26 IT Trainee jobs in Ireland
Help Desk Representative

Posted 1 day ago
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Job Description
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
Senior Network Engineer

Posted 6 days ago
Job Viewed
Job Description
The **Senior Network Engineer** will be part of a Global team working on key Technology Infrastructure projects aligned with Global Business strategy, within agreed parameters of time. As part of the Global Network team, you will be the technical lead for Core Networks, including Datacentre networking, DDI technologies, Cloud connectivity and Branch locations including HQ and rental locations. You will be responsible for Network architecture, design and implementation. This will include creating or updating design drawings, high-level designs, low-level designs and device configurations. Aligned with Enterprise Architecture standards and working with the Principal Network Architect, you will be working with existing and new Network technologies which add value to the Global Business and Global Technology strategy. You will ensure that service levels are maintained and continually improved, and problems with day-to-day delivery of services are minimized.
**What You'll Do:**
+ Responsible for developing the overall Network architecture and integration across core Network systems such as Cisco, Fortinet, AWS, InfoBlox, R53 to meet requirements of Technology and Business stakeholders. Consolidate and integrate the various Network systems in use into a cohesive strategy.
+ Responsible technical lead on Network technologies - Working closely with other Technology teams including Project Management Office for completion of regional and global projects; ensuring Network requirements are represented in infrastructure projects; Ensure Network meets standard configuration, performance and availability requirements, including matching to the Enterprise and Strategic architectures; working as part of the Global Technology team to deliver the appropriate system architecture and infrastructure solutions to meet agreed business requirements; working within schedules, time estimates, and project plans for all deliverables; tracking own involvement for project milestones, identify problem areas before they impact the project.
+ Responsible for Operational support and maintenance of the Hertz Network infrastructure including performing L3/4 troubleshooting as required; Working closely with Hertz NOC for global support concerns; contributing to RCA analysis for major incidents; Ensuring proper maintenance coverage for all network systems. Provide guidance and operational support documentation to NOC and L1/L2 teams
+ Responsible for ensuring the Network infrastructure is built securely. Ensure mechanisms in place to identify and remediate vulnerabilities.
+ Take a DevOps-first approach to Network configuration. Identify automation opportunities and put plans in place to implement them.
+ Responsible for evaluating Network performance and capacity to ensure that the business needs are met. Maintain relationships with all relevant vendors. Ensure compliance with all technology and application standards, including all relevant regulatory corporate compliance (PCI, SOX, HIPPA, GLBA, etc.); maintaining a service management attitude, promoting best practice throughout the technology team; ensuring Service Level Commitments are met and improvement opportunities are highlighted.
+ Responsible for providing regular communication of progress as required to management and stakeholders; ensure self-development plans are followed and training attended, when scheduled; coach new members of staff to ensure IT/ business expectations are met on a consistent basis; promoting existing and emerging technologies, to provide input on guidelines and roadmaps for future IT infrastructure developments.
+ Provide guidance and mentorship to more junior team members as appropriate.
**What We're Looking For:**
**_Education:_**
+ Bachelor's Degree in computer science, Information Systems or related field
**_Experience & Skills_**
+ Minimum 8-10 years of experience in Network architecture and operations.
+ In-depth knowledge and experience in Networks, Routing and Firewalls, both on-premise and cloud hosted.
+ Working knowledge of cloud networking, particularly AWS cloud
+ Experience with routing/switching technologies (datacenters, wireless, wired, voice, video, convergence, security, remote access, load balancers, content filtering)
+ Experience of DNS as it pertains to enterprise networking and public domains
+ Experience of IPAM tools and processes
+ Experience of cloud-hosted Network and UC technologies
+ Experience in working on a diverse portfolio of projects.
+ Experience of working according to ITIL processes, e.g. Incident Management, Change Management.
+ Knowledge of scripting and DevOps tools as they pertain to Network configuration.
+ Knowledge / experience of third-party supplier / vendor management (network products, telecommunication services, cloud technologies and professional services).
+ Knowledge and experience of quality management principles and processes.
+ Knowledge in deploying, operating, and maintaining various network DDI tools and systems including InfoBlox, Route 53, Active Directory, BIND etc,
+ Experience in managing network management tools such as SolarWinds, Grafana
+ Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation.
+ Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service.
+ Professional demeanour and strong work ethic.
+ Must be a Team Player.
+ Must be able to interface with all levels of management and teams within the Global IT COE.
+ Professional customer service focused attitude.
+ Ability to identify problems, make decisions, create solutions and take actions.
+ Highly self-motivated and directed with an attention to detail and strong customer service focus.
+ Ability to work under pressure, managing multiple priorities to strict deadlines within a highly demanding technical environment.
+ Excellent Organisational skills
**Hertz is an equal opportunity employer, all applicants must have the legal right to work in Ireland (Valid EU Passport / Relevant Visa).**
**What You'll Get:**
+ Corporate Discount for you, friends and family on standard Hertz Rental in Corporate countries.
+ Hybrid/flexible working arrangements
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Tuition support plus access to compressive online learning platform
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family
+ Onsite Occupational Health support
+ Discounted Microsoft at Home plan
+ Christmas savings scheme
+ Free parking
Senior Network Engineer

Posted 6 days ago
Job Viewed
Job Description
The **Senior Network Engineer** will be part of a Global team working on key Technology Infrastructure projects aligned with Global Business strategy, within agreed parameters of time. As part of the Global Network team, you will be the technical lead for Core Networks, including Datacentre networking, DDI technologies, Cloud connectivity and Branch locations including HQ and rental locations. You will be responsible for Network architecture, design and implementation. This will include creating or updating design drawings, high-level designs, low-level designs and device configurations. Aligned with Enterprise Architecture standards and working with the Principal Network Architect, you will be working with existing and new Network technologies which add value to the Global Business and Global Technology strategy. You will ensure that service levels are maintained and continually improved, and problems with day-to-day delivery of services are minimized.
**What You'll Do:**
+ Responsible for developing the overall Network architecture and integration across core Network systems such as Cisco, Fortinet, AWS, InfoBlox, R53 to meet requirements of Technology and Business stakeholders. Consolidate and integrate the various Network systems in use into a cohesive strategy.
+ Responsible technical lead on Network technologies - Working closely with other Technology teams including Project Management Office for completion of regional and global projects; ensuring Network requirements are represented in infrastructure projects; Ensure Network meets standard configuration, performance and availability requirements, including matching to the Enterprise and Strategic architectures; working as part of the Global Technology team to deliver the appropriate system architecture and infrastructure solutions to meet agreed business requirements; working within schedules, time estimates, and project plans for all deliverables; tracking own involvement for project milestones, identify problem areas before they impact the project.
+ Responsible for Operational support and maintenance of the Hertz Network infrastructure including performing L3/4 troubleshooting as required; Working closely with Hertz NOC for global support concerns; contributing to RCA analysis for major incidents; Ensuring proper maintenance coverage for all network systems. Provide guidance and operational support documentation to NOC and L1/L2 teams
+ Responsible for ensuring the Network infrastructure is built securely. Ensure mechanisms in place to identify and remediate vulnerabilities.
+ Take a DevOps-first approach to Network configuration. Identify automation opportunities and put plans in place to implement them.
+ Responsible for evaluating Network performance and capacity to ensure that the business needs are met. Maintain relationships with all relevant vendors. Ensure compliance with all technology and application standards, including all relevant regulatory corporate compliance (PCI, SOX, HIPPA, GLBA, etc.); maintaining a service management attitude, promoting best practice throughout the technology team; ensuring Service Level Commitments are met and improvement opportunities are highlighted.
+ Responsible for providing regular communication of progress as required to management and stakeholders; ensure self-development plans are followed and training attended, when scheduled; coach new members of staff to ensure IT/ business expectations are met on a consistent basis; promoting existing and emerging technologies, to provide input on guidelines and roadmaps for future IT infrastructure developments.
+ Provide guidance and mentorship to more junior team members as appropriate.
**What We're Looking For:**
**_Education:_**
+ Bachelor's Degree in computer science, Information Systems or related field
**_Experience & Skills_**
+ Minimum 8-10 years of experience in Network architecture and operations.
+ In-depth knowledge and experience in Networks, Routing and Firewalls, both on-premise and cloud hosted.
+ Working knowledge of cloud networking, particularly AWS cloud
+ Experience with routing/switching technologies (datacenters, wireless, wired, voice, video, convergence, security, remote access, load balancers, content filtering)
+ Experience of DNS as it pertains to enterprise networking and public domains
+ Experience of IPAM tools and processes
+ Experience of cloud-hosted Network and UC technologies
+ Experience in working on a diverse portfolio of projects.
+ Experience of working according to ITIL processes, e.g. Incident Management, Change Management.
+ Knowledge of scripting and DevOps tools as they pertain to Network configuration.
+ Knowledge / experience of third-party supplier / vendor management (network products, telecommunication services, cloud technologies and professional services).
+ Knowledge and experience of quality management principles and processes.
+ Knowledge in deploying, operating, and maintaining various network DDI tools and systems including InfoBlox, Route 53, Active Directory, BIND etc,
+ Experience in managing network management tools such as SolarWinds, Grafana
+ Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation.
+ Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service.
+ Professional demeanour and strong work ethic.
+ Must be a Team Player.
+ Must be able to interface with all levels of management and teams within the Global IT COE.
+ Professional customer service focused attitude.
+ Ability to identify problems, make decisions, create solutions and take actions.
+ Highly self-motivated and directed with an attention to detail and strong customer service focus.
+ Ability to work under pressure, managing multiple priorities to strict deadlines within a highly demanding technical environment.
+ Excellent Organisational skills
**Hertz is an equal opportunity employer, all applicants must have the legal right to work in Ireland (Valid EU Passport / Relevant Visa).**
**What You'll Get:**
+ Corporate Discount for you, friends and family on standard Hertz Rental in Corporate countries.
+ Hybrid/flexible working arrangements
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Tuition support plus access to compressive online learning platform
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family
+ Onsite Occupational Health support
+ Discounted Microsoft at Home plan
+ Christmas savings scheme
+ Free parking
Senior Network Engineer
Posted 2 days ago
Job Viewed
Job Description
Senior Network Engineer
Posted 2 days ago
Job Viewed
Job Description
Network Engineer, CCNP +
Posted 11 days ago
Job Viewed
Job Description
Network Engineer, Deployment & Support

Posted 1 day ago
Job Viewed
Job Description
Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. This position is full-time and will be based in our Clonee datacenter.Our datacenter footprint is constantly growing to adapt to the vast amount of new services we provide to people. This results in a dramatic scaling challenge that our engineers face on a daily basis. Not only do we need to build and evolve the physical infrastructure that connects myriads of servers together, but also ensure that the network is running smoothly and meets strict performance goals. With the introduction of our own switching software (FBOSS) and our open networking hardware projects (Wedge, Wedge100 and Backpack) we have entered into a new era of unprecedented opportunities to re-think traditional networking and iterate quickly in an area that was previously very closed to innovation.
**Required Skills:**
Network Engineer, Deployment & Support Responsibilities:
1. Deployment, configuration, and management of all network infrastructure on our datacenter campus
2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network
3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks
4. Create deployment packages and maintain as-built documentation and asset database for installed network gear
5. Establish and implement global best practices and contribute to the design of new scalable network solutions
6. Support the development, testing and integration of new hardware and software platforms into the network
7. Participate in an on-call rotation to support the regional network infrastructure 24x7
**Minimum Qualifications:**
Minimum Qualifications:
8. 6+ years of related work experience responsible for designing, deploying and operating large-scale networks
9. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP)
10. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
11. Experience working in a multi-vendor environment with hands-on experience with networking hardware
12. Working knowledge of physical infrastructure design including structured cabling and fiberoptic cabling
13. Proven ability to manage multiple projects simultaneously and deliver against mission critical deadlines
14. Proven ability to work in fast-paced global team environments and solve problems with limited supervision. - Ability to lift/move 30-40 pounds on a daily basis
15. 10% of travel, up to 30% based on projects
**Preferred Qualifications:**
Preferred Qualifications:
16. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies
17. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
18. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices
19. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl)
20. Technical leadership capabilities and people management experience
**Industry:** Internet
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Senior Network Engineer, Edge Platforms
Posted 1 day ago
Job Viewed
Job Description
+ Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
+ 6 years of experience with network routing protocols, design and troubleshooting, with network equipment providers.
+ Experience in one or more programming languages such as C++, Go, or Python.
+ Experience with network equipment providers.
+ Experience with routers and switches and in network routing protocol design and troubleshooting L2, VLANs, VRRP, RSTP, BGP, OSPF, IS-IS.
**Preferred qualifications:**
+ 7 years of experience with a service provider or hyperscale network in engineering or design roles.
+ Experience developing and automating networking products, technologies, software and protocols.
+ Experience with ACLs, stateful firewalls and NAT.
+ Experience in designing, analyzing, and troubleshooting distributed systems.
+ Ability to coordinate with various teams to understand partner teams requirements and deliver designs based on those.
+ Excellent problem-solving and communication skills.
Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
Google's network provides services to millions of Internet users around the world. Our metros are on the edge of our network where Google connects to its users. The Network Team is responsible for operating that network reliably and at scale. Our team owns the full life cycle of all space, power, and network assets in all of Google's data centers and metro points of presence globally. From the foundation, we are involved from site acquisition to construction and are accountable for what space and power is delivered. We're involved in every facet of network delivery from architecture and design to installation, configuration, activation, and commissioning.
**Responsibilities:**
+ Drive the analysis of measurements, or data and capacity forecast models for making networks more scalable, efficient, and deliver predictable user experience.
+ Evaluate the current inefficiencies, complexities, and flaws in network systems, and propose designs, software, and processes to improve them.
+ Develop software that improves the performance, safety, transparency, and manageability of network systems.
+ Participate in rotating schedules with other team members, including weekends.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Sr. Associate Information Systems - Network Engineer
Posted 11 days ago
Job Viewed
Job Description
The ideal candidate will have demonstrated expertise in Network Infrastructure Operations and a commitment to technical excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational stability. The ideal candidate will have strong hands-on experience with core networking technologies (LAN/WAN/Data Center/Load balancers), Cisco routing and switching equipment, F5 load balancing solutions, and Infoblox DNS/DHCP platforms. This role demands attention to detail, problem-solving capabilities, and the ability to deliver high-quality results in a matrixed organizational structure. Please note, this is an onsite role based in Hyderabad.
**Roles & Responsibilities:**
+ Design, implement, and maintain network infrastructure systems
+ Configure and administer Cisco routing and switching equipment
+ Manage F5 load balancers to ensure application availability and performance
+ Administer Infoblox DNS, DHCP, and IP address management systems
+ Troubleshoot complex network issues and implement appropriate solutions
+ Perform regular network maintenance and planned upgrades
+ Monitor network performance and conduct capacity planning
+ Document network architecture, configurations, and procedures
+ Implement network security measures and best practices
+ Collaborate with cross-functional teams on infrastructure projects
+ Provide technical guidance and mentorship to junior team members
**Basic Qualifications and Experience:**
+ Master's degree with 2+ years of experience in Network Operations, OR
+ Bachelor's degree with 3+ years of experience in Network Operations, OR
+ Diploma with 5+ years of experience in Network Operations, OR
**Functional Skills:**
**Must-Have Skills:**
+ Previous, or current, CCNP certification (required)
+ Proven experience with Cisco routing and switching technologies (required)
+ Hands-on experience configuring and maintaining F5 load balancers (required)
+ Proficiency with Infoblox DNS, DHCP, and IPAM solutions (required)
+ Strong understanding of network protocols (TCP/IP, OSPF, BGP, etc.)
+ Experience with network security concepts and implementation
**Good-to-Have Skills:**
+ CCIE certification
+ Experience with SD-WAN solutions
+ Knowledge of automation tools and scripting (Python, Ansible, etc.)
+ Familiarity with cloud networking (AWS, Azure, GCP)
+ Experience with network monitoring tools
+ Knowledge of ITIL practices
+ Experience with DevOps, S/W development and scripting
+ Experience with Software-Defined Networking (SD-WAN)
+ Familiarity with network orchestration platforms
+ Good knowledge of industry tools
**Professional Certifications:**
+ CCNP certification (previous or current) (mandatory)
+ CCIE certification (preferred)
+ F5 Certified Administrator (preferred)
+ Infoblox certification (preferred)
**Soft Skills:**
+ Excellent troubleshooting and analytical abilities
+ Strong communication skills, both written and verbal
+ Ability to work in a fast-paced environment
+ Strong organizational and time management skills
+ Problem-solving and critical thinking capabilities
+ Team collaboration and knowledge sharing
+ Adaptability to changing priorities and technologies
**Shift Information:** This position is an onsite role and may require working during later hours to align with business hours. Candidates must be willing and able to work outside of standard hours as required to meet business needs.
Systems Administrator
Posted 2 days ago
Job Viewed