20 Lead Management jobs in Ireland

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead Product Management-Technical-1
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all
Overview
- Within Mastercard's Products & Engineering, the Cross-Border Services (previously Mastercard Send Cross-border) Product Platform team defines initiatives, elaborates features and manages the development and delivery of the capabilities supporting the Product team roadmap and ensures competitive differentiation and alignment with key Mastercard priorities.
- As a product owner and PM-T, this position works with cross-functional global stakeholders (Product Strategy, O&T/Technology teams, Service and Network Management) - both internal and external - to define the specifications of the cross-border products capabilities
- The Product Platform team is part of the PM-T guild.
Role
- Product Owner and PM-T role for Cross-Border Services assets across Mastercard, and its aquired platforms, and for their integration with FX/Treasury, Compliance, Settlement, Accounting and Billing systems.
- Ensure the integrity and consistency of the delivery of the Cross-Border Services vision across all assets: capabilities, support chain, rationalization and mutualization of assets, readiness for growth and re-usability by other programs.
- Work closely with Delivery managers, Product managers, Software engineers, User experience leads, and internal customers to define the details behind the business requirements, the specifications, the user experience, and the API strategy for the platforms building blocks.
- Flesh out the concepts and achieve clarity of thought about what will ultimately be built. Participate in the definition of the flows and interfaces for all channels (API, UI, Files) between all assets
- Joint solution design with the O&T/Technology teams in charge of developing each of the Cross-Border Services assets
- Ensure architecture reviews are performed across the board for alignment with MA standards and integrity + consistency of the XB Services vision. Decompose the functional and non-functional requirements into user stories, prioritize the backlog, define the acceptance criteria, accept the stories and features.
- Produce all the artifacts needed by our internal customers in the larger Product community.
- Encourage re-use of their building blocks, continuously innovate on behalf of internal and external customers.
- Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the platform products, including: business requirements, use cases, UX, back office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
- Ensure replication of knowledge, share workload on initiatives, ensure mutual back-up, help the team scale, learn and expand its scope.
- Execute User Acceptance Test and signoff on the feature delivery.
- Participate in the Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations
- Assist with new employees training
All About You
- Like to dive deep into the operational characteristics of the product
- Demonstrated ability to operate with complete independence and autonomy
- Experience defining and building cloud-native software products as a platform at scale
- Proven track record of data driven decision making and applying continuous improvement methodologies across your team
- Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions
- Experience in agile delivery methodologies (scrum, Kanban, etc.)
- Can communicate to peers with impact eloquence, and authenticity
- Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
- 8-12 years product development experience
- Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus
- Knowledge of authorization, clearing and/or settlement systems and processes
- Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
- Superior oral and written communication, problem solving, product documentation, and product development skills
- Customer focus and analytical skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Supervisor, Sample Management
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Supervisor, Sample Management to join our diverse and dynamic team. As a Supervisor, Sample Management at ICON, you will play a critical role in overseeing the management, processing, and distribution of biological samples within clinical trials. You will ensure compliance with quality standards and regulatory requirements, contributing to the successful execution of research protocols and the advancement of innovative therapies.
**What You Will Be Doing:**
+ Overseeing the day-to-day operations of the sample management laboratory, including sample receipt, processing, storage, and shipment.
+ Ensuring compliance with applicable regulations, quality standards, and internal policies related to sample management.
+ Collaborating with cross-functional teams to ensure timely and accurate sample processing in support of clinical trial activities.
+ Managing inventory control and tracking systems to maintain proper documentation and chain of custody for all samples.
+ Providing leadership and training to sample management staff, fostering a culture of continuous improvement and quality assurance.
**Your Profile:**
+ Bachelor's degree in a relevant scientific discipline, such as biology, chemistry, or a related field.
+ Experience in sample management, biobanking, or laboratory operations within a clinical research environment.
+ Strong knowledge of regulatory requirements and best practices related to sample handling and storage.
+ Excellent leadership, organizational, and communication skills, with the ability to manage multiple priorities effectively.
+ Detail-oriented with a strong commitment to maintaining high standards of quality and compliance.
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply

**RESPONSIBILITIES**
+ Serve as primary point of contact for customer on data management deliverables
+ Manage multiple large studies or program of studies (possibly global)
+ Provide leadership and senior support to DTLs on multiple large global programs of global studies
+ Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
+ Lead direct negotiations with customer, e.g., timelines, financial, process, resources
+ Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
+ Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
+ Serve as the escalation point for unresolved data issues
+ Ensure appropriate resources are assigned to meet project deliverables
+ Create and/or review and sign-off on all data management plan (DMP) documents
+ Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
+ Serve as Subject Matter Expert (SME)
+ Provide leadership and expertise in a specific CDM task or technology
+ Independently manage SOW/budget
+ Independently bring process improvements and solutions to the CDM team/CDM department
+ Lead a focus team or global or local best practice team
+ Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
+ Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
+ Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
+ Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
+ Knowledge of operating procedures and work instructions and the ability to apply them in practice
+ Knowledge of Good Clinical Practices and relevant regulatory guidelines
+ Excellent communication, interpersonal, customer service, and teamwork skills
+ Excellent organizational and problem-solving skills
+ Excellent project management skills
+ Ability to work independently
+ Comprehensive understanding of clinical drug development process
+ Ability to establish and maintain effective working relationships with co-workers, managers and customers
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
+ Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
+ Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

EHR Supply Chain Management Team Lead Location: Swift Square One Job type: Specified Purpose Overview of role: The Supply Chain Management Team (SCM) Lead will play a pivotal role in supporting the Cram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Business Stream Lead. This role ensures all supply chain-related workflows-including procurement, inventory, and materials management-are accurately designed, tested, and transitioned into the new EHR environment This role provides strategic and tactical leadership for the supply chain workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals. The individual will act as a subject matter expert (SME) in materials management and ERP-EHR integration to ensure a smooth, efficient, and sustainable transformation of supply chain functions. This is an ideal opportunity for a SCM expert who understands the intersections of SCM, clinical operations, finance and health IT systems. Primary Duties and Responsibilities: General Accountabilities You will have responsibility for delivering the Supply Chain Management workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your workstream's stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other clinical, business and technical workstream leads where required. For the workflows to be deployed, you will be responsible for the end-user experience, the supply chain modules, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Business Stream Lead. Team Leadership & Stakeholder Engagement: Serve as the primary liaison to the SCM service providers ensuring system design meets documentation and workflow needs. Leads SCM engagement sessions, adoption planning, and go-live readiness efforts. Recommend policy changes and process improvements related to SCM use of the system to drive efficiencies and improve outcomes. Coordinate a cross-functional SCM implementation team across SCM services during the transition. Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks. Act as a liaison between SCM services and the EHR implementation team. Support development of training materials and assist with education for SCM services and other relevant end-users. Provide hands-on support during go-live and stabilisation phases, ensuring continuity of SCM operations and rapid issue resolution. Collaborate with the training team to ensure SCM staff and other relevant users are adequately trained on SCM workflows within Meditech and associated applications. Support the planning and delivery of handover training to the future EHR BAU team members. Workflow & System Design: Act as the subject matter expert (SME) for SCM functions in MEDITECH and associated applications, including inventory control, purchasing, requisitioning, receiving, and supply distribution. Collaborate with the MEDITECH analysts and operational leaders to design and validate SCM workflows within MEDITECH Expanse and associated applications. Review system functionality related to SCM processes and workflows. Support the implementation of related modules such as Theatres, Medicines Management, Patient access, scheduling, and the patient portal, particularly where these intersect with supply chain operations-for example, ensuring that supply-dependent services (e.g., surgical scheduling or outpatient procedures) are aligned with inventory availability and replenishment cycles. Work closely with clinical departments to ensure clinical supply usage aligns with catalog items, barcode scanning, and charge capture processes, enabling accurate supply utilization tracking and cost recovery. Ensure operational workflows translate effectively into SCM and associated financial processes Support the integration of SCM workflows with financial processes to ensure SCM/financial integrity and optimised workflows alongside SCM and quality compliance requirements. Collaborate with clinical and technical teams to support end-to-end SCM integrity across modules. Implementation support, Testing & Data Validation: Oversee SCM system configuration, data migration validation and integration with existing or planned enterprise platforms where applicable. Lead testing activities for SCM modules, including integrated and user acceptance testing (UAT). Verify item master accuracy, vendor and contract data, location mapping, and par levels in MEDITECH. Validate interfaces between MEDITECH and third-party systems (e.g., ERP, financial systems, distributors). Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams. Ensure SCM-facing modules are integrated with other clinical systems (e.g., PCM, OM, laboratory, radiology, pharmacy) to support seamless care delivery and documentation. Validate statutory, management and operational reporting requirement delivery for SCM functions. Champion change management among SCM staff, addressing workflow impacts, practice changes, and documentation requirements. Facilitate standards development processes and actively engage SCM SMEs in design and optimization discussions. Ensure compliance with regulatory, accreditation, and safety standards (e.g., HIQA). Support the identification of appropriate hardware solutions for SCM services in their operational settings. Documentation & Governance: Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs. Support governance processes by preparing materials for steering group and senior management meetings. Define and track key performance indicators (KPIs) for supply chain readiness, adoption, and post-go-live performance. Assist in documenting lessons learned and continuous improvement initiatives. Ensure compliance with statutory and regulatory requirements related to procurement, clinical safety and digital health. Qualifications & Experience: Required Qualifications: Bachelor's degree in, Business Administration, Health Administration, or a related field. Minimum 3 years of experience in healthcare supply chain management or materials management. At least 2 years of experience supporting or leading system implementations (preferably MEDITECH or similar ERP/EHR platforms). In-depth understanding of item master management, inventory control, procurement processes, and clinical integration. Strong project coordination, stakeholder engagement, and change management skills. Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams. Preferred Qualifications: Experience with MEDITECH Expanse Materials Management or legacy MEDITECH SCM modules or other major EHR systems (e.g., Epic, Oracle Health). Experience with SCM to Finance data and business flows, barcode scanning, point-of-use (POU) systems, and clinical-to-supply cost tracking Training in project management, clinical informatics, or change management (e.g., Lean, Prosci). Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable. Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny. Skills: EHR Procurement Supply Chain

EHR Supply Chain Management Team Lead Location: Swift Square One Job type: Specified Purpose Overview of role: The Supply Chain Management Team (SCM) Lead will play a pivotal role in supporting the Cram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Business Stream Lead. This role ensures all supply chain-related workflows-including procurement, inventory, and materials management-are accurately designed, tested, and transitioned into the new EHR environment This role provides strategic and tactical leadership for the supply chain workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals. The individual will act as a subject matter expert (SME) in materials management and ERP-EHR integration to ensure a smooth, efficient, and sustainable transformation of supply chain functions. This is an ideal opportunity for a SCM expert who understands the intersections of SCM, clinical operations, finance and health IT systems. Primary Duties and Responsibilities: General Accountabilities You will have responsibility for delivering the Supply Chain Management workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your workstream's stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other clinical, business and technical workstream leads where required. For the workflows to be deployed, you will be responsible for the end-user experience, the supply chain modules, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Business Stream Lead. Team Leadership & Stakeholder Engagement: Serve as the primary liaison to the SCM service providers ensuring system design meets documentation and workflow needs. Leads SCM engagement sessions, adoption planning, and go-live readiness efforts. Recommend policy changes and process improvements related to SCM use of the system to drive efficiencies and improve outcomes. Coordinate a cross-functional SCM implementation team across SCM services during the transition. Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks. Act as a liaison between SCM services and the EHR implementation team. Support development of training materials and assist with education for SCM services and other relevant end-users. Provide hands-on support during go-live and stabilisation phases, ensuring continuity of SCM operations and rapid issue resolution. Collaborate with the training team to ensure SCM staff and other relevant users are adequately trained on SCM workflows within Meditech and associated applications. Support the planning and delivery of handover training to the future EHR BAU team members. Workflow & System Design: Act as the subject matter expert (SME) for SCM functions in MEDITECH and associated applications, including inventory control, purchasing, requisitioning, receiving, and supply distribution. Collaborate with the MEDITECH analysts and operational leaders to design and validate SCM workflows within MEDITECH Expanse and associated applications. Review system functionality related to SCM processes and workflows. Support the implementation of related modules such as Theatres, Medicines Management, Patient access, scheduling, and the patient portal, particularly where these intersect with supply chain operations-for example, ensuring that supply-dependent services (e.g., surgical scheduling or outpatient procedures) are aligned with inventory availability and replenishment cycles. Work closely with clinical departments to ensure clinical supply usage aligns with catalog items, barcode scanning, and charge capture processes, enabling accurate supply utilization tracking and cost recovery. Ensure operational workflows translate effectively into SCM and associated financial processes Support the integration of SCM workflows with financial processes to ensure SCM/financial integrity and optimised workflows alongside SCM and quality compliance requirements. Collaborate with clinical and technical teams to support end-to-end SCM integrity across modules. Implementation support, Testing & Data Validation: Oversee SCM system configuration, data migration validation and integration with existing or planned enterprise platforms where applicable. Lead testing activities for SCM modules, including integrated and user acceptance testing (UAT). Verify item master accuracy, vendor and contract data, location mapping, and par levels in MEDITECH. Validate interfaces between MEDITECH and third-party systems (e.g., ERP, financial systems, distributors). Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams. Ensure SCM-facing modules are integrated with other clinical systems (e.g., PCM, OM, laboratory, radiology, pharmacy) to support seamless care delivery and documentation. Validate statutory, management and operational reporting requirement delivery for SCM functions. Champion change management among SCM staff, addressing workflow impacts, practice changes, and documentation requirements. Facilitate standards development processes and actively engage SCM SMEs in design and optimization discussions. Ensure compliance with regulatory, accreditation, and safety standards (e.g., HIQA). Support the identification of appropriate hardware solutions for SCM services in their operational settings. Documentation & Governance: Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs. Support governance processes by preparing materials for steering group and senior management meetings. Define and track key performance indicators (KPIs) for supply chain readiness, adoption, and post-go-live performance. Assist in documenting lessons learned and continuous improvement initiatives. Ensure compliance with statutory and regulatory requirements related to procurement, clinical safety and digital health. Qualifications & Experience: Required Qualifications: Bachelor's degree in, Business Administration, Health Administration, or a related field. Minimum 3 years of experience in healthcare supply chain management or materials management. At least 2 years of experience supporting or leading system implementations (preferably MEDITECH or similar ERP/EHR platforms). In-depth understanding of item master management, inventory control, procurement processes, and clinical integration. Strong project coordination, stakeholder engagement, and change management skills. Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams. Preferred Qualifications: Experience with MEDITECH Expanse Materials Management or legacy MEDITECH SCM modules or other major EHR systems (e.g., Epic, Oracle Health). Experience with SCM to Finance data and business flows, barcode scanning, point-of-use (POU) systems, and clinical-to-supply cost tracking Training in project management, clinical informatics, or change management (e.g., Lean, Prosci). Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable. Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny. Skills: EHR Procurement Supply Chain

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your expertise in Payments, product management, and operations to Citi's Global Payments Product Team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
**Team/Role Overview:**
Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of Payments, Liquidity and Trade Solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains
The Payments team has set out to streamline operational processes in a globally consistent way to drive efficiencies, enhance the control environment and increase agility in responding to market changes. Implementing Operations Target Operating Model (TOM) for Payments through a dedicated improvement program is pivotal for continued success in a business that is facing digital disruption, transforming client expectations, and managing ever-increasing regulatory demands.
Payments Target Operating Model program management lead will strategically liaise across global Payment's organisation, with partners in Operations, Technology, and across various geographies to drive realization of efficiencies, risk reduction and improvement of client experience linked to a globally consistent and future-proofed operating model.
**What you'll do:**
+ Support execution of Payments TOM through implementing and maintaining governance forums for program oversight.
+ Engage with senior leaders and SMEs to coordinate reporting on TOM efforts across Payments to governance committees.
+ Collaborate with Product, Operations, Technology, Controls and the second line partners to identify areas of focus for Payments TOM deployment through insightful analysis, opportunity identification and sizing.
+ Drive end-to-end program delivery by partnering with the key Payments TOM stakeholders, defining and monitoring action plans across program streams, timely resolving execution roadblocks.
+ Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams.
+ Create frameworks and strategies for globally consistent capability deployment.
+ Enhance client experience and satisfaction for payment products through collaboration with various partners.
+ Keep operational risk within risk appetite by implementing target state product capabilities and processes.
+ Collaborate with Citi AI teams to deliver AI opportunities driving process efficiencies and improving the control environment in Payments.
**What we'll need from you:**
We are looking for a highly experienced professional with strong expertise in program, product, and operational management:
+ Experience in financial services, deep understanding of the Payments ecosystem, including regulatory and market developments.
+ Proven program management experience to operate governance structures, work to tight deadlines, and deliver results.
+ Product development or operational management experience with payment or cash management products.
+ Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions.
+ Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners.
+ Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders.
+ University degree (preferably in business, finance).
**What we can offer you:**
The role will provide the prospective candidate with an excellent opportunity to work within a market leading business at the core of Citi's Transaction banking products. This key role will give the candidate exposure to a business which is fundamental to Citi's cash proposition and is driving a disruptive change in the industry. This multi-dimensional role provides significant global and regional exposure with sufficient opportunities to innovate and bring change to a well-established business. The successful candidate will have an opportunity to work in a fast-paced environment and amongst highly knowledgeable professionals.
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
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**Job Family Group:**
Project and Program Management
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**Job Family:**
Program Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your expertise in Payments, product management, and operations to Citi's Global Payments Product Team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of Payments, Liquidity and Trade Solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains.

The Payments team has set out to streamline operational processes in a globally consistent way to drive efficiencies, enhance the control environment and increase agility in responding to market changes. Implementing Operations Target Operating Model (TOM) for Payments through a dedicated improvement program is pivotal for continued success in a business that is facing digital disruption, transforming client expectations, and managing ever-increasing regulatory demands.

Payments Target Operating Model program management lead will strategically liaise across global Payment's organisation, with partners in Operations, Technology, and across various geographies to drive realization of efficiencies, risk reduction and improvement of client experience linked to a globally consistent and future-proofed operating model.

What you'll do

• Support execution of Payments TOM through implementing and maintaining governance forums for program oversight.
• Engage with senior leaders and SMEsto coordinate reporting on TOM efforts across Payments to governance committees.
• Collaborate with Product, Operations, Technology, Controls and the second line partners to identify areas of focus for Payments TOM deployment through insightful analysis, opportunity identification and sizing.
• Drive end-to-end program delivery by partnering with the key Payments TOMstakeholders, defining and monitoring action plans across program streams, timely resolving execution roadblocks.
• Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams.
• Create frameworks and strategies for globally consistent capability deployment.
• Enhance client experience and satisfactionfor payment products through collaboration with various partners.
• Keep operational risk within risk appetite by implementing target state product capabilities and processes.
• Collaborate with Citi AI teams to deliver AI opportunities driving process efficiencies and improving the control environment in Payments.

What we'll need from you

We are looking for a highly experienced professional with strong expertise in program, product, and operational management:

• Experience in financial services, deep understanding of the Payments ecosystem, including regulatory and market developments.
• Provenprogram management experience to operate governance structures, work to tight deadlines, and deliver results.
• Product development or operational management experience with payment or cash management products.
• Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions.
• Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners.
• Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders.
• University degree (preferably in business, finance).

What we can offer you

The role will provide the prospective candidate with an excellent opportunity to work within a market leading business at the core of Citi's Transaction banking products. This key role will give the candidate exposure to a business which is fundamental to Citi's cash proposition and is driving a disruptive change in the industry. This multi-dimensional role provides significant global and regional exposure with sufficient opportunities to innovate and bring change to a well-established business. The successful candidate will have an opportunity to work in a fast-paced environment and amongst highly knowledgeable professionals.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Equality and diversity statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world's leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again. We deliver our clients' visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection. At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential. Scope of the Role: The Quality Management System Lead is responsible for continuously refining and optimizing operational procedures and controls within our Quality Management Systems. This includes, but is not limited to, systems related to Quality, Environmental, and Health & Safety, ensuring effective integration and alignment with broader Group functions and management systems. The role requires a strong understanding of how large, multi-disciplinary construction and engineering organisations operate-particularly the interface between field operations and support functions. Experience with a variety of client management systems and the ability to learn from other sectors will be key to driving the transformation and performance improvements we seek. This position plays a critical role in fostering a culture of learning, collaboration, and knowledge sharing. The successful candidate will be a strong team leader who motivates and empowers individuals and teams to embrace change and continuous improvement. Regular travel to operational sites across the division and in multiple geographies is required to support implementation, engagement, compliance monitoring, auditing and alignment with local and regional quality requirements. Key Responsibilities of the Role: Quality Management System (QMS) "Architecture" Oversight: Design, implement, and maintain a robust and compliant Quality Management System (QMS) tailored to industry standards such ISO 9001, ISO 45001, ISO 14001 and 50001 to fit the business needs. Ensure all quality documentation is controlled and audit-ready, conduct regular QMS reviews. Annual Management Review Support: Assist in preparing and participating in the annual management review with all stakeholders by compiling quality data, audit results, and improvement actions; support presentation development; document outcomes and follow up on agreed actions. Cross-Functional Regulatory Alignment: Collaborate with Group functions to ensure seamless integration and alignment of country-specific quality requirements, including Building Control regulations in Ireland, the Building Safety Act in the UK, and other EU national quality standards, ensuring compliance and consistency across all regions. Mercury Quality Cycle: Assist the implementation, monitoring, and continuous improvement of the Mercury Quality Cycle by integrating its principles into daily operations, aligning it with the QMS, training staff on its application, tracking performance against Mercury benchmarks, and using feedback loops to refine processes and ensure quality excellence. Digital Tools & Technology Utilisation: Leverage digital tools and platforms to enhance quality management processes, including QMS software, statistical analysis tools, cloud-based collaboration tools; implement automation where feasible to streamline data collection, reporting, and compliance tracking. Data Analysis & Reporting: Participate the development and monitor key quality performance indicators (KPIs) such as defect/snag rates, "Right First Time", and "Cost of poor quality", use statistical tools (e.g., SPC, Pareto analysis, control charts) to analyse trends, prepare detailed quality reports for senior leadership, and maintain visual dashboards in Power Bi to communicate performance across the organisation. Internal & External Audits: Plan, schedule, and execute comprehensive internal audits, coordinate third-party and regulatory audits, manage audit findings and non-conformities, and ensure timely implementation and verification of corrective actions to maintain compliance and certification status. Supply Chain Quality Management: Develop and enforce supplier quality requirements, conduct supplier audits, collaborate with procurement and engineering to qualify and monitor suppliers, manage supplier non-conformances through structured corrective action processes, and drive continuous improvement in supplier performance. Nonconformance Management: Identify, document, and manage product and process nonconformances across all operational areas; lead investigations to determine root causes; coordinate containment actions to minimize impact; initiate and track corrective actions; maintain a nonconformance log; analyse trends to identify recurring issues; and report findings to leadership with recommendations for systemic improvements. Root Cause Analysis & CAPA Management: Lead structured root cause investigations using tools such as 5 Whys, manage the full lifecycle of corrective and preventive actions (CAPA), maintain a centralised CAPA tracking system, and ensure effectiveness verification and closure of actions to prevent recurrence of quality issues. Lessons Learned Management: Maintain a structured process for capturing, documenting, and sharing lessons learned from quality incidents, audits, project feedback and improvement initiatives across the department and wider organisation; facilitate regular reviews to ensure lessons are integrated into SOPs, training, and preventive strategies; and promote a culture of knowledge sharing and continuous learning. Continuous Improvement & Innovation: Lead Lean, Six Sigma, and other initiatives to improve process efficiency and reduce waste, facilitate workshops such as value stream mapping and process mapping, benchmark industry best practices, integrate innovative quality tools and technologies and promote employee engagement in continuous improvement activities. Training & Development: Develop and deliver comprehensive quality training programs for Quality staff and cross-functional teams, ensure all employees are trained and competent in relevant SOPs and standards, maintain training records and matrices, and evaluate training effectiveness through audits and performance assessments. Knowledge Sharing: Contribute quality-related insights, best practices, and lessons learned to the Group Knowledge Hub to support organisational learning, cross-functional collaboration, and continuous improvement across regions. Quality Risk Management: Conduct comprehensive QEHS risk assessments for new projects, processes, and supply chain using applicable tools and risk matrices, develop and implement mitigation plans and control strategies, participate in design and process reviews to embed quality early in development, and monitor emerging risks and incidents to ensure proactive management. Customer Quality Interface: Act as the primary liaison for customer quality concerns, manage complaint investigations and formal responses, track and analyse customer satisfaction metrics, participate in customer audits and quality reviews, and implement initiatives to improve customer experience and trust in product quality. Essential Criteria for the Role: Min 2 years in a senior Q/ EHS role in a large construction or engineering business and / or 8-10 + years' experience in Data Centres or petrochemical and / or within a multinational manufacturing or Pharma/Advanced Tech environment. Minimum Diploma or Degree in Engineering, equivalent to BSc, in Construction / engineering background / Quality Management systems and auditing / Occupational EH&S. Experience in Microsoft packages, knowledge of Digital Platforms such as BIM 360, ACC, Procore, Aconex and other Common Data Environment software. ISO 9001:2015 Lead Auditor. :Key Competencies High levels of Professionalism and Ethics in all undertakings, interactions and behaviours. Have a real passion for continuous improvement, applied learning, early adaptor and have a curious and innovative mindset. Strong teamwork, listening and negotiating skills. Excellent stakeholder management and collaboration skills. Negotiation, presenting and Influencing skills, Train the Trainer skillset. High ability to develop, read and interpret QMS documents such Plans, Procedures (SOPs), Inspection and Test Plans and others. Desirable Criteria Desirable to be a chartered member of CQI, IEI, CIOB or other construction related institute or in the process of achieving that level. Six Sigma Green or higher Belt. PMP (Project Management Professional) certificate by PMI. Mercury is an equal opportunities employer .

Job Description JP Morgan Workplace Solutions are currently seeking and Equity Plan Management Team Lead, the aim of the role will involve providing leadership, coaching and development. As well as offer guidance, instruction and direction regarding the service delivery to corporate client. The successful candidate will deliver effective communication and collaboration with the wider business to maximise quality of service. Motivate the team to use their knowledge and skills to achieve the shared common goals. Responsibilities Lead an Equity Plan Management team, who will be responsible for customer satisfaction and task deliverables. Develop a strategy the team will use to reach its goal. Monitor development status and provide/organise any training that team members need. Communicate clear instructions to team members. Gather, listen actively to team members' feedback and address concerns Monitor team members' performance to ensure high level of quality in service delivery Actively manage and supervise a portfolio of companies operating employee share plans within a team framework. Manage the flow of day-to-day operations for the team including events and all recurring tasks Interact with clients on operational transactions related to their share plan program in case of any escalation Ensure the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving. Liaising with the client implementation team and on boarding of new clients to Global Shares software system as required. Organize, develop and maintain procedural and process documentation related to client companies' program(s) to ensure accurate transaction processing and minimize risk. Monitor, maintain and report on key information on each client's revenue and profitability. Ensure and continue to enhance customer satisfaction to the highest standards measured the customer satisfaction survey Take an active role of coordination, support and collaboration with other business areas Assume responsibility to ensure user acceptance testing and regression testing is effective and carried out as required Assist in identifying new system tools and enhancements to existing systems functionalities Client liaison, business development, client presentations Identify innovative client solutions and liaise with Product to contribute to effective and efficient software enhancements Liaise with IT Support regarding any escalations related to processing and software execution problems for the team and clients Provide regular reporting on team's work. Supporting internal projects across multiple teams and support other teams as required Liaising with Third Party vendors as required Active work with HR, use of HR tools and carry out general HR activities. Required Qualifications, Skills and Abilities Proven natural leadership skills Excellent communication & listening skills Proven numeric skills with focus on data analysis Standardisation, streamlining of processes and appropriate documentation Good and preferably advanced Excel skills Demonstrate problem solving skills with an ability to be innovative & pro- active to achieve high efficiency and profitability Self-motivating and resilience to fast-paced environment, manage priorities adhering to tight deadlines Preferred Qualifications, Skills and Abilities Third level degree in Business/Finance or equivalent experience preferred About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.