65 Level Ii jobs in Ireland
Scientist II (Pharma)
Athlone, Leinster
ThermoFisher Scientific
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
**Scientist II - Pharma**
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Location/Division Specific Information**
Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic guides. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. This role will be based at our GMP Laboratories in Athlone, Ireland.
**Discover Impactful Work:**
The role of **Pharma** **Scientist** is to perform a variety of complex sample preparation and analysis procedures to quantitatively measure small molecules using a wide range of analytical instrumentation. Working mainly independently, Scientists will interpret analytical data in regard to acceptability and consistency and set up and maintain analytical instrumentation.
**A day in the Life**
+ Perform a variety of complex sample preparations
+ Analysis procedures to quantitatively measure pharmaceutical compounds in a variety of formations for stability testing and other studies for analytical testing support
+ Review and compilation of results
+ Performing work assignments accurately, timely and in a safe manner
+ Training on routine operation, maintenance and theory of analytical instrumentation, SOPs, and regulatory procedures and guidelines.
+ Works with multiple functional groups to meet business needs.
+ Sets up and maintains analytical instrumentation.
+ Trains on routine operation, maintenance and theory of analytical instrumentation, SOPs and regulatory procedures and guidelines.
+ Ensures QA findings are addressed appropriately.
+ Communicates project status to project leader.
+ Performs work assignments accurately, and in a timely and safe manner.
+ Reviews, interprets, and analyses data for technical, quality and compliance to protocols, methods, SOPs, client criteria and Good Manufacturing Practices (GMP) or Good Laboratory Practices (GLP).
**Education and Experience**
+ Educated to a bachelor's degree level in a relevant area, ie chemistry, biochemistry
+ 2+ years' relevant industry experience within a GMP laboratory (with experience in the following lab testing areas HPLC, GC, MS, Dissolution testing, Karl Fischer, UV-vis, FT-IR, TOC.
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills, Abilities**
+ Proven ability to interpret data by performing trend analysis
+ Proven technical writing skills
+ Proven problem solving skills
+ Detailed knowledge of method validation; method development would be an advantage.
+ The ability to plan, schedule and carry out work for successful project completion
+ A positive attitude and ability to work well with others
+ The ability to write protocols and reports with minimum supervision
+ Excellent attention to detail
+ Be able to communicate effectively and follow detailed written and verbal instruction
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**_We welcome and encourage applicants from outside of Ireland. We can provide support with immigration and visa needs for successful applicants and dependents, tax consultations and other basic destination services. All other relocation costs are at the expense of the applicant._**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
**Scientist II - Pharma**
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Location/Division Specific Information**
Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic guides. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. This role will be based at our GMP Laboratories in Athlone, Ireland.
**Discover Impactful Work:**
The role of **Pharma** **Scientist** is to perform a variety of complex sample preparation and analysis procedures to quantitatively measure small molecules using a wide range of analytical instrumentation. Working mainly independently, Scientists will interpret analytical data in regard to acceptability and consistency and set up and maintain analytical instrumentation.
**A day in the Life**
+ Perform a variety of complex sample preparations
+ Analysis procedures to quantitatively measure pharmaceutical compounds in a variety of formations for stability testing and other studies for analytical testing support
+ Review and compilation of results
+ Performing work assignments accurately, timely and in a safe manner
+ Training on routine operation, maintenance and theory of analytical instrumentation, SOPs, and regulatory procedures and guidelines.
+ Works with multiple functional groups to meet business needs.
+ Sets up and maintains analytical instrumentation.
+ Trains on routine operation, maintenance and theory of analytical instrumentation, SOPs and regulatory procedures and guidelines.
+ Ensures QA findings are addressed appropriately.
+ Communicates project status to project leader.
+ Performs work assignments accurately, and in a timely and safe manner.
+ Reviews, interprets, and analyses data for technical, quality and compliance to protocols, methods, SOPs, client criteria and Good Manufacturing Practices (GMP) or Good Laboratory Practices (GLP).
**Education and Experience**
+ Educated to a bachelor's degree level in a relevant area, ie chemistry, biochemistry
+ 2+ years' relevant industry experience within a GMP laboratory (with experience in the following lab testing areas HPLC, GC, MS, Dissolution testing, Karl Fischer, UV-vis, FT-IR, TOC.
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills, Abilities**
+ Proven ability to interpret data by performing trend analysis
+ Proven technical writing skills
+ Proven problem solving skills
+ Detailed knowledge of method validation; method development would be an advantage.
+ The ability to plan, schedule and carry out work for successful project completion
+ A positive attitude and ability to work well with others
+ The ability to write protocols and reports with minimum supervision
+ Excellent attention to detail
+ Be able to communicate effectively and follow detailed written and verbal instruction
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**_We welcome and encourage applicants from outside of Ireland. We can provide support with immigration and visa needs for successful applicants and dependents, tax consultations and other basic destination services. All other relocation costs are at the expense of the applicant._**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
Scientist II (Inhalations)
Athlone, Leinster
ThermoFisher Scientific
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
**Scientist II - Inhalation - Pharma**
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Location/Division Specific Information**
Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic guides. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. This role will be based at our GMP Laboratories in Athlone, Ireland.
**Discover Impactful Work:**
The role of **Pharma** **Scientist** is to perform a variety of complex sample preparation and analysis procedures to quantitatively measure small molecules using a wide range of analytical instrumentation. Working mainly independently, Scientists will interpret analytical data in regard to acceptability and consistency and set up and maintain analytical instrumentation.
**A day in the Life**
+ Perform a variety of complex sample preparations
+ Analysis procedures to quantitatively measure pharmaceutical compounds in a variety of formations for stability testing and other studies for analytical testing support
+ Review and compilation of results
+ Performing work assignments accurately, timely and in a safe manner
+ Training on routine operation, maintenance and theory of analytical instrumentation, SOPs, and regulatory procedures and guidelines.
+ Works with multiple functional groups to meet business needs.
+ Sets up and maintains analytical instrumentation.
+ Trains on routine operation, maintenance and theory of analytical instrumentation, SOPs and regulatory procedures and guidelines.
+ Ensures QA findings are addressed appropriately.
+ Communicates project status to project leader.
+ Performs work assignments accurately, and in a timely and safe manner.
+ Reviews, interprets, and analyses data for technical, quality and compliance to protocols, methods, SOPs, client criteria and Good Manufacturing Practices (GMP) or Good Laboratory Practices (GLP).
**Education and Experience**
+ Educated to a bachelor's degree level in a relevant area, ie chemistry, biochemistry, pharmaceutical science
+ 2+ years' relevant industry experience within a GMP laboratory (with experience in the following lab testing areas HPLC, GC, MS, Dissolution testing, Karl Fischer, UV-vis, FT-IR, TOC.
+ Experience ideally should include testing on inhaled devices/products
+ Experience should include Empower
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills, Abilities**
+ Proven ability to interpret data by performing trend analysis
+ Proven technical writing skills
+ Proven problem solving skills
+ Detailed knowledge of method validation; method development would be an advantage.
+ The ability to plan, schedule and carry out work for successful project completion
+ A positive attitude and ability to work well with others
+ The ability to write protocols and reports with minimum supervision
+ Excellent attention to detail
+ Be able to communicate effectively and follow detailed written and verbal instruction
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**_We welcome and encourage applicants from outside of Ireland. We can provide support with immigration and visa needs for successful applicants and dependents, tax consultations and other basic destination services. All other relocation costs are at the expense of the applicant._**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
**Scientist II - Inhalation - Pharma**
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Location/Division Specific Information**
Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic guides. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. This role will be based at our GMP Laboratories in Athlone, Ireland.
**Discover Impactful Work:**
The role of **Pharma** **Scientist** is to perform a variety of complex sample preparation and analysis procedures to quantitatively measure small molecules using a wide range of analytical instrumentation. Working mainly independently, Scientists will interpret analytical data in regard to acceptability and consistency and set up and maintain analytical instrumentation.
**A day in the Life**
+ Perform a variety of complex sample preparations
+ Analysis procedures to quantitatively measure pharmaceutical compounds in a variety of formations for stability testing and other studies for analytical testing support
+ Review and compilation of results
+ Performing work assignments accurately, timely and in a safe manner
+ Training on routine operation, maintenance and theory of analytical instrumentation, SOPs, and regulatory procedures and guidelines.
+ Works with multiple functional groups to meet business needs.
+ Sets up and maintains analytical instrumentation.
+ Trains on routine operation, maintenance and theory of analytical instrumentation, SOPs and regulatory procedures and guidelines.
+ Ensures QA findings are addressed appropriately.
+ Communicates project status to project leader.
+ Performs work assignments accurately, and in a timely and safe manner.
+ Reviews, interprets, and analyses data for technical, quality and compliance to protocols, methods, SOPs, client criteria and Good Manufacturing Practices (GMP) or Good Laboratory Practices (GLP).
**Education and Experience**
+ Educated to a bachelor's degree level in a relevant area, ie chemistry, biochemistry, pharmaceutical science
+ 2+ years' relevant industry experience within a GMP laboratory (with experience in the following lab testing areas HPLC, GC, MS, Dissolution testing, Karl Fischer, UV-vis, FT-IR, TOC.
+ Experience ideally should include testing on inhaled devices/products
+ Experience should include Empower
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills, Abilities**
+ Proven ability to interpret data by performing trend analysis
+ Proven technical writing skills
+ Proven problem solving skills
+ Detailed knowledge of method validation; method development would be an advantage.
+ The ability to plan, schedule and carry out work for successful project completion
+ A positive attitude and ability to work well with others
+ The ability to write protocols and reports with minimum supervision
+ Excellent attention to detail
+ Be able to communicate effectively and follow detailed written and verbal instruction
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**_We welcome and encourage applicants from outside of Ireland. We can provide support with immigration and visa needs for successful applicants and dependents, tax consultations and other basic destination services. All other relocation costs are at the expense of the applicant._**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
1
System Engineer II
Dublin, Leinster
Qualtrics
Posted 5 days ago
Job Viewed
Job Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**System Engineer II**
**Why We Have This Role**
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.
**How You'll Find Success**
+ Deep knowledge in Linux systems and a variety of open source tooling/technologies
+ Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams
+ Designing with an eye towards scalability, both in technical measures and organizational processes
+ Possessing a customer-obsessed attitude when working with application teams within the company
+ Emphasize scalable and high-performance architectural design, ensuring solutions are both efficient and sustainable
+ Maintain a proactive mindset to identify gaps in platform performance and address them effectively
**How You'll Grow**
+ You will be working with cutting edge Kubernetes ingress technologies, like Gateway API to architect and implement how application ingress works at enterprise, worldwide, scale
+ You will gain expertise in DNS and service discovery technologies, including Route53
+ You will work with Cilium and Hubble as a part of the overall service mesh and application visibility layer of our infrastructure
**Things You'll Do**
+ Influence the way that engineers at Qualtrics running applications through best-in-class tooling, and services
+ You will create, deploy, and operate services that ensure our overall platform exceeds goals for availability, scalability, and performance
+ You will help define how Qualtrics engineers operate containerized workloads
+ You will architect the services and design the best practices for service discovery for all of Qualtrics engineering
+ Participate in periodic on-call responsibilities as part of a global team
**What We're Looking For On Your Resume**
+ Experience in high-level languages like Go/Python and scripting languages like Bash
+ Experience with distributed systems and microservices architectures
+ Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
+ Strong experience with Linux OS and its administration
+ Understanding of containerization technologies (Docker, Kubernetes)
+ Excellent analytical and problem-solving skills
+ Strong communication skills and ability to work effectively within a team and across various teams
+ Good understanding of web technologies & protocols e.g. TCP/IP and HTTP
+ Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
+ Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
+ Knowledge and practice of DevOps culture
+ Experience in incident response and root cause analysis
**What You Should Know About This Team**
+ On the Platform Infrastructure team, we work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused service mesh, API gateways, and container orchestration features.
+ We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering.
+ Thousands of hosts in regions across the globe.
+ This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics.
+ We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.
**Our Team's Favorite Perks and Benefits**
+ Annual Leave: 25 annual leave days per annum plus an additional day for each year of service (to a max of 5)
+ Private Medical Insurance - health & dental cover for you and your dependents
+ Wellness - can be reimbursed for a variety of wellness activities via our dedicated platform
+ Qualtrics Experience Program - A bonus each year for an experience of your choosing
+ Group Life & Income Protection Insurance
+ Free breakfasts, lunches, snacks, and drinks for everyone in the office
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act_
_Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit_
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**System Engineer II**
**Why We Have This Role**
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.
**How You'll Find Success**
+ Deep knowledge in Linux systems and a variety of open source tooling/technologies
+ Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams
+ Designing with an eye towards scalability, both in technical measures and organizational processes
+ Possessing a customer-obsessed attitude when working with application teams within the company
+ Emphasize scalable and high-performance architectural design, ensuring solutions are both efficient and sustainable
+ Maintain a proactive mindset to identify gaps in platform performance and address them effectively
**How You'll Grow**
+ You will be working with cutting edge Kubernetes ingress technologies, like Gateway API to architect and implement how application ingress works at enterprise, worldwide, scale
+ You will gain expertise in DNS and service discovery technologies, including Route53
+ You will work with Cilium and Hubble as a part of the overall service mesh and application visibility layer of our infrastructure
**Things You'll Do**
+ Influence the way that engineers at Qualtrics running applications through best-in-class tooling, and services
+ You will create, deploy, and operate services that ensure our overall platform exceeds goals for availability, scalability, and performance
+ You will help define how Qualtrics engineers operate containerized workloads
+ You will architect the services and design the best practices for service discovery for all of Qualtrics engineering
+ Participate in periodic on-call responsibilities as part of a global team
**What We're Looking For On Your Resume**
+ Experience in high-level languages like Go/Python and scripting languages like Bash
+ Experience with distributed systems and microservices architectures
+ Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
+ Strong experience with Linux OS and its administration
+ Understanding of containerization technologies (Docker, Kubernetes)
+ Excellent analytical and problem-solving skills
+ Strong communication skills and ability to work effectively within a team and across various teams
+ Good understanding of web technologies & protocols e.g. TCP/IP and HTTP
+ Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
+ Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
+ Knowledge and practice of DevOps culture
+ Experience in incident response and root cause analysis
**What You Should Know About This Team**
+ On the Platform Infrastructure team, we work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused service mesh, API gateways, and container orchestration features.
+ We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering.
+ Thousands of hosts in regions across the globe.
+ This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics.
+ We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.
**Our Team's Favorite Perks and Benefits**
+ Annual Leave: 25 annual leave days per annum plus an additional day for each year of service (to a max of 5)
+ Private Medical Insurance - health & dental cover for you and your dependents
+ Wellness - can be reimbursed for a variety of wellness activities via our dedicated platform
+ Qualtrics Experience Program - A bonus each year for an experience of your choosing
+ Group Life & Income Protection Insurance
+ Free breakfasts, lunches, snacks, and drinks for everyone in the office
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act_
_Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit_
This advertiser has chosen not to accept applicants from your region.
2
Software Engineer II
Dublin, Leinster
Mastercard
Posted 5 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Software Engineer II
Overview
Corporate Security Engineering is a global Mastercard team that designs, builds and supports service platforms that provide cryptographic, key management and certificate management functions utilized by global Mastercard application teams.
The Corporate Security Engineering team develops and supports shared security services to be leveraged across Enterprise by consuming application teams. Our inventory of shared services include cryptography, certificate management, code signing, and key management.
The Corporate Security Engineering Senior Software Engineer will be responsible for the component design, development and integration of digital security technologies and solutions to be leveraged by the enterprise.
The Corporate Security Engineering Senior Software Engineer will define requirements for new applications and enhancements, adhering to standards, processes and best practices.
- Are you motivated to protect Mastercard's Assets?
-Are you interested in working in a fast-paced, challenging technical environment?
Role
We are seeking a talented and detail-oriented Software Engineer to contribute to the development and enhancement of our key management system. This system is built using Java 21, employs a hexagonal architecture, and integrates multiple microservices. The Software Engineer will focus on hands-on coding and development tasks, ensuring high-quality, secure, and efficient software.
We are looking for an Engineer who wants to deepen their technical expertise while contributing to cutting-edge solutions. The system leverages Postgres as the primary database, with microservices communicating via Kafka, and includes cryptographic operations using Hardware Security Modules.
Coding and Development
- Write, maintain, and improve high-quality code for microservices built with Java 21.
- Implement and maintain features using frameworks such as Spring Boot and Hibernate.
- Build RESTful APIs and ensure they are secure, efficient, and adhere to architectural guidelines.
- Develop and optimize database interactions with Postgres, focusing on performance and reliability.
- Participate in integrating and optimizing cryptographic operations with Hardware Security Modules.
Testing and Quality Assurance
- Write and maintain unit, integration, and performance tests for all deliverables.
- Perform debugging, troubleshooting, and resolving of issues in development and production environments.
Collaboration
- Work closely with team leads, senior engineers, and peers to understand requirements and deliver solutions.
- Participate in code reviews to maintain code quality and consistency across the project.
- Collaborate with the QA and DevOps teams to ensure smooth deployment and system reliability.
Documentation
- Document technical implementations, configurations, and best practices in Confluence or other tools.
- Ensure code is properly commented and adheres to team standards.
Tool Proficiency
- Utilize the Atlassian suite (Jira, Confluence) for task tracking and documentation.
- Use GIT as the source control management (SCM) tool, following best practices for branching and merging.
Technical Skills
- Programming Languages: Proficiency in Java (version 21 preferred).
- Frameworks: Experience with Spring Boot, Hibernate, and related tools.
- Architectures: Understanding of hexagonal architecture and microservices design principles.
- Messaging Systems: Familiarity with Kafka for asynchronous communication.
- Database: Familiarity in Postgres, including schema design and query optimization.
- Cryptography: Basic understanding of cryptographic operations.
Tool Proficiency
- Experience with Atlassian suite (Jira, Confluence).
- Knowledge of GIT as a source control management (SCM) tool.
Soft Skills
- Attention to detail and commitment to delivering high-quality work.
- Good problem-solving skills and ability to work independently or in a team.
- Effective communication and collaboration skills.
Preferred Qualifications
- Familiarity with DevOps practices and CI/CD pipelines.
- Familiarity in secure systems or key management systems.
- Familiarity in front-end application.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Software Engineer II
Overview
Corporate Security Engineering is a global Mastercard team that designs, builds and supports service platforms that provide cryptographic, key management and certificate management functions utilized by global Mastercard application teams.
The Corporate Security Engineering team develops and supports shared security services to be leveraged across Enterprise by consuming application teams. Our inventory of shared services include cryptography, certificate management, code signing, and key management.
The Corporate Security Engineering Senior Software Engineer will be responsible for the component design, development and integration of digital security technologies and solutions to be leveraged by the enterprise.
The Corporate Security Engineering Senior Software Engineer will define requirements for new applications and enhancements, adhering to standards, processes and best practices.
- Are you motivated to protect Mastercard's Assets?
-Are you interested in working in a fast-paced, challenging technical environment?
Role
We are seeking a talented and detail-oriented Software Engineer to contribute to the development and enhancement of our key management system. This system is built using Java 21, employs a hexagonal architecture, and integrates multiple microservices. The Software Engineer will focus on hands-on coding and development tasks, ensuring high-quality, secure, and efficient software.
We are looking for an Engineer who wants to deepen their technical expertise while contributing to cutting-edge solutions. The system leverages Postgres as the primary database, with microservices communicating via Kafka, and includes cryptographic operations using Hardware Security Modules.
Coding and Development
- Write, maintain, and improve high-quality code for microservices built with Java 21.
- Implement and maintain features using frameworks such as Spring Boot and Hibernate.
- Build RESTful APIs and ensure they are secure, efficient, and adhere to architectural guidelines.
- Develop and optimize database interactions with Postgres, focusing on performance and reliability.
- Participate in integrating and optimizing cryptographic operations with Hardware Security Modules.
Testing and Quality Assurance
- Write and maintain unit, integration, and performance tests for all deliverables.
- Perform debugging, troubleshooting, and resolving of issues in development and production environments.
Collaboration
- Work closely with team leads, senior engineers, and peers to understand requirements and deliver solutions.
- Participate in code reviews to maintain code quality and consistency across the project.
- Collaborate with the QA and DevOps teams to ensure smooth deployment and system reliability.
Documentation
- Document technical implementations, configurations, and best practices in Confluence or other tools.
- Ensure code is properly commented and adheres to team standards.
Tool Proficiency
- Utilize the Atlassian suite (Jira, Confluence) for task tracking and documentation.
- Use GIT as the source control management (SCM) tool, following best practices for branching and merging.
Technical Skills
- Programming Languages: Proficiency in Java (version 21 preferred).
- Frameworks: Experience with Spring Boot, Hibernate, and related tools.
- Architectures: Understanding of hexagonal architecture and microservices design principles.
- Messaging Systems: Familiarity with Kafka for asynchronous communication.
- Database: Familiarity in Postgres, including schema design and query optimization.
- Cryptography: Basic understanding of cryptographic operations.
Tool Proficiency
- Experience with Atlassian suite (Jira, Confluence).
- Knowledge of GIT as a source control management (SCM) tool.
Soft Skills
- Attention to detail and commitment to delivering high-quality work.
- Good problem-solving skills and ability to work independently or in a team.
- Effective communication and collaboration skills.
Preferred Qualifications
- Familiarity with DevOps practices and CI/CD pipelines.
- Familiarity in secure systems or key management systems.
- Familiarity in front-end application.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
3
Software Engineer II
Cork, Munster
Cadence Design Systems, Inc.
Posted 5 days ago
Job Viewed
Job Description
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.
Cadence customers are the world's most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The SVG team are seeking a Lead AI Software Engineer to join our team at Cadence Design Systems. As an AI Software Engineer, you will be part of a team which is responsible for developing and evaluating AI infrastructures for multiple Electronic Design Automation (EDA) solutions and projects. This role offers an exciting opportunity to work at the intersection of computational software and artificial intelligence, helping to shape the future of Cadence's innovative solutions.
Job Responsibilities:
+ Design and development of Agentic AI infrastructures and features, while keeping high quality and performant deliverables.
+ Evaluation of both existing and emerging AI technologies and tools appropriate for specific EDA problems.
+ Reporting and documenting on AI processes and results.
+ Effectively communicate, learn from and educate other engineers in the theory and best practices of the application of AI.
+ Collaboration with both junior and senior colleagues, cross teams and external customers.
Job Qualifications:
+ Good degree in Computer Science, Electrical Engineering, or related technical field.
+ Strong programming skills in C, C++, Python
+ Knowledge of AI/ML concepts and frameworks
+ Strong understanding of Software Development best practices and in OO Design principles and patterns.
+ Excellent problem-solving skills and analytical thinking
+ Excellent communication skills and collaboration capabilities.
+ Ability to work in a diverse/multi-cultural environment.
+ Curiosity, eagerness to learn, seek out and experiment with new technologies and tools.
+ A good balance of being self-motivated, independent, while highly collaborative, flexible and open to multiple points of view.
Nice to Haves:
+ Experience or understanding of electronic design.
+ Experience developing in a Linux environment.
+ Experience dealing with customers & external stakeholders.
+ Strong presentation skills.
Work Arrangements
+ Hybrid working model with multiple in-office days expected
+ Opportunities for collaboration with global teams
Why Join Cadence?
+ Work with cutting-edge AI technology that impacts the development of next-generation products
+ Collaborate with industry experts and thought leaders in computational software
+ Professional development opportunities and clear career progression paths
+ Inclusive workplace culture that values diversity of thought and innovation
Additional Information:
Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.
We're doing work that matters. Help us solve what others can't.
Additional Jobs ( Employment Opportunity Policy:
Cadence is committed to equal employment opportunity throughout all levels of the organization.
+ Read the policy(opens in a new tab) ( welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact
Privacy Policy:
Job Applicant If you are a job seeker creating a profile using our careers website, please see the privacy policy(opens in a new tab) ( .
E-Verify Cadence participates in the
E-Verify program in certain U.S. locations as required by law. Download More Information on E-Verify (64K) ( plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.
Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.
Cadence customers are the world's most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The SVG team are seeking a Lead AI Software Engineer to join our team at Cadence Design Systems. As an AI Software Engineer, you will be part of a team which is responsible for developing and evaluating AI infrastructures for multiple Electronic Design Automation (EDA) solutions and projects. This role offers an exciting opportunity to work at the intersection of computational software and artificial intelligence, helping to shape the future of Cadence's innovative solutions.
Job Responsibilities:
+ Design and development of Agentic AI infrastructures and features, while keeping high quality and performant deliverables.
+ Evaluation of both existing and emerging AI technologies and tools appropriate for specific EDA problems.
+ Reporting and documenting on AI processes and results.
+ Effectively communicate, learn from and educate other engineers in the theory and best practices of the application of AI.
+ Collaboration with both junior and senior colleagues, cross teams and external customers.
Job Qualifications:
+ Good degree in Computer Science, Electrical Engineering, or related technical field.
+ Strong programming skills in C, C++, Python
+ Knowledge of AI/ML concepts and frameworks
+ Strong understanding of Software Development best practices and in OO Design principles and patterns.
+ Excellent problem-solving skills and analytical thinking
+ Excellent communication skills and collaboration capabilities.
+ Ability to work in a diverse/multi-cultural environment.
+ Curiosity, eagerness to learn, seek out and experiment with new technologies and tools.
+ A good balance of being self-motivated, independent, while highly collaborative, flexible and open to multiple points of view.
Nice to Haves:
+ Experience or understanding of electronic design.
+ Experience developing in a Linux environment.
+ Experience dealing with customers & external stakeholders.
+ Strong presentation skills.
Work Arrangements
+ Hybrid working model with multiple in-office days expected
+ Opportunities for collaboration with global teams
Why Join Cadence?
+ Work with cutting-edge AI technology that impacts the development of next-generation products
+ Collaborate with industry experts and thought leaders in computational software
+ Professional development opportunities and clear career progression paths
+ Inclusive workplace culture that values diversity of thought and innovation
Additional Information:
Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.
We're doing work that matters. Help us solve what others can't.
Additional Jobs ( Employment Opportunity Policy:
Cadence is committed to equal employment opportunity throughout all levels of the organization.
+ Read the policy(opens in a new tab) ( welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact
Privacy Policy:
Job Applicant If you are a job seeker creating a profile using our careers website, please see the privacy policy(opens in a new tab) ( .
E-Verify Cadence participates in the
E-Verify program in certain U.S. locations as required by law. Download More Information on E-Verify (64K) ( plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.
Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
This advertiser has chosen not to accept applicants from your region.
4
QA Specialist II
Cork, Munster
Gilead Sciences, Inc.
Posted 11 days ago
Job Viewed
Job Description
At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
**QA Specialist II position in QA Supplier Systems Group, Gilead Sciences Ireland UC Cork**
Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.
**The Position**
This role is a QA Specialist II, permanent role in the GSIUC QA Department, under the QA Supplier systems group. This specific role is required for QA oversight for all GXP Suppliers and Service providers used by GSIUC involving External audit Management, External Deviations, Quality agreement Management, Supplier introduction approval, Supplier notification assessment and Continuous Supplier monitoring.
This position requires a sound knowledge of quality assurance systems, methods and procedures. The candidate will be required to exercise judgment, within well-defined and established procedures and practices, to identify problems and appropriate actions and to generate alternatives and recommendations within defined processes. The candidate must be proactive in their daily activities and interactions.
**Essential Duties and Job Functions:**
+ Performs a variety of activities to ensure compliance with applicable cGxP regulatory requirements.
+ Review and Approval of the Introduction of new Suppliers/Service providers and update in scope of approved Suppliers/Service providers.
+ Completion and approval of Qualification review records in the Supplier management system within Gilead QMS to support approval of new supplier/service provider introduction/new material introduction.
+ Approval of new supplier and material part numbers within Gilead's product lifecycle management system
+ Periodic Evaluation/Continuous monitoring of approved Suppliers/Service provider
+ Review of approval of Supplier appraisal reports
+ External Audit Management
+ Quality agreement Management
+ External Deviation approval
+ Completion of yearly Excipient Supplier evaluation including completion of audit frequency assessment and GMP criticality gap assessment review
+ Ownership, assessment, and Approval of Supplier/Service provider Notifications including changes and quality issues.
+ External and Internal auditing
+ Support for regulatory and corporate audits.
+ Participates in authoring, reviewing, and approving Standard Operating Procedures (SOPs)/other types of controlled documents.
+ Identifies deviations from accepted practices, exercises judgement to evaluate impact and determines appropriate actions.
+ Review and approval of GMP Deviation investigations and CAPAs if required.
+ Performs walkthroughs on behalf of the QA department to ensure site compliance to GMP.
+ Participates in site Strategic, Technical and Operational Excellence projects on behalf of QA and represents the QA function at relevant cross-functional meetings.
+ Normally receives very little instruction on routine work, general instructions on new assignments.
**Knowledge, Experience and Skills:**
+ Prior experience in pharmaceutical industry is preferred and experience of making Quality decisions.
+ Experience with working with external suppliers is preferred and ability to act when quality issues are seen.
+ Working knowledge of current Good Manufacturing Practices (cGMPs) (FDA / EMEA standards and quality systems)
+ Demonstrates working knowledge of quality assurance systems, methods, and procedures.
+ Basic knowledge of OPEX Lean tools, and root cause analysis tools used for identifying and correcting deviations.
+ Demonstrates audit and investigation skills, and report writing skills.
+ Good verbal, written, and interpersonal communication skills.
+ Proficiency in Microsoft Office applications.
**Typical Education & Experience:**
+ Relevant experience in a GMP environment related field and a BS or MS
**Behaviours:**
+ Positive attitude and enjoys working as part of a team
+ Resilient profile with the ability to deliver in a challenging environment
+ Ability to engage and manage multiple stakeholders to achieve the objective
+ Curious with learning agility
+ Operationally excellent
+ Organised with systematic approach to prioritisation
+ Process orientated to achieve the business objective
**Gilead Core Values:**
+ Integrity (always doing the right thing)
+ Teamwork (collaborating in good faith)
+ Excellence (working at a high level of commitment and capability)
+ Accountability (taking personal responsibility)
+ Inclusion (encouraging diversity)
**Equal Employment Opportunity (EEO)**
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
**QA Specialist II position in QA Supplier Systems Group, Gilead Sciences Ireland UC Cork**
Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.
**The Position**
This role is a QA Specialist II, permanent role in the GSIUC QA Department, under the QA Supplier systems group. This specific role is required for QA oversight for all GXP Suppliers and Service providers used by GSIUC involving External audit Management, External Deviations, Quality agreement Management, Supplier introduction approval, Supplier notification assessment and Continuous Supplier monitoring.
This position requires a sound knowledge of quality assurance systems, methods and procedures. The candidate will be required to exercise judgment, within well-defined and established procedures and practices, to identify problems and appropriate actions and to generate alternatives and recommendations within defined processes. The candidate must be proactive in their daily activities and interactions.
**Essential Duties and Job Functions:**
+ Performs a variety of activities to ensure compliance with applicable cGxP regulatory requirements.
+ Review and Approval of the Introduction of new Suppliers/Service providers and update in scope of approved Suppliers/Service providers.
+ Completion and approval of Qualification review records in the Supplier management system within Gilead QMS to support approval of new supplier/service provider introduction/new material introduction.
+ Approval of new supplier and material part numbers within Gilead's product lifecycle management system
+ Periodic Evaluation/Continuous monitoring of approved Suppliers/Service provider
+ Review of approval of Supplier appraisal reports
+ External Audit Management
+ Quality agreement Management
+ External Deviation approval
+ Completion of yearly Excipient Supplier evaluation including completion of audit frequency assessment and GMP criticality gap assessment review
+ Ownership, assessment, and Approval of Supplier/Service provider Notifications including changes and quality issues.
+ External and Internal auditing
+ Support for regulatory and corporate audits.
+ Participates in authoring, reviewing, and approving Standard Operating Procedures (SOPs)/other types of controlled documents.
+ Identifies deviations from accepted practices, exercises judgement to evaluate impact and determines appropriate actions.
+ Review and approval of GMP Deviation investigations and CAPAs if required.
+ Performs walkthroughs on behalf of the QA department to ensure site compliance to GMP.
+ Participates in site Strategic, Technical and Operational Excellence projects on behalf of QA and represents the QA function at relevant cross-functional meetings.
+ Normally receives very little instruction on routine work, general instructions on new assignments.
**Knowledge, Experience and Skills:**
+ Prior experience in pharmaceutical industry is preferred and experience of making Quality decisions.
+ Experience with working with external suppliers is preferred and ability to act when quality issues are seen.
+ Working knowledge of current Good Manufacturing Practices (cGMPs) (FDA / EMEA standards and quality systems)
+ Demonstrates working knowledge of quality assurance systems, methods, and procedures.
+ Basic knowledge of OPEX Lean tools, and root cause analysis tools used for identifying and correcting deviations.
+ Demonstrates audit and investigation skills, and report writing skills.
+ Good verbal, written, and interpersonal communication skills.
+ Proficiency in Microsoft Office applications.
**Typical Education & Experience:**
+ Relevant experience in a GMP environment related field and a BS or MS
**Behaviours:**
+ Positive attitude and enjoys working as part of a team
+ Resilient profile with the ability to deliver in a challenging environment
+ Ability to engage and manage multiple stakeholders to achieve the objective
+ Curious with learning agility
+ Operationally excellent
+ Organised with systematic approach to prioritisation
+ Process orientated to achieve the business objective
**Gilead Core Values:**
+ Integrity (always doing the right thing)
+ Teamwork (collaborating in good faith)
+ Excellence (working at a high level of commitment and capability)
+ Accountability (taking personal responsibility)
+ Inclusion (encouraging diversity)
**Equal Employment Opportunity (EEO)**
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
This advertiser has chosen not to accept applicants from your region.
5
Software Engineer II
Dublin, Leinster
Mastercard
Posted 19 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Software Engineer II
Software Engineer II -
Provides support of applications software through programming, analysis, design, development and delivery of software solutions. Researches alternative technical solutions for changing business needs.
Major Accountabilities:
-Responsible for programming, testing, implementation, documentation, maintenance and support of systems application software in adherence with MasterCard standards, processes and best practices.
-Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget.
-Research, create and evaluate technical solution alternatives for the business needs current and upcoming technologies and frameworks.
-Perform feasibility studies, logic designs, detailed systems flowcharting, analysis of input-output flow, cost and time analysis.
-Work with project team to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems and independently perform assigned tasks, perform production incident management. Participate in on-call pager support rotation.
-Document software programs per Software Development Best Practices. Follow MasterCard Quality Assurance and Quality Control processes.
-Assist Senior Team members in modification of the documentation templates per the needs of the project and technology.
-Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency.
-Support collection and reporting of project and software metrics.
Education:
-Bachelor's degree in Information Technology, Computer Science or Management Information Systems or equivalent work experience.
Knowledge / Experience:
-Thorough knowledge and understanding of Software Engineering Concepts and Methodologies is required.
-Must demonstrate MC Core Competencies.
-1 to 3 years of experience in software engineering field.
Skills/ Abilities:
-Skilled in writing secure code across languages (Java, Python, Golang, C#) with knowledge of OWASP, CWE, and SEI CERT standards.
-Proficient in debugging, Gitflow, TDD/BDD, and applying design patterns. -Experienced in API development, test pyramid practices, code quality tools (Sonar, Zally, Checkmarx), and agile estimation techniques.
-Must be high-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
-Must provide the necessary skills to have a high degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
-Strong communication skills -- both verbal and written - with strong relationship, collaborative skills and organizational skills.
-Ability to work as a member of matrix based diverse and geographically distributed project team.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Software Engineer II
Software Engineer II -
Provides support of applications software through programming, analysis, design, development and delivery of software solutions. Researches alternative technical solutions for changing business needs.
Major Accountabilities:
-Responsible for programming, testing, implementation, documentation, maintenance and support of systems application software in adherence with MasterCard standards, processes and best practices.
-Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget.
-Research, create and evaluate technical solution alternatives for the business needs current and upcoming technologies and frameworks.
-Perform feasibility studies, logic designs, detailed systems flowcharting, analysis of input-output flow, cost and time analysis.
-Work with project team to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems and independently perform assigned tasks, perform production incident management. Participate in on-call pager support rotation.
-Document software programs per Software Development Best Practices. Follow MasterCard Quality Assurance and Quality Control processes.
-Assist Senior Team members in modification of the documentation templates per the needs of the project and technology.
-Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency.
-Support collection and reporting of project and software metrics.
Education:
-Bachelor's degree in Information Technology, Computer Science or Management Information Systems or equivalent work experience.
Knowledge / Experience:
-Thorough knowledge and understanding of Software Engineering Concepts and Methodologies is required.
-Must demonstrate MC Core Competencies.
-1 to 3 years of experience in software engineering field.
Skills/ Abilities:
-Skilled in writing secure code across languages (Java, Python, Golang, C#) with knowledge of OWASP, CWE, and SEI CERT standards.
-Proficient in debugging, Gitflow, TDD/BDD, and applying design patterns. -Experienced in API development, test pyramid practices, code quality tools (Sonar, Zally, Checkmarx), and agile estimation techniques.
-Must be high-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
-Must provide the necessary skills to have a high degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
-Strong communication skills -- both verbal and written - with strong relationship, collaborative skills and organizational skills.
-Ability to work as a member of matrix based diverse and geographically distributed project team.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
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6
Analyst (II) Biopharma
H91K2K0 Waterford, Munster
Pale Blue Dot® Recruitment
Posted 1 day ago
Job Viewed
Job Description
Our Client a leading Life Sciences Organization is hiring an Analyst II for their Biopharma dept. The successful candidate will perform testing, review laboratory data, and advance proficiency in analytical techniques. This role involves gaining deeper insights into business processes, ensuring quality standards, and supporting continuous improvement initiatives.
Responsibilities Include but are not Limited to:
Becoming familiar with work practices and documentation requirements through formal training during the first six months.
Gaining a deeper understanding of company processes, including customer awareness, lab safety, and operational efficiency.
Acting on initiative to learn and master testing or data review tasks as required.
Achieving proficiency in specific procedures and training modules as outlined in the training plan.
Performing techniques/tests for which they are qualified according to completed training records and under the direction of senior laboratory staff.
Training Analyst Level 1 and other Analyst Level 2 staff on techniques/tests they are proficient in.
Developing a detailed understanding of the company’s quality systems, including managing deviations and calibration of basic-level equipment.
Preparing or reviewing customer reports for approval by senior staff.
Providing cover for other team members as required.
Keeping training records up to date and proactively initiating training as per the training plan.
Adhering to all company standards related to safety, housekeeping, and quality, and notifying management of any discrepancies.
Ensuring full compliance with customer requirements and being flexible to work in any area of the business as needed.
Identifying opportunities for improvement in quality and service and collaborating with the team to implement continuous improvement initiatives.
Participating in the company On-Call/Call-Out rota as required.
Education:
A degree or diploma in Chemistry or a related discipline is required.
Experience:
At least 1 year of experience in a GMP laboratory.
Skills and Competencies:
Strong documentation skills with attention to accuracy and detail.
Good communication skills both internally and externally, with the ability to understand and articulate customer needs.
Passionate about quality and customer service.
Good team player who is organized, dependable, and accurate.
Ability to work effectively within a team and independently.
High level of dependability, reliability, and integrity.
Performance Competencies:
Builds Customer Allegiance: Dedicated to meeting customer expectations, building long-term relationships, and ensuring deliverables are completed on time.
Focus on Growth: Works towards business goals with a commitment to excellence and is willing to take responsible risks to achieve results.
Job Knowledge: Comprehends all phases of work, utilizes relevant theories and practices, and understands related departmental functions.
Teamwork and Cooperation: Adapts to change positively, promotes good attitudes, and maintains professionalism during conflicts.
Interpersonal Skills: Builds positive working relationships, maintains confidentiality, and listens actively to ensure understanding.
Dependability: Reliable in attendance and assignment completion, with initiative to assist during absences.
Safety: Prioritizes workplace safety, attends safety meetings, and adheres to established safety policies.
Personal Development: Proactively seeks learning opportunities and is receptive to feedback for continuous improvement.
Problem Solving and Decision Making: Utilizes problem-solving tools before making decisions, proactively presents solutions, and seeks preventive measures.
This role provides an opportunity to perform high-quality scientific analysis while contributing to continuous improvement, customer satisfaction, and team collaboration.
Note: By applying for this position, you may also be considered by Pale Blue Dot® Recruitment for other or future related vacancies.
Pale Blue Dot® Recruitment
The Experts in STEM Workforce Solutions
This advertiser has chosen not to accept applicants from your region.
7
Business Information Associate II
Dublin, Leinster
ICON Clinical Research
Posted 2 days ago
Job Viewed
Job Description
Business Information Associate II
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Business Information Associate II**
At ICON, it's our people that set us apart.
As a global provider of drug development solutions, our work is a serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?
ICON is currently looking to strengthen and expand our global Business Information team through the recruitment of a Business Information Associate I. This is a BD supporting position across all Service lines globally.
As the Business Information Associate II you will produce high-quality, sales-focused informational documents in response to internal and external Requests for Information (RFI) that distinguish ICON from its competitors. Innovate and improve existing RFI responses and information collections, storage, presentation procedures, and systems. Also, maintain ICON's global company information systems.
**The Role**
+ Analyze external RFIs for client needs and establish criteria and guidelines for response. Liaise with Account Executive if clarifications are required.
+ Ensure quality, accuracy, and consistency of ICON information used for business development and marketing purposes.
+ Prepare responses to RFIs in a timely manner in adherence to ICON procedures and liaise with other department managers as necessary to achieve this. Schedule RFI kick-off calls for more complex RFIs as necessary.
+ Work with and provide information to ICON global proposal developers for proposals requiring responses to RFI-type" questions as part of the RFP.
+ Assist with maintenance of ICON's a library of ICON metrics/case studies for use in business development responses.
+ Assist with maintenance of Project Database including obtaining updates from Operations Managers to assure database is current.
+ Proactively assist the sales team by creating innovative material to assist in the pre-RFP selling process.
+ Where appropriate, liaise with clients on RFI/proposal matters, in a coordinated manner with the relevant Account Manager.
+ Support training initiatives and other department initiatives.
+ Possible travel up to 10%
**What you need**
+ Bachelors Degree or local equivalent in science, business, technology or information technology or equivalent degree/experience.
+ Understanding of clinical research operations is strongly desired.
+ Strong writing and communication skills are essential.
+ Strong Excel skills preferred, but not essential
+ Oral and written fluency in English.
+ Exceptional attention to detail, timeliness, and quality.
+ Strong organizational skill set required including time management, demonstrated by the ability to multi-task and re-prioritize based upon continuous deadlines and new assignments.
+ Demonstrated problem-solving and analytical skills and the ability to work under tight timelines with minimal supervision while maintaining accuracy and attention to detail.
+ Demonstrated interpersonal skills to develop and build successful cooperative relations with all internal contributors to the RFI.
+ Competent computer skills including Word, Excel, PowerPoint. Ability to learn new programs and systems, such as Access.
+ Ability to liaise successfully with ICON Account Executives and clients.
**Additional:**
+ Ideally looking for someone with a keen interest in customer service who is highly motivated (this is a small team in a fast-paced environment), willing to learn, and thrives in a collaborative environment
#LI-Remote
#LI-SK1
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Business Information Associate II**
At ICON, it's our people that set us apart.
As a global provider of drug development solutions, our work is a serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?
ICON is currently looking to strengthen and expand our global Business Information team through the recruitment of a Business Information Associate I. This is a BD supporting position across all Service lines globally.
As the Business Information Associate II you will produce high-quality, sales-focused informational documents in response to internal and external Requests for Information (RFI) that distinguish ICON from its competitors. Innovate and improve existing RFI responses and information collections, storage, presentation procedures, and systems. Also, maintain ICON's global company information systems.
**The Role**
+ Analyze external RFIs for client needs and establish criteria and guidelines for response. Liaise with Account Executive if clarifications are required.
+ Ensure quality, accuracy, and consistency of ICON information used for business development and marketing purposes.
+ Prepare responses to RFIs in a timely manner in adherence to ICON procedures and liaise with other department managers as necessary to achieve this. Schedule RFI kick-off calls for more complex RFIs as necessary.
+ Work with and provide information to ICON global proposal developers for proposals requiring responses to RFI-type" questions as part of the RFP.
+ Assist with maintenance of ICON's a library of ICON metrics/case studies for use in business development responses.
+ Assist with maintenance of Project Database including obtaining updates from Operations Managers to assure database is current.
+ Proactively assist the sales team by creating innovative material to assist in the pre-RFP selling process.
+ Where appropriate, liaise with clients on RFI/proposal matters, in a coordinated manner with the relevant Account Manager.
+ Support training initiatives and other department initiatives.
+ Possible travel up to 10%
**What you need**
+ Bachelors Degree or local equivalent in science, business, technology or information technology or equivalent degree/experience.
+ Understanding of clinical research operations is strongly desired.
+ Strong writing and communication skills are essential.
+ Strong Excel skills preferred, but not essential
+ Oral and written fluency in English.
+ Exceptional attention to detail, timeliness, and quality.
+ Strong organizational skill set required including time management, demonstrated by the ability to multi-task and re-prioritize based upon continuous deadlines and new assignments.
+ Demonstrated problem-solving and analytical skills and the ability to work under tight timelines with minimal supervision while maintaining accuracy and attention to detail.
+ Demonstrated interpersonal skills to develop and build successful cooperative relations with all internal contributors to the RFI.
+ Competent computer skills including Word, Excel, PowerPoint. Ability to learn new programs and systems, such as Access.
+ Ability to liaise successfully with ICON Account Executives and clients.
**Additional:**
+ Ideally looking for someone with a keen interest in customer service who is highly motivated (this is a small team in a fast-paced environment), willing to learn, and thrives in a collaborative environment
#LI-Remote
#LI-SK1
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
This advertiser has chosen not to accept applicants from your region.
8
AI Support Engineer II
DataRobot
Posted 2 days ago
Job Viewed
Job Description
**Job Description:**
DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
We are searching for an AI Support Engineer who enjoys working with data and helping users solve complex problems. This is a customer-facing position and will require the ability to interact with customers daily during scheduled working hours or during an escalated incident on the weekend. The AI Support Engineer will work closely with developers to reproduce problems and deliver fixes. The person is an excellent communicator, technically astute, with an outstanding ability to troubleshoot complex issues.
At DataRobot, we also apply our own AI tools to better service customers. Therefore, we are seeking candidates passionate about providing support and building tools that use the DataRobot Platform to provide an unprecedented support service. This is an exciting opportunity to join a leader and work at the forefront of Artificial Intelligence. As an AI Support Engineer, you will be working with data scientists, data engineers, developers, and IT to help solve the most challenging AI problems.
**Key Responsibilities** **:**
+ Provide customer support to DataRobot AI Platform users via the SalesForce ServiceCloud ticketing system during 5:30 AM - 1:30 PM IST (12 AM - 8 AM UTC)
+ Help customers over email or Zoom/Webex meetings to facilitate issue resolution
+ Work with product, engineering, and data science teams to resolve customer issues
+ Create workarounds when standard procedures have failed and ensure issues are solved in a timely manner
+ Document customer issues and resolutions, create knowledge base content related to software usage
+ Participate in AI Support projects to develop models and tools to automate and improve customer service
+ Weekend Severity 1 on-call rotation
+ Participate in production incidents (IR) on the DataRobot MTS (SaaS) platform as an Incident Communicator
**Knowledge, Skills & Abilities:**
+ Bachelor in Computer Science, Engineering, Statistics, Data Science, or equivalent.
+ 3+ years of industry customer support experience
+ Hands-on experience with troubleshooting Kubernetes-based applications
+ Knowledge of cloud infrastructure providers (AWS, Azure, Google Cloud)
+ Linux administration, networking, and containerization (Docker).
+ Python scripting skills for automation and debugging purposes.
+ Experience using AI tools in daily operations and support tasks
+ Excellent verbal and written communication skills to interact with technical and non-technical audiences.
**Nice to have** **:**
+ Support experience with AI / ML enterprise applications
+ Understanding of AI / ML model training lifecycle
+ Incident management experience on SaaS platforms
+ Experience with Mongo, Postgres, and Redis database support and troubleshooting
+ Hands-on experience with SalesForce ServiceCloud
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
We are searching for an AI Support Engineer who enjoys working with data and helping users solve complex problems. This is a customer-facing position and will require the ability to interact with customers daily during scheduled working hours or during an escalated incident on the weekend. The AI Support Engineer will work closely with developers to reproduce problems and deliver fixes. The person is an excellent communicator, technically astute, with an outstanding ability to troubleshoot complex issues.
At DataRobot, we also apply our own AI tools to better service customers. Therefore, we are seeking candidates passionate about providing support and building tools that use the DataRobot Platform to provide an unprecedented support service. This is an exciting opportunity to join a leader and work at the forefront of Artificial Intelligence. As an AI Support Engineer, you will be working with data scientists, data engineers, developers, and IT to help solve the most challenging AI problems.
**Key Responsibilities** **:**
+ Provide customer support to DataRobot AI Platform users via the SalesForce ServiceCloud ticketing system during 5:30 AM - 1:30 PM IST (12 AM - 8 AM UTC)
+ Help customers over email or Zoom/Webex meetings to facilitate issue resolution
+ Work with product, engineering, and data science teams to resolve customer issues
+ Create workarounds when standard procedures have failed and ensure issues are solved in a timely manner
+ Document customer issues and resolutions, create knowledge base content related to software usage
+ Participate in AI Support projects to develop models and tools to automate and improve customer service
+ Weekend Severity 1 on-call rotation
+ Participate in production incidents (IR) on the DataRobot MTS (SaaS) platform as an Incident Communicator
**Knowledge, Skills & Abilities:**
+ Bachelor in Computer Science, Engineering, Statistics, Data Science, or equivalent.
+ 3+ years of industry customer support experience
+ Hands-on experience with troubleshooting Kubernetes-based applications
+ Knowledge of cloud infrastructure providers (AWS, Azure, Google Cloud)
+ Linux administration, networking, and containerization (Docker).
+ Python scripting skills for automation and debugging purposes.
+ Experience using AI tools in daily operations and support tasks
+ Excellent verbal and written communication skills to interact with technical and non-technical audiences.
**Nice to have** **:**
+ Support experience with AI / ML enterprise applications
+ Understanding of AI / ML model training lifecycle
+ Incident management experience on SaaS platforms
+ Experience with Mongo, Postgres, and Redis database support and troubleshooting
+ Hands-on experience with SalesForce ServiceCloud
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
This advertiser has chosen not to accept applicants from your region.
9