1,333 IT Support jobs in Ireland

Job Description

The Deskside Support Technician will provide comprehensive technical support for the client's campus based personnel. With minimal and supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time andend-user satisfaction.

Principal Responsibilities:

• Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers.

• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration

• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress

• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's.

• Follow established Asset Management processes

• Provide setup and support services for conference rooms.

• Provisioning and deployment of internal VoIP telephones

• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.

• Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a "proactive" environment)

• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.

• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

• Ensures compliance with all company policies and procedures, including safety rules and regulations

• Liaise as necessary interdepartmentally to seek resolutions to all reported issues

• Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.

• Perform customer support related tasks and special projects as assigned by management.

• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.

• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

• Mentor other Deskside Support Technicians as required

Job Requirements Skills:

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

• Excellent communication and customer service skills. Dedication to customer service.
• Excellent teamwork skills

• Excellent desktop support technical skills

• Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)

• Ability to perform root cause analysis and determine appropriate course of action based on result

Language Skills

• Official Local Language on a native or at least very good (fluent) level (C1/C2)

• English on an advanced level (B2 or higher)

Education

• BS or BA degree preferred or equivalent work experience

• A+ Certification or equivalent required.

• Microsoft Certified Professional certification a plus Experience

• Minimum of 12months of Desktop support experience

Working Relationships

• Maintain inter-department relationships to resolve reported incidents

• Effectively communicate with extended service providers and IT infrastructure groups

• Develop communication and working relationship with supervisor and colleagues

Role: Desktop Support Technician

Location: Sligo, Ireland

Mode: Onsite

Job Description:

Job Description

The Deskside Support Technician will provide comprehensive technical support for the client's campus based personnel. With minimal and supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time andend-user satisfaction.

Principal Responsibilities:

• Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers.

• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration

• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress

• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's.

• Follow established Asset Management processes

• Provide setup and support services for conference rooms.

• Provisioning and deployment of internal VoIP telephones

• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.

• Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a "proactive" environment)

• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.

• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

• Ensures compliance with all company policies and procedures, including safety rules and regulations

• Liaise as necessary interdepartmentally to seek resolutions to all reported issues

• Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.

• Perform customer support related tasks and special projects as assigned by management.

• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.

• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

• Mentor other Deskside Support Technicians as required

Job Requirements Skills

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

• Excellent communication and customer service skills. Dedication to customer service.
• Excellent teamwork skills

• Excellent desktop support technical skills

• Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)

• Ability to perform root cause analysis and determine appropriate course of action based on result

Language Skills

• Official Local Language on a native or at least very good (fluent) level (C1/C2)

• English on an advanced level (B2 or higher)

Education

• BS or BA degree preferred or equivalent work experience

• A+ Certification or equivalent required.

• Microsoft Certified Professional certification a plus Experience

• Minimum of 12months of Desktop support experience

Working Relationships

• Maintain inter-department relationships to resolve reported incidents

• Effectively communicate with extended service providers and IT infrastructure groups

• Develop communication and working relationship with supervisor and colleagues.

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you'll be working:

• It is a Dublin based contractual opportunity across different location, Band 2 engineer.
• Work location for Backfill engineer Position at Dublin
• Required Exp. -3+ yrs
• No Sponsorship provided for this role.
• Work Timing : Business hours(Mon-Friday)

Job Description

Desktop Technician will provide day to day local
emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years' experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.

• Maintain ticket updates for all reported incidents.

• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months' years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA's.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

The Package

• We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.

Desktop Support Specialist

We are Grant Thornton

Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they're located.

At GT, we work as trusted advisors , bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.

At GT Ireland we don't just predict your future, we build it.

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

The Opportunity

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team.

We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Cork Office. There would also be an expectation to travel to our Limerick office also.

If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role:

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely
• Monitor Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 10 & 11
• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
• Management of Assets
• Determine proper escalation path for non-resolved issues.
• Participate in and contribute to a dynamic IT team

Skills & Attributes;

• Minimum of 2 years' experience in deskside support in a corporate IT environment
• Degree / Technical certification in IT or related field
• Strong knowledge of Windows 10 & 11 / Office 365 / MS Teams
• PC / Laptop hardware configuration and troubleshooting
• Mobile Devices / Mobile OS
• AD / TCP/IP Network knowledge
• The ability to work on your own initiative and be a self-starter
• Proven planning and organisational skills
• Exceptional problem solving and troubleshooting skills
• The willingness and ability to work co-operatively with others as part of a team
• Frequent travel to our regional offices for onsite visits
• Good interpersonal and communication skills

Life at GT

Equity, diversity and inclusion

At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one.

Reward and benefits

Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Recognition

We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.

Job title : Desktop Support /IT Support Engineer

Location : Sligo, Ireland

Mode: Contract

Principal Responsibilities:

• Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers.

• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration

• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress

• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's.

• Follow established Asset Management processes

• Provide setup and support services for conference rooms.

• Provisioning and deployment of internal VoIP telephones

• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.

• Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a "proactive" environment)

• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.

• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

• Ensures compliance with all company policies and procedures, including safety rules and regulations

• Liaise as necessary interdepartmentally to seek resolutions to all reported issues

• Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.

• Perform customer support related tasks and special projects as assigned by management.

• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.

• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

• Mentor other Deskside Support Technicians as requiredt

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

• This role will transition to a Monday to Friday evening shift starting in Q The anticipated working hours are 3:30 PM to 12:00 AM , though this is subject to change.

Where You Come In

• You will provide day-to-day technical support to employees and VIPs in support of their computing environment.
• You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
• You will maintain passwords, data integrity and file system security for the end-user computing environment.
• You will communicate highly technical information to both technical and nontechnical personnel.
• You will recommend hardware and software solutions, including new acquisitions and upgrades.
• You will contribute technical and procedural knowledge to the Knowledge Base.
• You will participate in information technology projects.
• You will assume and perform other duties as assigned.
• Other duties as assigned.

What Makes You Successful

• You will administer and manage all IT inventory.
• You will maintain accurate IT asset inventory and assists in the acquisition, deployment, and support of IT assets.
• You will install, configure, and deploy desktop systems, workstations, laptops, mobile devices, printers, and copiers to support and improve the end-user environment.
• You will maintain user accounts, data integrity and file system security for the desktop environment following company processes.
• You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
• You will manage encryption, patching, virus protection and backup of endpoints.
• You will troubleshoot routine and more advanced problems with end-user computer equipment and network connectivity.
• You will provide end-user support in person, via chat, with remote support tools, and by telephone.
• You will provide support to the Service Desk Team including feedback and process improvement.
• You will function as an escalation point for incoming incidents, problems, or requests.
• You will communicate highly technical information to both technical and nontechnical personnel.
• You will draft, review, improve, and approve documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems.
• You must have show aptitude, initiative and follow through, and strong project management skills.
• You need to adheres to Change Control Processes and Procedures.
• You will accurately document and communicate system failures, repairs, installations, or changes.
• You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
• You will assume and performs other duties as assigned.

What You'll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 10%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

eir evo talent are seeking applications for a Desktop Support Engineer, this is a long-term day rate contract located in Dublin 8. This role is fully onsite.
Responsibilities:

• Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk
• Documenting and communicating solutions to issues
• Working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy and User Permissions.
• Dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk. This could include issues with local software, network connectivity, printing, PC performance.
• Mobile Phones
• Audio-visual
• Windows Updates
• Printing
• Releasing Emails or Websites blocked by an email or web filter.

Desktop Support Engineer Experience

• At least 6 years' experience working in a Level 2 Desktop Role;
• Previous experience working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy and User Permissions.
• Previous experience in dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk. This could include issues with local software, network connectivity, printing, PC performance.
• Previous experience in dealing with at least 3 of the following:
• Citrix
• Mobile Phones
• Audio-visual
• VMWare
• Windows Updates
• Releasing Emails or Websites blocked by an email or web filter.
• Previous experience in dealing with Windows Server including installation, monitoring and patching.

If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact directly.

Ref: EET7454

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Where you come in:

• You will provide day-to-day technical support to employees and VIPs in support of their computing environment.
• You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
• You will maintain passwords, data integrity and file system security for the end-user computing environment.
• You will communicate highly technical information to both technical and nontechnical personnel.
• You will recommend hardware and software solutions, including new acquisitions and upgrades.
• You will contribute technical and procedural knowledge to the Knowledge Base.
• You will participate in information technology projects.
• You will assume and perform other duties as assigned.
• Other duties as assigned.

What makes you successful:

• You will administer and manage all IT inventory.
• You will maintain accurate IT asset inventory and assists in the acquisition, deployment, and support of IT assets.
• You will install, configure, and deploy desktop systems, workstations, laptops, mobile devices, printers, and copiers to support and improve the end-user environment.
• You will maintain user accounts, data integrity and file system security for the desktop environment following company processes.
• You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
• You will manage encryption, patching, virus protection and backup of endpoints.
• You will troubleshoot routine and more advanced problems with end-user computer equipment and network connectivity.
• You will provide end-user support in person, via chat, with remote support tools, and by telephone.
• You will provide support to the Service Desk Team including feedback and process improvement.
• You will function as an escalation point for incoming incidents, problems, or requests.
• You will communicate highly technical information to both technical and nontechnical personnel.
• You will draft, review, improve, and approve documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems.
• You must have show aptitude, initiative and follow through, and strong project management skills.
• You need to adheres to Change Control Processes and Procedures.
• You will accurately document and communicate system failures, repairs, installations, or changes.
• You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
• You will assume and performs other duties as assigned.

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 10%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

The Deskside Support Technician will provide comprehensive technical support for the client's campus based personnel. With minimal and supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time andend-user satisfaction.

Principal Responsibilities:

• Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers.

• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration

• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress

• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's.

• Follow established Asset Management processes

• Provide setup and support services for conference rooms.

• Provisioning and deployment of internal VoIP telephones

• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.

• Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a "proactive" environment)

• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.

• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

• Ensures compliance with all company policies and procedures, including safety rules and regulations

• Liaise as necessary interdepartmentally to seek resolutions to all reported issues

• Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.

• Perform customer support related tasks and special projects as assigned by management.

• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.

• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

• Mentor other Deskside Support Technicians as required

Job Requirements Skills

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

• Excellent communication and customer service skills. Dedication to customer service.
• Excellent teamwork skills

• Excellent desktop support technical skills

• Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)

• Ability to perform root cause analysis and determine appropriate course of action based on result

Language Skills

• Official Local Language on a native or at least very good (fluent) level (C1/C2)

• English on an advanced level (B2 or higher)

Education

• BS or BA degree preferred or equivalent work experience

• A+ Certification or equivalent required.

• Microsoft Certified Professional certification a plus Experience

• Minimum of 12months of Desktop support experience