53 Management Analyst jobs in Ireland

Asset Management Analyst

Cork, Munster €40000 - €60000 Y Rockwell Automation

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Job Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Do you enjoy helping others and contributing to smooth operations? Rockwell Automation Ireland is hiring an Asset Management Analyst to support key service and logistics activities. This role is ideal for someone who enjoys coordinating tasks, keeping things running smoothly, and working with different teams to solve practical challenges. This is a fantastic opportunity to grow your career in a supportive environment where your contributions truly matter.

In this role, you'll be a key player in supporting both pre-sales and post-sales customer service functions. You'll work closely with customers, sales teams, and service representatives to ensure smooth processes around equipment returns, repairs, replacements, and order management. You'll also be a trusted point of contact for technical and service-related inquiries.

You will report directly to the Asset Management Program Manager (AMP) and will be based in Cork Ireland on customer site.

Your Responsibilities
  • Audit shipments to ensure quality and accuracy
  • Manage and document transactions for data entry
  • Support on-site administrative functions and routine store activities (e.g., goods receipt/issue, stock checks)

  • Process receipts in ERP systems

  • Create and manage requests for quotes
  • Approve and track quotes and orders
  • Archive and organize documentation
  • Generate work orders for repairs
  • Coordinate with third-party vendors
  • Conduct stock counts and maintenance checks
  • Provide weekly updates to internal and external stakeholders
  • Maintain and distribute periodic reports and follow established standards and procedures
The Essentials - You Will Have:
  • A post-school qualification
  • Experience in industrial manufacturing or supply chain/maintenance planning
  • Comfortable using digital tools and systems to manage tasks and information
  • Work collaboratively with team members and other departments by sharing information, coordinating tasks, and supporting shared goals.
  • Show curiosity and a willingness to explore new ideas or improvements
  • Will understand how your work contributes to broader goals
The Preferred - You Might Also Have:
  • Background in maintenance, accounting, or logistics
What We Offer:

Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development.

. and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

LI-Onsite
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Vulnerability Management Analyst

Leinster, Leinster €60000 - €80000 Y Kaseya

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Job Description

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Vulnerability Management Analyst

WHAT YOU'LL DO:

As a Vulnerability Management (VM) Analyst, you will be pivotal in protecting our organization by overseeing vulnerability remediations. You will contribute towards ensuring the team's efficiency and effectiveness in responding to vulnerabilities found in routine scans and through Zero-Day notices. As a VM Analyst, you will have opportunities to collaborate with all business units within Kaseya's growing portfolio and champion security remediation efforts. Additionally, you will gain experience tracking risk toward the business, analyzing cloud security misconfigurations, and coordinating external penetration tests. Our team is growing quickly, allowing for excellent growth opportunities as we pursue more advanced vulnerability management topics.

WHAT WE ARE LOOKING FOR:

As a Vulnerability Management (VM) Analyst, you will play a Pivotal role in the organization's VM team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Prioritize, triage, and investigate vulnerabilities with little guidance from senior team members.

Follow-up on ongoing remediation efforts and vulnerability validations.

Work closely with other teams to champion complex vulnerability remediations.

Create and maintain security documentation related to team-specific policies, standard operating procedures, and guidelines.

Assist with the collection of periodic KPIs.

Stay current with industry trends, emerging threats, and best cybersecurity practices.

Monitor for vulnerabilities that are exploited in the wild and zero-days.

Currently working towards obtaining relevant certifications or willing to obtain appropriate certifications as conditions of employment.

Extensive knowledge of security tools, systems, and processes like vulnerability management, vulnerability scanners, and/or cloud configuration tools.

Intermediate knowledge of network protocols, Windows OS, Linux OS, and Cloud Service Providers (CSPs).

Experience with commercial vulnerability scanning tools.

Experience with Cloud Security Posture Management tools (CSPM).

Familiarity with industry standards and best practices (e.g., NIST, ISO/IEC, CIS)

Experience applying fundamental vulnerability and risk assessment concepts/processes with high-level guidance.

Able to create remediation recommendations and workarounds.

Strong communication and interpersonal skills

WHAT YOU'LL BRING:

Bachelor's degree in computer science, Information technology, or related field

Relevant certifications such as CISSP, CompTIA Security+, AWS Cloud Practioner, AWS Security Specialist, GIAC GCLD, CCSK, Network+, Linux+

2-3 years of experience in IT or System administration or

1-2 years of experience in cybersecurity, information security, or related field

1+ years of experience in a technical support / Helpdesk role.

Ready to work in a complex and challenging environment to identify and remediate the risks (IT

or Non-IT).

Must be able to solve conflicts among the various business units or stakeholders in mitigating risks.

Excellent analytical, communication, and interpersonal skills.

Competency in MS Office applications, particularly in Excel and PowerPoint skills.

Collaborate more effectively with multiple business lines or functions to identify missing controls and help them implement these controls on time.

Ability to work in complex environments effectively, independently, and collaboratively within a team environment.

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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Sample Management Analyst

Leinster, Leinster €40000 - €60000 Y PSC Biotech® Corporation

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Job Description

About PSC Biotech
Who are we?
PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory Inspections, pharmaceuticals contract manufacturing professionals, and metrology services to our clients.

'Take your Career to a new Level'
PSC Biotech disrupts the conventional consultancy model by aligning our EVP as one of the unique selling point which includes the opportunity to work with the most talented cohort of like-minded professionals operating in the Pharma/ Biotech Industry. We offer a permanent contract of employment giving exposure of working in Top Pharmaceutical client sites in a diverse-cultural work setting.

Employee Value Proposition
Employees are the "heartbeat" of PSC Biotech, we provide unparalleled empowering career development though Learning & Development in-house training mentorship through constant guidance to facilitate career progression. We believe in creating high performing teams that can exceed our client's expectations with regards to quality of all scalable and business unit deliverables, staying under budget and ensuring timelines for our deliverables are being met.

Requirements
Responsibilities:

  • Responsibilities will include, but not limited, to the following:
  • Sample Management within the QC Bioanalytical Laboratory. This will include management of the samples from receipt through to disposal.
  • Aliquotting of in-process, release and stability samples.
  • Daily calibration of instruments within the QC Bioanalytical Laboratory e.g. Balances, pH meters etc.
  • Maintenance and cleandown of equipment within the QC Bioanalytical Laboratory e.g. HPLC's, plate washers, PCR's and BSC's
  • General lab housekeeping. This will include waste management, reagent stock checks and maintenance of glassware within the laboratory to support testing.
  • Solution preparation required for testing e.g. HPLC Mobile phases, raw materials solutions etc.
  • Support MPS activities within the QC Bioanalytical Laboratory.
  • Perform periodic reviews of lab systems as required.
  • Shifts are not applicable – this is a day's role Monday-Friday

Qualifications:

  • Degree Qualification in Science/Chemical Engineering/Biological Engineering
  • Experience preferred but not essential
  • Relevant experience and skill sets in their area of expertise that adds value to the business; ideally in a manufacturing, preferably in a GMP setting.
  • Experience and critical skills in the area of expertise that add value to the business; ideally bioassay and DNA tests.
  • Knowledge of regulatory/ code requirements to Irish, European and International Codes, Standards and Practices.
  • Knowledge of cGMP & Laboratory Quality Systems.
  • Effective communication, presentation and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team orientated manner.
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Credit Management Analyst

Leinster, Leinster €35000 - €55000 Y AmTrust International

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Job Description

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1600 people in 35 locations in 16 countries.

At AmTrust, our business is always on the move. Life at AmTrust offers a challenge for motivated employees, but our fast-paced environment always provides a chance to celebrate the creativity and innovation of individuals.

From our founding in 1998, AmTrust has generated steady, stable, and positive growth with the acquisition of multiple companies. Our success boils down to the spirit of all our employees, from accountants and appointed agents to marketers and designers. The entrepreneurial spirit, innovation, and collaboration of AmTrust employees has propelled our brand forward.

AmTrust's robust growth over the past three decades means our employees have numerous possibilities to not just launch a career in insurance, but also have the opportunity to advance and mature that career.

We're AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both Internationally and Globally.

Role
We are now looking for x2 Credit management analysts to join both our Dublin and Nottingham based team. Working directly with the business and project team this person will be working on bespoke projects which form part of our overall insurance platform project and will be focusing on a number of high volume of reconciliations within our new Credit Control system. Essential functions of this role will include but are not limited to:

  • Reconciliation of data and cash received, raising any queries and following up with relevant internal or external parties.
  • Regularly update team trackers to track reconciliation progress as well as provide weekly status updates to Managers and Executive Management Team if and when required.
  • Initiate prompt receipt and payment of bordereaux within agreed credit terms and following up on any overdue amounts in a timely manner.
  • Assist in the production, distribution and follow up of operational and risk reports as requested by the Management team.

The right candidate will have experience working with numbers and analysing large data sets, being detail oriented, be an effective communicator and consider yourself someone who thrives working autonomously. Strong Excel skills are a must and experience working within the Insurance or financial services sector is would be beneficial but not a necessity.

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Order Management Analyst

Leinster, Leinster €45000 - €60000 Y Principle

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Job Description

Order Management Analyst | €45,000 per year | Hybrid – Dublin (Citywest)

11-month contract | Weekly PAYE | Immediate Start

Are you a systems-savvy Order Management professional who thrives at the intersection of data, operations, and customer experience?

We are hiring an
Order Management Analyst
to join a global finance function at a leading American software company known for pioneering some of the world's most widely used creative and digital solutions. You'll be supporting complex enterprise software deals, ensuring seamless order flow, data accuracy, and timely revenue recognition across multiple systems.

What you'll be doing:

  • Processing enterprise and channel orders using Salesforce, SAP (ECC, CC, CI), and Microsoft Dynamics
  • Managing PO reviews, credit returns, and order escalations across international markets
  • Collaborating with cross-functional teams including Sales, Legal, Deal Desk, Revenue, and Delivery
  • Proactively identifying and resolving booking issues before they impact customer experience
  • Supporting financial accuracy through reconciliations using SQL, Excel, Tableau, and Power BI

What we're looking for:

  • 2+ years in an Order Management or similar operational role within a fast-paced, tech-driven environment
  • Hands-on experience with Salesforce and SAP
  • Strong analytical thinking and confidence navigating complex data and systems
  • Excellent written and verbal communication skills
  • A proactive, detail-focused mindset and the ability to work independently

Next steps to apply:

Apply now with word document CV for immediate review. CV deadline is 15/10/2025 at 09:00AM do not hesitate to apply.

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Order Management Analyst

Leinster, Leinster €40000 - €48000 Y eTeam

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Job Description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Order Management Analyst

Duration: 6 months contract (Coverage for medical leave for employee)

Location: Dublin days onsite)

Max. Budget: €44k per annum + paid holidays

Job Description:

What you'll do:

  • Provide primary support for the rest of the world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
  • Utilise Salesforce, SAP (ECC, CC, and CI) and other internal tools to book revenue as well as cancellation of revenue.
  • Conduct weekly and quarterly reconciliations to ensure accurate revenue booking as well as for Metric purposes.
  • Work cross-functionally with multiple internal Departments (Sales, Credit, Buying Program, Engineering teams).
  • Support Subscription business via ROW Distributors and Resellers

What's needed to succeed:

  • Bachelor's degree or equivalent in a numerate or business field 1. Fluent business English (written and spoken) 1. You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
  • Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
  • Demonstrable experience in a role involving 'critical thinking': i.e., ability to analyse complex deals, make decisions, and problem solve self-sufficiently, without requiring ongoing direction setting.
  • Excellent interpersonal and customer-oriented communication skills.
  • Experience in a role demonstrating excellent time management, able to analyse workload and prioritise time based on changing priorities.
  • Someone with a growth mindset, adaptability, Verbal and written communication skills 1. Problem-solving and TIME Management.

Highly Desirable:

  • Minimum 2 years of Order Management (or similar) experience in this sector.
  • A proven ability to build strong, trust-based relationships with business partners across the organisation.
  • Knowledge of revenue recognition rules/requirements related to software/services
  • Good knowledge of operational quote-to-cash business processes.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

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Credit Management Analyst

Leinster, Leinster €40000 - €60000 Y Marley Risk Consultants Limited

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Job Description

  • Hybrid

Job Description
We're AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both Internationally and Globally.

Role
We are now looking for x2 Credit management analysts to join our Nottingham & Dublin based teams. Working directly with the business and project team this person will be working on bespoke projects which form part of our overall insurance platform project and will be focusing on a number of high volume of reconciliations within our new Credit Control system. Essential functions of this role will include but are not limited to:

  • Reconciliation of data and cash received, raising any queries and following up with relevant internal or external parties.
  • Regularly update team trackers to track reconciliation progress as well as provide weekly status updates to Managers and Executive Management Team if and when required.
  • Initiate prompt receipt and payment of bordereaux within agreed credit terms and following up on any overdue amounts in a timely manner.
  • Assist in the production, distribution and follow up of operational and risk reports as requested by the Management team.

The right candidate will have experience working with numbers and analysing large data sets, being detail oriented, be an effective communicator and consider yourself someone who thrives working autonomously. Strong Excel skills are a must and experience working within the Insurance or financial services sector is would be beneficial but not a necessity.

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Software Asset Management Analyst

Tralee, Munster €40000 - €60000 Y SMBC Group

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Job Description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

  • This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description

SMBC is seeking a Software Asset Management (SAM) Analystwho has a strong passion for IT Asset Management and is interested in building a career at a fast growing and reputable Bank. The Software Asset Management Analystwill be a key individual contributor responsible for ensuring enterprise-wide software license compliance and optimizing software asset utilization. You will conducting in-depth analyses of software usage and contractual entitlements, producing Effective License Position (ELP) reports using ServiceNow SAM Pro, and driving remediation efforts to maintain compliance.

The successful candidate will be given opportunities to serve as a strategic liaison between internal Software Owners and the IT Asset Management (ITAM) team, supporting software lifecycle activities including contract renewals, end-of-life (EOL) identification, and associated remediation planning. Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate across technical and business teams to ensure software assets are managed efficiently and in alignment with organizational goals.

This role will report to the Executive Director - IT Asset Management

Role Objectives: Delivery

  • Establish Effective License Position (ELP) by comparing entitlements with software usage data for in-scope publishers.
  • Analyze reconciliation reports to identify and address non-compliant software installations.
  • Manage remediation activities for non-compliant software to ensure ongoing compliance.
  • Collect and report on the effectiveness of SAM processes and identify opportunities for improvement.
  • Configure and maintain ServiceNow SAM Pro, including software models, DMAP updates, and creation of custom license metrics.
  • Capture usage screenshots and configure custom metrics to support accurate license tracking.
  • Onboard new software purchase entitlements into ServiceNow SAM Pro.
  • Perform Software Catalog Management by maintaining accurate software model data for authorized software.
  • Process new software requests, determining if existing entitlements can be allocated before initiating procurement.
  • Update software model lifecycle data to reflect status (e.g., active, end-of-life).
  • Analyze software usage reports to identify underutilized applications.
  • Establish removal rules for infrequently used software to optimize license usage and reduce costs.
  • Manage software contract renewals within ServiceNow, ensuring timely and accurate updates.
  • Support end-of-life identification and remediation planning for software assets.
  • Partner with Software Owners and ITAM stakeholders to align software lifecycle activities with business needs.

Qualifications And Skills

  • Bachelor's degree in information technology, Business Administration, or a related field (or equivalent experience).
  • 2+ years of experience in Software Asset Management or IT Asset Management.
  • Basic understanding of ServiceNow SAM Pro and software lifecycle processes.
  • Exposure to vendor management and software publishers such as Microsoft, Adobe, or VMware.
  • Familiarity with software license entitlements, EULAs, and use rights.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent written and verbal communication skills.
  • Self-motivated with a willingness to learn and grow in a structured environment.
  • Professional certifications such as CSAM, CITAM, CHAMP, or CAMSE are a plus.
  • Knowledge of banking industry and / or applicable laws and regulatory requirements related to IT Asset Management.
  • Experience with Software Asset Management tools, preferably ServiceNow SAM PRO.
  • Experience with ServiceNow platform (Service Request, Contract and SAM functions).
  • FinOps Certification.

Additional Requirements
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

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Senior Vendor Management Analyst

Leinster, Leinster €60000 - €90000 Y Fortis Recruitment

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Job Description

Our client, a leading global investment management firm is hiring a
Senior Vendor Management Analyst
to join its Finance team in Dublin. This role is a fantastic opportunity for someone with strong vendor risk experience who thrives in fast-paced, high-performing environments.

The Role

This role is central to how the firm engages with suppliers worldwide. You'll be responsible for
vendor due diligence, onboarding, monitoring, and performance management
, ensuring third-party providers meet regulatory, risk, and business standards. Working closely with procurement, accounts payable, risk, and technology teams, you'll play a key role in developing frameworks, reporting, and best practices that strengthen vendor governance across the business.

Key Responsibilities

  • Lead the onboarding process for new global vendors, including risk assessments and due diligence across financial, security, and compliance areas
  • Partner with internal stakeholders and risk partners to review vendor requirements and ensure standards are met
  • Support the development of firm-wide vendor onboarding and monitoring protocols
  • Build reporting and metrics to track vendor performance and program progress
  • Contribute to process improvements across the vendor lifecycle, from sourcing to contract management
  • Manage vendor relationships and support annual performance reviews in partnership with business owners

What We're Looking For

  • Bachelor's degree in business, supply chain, or related discipline
  • 4+ years of vendor management or vendor risk experience (financial services preferred but not essential)
  • Strong project management and organisational skills, with the ability to lead initiatives end-to-end
  • Proficiency with ERP systems (e.g., Oracle) and data visualisation tools (e.g., Tableau)
  • Experience with technology-related contracts and licensing agreements
  • Excellent communication and stakeholder management skills, with the ability to influence at different levels
  • Detail-oriented, adaptable, and confident working in high-pressure, fast-moving environments

Why Join

This is a high-impact role where you'll have visibility across the business and the chance to collaborate with teams globally. If you're detail-driven, passionate about vendor governance, and eager to make a difference in a dynamic financial services environment, we'd love to hear from you.

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Enterprise Service Management Analyst

Tralee, Munster €45000 - €75000 Y SMBC Group

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Job Description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

Role Objectives

  • Measure, analyze, and help address performance issues related to established key metrics.
  • Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
  • Daily follow up with data stewards to address outstanding data quality issues.
  • Escalation to managers to address data quality issues are not addressed in a timely manner.
  • Create documentation and knowledgebase articles to support improved process data quality.
  • Produce and publish weekly reporting to measure and track data quality trends and issues.
  • Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
  • Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
  • Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
  • Lead periodic meetings with stakeholders to communicate data quality issues and trends.
  • Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
  • Research and develop processes to enhance data quality reporting and controls.
  • Support adoption and implementation of data governance policies.
  • Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
  • Support audit requests, as needed.

Qualifications And Skills

  • Required: 5-7 years of ITIL experience.
  • Required: 5-7 years professional experience in process and data governance.
  • Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
  • Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
  • Experience working with dynamic data in a production IT environment.
  • Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
  • Knowledge of data governance methodology and experience how to address data quality exceptions.
  • Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
  • Solid MS Excel and PowerPoint skills.
  • Solid writing and communication skills.
  • Able to work across multiple sources, synthesize results and present detailed validations.
  • Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

Additional Requirements
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

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  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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