213 IT Support jobs in Ireland

Company description: WuXi Biologics is a world-class biologics services provider (from discovery, through to commercialisation) with global clients in the biopharmaceutical and healthcare industries. Our mission is to accelerate and transform discovery, development and manufacturing in the fast growing field of biologics to benefit patients worldwide. The company has sites/offices in China, US, EU and Asia. The company currently employs over 5,000 employees worldwide, and are providing services to over 200+ clients globally, including 13 of the top 20 biopharmaceutical companies. Job description: Manufacturing Support Specialist The Manufacturing Support Specialist is a key member of the manufacturing team providing continuity across the 24/7 manufacturing shift teams. This role is responsible for providing day-based support to the Manufacturing teams to ensure that batch manufacture is running as intended. This role will focus on providing support to the shift teams to ensure that MFG reportable KPIs are consistently met. Main area for focus will be related to the following: GMP Documentation Right First Time Execution, review and close out Manufacturing Audit Readiness Training Compliance Continuous Improvement CAPA/Change control Safety OEE Organization Description As Manufacturing Support Specialist, youll be joining an organization where people of all backgrounds and experiences are respected, and where we work together focused on changing lives. In this role you will report into the Manufacturing Associate Director (Upstream/Downstream). Your Responsibilities In this role, you will be responsible for: Providing Cross Shift support to manufacturing personnel to promote best practice across 24/7 MFG shift teams. This role will be POC for the shift teams and be responsible for coordinating, screening and progressing improvement ideas generated from the teams. This will be a varied and evolving role within the Manufacturing team which may also include leading manufacturing investigations, support continuous improvements and implementing good work practices for the shift teams Manufacturing support where appropriate provide MFG input into cross-functional teams investigating manufacturing process, environmental and water monitoring deviations. Support the disposition process, manage and track document execution and review. Participate in cross-functional project teams as applicable. Identify process improvement projects and implementation and work with MT and MSAT to priorities projects/support demands from the Business Unit. Coordinate communications across the shift teams to ensure consistent communication. Point of Contact for co-ordination of the Management of Cleaning Verification and Equipment Release. Compliance and Right First Time Execution,ensure manufacturing owned investigations & change controls are raised and closed on time, recurring deviations are tracked, and that true root cause and effective CAPA are identified and implemented. Support audit readiness Internal facility audits and documentation tracking. Support and lead a culture of Right-First Time (RFT) through partnerships with manufacturing shift teams and provide leadership in the use of Opex principles to optimize technical and business processes. Participates in HAZOPs and reviews documentation as required. Supports and monitors safety systems, safety audits and monitors behaviours and performance on shift as required and supports safety communications as required. Supports the investigation of safety or environmental incidents on shift as required and records, reports and resolves/escalates unsafe conditions or near misses that are observed. Perform all duties in accordance with GMP requirements, SOPs and controlled documents Will be flexible to take on additional tasks and responsibilities at the discretion of their manager Will act as a role model for the Manufacturing function and also the wider organisation in adherence to the WuXi corporate core values and PROUD culture Your Profile Education: Third level qualification in a Science or Engineering related subject Knowledge/Experience: Familiarity with Biologics manufacturing processes (Bioreactors, Chromatography, Ultra filtration, etc.,) is required. Experience of investigations and change controls preferred. Understanding of OEE Minimum of 3-4 years experience in large-scale Biopharmaceutical Industry? Thorough knowledge of current Good Manufacturing Practices (cGMP). Personal/Behavioural skills Interpersonal / Teamwork Good interpersonal skills coupled with demonstrated ability to effectively work in a cross-functional matrix organisation essential. Excellent focus and attention to detail. Flexibility and positivity about change in a dynamic working environment. Excellent communication skills (including computer literacy) with the ability to develop, build, present and defend investigations/root cause analysis in both written and verbal form. Project management Excellent organizational skills essential. Self-driven, able to handle multiple activities simultaneously, prioritizing as appropriate. Business acumen/commercial awareness Experience in continuous improvement using Lean manufacturing tools preferred. As we extend our global reach, we need colleagues interested in change, in challenge, and in building a new future together. Reach beyond yourself and discover your true potential! If you have the ability to thrive in a dynamic and fast-paced environment and feel that the moment has come for you to be part of such an exciting journey towards accomplishing our vision - Any drug can be made, and any disease can be treated - dont miss out on this opportunity to join us and reach beyond yourself and discover your true potential. Apply now! Would you like to know more before you apply? Please visit us at or contact us via WuXi Biologics is an equal opportunities employer. Skills: Organisational BioProcessing Analytical MFG Benefits: Bonus Canteen Parking Pension VHI

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
**Role Description**
SMBC is seeking a Production Support Specialist who has a strong passion for Production Support and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will assist with various providing support on technical issues requiring in-depth debugging and expertise in production Middleware software applications. They will be given opportunities to participate to work with the Development Middleware and Interface teams to support changes through the SDLC and will play a key role in working with team members and technologies to fulfil projects and technical requirements. This role will report to the Director of Application Production Support.
**Role Objectives: Delivery**
+ Support various development teams across the Americas and EMEA to ensure middleware components are tested and deployed through the environment.
+ The role requires a high level of skills to support critical middleware components providing technical guidance and leadership across the organization.
+ Provide subject matter expertise based on past experiences of SOA and ESB implementations
+ Creating Message Models/Sets and Message Definitions using WSDLs, XML Schemas, MRM and TDS formats (CSV, SWIFT, NACHA and X12).
+ Migrating message flows and message sets from IBM Integration Bus 10.x to ACE
+ Creating, performance tuning, and troubleshooting message flows
+ Experience with IIB migration to ACE is added advantage.
+ Experience with IBM KAFKA product is a plus.
+ Supporting message flows using Compute Nodes, SOAP Nodes, HTTP Nodes, Routing Nodes, Mapping Nodes, Java Compute Node, Java Custom Nodes, FileInput and FileOutput Nodes and Database Nodes. Experience in Programming Languages: Korn Shell scripts, PERL, Java, SQL, C, C++.
+ Project management, business analysis and IIB toolsets, including the MS Office Suite, Visio, MS Project, TOAD and PVCS Code management.
+ Working with Operating systems such as UNIX (AIX), Linux (RHEL), Windows (2008/2012).
+ Working with Databases such as Oracle 9i, 10G, 11i, PL/SQL, Stored Procedures.
+ Experience with a wide variety of testing tools and techniques, ex. MBTestClient, JUnit and Test Director.
+ Management skills to coordinate Change Management and production issues among multiple depts. (Business, Operations, Vendor).
**Qualifications and Skills**
+ 5-7+ years of experience with IBM WebSphere Message Broker 9.x +/IBM Integration Bus 10.x
+ Strong WebSphere Message Broker and WebSphere MQ technology skills required to provide architecture and design solutions in the areas of Information Integration Architecture and Governance.
+ Ensure Service implementation consistency, speed of delivery, and promote reuse through creation of reusable middleware assets.
+ Experience with Datapower, WSRR, BPM , Rational Integration Tester (IBM Green Hat) and some other IBM tools preferred.
+ Computer skills are a must with the following software tools:
+ Database: Oracle 9i /10G/11i, PL/SQL Stored procedure.
+ Application: IBM Intergration Bus 10.x, IBM WebSphere MQ v9.x or higher, MQFTE v9.0 or higher.
+ eG monitoring for Middleware components is added advantage.
+ Programming languages: Korn shell, Java, XML, Perl.
+ Operating Systems: Unix (AIX), Linux, Windows, MS Office: Excel, Word, Power Point.
+ Have strong verbal and written communication skills.
+ Ability to demonstrate a self-motivated and disciplined approach to learning and working.
+ Ability to work in a team environment and demonstrate leadership skills when needed.
+ Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.
**Additional Requirements**
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ Strategic Account Management Builds and nurtures strong value-add relationships with key customers and distribution partners Demonstrates a strong sense of urgency, personal responsibility, and follow through engagement with the customer Applies sound customer satisfaction and retention strategies to all customer interaction situations From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned Manages customer demand via order entry to order fulfilment Supply Chain Assurance Management Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers) Manages business through all stages of the product lifecycle (NPI, EOL) Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD) Manages Demand vs Supply profiles for AMD direct customers or distribution channels Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned Influencing Others Build relationships with others in team who can provide information, intelligence, support, and other ways to help. Gains the support of others in meeting objectives as set out by team leads. Requirements 3rd Level Qualifications in Business, Supply Chain Management or related discipline Strong analytical skills, good business acumen Excellent communication skills Good problem-solving skills Team player essential #LI-DH1 Benefits offered are described: AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Customer Support Specialist - German & English Location: Cork, Ireland (fully onsite) Salary: €34,500/year + Monthly Performance Bonus + €,000 Sign-On Bonus Relocation: 4 weeks accommodation for international hires Why This Role? Are you a natural communicator who thrives on solving problems and making someone's day better? Are you curious about fintech and looking for a role that offers variety, challenge, and growth? This is more than just a customer service job. This is your opportunity to join a forward-thinking company supporting a global fintech leader-right here in Cork. The Role at a Glance As a Multilingual Customer Support Specialist, you'll support users of cutting-edge payment technologies. Your mission? Deliver outstanding support through phone, chat, and email-answering questions, resolving technical issues, and guiding customers with empathy and precision. Your daily work will be diverse and rewarding-no two days are the same. You'll be: Acting as the first point of contact for customers Investigating queries and delivering timely resolutions Learning multiple tools and systems to provide fast, accurate assistance Collaborating with a friendly, international team that supports each other What You'll Bring Essential: Full fluency in German and English Clear and confident communicator Tech-comfortable: quick to learn and use digital tools Able to multitask and stay calm under pressure A natural problem solver with attention to detail Bonus points if you have: Previous experience in customer support or contact centres A passion for fintech, startups, or innovative digital services What's in It for You? Compensation & Incentives ,500 base salary Monthly performance bonus 000 sign-on bonus Wellbeing & Benefits Access to health & wellness initiatives from day one GP scheme, vision care, occupational health Contribution towards private medical insurance (based on tenure) Employee engagement programs and social events Workspace & Transport State-of-the-art office: creative zones, gym, coffee bar & subsidised canteen Onsite car parking Cycle-to-work scheme TaxSaver public transport options Relocation Support Moving to Ireland? We'll provide up to 4 weeks of paid accommodation to help you settle in Why Join Us? Be part of a team that genuinely supports one another Enjoy a role where your ideas and input are welcomed Gain valuable experience in a booming global industry Work with an employer that cares about your career and wellbeing Ready to Start Your Next Chapter? Bring your passion for helping people and your language skills to a role where every conversation counts. Join a vibrant, supportive team in Cork-and grow with us. Apply today and be part of something exciting! Skills: German German Customer Service German Client Services German Call Centre. Benefits: bonus pension healthcare

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**SAP Internship Experience Program**
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**What you'll do:**
**Position title:** SAP Partner Support Specialist - iXp Intern
**Location:** Galway
**Expected start date:** August or September 2025
**Duration:** between 8 to 12 months
You will play a key role in the Partner Support Team. The role involves:
+ Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
+ Answering direct queries (via email and live chat) from Partners, regarding administrative and operational aspects of their Partnership with SAP
+ Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners' overall experience with SAP.
+ Aligning with other key roles within the Partner Support Team in order to guide SAP Partners and provide a great Partner Experience. The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.
**What you bring:**
We're looking for someone who takes initiative, perseveres, and stays curious. Who likes to work on meaningful innovative projects and are energized by continuous learning.
+ To apply for an internship, you must be a student currently enrolled in an academic institution
+ University Degree/Student in Business/IT preferable
+ Problem-solving and analytical skills, and proven experience in effective handling of high volume tasks in a short timeframe.
+ Creative thinking, willingness and ability to quickly learn new concepts and technologies
+ A pro-active and result-oriented team-player with strong communication skills, passionate about their work
+ Ability/openness to work well in a multicultural and multinational environment
+ Able to work independently and take ownership of assigned tasks
+ Experienced IT User - Outlook, Excel, Word, PowerPoint
+ Fluent in English, a European language is a benefit (German, French or Spanish preferable)
+ Proven experience in improving efficiency on processes
+ Proven track record of positive communication with project stakeholders
**Meet your team:**
SAP's vision is to help the world run better and improve people's lives. As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple. We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you're able to build your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
The Partner Support organization is a global organization primarily focused on the proactive and reactive enablement /management of a wide range of SAP partners (Sell, Service, Run, Build etc.).
? **Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 424570 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available

Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.

What youll do

• Deliver outstanding customer service via phone, email, and chat

• Understand and address user needs to ensure satisfaction

• Help with general inquiries, product support, and troubleshooting

• Collaborate with your team to provide a seamless customer experience

Who you are

• Fluent in: Irish

• Comfortable using English at a B2 level

• Strong communication skills and a positive, customer-focused mindset

• No prior experience requiredjust a willingness to learn and grow

What we offer

• Fully paid training to get you started ️

• Stable career path and development opportunities

• Attractive salary packages

• Private health insurance and access to 50+ benefits and services

• Supportive international environment , with referral bonuses

• Modern office in Sofia city center with gym, relaxation zones, and gaming areas

Why Sofia?

Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.

Apply now and start a remarkable journey to build your career and explore life in Sofia.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
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