Operations Manager General Insurance
Cork, Munster
Cpl Resources
Posted 7 days ago
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Job Description
Operations Manager General Insurance Location: Cork (Hybrid periodic travel in Ireland & Europe) Role Summary: An exciting opportunity for a motivated professional (minimum APA-qualified) with a strong operational and leadership background to step into an international-facing role. Youll be responsible for performance delivery, regulatory compliance, and client success for teams operating in Ireland and outside of Ireland, while partnering with peers to embed a strong risk culture and service excellence. Key Responsibilities: Lead operational delivery for local and international teams, ensuring high performance and customer satisfaction. Work closely with on-location managers to ensure compliance with regulatory standards. Build and maintain strong client relationships. Support and guide teams through a transformation roadmap towards a blended human/digital service model. Monitor performance metrics, identify improvements, and implement solutions. Requirements: CIP or APA qualified in General Insurance. 3+ years management experience in the insurance industry. Strong leadership, relationship management, and change management skills. Experience in contact centre operations, forecasting, and technology. Confident communicator with a proactive approach. Benefits: Competitive salary. 22 days annual leave. High street discounts. Pension scheme. Career growth opportunities. APPLY NOW! #CplCorkFin #LI-MB3 Skills: 'insurance director' 'insurance' 'compliance'
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