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Technical Support Associate - German
Posted 13 days ago
Job Viewed
Job Description
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 113,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
**Abbott Galway**
Abbott in Galway serves as the international hub for Abbott's Rapid Diagnostics business, which delivers annually more than 2 billion tests. As the global leader in point-of-care diagnostics, Abbott offers the broadest portfolio of best-in-class rapid tests, services, and handheld devices across all healthcare settings: the lab, the clinic, remote healthcare outposts, retail outlets, the patient's bedside and at home. Our industry-leading near patient tests and services are unmatched across key health and therapeutic areas, including: infectious disease, cardiometabolic & informatics, toxicology and consumer diagnostics.
One of the key functions in Galway is Global Business Services, which provides number of shared services activities across finance, purchasing, quality, technical and customer services for Europe, Middle East and Africa (EMEA). Various global and EMEA commercial and operational management teams across our infectious disease and cardiometabolic businesses are also based in Galway, overseeing the supply of millions of rapid tests from HIV to diabetes to COVID-19, to patients in many regions across the world.
**Position Summary**
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer by providing guidance on the products intended use and addressing specific user issues. The team carries out its responsibilities while maintaining compliance to medical device and diagnostics post-market surveillance regulations
**Responsibilities**
+ Receive inbound Customer calls and email communications and address in a professional and friendly manner
+ Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
+ Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
+ Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
+ Communicate complaint investigation conclusions to customers through written reports and phone conversations
+ Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
+ Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience
+ Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the ARDx Technical Support team
+ Execute applicable Quality System processes
+ Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
+ Other duties as assigned
+ Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead/Supervisor.
+ Support customers in different market time zones as required for the position.
**Knowledge** **Skills & Experience**
+ 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required.
+ Minimum 1- year of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
+ Fluency in German language is a requirement for the role.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Technical Support Associate - Norwegian
Posted 1 day ago
Job Viewed
Job Description
Reliability Maintenance Engineering Technician
Posted 4 days ago
Job Viewed
Job Description
Key job responsibilities
- Proactive and preventative maintenance tasks on a wide range of site equipment
- Carry out reactive repairs and fault diagnosis in a live distribution warehouse
- Use the latest tools to maximise equipment effectiveness
- Uphold all health and safety policies and practices
- Support the development and progression of on-site apprentices
- Work on continuous improvement projects and roll out best practices across a range of EU sites
A day in the life
Our RME Technicians are based on-site, so they can respond quickly to any machinery issues. You'll carry out a range of planned preventative maintenance to our sites' equipment to make sure it's working safely. As an RME Technician, you'll also respond promptly to breakdowns, investigating, finding, and implementing solutions as quickly as possible. You'll also make suggestions for long-term improvements.
Working alongside senior colleagues, you'll undertake day-to-day maintenance tasks like painting and plumbing and will liaise with contractors if you need external expertise. You'll work on a range of shifts to make sure our sites are supported around the clock - allowing Amazon to deliver at the speed we're known for.
About the team
Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon.
From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon.
Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter.
BASIC QUALIFICATIONS - Need to have NFQ6 (Higher Certificate or Advanced Certificate in Engineering) or Solace/Solas level 6 mechanical/ Electrical or Mechatronics.
- Experience of planned preventative maintenance systems.
- Experience fault finding within MHE (Material Handling Equipment)/Automation systems.
- Experience in interpreting both mechanical and electrical drawings.
- Experience of conveyor maintenance, motor controllers/inverters. Please be prepared to provide proof of qualifications obtained as part of Amazon's Terms of Employment.
PREFERRED QUALIFICATIONS Apprentice Trained, HNC, HND, BSc, BEng
• Experience of high voltage switching.
• Experience of sortation machines.
• Experience of maintaining/configuring bar code scanners.
• Experience of print and apply machines.
• Experience in fault finding on building equipment i.e HVAC, Dock Doors, plumbing and general building maintenance tasks.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Reliability Maintenance Engineering Technician
Posted 4 days ago
Job Viewed
Job Description
Key job responsibilities
- Proactive and preventative maintenance tasks on a wide range of site equipment
- Carry out reactive repairs and fault diagnosis in a live distribution warehouse
- Use the latest tools to maximise equipment effectiveness
- Uphold all health and safety policies and practices
- Support the development and progression of on-site apprentices
- Work on continuous improvement projects and roll out best practices across a range of EU sites
A day in the life
Our RME Technicians are based on-site, so they can respond quickly to any machinery issues. You'll carry out a range of planned preventative maintenance to our sites' equipment to make sure it's working safely. As an RME Technician, you'll also respond promptly to breakdowns, investigating, finding, and implementing solutions as quickly as possible. You'll also make suggestions for long-term improvements.
Working alongside senior colleagues, you'll undertake day-to-day maintenance tasks like painting and plumbing and will liaise with contractors if you need external expertise. You'll work on a range of shifts to make sure our sites are supported around the clock - allowing Amazon to deliver at the speed we're known for.
About the team
Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon.
From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon.
Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter.
BASIC QUALIFICATIONS - Need to have NFQ6 (Higher Certificate or Advanced Certificate in Engineering) or Solace/Solas level 6 mechanical/ Electrical or Mechatronics.
- Experience of planned preventative maintenance systems.
- Experience fault finding within MHE (Material Handling Equipment)/Automation systems.
- Experience in interpreting both mechanical and electrical drawings.
- Experience of conveyor maintenance, motor controllers/inverters. Please be prepared to provide proof of qualifications obtained as part of Amazon's Terms of Employment.
PREFERRED QUALIFICATIONS Apprentice Trained, HNC, HND, BSc, BEng
• Experience of high voltage switching.
• Experience of sortation machines.
• Experience of maintaining/configuring bar code scanners.
• Experience of print and apply machines.
• Experience in fault finding on building equipment i.e HVAC, Dock Doors, plumbing and general building maintenance tasks.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Reliability Maintenance Engineering Technician
Posted 4 days ago
Job Viewed
Job Description
You’ll also make suggestions for long-term improvements. Working alongside senior colleagues, you’ll undertake day-to-day maintenance tasks like painting and plumbing and will liaise with contractors if you need external expertise. You’ll work on a range of shifts to make sure our sites are supported around the clock – allowing Amazon to deliver at the speed we’re known for. About the team Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology – some of which only exists at Amazon. From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon’s technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazon’s crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter. BASIC QUALIFICATIONS - Need to have NFQ6 (Higher Certificate or Advanced Certificate in Engineering) or Solace/Solas level 6 mechanical/ Electrical or Mechatronics. - Experience of planned preventative maintenance systems. - Experience fault finding within MHE (Material Handling Equipment)/Automation systems. - Experience in interpreting both mechanical and electrical drawings. - Experience of conveyor maintenance, motor controllers/inverters. Please be prepared to provide proof of qualifications obtained as part of Amazon’s Terms of Employment. PREFERRED QUALIFICATIONS Apprentice Trained, HNC, HND, BSc, BEng • Experience of high voltage switching. • xperience of sortation machines. • E perience of maintaining/configuring bar code scanners. • E perience of print and apply machines. • E perience in fault finding on building equipment i.e HVAC, Dock Doors, plumbing and general building maintenance tasks. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Reliability Maintenance Engineering Technician
Posted 4 days ago
Job Viewed
Job Description
You’ll also make suggestions for long-term improvements. Working alongside senior colleagues, you’ll undertake day-to-day maintenance tasks like painting and plumbing and will liaise with contractors if you need external expertise. You’ll work on a range of shifts to make sure our sites are supported around the clock – allowing Amazon to deliver at the speed we’re known for. About the team Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology – some of which only exists at Amazon. From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon’s technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazon’s crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech like Amazon Robotics and our Complex Item Sorter. BASIC QUALIFICATIONS - Need to have NFQ6 (Higher Certificate or Advanced Certificate in Engineering) or Solace/Solas level 6 mechanical/ Electrical or Mechatronics. - Experience of planned preventative maintenance systems. - Experience fault finding within MHE (Material Handling Equipment)/Automation systems. - Experience in interpreting both mechanical and electrical drawings. - Experience of conveyor maintenance, motor controllers/inverters. Please be prepared to provide proof of qualifications obtained as part of Amazon’s Terms of Employment. PREFERRED QUALIFICATIONS Apprentice Trained, HNC, HND, BSc, BEng • Experience of high voltage switching. • xperience of sortation machines. • E perience of maintaining/configuring bar code scanners. • E perience of print and apply machines. • E perience in fault finding on building equipment i.e HVAC, Dock Doors, plumbing and general building maintenance tasks. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Manufacturing Technician

Posted 15 days ago
Job Viewed
Job Description
Req ID: 122868
Remote Position: No
Hiring Manager: Caroline Scully
Band: 05
Region: Europe
Country: Ireland
State/Province: Galway
City: Galway
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** OPE - Operations Engineering
**Role:** Technical Support 2
**SAP Short Name:** TS2
**Job Title:** Operations Engineering Support 2
**Job Code:** TS2-ENG-OPS
**Job Level:** Band 05
**Direct/Indirect Indicator:** Direct
**Summary**
The Equipment Maintenance Technician is responsible for the set-up, installation, maintenance and support of automated equipment ensuring optimum performance and the achievement of operational goals. The Equipment Maintenance Technician works closely with teams to resolve manufacturing issues and constraints while implementing safe and robust solutions to improve overall efficiency through improvement projects around run rate increase, cycle time gains, yields and quality.
This position for the day 8 AM - 8 PM Days.
This position will report to the Team Leader.
**Detailed Description**
- Repairs and troubleshoots electro/mechanical equipment failures.
- Schedules and performs preventative maintenance procedures.
- Helps move, install, set-up and refurbish equipment.
- Maintains accurate and up-to-date maintenance documentation.
- Records significant downtime issues and resolutions in appropriate databases.
- Interacts with other departments as required to co-ordinate equipment repairs.
- Works proactively to ensure performance targets are met; Yield/quality (using SPC/SQC)/production outs/up-time /process stability.
- Communicates potential problems that may affect capacity and quality to the Business Unit Team Leader as well as across zones/work areas where necessary.
- Attends pass-downs as required and provides status updates.
- Provides detailed inputs into failed spare parts management process.
- Supports Process Engineers to ensure Continuous Improvements are ongoing.
- Trains and assists other Technicians and Operators.
**Knowledge/Skills/Competencies**
+ Strong knowledge of the setup, operation, and maintenance of specific equipment sets used in manufacturing processes.
+ Strong troubleshooting/Problem solving skills.
+ Demonstrates a high level of technical ability, with hands on approach to solving technical issues.
+ Excellent written and verbal communication skills.
+ Good interpersonal skills and ability to work as part of a team.
+ Commitment to achievement of manufacturing excellence.
+ High level of flexibility: shift changes / training courses / preventative maintenance and Project support.
+ Ability to work on own initiative, is self-driven.
+ Resourceful, hands-on, enjoys a challenge.
+ Works well under pressure.
**Typical Experience**
- 2 - 4 years+ experience as a Technician in a high volume automated environment.
- Minimum Cert./Diploma/Senior Trades in Electrical/Mechanical Engineering or equivalent.
- Working knowledge of PLCs, Motor drives, pneumatic and hydraulic components is an advantage.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
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Manufacturing Technician
Posted 1 day ago
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Job Description
Graduate Manufacturing Technician (Automation & Robotics Focus)
Posted 3 days ago
Job Viewed
Job Description
Remote Position: No
Region: Europe
Country: Ireland
State/Province: Galway
City: Galway
**General Overview**
Functional Area: Operations (OPS)
Career Stream: Operations Support (SUP)
Role: Administrator 1
Job Title: Operations Support Administrator 1
Job Code: AD1-OPS-SUP
Job Level: Level 04
Direct/Indirect Indicator: Indirect
**Summary**
Graduate Manufacturing Technician (Automation & Robotics Focus) - Kickstart Your Career in Automation & Robotics with Celestica Galway!
Imagine, develop, and deliver a better future - that's what we do at Celestica! We're a global leader in technology solutions, partnering with the world's best brands to bring their products to life.
Calling all graduates with a passion for automation and robotics!
Join our team in Galway, Ireland as a Manufacturing Technician Graduate and gain hands-on experience in a cutting-edge manufacturing environment. You'll be a key member of our team, working on exciting projects related to automation, robotics, and advanced manufacturing processes.
**Detailed Description**
What you'll do:
Hands-on experience: Work directly with robots, automated systems, and cutting-edge technology.
Troubleshooting and maintenance: Assist in troubleshooting and maintaining automated equipment, including robotic systems.
Process improvement: Contribute to the improvement of our manufacturing processes, focusing on automation and robotics.
Programming and control: Gain experience in programming and controlling robotic systems.
Data analysis: Collect and analyze data to optimize the performance of automated systems.
Collaboration: Work closely with engineers and technicians to implement and improve automated solutions.
What you'll gain:
Real-world application: Apply your knowledge of automation and robotics in a real-world manufacturing setting.
Skill development: Enhance your technical skills in robotics, automation, programming, and problem-solving.
Mentorship and collaboration: Learn from experienced professionals and contribute to a dynamic team.
Career growth: This co-op placement could be your launchpad to a rewarding career in automation and robotics.
**Knowledge/Skills/Competencies**
Who you are:
Technically minded: You have a strong foundation in automation and robotics principles.
Hands-on learner: You enjoy working with technology and applying your knowledge to solve problems.
Team player: You thrive in a collaborative environment and enjoy working with others.
Eager to learn: You're passionate about automation and robotics and excited to gain practical experience.
Support and Development:
You will be supported by a team of experienced engineers and have access to structured training programmes, upskilling opportunities, and ongoing professional development. As your skills and confidence grow, you'll take on increased ownership and responsibility, contributing directly to key engineering activities.
Ready to turn your classroom knowledge into real-world experience? Apply now!
**Physical Demands**
**Typical Experience**
**Typical Education**
Qualifications:
Currently pursuing a qualification in Automation, Robotics, Mechatronics, or a related field.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Graduate Manufacturing Technician (Automation & Robotics Focus)
Posted 4 days ago
Job Viewed