of Branch Administration would be beneficial As a precondition of employment for this role, you must be eligible and authorized to work in the Republic of Ireland This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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