50 IT Support jobs in County Dublin

Contract Support
Job ID

Posted
19-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Dublin - Dublin - Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.We are recruitingaContract Supportto join the teamlocatedinDublin.The successful candidate willbe responsibleforproviding exceptional customer service and comprehensive financial and administrative services to the client and the contract.
**Role Summary:**
+ Identifyand help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
+ Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
+ Support the preparation and delivery of monthly Contract Reviews, compileContract Review pack, conduct supplier surveys onMySupplier,compileCustomer Monthly Management ReportandSubcontractor reviews
+ Carry out site inductionsandorganisetraining for the team
+ Helpdeskcoverageincluding but not limited to; logging,distributingand closing of planned maintenance and reactive calls on desired system
+ Continually develop systems to maximize efficiency benefits for the customer and GWS
+ Updatelabourallocations to ensureaccurateclient reportingand liaisewith the clientregardingpayment of invoices
+ Coordination of the billing application, calculating margins, raisinginvoicesandsubmittingto client
+ Creation and review of management reports such asP&L,WIP, Debt,OPO's& Invoice Pool
+ Raise/reviewPurchase Orders,comprehensive spend tracking,process supplier invoicesandresolveany querieswhilst chasingdebt to keep within contractual terms
+ Policy and procedure compliance
+ Weekly report submission to includeWiP, Debt, InvoicePoolandOPOupdates
+ Drive high quality financial performance to influenceP&Lresult
+ Co-ordination of sub-contractor files, ensuring they are statutorily compliant withQHSErequirements
+ Ad-hoc reporting as requested by Business Unit or Business/Financeandreporting/management of work management system
+ Loginhazards & customer feedback on theQHSEManagement Portal
+ MaintaineLogbooksand logbooks compliance
+ Timesheetsmanagement, updateteam attendance planner, arrangeagency cover andsubmithours on portal
+ Obtain supplier quotes and uploading onto the internal system for client approval
+ Maintain the stationery supplyand updateportals as and whenrequired
**Experience Required:**
+ Hold academic passes with at leastLeaving CertMathsand English or equivalent
+ Highly computer literatewithIT Skills to achieve key tasks and give the business a sound reporting base.
+ Superior written and verbal communication skillsenabling the individual to work with clients, suppliers, and staff at all levels
+ A basic understanding of business and customer-facing environmentsand have been a part of a high-performing team
+ Results/ task orientated, with attention to detail and accuracy
+ Excellent time management andorganisationalskillswith commitment to continuous improvement
+ Ability to work as part of a team, as well as independently
+ Confidential and discrete approachwith calm manner, abilityto work under pressure and with changing demands and priorities
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Job Title: Support Officer Duration: Until 31st December 2025 Hours: 35 hours per week Salary: €32,844 per annum (pro rata) Location: Hybrid role About the Role Orange Recruitment is seeking a Temporary Support Officer to join a public sector organisation. The successful candidate will play a key role in supporting the delivery of the a scheme, including reviewing and appraising applications, processing and appraising installation confirmation, answering queries from participants and stakeholders, via phone and email, maintaining accurate records, ensuring all queries are managed in line with service standards. A full induction and training will be provided. Key Requirements Previous call centre or customer service experience is highly desirable. Strong ICT skills, with experience using CRM or similar systems. Excellent communication and interpersonal skills. High attention to detail with the ability to work accurately and efficiently. Ability to work as part of a team and independently in a hybrid environment.

Our Client is a leading Charity operating across Ireland supporting some of the most marginalized individuals, couples, and families experiencing Homelessness.Currently Hiring an experienced Support Worker  for their Dublin Operation. Full Time– we are open to flexible working arrangements Permanent Contract.        Responsibilities To assist and motivate clients in acquiring the skills necessary to manage their everyday lives.When required, work with the project team to help residents with personal funds, service charge payments, etc.To operate the installed security systems and carry out assigned tasks pertaining to the general health, safety, and security of the service.Relational Security Support: Controlling service-related hazardsAssisting residents in maintaining their mental well-beingReporting to the partner agency and team in the event that case workers are unavailableTo report to the team and partner agency when Case Workers are unavailable and to collaborate with a multidisciplinary team in the residents' best interestsTo organize and lead social events on-site.RequirementsPossess a minimum of one year's experience working in the field of homelessness or a closely connected subject, ideally in a residential setting, OR a Relevant social care degree (Level 5 or higher, such as social care, psychology, nursing, etc.).Possess a high level of education.For this position, prior service user activity planning experience is preferred.An advantage is having prior experience working alone or off-site.An awareness of chronic mental health conditions and their effects on the person.Excellent working understanding of risk assessment systems and procedures (e.g., Activity Risk Assessments, Lone Working, S/U Risk Assessment)Know the basics of health and safety and the regulations pertaining to working with homeless persons in a residential setting.BenefitsCompetitive salaryPensionOpportunities for career progressionEmployee Assistance Programme Annual Leave

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 4+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Ability to explain solutions to complex technical problems
+ Personal commitment to quality and customer service
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Summary:**
We are looking for an engineer to play a key role in providing technical, engineering support to Meta's partners and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialise in one of our key business areas across Business Messaging, Telecommunications, Fintech and Advertising and combine your experience for proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, who are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and its implication to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.
**Required Skills:**
Business Support Engineer Responsibilities:
1. Partners with Meta's Business Partners & Clients to help them deploy Meta Products at scale
2. Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
3. Manage technical relationships with Meta partners, providing technical support and handling service outages
4. Gain in-depth experience in one of our business products and how best to deploy them and troubleshoot them
5. Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
6. Troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta's internal technical teams to resolve those issues
7. Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
8. Communicates partner needs to the Meta product teams to improve people's experience with our products
9. Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta's infrastructure, presenting cross-functional and global context
10. Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
11. Use your problem-solving skills to resolve business problems
12. Proactively information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
13. Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
14. Effectively manages key relationships with multiple cross-functional partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships
**Minimum Qualifications:**
Minimum Qualifications:
15. 5+ years of experience as a Support Engineer, Service Engineer or similar
16. Proven experience as a Support Engineer, Service Engineer, or similar
17. Bachelor's degree in Computer Science, Engineering, or related technical field experience
18. Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
19. Proven experience in API development on cloud based infrastructures
20. Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures
21. Experience in communicating with technical and business audiences and creating technical documentation
22. Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
23. Experience assessing, analyzing, and resolving operational issues using data
24. Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
**Preferred Qualifications:**
Preferred Qualifications:
25. Experience with large scale enterprise system development
26. Optional - Experience in the payment processing and/or banking industry. Technical understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)
27. Experience working across a global team, solving problems, and designing business operations from scratch
28. Optional - Understanding of Messaging Operations and related technologies (IP Stack, VPN, SMPP, SS7), Value Added Services Platforms (SMS Firewall) and Telco Infrastructure (PGW, GGSN, etc.)
29. Proficiency in PHP/Hack and JavaScript/React
30. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
31. Optional - Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc
**Industry:** Internet

Contract Support Coordinator
Job ID

Posted
27-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Dublin - Dublin - Ireland
Provide a comprehensive financial and administrative service.
**Responsibilities**
+ Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
+ Positively respond to both our internal and external customers through effective communication and personal accessibility.
Understand procedures and processes and operate them to the required standard. Examples of these are:
Ensuring compliance to policies and procedures
+ Ensuring that sales invoices are raised in a correct and timely manner.
+ Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
+ Raising purchase orders in line with company requirements.
+ Assisting the Contract/Account Manager in the management of WOM and debt.
+ Understanding the contract, including scope and terms & conditions.
+ Assisting the Contract/Account Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
+ Management of helpdesk and asset management systems (e.g. Service Insight/elogbooks etc)
+ Management and Planning of Subcontractor and CBRE technicians to allow agreed access to BOI sites.
+ Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
+ Assist with monthly Client reporting
+ Working with the contract/Account/Finance manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
+ Achieve results within quality and time restraints.
+ Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
+ Actively participate in a diverse and effective team.
+ Convey messages and ideas clearly and openly. Involve people and influence decisions.
**Person Specification**
+ A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
+ Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.
+ Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access
**Experience**
+ 3 years' experience in a similar role.
+ Previous experience of a customer-facing role using operating systems such as Coupa/MyFinance software.
+ Some financial / accounting experience would be an advantage.
**Aptitudes**
+ Must demonstrate a strong sense of customer focus.
+ Excellent verbal, and good basic standard of written, communication skills.
+ Self-motivated and systematic.
+ Results/ task orientated, attention to detail and accuracy.
+ Excellent time management and organisational skills.
+ Commitment to continuous improvement.
+ Ability to work as part of a team, as well as independently.
**Character**
+ Committed to customer service delivery.
+ Reliable and committed.
+ Confidential and discrete approach.
+ Calm manner, able to work under pressure and with changing demands and priorities.
+ Smart appearance.
+ Be flexible to work outside core office hours from time to time.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Lead Contract Support
Job ID

Posted
20-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Dublin - Dublin - Ireland
Hi, we're CBRE Global Workplace Solutions! We believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment. Because when people feel inspired, great things happen. We're one team at the heart of the workplace providing Facility Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.
As Lead Contract support, you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You'll be an ambassador of a one team approach leading the regional operations team, representing CBRE and our Client's brand
You are accountable for all CBRE contractual responsibilities within the region, including but not limited to team leadership, management of supply partners, ensuring process & legislative compliance and demonstrating financial control by operating within the client approved budget.
Your team owns the relationship with the in-country CBRE Facilities Management representatives and their Regional leaders. You meet with your team every month to review operational performance. Our performance measures are detailed within our contract via service level agreements and key performance indicators but you know and display that this is not the full story of performance. Although you lead a data driven approach this is supplemented with a close understanding of our client's and our team's needs. You know our customers, their buildings and our people intimately.
+ You oversee the Regional Support Coordinators, who with the Operations Lead collaborate on dynamic business plans and strategies which deliver and anticipate the strategic goals of the Client.
+ You are responsible for setting and monitoring the workload across the Support Coordinators.
+ Our client wants a consistent, high value experience so you work creatively and actively with the whole Account Leadership Team and CBRE locally to create and deploy unique but uniform working practices that meet & exceed that challenge.
+ You are a key part of the Client's & CBRE's Account team. You support & cultivate a collaborative, friendly, safe and fun work environment because you know that great teams, working safely and harmoniously foster innovation and productivity.
Core Responsibilities:
+ Quality, Health, Safety and Environment
+ It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
+ To support this you'll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
+ Your role is crucial to ensure the operations run smoothly you will coordinate regional efforts with the account Standards & Compliance Lead
+ CBRE has deployed well developed and thorough QHSE Log books. It is your teams job to validate that these are compliant (pre-audit), drive the application of changes and to ensure that they are maintained
+ As with all of our team you are required to report all accidents, occupational illnesses and emergencies. In this role you will also ensure that the team knows how to follow that process and will validate that the subsequent actions have been taken to close out the incidents including sharing any lessons learned
+ You will ensure that monthly audits are being undertaken to ensure subcontractor files are statutorily compliant with QHSE requirements and reporting any challenges through to the Technical and Soft Services Managers
+ You will drive all QHSE audit actions to closure before the deadline
+ We have an internal audit structure. It is your role to ensure that all audit actions raised on any site are implemented for all appropriate sites in the portfolio
+ You will actively engage with CBRE communications and announcements
Operations
+ This is a central role so you'll need to create and actively maintain constructive and positive professional relationships with clients, colleagues and supply partners
+ You will manage the contract's change request process dealing with all requests approvals and onward communication to stakeholders
+ You will assist in the monitoring of our contract performance, reviewing, analysing and reporting on delivery against KPIs
+ Your team will own the maintenance of the Site / Regional delegated authority (DOA) matrix, the on call rota, the business continuity and disaster plan and the escalation maps
+ As a central coordinator you'll be an expert on Client and CBRE policies and procedures. You'll audit them and deliver training on them
+ You are the knowledge centre of the regional team
+ Your team are the administrators of the region's team tracker (for leave and absence) and you escalate trends to management as they are identified
+ Your team are the coordinators of new employee onboarding & offboarding. You operate but don't deliver our central training and processes including NDAs, technology set up, etc.
+ You support the preparation and delivery of monthly and quarterly Contract and Business Unit Reviews
+ You oversee your team's preparation of the Site Monthly Operational Reports, which provide local narrative that identifies trends and potential opportunities for improvement initiatives, including on our KPI's & SLA's
+ You'll be asked to produce regional level ad-hoc reporting as requested by our Client or our Management Team
+ You'll ensure the regional submission for the EMEA monthly KPIs are completed on time
+ you'll participate in and structure audits of Client and CBRE policies and procedures to ensure compliance
People
+ You'll lead the team of Regional & Site Support Coordinators in Dublin
+ You'll help to sustain and enhance our team culture of recognition
+ You'll mentor and coach team members to further develop competencies
+ You'll be actively engaged in CBRE's Performance Management cycle and will create your own self development plan
+ Once that is agreed with your line manager you will actively engage in your development plan
+ You'll support effective resource planning through measuring labour utilisation
+ To support you, you'll be following all the CBRE People procedures
+ Assist with recruitment of team members
Supplier Management
+ You will ensure that in each country your team is in collaboration with the operational team, they are the key point of contact for our suppliers and partner organisations.
+ This includes obtaining supplier quotes and uploading them onto the internal system for client approval
+ You'll support the Supplier Performance Management process - ensuring your team are organising and attending meetings as required and following up on actions with suppliers
+ Your team will issue and administer our supply partner contracts
+ Your team will administer the Regional work in progress tracker and manages the supply partners to ensure their invoices are provided accurately and on time
+ Supports the Account EMEA Sourcing Lead with the vendor plan to deliver effective procurement of third party services and contract requirements
+ Your team are responsible for the setup of new suppliers and their compliance surveys in the CBRE supplier platform (where available)
Finance
+ Helping the team to manage and process finances is a central aspect of the Support Coordinator function. Your team will manage the production of billing applications, calculating margins and raising invoices (process and requirement varies country to country).
+ We produce a lot of financial data. In this job you will be managing the team's submission and consolidation of some crucial management reports (such as P&L, WiP, Unbilled Revenue, Debt, OPO, PO & Invoice Pool).
+ You are the expert, you will see areas of concern and highlight them to the Facilities Manager and will help them resolve issues.
+ Your team will be vital in helping the Facilities Managers to manage and where needed chase down debt and overdue invoices.
+ You'll manage the Contract Support Team, to control the invoice pool or equivalent
+ Your team are the champions! In fact they are a champion of many things! Specifically, they are the site team's champion for the Country financial system (e.g. Dynamics AX, myBuy, etc)
Project and Programs
+ All our programs have measures that help us to show the benefit of the transformations we are making. It'll be your job to coordinate with the sites benefits for all our Global Programme & Transformative activities, attending Global calls to ensure EMEA is represented and aligned
+ You will help us to identify & drive for savings opportunities. Our client is always looking for us to spend their money as though it is our own and that we are clearly showing them the value of working with CBRE
+ You are restless in your search for efficiency. Sitting at the centre of the business gives you a unique view of the systems, processes and ways of working. You always want to make them slicker, quicker and better for us and for the client
+ You will help us to hunt for special people to be champions for new and existing programs.
+ You'll be participating in Senior Management Team meetings and account wide calls to share business updates and best practice across all of EMEA
+ From these meetings you'll take initiatives and help roll them out across the business consistently
Contract Documents
+ You'll be the guru of our site contract documentation (Like the site lists and their related scope matrixes). That will help us to ensure compliance to the contract management change process
+ You are the Champion of our overall Master Services Agreement (MSA)
+ Undertake all other duties & tasks as reasonably requested by your line manager
About you
+ Fluency in written and spoken English language
+ Possess a high level of IT literacy
+ Strong interpersonal, written and verbal communication skills
+ Supports team members with decisions on routine matters encouraging innovative solutions, instils team ownership and pride
+ Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations.
+ Good People Management skills, prioritises team workload, whilst encouraging team development
+ Requires advanced analytical and quantitative skills.
Knowledge
+ A strong understanding of good health & safety practices and promotes a strong Health & Safety culture
+ Excellent understanding of FM, M&E services and Projects in occupied environments
+ Commercially aware with sound knowledge of finances, budget preparation and management
Experience
+ Experience promoting high quality Customer Service and customised service throughout teams. Builds trusted client relationship based on anticipating and understanding of strategic needs
+ Experience of managing contracts, operating to processes and procedures, with supervision of contractors
+ Experience of managing contracts, operating to processes and procedures, with supervision of contractors
+ OPEX/CAPEX and financial experience in real estate business
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Lead Contract Support
Job ID

Posted
18-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Dublin - Dublin - Ireland
**Lead Contract Support**
A customer and team facing role to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Provide a comprehensive and flexible administration service to the Contact Manager/AGM. This role is based on the Platform team and would involve managing several contracts and varying client accounts.
This role is a 12-month Fixed Term Contract.
**What You'll Do**
+ Contract Support Subject Matter Expert. Familiar with daily operations and the specific scope of contracts e.g. which services are covered and which are chargeable, contract renewal dates etc.
+ Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial
+ Facilitate trainings across UK and Ireland Enterprise Contract Support teams
+ Day 1 Transition Assistance for new contracts. This includes training new contract support and Day 1 MA PO set up. Be the point of contact for FM, EW, PJM work streams before finance teams onboard.
+ RCT Subject Matter Expert
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations - this includes Project Tiger enhancement and Testing. Providing support for existing enhancements and propose changes to improve ways of working for contract support responsibilities. A full Champions Channel is in place to facilitate any upcoming GPS improvements.
+ Regularly review and process supplier invoices.
+ Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
+ Create accurate Extra Work, Projects & Maintenance POs in a timely manner
+ Assist with month end financial reporting and ensure deadlines are met.
**What You'll Need**
+ Clear understanding of Coupa, PeopleSoft, Power BI and other tools.
+ Understanding of RCT process for Ireland transactions
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers
+ Keen to share knowledge/ train others
**Why CBRE**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at Values in Hiring**
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Summary:**
We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.
**Required Skills:**
Business Support Engineer Responsibilities:
1. Work with Meta's Business Partners & Clients to help them deploy Meta Products at scale
2. Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
3. Manage technical relationships with Meta partners, providing technical support and handling service outages
4. Become an expert in one of our business products and how best to deploy them and troubleshoot them
5. Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
6. troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta's internal technical teams to resolve those issues
7. Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
8. Communicate partner needs to the Meta product teams to improve people's experience with our products
9. Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta's infrastructure, presenting cross-functional and global context
10. Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
11. Proactively analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
12. Use your problem-solving skills to resolve business problems
13. Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
14. Independently work through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
15. Effectively manages key relationships with multiple Cross Functional partners, demonstrating leadership by facilitating communication of the team and nurture cross functional partnerships
16. Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
17. Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
18. Make informed decisions and recommendations based on the reprioritization of competing needs
19. Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
**Minimum Qualifications:**
Minimum Qualifications:
20. Bachelor's degree in Computer Science, Engineering, or related technical field experience
21. 4+ years of experience as a Support Engineer, Service Engineer or similar
22. Experience in API development on cloud based infrastructures
23. Experience with coding languages such as PHP/Hack and JavaScript/React
24. Experience with the full web stack, SOAP, and REST API technologies and architectures
25. Experience in communicating with technical and business audiences and develop technical documentation
26. Experience assessing, analyzing, and resolving operational issues using data
27. Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
28. Experience working across a global multilingual team, solving problems, and designing business operations from scratch
**Preferred Qualifications:**
Preferred Qualifications:
29. Experience in the payment processing and/or banking industry. Technical understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)
30. Experience with large scale enterprise system development
31. Proficiency in PHP/Hack and JavaScript/React
32. Experience working across a global team, solving problems, and designing business operations from scratch
33. Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc
**Industry:** Internet