1,333 Level 1 Support jobs in Ireland

Customer Support & Onboarding Manager (FinTech | Ireland)

Our client, an established and rapidly scaling financial services organisation is seeking a
Customer Support & Onboarding Manager
to lead their customer-facing operations as they transition from manual processes to a fully digital environment. This is a
strategic, people-leadership role
where you'll play a pivotal part in delivering seamless onboarding and exceptional support for both B2B and B2C customers — while ensuring full compliance with AML, KYC, and regulatory standards.

Key Responsibilities

• Lead and develop the Customer Support and Onboarding teams, ensuring KPIs and SLAs are consistently achieved.
• Drive the transition from manual to scalable, automated digital workflows across customer operations.
• Partner with Product, Engineering, and Compliance teams to resolve issues and continuously improve processes.
• Oversee AML/KYC processes, PEP & sanctions screening, and customer verification.
• Manage relationships with outsourced vendors and key banking partners.
• Use data insights to identify trends, improve workflows, and enhance the overall customer journey.
• Champion a customer-first culture, acting as the internal "Voice of the Customer."

About You

• Proven experience leading customer support and/or onboarding functions in a
  regulated financial services or fintech
  environment.
• Deep understanding of
  AML/KYC
  and compliance requirements.
• Experienced in managing
  outsourced vendors
  and ensuring operational excellence.
• Strong analytical skills with proficiency in
  Excel
  and performance reporting.
• Excellent communication, leadership, and coaching abilities.
• Hands-on experience implementing or using
  Salesforce
  is highly advantageous.
• Professional certifications in compliance, AML, or operations are a plus.

Why Join?

There is a market leading compensation package on offer. You will also be joining an organisation at a transformative stage — one that values innovation, collaboration, and inclusivity. You'll have the autonomy to lead change, shape strategy, and build scalable processes that redefine how customers interact with financial products and services.

If you are interested in finding out more, please reach out to Dylan directly

Customer Support & Sales Administrator

CREGG are seeking enthusiastic and organised candidates for this Customer Support & Sales
Administrator to join our clients team in North Tipperary. This is a full-time permanent position and will be dealing with customers on a business-to-business basis in the Agricultural Industry. The Customer Support & Sales Administrator will work closely with and report to the Operations Manager.

Key Responsibilities:

• Answer and manage incoming customer calls, providing a professional first point of contact.
• Create and process sales orders accurately in the internal system.
• Prepare clear pricing and follow up with customers as needed.
• Manage and respond to website enquiries in a timely manner.
• Process website orders end-to-end, ensuring fulfilment.
• Update and maintain the web shop (product details, pricing, images, and stock status).
• Collaborate with colleagues in Sales, Supply Chain, Parts, and Operations to resolve queries and deliver great service.
• Maintain accurate records and contribute to continuous improvement of processes.
• Other projects or tasks on an ad-hoc basis.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Strong computer literacy (e.g., order entry, email, spreadsheets).
• Team player with a proactive attitude.
• High attention to detail and accuracy.
• Good knowledge of Agri sector products & machinery is desirable.
• Prior experience in customer service, sales admin, or order processing is an advantage.

For more information, please contact Gary ) with your CV.

Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.

GC – 11071

Duties

· Answer and manage incoming customer calls, providing a professional first point of contact.

· Create and process sales orders accurately in the internal system.

· Prepare clear pricing and follow up with customers as needed.

· Manage and respond to website enquiries in a timely manner.

· Process website orders end-to-end, ensuring fulfilment.

· Update and maintain the web shop (product details, pricing, images, and stock status).

· Collaborate with colleagues in Sales, Supply Chain, Parts, and Operations to resolve queries and deliver great service.

· Maintain accurate records and contribute to continuous improvement of processes.

· Other projects or tasks as identified by Qparts Manager

Job Type: Full-time

Pay: From €1.00 per hour

Expected hours: 40 per week

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking

Work Location: In person

Implementation Associate / Customer Support

7 month contract commencing Nov 2025

Hybrid - 2 days a week in the office

NewsWhip, the world leader in tracking the spread of news and content, is seeking a Implementation Associate to join our growing Irish team.

If you love news, social media, comms and marketing, and are passionate about providing cutting-edge solutions in those areas, this role could be for you.

NewsWhip is the world's leader at tracking and demystifying the spread of news, information and ideas between people online. We license access to our technology to the world's most sophisticated brands, Communications agencies and media. Our customers are based in more than 25 countries and include Samsung, McDonald's, Ogilvy, the New York Times and the World Health Organization.

You will

:

• Be an expert on the sources that power NewsWhip's platforms
• Be responsible for the addition of various sources to NewsWhip's content database
• Prioritizing tickets logged by other team members and researching markets. Tagging and sorting these sources based on characteristics
• Handle customer support queries via Intercom and escalate to the appropriate team, when necessary
• Manage NewsWhip's content database using internal tools.

As this is an Entry level position the right candidates will:

• Be keen to learn and understand what powers our products
• Ability to communicate clearly with customers and demonstrate a strong proficiency of the English language
• Strong interpersonal and active listening skills
• Understand at times this can be a data heavy job, you are the power behind our content and there is a lot that needs to be in our database
• Be intellectually curious and thrive in a collaborative environment
• Have a real interest in news and social media
• Bonus - If multilingual or have Excel skills

Benefits:

• Competitive hourly rate
• Great working environment - hybrid model
• An opportunity to help define an entirely new industry category
• Excellent opportunity to grow in one of Dublin's fastest growing home-grown companies

Our Ethos:

We believe in maintaining a friendly work environment, a healthy work-life balance, and compensating our employees fairly for their input. You'll be part of a team that believes in mutual support and education, and for a company where a work week isn't just the gap between weekends, but an opportunity to do work that is impactful and innovative. We also love eating and socializing together, and enjoy annual and seasonal company and team retreats, healthy and unhealthy snacks, and other perks.

If this is you, please apply through the link. Looking forward to speaking

Contract Type: Permanent

Location: St. Stephens Green, Dublin 2

Hybrid – office based 50% of time

About the Role:

Royal London Ireland is seeking applications for a Pension's Case Manager whose purpose is to develop broker relationships and deliver excellent service which promotes Royal London as the provider of choice for pension products.

Reporting to the Pensions Team Leader in the role as Pensions Case Manager, you will provide administrative support to our Brokers and our Sales Team as well as making regular, proactive contact to a panel of Brokers to ensure they have accurate and up to date information on all their cases alongside administration of new business applications, servicing and claims.

• About the role

• Develop broker relationships by providing excellent service which promotes Royal London Ireland as the provider of choice for pension products.

• Provide administrative support for and on behalf of the Sales Team.
• Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
• Be able to plan and prioritise own workload to ensure deadlines are achieved.
• Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
• Contributes and opines on the future development of our pension offering.
• Ensure all activities are carried out in accordance with Treating Customers fairly principles and the Consumer Protection Code.
• Maintain records in accordance with RL policies and procedures.

About you

Criteria

• QFA Qualified or working towards it. APA at a minimum.
• Experience in processing and handling queries on ALL pension products.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

About Royal London Ireland

Based in our city centre location on St Stephen's Green in Dublin 2, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to public holidays, up to 14% employer matching pension scheme contribution and a contribution to private medical insurance. You can see details of our benefits here - Our Benefits.

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Central Bank of Ireland (CBI) Fitness & Probity Regime

Some of our roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2014 issued by the CBI. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.

Customer Service Roles Available

We are currently seeking applicants for customer service positions within our back office support team. This is an excellent opportunity to work in a progressive, team-oriented environment where professional development is supported and encouraged.

Key Responsibilities:

• Collaborate effectively as part of a back office support team.
• Respond to customer enquiries via phone or email regarding account transactions.
• Resolve customer issues efficiently, maintaining a high level of customer satisfaction.
• Maintain accurate and detailed customer records.
• Assist customers with opening, closing, and managing their accounts.
• Ensure all activities are carried out in compliance with regulatory requirements.

Additional Information:

• Prior knowledge of financial services is not essential but will be considered an advantage.
• Comprehensive, role-specific financial services training will be provided.

Job Type: Full-time

Pay: €28,000.00-€33,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• On-site parking
• Wellness program

Work Location: In person

Job Specification: Customer Service Agent

Job Title: Customer Service Agent

Location: Limerick

Reports To: Branch Manager

Role Summary

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Agent. This role is pivotal in ensuring exceptional service delivery to our customers while supporting the efficient operation of our technical and inventory management processes. You will be responsible for handling customer inquiries, allocating work to technicians, and managing stock levels to ensure seamless service delivery.

Key Responsibilities

Customer Service

• Serve as the first point of contact for customers via phone, email, or in person, ensuring professional and timely responses.
• Resolve customer inquiries, complaints, and issues, escalating where necessary.
• Maintain detailed and accurate records of customer interactions using our own in house system.

Work Allocation

• Schedule and allocate work to technicians based on priority, location, and availability.
• Monitor job progress and communicate updates to customers and relevant stakeholders.

Stock Management

• Monitor stock levels to ensure availability of required materials and equipment for technicians.
• Conduct regular stock audits and reconcile inventory discrepancies.
• Coordinate with suppliers to place orders and manage deliveries.
• Maintain accurate inventory records.

Administrative Tasks

• Generate and analyse reports related to customer service metrics, technician performance, and stock levels.
• Support team members with administrative duties as needed.

Key Competencies

• Customer Orientation: Strong focus on delivering outstanding service and resolving issues efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Excellent verbal and written communication skills for interacting with customers, technicians, and team members.
• Problem-Solving: Proactive approach to identifying and addressing challenges.
• Technical Aptitude: Familiarity with CRM and inventory management systems (training provided if necessary).
• Teamwork: Ability to collaborate effectively with colleagues across different roles.

Qualifications and Experience

• Previous experience in a customer service role, preferably within a technical or service-oriented industry.
• Familiarity with scheduling and work allocation processes.
• Experience with inventory or stock management is highly desirable.
• Proficiency in (insert software/tools relevant to the role, e.g., MS Office, SAP).
• (Insert any required qualifications, e.g., High School Diploma, Bachelor's Degree, or equivalent experience).

What We Offer

• Competitive salary and benefits package.
• On site parking.
• Employee Discounts.
• Opportunities for career progression within a dynamic and growing company.
• Comprehensive training and support to help you succeed in the role.
• A positive and inclusive workplace culture.

Clanwilliam is a leading provider of pharmacy and practice management software.

Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy, and other clinical settings across Ireland and the UK.

Our vision is to enable the seamless flow of patient data by connecting healthcare software systems to enhance patient experiences. We put our customers at the centre of everything we do and partner with key industry stakeholders to ensure our systems consistently exceed expectations.

We have an exciting opportunity for a Customer Support Executive to join our busy Customer Service Team, supporting our RxWeb product. This role is ideal for someone who is passionate about delivering customer excellence and has a passion for solving problems.

Reporting directly into the Customer Support Manager, You will be responsible for resolving customer queries, ensuring satisfaction, and identifying opportunities to add value through upselling our software and additional modules. This is an excellent opportunity to build your career in a fast-paced, global company with a clear progression path into customer success.

Responsibilities include but are not limited to:

• Identify, resolve, log, and follow up on all customer queries at all levels of support.
• Troubleshoot our software for pharmacies over the phone or via Remote Dial In.
• Troubleshoot hardware problems (PCs, printers, networks, scanners).
• Collaborate with the team to resolve customer issues efficiently.
• Maintain the highest level of communication regarding customer queries, issues, and complaints.
• Proactively identify customer needs and recommend additional modules or features that add value.
• Support customers in maximizing the benefits of our software, driving adoption and satisfaction.
• Take accountability for customer outcomes, ensuring issues are resolved and customers are delighted.
• Contribute to a culture of continuous improvement and customer excellence.

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

• Both graduates and experienced candidates welcome.
• Strong customer focus with a passion for delivering exceptional service.
• Excellent communication, telephone manner, and interpersonal skills.
• Ability to multi-task and manage competing priorities.
• Good knowledge of databases (SQL) is an advantage.
• Willingness to learn and develop new skills, especially in customer success and upselling.
• Positive, flexible, and proactive attitude.
• Highly motivated, accountable, and results-driven.
• Professional approach and strong team player.
• Interest in developing a career in customer success, with a mindset focused on customer outcomes and value.

At Clanwilliam, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

• Company matched pension scheme.
• 22 days annual leave, increasing yearly up to 26 days.
• Up to 18 weeks paid maternity leave.
• Flexible working/work from home opportunities.
• 2 paid CSR Volunteering/Charity Days per year.
• 1 Wellbeing Day per year.
• Full access to our Employee Assistance Programme.
• Regular wellbeing supports and webinars.
• Annual leave purchase scheme.
• Working abroad opportunities – 20 working days per year.

Clanwilliam is an equal opportunities employer.

• We are looking for German-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo
• We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude
• You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way
• 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
• Fluency (written and spoken) in English and German (essential)
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
• Full authorisation to work in Ireland without any restrictions
• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
• Familiarity with tools like Zendesk, G-Suite, or similar
• Klaviyo Product Certification (can be achieved after joining)

• Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office
• We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations
• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Diagnose software issues and resolve escalated customer complaints engage using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Blue Cross Blue Shield of Massachusetts
• Dental insurance
• Vision coverage through EyeMed
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave
• Private medical insurance through Vitality
• Private medical insurance through Bupa
• Vision - expense one eye test per year, and up to £50 per year towards glasses.
• Pension
• Financial coaching
• Life insurance
• Income protection
• Annual leave - up to 28 annual leave days
• 10 company holidays
• Family leave
• Cycle to Work benefit