22 IT Assistance jobs in Ireland

About Us
Bluegate Carstore is a busy and customer-focused motor dealership based in Dublin. We are seeking a proactive and highly organised
Executive Support Assistant
to join our team. This role is essential to the day-to-day running of the business, supporting both operational and customer service functions.

The Role
You will work closely with the General Manager and Business Manager, supporting administrative processes across sales, stock, customer service, and compliance. The role also involves assisting with showroom enquiries, ensuring a smooth and professional customer experience.

Key Responsibilities

• Customer Support:

• Assist with showroom walk-ins in a professional and friendly manner.

• Support the call centre team in resolving customer queries.

• Executive & Admin Support:

• Provide admin support to the General Manager and Business Manager.

• Prepare reports, and assist with documentation for internal processes.

• Stock & Vehicle Admin:

• Manage vehicle buy-ins.

• Maintain in-stock notes , tagging, and stock price adjustments.

• Add cost lines in CDK (Keyloop) and manage prep work coordination.

• Ownership & Compliance:

• Process SIMI ownerships, tax, VRT, AA cover, warranties, and logbook transfers.

• Handle fines, tolls (Eflow), and documentation issues (VLC, ownerships).

• Reporting & Documentation:

• Update sales reports and stocklists.

• Maintain accurate vehicle documentation, support trade invoicing, and resolve ownership issues.

Requirements

• Experience in a dealership or similar admin role is highly preferred.
• Familiarity with CDK or dealership management systems preferred.
• Excellent communication, organisation, and problem-solving skills.
• Ability to handle confidential information professionally.
• Knowledge of Irish motor trade processes (SIMI, VRT, ownership) is an advantage.

What We Offer

• A friendly and supportive working environment.
• Exposure to all areas of dealership operations.
• Development opportunities as part of a growing team.

Skills
Attention to detail Organisational skills

Full-Time Position = Driving essential
InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.

Job Summary
The role of a Health Care Assistant is to support the Customer to live happily and safely at home. This may involve assisting them with personal care, such as showering or bathing, assisting with dressing, assisting with incontinence care, assisting with meal preparation and light housekeeping.

Responsibilities

• Practice and maintain the most recent protocol in relation to safety procedures, such as Person Moving and Handling
• Report any concerns in relation to the Customer, or colleagues if they are not working within safe boundaries to your manager
• Report any safeguarding incidents or what you may think is safeguarding to your manager
• Document accurately and factually in the daily logs, all tasks completed with the Customer for each shift
• Always maintain confidentiality
• Attend any training scheduled for you by InisCare & Work within safe and professional boundaries
• Ensure each task performed with the Customer (medication prompt, personal care, meal preparation, etc) is completed with dignity and respect for the Customer.
• Encourage autonomy and decision making
• Talk with the Customer throughout the shift, regardless of their verbal and cognitive ability, ensuring that all conversations are within a professional context
• Attend shifts as scheduled and contact the office in a timely manner if you are unable to attend a shift or are late. Do not phone the customer directly.

Qualifications

• QQI Level 5 Health care Award or equivalent

Additional Training Requirements

• Children's First – HSE LAND
• Safeguarding – HSE LAND
• Dementia Training – HSE LAND
• GDPR Training – HSE LAND
• AMRIC Basics of Infection Prevention and Control – HSE LAND
• AMRIC Hand Hygiene – HSE LAND
• Putting on and taking off PPE in Community Healthcare- HSE LAND

Skills

• Basic patient care: bathing, dressing, feeding
• Assisting with mobility and exercise
• Effective verbal and written communication & Active listening
• Following instructions and protocols
• Providing companionship and emotional support
• Familiarity with healthcare equipment and devices
• Time management and task prioritization

Competencies

• Empathy and compassion
• Understanding and responding to emotional needs
• Effective teamwork within a healthcare team
• Supporting colleagues and positive team environment
• Adaptability to changing needs and environments
• Willingness to learn new skills and procedures
• Attention to detail in observing and reporting
• Physical stamina for demanding tasks
• Reliability, punctuality and Professional appearance and demeanour
• Ethical standards and confidentiality adherence
• Problem-solving and critical thinking

Experience

• One-year paid experience or prior experience is not required if you have your QQI Level 5

Benefits

• Competitive hourly rate from €14.00 up to €0.00 (depending on experience)
• Mileage
• Refer-a-Friend Program – €1 00 per referral
• Bike-to-work scheme
• Mentor program
• Sponsored QQI Level 5 (Care Skills and Care for the Elderly Person Modules)
• Career Progression Plan and guidance
• Welcoming Bonus 0.00

Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. Our company is committed to creating a diverse and inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of gender, age, race, religion, disability, sexual orientation, marital status, family status, or membership of the Traveller community. We welcome applications from all qualified candidates and are dedicated to promoting equality and preventing discrimination in our workplace.

In line with the Employment Equality Acts , we ensure that our recruitment, selection, training, and promotion processes are based solely on the abilities and merits of the candidates and employees. We strive to provide a work environment free from harassment and discrimination, and we support equal opportunities in all aspects of employment.

Job Title: Part‑Time Evening Sales Assistant

Location: Emo Service Station, Mountrath, Co. Laois

Hours: Approx. 3 shifts per week; evening shifts

Role Overview:

We are seeking a reliable, customer‑focused Sales Assistant to join our team at Emo Oil Service Station. You will be responsible for delivering excellent service in a fast‑paced environment, assisting customers, maintaining store standards, and supporting evening operations.

Key Responsibilities:

Serve customers at the till and handle transactions accurately

Maintain cleanliness, organisation & stock levels in store

Restock shelves, check expiry dates, rotate stock

Assist with promotional displays and merchandising

Keep store front and forecourt tidy during evening shifts

Support colleagues as required

Requirements:

Availability to work evenings, approx. 3 shifts/week

Friendly, outgoing, good communication skills

Reliable and punctual

Ability to work on your own and as part of a team

Some experience in retail or customer service preferred, but training can be provided

What We Offer:

Competitive hourly rate

Flexible shift scheduling

Friendly work environment

Opportunity to develop skills in retail & customer service

Job Type: Part-time

Pay: €13.50-€14.50 per hour

Expected hours: 21 per week

Work Location: In person

Our client, a multinational software company, is looking for technical authors.

This is a 3 month contract, with an immediate start.

This work is 100% remote- based in European time zones.

Required Skills & Experience:

• Previous experience working in User Assistance at SAP
• Passed the SAP technical writing test
• Familiar with DITA authoring tools and documentation delivery process
• Excellent writing skills
• Proactive, with experience of working in documentation teams and regularly communicating status to the Documentation Lead and colleagues
• Experience in following style guides and using templates
• 3+ years as a technical writer
• Experience of writing software documentation including in-app help, user guides, configuration guides, and administration guides

About Bárd

Bárd is an award-winning, global technical writing consultancy that's known for its expertise, the quality of its technical writing, its focus on partnership, and the human approach we bring to everything we do.

Founded in 1999, we're the go-to experts for the technical sector in turning complex jargon into clear, engaging content that makes helps our clients create meaningful connections with their audiences.

• With our remote-first culture and flexible working hours, our talented team delivers top-notch content solutions while enjoying a fulfilling work-life balance.

• At Bárd, we're all about building long-term partnerships. Our seamless collaboration and deep expertise ensure we meet our clients' evolving needs with a smile.

• Want to know more? Visit

JOB SPECIFICATION

RESIDENTIAL MANAGER

A QQI level 8 or 9 to master's level in Social care. A proven track record in the operational services of a unit. A third level qualification in management. At least three years' experience in a similar role working in management. CORU registered or in progress.

· Oversee the organisation, management and operations of all aspects of the residential services in community settings for adults with intellectual disabilities and /or autism.

· Lead and support a staff team including staff supervision and appraisal including, rotas, team meetings, debriefing, and training.

· Delegate work appropriately and ensure that all staff are fully informed, equipped, supported and effective in carrying out their duties.

· Maintain a strong presence that encourages and promotes best practice to fellow staff members.

· promote and foster a team approach including the delegation of duties, utilizing the diverse skills and experience of all team members

· Liaise with the Service Management Team, Multi-disciplinary supports and all other functions within the service.

· Plan and develop future services including supports for people in line with best practice.

· The Residential Manager will act in the role of Person in Charge for the designated centre(s) in line with the Health Act 2013, related regulations and HIQA National Quality Standards.

·

Uphold and respect the human, legal and constitutional rights of individuals supported by the organisation, recognising their uniqueness and equality, and enabling and supporting them to grow and develop, thereby achieving the highest possible level of personal autonomy;

· Ensure that individuals supported by the Services are facilitated to actively participate and integrate into the community

· Ensure that individuals supported by the Services are encouraged to develop their self-advocacy skills and opportunities for involvement in advocacy;

· Promote appropriate liaison between the people we support, their network of support, family members and other professionals where applicable, to ensure consistent planning and best outcomes.

· Ensure the service objectives are set and reviewed regularly with a view to improving and developing the service.

· Establish, maintain and monitor standards of performance for all aspects of the service appointed to you, including the involvement of and consultation with the people we support.

· Manage risk in a systematic way that is embedded in a culture of safety, welfare and quality of life for those supported by the service.

· Ensures procedures are in place to ensure the safeguarding of residents, taking steps to protect residents from any form of abuse or neglect and use the appropriate reporting mechanisms to inform the relevant parties of any concerns.

· Ensure compliance with organisational policies and procedures, Health Act 2007, New Directions and other applicable standards.

· Organise, attend and participate fully in meetings where all aspects the service are discussed with a view to maintaining high standards and open communication among staff and good levels of staff morale.

· Ensure that the service meets the agreed requirements of the people we support, getting the balance right in risk assessments between enabling residents to make choices and fulfilling the service duty of care.

· ensure that the keyworker system is implemented and ensure that individuals receive a high quality, personalised service which addresses their needs and wishes;

· ensure that individuals are supported and facilitated in the development and implementation of their personal plan (PCP) and that the actions agreed in these plans are carried out;

· ensure that individuals supported by the Services are supported in achieving the greatest degree of autonomy and participation possible in the management of their own health

· Ensure processes are compliant with The National Standards for Adults with Disabilities.

· Ensure the co-ordination of multidisciplinary supports.

· Ensure appropriate resources are available for quality service provision.

FlexibilityEmployees are expected to have a high level of flexibility and a willingness and ability to develop new approaches to their work. Duties and responsibilities of any post are likely to change with the ongoing needs and developments of the Services. Employees will therefore be required to carry out such other duties appropriate to their employment as may be assigned from time to time.Confidentiality

In the course of their employment the appointee may have access to, or hear information concerning the medical or personal affairs of each person who uses the services and/or staff, or other health service business. Such records and information are strictly confidential and unless acting on the instructions of an authorised officer, on no account must information concerning individuals supported by the Services, staff, or other health service business be divulged or discussed except in the performance of normal duty. In addition records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required

Job Types: Full-time, Part-time, Permanent

Pay: €55,000.00-€65,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• Flexitime
• Free or subsidised travel
• On-site parking
• Relocation assistance
• Sick pay
• Wellness program

Ability to commute/relocate:

• Edenderry, CO. Offaly: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's (preferred)

Experience:

• Disabilities services: 3 years (preferred)
• Social work: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• A QQI level 7-8 in social care (required)

Work authorisation:

• Ireland (required)

Location:

• Edenderry, CO. Offaly (preferred)

Work Location: In person

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.

This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.

Key Responsibilities:

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and operating system issues (Windows 10/11).
• Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Log, track, and resolve support tickets in our PSA system.
• Document fixes and procedures in our documentation system (IT Glue).
• Assist with user setups, PC/Laptop installations, and general IT administration.
• Deliver excellent customer service and clear communication to clients daily.

Skills & Experience:

• Essential
  :
• Strong knowledge of Microsoft 365.
• Hardware, software, and OS troubleshooting skills.
• Excellent communication and customer service focus.
• Fluent in written and spoken English.
• Desirable
  :
• Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
• Experience with documentation systems (e.g. IT Glue).
• Previous MSP/helpdesk experience.
• Enthusiasm and willingness to learn and grow in the role are just as important as experience.

What We Offer:

• Full-time, permanent role based in Kilkenny.
• A varied client base and exposure to a wide range of technologies.
• Ongoing training and career development within a supportive team.
• Opportunity to progress within a dynamic MSP environment.

Job Description:

Our client, an SME based in South Dublin, is seeking a Helpdesk Supervisor to lead a small team of support engineers, ensuring the effective handling of IT incidents and service requests in a fast-paced environment.

Job Responsibilities

• Supervise a team of 2–3 Helpdesk Engineers, providing guidance and escalation support.
• Oversee the daily operations of the IT helpdesk, ensuring tickets are responded to and resolved within agreed timeframes.
• Manage ticketing system workflows, ensuring all incidents and requests are tracked accurately.
• Act as a key escalation point for technical issues and complex support cases.
• Ensure adherence to incident response protocols and service delivery standards.
• Monitor team performance and support professional development.
• Contribute to improving helpdesk processes and documentation.
• Collaborate with wider IT teams to ensure seamless service delivery.

Experience Required

• Minimum 4 years of IT support experience with at least 1 year in a supervisory or lead role.
• Strong experience in managing helpdesk ticketing systems and incident response.
• Proven ability to lead and develop small teams in a support environment.
• Excellent problem-solving and communication skills.

Desirable Skills

• Familiarity with ITIL or similar service management frameworks.
• Hands-on experience with remote desktop tools and Active Directory.
• Exposure to on-prem and cloud-based IT environments.
• Experience with metrics tracking and reporting for helpdesk operations.

Educational Requirements

• Third-level degree in Information Technology, Computer Science, or a related discipline.

Working Hours & Benefits

• Monday to Friday schedule with standard business hours.
• Hybrid working options available.
• Competitive salary and benefits package.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV