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Job Description
Network Engineering - Manager

About Citco
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 10,000 employees in 45 countries we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn't just a job – it's an opportunity to excel in an environment that genuinely supports your personal and professional development.

About The Role
The Network Engineering Managerd is a role with strong focus and experience on both traditional on-prem networking and Cloud networking, as well as SDWAN. This role requires the candidate to be comfortable leading a team of network administrators/engineers, located around the globe, with a strong focus on Operations and Support. The candidate will need strong budgetary skills and be competent in talking to all levels of the organisation.

This position is part of the Network Team and reports to the SVP of Infrastructure Services – Network. This role interacts closely with IT architects, engineering groups, system admins, application support, and development groups worldwide.

Job Duties in Brief

The Main Responsibilities Of This Position Are

• Oversee routine maintenance activities, like patching of network devices, software upgrades, tech refreshes.
• Maintain a high level of customer service to our clients (internal and external).
• Responsible for proactive and reactive monitoring of the global Citco network, including WAN and LAN at the datacentres and at the remote offices worldwide and our cloud networks.
• Strive towards operational excellence, continuous improvement, process stream-lining.
• Possess strong traditional networking and cloud networking experience and understanding.
• Show strong understanding of network security concepts and practices.
• Escalation point for complex troubleshooting. Recognized across the organization for his/her/their expertise and sought as a resource for resolution of unique or complex problems.
• Contribute and review the team's processes, policies, configuration standards, etc.
• Develop Infrastructure as Code practices with focus on Networking.
• Build cloud infrastructure topology and environments, by means of automation (AWS Cloud Formation, Azure ARM templates, pipelines, etc).
• Strong familiarity with SDWAN.
• Elevate the skills of the Network Team in the area of cloud networking.

Key Responsibilities

• Manage the activities of the Network Operations Team to align priorities with the needs of the business.
• Level 2 and level 3 support of the network infrastructure.
• Monitor the performance of the on-prem and cloud network infrastructure, and strive to resolve issues before they impact users.
• Capacity management and capacity planning for the network infrastructure.
• Manage Priority One problems to closure.
• Mentor the rest of the team to elevate their technical and soft skills and impulse their professional growth.
• Ongoing and annual appraisal of subordinate staff.
• Present budget requirements at year end and justify capital and operational expenditure.
• Show excellent decision-making skills that are business and client centric.
• Strong troubleshooting skills.
• Travel potentially up to several times per year
• Abide by established processes, procedures and policies.
• Maintain the on-call rotation calendar and participate in the on-call rotation.
• Keep informed on new developments and products in our technology area and recommend implementation of new solutions as appropriate.

About You

• The successful candidate is an experienced and energetic contributor, with the ability to build customer relationships, while driving alignment and strategy in the Network IT group. You can impact both day-to-day service delivery and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

Experience And Technical Skills

• Must haves - Strong knowledge and extensive hands-on experience in the following areas and technologies
• Traditional enterprise networking (Cisco switches and routers, Meraki switches, Nexus switches, etc).
• SDWAN technologies – Vmware Velocloud.
• Azure, AWS, Google GCP, Oracle OCI cloud fundamentals, with emphasis on networking.
• Experience automating and scripting the management and operations of network infrastructure with tools such as Terraform Ansible, GitHub, JFrog or Network specific automation tools.
• Scripting and programming skills (json, yaml, python, powershell, bash shell, DOS batch, perl, etc).
• Palo Alto firewalls and their administration from Panorama.
• F5 BigIP load balancers.
• Network monitoring systems (Cacti, Solarwinds, MRTG, etc).
• At least 15 years of experience in networking.
• At least 5 years network management experience.
• Analysis of packet captures (with Wireshark, etc) and flows using Netflow collectors (Solarwinds).
• Education
• Bachelor's degree or technical qualification prevalent to the position.
• Desired skills and expertise
• Solarwinds experience
• Demonstrated commitment to continuous improvement and training
• Deep knowledge and experience, not only on the networking technologies, but also on other areas of the infrastructure stack, like compute, storage, middleware, VDI, applications.
• Strong verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to build relationships and work well across functions
• Experience in a collaborative team environment, accepting workload and responsibilities
• Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
• Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit
• Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment
• Lead proof-of-concept initiatives, document results, design final solution and implementation.
• Keep informed on new technologies and products in the networking areas and recommend implementation of new solutions as appropriate.

What We Offer

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development.
• Great working environment, competitive salary and benefits, and opportunities for educational support.
• Be part of an industry leading global team, renowned for excellence.

Remuneration
A highly competitive salary package will be awarded the successful candidate.

Confidentiality Assured.

Network Engineering - Manager

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 10,000 employees in 45 countries we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn't just a job – it's an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The Network Engineering Managerd is a role with strong focus and experience on both traditional on-prem networking and Cloud networking, as well as SDWAN. This role requires the candidate to be comfortable leading a team of network administrators/engineers, located around the globe, with a strong focus on Operations and Support. The candidate will need strong budgetary skills and be competent in talking to all levels of the organisation.

This position is part of the Network Team and reports to the SVP of Infrastructure Services – Network. This role interacts closely with IT architects, engineering groups, system admins, application support, and development groups worldwide.

Job Duties in Brief

The main responsibilities of this position are:

• Oversee routine maintenance activities, like patching of network devices, software upgrades, tech refreshes.
• Maintain a high level of customer service to our clients (internal and external).
• Responsible for proactive and reactive monitoring of the global Citco network, including WAN and LAN at the datacentres and at the remote offices worldwide and our cloud networks.
• Strive towards operational excellence, continuous improvement, process stream-lining.
• Possess strong traditional networking and cloud networking experience and understanding.
• Show strong understanding of network security concepts and practices.
• Escalation point for complex troubleshooting. Recognized across the organization for his/her/their expertise and sought as a resource for resolution of unique or complex problems.
• Contribute and review the team's processes, policies, configuration standards, etc.
• Develop Infrastructure as Code practices with focus on Networking.
• Build cloud infrastructure topology and environments, by means of automation (AWS Cloud Formation, Azure ARM templates, pipelines, etc).
• Strong familiarity with SDWAN.
• Elevate the skills of the Network Team in the area of cloud networking.

Key Responsibilities

• Manage the activities of the Network Operations Team to align priorities with the needs of the business.
• Level 2 and level 3 support of the network infrastructure.
• Monitor the performance of the on-prem and cloud network infrastructure, and strive to resolve issues before they impact users.
• Capacity management and capacity planning for the network infrastructure.
• Manage Priority One problems to closure.
• Mentor the rest of the team to elevate their technical and soft skills and impulse their professional growth.
• Ongoing and annual appraisal of subordinate staff.
• Present budget requirements at year end and justify capital and operational expenditure.
• Show excellent decision-making skills that are business and client centric.
• Strong troubleshooting skills.
• Travel potentially up to several times per year
• Abide by established processes, procedures and policies.
• Maintain the on-call rotation calendar and participate in the on-call rotation.
• Keep informed on new developments and products in our technology area and recommend implementation of new solutions as appropriate.

About You

• The successful candidate is an experienced and energetic contributor, with the ability to build customer relationships, while driving alignment and strategy in the Network IT group. You can impact both day-to-day service delivery and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

Experience and Technical Skills

• Must haves - Strong knowledge and extensive hands-on experience in the following areas and technologies

• Traditional enterprise networking (Cisco switches and routers, Meraki switches, Nexus switches, etc).

• SDWAN technologies – Vmware Velocloud.
• Azure, AWS, Google GCP, Oracle OCI cloud fundamentals, with emphasis on networking.
• Experience automating and scripting the management and operations of network infrastructure with tools such as Terraform Ansible, GitHub, JFrog or Network specific automation tools.
• Scripting and programming skills (json, yaml, python, powershell, bash shell, DOS batch, perl, etc).
• Palo Alto firewalls and their administration from Panorama.
• F5 BigIP load balancers.
• Network monitoring systems (Cacti, Solarwinds, MRTG, etc).
• At least 15 years of experience in networking.
• At least 5 years network management experience.

• Analysis of packet captures (with Wireshark, etc) and flows using Netflow collectors (Solarwinds).

• Education

• Bachelor's degree or technical qualification prevalent to the position.

• Desired skills and expertise

• Solarwinds experience

• Demonstrated commitment to continuous improvement and training
• Deep knowledge and experience, not only on the networking technologies, but also on other areas of the infrastructure stack, like compute, storage, middleware, VDI, applications.
• Strong verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to build relationships and work well across functions
• Experience in a collaborative team environment, accepting workload and responsibilities
• Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
• Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit
• Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment
• Lead proof-of-concept initiatives, document results, design final solution and implementation.
  Keep informed on new technologies and products in the networking areas and recommend implementation of new solutions as appropriate.

What We Offer:

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development.
• Great working environment, competitive salary and benefits, and opportunities for educational support.
• Be part of an industry leading global team, renowned for excellence.

Remuneration:

A highly competitive salary package will be awarded the successful candidate.

Confidentiality Assured.

The Azure Networking Team is growing and we're looking for a creative results-driven engineer who can combine networking experience with software development fundamentals to help build the world's best private backbone network and SDN platform. We're passionate about automating every facet of the network to converge on a self-growing, self-healing network. We want engineers that are equally passionate and can look at the problems with a customer's perspective to create user experiences that truly enable and empower Technicians, Engineers and Planners.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Offers modification and improvements to network technologies based on existing and emerging industry knowledge to contribute to the design, implementation, and operation of reliable, scalable, and high-performance networks.
• Works in collaboration with teams across a single organization to develop reliable, scalable, and high-performance, network designs; independently produces design documents and implementation plans.
• Partners with Engineering and Program Management teams to understand customer, business, and technical requirements to propose network designs or modifications to architecture; participates in architecture reviews to ensure designs and modifications meet all functional, performance, scale, and compliance requirements.
• Influences telemetry analytics designs to better identify patterns that reveal errors and unexpected problems; leverages an understanding of network architectures and infrastructure at scale to develop, measure, track, and improve the quality of telemetry pipelines that support automated monitoring and incident response.
• Develops process or technology solutions that proactively resolve issues with processes, physical network devices, and/or tooling.
• Makes optimal use of infrastructure and resources through simple designs and by leveraging automation, prioritizes the development of solutions to deliver high-quality, measurable improvements against Key Performance Indicators (KPIs) across teams.

Qualifications

• Bachelor's Degree in Computer Science or Information Technology.
• Technical experience in network design, development, and automation.
• Proven experience in TCP/IP BGP, MPLS.
• Experience working with Python/Go/Rust.

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Technical experience in network design, development, and automation

• or related field.

• OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation

• OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.

• Network engineering experience in a cloud provider, internet service provider, or large enterprise environment.

• Professional software development experience in the networking domain, including proficiency in C#, Python, Go, REST, YAML, and workflow systems.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Join the Azure Edge Team, a dynamic group expanding to build the world's biggest edge network. We are seeking a creative and diligent Senior Cloud Network Engineer with a blend of networking experience and software development fundamentals. Our mission is to automate every aspect of the network, aiming for a self-sustaining, self-repairing infrastructure. We are looking for candidate who share our passion and can approach problems from a customer-centric perspective.

The Azure Edge team is responsible for managing the Edge network for all of Microsoft, connecting over 200 edge sites globally. With a mission to build the world's largest, secure, and reliable edge platform, the team is at the forefront of technological innovation to create the most reliable, performant, and secure network infrastructure.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Specialize in Network protocols, gathering requirements, developing innovative solutions, prototyping in physical and emulated lab environments, piloting in production, documenting, and operationalizing the chosen solution.
• Resolve live site issues by troubleshooting complex network components and features, such as device operating systems.
• Lead customer-facing and critical troubleshooting efforts under time-sensitive situations.
• Write drivers and abstraction layers for deploying new routing features across the network, enabling fast deployment and quality operations.
• Support innovation and cost management by developing new ideas for network systems and tools that meet customer and/or business needs.
• Take ownership of ideas from design to production, ensuring end-to-end responsibility.
• Embody our Culture and Values.

Qualifications
Required Qualifications:

• Technical experience in network design, development, and automation
• TCP/IP BGP, MPLS
• Python/Go/Rust

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Technical experience in network design, development, and automation

• OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation

• OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation

• OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.

• Network engineering experience in a cloud provider, internet service provider, or large enterprise environment.

• Professional software development experience in the networking domain, including proficiency in C#, Python, Go, REST, YAML, and workflow systems.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a
Critical Infrastructure Network Engineering Manager.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a
Critical Infrastructure Network Engineering Manager
you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Your responsibilities will be to oversee the design, installation, and maintenance of the network infrastructure for the organization. You will also be responsible for managing a team of network engineers, ensuring that they have the necessary skills, tools, and resources to perform their tasks efficiently and effectively. You will also be involved in planning and implementing network security policies and procedures, as well as troubleshooting and resolving any network issues that may arise. This opportunity will allow you to accelerate your career growth, develop deep business acumen, drive business impact, and improve network service availability. With a flexible workplace, you can work from home partially or fully and/or come to the office/lab on an as needed basis.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

Responsibilities
Responsibilities:
People Management and Support

• Promote open information exchange, resolve intra- and inter-team issues, manage conflicts, remove barriers for agile priority shifts, and engage all stakeholders to meet mutual objectives and represent the organization effectively

Network Design and Implementation

• Perform technical analysis and lead the design architecture of network plans for the enterprise, analyzing network & security requirements of the business and architects' solutions that include highly available and resilient designs.
• Own and drive technical roadmap and strategy, through effective collaboration with architects, engineers, and senior leaders.

Maintaining and Operating Networks

• Monitor network system state in compliance with current capacity plan guidelines, and network services budgets, including reviewing invoices from service providers for usage, errors, and inconsistencies, and adjusting where feasible.
• Maintain standards and best practices for network toolset environments with a focus on Fault Management and Capacity/Performance Monitoring tools.

Project Management

• Lead and manage network engineering projects from inception to completion using Agile methodologies and DevOps-based tools, ensuring alignment with organizational goals and priorities.
• Oversee sprint planning, backlog grooming, daily stand-ups, and manage timelines and budgets, ensuring effective collaboration and communication within the team.

Other

• Embody our culture and values.

Qualifications
Required Qualifications:

• 7+ years technical experience in network design, development, and automation

• OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Engineering, Information Technology, or related field AND 4+ years technical experience in network design, development, and automation.

• OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network design, development, and automation
• OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.

Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• 11+ years technical experience in network design, development, and automation

• OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 8+ years technical experience in network design, development, and automation

• OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 6+ years technical experience in network design, development, and automation

• OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network design, development, and automation.

• 1+ year(s) experience delivering network designs into production and experience with live site accountability for a network.

• 5+ years' experience with network authentication systems such as TACACS+ (Cisco ISE, Duo) Possession of Industry certifications within the network Engineering CCNP or CCIE Route & Switch and work with industrial control systems.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We're Hiring: Technical Support & Operations Manager

Location: Galway, Ireland (Office based)

Contract: Full-time, permanent

Salary & Benefits: Competitive salary, health benefits, and more

About Salto Systems

At Salto Systems, we're redefining access control with innovative, secure, and scalable solutions trusted worldwide. As we continue to expand, we're seeking a Technical Support & Operations Manager to lead our support function and keep our operations running seamlessly. This is a key role for someone who thrives on solving problems, improving processes, and leading teams to deliver an outstanding customer experience.

What You'll Do

• Lead & Grow the Team: Manage and mentor our support engineers, ensuring clear career development and balanced on-call scheduling.
• Deliver World-Class Support: Define SLAs, manage escalations, and ensure consistent, high-quality customer responses.
• Own Incident Management: Coordinate incident response, facilitate post-mortems, and drive long-term improvements.
• Enhance Operations: Oversee monitoring tools, dashboards, and automation initiatives to reduce manual workload.
• Be the Customer Advocate: Translate customer insights into actionable improvements with our Product & Engineering teams.
• Strengthen Processes: Manage ticketing systems, documentation, and knowledge base to streamline workflows.
• Maintain Security Standards: Support compliance requirements (e.g., ISO 27001, GDPR) and best practices.

What We're Looking For

• 5+ years in technical support / operations roles, with 2+ years in a leadership position.
• Experience managing SLAs, incidents, and service delivery frameworks.
• Strong knowledge of ticketing systems (e.g.,Salesforce, Joblogic Service Management) and monitoring tools.
• Hands-on technical skills: SQL basics and scripting (Python, Bash, or PowerShell).
• Familiarity with cloud platforms and modern infrastructure.
• Excellent communication skills, with the ability to stay calm and effective under pressure.
• Bonus: ITIL certification, SaaS/B2B experience, exposure to ISO 27001/SOC 2.

Why Join Salto Systems?

• Competitive salary & health benefits
• Professional development & training opportunities
• Office based in Galway
• A collaborative culture built on innovation and customer focus

How to Apply

Send your CV and a short note to  with the subject line "Technical Support & Operations Manager Application".

Applications are reviewed on a rolling basis — early applications encouraged

Join us at Salto Systems and help shape the future of secure, smart access.

Who We Are:
Cpl is partnering up with SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for SiriusXM's global Product and Technology organization.

SiriusXM's new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM's streaming and in-vehicle audio entertainment platforms. SiriusXM offers highly competitive benefits at our Dublin office, including a monthly day off on the first Friday of every month.

How you'll make an impact:
The Production Services Operations Team is made up of
an agile group of 24x7 responders
, prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org. The technician is responsible for monitoring, triage, incident management and technical support of the SiriusXM Consumer Brands in order to provide the best experience for the Customers and the business at large.

What you'll do:
Duties and Responsibilities:

• Responsible for guiding all problems through the incident management process:
• Problem Intake
• Triage and Investigation
• Internal Business Stakeholder communications
• Resolver Escalation
• Resolution Validation
• Problem Management
• Daily Technical Operations
• Software Deployments
• System Alarm Management
• Operational Record Keeping and Documentation Maintenance
• Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities

What you'll need:
Minimum Qualifications:

• Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
• 2 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
• Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
• Must possess the ability to take initiative and deliver through ambiguity.

Requirements and General Skills:

• Excellent interpersonal skills and ability to interact effectively with staff at all levels
• Excellent written and verbal communication and presentation skills
• Excellent organizational skills and attention to details
• Ability to work independently and on a team in a fast-paced environment
• Strong time management skills, with the ability to prioritize and multitask
• Must be available to work a flexible schedule including weekends, holidays, and overnight shifts
• Must have access to consumer devices to validate streaming services remotely

Technical Skills:

• Thorough knowledge of Slack, Zoom and Google Suite
• Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus
• Familiarization with streaming technologies
• Ability to generate technical operational documentation and standard operating procedures in support of incident management processes

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.