12 Learning And Development Specialist jobs in Ireland

Learning & Development Specialist Field Based Role Musgrave is one of the Europes most successful family-owned businesses with a 149-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. The Role We are seeking an L&D Specialist to join our growing team. As an L&D Specialist, you will work with the Musgrave L&D team, colleagues in retail stores and with the Regional Teams, to design, implement and review people plans for each store from an L&D perspective. What you'll be doing: Working with our Regional Managers & Retail Partners to provide relevant and tailored training and advice, influencing and coaching Store owners where appropriate Co-ordinating and delivering on site Customer Service Training with retail teams Providing advice to Owners & Managers on the tools & techniques to exceed customer expectations & develop their business through their people Support SuperValu & Centra Retailers to lead positive cultural change in their business Co-ordinating and delivering on site Leadership and Management Training (Feedback, Coaching, Communication Skills etc.) Supporting store owners & managers to complete training needs analysis for their teams and develop appropriate learning plans via the Musgrave Institute. Facilitate workshops with Store Owners, Managers and other senior stakeholders to ensure continuous improvement of L&D and behavioural change initiatives Advise Retailers on all aspects of Learning & Development, career development and employee engagement. Assessing the service level for the region & regional performance reporting (through Mystery Shopper audits & internal assessment) Support the implementation and rollout of our New Digital Learning Platform May be required to work on various HR projects and support other Musgrave brand What we are looking for: Strong coaching and facilitation skills with the ability to engage and motivate diverse audiences Keen interest in working in the retail sector with a passion for great customer experiences Excellent communication and presentation skills with experience in presenting to large groups Minimum 2 years experience in a training related role Previous experience in a Learning and Development focused role would be advantageous Proven organisational skills with the ability to manage a varied workload and meet deadlines Proven relationship building and influencing skills Knowledge of Microsoft Office suite Full driving licence is essential What is nice to have: Certification in Training or Coaching or a IITD qualification is Experience in E-Learning Design Experience implementing a learning experience platform What we Offer: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely. Occasional business travel to other locations will also be required. Musgrave is an equal opportunities employer.We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

COMPANY OVERVIEW Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more. As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver. Learning & Development Specialist We are excited to offer a fantastic opportunity for a Learning & Development Specialist to join our team. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco - keeping the customer at the heart of everything we do. The role requires a candidate who will be: Innovative Detail Orientated and results driven Proactive and ambitious If you are ready for a challenge, we want to hear from you. Apply today and discover what your career could look like with Sysco Ireland. Key Accountabilities: Able to determine, design, and implement the best and most innovative ways for our employees to continuously develop, learn new skills, acquire knowledge, and apply and practice this within their roles. As part of your work, you will design and implement innovative learning experiences, manage learning projects, facilitate learning modules, identify opportunities to drive continuous improvement of our L&D programs, and ensure our work is data-driven and impactful. Develop, plan and provide learning and development interventions in line with Sysco strategy, organisational development and employee needs. Partner with agreed training vendors on the scheduling, attendance and evaluation of all scheduled training events. Ensure all statutory and required training needs across all business functions are planned for and executed to schedule. Partner with HR and business leaders in the design and build of an organisation wide Graduate programme; building relationships with 3rd level institutions, defining graduate intake process and graduate experience for programme duration. Liaise with HR and relevant business stakeholders on planning, designing, and delivering effective and appropriate customised on-boarding solutions for new hires. Support colleagues in the development and release of user generated content in line with content design guidelines Design and deliver training as appropriate and produce learning materials as required. Review and evaluate learning and development interventions to continuously improve and ensure quality of content and delivery. Responsible for the administration and maintenance of LXP(Learning Experience Platform) generating reports, facilitating learning interventions as needed. Requirements: Degree in a relevant field e.g., HR, L&D 5+ years directly related experience in the following fields: instructor-led training, facilitation, project management, talent and/or learning and development experience Awareness of relevant content areas, including the fields of management, leadership, organizational development, adult learning theory, and human resource development. Fluent in use of Microsoft Office tools: Excel, PowerPoint, Word, SharePoint, Outlook etc. Excellent communication and inter-personal skills. Proven problem-solving & organisational skill with a structured way of working High self-motivation. High degree of flexibility, reliability, diligence and initiative Ability to work in a team. Strong customer focus who enjoys communicating complex issues with quick comprehension skills. Sysco Ireland Culture Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value. Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it. Clear Communication: We communicate clearly and effectively, ensuring our message resonates. A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences. Skills: L&D Learning Training Benefits: Work From Home

Recruitment: Learning and Development Specialist- Kilkenny Are you ready to join a high-performance HR team delivering excellent outcomes? We are seeking an experienced and passionate Learning and Development Specialist to join our HR team. The Role The role provides an excellent opportunity to design, deliver, and manage impactful learning and development programs that empower employees to grow their skills and contribute effectively to the company's success. About Ifac Founded in 1975, Ifac is Ireland's specialist professional services firm for the farming, food, agri, and family business sectors. We are an award-winning employer and one of Ireland's Top Ten Accountancy firms. Our Purpose Ifac's purpose is to help its clients to build profitable sustainable futures, so that people and communities across Ireland can thrive. Our Ambition With a strong focus on global best practice, Ifac has set its ambition to be a global leader in agrifood advisory, while also driving growth and excellence in Ireland's dynamic SME sector. Why Join Ifac? At Ifac, we are more than just a workplace - we are a community of professionals committed to growth, innovation, and sector leadership. When you join our team, you'll have the opportunity to: Work with industry-leading experts and clients in Ireland's farming, food, agribusiness, and SME sectors. Be part of a values-driven culture emphasising collaboration, commitment, energy, respect, and foresight. Build a great career, help us achieve our ambitions and help shape the future of Ireland's business landscape. Enjoy a competitive compensation package, including performance-based bonuses and significant opportunities for professional growth. Making an impact We build lasting partnerships through tailored learning experiences, deep understanding of industry challenges, and active engagement. Many of our clients rely on us to develop their talent, foster leadership, and drive continuous growth. Our Learning and Development Specialist will be a trusted partner and a key catalyst in empowering individuals and teams to reach their full potential and achieve organisational goals. Key Responsibilities: Conduct training needs assessments through surveys, interviews, and performance data analysis. Design, develop, and update training materials, manuals, and e-learning content. Deliver training sessions using a variety of methods (in-person, virtual, workshops). Facilitate onboarding and continuous professional development programs. Collaborate with subject matter experts to create relevant course content. Monitor and evaluate training effectiveness and recommend improvements. Maintain training records and prepare reports on training activities. Stay updated on industry trends, training techniques, and technologies. Support career development initiatives and succession planning efforts. You will have: Bachelor's degree in Human Resources, Education, Business Administration, or related field with: Proven experience (typically 5+ years) in training, instructional design, or learning and development. Strong presentation, communication, and interpersonal skills. Proficiency with Learning Management Systems (LMS) and e-learning software. Ability to design engaging training programs for diverse audiences. Analytical skills to assess training needs and outcomes. Highly organised with attention to detail and time management skills. Strong facilitation and coaching abilities. Ability to adapt and be creative in training approaches. Ability to be collaborative and with a teamwork orientation. A commitment to continuous learning and development. Rewards Our Learning and Development Specialist will receive; Market-leading compensation and benefits package. Substantial employer pension contribution. Generous annual leave allowance. Supportive family orientated workplace policies. Blended WFH. Opportunities for internal growth and development. Access to a bike to work scheme. Access to an employee assistance programme. Well-being benefits, including the EAP programme. Regular wellness, social, and charity activities throughout the year. Voucher at Christmas. Access to digital doctor. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**MAIN PURPOSE OF ROLE**
The main responsibility of the Training Coordinator is to monitor and complete site training queries, ensuring delivery of safe and effective products that meet customer needs whilst maintaining compliance.
**MAIN RESPONSIBILITIES**
- Monitoring and answering the training queries submitted via the training request system and mailbox.
- Entering new hires/employees into the training system in a timely manner and ensuring the correct training plan is assigned.
- Running reports to ensure the training system is in a constant state of compliance.
- Ensuring compliance with policies and procedures.
- Provision of assistance to various functions on the correct selection of training plans and training materials.
- Perform Quality review of training documentation in accordance with approved procedures to ensure compliance with Good Documentation Practices.
**_QUALIFICATIONS AND EXPERIENCE_**
- Minimum Level 7 NFQ qualification or equivalent in a relevant discipline.
- Minimum 2+ years previous experience in medical / pharmaceutical industry would be preferred.
- Experience with LMS platforms and e-learning tools.
- Strong communication, facilitation, and interpersonal skills.
- Problem-solving and adaptability in dynamic environments.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at or on LinkedIn at on Facebook at and on Twitter @AbbottNews.
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Job Requisition ID #**
25WD89013
Are you excited about bringing the next generation of building design to the AEC industry? Autodesk Forma, a cloud-based software for early-stage planning and design of building projects, helps planning and design teams deliver projects digitally from day one. We invite you to bring your AEC-Industry expertise to the table and help us craft cutting-edge and engaging learning content and programs that provide users of Autodesk Forma with the skills to design and make better cities.
**Position Overview**
This multidisciplinary role combines a deep understanding of the AEC Industry and expertise in multimedia content production to create on-demand learning and help content that enhances knowledge acquisition and skill development for our users. As a Learning Content Specialist, you will be responsible for implementing Forma's approach to on-demand learning as well as producing compelling content. You will collaborate closely with other Forma teams such as UX Content Strategy, Product Development and Marketing as well as other customer learning teams and third-party providers to translate Forma's concepts and workflows into captivating assets to amplify across learning and support platforms. The Learning Content Specialist role will be part of the Autodesk Forma Growth Team in the Unified Design Organisation. You will be part of a global team but working predominantly with team members in Europe.
**Responsibilities**
+ **Refine Forma's approach** **to** **on-demand** **learning** **:** Takeresponsibility fordeveloping a scalable and holistic approach toon-demand learning for Forma
+ **Design and develop Forma learning** **& help** **content:** Produce engaging content such as workflows guides, video tutorials, help articles and webinars to assistusers in using Autodesk Forma effectively
+ **Manage and** **maintain** **Forma learning content:** Plan and execute revision schedules ensuring content is up to date and consistent across the different learning channels throughout Autodesk
+ **Analyse** **& identify user learning needs:** Leverage usage data, customer feedback and input from Growth team members to pinpoint user's learning needs and identify appropriate topics and formats to continuously improve the user's learning experience
+ **Monitor performance of learning content:** such as usage, completion, satisfaction, and other critical learning and translate into strategies to improve efficiency and effectiveness
+ **Work cross-functionally with other teams to unify and amplify learning assets:** Collaborate with UX Content Strategy, Product Development, Marketing, Customer Learning and third-party teams to develop content that contributes to broader learning initiatives, product feature launches and even marketing campaigns
**Preferred Qualifications**
+ 3+ years of experience in the AEC industry, preferably in architecture or urban planning
+ Proven track record in content creation, user training, technical marketing, or related field
+ Excellent verbal and written communication skills in English
+ Strong sense of aesthetics and visual design skills
+ Excellent organizational skills to manage multiple projects simultaneously
+ Ability to build strong relationships and manage multiple stakeholders in a matrix organization
+ Ability to work autonomously and collaboratively in a team environment, using various asynchronous collaboration tools
+ Highly self-driven and motivated with an experiment mindset
+ Strives to use new ways of working and AI tools to improve efficiency and scale impact
+ Nice to haves: Familiarity with Autodesk products, video recording and editing skills
+ Able to travel internationally several times a year
#AC-1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Role Title: Quality Compliance & Training Specialist Location: Pfizer RCMF Facility, Cork. IRL Duration : 11 month Contract Role Summary The Quality Compliance & Training Specialist will work within the Pfizer Ringaskiddy Clinical Manufacturing Facility (RCMF) as part of a small team responsible for Good Manufacturing Practice (GMP) quality compliance and training activities, within our small molecule Active Pharmaceutical Ingredient (API) clinical manufacturing facility. The successful candidate will be a member of a small, dynamic, highly competent, and engaged team of colleagues responsible for delivering excellent performance across the fundamentals of safety, quality, supply and cost. RCMF is part of the Pfizer Research & Development (PRD) organisation but is co-located with Pfizer Global Supply (PGS) on the Ringaskiddy site. Cross site and cross company liaison will be a key part of the function, including roll out of global initiatives within RCMF. As a Quality Compliance and Training Specialist, the successful candidate will be responsible for: Implementing, monitoring, maintaining, and improving the systems and processes used for Quality compliance. Maintenance and administration of training systems and processes. Roll out of global initiatives. Supporting departmental colleagues and partnering lines with guidance on documentation, compliance issues and systems support. Working proactively to ensure delivery of on-time high quality records, investigations, and associated actions. Monitoring metrics and trends to improve compliance standards that will meet internal and external auditor expectations. Lead and support quality-based investigations and associated action outcomes, including on time completion. Provide Quality review and oversight of documentation associated with change requests, manufacturing, and cleaning to ensure compliance with global regulatory agencies and Pfizer quality standards. Lead the development and continuous improvement of systems that will maintain or enhance compliance within the department (e.g., documentation life cycle, training practices, SOP improvements, process flows). Lead compliance inspections and audits, metric generation, and trending of data. Development and administration of training within the facility. Oversee compliance with Data integrity and ALCOA principles. Maintain regulatory compliance in accordance with current Good Manufacturing Practices and Pfizer quality standards. Oversight and support of documentation practices associated with equipment validation and commissioning, SOP management and training. Assist departmental colleagues with technical help and guidance on IT compliance and documentation systems. Provide quality oversight of GMP service providers, where reqruied. Basic Qualifications University graduate in a science related subject (Chemistry/ Biochemistry or equivalent preferred) with 2 years of relevant experience. Qualifications/Skills, Knowledge & Experience Good attention to detail and good documentation practices. Knowledge of current Good Manufacturing Practices and the applicable GxP regulations and standards (highly desirable). Experience in quality management systems. Experience in training management systems. Competent in Microsoft Office programs, Word, Excel, PowerPoint etc. Skills: GMP RFT documentation protocols reports

ADMINISTRATIVE SUPPORT V/TRAINING SPECIALIST
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Reporting to the Quality Systems Supervisor, the training Specialist in the Training Department, you will play a crucial role in ensuring the effectiveness and compliance of our training programs for employees in TE connectivity.
Training Specialist will work closely with cross-functional teams to develop, implement, and evaluate training materials and procedures, while also supporting continuous improvement initiatives to enhance our quality management system.
**Job Requirements**
+ Support day-to-day activities in the training department.
+ Provide guidance the team in support of the day-to-day deliverables.
+ Own Investigation of root cause and implementation of effective actions to prevent re-occurrence of compliance issues.
+ Training Material Creation: Create and maintain training materials to support effective learning outcomes.
+ Training Delivery: Facilitate training sessions for employees including induction training, ensuring content is delivered clearly and comprehensively, and providing guidance and support as needed.
+ Training Evaluation: Evaluate the effectiveness of training through assessments review, and performance metrics, and make recommendations for improvement.
+ Regulatory Compliance: Stay abreast of regulatory requirements and industry best practices related to training and quality management and ensure training programs are compliant with relevant standards (e.g., ISO 13485, MDSAP requirements.).
+ Cross-Functional Collaboration: Collaborate with various departments, including Quality Operations, Manufacturing, and Human Resources, to integrate training initiatives into overall quality and compliance strategies.
+ Continuous Improvement: Identify opportunities for process improvements within the training department and contribute to initiatives aimed at enhancing the efficiency and effectiveness of training programs.
+ Support Audits and own actions for CAPA, NC's, Audit findings.
+ Other tasks as directed by the Senior Quality Systems Engineer in line with company goals and objectives
**Key Requirements**
+ Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
+ Detail-oriented mindset with analytical and problem-solving abilities.
+ Ability to work collaboratively in a cross-functional team environment.
+ Flexible highly motivated individual with the ability to work on their own initiative.
+ Pro-active, practical and innovative approach to everyday activities.
+ Good working knowledge of regulatory requirements and audits.
+ Background and experience in medical devices would be an advantage.
+ Computer literate, MS Word, Excel, PowerPoint.
**What your background should look like**
+ Level 7 degree in Science / Engineering / Quality Management or related fields essential or equivalent industry experience.
+ Minimum of 2 years' industry experience in a Medical devices manufacturing environment.
+ Experience within training or Quality systems department is desirable.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
GALWAY, G, IE, H91 VN2T
City: GALWAY
State: G
Country/Region: IE
Travel: None
Requisition ID: 139797
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Description
AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, certification and career development-based learning pathways to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our operations teams with a work-ready workforce.
We are seeking a highly skilled and innovative Sr. Video Production and Learning Content Specialist to lead the development and creation of compelling multimedia learning content that drives operational and cultural excellence across Data Center Communities (DCC). This role combines video production and editing expertise with graphic design and learning design capabilities to create engaging content for operations.
The position focuses on developing professional-grade video content and graphics that builds confidence, accelerate learning adoption, and shifts mindsets, establishing systems and resources that empower Learning Experience Designers (LXDs) to create impactful content. Through effective storytelling and technical accuracy, this role will support critical initiatives including Manager, Data Center Operations and New Product Introduction Learning Paths, and create assets for continuous improvement.
Success in this role requires someone who can balance creative production with technical precision, while building collaborative relationships across the organization to harvest and utilize existing resources effectively. The ideal candidate will help transform our learning approach by creating engaging multimedia content that resonates with audiences from frontline technicians to senior leaders, fostering a culture of continuous learning throughout our global data center operations.
This is a pivotal role in modernizing our learning strategy and accelerating the adoption of key programs and processes that drive operational excellence and cultural transformation across our organization.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Create engaging multimedia content for operations, leadership, and culture, ensuring top production quality and technical accuracy.
- Collaborate with SMEs across technical, operations, and leadership roles to develop goal-aligned learning materials.
- Direct end-to-end video production including planning, scripting, filming, and editing, while managing logistics, security clearances, and facility coordination.
- Design and animate graphics to enhance training content, while maintaining company branding standards.
- Develop and maintain comprehensive production documentation and runbooks to enable independent video creation by Learning Experience Designers.
- Establish and manage a centralized multimedia asset library, facilitating cross-team resource sharing and collaboration.
- Optimize content for multi-platform delivery, accessibility, and localization while incorporating instructional design best practices.
- Monitor performance metrics and stakeholder feedback to drive continuous content improvements while staying current with emerging technologies and learning trends.
A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with innovative technology and mechanisms to improve adult learning in the corporate environment.
Basic Qualifications
- Demonstrated mastery of professional video production software such as Adobe Creative Suite (Premiere Pro, After Effects, Photoshop) and advanced video editing techniques for creating engaging learning content.
- Expert knowledge of professional video equipment including DSLR/mirrorless cameras, lighting setups, and audio recording systems, with the ability to maintain and troubleshoot hardware.
- Proficiency in digital asset management systems, metadata organization, and cloud storage solutions to effectively manage and distribute video content across the organization.
- Experience with learning management systems, e-learning authoring tools, and instructional design principles to ensure content meets educational objectives and organizational standards.
- Expertise in graphic design, motion graphics, animation, and interactive video techniques to create engaging visual explanations of complex technical and management concepts.
Preferred Qualifications
- Master's degree in Instructional Design, Educational Technology, or related field.
- Working knowledge of data center operations, IT infrastructure, and security protocols sufficient to create accurate technical content and maintain compliance while filming.
- Knowledge of emerging technologies like AI-powered video editing tools, automated captioning systems, and smart content management platforms.
- Understand adult learning principles and behavioral psychology to create more effective behavioral change-focused content.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.