36 Management Associate jobs in Ireland
Workplace Solutions - Plan Management Associate/Analyst
Cork, Munster
J.P MORGAN S.E Dublin Branch
Posted today
Job Viewed
Job Description
Job Description If you are seeking a client facing role that promotes exceptional client management and innovation this may be the position for you. As a Plan Management Analyst/Associate within our Client Account Management team, you will be responsible for managing client accounts. You will work closely with various teams across our operational and IT departments, playing a key role in innovating team processes. You will have the flexibility to manage your workload in a dynamic environment and the chance to collaborate with diverse teams. Job Responsibilities: Manage a portfolio of Companies administering employee share plans within a team framework Interact with customers/clients on operational transactions related to their share plan program. Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving. Organize, develop and maintain procedural and process documentation related to client companies' program(s) to ensure accurate transaction processing and minimize risk. Assist in identifying new system tools and enhancements to existing systems. Implement projects to enhance business operations while acting as a point of contact for Client Accounts. Create and maintain excellent relations with key business partners as well as identify innovative client solutions. Required Qualifications, Capabilities and Skills: Excellent communication skills Proven numeric, financial analysis, documentation and procedural skills required Excellent computer skills including Microsoft Excel and Word Demonstrate commercial acumen with an ability to be innovative & pro-active Ability to prioritise and adhere to tight deadlines Previous exposure to a client facing role within a corporate environment Preferred Qualifications, Capabilities and Skills: Third level qualification 2+ years experience within a similar position is advantageous J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
0
Senior Manager, International Learning and Leadership Development
Dublin, Leinster
Regeneron Ireland
Posted today
Job Viewed
Job Description
About Regeneron: At Regeneron, we are a leading biotechnology company committed to inventing, developing, and commercializing life-transforming medicines. Our mission is to improve the health and lives of people around the world. We are proud of our inclusive environment that values diversity and innovation, driving our science forward. Summary: We are looking for a Senior Manager, International Learning & Leadership Development to play a critical role in advancing leadership capabilities across our international teams. This position will oversee the design, delivery, and implementation of high-impact learning programs tailored to the needs of diverse business units in 13 countries. You will work closely with global stakeholders to align leadership development strategies with organizational goals, ensuring Regeneron continues to thrive in a dynamic, multicultural environment. A Typical Day: Your day might start with a virtual meeting with stakeholders in Europe to discuss upcoming leadership workshops. You'll then collaborate with the US-based Commercial Leadership Development team to align strategies and share insights. In the afternoon, you could be reviewing program evaluations from a recent multilingual training session, identifying areas for improvement. You might also spend time coordinating with external vendors for upcoming workshops or preparing for an international trip to facilitate a leadership program. Every day offers a mix of strategic planning, hands-on facilitation, and cross-cultural collaboration. This Might Be for You If: You are passionate about developing leaders and fostering growth in multicultural environments. You excel at designing and delivering impactful learning programs that drive measurable results. You thrive in fast-paced, collaborative settings and enjoy working across multiple countries and cultures. You are a strong communicator and facilitator, with a knack for connecting with diverse audiences. You are fluent or proficient in multiple languages and understand the nuances of delivering training in multilingual settings. You're excited about the opportunity to travel internationally and make a global impact. To Be Considered You Must Have: A minimum of 10+ years of experience in training, organizational development, or HR, with at least 7 years focused on leadership and management program design and delivery across multiple countries. Demonstrated expertise in instructional design methodologies and program evaluation. A proven ability to work with culturally diverse teams in international settings. Strong project management skills, including planning, logistics, and budget management. Multi-lingual capabilities (preferred languages: German, Japanese, French, Italian, or Spanish). Experience in facilitating leadership development programs and conducting needs assessments. A willingness to travel internationally (approximately 30% annually). Does this sound like you? Apply now to take your first step towards living the Regeneron Way. We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc. Does this sound like you? Apply now to take your first step towards living the Regeneron Way. We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U. positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
This advertiser has chosen not to accept applicants from your region.
1
Senior manager, international learning and leadership development
Dublin, Leinster
Regeneron Ireland DAC
Posted today
Job Viewed
Job Description
About Regeneron: At Regeneron, we are a leading biotechnology company committed to inventing, developing, and commercializing life-transforming medicines.
Our mission is to improve the health and lives of people around the world.
We are proud of our inclusive environment that values diversity and innovation, driving our science forward.
Summary: We are looking for a Senior Manager, International Learning & Leadership Development to play a critical role in advancing leadership capabilities across our international teams.
This position will oversee the design, delivery, and implementation of high-impact learning programs tailored to the needs of diverse business units in 13 countries.
You will work closely with global stakeholders to align leadership development strategies with organizational goals, ensuring Regeneron continues to thrive in a dynamic, multicultural environment.
A Typical Day: Your day might start with a virtual meeting with stakeholders in Europe to discuss upcoming leadership workshops.
You'll then collaborate with the US-based Commercial Leadership Development team to align strategies and share insights.
In the afternoon, you could be reviewing program evaluations from a recent multilingual training session, identifying areas for improvement.
You might also spend time coordinating with external vendors for upcoming workshops or preparing for an international trip to facilitate a leadership program.
Every day offers a mix of strategic planning, hands-on facilitation, and cross-cultural collaboration.
This Might Be for You If: You are passionate about developing leaders and fostering growth in multicultural environments.
You excel at designing and delivering impactful learning programs that drive measurable results.
You thrive in fast-paced, collaborative settings and enjoy working across multiple countries and cultures.
You are a strong communicator and facilitator, with a knack for connecting with diverse audiences.
You are fluent or proficient in multiple languages and understand the nuances of delivering training in multilingual settings.
You're excited about the opportunity to travel internationally and make a global impact.
To Be Considered You Must Have: A minimum of 10+ years of experience in training, organizational development, or HR, with at least 7 years focused on leadership and management program design and delivery across multiple countries.
Demonstrated expertise in instructional design methodologies and program evaluation.
A proven ability to work with culturally diverse teams in international settings.
Strong project management skills, including planning, logistics, and budget management.
Multi-lingual capabilities (preferred languages: German, Japanese, French, Italian, or Spanish).
Experience in facilitating leadership development programs and conducting needs assessments.
A willingness to travel internationally (approximately 30% annually).
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
Please note that certain background checks will form part of the recruitment process.
Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted.
The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.
S., the salary ranges provided are shown in accordance with U.
S.
law and apply to U.
positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency.
If you are outside the U.
S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process.
Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted.
The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Our mission is to improve the health and lives of people around the world.
We are proud of our inclusive environment that values diversity and innovation, driving our science forward.
Summary: We are looking for a Senior Manager, International Learning & Leadership Development to play a critical role in advancing leadership capabilities across our international teams.
This position will oversee the design, delivery, and implementation of high-impact learning programs tailored to the needs of diverse business units in 13 countries.
You will work closely with global stakeholders to align leadership development strategies with organizational goals, ensuring Regeneron continues to thrive in a dynamic, multicultural environment.
A Typical Day: Your day might start with a virtual meeting with stakeholders in Europe to discuss upcoming leadership workshops.
You'll then collaborate with the US-based Commercial Leadership Development team to align strategies and share insights.
In the afternoon, you could be reviewing program evaluations from a recent multilingual training session, identifying areas for improvement.
You might also spend time coordinating with external vendors for upcoming workshops or preparing for an international trip to facilitate a leadership program.
Every day offers a mix of strategic planning, hands-on facilitation, and cross-cultural collaboration.
This Might Be for You If: You are passionate about developing leaders and fostering growth in multicultural environments.
You excel at designing and delivering impactful learning programs that drive measurable results.
You thrive in fast-paced, collaborative settings and enjoy working across multiple countries and cultures.
You are a strong communicator and facilitator, with a knack for connecting with diverse audiences.
You are fluent or proficient in multiple languages and understand the nuances of delivering training in multilingual settings.
You're excited about the opportunity to travel internationally and make a global impact.
To Be Considered You Must Have: A minimum of 10+ years of experience in training, organizational development, or HR, with at least 7 years focused on leadership and management program design and delivery across multiple countries.
Demonstrated expertise in instructional design methodologies and program evaluation.
A proven ability to work with culturally diverse teams in international settings.
Strong project management skills, including planning, logistics, and budget management.
Multi-lingual capabilities (preferred languages: German, Japanese, French, Italian, or Spanish).
Experience in facilitating leadership development programs and conducting needs assessments.
A willingness to travel internationally (approximately 30% annually).
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
Please note that certain background checks will form part of the recruitment process.
Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted.
The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.
S., the salary ranges provided are shown in accordance with U.
S.
law and apply to U.
positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency.
If you are outside the U.
S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process.
Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted.
The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
This advertiser has chosen not to accept applicants from your region.
2
Leadership & Talent Development Director
Dublin, Leinster
ICON Clinical Research
Posted today
Job Viewed
Job Description
Leadership & Talent Development Director - Dublin - Hybrid
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Job Title: Director, Leadership and Talent Development**
At ICON, we are passionate about building a culture where exceptional people grow, thrive, and make a lasting impact. As part of our ICON University team, the Director of Leadership and Talent Development will play a critical role in shaping the future of our organisation by strengthening our leadership capability and ensuring a strong pipeline of talent for today and tomorrow.
**The opportunity**
In this role, you will lead ICON's centre of excellence for leadership and talent development, reporting to the Vice President of Inclusion and Organisational Effectiveness. You will design and deliver strategies that accelerate the development of our senior leaders, with a particular focus on our Vice President population and high-performing Senior Directors. By driving succession planning and developing future-ready leaders, you will directly influence ICON's ability to achieve its strategic goals.
**What you will be doing**
+ Create and implement a leadership and talent development strategy that enables ICON's business priorities and strengthens leadership at the most senior levels.
+ Partner with HR Business Partners and leaders across the business to identify needs, design solutions, and ensure alignment between leadership development and organisational goals.
+ Lead the design and facilitation of executive-level workshops and programmes that embed strategic priorities and build leadership excellence.
+ Serve as a trusted advisor and thought leader on leadership, talent assessment, and executive development.
+ Build and maintain strong external partnerships with best-in-class vendors to deliver innovative and impactful leadership programmes.
+ Oversee succession planning, executive assessment, and talent review processes, ensuring robust pipelines for critical leadership roles.
+ Provide executive coaching to high-potential talent, supporting their growth from Director through to EVP level.
+ Bring thought leadership on talent solutions, using evidence-based approaches and innovative practices to continuously raise the bar for leadership development at ICON.
**What you will bring**
+ At least 15 years of experience in organisational development, talent management, leadership development, or a senior HR business partnering role.
+ A proven track record of leading large-scale talent and leadership initiatives in complex, global organisations.
+ Strong consulting skills with the ability to influence and engage senior stakeholders at every level.
+ Excellent communication skills with the confidence to deliver high-impact presentations and facilitate at the executive level.
+ Advanced project management capability with experience managing multiple initiatives in a fast-paced environment.
+ Deep knowledge of current leadership development approaches, tools, and technologies, including design thinking.
+ A collaborative style, with the ability to build lasting relationships both internally and externally.
**Education and qualifications**
+ Master's degree (or equivalent experience) in Human Resources, Organisational Development, Learning and Development, Organisational Behaviour, Industrial/Organisational Psychology, or a related field.
+ Formal qualifications in executive coaching are essential.
+ Certified in a range of psychometric tools and assessments, including Level A and Level B, EQi, and personality instruments such as Insights Discovery, Hogan, and Korn Ferry.
**Why join us**
This is a high-impact role at the heart of ICON's strategy. You will have the opportunity to shape how we grow and develop our most senior leaders, ensuring they have the skills and mindset to lead ICON into the future. If you are passionate about leadership, talent, and creating meaningful organisational impact, this is a unique opportunity to influence the success of a global company and the careers of exceptional leaders.
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Job Title: Director, Leadership and Talent Development**
At ICON, we are passionate about building a culture where exceptional people grow, thrive, and make a lasting impact. As part of our ICON University team, the Director of Leadership and Talent Development will play a critical role in shaping the future of our organisation by strengthening our leadership capability and ensuring a strong pipeline of talent for today and tomorrow.
**The opportunity**
In this role, you will lead ICON's centre of excellence for leadership and talent development, reporting to the Vice President of Inclusion and Organisational Effectiveness. You will design and deliver strategies that accelerate the development of our senior leaders, with a particular focus on our Vice President population and high-performing Senior Directors. By driving succession planning and developing future-ready leaders, you will directly influence ICON's ability to achieve its strategic goals.
**What you will be doing**
+ Create and implement a leadership and talent development strategy that enables ICON's business priorities and strengthens leadership at the most senior levels.
+ Partner with HR Business Partners and leaders across the business to identify needs, design solutions, and ensure alignment between leadership development and organisational goals.
+ Lead the design and facilitation of executive-level workshops and programmes that embed strategic priorities and build leadership excellence.
+ Serve as a trusted advisor and thought leader on leadership, talent assessment, and executive development.
+ Build and maintain strong external partnerships with best-in-class vendors to deliver innovative and impactful leadership programmes.
+ Oversee succession planning, executive assessment, and talent review processes, ensuring robust pipelines for critical leadership roles.
+ Provide executive coaching to high-potential talent, supporting their growth from Director through to EVP level.
+ Bring thought leadership on talent solutions, using evidence-based approaches and innovative practices to continuously raise the bar for leadership development at ICON.
**What you will bring**
+ At least 15 years of experience in organisational development, talent management, leadership development, or a senior HR business partnering role.
+ A proven track record of leading large-scale talent and leadership initiatives in complex, global organisations.
+ Strong consulting skills with the ability to influence and engage senior stakeholders at every level.
+ Excellent communication skills with the confidence to deliver high-impact presentations and facilitate at the executive level.
+ Advanced project management capability with experience managing multiple initiatives in a fast-paced environment.
+ Deep knowledge of current leadership development approaches, tools, and technologies, including design thinking.
+ A collaborative style, with the ability to build lasting relationships both internally and externally.
**Education and qualifications**
+ Master's degree (or equivalent experience) in Human Resources, Organisational Development, Learning and Development, Organisational Behaviour, Industrial/Organisational Psychology, or a related field.
+ Formal qualifications in executive coaching are essential.
+ Certified in a range of psychometric tools and assessments, including Level A and Level B, EQi, and personality instruments such as Insights Discovery, Hogan, and Korn Ferry.
**Why join us**
This is a high-impact role at the heart of ICON's strategy. You will have the opportunity to shape how we grow and develop our most senior leaders, ensuring they have the skills and mindset to lead ICON into the future. If you are passionate about leadership, talent, and creating meaningful organisational impact, this is a unique opportunity to influence the success of a global company and the careers of exceptional leaders.
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
This advertiser has chosen not to accept applicants from your region.
3
Leadership & Talent Development Director
Dublin, Leinster
ICON Clinical Research Ltd
Posted today
Job Viewed
Job Description
Leadership & Talent Development Director - Dublin - Hybrid ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Job Title: Director, Leadership and Talent Development At ICON, we are passionate about building a culture where exceptional people grow, thrive, and make a lasting impact. As part of our ICON University team, the Director of Leadership and Talent Development will play a critical role in shaping the future of our organisation by strengthening our leadership capability and ensuring a strong pipeline of talent for today and tomorrow. The opportunity In this role, you will lead ICON's centre of excellence for leadership and talent development, reporting to the Vice President of Inclusion and Organisational Effectiveness. You will design and deliver strategies that accelerate the development of our senior leaders, with a particular focus on our Vice President population and high-performing Senior Directors. By driving succession planning and developing future-ready leaders, you will directly influence ICON's ability to achieve its strategic goals. What you will be doing Create and implement a leadership and talent development strategy that enables ICON's business priorities and strengthens leadership at the most senior levels. Partner with HR Business Partners and leaders across the business to identify needs, design solutions, and ensure alignment between leadership development and organisational goals. Lead the design and facilitation of executive-level workshops and programmes that embed strategic priorities and build leadership excellence. Serve as a trusted advisor and thought leader on leadership, talent assessment, and executive development. Build and maintain strong external partnerships with best-in-class vendors to deliver innovative and impactful leadership programmes. Oversee succession planning, executive assessment, and talent review processes, ensuring robust pipelines for critical leadership roles. Provide executive coaching to high-potential talent, supporting their growth from Director through to EVP level. Bring thought leadership on talent solutions, using evidence-based approaches and innovative practices to continuously raise the bar for leadership development at ICON. What you will bring At least 15 years of experience in organisational development, talent management, leadership development, or a senior HR business partnering role. A proven track record of leading large-scale talent and leadership initiatives in complex, global organisations. Strong consulting skills with the ability to influence and engage senior stakeholders at every level. Excellent communication skills with the confidence to deliver high-impact presentations and facilitate at the executive level. Advanced project management capability with experience managing multiple initiatives in a fast-paced environment. Deep knowledge of current leadership development approaches, tools, and technologies, including design thinking. A collaborative style, with the ability to build lasting relationships both internally and externally. Education and qualifications Master's degree (or equivalent experience) in Human Resources, Organisational Development, Learning and Development, Organisational Behaviour, Industrial/Organisational Psychology, or a related field. Formal qualifications in executive coaching are essential. Certified in a range of psychometric tools and assessments, including Level A and Level B, EQi, and personality instruments such as Insights Discovery, Hogan, and Korn Ferry. Why join us This is a high-impact role at the heart of ICON's strategy. You will have the opportunity to shape how we grow and develop our most senior leaders, ensuring they have the skills and mindset to lead ICON into the future. If you are passionate about leadership, talent, and creating meaningful organisational impact, this is a unique opportunity to influence the success of a global company and the careers of exceptional leaders. What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here. To start the process, click the Continue to Application or Login/Register button below.
This advertiser has chosen not to accept applicants from your region.
4
Leadership & talent development director
Dublin, Leinster
ICON Clinical Research Ltd
Posted today
Job Viewed
Job Description
Leadership & Talent Development Director - Dublin - Hybrid ICON plc is a world-leading healthcare intelligence and clinical research organization.
We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Job Title: Director, Leadership and Talent Development At ICON, we are passionate about building a culture where exceptional people grow, thrive, and make a lasting impact.
As part of our ICON University team, the Director of Leadership and Talent Development will play a critical role in shaping the future of our organisation by strengthening our leadership capability and ensuring a strong pipeline of talent for today and tomorrow.
The opportunity In this role, you will lead ICON's centre of excellence for leadership and talent development, reporting to the Vice President of Inclusion and Organisational Effectiveness.
You will design and deliver strategies that accelerate the development of our senior leaders, with a particular focus on our Vice President population and high-performing Senior Directors.
By driving succession planning and developing future-ready leaders, you will directly influence ICON's ability to achieve its strategic goals.
What you will be doing Create and implement a leadership and talent development strategy that enables ICON's business priorities and strengthens leadership at the most senior levels.
Partner with HR Business Partners and leaders across the business to identify needs, design solutions, and ensure alignment between leadership development and organisational goals.
Lead the design and facilitation of executive-level workshops and programmes that embed strategic priorities and build leadership excellence.
Serve as a trusted advisor and thought leader on leadership, talent assessment, and executive development.
Build and maintain strong external partnerships with best-in-class vendors to deliver innovative and impactful leadership programmes.
Oversee succession planning, executive assessment, and talent review processes, ensuring robust pipelines for critical leadership roles.
Provide executive coaching to high-potential talent, supporting their growth from Director through to EVP level.
Bring thought leadership on talent solutions, using evidence-based approaches and innovative practices to continuously raise the bar for leadership development at ICON.
What you will bring At least 15 years of experience in organisational development, talent management, leadership development, or a senior HR business partnering role.
A proven track record of leading large-scale talent and leadership initiatives in complex, global organisations.
Strong consulting skills with the ability to influence and engage senior stakeholders at every level.
Excellent communication skills with the confidence to deliver high-impact presentations and facilitate at the executive level.
Advanced project management capability with experience managing multiple initiatives in a fast-paced environment.
Deep knowledge of current leadership development approaches, tools, and technologies, including design thinking.
A collaborative style, with the ability to build lasting relationships both internally and externally.
Education and qualifications Master's degree (or equivalent experience) in Human Resources, Organisational Development, Learning and Development, Organisational Behaviour, Industrial/Organisational Psychology, or a related field.
Formal qualifications in executive coaching are essential.
Certified in a range of psychometric tools and assessments, including Level A and Level B, EQi, and personality instruments such as Insights Discovery, Hogan, and Korn Ferry.
Why join us This is a high-impact role at the heart of ICON's strategy.
You will have the opportunity to shape how we grow and develop our most senior leaders, ensuring they have the skills and mindset to lead ICON into the future.
If you are passionate about leadership, talent, and creating meaningful organisational impact, this is a unique opportunity to influence the success of a global company and the careers of exceptional leaders.
What ICON can offer you: Our success depends on the quality of our people.
That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits.
Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, Life Works, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values.
We're dedicated to providing an inclusive and accessible environment for all candidates.
ICON is committed to providing a workplace free of discrimination and harassment.
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here.
To start the process, click the Continue to Application or Login/Register button below.
We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Job Title: Director, Leadership and Talent Development At ICON, we are passionate about building a culture where exceptional people grow, thrive, and make a lasting impact.
As part of our ICON University team, the Director of Leadership and Talent Development will play a critical role in shaping the future of our organisation by strengthening our leadership capability and ensuring a strong pipeline of talent for today and tomorrow.
The opportunity In this role, you will lead ICON's centre of excellence for leadership and talent development, reporting to the Vice President of Inclusion and Organisational Effectiveness.
You will design and deliver strategies that accelerate the development of our senior leaders, with a particular focus on our Vice President population and high-performing Senior Directors.
By driving succession planning and developing future-ready leaders, you will directly influence ICON's ability to achieve its strategic goals.
What you will be doing Create and implement a leadership and talent development strategy that enables ICON's business priorities and strengthens leadership at the most senior levels.
Partner with HR Business Partners and leaders across the business to identify needs, design solutions, and ensure alignment between leadership development and organisational goals.
Lead the design and facilitation of executive-level workshops and programmes that embed strategic priorities and build leadership excellence.
Serve as a trusted advisor and thought leader on leadership, talent assessment, and executive development.
Build and maintain strong external partnerships with best-in-class vendors to deliver innovative and impactful leadership programmes.
Oversee succession planning, executive assessment, and talent review processes, ensuring robust pipelines for critical leadership roles.
Provide executive coaching to high-potential talent, supporting their growth from Director through to EVP level.
Bring thought leadership on talent solutions, using evidence-based approaches and innovative practices to continuously raise the bar for leadership development at ICON.
What you will bring At least 15 years of experience in organisational development, talent management, leadership development, or a senior HR business partnering role.
A proven track record of leading large-scale talent and leadership initiatives in complex, global organisations.
Strong consulting skills with the ability to influence and engage senior stakeholders at every level.
Excellent communication skills with the confidence to deliver high-impact presentations and facilitate at the executive level.
Advanced project management capability with experience managing multiple initiatives in a fast-paced environment.
Deep knowledge of current leadership development approaches, tools, and technologies, including design thinking.
A collaborative style, with the ability to build lasting relationships both internally and externally.
Education and qualifications Master's degree (or equivalent experience) in Human Resources, Organisational Development, Learning and Development, Organisational Behaviour, Industrial/Organisational Psychology, or a related field.
Formal qualifications in executive coaching are essential.
Certified in a range of psychometric tools and assessments, including Level A and Level B, EQi, and personality instruments such as Insights Discovery, Hogan, and Korn Ferry.
Why join us This is a high-impact role at the heart of ICON's strategy.
You will have the opportunity to shape how we grow and develop our most senior leaders, ensuring they have the skills and mindset to lead ICON into the future.
If you are passionate about leadership, talent, and creating meaningful organisational impact, this is a unique opportunity to influence the success of a global company and the careers of exceptional leaders.
What ICON can offer you: Our success depends on the quality of our people.
That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits.
Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, Life Works, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values.
We're dedicated to providing an inclusive and accessible environment for all candidates.
ICON is committed to providing a workplace free of discrimination and harassment.
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here.
To start the process, click the Continue to Application or Login/Register button below.
This advertiser has chosen not to accept applicants from your region.
5
Associate Director, Account Management
Concentrix
Posted today
Job Viewed
Job Description
Job Title:
Associate Director, Account Management
Job Description
We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking an experienced and results-driven **Associate Director, Account Management** to manage a portfolio of strategic global account. This individual contributor role focuses on deepening client relationships, identifying growth opportunities, managing commercial engagements, and ensuring the delivery of exceptional service. The successful candidate will be a consultative seller and strategic thinker with a strong understanding of client needs and industry trends.
**What you will do in this role**
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
**Client Relationship Management**
+ Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.
+ Build and expand relationships beyond traditional buying towers to uncover new opportunities.
+ Gain a deep understanding of the client's business model, challenges, and goals to proactively identify solutions and growth opportunities.
+ Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.
**Strategic Account Growth**
+ Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
+ Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
+ Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.
+ Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.
**Commercial & Contract Management**
+ Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
+ Track contract timelines and proactively engage with clients to ensure timely renewals.
**Cross-Functional Collaboration**
+ Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
+ Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.
+ Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you have:
+ Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects.
+ Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.
+ Strong consultative selling and relationship management skills with executive-level stakeholders.
+ Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.
+ Solid understanding of business operations, industry trends, and competitive landscape.
+ Strong problem-solving skills and ability to navigate complex, matrixed environments.
+ Excellent communication skills-both written and verbal-with the ability to engage and influence stakeholders at all levels.
+ Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
+ Bachelor's degree in business, Marketing, or a related field; MBA is a plus.
+ Flexibility to travel (approximately 20%).
+ **Key Competencies**
+ **Strategic Thinking** - Able to align account strategy with broader business goals.
+ **Client Focus** - Committed to delivering value and building trust with clients.
+ **Results-Oriented** - Track record of meeting or exceeding revenue and client satisfaction goals.
+ **Adaptability** - Comfortable navigating change and solving complex challenges.
+ **Collaboration** - Works effectively across departments to achieve shared objectives.
**Power the best version of you!**
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
Location:
IRL Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Associate Director, Account Management
Job Description
We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking an experienced and results-driven **Associate Director, Account Management** to manage a portfolio of strategic global account. This individual contributor role focuses on deepening client relationships, identifying growth opportunities, managing commercial engagements, and ensuring the delivery of exceptional service. The successful candidate will be a consultative seller and strategic thinker with a strong understanding of client needs and industry trends.
**What you will do in this role**
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
**Client Relationship Management**
+ Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.
+ Build and expand relationships beyond traditional buying towers to uncover new opportunities.
+ Gain a deep understanding of the client's business model, challenges, and goals to proactively identify solutions and growth opportunities.
+ Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.
**Strategic Account Growth**
+ Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
+ Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
+ Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.
+ Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.
**Commercial & Contract Management**
+ Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
+ Track contract timelines and proactively engage with clients to ensure timely renewals.
**Cross-Functional Collaboration**
+ Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
+ Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.
+ Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you have:
+ Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects.
+ Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.
+ Strong consultative selling and relationship management skills with executive-level stakeholders.
+ Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.
+ Solid understanding of business operations, industry trends, and competitive landscape.
+ Strong problem-solving skills and ability to navigate complex, matrixed environments.
+ Excellent communication skills-both written and verbal-with the ability to engage and influence stakeholders at all levels.
+ Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
+ Bachelor's degree in business, Marketing, or a related field; MBA is a plus.
+ Flexibility to travel (approximately 20%).
+ **Key Competencies**
+ **Strategic Thinking** - Able to align account strategy with broader business goals.
+ **Client Focus** - Committed to delivering value and building trust with clients.
+ **Results-Oriented** - Track record of meeting or exceeding revenue and client satisfaction goals.
+ **Adaptability** - Comfortable navigating change and solving complex challenges.
+ **Collaboration** - Works effectively across departments to achieve shared objectives.
**Power the best version of you!**
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
Location:
IRL Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Customer Account Management Business Development Representative
Dublin, Leinster
U.S. Bank
Posted today
Job Viewed
Job Description
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
**Customer Account Management Business Development Representative**
The Customer Accountant Management Business Development Representative is a person signing new and additional products with existing clients in order to increase return on investment for our customers and increase our value proposition, turnover and profits. They present the offers and make sales to win new small to medium sized Elavon customer business via telephone or mail. This person also supports processes focused on customers' database maintenance.
You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve hunting new opportunities and identify high-value customer opportunities within a specific geography and portfolio, in some cases where you are working with Customer Account Managers, you will partner with the current account managers to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products that can add the most value for our customers.
In this role you will be expected to execute effective campaign strategies across a customer portfolio, you will own the full-cycle sales engagement plan for cross selling & upselling products, from identifying qualified leads to revenue realization. In partnership with the Account Managers, you will identify, and drive opportunity win plans for our existing customers. You will understand detailed business drivers in your forecast and intentionally work the best opportunities that maximize your ability to hit revenue goals.
You will maintain an in-depth knowledge of our product portfolio and understand our competitors' products. By driving the adoption of our products, you will play a pivotal role in propelling company's revenue growth while helping customers.
**Accountabilities**
+ Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales.
+ Expand and exceeds your goals within your designated portfolio
+ Present compelling proposals, define pricing model, negotiate, and sign cross-sell & upsell deals
+ Own the full sales cycle from contract to revenue realization with the customers. Ensure all signed opportunities go live & ramp according to plan
+ Track, analyze, and create reports based on opportunity activity particularly on cross-sell, upsell & migration process using internal CRM tool (Salesforce)
**- Competencies -**
**Drive for Results**
Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
**Collaboration**
Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team's goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
**Agility & Innovation**
Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization
**Talent Development & Engagement**
Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre
**Risk Management**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes
**Qualifications Required to perform your Role**
+ Fluent in the English language,
+ High school diploma or equivalent previous sales experience,
+ Telephone sales experience as Telesales Agent or equivalent.
+ Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.
+ Experience selling payments and delivering cross sell campaigns
+ Comfortable driving revenue growth and product adoption to exceed program revenue and pipeline targets
+ Ability to work independently and as part of a team
+ Strong analytical skills with experience in data analysis tools as well as experience in using CRM tools (e.g. Salesforce)
+ Excellent communication, presentation, and interpersonal skills
+ Ability to manage multiple priorities effectively
This role has been identified as Controlled Function ("CF4) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI's Fitness and Probity Regime and the Conduct Standards (as applicable to the role).
Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position
**Location**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
_This position is not eligible for visa sponsorship._
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
**Customer Account Management Business Development Representative**
The Customer Accountant Management Business Development Representative is a person signing new and additional products with existing clients in order to increase return on investment for our customers and increase our value proposition, turnover and profits. They present the offers and make sales to win new small to medium sized Elavon customer business via telephone or mail. This person also supports processes focused on customers' database maintenance.
You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve hunting new opportunities and identify high-value customer opportunities within a specific geography and portfolio, in some cases where you are working with Customer Account Managers, you will partner with the current account managers to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products that can add the most value for our customers.
In this role you will be expected to execute effective campaign strategies across a customer portfolio, you will own the full-cycle sales engagement plan for cross selling & upselling products, from identifying qualified leads to revenue realization. In partnership with the Account Managers, you will identify, and drive opportunity win plans for our existing customers. You will understand detailed business drivers in your forecast and intentionally work the best opportunities that maximize your ability to hit revenue goals.
You will maintain an in-depth knowledge of our product portfolio and understand our competitors' products. By driving the adoption of our products, you will play a pivotal role in propelling company's revenue growth while helping customers.
**Accountabilities**
+ Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales.
+ Expand and exceeds your goals within your designated portfolio
+ Present compelling proposals, define pricing model, negotiate, and sign cross-sell & upsell deals
+ Own the full sales cycle from contract to revenue realization with the customers. Ensure all signed opportunities go live & ramp according to plan
+ Track, analyze, and create reports based on opportunity activity particularly on cross-sell, upsell & migration process using internal CRM tool (Salesforce)
**- Competencies -**
**Drive for Results**
Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
**Collaboration**
Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team's goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
**Agility & Innovation**
Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization
**Talent Development & Engagement**
Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre
**Risk Management**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes
**Qualifications Required to perform your Role**
+ Fluent in the English language,
+ High school diploma or equivalent previous sales experience,
+ Telephone sales experience as Telesales Agent or equivalent.
+ Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.
+ Experience selling payments and delivering cross sell campaigns
+ Comfortable driving revenue growth and product adoption to exceed program revenue and pipeline targets
+ Ability to work independently and as part of a team
+ Strong analytical skills with experience in data analysis tools as well as experience in using CRM tools (e.g. Salesforce)
+ Excellent communication, presentation, and interpersonal skills
+ Ability to manage multiple priorities effectively
This role has been identified as Controlled Function ("CF4) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI's Fitness and Probity Regime and the Conduct Standards (as applicable to the role).
Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position
**Location**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
_This position is not eligible for visa sponsorship._
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
This advertiser has chosen not to accept applicants from your region.
7
Associate Manager, Compliance
Coinbase
Posted today
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Operations within the CX Compliance team, you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities) that may lead to drafting and filing a SAR. You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance handling.
*What you'll be doing (ie. job duties):***
* Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on TMS, compliance, or regulatory matters.
* Relevant experience in SAR narrative drafting and filing
* Conduct investigative review and analysis in support of company's BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
* Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
* Document investigations in written narratives
* Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report
* Incorporate feedback from Quality Assurance Team
* Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
* Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
* Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts
*What we look for in you (ie. job requirements):***
* Strong interpersonal, analytical, and communication (verbal and written) skills
* Experience working with Google Sheet, Google Doc, Excel, Word
* Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
* Ready to support in 24*7 environment
* Organized with a High level of attention to detail
*Nice to haves:*
* Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
* Experience in project management, analytics, or vendor management
* Advanced degree in business, finance, or customer experience (CX)
* Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
* Experience collaborating with external outsource business partners
Position ID: G2721
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also includebonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Pay Range:
EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Operations within the CX Compliance team, you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities) that may lead to drafting and filing a SAR. You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance handling.
*What you'll be doing (ie. job duties):***
* Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on TMS, compliance, or regulatory matters.
* Relevant experience in SAR narrative drafting and filing
* Conduct investigative review and analysis in support of company's BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
* Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
* Document investigations in written narratives
* Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report
* Incorporate feedback from Quality Assurance Team
* Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
* Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
* Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts
*What we look for in you (ie. job requirements):***
* Strong interpersonal, analytical, and communication (verbal and written) skills
* Experience working with Google Sheet, Google Doc, Excel, Word
* Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
* Ready to support in 24*7 environment
* Organized with a High level of attention to detail
*Nice to haves:*
* Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
* Experience in project management, analytics, or vendor management
* Advanced degree in business, finance, or customer experience (CX)
* Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
* Experience collaborating with external outsource business partners
Position ID: G2721
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also includebonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Pay Range:
EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
This advertiser has chosen not to accept applicants from your region.
8
Associate Manager, Complaints
Dublin, Leinster
Coinbase
Posted today
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Complaints Associate Manager within the Formal Complaints Team lead a high functioning team of hardworking support professionals who know their performance is essential to Coinbase achieving its mission. This role focuses on overseeing daily operations, including queue management, project oversight, and maintaining service levels. The manager tracks and analyzes team metrics, ensures compliance with regulatory standards, and provides direct coaching and mentoring to team members while fostering their professional growth. Additionally, they monitor performance, attendance, and adherence to schedules. With a strong focus on operational excellence and combination of experience in leading support teams in areas of formal, regulatory and litigation complaints, they will play a major role inputting to and implementing our strategy for Complaints globally.
*What You'll Be Doing (i.e., Job Duties):*
* Lead a team of analysts who provide high quality support to Coinbase customers
* Responsible for gauging customer impact and guiding decisions with Product Managers, engineers, Legal, and other partners with customers in mind.
* Provide leadership mentorship based on industry standard methodologies, thoughtful delegation and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Legal, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Coordinate with senior management and provide insights for process improvement.
* Communicate effectively with your team to drive individual and group performance.
* Champion change management with your team.
*What We Look For In You (ie. Job Requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 5 years of meaningful experience in financial services, technology and/or customer support.
* Proven track record in managing results and metrics, particularly within a complaints-handling function or customer support.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email, social and chat.
* Excellent track record of leading deeply engaged and high performing teams.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Travel requirements up to 15% to Coinbase offices and vendor locations, based on needs
* Strong enthusiasm and positive energy towards the future of cryptocurrency and Web3 technologies.
* Exceptional communication skills, both written and verbal, with the ability to simplify and convey complex topics to broad audiences.
* Understanding of Google apps, JIRA, Salesforce Service Cloud.
*Nice to haves:*
* Familiarity with the Coinbase suite of products, including their functionality and customer support systems.
* Experience at crypto exchanges or in financial services
* Advanced degree in business, finance, customer experience and/or blockchain.
P71351
#LI-Hybrid
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also includebonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Pay Range:
EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Complaints Associate Manager within the Formal Complaints Team lead a high functioning team of hardworking support professionals who know their performance is essential to Coinbase achieving its mission. This role focuses on overseeing daily operations, including queue management, project oversight, and maintaining service levels. The manager tracks and analyzes team metrics, ensures compliance with regulatory standards, and provides direct coaching and mentoring to team members while fostering their professional growth. Additionally, they monitor performance, attendance, and adherence to schedules. With a strong focus on operational excellence and combination of experience in leading support teams in areas of formal, regulatory and litigation complaints, they will play a major role inputting to and implementing our strategy for Complaints globally.
*What You'll Be Doing (i.e., Job Duties):*
* Lead a team of analysts who provide high quality support to Coinbase customers
* Responsible for gauging customer impact and guiding decisions with Product Managers, engineers, Legal, and other partners with customers in mind.
* Provide leadership mentorship based on industry standard methodologies, thoughtful delegation and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Legal, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Coordinate with senior management and provide insights for process improvement.
* Communicate effectively with your team to drive individual and group performance.
* Champion change management with your team.
*What We Look For In You (ie. Job Requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 5 years of meaningful experience in financial services, technology and/or customer support.
* Proven track record in managing results and metrics, particularly within a complaints-handling function or customer support.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email, social and chat.
* Excellent track record of leading deeply engaged and high performing teams.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Travel requirements up to 15% to Coinbase offices and vendor locations, based on needs
* Strong enthusiasm and positive energy towards the future of cryptocurrency and Web3 technologies.
* Exceptional communication skills, both written and verbal, with the ability to simplify and convey complex topics to broad audiences.
* Understanding of Google apps, JIRA, Salesforce Service Cloud.
*Nice to haves:*
* Familiarity with the Coinbase suite of products, including their functionality and customer support systems.
* Experience at crypto exchanges or in financial services
* Advanced degree in business, finance, customer experience and/or blockchain.
P71351
#LI-Hybrid
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also includebonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Pay Range:
EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
This advertiser has chosen not to accept applicants from your region.
9