5,814 IT Engineer jobs in Ireland

Job Title:
Technical Support Engineer

Location:
Ireland

About the Role:

We are seeking a skilled and customer-focused
Technical Support Engineer
to provide technical assistance and troubleshooting for our clients. You will play a key role in diagnosing issues, offering effective solutions, and ensuring customer satisfaction through timely and professional support. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills.

Key Responsibilities:

• Provide first and second-line technical support via email, phone, or remote sessions.
• Diagnose software, hardware, and network-related issues.
• Document incidents, resolutions, and technical procedures accurately.
• Collaborate with engineering and product teams to resolve complex issues.
• Guide customers through product configuration and feature usage.
• Monitor system performance and escalate critical issues when necessary.
• Contribute to the development of knowledge base articles and support documentation.
• Maintain a high level of professionalism and customer satisfaction in all interactions.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in technical support, IT helpdesk, or customer-facing technical roles.
• Strong troubleshooting and analytical abilities.
• Proficiency with operating systems (Windows, macOS, or Linux) and networking fundamentals.
• Familiarity with ticketing systems and remote support tools (e.g., Jira, Zendesk, or ServiceNow).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple cases efficiently.

What We Offer:

• Competitive salary and hybrid working model across Ireland.
• Supportive, knowledge-sharing environment with ongoing technical training.
• Opportunities for professional development and career progression.
• Exposure to cutting-edge technologies and customer environments.

Job Title:
Technical Support Engineer - German Speaking (Hybrid)

About
Trellix:
Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.
Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.

We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at

Role Overview:
In the role of a Technical Support Engineer, you will report to the Manager of Technical Support. You will be a part of the support team and will provide end-to-end case ownership. You will work with all levels within Support, Engineering and Product Management to identify/implement technical solutions to customer issues and share your feedback to help improve the quality.

As a trusted support advocate, you will be the primary contact often partnering with Customer Success Managers, Sales, Professional Services and Engineering. You will rely on your knowledge, technical skills and customer-focus to deliver best-in-class

experiences and outcomes for customers, while also identifying opportunities to improve our products, documentation and processes. This is a hybrid role for the offices located at Aylesbury, UK / Cork, Ireland.

About the role:

• Work on issues raised by customers from creation to closure
• Assess and understand the impact, severity and urgency of issues
• Provide support to customers and build rapport through relationship building
• Participate in escalation calls with internal and external audiences
• Achieve outstanding results across a range of goals, including Customer Satisfaction scores, resolution times and adherence to service level goals
• Set and manage expectations with customers, including regular communications
• Conduct remote sessions to quickly resolve and progress issues
• Closely work with engineering and peers to accelerate solutions. Work in a hybrid setup
• Identify data requirements and assist with data collection

About you:

• 3+ years of applicable experience in a customer-supporting IT environment
• Experience in supporting customers in medium to large enterprises
• Customer-focused, patient, flexible and a desire to progress quickly
• A team player, able to build rapport and get your point across in a calm manner
• Can communicate complex issues at multiple levels, adjusting in style and content to recognise the differing needs of customer and audience
• Strong problem-solving skills
• Achieved outstanding results in previous roles and can demonstrate success and progression through own personal development plans
• Document customer interactions to a high standard
• Able to work well in a dynamic environment with a sizeable workload and multiple priorities
• Experience successfully managing and resolving critical issues
• Demonstrates a desire for learning and the ability to retain and build upon experience
• Cloud/AI knowledge desirable
• Fluent in English and German

Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job description

*Position Title:

Deskside Technician – End User Computing

*JOB DESCRIPTION

The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of diverse scope, where analysing data and hardware requires evaluating identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Experience:

• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.

Job Requirements

• Good understanding of:
• Storage concepts and infrastructure
• Database principles, (mysql)
• Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
• Windows and Linux Operating Systems
• Basic understanding of
• Hypervisor (Hyper-v/VmWare)
• Remote authentication methodology (LDAP, SAML etc)
• Data protection and backups
• Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
• RestAPI methodology
• Knowledge of the following technologies will be considered an asset
• OnCommand products suite
• NetApp Storage System operating systems such as Data ONTAP
• Scripting or programming languages such as Python, JAVA, Perl, etc.
• The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
• NetApp High-Availability (HA) technology
• NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
• Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology

Your Profile

• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
• 2+ years of experience in a relevant technical support role
• Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Ability to follow standard engineering principles and practices
• Creative approach to problem solving
• Fluent in English + any of the following languages: German, Italian, or Hebrew

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Technical Support Engineer - Market leading global financial company

Mid-level

Contract: 12 months +

Location: Onsite 5 days a week, Central Dublin

Experience Level: 5+ years

No sponsorship available

We're seeking a skilled Technical Support Engineer to deliver exceptional end-user support in a fast-paced enterprise environment. You'll be the frontline expert, covering both 1st and 2nd line support, ensuring workplace technology runs smoothly while providing white-glove service to VIP.

What we're looking for

• 4+ years' IT support experience in enterprise environments (finance sector ideal)

Strong knowledge of:

• Windows 10 & Windows Server (2012/2016+)
• Active Directory
• Microsoft Exchange (EXCH & EXO)
• Microsoft Office Suite
• Microsoft 365 services (O365, Teams, Zoom, SaaS tooling)
• Microsoft Endpoint Manager / Intune
• Basic experience with PowerShell (Exchange Online/Azure)
• Confident supporting hardware: Thin Clients, Laptops, iOS devices
• Passion for improving user experience and maintaining high standards
• Calm under pressure, clear communicator, and confident supporting VIPs

Nice to have

• VMware Horizon / Omnissa Cloud
• Box
• IGEL UMS
• ServiceNow ITSM

What will you be doing:

• Resolve IT tickets across applications, devices, access, and infrastructure
• Escalate complex issues to L3/engineering when required
• Document fixes and build out the support knowledge base
• Spot support trends, recommend automation, and improve processes
• Provide incident response and root cause analysis
• Troubleshoot via service desk, email, Teams, phone, and walk-ups
• Deliver both remote and on-site support using efficient methods
• Set up, test, and deploy hardware/software (new builds, break-fix, MAC tasks)
• Provide white-glove customer service across all channels
• Proactively engage users to prevent issues before they escalate
• Follow up to ensure issues are fully resolved and users are satisfied
• Maintain and update internal and customer-facing documentation
• Log and track all activity in the service management system
• Identify recurring problems, propose fixes, and test new technologies
• Lead end-user tech projects: migrations, deployments, and new tool rollouts

This represents an excellent opportunity to work with a market leading global financial organisation. If your profile matches the above, please send your CV.

Description
What We Do
Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.

Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world's most challenging security problems. Innovation starts here, everyone's ideas are valued, visionaries welcomed

We are looking for resourceful and gritty individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world's most challenging security problems. Innovation starts here, everyone's ideas are valued, visionaries welcomed

You will be responsible for developing a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed and will use your knowledge and experience to solve technical problems for customers and to act as adviser to less experienced team members. You will also complete assigned duties with minimal direction from Technical Services Leadership. Routinely acts independently while researching and developing solutions to customer issues. Acts as a technical point of contact and is repeatedly sought by others to provide specialty knowledge to assist them in their problem solving. Routinely monitors and develops knowledge assets to enable customer self-sufficiency.

What You Will Do

• Provide expert guidance to customers and other support engineers
• Collaborate with the team to resolve complex customer issues
• Handle case escalations and solving customer issues on site
• Work closely with Engineering to relay any product issues
• Travel occasionally to customer sites for emergency technical issues

What You Will Bring To Forescout

• 5-8 year's technical experience in a support role (in an Enterprise-level support environment is a plus with 2+ years' experience troubleshooting hardware related issues.
• Bachelor's Degree or equivalent work experience.
• Outstanding customer-facing skills and expert ability to assess situations and adapt according to customer needs and ability to troubleshoot heterogeneous environments.
• Capable of documenting problems and solution for internal as well external customers and model documentation and case management practices
• Understanding of enterprise computing environments, distributed applications, and a strong knowledge and understanding of TCP/IP networks to include ASA ,Palo Alto firewalls, and Cisco, Juniper, and Brocade switches
• Hands on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices.
• Understanding of the system hardening processes, tools, guidelines and benchmarks and Computer Networking Systems Administrator's level Knowledge of all protocol layers.
• Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN).
• Advanced Administrator's level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX)and strong knowledge of enterprise networking environments.

What Forescout Offers You
Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more

More About Forescout
The Forescout 4D Platform provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at

.

Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision
A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
• Customer Driven – We listen, we learn, and we make it right.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• One Team – We all work together, and we all win together.

Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply
NOTE TO EMPLOYMENT AGENCIES:
We
value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.
All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.

No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our "One Team" philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?
Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we're encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning.

Site Reliability Engineer (or technical support engineer) is a technical support role within the Cohesity support organization. The position is based in our local support centre in Cork, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team

How You'll Spend Your Time Here

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article.

We would love to talk to you if you have many of the following:

• Degree in Computer Science, Information Systems or related field & graduating in 2026
• Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
• Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.

Data Privacy Notice For Job Candidates
For information on personal data processing, please see our Privacy Policy
.
**Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at COHESITY or

for assistance.
In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Job Description
We are looking for a support guru (German speaking) who thrives on providing technical guidance through many different channels of communication including messaging (live and asynchronous conversations), email, phone, video conference, and forums. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You bring technical and support expertise to this team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support.

We offer a flexible working from home model either from Portugal or Ireland.

As a Technical Support Engineer

• You are an integral member of a highly technical team dedicated to delivering technical support and guidance.
• You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers' eyes.
• You are an outstanding communicator, both written and verbal — you get your message across simply and build trusted relationships at all levels.
• You are a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.
• Ability to empower end-users to support themselves using our knowledge base.
• A desire to learn, master and teach across technical fields.

You Must Have

• At least 4+ years of technical support experience
• Fluent in English and German (written and spoken)
• Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious
• Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
• A strong sense of urgency
• Ability to empower end-users to support themselves using our knowledge base
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• A desire to learn, master and teach
• Innovative thinking - "how can we" attitude
• Strong tools knowledge around GSuite, Slack, Confluence

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions Of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk

People First: Diversity & Inclusion at Zendesk

Employees at Zendesk work hard to build a culture where everyone belongs. It's about our people knowing that they're valued where they work. If this sounds appealing to you, come join us. You're welcome, too.

The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category

Customer Success

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Technical Support Engineer (Salesforce Marketing Cloud)

• Location: Dublin, Ireland
• Team: Cloud Success Group
• Are you a technical problem-solver who excels at investigating complex software issues and guiding customers to success? We are seeking a Technical Support Engineer to be a pivotal member of our Cloud Success Group. In this role, you will apply your strong technical acumen to troubleshoot, analyze, and resolve challenges for clients utilizing Salesforce Marketing Cloud.
• This is an opportunity to be the definitive technical expert, ensuring our clients achieve seamless and successful outcomes with their SFMC implementations and integrations.

What You'll Do

• Expert Technical Investigation: Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.
• Code-Assisted Troubleshooting: Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code.
• Resolution & Guidance: Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.
• Customer Advocacy: Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step.
• Knowledge Contribution: Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.

What You'll Bring

Required Technical & Support Skills

• Technical Troubleshooting Experience: Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment.

• Core Technical Acumen: A solid ability to read and understand code and technical structures, specifically including:

• Practical SQL: Proven ability to write and execute intermediate-level SQL queries for data retrieval, analysis, and diagnostic troubleshooting.

• JavaScript (or similar scripting/object-oriented language)
• HTML & CSS

• Familiarity with web services, including REST/SOAP APIs.

• Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both technical and non-technical audiences.

• Customer Focus: Experience in a customer-facing role with a strong commitment to problem resolution and service excellence.

Mandatory Language Requirement

• You must be fully fluent (written and spoken) in German in addition to English

Desired Skills (A Plus, But Not Required)

• Direct, hands-on experience with Salesforce Marketing Cloud (SFMC) or other enterprise marketing automation platforms (e.g., Adobe Campaign, Braze).
• Familiarity with proprietary scripting languages, such as AMPScript or Server-Side JavaScript (SSJS).
• Relevant Salesforce certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Developer).

If you are ready to combine your passion for solving complex technical puzzles with a focus on world-class customer support, we encourage you to apply

LI-Y

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.