166 IT Support Technician jobs in Ireland

Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and

software, used in the diagnosis of respiratory disorders, and advanced high reliability

equipment and software systems used in respiratory end-point clinical drug trials.

We have designed, developed and manufactured respiratory diagnostic devices, software, and

consumables for healthcare professionals, for 60 years. Headquartered in the UK,

Vitalograph has operations in Ireland, Germany, and the USA.

Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?

We are seeking a 
'Site Support Technician'

to join our team and provide essential support to

our global customers. You'll play a crucial role resolving and troubleshooting IT issues.

When Site Support activities are not required the Site Support Technician will assist in the

processing of data from company medical devices.

Benefits:

• Company contributed pension
• Private Health Insurance
• Educational assistance programme
• Development & progression opportunities
• Shift allowance
• Full Training will be provided

We have a selection of shift patterns available; you will have the option to select the shift

pattern(s) you are interested in as part of the application process.

• Evening Roster - Monday – Thursday: 13:30 – 22:00, Friday: 13:30 – 20:50

Duties & Responsibilities:

• Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
• Take ownership of investigation and resolution of issues/queries that may arise.
• Log & update queries/issues on internal ticketing service.
• Collaborate with other departments to provide solutions when required.
• Update logs & trackers based on routine activity.
• Assist with external user access for systems and services.
• Assisting in the creation and review of work instructions for the resolution of issues
• that may arise.
• Co-ordinate with other team disciplines to ensure team & company targets are met.
• Assist in the creation and review of work instructions for the resolution of issues that
• may arise.
• Analysis of data from company medical devices.
• Minimum Requirements:
• Effective written and verbal communication skills
• Good IT skills – including use of MS Office or equivalent (excel/word/outlook)
• Competent person, capable of working under their own initiative with minimal
• supervision and a good team player
• Attention to detail with capability for high levels of focus and concentration for long periods.
• Customer Service experience via email and phone.
• Understanding of issue management and root cause analysis
• Previous experience in a remote technical support role

Key competencies:

• Must be highly motivated and have a strong desire to succeed
• Outstanding organisational and time-management skills
• Self-disciplined, organised and can take ownership and responsibility for business objectives
• Ability to positively influence thinking, behaviour, and gain commitment
• Exceptional ability to leverage/collaborate effectively with internal stakeholders
• Excellent written and verbal communication and interpersonal skills

About X

We build the world's most trusted public town square—and we pride ourselves on our commitment to protecting free speech within the boundaries of the law. Beyond that, we aim to increase unregretted user minutes on our platform, and make it the best place on the internet for creators to share content and make money.

About the Role

We are seeking a motivated and detail-oriented
IT Support Technician
to join our dynamic IT team, serving as a critical support pillar for X's global workforce. In this role, you will provide first-line technical support to end-users, resolving hardware, software, and network issues while delivering exceptional customer service. You will manage service requests, maintain IT documentation, and assist with onboarding processes, ensuring seamless connectivity and operational efficiency. The ideal candidate is passionate about technology, thrives in a fast-paced environment, and is eager to grow within a collaborative, innovative team.

Responsibilities

• Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues, ensuring prompt resolution.
• Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
• Assist users with software installations, account setups, and password resets.
• Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation to Level 2 or specialized teams.
• Maintain and update IT knowledge base articles and self-service wikis for common issues.
• Perform routine maintenance tasks, such as software updates and system backups, as directed.
• Support onboarding of new employees by setting up workstations, accounts, and providing IT orientation, as well as managing offboarding processes.
• Adhere to company IT policies, procedures, and security protocols to ensure compliance and data integrity.

Required Qualifications

• High school diploma or equivalent; Associate's degree in IT, Computer Science, or a related field preferred.
• 0-2+ years of experience in IT or a related field (entry-level candidates encouraged to apply).
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Preferred Qualifications

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• CompTIA A+, Network+, or similar certifications.
• Strong sense of ownership, curiosity, and enthusiasm for learning new technologies and processes.
• Passion for contributing to X's mission to revolutionize digital interaction through technical excellence.

Job Description
Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and

software, used in the diagnosis of respiratory disorders, and advanced high reliability

equipment and software systems used in respiratory end-point clinical drug trials.

We have designed, developed and manufactured respiratory diagnostic devices, software, and

consumables for healthcare professionals, for 60 years. Headquartered in the UK,

Vitalograph has operations in Ireland, Germany, and the USA.

Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?

We are seeking a
'Site Support Technician'
to join our team and provide essential support to

our global customers. You'll play a crucial role resolving and troubleshooting IT issues.

When Site Support activities are not required the Site Support Technician will assist in the

processing of data from company medical devices.

Benefits

• Company contributed pension
• Private Health Insurance
• Educational assistance programme
• Development & progression opportunities
• Shift allowance
• Full Training will be provided

We have a selection of shift patterns available; you will have the option to select the shift

pattern(s) you are interested in as part of the application process.

• Evening Roster - Monday – Thursday: 13:30 – 22:00, Friday: 13:30 – 20:50

Duties & Responsibilities

• Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
• Take ownership of investigation and resolution of issues/queries that may arise.
• Log & update queries/issues on internal ticketing service.
• Collaborate with other departments to provide solutions when required.
• Update logs & trackers based on routine activity.
• Assist with external user access for systems and services.
• Assisting in the creation and review of work instructions for the resolution of issues
• that may arise.
• Co-ordinate with other team disciplines to ensure team & company targets are met.
• Assist in the creation and review of work instructions for the resolution of issues that
• may arise.
• Analysis of data from company medical devices.
• Minimum Requirements:
• Effective written and verbal communication skills
• Good IT skills – including use of MS Office or equivalent (excel/word/outlook)
• Competent person, capable of working under their own initiative with minimal
• supervision and a good team player
• Attention to detail with capability for high levels of focus and concentration for long periods.
• Customer Service experience via email and phone.
• Understanding of issue management and root cause analysis
• Previous experience in a remote technical support role

Key Competencies

• Must be highly motivated and have a strong desire to succeed
• Outstanding organisational and time-management skills
• Self-disciplined, organised and can take ownership and responsibility for business objectives
• Ability to positively influence thinking, behaviour, and gain commitment
• Exceptional ability to leverage/collaborate effectively with internal stakeholders
• Excellent written and verbal communication and interpersonal skills

Role: Desktop Support Technician

Location: Sligo, Ireland

Mode: Onsite

Job Description:

Job Description

The Deskside Support Technician will provide comprehensive technical support for the client's campus based personnel. With minimal and supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time andend-user satisfaction.

Principal Responsibilities:

• Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers.

• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration

• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress

• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's.

• Follow established Asset Management processes

• Provide setup and support services for conference rooms.

• Provisioning and deployment of internal VoIP telephones

• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.

• Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a "proactive" environment)

• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.

• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

• Ensures compliance with all company policies and procedures, including safety rules and regulations

• Liaise as necessary interdepartmentally to seek resolutions to all reported issues

• Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.

• Perform customer support related tasks and special projects as assigned by management.

• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.

• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

• Mentor other Deskside Support Technicians as required

Job Requirements Skills

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

• Excellent communication and customer service skills. Dedication to customer service.
• Excellent teamwork skills

• Excellent desktop support technical skills

• Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)

• Ability to perform root cause analysis and determine appropriate course of action based on result

Language Skills

• Official Local Language on a native or at least very good (fluent) level (C1/C2)

• English on an advanced level (B2 or higher)

Education

• BS or BA degree preferred or equivalent work experience

• A+ Certification or equivalent required.

• Microsoft Certified Professional certification a plus Experience

• Minimum of 12months of Desktop support experience

Working Relationships

• Maintain inter-department relationships to resolve reported incidents

• Effectively communicate with extended service providers and IT infrastructure groups

• Develop communication and working relationship with supervisor and colleagues.

With over 25 years' experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.

Our Mission:

To continuously optimise our partner's distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.

Our Vision:

To create value and make a difference

Our Values:

Creativity & Imagination

Passion Energy & Ambition

Hire & Retain the Best

Leadership

Teamwork

Respect

Excellence

The Application Support Technician will provide day-to-day support for Infor's M3 ERP solution (version 13.3) and the organisation's suite of custom-built business applications. This role requires a technically capable and resourceful individual who can investigate and resolve application issues, optimise system use, and ensure minimal disruption to business processes.

They will work under the guidance of the Helpdesk Supervisor and collaborate with experienced Business Analysts when necessary. However, they must possess a curious, driven mindset and exhaust all reasonable troubleshooting options before escalating. This is a hands-on role requiring experience with ERP systems, SQL, APIs, and application troubleshooting tools.

Key Responsibilities

1. Application Support

2. Provide first and second-line support for Infor M3 ERP (version 13.3; multi-tenant experience desirable).

3. Support the organisation's custom-built applications, ensuring reliability and stability.
4. Monitor application performance and troubleshoot functional or technical issues.

5. Assist with application configuration, testing, and deployment of updates.

6. Issue Investigation & Resolution

7. Analyse, reproduce, and resolve application incidents logged in the helpdesk system.

8. Liaise with end users to gather information, document steps to replicate issues, and determine root causes.
9. Explore all available troubleshooting options before escalating to Business Analysts or developers.

10. Create and maintain knowledge base articles for recurring issues.

11. Technical Skills & Tools Usage

12. Write and run SQL queries to extract, validate, and manipulate data.

13. Use Postman (or similar tools) to interact with APIs for troubleshooting, integration testing, and data verification.
14. Understand and work with RESTful and SOAP APIs.

15. Support data imports, exports, and integration flows between systems.

16. Collaboration & Communication

17. Work closely with the Helpdesk Supervisor to prioritise and resolve application issues.

18. Collaborate with Business Analysts and developers on application enhancements and fixes.

19. Maintain professional and clear communication with stakeholders, ensuring timely status updates.

20. Continuous Improvement

21. Identify opportunities to improve application usability, performance, and efficiency.

22. Suggest enhancements to streamline workflows in M3 and custom applications.
23. Participate in application testing during system upgrades and projects.

Company Benefits:

Pension Scheme

Bike to Work Scheme

Gym/Wellbeing Contribution

Employee Purchase Scheme

Phone Repair Discount

Educational Assistance Program

Company Events

Free Parking

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point)- is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

We are seeking a technically skilled and customer-focused IT Support Technician with strong problem-solving abilities. In this role, you will be the first point of contact for IT-related queries, ensuring timely resolution of user issues and the smooth operation of IT systems, among other duties.

Key Responsibilities:

• Provide IT support to users and act as the first point of contact for issue resolution.
• Troubleshoot hardware, software, and network problems.
• Install, configure, and maintain hardware and software components.
• Repair or replace damaged computer hardware.
• Assist with ethernet cabling and network system installations.
• Log, track, and update all service requests in the ticketing system.
• Maintain accurate technical documentation.
• Build strong working relationships with clients and colleagues across departments.

Requirements:

• 3+ years' experience in IT support and systems maintenance.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Attention to detail with strong problem-solving abilities.
• Self-motivated and results driven.
• Ability to lift up to 25kg (e.g., servers, PCs, and related equipment).
• A relevant third level degree is desirable but not essential.

Preferred Experience:

• Microsoft Windows desktop and server environments.
• Microsoft 365 cloud environment.
• On-Premises and Azure Active Directory.
• VoIP phone systems.

Please note, this job is based on-site in Gweedore, Co. Donegal, therefore applicants must be within commuting distance.

Applicants must currently reside in Donegal and have the right to work in Ireland.

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Ability to commute/relocate:

• Gweedore, CO. Donegal: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a third level qualification?

Experience:

• IT Support Technician: 3 years (required)

Work Location: In person

About MBRYONICS

MBRYONICS is at the forefront of free space optical communications. Our product

portfolio covers a wide range of emerging technologies from photonic integrated circuits to advanced optical systems and embedded software solutions. Our optical communications systems are integrated and deployed in satellite communications systems. The work is exciting and challenging and is at the forefront of the technology domains. As part of our expansion, we are currently looking for a suitably motivated - Operations Support Technician - to join our group.

The Operations Support Technician is a hands-on role that will be

critical to supporting the design, development and implementation of manufacturing processes in Mbryonics, as we start our journey to commercial manufacturing.

Key requirements of this role will be to support the implementation of processes that will ensure manufacturing capability and product quality, and that are scalable in line with our production ramp to meet demand.

The role will work within the operations team, as part of the production and process engineering function, and will liaise with the quality, design and technical teams to successfully develop and improve our manufacturing capability.

Part of the requirements for the role will be to actively participate in the assembly process and documentation generation (SOP's, WI's and Test Documents) through the engineering build phases, which will also ensure that a full understanding of the process is gained as we develop requirements for each process step.

Ongoing, a key function of the role will be to provide daily technical support to ensure continuity for the assembly process and team.

What you'll do#

Process Development & Engineering Support

• Process Development & Implementation:
• • Support the design, development and refinement of manufacturing processes from prototype stage through to full-scale production. Implementing lean principles and DFM (Design for Manufacturing) standards.
• Engineering Builds & Assembly Line Support:
• • Provide support to the engineering and technical development teams during initial production builds as part of the process creation and development program. This includes identifying and troubleshooting technical issues, identifying and creating robust solutions, and actively giving feedback to ensure the best outcomes for the scaling manufacturing operation.
• Design of Process Aids, Fixturing and Tooling Requirements
• • As part of the process development and manufacturing process creation, work with the team to identify tooling needs, fixturing and technical solutions to aid the manufacturing process.

Documentation & Training

• Process Documentation:
• • Create, maintain, and improve comprehensive process documentation, including detailed Work Instructions (WIs), Standard Operating Procedures (SOPs), and quality checklists to ensure repeatable and high-quality results.

Training of Assembly Team Members:

• Support training where needed of new team members into our manufacturing process to ensure consistency and quality standards are met, and to ensure that capability requirements are at a high standard. This will include a certification process for team members.

Continuous Improvement, Quality & Health and Safety

• Root Cause Analysis and Continuous Improvement
• • Activities to resolve production issues, through both quality and yield improvements initiatives.
• Yield and rework reduction
• • Support and drive the implementation of Right First Time principles into our production processes, working with quality to understand where variation exists and where process capability needs to improve.
• Health and Safety / Compliance
• • Work to continuously support all Health and Safety initiatives and Quality requirements to ensure we operate at the highest standards possible for our customers and for our employees.

Who you are

• Qualification in Mechanical, Manufacturing, Production, or relevant Engineering
• discipline.
• Minimum of 3 years of hands-on experience in a technical / engineering role with experience in a manufacturing or assembly.
• Ability to create clear and accurate technical documentation (Work Instructions, SOPs).
• Ability to read, interpret, and create detailed technical drawings and 3D models using industry-standard CAD software (e.g., AutoCAD, SolidWorks, Revit, etc.).
• Experience using software (SolidWorks, NX, or similar) for designing manufacturing aids, tools, and fixtures is an advantage.
• Understanding of Lean Manufacturing principles and practical application of quality tools (Problem Solving, FMEA, 5 Whys, Risk Analysis).
• Strong communication skills, and strong teamwork ethic, with the ability to communication effectively at all levels of the organisation.
• Strong commitment to health and safety, with willingness to lead by example and drive compliance.

What's in it for you

Career Growth: Contribute to a world-class space-age communication program while developing your leadership skills in a state-of-the-art manufacturing environment

Collaboration: Work with talented professionals across disciplines to drive impactful solutions

Innovation: Be part of a team pioneering advancements in manufacturing engineering for cutting-edge FSO systems

Work-Life Balance: Enjoy flexible work schedules and a comprehensive benefits package

If you're ready to take your career to new heights and drive the future of space-age communication, apply now and join the MBRYONICS team as our Operations Support Technician.

Diversity, Inclusion and Equal Opportunities

Core ethical values, diversity and inclusion are invaluable to MBRYONICS' business success. We recognise that the broad perspectives that result from recruiting, developing and retaining a globally diverse workforce promotes innovation and helps us succeed as a business enterprise. It is the policy and practice of the Company to provide equal opportunities to all employees and applicants. The Company will not tolerate discrimination on the basis of gender, race, religion, sexual orientation, gender identity, civil status, family status, disability, age, or membership of the Traveller community.

Job title
Work Support Technician (Fixed Term Contract)

Reports to:
Planning Lead

Location:
Atlantic Aviation Group, Shannon Airport, Shannon, Co Clare

Atlantic Aviation Group

With nearly 60 years of experience, Shannon based Atlantic Aviation Group (AAG) is one of Europe's leading independent aviation solution providers. The company has a strong reputation of providing customers with a complete range of solutions including; aircraft maintenance & modifications, technical, engineering and design services, logistics and material solutions and international training. This reputation is built on a proud history and tradition of superior craftsmanship, technical expertise and continuous training, which is supported by our flexible, open and partnership-based customer relationships.

The company provides a range of aviation solutions including; Part 145 Aircraft Maintenance, MAA Part 145 Defence Services, and the EASA Part 147 Atlantic Aviation Training Academy which provides aviation training to airlines, MRO's and companies around the world.

AAG are currently recruiting a
Work Support Technician.
This role will support the Planning and Engineering department by preparing reports, finishing (printing, sorting, etc) technical documentation created by the engineer, processing of data and actively seeking improvements in the daily process of the department. Our aim as a team is to attract and develop key talent across all levels of our growing aviation business. The role of the Production Training Mentor is to develop and provide the mentoring necessary to support the 145 training requirements of AAG.

Duties and responsibilities are, but not limited to the following

Key Responsibilities:

• Printing, checking, processing, sorting and distributing of job cards, network plans, reports and other working documents as required to support Production.
• Perform data entry.
• Administer and co-ordinate the Technical Library as required.
• Support CRS activities.
• Perform all Work support activities from closing/ processing / scanning / archiving / final work pack presentation for customer work packs.
• Take an active role in the implementation of process improvements within OPE.
• Provide Production and external customers with a Work Support service.
• Support and liaise with other departments as required.
• Contribute to Departmental and Company projects as assigned.
• Perform other duties and responsibilities as required by the OPE Manager.

Experience/Qualification Requirements:

• Previous administration experience (min 2 years)
• Be a good team player, with the motivation and ability to work independently.
• Strong analytical skills and demonstrates high attention to detail.
• Strong verbal & written communication skills.
• Ability to work to tight deadlines.
• Strong IT skills including previous experience of Excel / Microsoft Package / SAP.

Typical Working Conditions

• Must satisfy and maintain the required medical standard.
• Work is performed at the AAG Hangar in Shannon.
• PPE is provided by AAG, and its use is mandatory in the performance of your work.
• Must satisfy and maintain airport security requirements.

Salary Scale:
B - C (Vari)

If you feel your skills and experience meet the requirements of this position, we look forward to hearing from you

Atlantic Aviation Group reserves the right to close the role prior to this date should a suitable applicant be found.

As a growing and ambitious organisation, we are always interested in speaking to individuals about their next career move. If this is not the right position for you but you would still like to find out more about working for Atlantic Aviation Group, please contact us.

Equal Opportunities Employer

Atlantic Aviation Group is an equal opportunities employer. The people of Atlantic Aviation Group are the foundation of its success and we believe that employing a diverse workforce is key to this success. As an equal opportunity employer, we will consider all suitably qualified applicants regardless of nationality, religion, ethnic origin, gender identity or expression, religion or beliefs, age, sexual orientation, or disability. We value your passion, energy, and creativeness.

One of our company values is to provide a people focussed environment with a strong sense of community, where individuals feel safe, valued, and engaged. We are committed to accommodating individuals with disabilities through our recruitment process and encourage any candidates to tell us about any adjustment requirements.

Agencies

Atlantic Aviation Group does not accept unsolicited CVs from 3rd party recruitment agencies without a written agreement in place. Atlantic Aviation Group is not responsible for any fees related to unsolicited CVs and no fee will be paid should the candidate be hired by Atlantic Aviation Group.

Data Privacy

Our full data privacy notice outlining how data will be processed as part of the application procedure for applicable locations is available here: Privacy Policy – Atlantic Aviation Group.

By submitting your application, you are agreeing to our use and processing of your data as required.

About Atlantic Aviation Group

Atlantic Aviation Group is an independent aviation solutions company providing comprehensive maintenance, modification and support services to operators around the world. Our services include Part 145 Maintenance Repair and Overhaul (MRO), Part CAMO, Part21J Design Services and Part 147 training solutions across two facilities in Shannon, Ireland.

The Deskside Support Technician will provide comprehensive technical support for the client's campus based personnel. With minimal and supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time andend-user satisfaction.

Principal Responsibilities:

• Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers.

• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration

• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress

• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's.

• Follow established Asset Management processes

• Provide setup and support services for conference rooms.

• Provisioning and deployment of internal VoIP telephones

• Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.

• Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a "proactive" environment)

• Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.

• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws

• Ensures compliance with all company policies and procedures, including safety rules and regulations

• Liaise as necessary interdepartmentally to seek resolutions to all reported issues

• Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution.

• Perform customer support related tasks and special projects as assigned by management.

• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.

• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment

Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

• Mentor other Deskside Support Technicians as required

Job Requirements Skills

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

• Excellent communication and customer service skills. Dedication to customer service.
• Excellent teamwork skills

• Excellent desktop support technical skills

• Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)

• Ability to perform root cause analysis and determine appropriate course of action based on result

Language Skills

• Official Local Language on a native or at least very good (fluent) level (C1/C2)

• English on an advanced level (B2 or higher)

Education

• BS or BA degree preferred or equivalent work experience

• A+ Certification or equivalent required.

• Microsoft Certified Professional certification a plus Experience

• Minimum of 12months of Desktop support experience