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Guest Services Porter
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Job Description
We are currently recruiting for a Full Time Guest Services Porter to join our growing team here at Kilkea Castle
Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience
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We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024.
Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.
Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.
Job Title
Guest Services Porter
Reporting To
Reception Manager
Job Description
The successful candidate will provide a high quality of service to all guests and maintain the lobby areas to the standard of the hotel regarding cleanliness, hygiene, safety, and security.
Key Responsibilities
- To always provide an efficient and friendly service to guests and to communicate with hotel guests in a polite and friendly manner and to ensure all guests are served with a polite, friendly, and efficient service always.
- To perform all duties as outlined by the relevant supervisor/manager.
- To be responsible for the following and not limited to, assisting guest with luggage upon arrival, delivering Guest luggage to rooms and collecting guest luggage from rooms.
- To be responsible for all amenities such as card, chocolate, welcome plate, drinks etc.
- To be responsible for placing newspapers in the lobby
- To assist with delivering cots and camp beds to arriving rooms. After departure of the guests these must be stored away accordingly.
- Keep all storerooms clean, stocked up and tidy to the standards of the Hotel.
- Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving furniture and/or appliances correctly and safely.
- Responsible of light maintenance tasks and services throughout the property.
- Report any problems to the Manager on duty during your shift.
- To ensure that reasonable care is taken for the health & safety of yourself, other employees, guests, and other persons on the premises.
- All complaints are to be dealt with immediately. Ensure all complaints are logged with Duty Manager no matter how minor they are.
- To comply to company standards with regards to Health, Safety and Fire Evacuation protocols.
Skills/Requirements
- Previous experience in a similar 3- or 4-star hotel preferred
- Excellent customer service and communication skills
- Work well as part of a team and on own initiative
- Attention to detail and good time management skills
- Flexibility around working hours (weekends and holidays)
- Minimum 12 months valid working permit required
Benefits
- Discounts across entire resort
- Competitive hourly rate
- Meals while on duty
- Employee recognition
- Bike to Work scheme
- Employee Assistance Programme and PRSA scheme
- Continuous training and development
- Uniform provided
Kilkea Castle is an equal opportunities employer
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