144 l1 Support jobs in Ireland

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.

This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.

Key Responsibilities:

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and operating system issues (Windows 10/11).
• Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Log, track, and resolve support tickets in our PSA system.
• Document fixes and procedures in our documentation system (IT Glue).
• Assist with user setups, PC/Laptop installations, and general IT administration.
• Deliver excellent customer service and clear communication to clients daily.

Skills & Experience:

• Essential
  :
• Strong knowledge of Microsoft 365.
• Hardware, software, and OS troubleshooting skills.
• Excellent communication and customer service focus.
• Fluent in written and spoken English.
• Desirable
  :
• Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
• Experience with documentation systems (e.g. IT Glue).
• Previous MSP/helpdesk experience.
• Enthusiasm and willingness to learn and grow in the role are just as important as experience.

What We Offer:

• Full-time, permanent role based in Kilkenny.
• A varied client base and exposure to a wide range of technologies.
• Ongoing training and career development within a supportive team.
• Opportunity to progress within a dynamic MSP environment.

Job Description:

Our client, an SME based in South Dublin, is seeking a Helpdesk Supervisor to lead a small team of support engineers, ensuring the effective handling of IT incidents and service requests in a fast-paced environment.

Job Responsibilities

• Supervise a team of 2–3 Helpdesk Engineers, providing guidance and escalation support.
• Oversee the daily operations of the IT helpdesk, ensuring tickets are responded to and resolved within agreed timeframes.
• Manage ticketing system workflows, ensuring all incidents and requests are tracked accurately.
• Act as a key escalation point for technical issues and complex support cases.
• Ensure adherence to incident response protocols and service delivery standards.
• Monitor team performance and support professional development.
• Contribute to improving helpdesk processes and documentation.
• Collaborate with wider IT teams to ensure seamless service delivery.

Experience Required

• Minimum 4 years of IT support experience with at least 1 year in a supervisory or lead role.
• Strong experience in managing helpdesk ticketing systems and incident response.
• Proven ability to lead and develop small teams in a support environment.
• Excellent problem-solving and communication skills.

Desirable Skills

• Familiarity with ITIL or similar service management frameworks.
• Hands-on experience with remote desktop tools and Active Directory.
• Exposure to on-prem and cloud-based IT environments.
• Experience with metrics tracking and reporting for helpdesk operations.

Educational Requirements

• Third-level degree in Information Technology, Computer Science, or a related discipline.

Working Hours & Benefits

• Monday to Friday schedule with standard business hours.
• Hybrid working options available.
• Competitive salary and benefits package.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€32K -€37K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to

MTech Mobility Help Desk Support provides call center support for our customer's mobile devices and associated applications. As part of our Help Desk Support team you will have the opportunity to diagnose and triage customer issues within the travel, hospitality, health and transportation industries utilizing state of the art remote control tools and applications. Along with those responsibilities you will also be required to maintain an efficient and productive work area that will allow you to preform your duties in a professional and effective manner. In house training will be provided to suitable candidates .

This position is home based, within Ireland, as it is a weekend shift.

Shift:

10am to 10pm Saturday and Sunday.

Main Responsibilities

· Remote diagnostics, troubleshooting, analysis and resolution of support issues.

· Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat).

· Works effectively with other management and customers to quickly address problems as they arise.

· Maintains a high degree of technical knowledge relating to supported products.

· Properly log all information into the problem management system.

· Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

· Contribute authoring, reviews, and updates of Knowledge Management repositories.

· Contribute to ongoing Quality Improvement initiatives.

· Represents the company in a professional and business like manner and communicate effectively with customers and other team members.

· Performs other related tasks, as assigned.

· Inform management of recurring problems, trends as identified

· Stay current with system information, changes and updates

Key Competencies

· Help Desk or Call Center experience and troubleshooting.

· Ability to work in a collaborative work environment.

· Willingness to contribute and support a Knowledge sharing culture.

· Positive Attitude and Customer Focus.

· Excellent Communication Skills (Verbal, Written, Interpersonal, Proactive listening).

· Balance multiple & shifting priorities

· Innovative thinking and problem solving

· Effective time management

Requirements:

- All applicants must have the legal right to work in Ireland. Non-EU/EEA Nationals must possess a valid employment permit and the appropriate immigration stamp to be eligible for this position.

Desirable but not required:

• Languages: German, Italian, French, Spanish, Portuguese.

Job Types: Part-time, Permanent

Pay: From €14.00 per hour

Benefits:

• Flexitime
• Work from home

Work Location: Remote

About Your New Employer

A leading global provider of integrated facilities management and workplace services, supporting clients across industries with end-to-end real estate solutions. The organization delivers engineering, maintenance, project management, space planning, and workplace optimization services for complex portfolios worldwide.

About Your New Job

As a Help Desk Coordinator on the maintenance team, you'll be at the heart of the maintenance service delivery team.

• Act as a point of contact for field engineers, supporting their work and general operations of the department.
• Order parts and ensure they're ready for engineer attendance.
• Handle incoming calls from clients and process service requests.
• Prepare weekly work plans and aim to schedule four weeks in advance.
• Manage logistics around spares, equipment, and subcontracted works.
• Support invoice processes and help close jobs in our system.
• Maintain accurate service records and assist with quality assurance processes.
• Always provide prompt, polite, and professional support to internal and external customers.

What Skills You Need

• A good general level of education.
• Previous experience in administration, planning, or data entry.
• Excellent IT skills (Word, Excel, scheduling/database systems).
• Clear verbal and written communication skills.
• A calm and professional telephone manner.
• Confidence working independently and as part of a team.
• Strong attention to detail and time management.
• Knowledge of commercial/industrial facilities systems in a service department would be a strong advantage

What's on Offer

• Competitive Salary.
• Healthcare & pension
• Learning & Progression Opportunities.
• Opportunity to work for a leading Global Facilities Company.

What's Next

Apply now by clicking the "Apply Now" button or contact Josh Grant on

Are you ready to innovate, grow, and collaborate?

Welcome to the heart of the Digital Renaissance.

We are Relatech, an Italian tech company founded in 2001, now operating across 14 locations in Italy and abroad. We are the beating heart of an ecosystem that delivers both technological and human value to businesses.

With 800+ professionals and advanced expertise in Cloud , Cybersecurity , AI , AR/VR , IoT , and Blockchain , we build end-to-end solutions that create real-world impact.

At the core of our vision is the individual. We democratize technology to enhance accessibility and build a more inclusive and sustainable future.

Help Desk Specialist:

What You'll Do

A leading player in the banking sector operating in Luxembourg is seeking a motivated and reliable Junior Help Desk Specialist to support its Facility Management Department. The role involves working in a structured and security-focused environment where IT operations and identity management are critical.

The selected candidate will join the IT Help Desk team and provide first-level support for internal users. The role includes incident and request management via ticketing tools, IT asset and system support, and assistance in security patching and identity governance activities.

Manage support requests and incidents via ServiceNow (SNOW)

Monitor and analyze system vulnerabilities using Nessus (Tenable)

Support patch management activities with PatchMyPC and Windows Update

Assist in software deployment and troubleshooting through SCCM

Administer and maintain Active Directory (AD) and entra ID

Collaborate in identity governance activities using SailPoint

Provide technical support for hardware and software issues at Level 1

Escalate complex issues to Level 2 support teams as needed

Draft and update technical documentation and operational reports

Technical Skills

At least 1 year and up to 5 years of previous experience in Help Desk or Service Desk roles

Experience in Help Desk or IT Support roles

Familiarity withticketing systems like ServiceNow

Understanding of vulnerability scanning tools (Nessus)

Knowledge of patching tools (PatchMyPC, Windows Update)

Exposure toSCCM, Active Directory, entra ID

Awareness ofidentity governance concepts and tools (e.g., SailPoint)

Solid understanding of Windows OS environments

French: Fluent or native (required); English and Italian are a nice to have

Where I will be: Luxembourg

Soft Skills & Attitude

Strong troubleshooting and problem-solving abilities

Good communication and interpersonal skills

Detail-oriented and organized

Team player with willingness to learn

Ability to work in a structured, compliance-driven environment

What We Offer

A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

Discover more about us #BTO

Explore our world

This is a technical role within the Enterprise Services team reporting to the I.T. Service Desk Team Lead. You will work with our existing Service Desk function providing support on our IT Infrastructure to our internal users. You will be working alongside various partners to ensure core I.T. services are working according to SLA.

Experience

• 3rd level IT qualification or 2 years' experience in similar role
• Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting
• Experience supporting standard office applications (including Microsoft suite)
• Microsoft Azure/Identity and M365 administration
• Familiarity with Microsoft Server and Active Directory (end user /group management)
• Knowledge of file sharing (server or One Drive) and printing over network.
• Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS.
• Use of Microsoft Intune/Autopilot desirable
• Basic experience with PC hardware (replacing hard drives, memory upgrades)

Role Responsibilities

• Provide dedicated telephone, email, and desk-side support to all our users.
• Troubleshoot hardware, software, telephony, and network issues as they arise.
• Record, prioritise, assign, and manage all service requests and incidents according to SLA's.
• Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolution as soon as possible.
• Review daily health check and security reports, identify any problems and troubleshooting issues with partners.
• Maintain up to date documentation on all services.
• Regular participation in internal department meetings.

Competencies

• Strong interpersonal skills with ability to support and communicate with users at all levels.
• Self-starter who uses own initiative, and able to work effectively as a member of a team.
• Good written communication and verbal skills.
• Sound troubleshooting and analytical skills.