207 IT Associate jobs in Ireland
Help Desk Representative

Posted 1 day ago
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In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
Technical Support Associate - German
Posted 27 days ago
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At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 113,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
**Abbott Galway**
Abbott in Galway serves as the international hub for Abbott's Rapid Diagnostics business, which delivers annually more than 2 billion tests. As the global leader in point-of-care diagnostics, Abbott offers the broadest portfolio of best-in-class rapid tests, services, and handheld devices across all healthcare settings: the lab, the clinic, remote healthcare outposts, retail outlets, the patient's bedside and at home. Our industry-leading near patient tests and services are unmatched across key health and therapeutic areas, including: infectious disease, cardiometabolic & informatics, toxicology and consumer diagnostics.
One of the key functions in Galway is Global Business Services, which provides number of shared services activities across finance, purchasing, quality, technical and customer services for Europe, Middle East and Africa (EMEA). Various global and EMEA commercial and operational management teams across our infectious disease and cardiometabolic businesses are also based in Galway, overseeing the supply of millions of rapid tests from HIV to diabetes to COVID-19, to patients in many regions across the world.
**Position Summary**
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer by providing guidance on the products intended use and addressing specific user issues. The team carries out its responsibilities while maintaining compliance to medical device and diagnostics post-market surveillance regulations
**Responsibilities**
+ Receive inbound Customer calls and email communications and address in a professional and friendly manner
+ Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
+ Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
+ Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
+ Communicate complaint investigation conclusions to customers through written reports and phone conversations
+ Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
+ Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience
+ Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the ARDx Technical Support team
+ Execute applicable Quality System processes
+ Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
+ Other duties as assigned
+ Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead/Supervisor.
+ Support customers in different market time zones as required for the position.
**Knowledge** **Skills & Experience**
+ 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required.
+ Minimum 1- year of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
+ Fluency in German language is a requirement for the role.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Credit Associate
Posted 5 days ago
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position handles complex credit issues. He/she gets cross trained on every phase of the quality department. This position provides coverage for employees that are out of the office. He/she works closely with supervisor on special accounts.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Associate Dentist
Posted 2 days ago
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Audit Associate
Posted 5 days ago
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Associate Director
Posted 8 days ago
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Portfolio Associate
Posted 11 days ago
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Associate Director
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Payments - Merchant Acquiring Product - Associate / Senior Associate
Posted 11 days ago
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Associate Fire Engineer

Posted 1 day ago
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Dublin, Dublin, Ireland
**Company Overview**
Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering - a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields - from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.
Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.
At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.
Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.
**Job Overview**
Jensen Hughes has a rare and exciting opportunity for a talented Associate Fire engineer to join our Dublin team and help us drive excellence across our projects and deliver world-class life safety solutions to our diverse client base in 2024. This is a key hire for our ever expanding Dublin team . You will not only lead on some of the industry's most exciting projects but also have a key role in shaping the future talent within our teams through mentorship and development opportunities.
Our Dublin team have had a record-breaking year with some truly impressive successes to shout about, now is a great time to join us.
**Why join us to grow your career?**
+ What if I told you 74% of our current Directors/Technical Directors in the UK & Ireland started their career with us as graduates? Exciting right!
+ We are the largest fire consultancy in Europe with offices located in Belgium, Finland, Italy, and the UK & Ireland. Our reputation for providing innovative, design-focused solutions has made us the consultant of choice for many of Europe's leading property clients.
+ As a Fire Engineer you will be an integral part of a dynamic technical team, working with our experienced Engineers alongside other teams including our Forensics division you will work on the industries leading technical projects.
+ Working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team that always strives to do the right thing for our people, clients and communities.
+ You will be given early the opportunity to progress rapidly. Jensen Hughes encourages all Engineers to achieve chartered status and offer help and support during the process
**Responsibilities**
+ Will be responsible for managing large and complex projects to ensure successful delivery to important clients.
+ Will have the opportunity to work on a huge portfolio of projects across Ireland and anywhere in the World, involving all kinds of buildings.
+ Will be proficient in Computational Fluid Dynamics (CFD) modelling and analysis for smoke movement.
+ Will be able to develop and use other forms of Computer Modelling software such as CFAST, Pyrosim and Pathfinder to provide alternative fire engineering solutions.
+ Will to be able to manage personnel in a team of engineers in addition to mentoring and training graduates.
+ Will be client facing and will need to have the relevant experience and confidence to deal with construction related queries.
+ Will need to have on-site experience and must know how to carry out fire safety surveys on various building types.
+ Will have a responsibility on Business Development and finding new clients to help grow the business.
**Requirements and Qualifications**
+ A background in fire engineering preferably within a consultancy environment
+ A Bachelors degree or higher within Fire engineering or similar
+ Ideally working towards becoming a Chartered engineer
+ The right to work in Ireland
**Our People Are Our Greatest Asset**
At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.
**Our UK and Ireland Benefits Include:**
+ Private medical insurance
+ 33 days paid time off with an additional day after 3 years
+ Industry-leading contributory pension scheme
+ 4x life assurance
+ Income protection scheme
+ Discretionary bonus scheme
+ Employee assistance programme
+ Enhanced parental-related pay
+ Recognition and reward programmes to celebrate team efforts
+ Access to extensive technical training and resources
**Supporting Your Work-Life Balance**
We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:
+ Flexible working hours and patterns including early Friday finish
+ Flexible holiday use over Christmas/New Year
+ Enhanced holiday entitlement after three years
+ The option to carry over up to five unused holiday days into the next year
**A Commitment to Continuous Improvement**
Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company's long-term goals.
#LI-KH1
**_Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._**
The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.
*Policy on use of 3rd party recruiting agency for direct placements
Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.
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