102 IT Implementation jobs in Ireland

ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world's largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.

We're looking for a dynamic, technically apt Implementation Consultant to join our Professional Services team focused on consulting and configuring solutions on the ProcessUnity risk and compliance platform. The ideal candidate will have strong communication skills, creative problem solving, and the ability to juggle multiple work-streams to support the company's growth. In this position, you will be a member of our global customer success team but also interface with sales, customer support, product development, and engineering teams while developing deep technical expertise in ProcessUnity's software solutions to lead client implementations. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Implementation team.

All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on ProcessUnity functionality and configuration. In addition, implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance. As your skillset develops, Implementation Consultants are assigned client-facing responsibilities and expand their role as a member of the Services team.

Please note that this is a remote role, but you must be based in Ireland.

• Configure ProcessUnity's software applications for customers using an enablement/teaching approach
• Lead, manage and coordinate multiple customer implementations simultaneously
• Gather customer requirements and translate to ProcessUnity's capabilities
• Develop and deliver deep product and technical expertise to ProcessUnity customers
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Provide a mixture of remote and onsite customer implementation workshops
• Consult with customers on system configuration based on product and industry best practices
• Facilitate touch points and status meetings with customers in a timely and professional manner
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
• Maintain working knowledge of ProcessUnity solutions, platform features and best practices

• BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
• Professional experience (including internships) in client-facing roles, with preference towards software implementation/information technology
• Comfort and experience with software and configuration of software
• Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
• Technical knowledge of fundamental database concepts and relational data
• Excellent written and verbal communication skills
• Creative problem solver with focus on quality
• Project management experience; organized
• Enthusiastic self-starting team player
• Experience with Salesforce administration is a plus

Compensation Range: €45,000 - €70,000 depending on experience

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us

Title - Implementation Consultant

Location - Hybrid, Dublin (office is twice per month) - Park west

Package - up to €70K & benefits

Reporting to - Head of Operations

Ingenio is delighted to be working with a privately owned, Irish HQ'd FinTech business who operate in the B2B Payments space. They are looking for an Implementation Consultant to join their PS team.

As an Implementation Consultant, you will be responsible for implementing projects, building technical system design, coordinating the configuration, user acceptance testing, training delivery, and closing stages. You will gather the technical requirements and manage the delivery of the solution.

You will be required to attend Dublin-HQ once per month and all travel costs are covered. The role is client-facing.

What's cool:

• Our client are a privately owned, Irish HQ'd software business who dominate the space that they operate in across Ireland and the UK - they have just launched a business in the US. They are financially solid, have no VC/PE backing or influence and have not had to undertake any layoffs over the last three years
• If you want to be close to decision-making and influence, this is a significant opportunity
• These guys are a people-first business - the proof is in the people who work there

What you'll do:

• Full ownership of the implementation design, documentation of the client's business requirements, and provision of solutions to their needs and challenges.
• Coordination of the system config based on the requirements documented. Project Support is available within the team, but technical working knowledge of the solution is required – training will be provided.
• Serves as the primary contact for clients during the implementation, manages overall project communication, and resolves issues. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.

MUST HAVES:

1. You MUST have experience in a client delivery (implementation or PM) role for a software business
2. Strong appreciation for software & technical integration into third party platforms via API, SQL etc
3. Must be based in Dublin

If this sounds like you, click apply today.

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a ­­
Implementation Manager
to join our
Network
team

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About The Role
This role is within our Networks team, as an Implementation Manager with InPost, you will manage relationships with our landlord partner's operational teams to maximise the efficiency of locker installations. Success in this role will unlock speed and quality of expansion through a combination of project management, technical knowledge, project management, contractor and stakeholder engagement. You will be scoping out the installation plan, driving project meetings with stakeholders within these landlord partners, and ensuring milestones are achieved whilst managing internal and external stakeholders effectively. This will enable and unlock speed of expansion across the estate, ultimately in turn dictate the growth of the overall business to ultimately give us first-mover advantage and the ability to disrupt the last mile. Large accounts that our Implementation Managers support include Petrol Forecourts, supermarkets, property developers and rail networks.

What You'll Be Doing

• Ensuring efficient operation of installations of parcel lockers from site survey, electrical and groundworks completion to installation sign off
• Running in pitch meetings with sales teams to set the deployment agenda and provide technical advice, ensuring a smooth kick off with new partners
• Design effective and realistic deployment plans to be included as contractual terms to deploy lockers successfully and with a solid adherence to compliance and safety.
• Contractor day to day management, dealing with live escalations and queries.
• Handling the mid to large chain accounts from a deployment perspective with a keen attention to detail when completing admin tasks
• Run regular project meetings (internally and externally) to set and achieve key deployment milestones.
• Engage and manage your landlord accounts to build credibility, get buy-in and navigate approval layers within your accounts to identify hurdles and mitigate risks.
• Tailor your approach to each landlord partner, adapting to their internal processes and ways of working
• Provide clear reporting to provide transparency on issues, risks and opportunities within your accounts.
• Advise on operational process improvements.
• Ad-hoc completion of survey reviews for your accounts
• Preparing deals to get them ready to move into deployment
• Involved in ad-hoc projects to help improve process flow within the department

What We Need From You

• Experience managing projects and taking ownership of accounts
• Have held the responsibility of being the key point of contact for live escalations with contractors, linked to project completion.
• The ability to build excellent relationships with internal stakeholders and work cross-functionally to seek resolutions and achieve goals.
• Client relationship management experience with the ability to position yourself as a credible partner to your clients.
• Data-driven and analytical - you know your way around a spreadsheet and regularly review CRM data to deliver account insights.
• Commercially astute with the ability to balance business and client requirements.
• The energy to operate in a high-growth environment, work to deadlines and identify opportunities that consistently improve operations.
• Comfortable with operational ambiguity with the initiative to seek out information and find solutions.
• Natural problem solving abilities - you don't wait for the answer to come to you - you chase stakeholders to drive projects forward.

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We'd be particularly excited to hear from you if:
Perks of the job:

• You've worked in an operational project management role.
• You have experience organising physical installations/deployments.

We love to reward our people for the great work they do:
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan
Commute with ease Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing

The InPost Process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

About the role

This is an exciting opportunity to be a foundational team member of Rippling's Global Implementation team.

Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling's global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling's global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience

Please note, this role is based in Dublin.

What you will do

• Become a Rippling expert - You'll be a go to resource for our customers within 60 days and with internal colleagues within 90 days.
• Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation.
• Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients' use cases and aligning them to Rippling's best practices.
• Partner with and provide domain expertise to our customers and internal Rippling peers.
• Pitch in on developing/documenting implementation processes and best practices.
• Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products.
• Live and breathe the Rippling company values on a daily basis.

What you will need

• Minimum of 3 years' experience in Implementation, Technical Account Management, Customer Success, or related roles within HR, Payroll, or Accounting.
• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
• Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
• Proven ability to proactively tackle challenges head on with a can-do attitude.
• Bonus:
• • Experience with HR, Payroll or Accounting domain or software.
• Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Rippling employees work on a Hybrid Office Model - 3 days per week in our Dublin office.

#li-hybrid

About us:

At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission.

Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.

• Collaborate closely with the engineering team to understand client technical needs and onboard new customers.
• Be metrics driven to continuously improve the clients experience through the implementation phase.
• Provide technical guidance and support throughout the installation process
• Understand the intricacies of client installations from hardware installations, through setting devices up on client networks towards the goal of connecting up camera streams.
• Communicate potential roadblocks in a timely manner and connect the appropriate stakeholders to eliminate project completion delays.
• Identify trends and inefficiencies within the installation process and work with solutions engineers to develop solutions and tools.
• Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the field of computer vision.

• Minimum of 3-4 years of experience in a technical role, preferably in the AI or computer vision industry.
• Excellent project management, communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.
• Self-motivated and results-oriented, with a strong sense of ownership and accountability.
• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
• Willingness to travel as required for client meetings, conferences, and on-site visits.
• Excellent stakeholder management and relationship management skills.

• Technical skills and/or languages

• Demonstrated AWS experience

• Demonstrated experience with technical tools, including

  • AWS Console (or other cloud services tool)
  • Git

  • Demonstrated experience with Unix, including:

  • Networking on Unix

  • Command Line interface

• Previous experience working in a startup environment.
• Experience with deployment and integration of hardware-based technology solutions in real-world applications.
• Previous experience in network and sys admin is a plus

Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Implementation Specialist

Hi I'm Morgan, the Implementation Manager here at Ashby. Our customers are at the center of everything we do, and that's especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I'm thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby's Customer Success organization, you'll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.
About This Role
As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Role Requirements- Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements.
- Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period.
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don't rely on 'I've seen this done,' but instead think critically to solve problems.
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
You Could Be a Great Fit If

• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
• You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
• You are data-driven. You use metrics and analytics to inform decisions and measure success.
• You are adaptable. You can navigate changes in a fast-paced, evolving environment.
• You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

You Might Not Be a Great Fit If

• You prefer an in-person role over remote.
• You are less interested in customer-facing roles that require both technical and interpersonal skills.
• You are accustomed to defining ideas and strategies, yet not responsible for their execution.
• You prefer working with a simple product (such as a point solution).
• You prefer exclusively to build (rather than build, iterate, optimize).

Our Philosophy
Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
• We want to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process.

The Interview
At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with Morgan (Hiring Manager) + Head of PS
• 60 min- Mock Call with 2 Implementation Specialists

• Final Round:

• 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs

• 30 min - Interview with VP of Customer Success
• 10 min - Closing Questions with Hiring Manager

Benefits

• You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive
• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Implementation Associate / Customer Support

7 month contract commencing Nov 2025

Hybrid - 2 days a week in the office

NewsWhip, the world leader in tracking the spread of news and content, is seeking a Implementation Associate to join our growing Irish team.

If you love news, social media, comms and marketing, and are passionate about providing cutting-edge solutions in those areas, this role could be for you.

NewsWhip is the world's leader at tracking and demystifying the spread of news, information and ideas between people online. We license access to our technology to the world's most sophisticated brands, Communications agencies and media. Our customers are based in more than 25 countries and include Samsung, McDonald's, Ogilvy, the New York Times and the World Health Organization.

You will:

• Be an expert on the sources that power NewsWhip's platforms.
• Be responsible for the addition of various sources to NewsWhip's content database. Prioritizing tickets logged by other team members and researching markets. Tagging and sorting these sources based on characteristics.
• Handle customer support queries via Intercom and escalate to the appropriate team, when necessary.
• Manage NewsWhip's content database using internal tools.

As this is an Entry level position the right candidates will:

• Be keen to learn and understand what powers our products.
• Ability to communicate clearly with customers and demonstrate a strong proficiency of the English language.
• Strong interpersonal and active listening skills.
• Understand at times this can be a data heavy job, you are the power behind our content and there is a lot that needs to be in our database
• Be intellectually curious and thrive in a collaborative environment
• Have a real interest in news and social media
• Bonus - If multilingual or have Excel skills

Benefits:

• Competitive hourly rate
• Great working environment - hybrid model
• An opportunity to help define an entirely new industry category
• Excellent opportunity to grow in one of Dublin's fastest growing home-grown companies

Our Ethos:

We believe in maintaining a friendly work environment, a healthy work-life balance, and compensating our employees fairly for their input. You'll be part of a team that believes in mutual support and education, and for a company where a work week isn't just the gap between weekends, but an opportunity to do work that is impactful and innovative. We also love eating and socializing together, and enjoy annual and seasonal company and team retreats, healthy and unhealthy snacks, and other perks.

If this is you, please apply through the link. Looking forward to speaking :)

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office, Warehouse

Job Description
When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information
Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Keys to Success
Experience

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

Knowledge, Skills, Abilities

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

Physical Requirements / Work Environment

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Warehouse

Job Description

When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Experience:

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.