8 Microsoft Dynamics 365 Support Consultant jobs in Ireland

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. _The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them._
LinkedIn's Global Support team is looking for a Sales Solutions Support Consultant to provide customer support to our Sales Navigator customers. Sales Navigator is LinkedIn's Sales Solutions flagship product that connects the world's buyers and sellers to build strong relationships.
This Consultant will be responsible for answering incoming support tickets from LinkedIn's Sales Solutions online and offline customers. They will leverage their communication skills to deliver a superior support experience that will delight our customers, educate them on product functionality and anticipate their next questions where applicable.  The medium of communication with customers will be via email, chat or phone following LinkedIn's best practices and Voice of Customer guidelines.
**Responsibilities: **
+ Provide support to LinkedIn's Sales Solutions customers.  Be a customer evangelist.
+ Research, respond to and resolve service requests and customer inquiries via phone, email, and chat support.
+ Analyze and understand the business of our clients, answering all their product inquiries and questions.
+ Meet customer satisfaction targets.
+ Follow best practices and LinkedIn's Voice of Customer guidelines.
+ Anticipate customer's next questions where applicable.
+ Work within a queue-support model with specific daily targets on the number of customer contacts completed.
+ Document all communication with users and accounts accurately and in a timely manner via our support tools.
+ Ensure that all issues are escalated as needed to appropriate internal departments and management.
+ Establish effective working relationships with co-workers, managers and product leads within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
**Basic Qualifications:**
+ 2+ years of experience in customer support or account management
+ Fluent in German
**Preferred Qualifications:**
+ Experience with the Internet, including the ability to explain Internet functionality to customers via telephone, email, and chat.
+ Direct work experience in dealing with difficult customers; breaking down complex messages and addressing needs that are unique to different customers.
+ Experience in technical and product support/troubleshooting.
+ Experience in analyzing data, discovering trends and client information to identify product or service growth opportunities.
+ Expert knowledge of Microsoft Office and related O365 products.
+ Excellent oral and written communication skills.
+ Adept at collaboration and cross-functional partnerships, with the ability to interact with all levels of the organization.
+ **Suggested Skills**
+ Organisation
+ Attention to detail
+ Project Management
**Global Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a LMS Solutions Consultant to join our team in providing outstanding customer support to all LinkedIn marketing solutions clients as well as LinkedIn consumers. In this role, you will be responsible for responding to a variety of inquiries through multiple communication channels. You will also identify and act upon opportunities for strategic growth through recommendations to meet and exceed short- and long-term LinkedIn marketing solutions business objectives.
Responsibilities:
+ Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry
+ Do whatever it takes to make LMS clients successful in their marketing goals
+ Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base
+ Coordinate retention efforts in conjunction with the Product Marketing team as needed
+ Own the definition and operational rollout of LMS standard operating procedures through documented policies and guidelines
+ Establish effective working relationships throughout the organization (with Product, Product Marketing and Product Support teams) to ensure solid communication flow of information and feedback on process, policy and product changes
+ Document all client contacts accurately and in a timely manner using the appropriate systems and communication channels
+ Ensure issues are escalated to key stakeholders when needed
**Basic Qualifications:**
+ 12+ months of experience with online advertising either supporting a product/solution or buying advertisements online; or customer support in applicable field
+ Fluent in English and German
**Preferred Qualifications:**
+ Experience interacting with customers via phone, e-mail and chat
+ Experience with search marketing, PPC or other online advertising
+ Experience interacting with or managing relationships with paying customers and clients
+ Experience with technologies such as HTML, CSS or JavaScript
+ Experience with or knowledge of content marketing
+ Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
+ Excellent communication, project management, relationship management and selling skills
+ Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
+ Ability to analyze data, trends and client information to identify product or service growth opportunities
+ Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
+ Negotiation and or customer retention skills
+ Ability to work in a fast-paced, startup environment
**Suggested Skills:**
+ Communication
+ Analytical
+ Technical
+ Negotiation
**Global Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a **LMS Solutions Consultant** to join our team in providing outstanding customer support to all LinkedIn marketing solutions clients as well as LinkedIn consumers. In this role, you will be responsible for responding to a variety of inquiries through multiple communication channels. You will also identify and act upon opportunities for strategic growth through recommendations to meet and exceed short- and long-term LinkedIn marketing solutions business objectives.
**Responsibilities:**
+ Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry
+ Do whatever it takes to make LMS clients successful in their marketing goals
+ Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base
+ Coordinate retention efforts in conjunction with the Product Marketing team as needed
+ Own the definition and operational rollout of LMS standard operating procedures through documented policies and guidelines
+ Establish effective working relationships throughout the organization (with Product, Product Marketing and Product Support teams) to ensure solid communication flow of information and feedback on process, policy and product changes
+ Document all client contacts accurately and in a timely manner using the appropriate systems and communication channels
+ Ensure issues are escalated to key stakeholders when needed
**Basic Qualifications:**
+ 12+ months of experience with online advertising either supporting a product/solution or buying advertisements online; or customer support in applicable field
+ Fluent in English and Dutch
**Preferred Qualifications:**
+ Experience interacting with customers via phone, e-mail and chat
+ Experience with search marketing, PPC or other online advertising
+ Experience interacting with or managing relationships with paying customers and clients
+ Experience with technologies such as HTML, CSS or JavaScript
+ Experience with or knowledge of content marketing
+ Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
+ Excellent communication, project management, relationship management and selling skills
+ Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
+ Ability to analyze data, trends and client information to identify product or service growth opportunities
+ Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
+ Negotiation and or customer retention skills
+ Ability to work in a fast-paced, startup environment
**Suggested Skills:**
+ Communication
+ Analytical
+ Technical
+ Negotiation
**Global Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. _The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them._
LinkedIn's Global Support team is looking for a Sales Solutions Support Consultant to provide customer support to our Sales Navigator customers. Sales Navigator is LinkedIn's Sales Solutions flagship product that connects the world's buyers and sellers to build strong relationships.
This Consultant will be responsible for answering incoming support tickets from LinkedIn's Sales Solutions online and offline customers. They will leverage their communication skills to deliver a superior support experience that will delight our customers, educate them on product functionality and anticipate their next questions where applicable.  The medium of communication with customers will be via email, chat or phone following LinkedIn's best practices and Voice of Customer guidelines.
**Responsibilities: **
+ Provide support to LinkedIn's Sales Solutions customers.  Be a customer evangelist.
+ Research, respond to and resolve service requests and customer inquiries via phone, email, and chat support.
+ Analyze and understand the business of our clients, answering all their product inquiries and questions.
+ Meet customer satisfaction targets.
+ Follow best practices and LinkedIn's Voice of Customer guidelines.
+ Anticipate customer's next questions where applicable.
+ Work within a queue-support model with specific daily targets on the number of customer contacts completed.
+ Document all communication with users and accounts accurately and in a timely manner via our support tools.
+ Ensure that all issues are escalated as needed to appropriate internal departments and management.
+ Establish effective working relationships with co-workers, managers and product leads within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
**Basic Qualifications:**
+ 1+ years of experience in customer support or account management
+ Fluent in Dutch and/or German
**Preferred Qualifications:**
+ Experience with the Internet, including the ability to explain Internet functionality to customers via telephone, email, and chat.
+ Direct work experience in dealing with difficult customers; breaking down complex messages and addressing needs that are unique to different customers.
+ Experience in technical and product support/troubleshooting.
+ Experience in analyzing data, discovering trends and client information to identify product or service growth opportunities.
+ Expert knowledge of Microsoft Office and related O365 products.
+ Excellent oral and written communication skills.
+ Adept at collaboration and cross-functional partnerships, with the ability to interact with all levels of the organization.
+ **Suggested Skills**
+ Organisation
+ Attention to detail
+ Project Management
**Global Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Then come and join our global team as CS-LS Service Operations Support Service Consultant at ourfacility in Swords, Dublin We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a CS-LS Service Operations Support Service Consultant to provide third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide, with a focus of moving service from onsite to online. Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at This is a role well suited to an ambitious professional, looking for the next step in their career. As a CS-LS Service Operations Support Service Consultant, your responsibilities will include: Provide third-level service support to the Siemens Healthineers Regional Units and business partners worldwide for the Atellica Solution product lines. Perform investigations using ATS methodology to identify potential product issues. Collaborate with the Business Area to create and communicate interim and final solutions. Disseminate relevant technical information via SKB. Define customer account issues and lead cross-functional team to develop, execute and monitor action plans that may require an onsite visit. Conduct knowledge transfer sessions including global calls and technical exchange meetings. Lead knowledge transfers on new product introductions and updates. Represent Service on new product development teams for Laboratory Diagnostics products Drive service requirements and strategies into product development, with a focus of moving service from onsite to online. Generate productivity savings to reduce service costs and effort Analyze service metrics, parts usage, and trends to identify opportunities for improvement This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Previous experience on the Atellica Solution product family Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook) Good interpersonal and communication skills Experience working with data models to detect trends and form conclusions that can be presented to senior levels of management Can work collaboratively with other functions and share knowledge Knowledge of the complaint escalation process Understanding of clinical laboratory operations Required skills to have for the success of this role Bachelor's degree (QQI level 8) required Minimum of 5 years experience in Laboratory Diagnostics Minimum 3 years experience on Atellica Solution Willing to travel up to 20% As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. If you want to join us in transforming the way healthcare is delivered, visit our career site at To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

**Job Description**
This opportunity is with Oracle Financial Services Software, a separate company and majority-owned subsidiary of Oracle Corporation.
**Details of Activities:**
1. Work on a mission critical 24x7x365 production support environment providing support
2. Work on trouble shooting issues, finding root cause and resolving incidents
3. Work on the underlying issues causing the incidents & contribute to problem resolution
4. Contribute to a controlled change management processes
5. Use ITIL standards based processes to achieve deliverables that meet quality expectations of oracle/client.
6. Coordinate with offshore team for various incidents, problems and changes.
7. Adhere to defined Change Control Process of oracle/customer. Comply with oracle/customer audit/compliance requirements.
8. Perform proper handover/knowledge transfer at end of each assignment. Timely status reporting to supervisor.
9. Timely submission of timesheets for oracle/customers.
**Desired Skills & Experience**
**Primary Skills**
+ Basic knowledge and skills in Java, Oracle SQL, PL/SQL.
+ Awareness of ITIL Processes
+ IT skills including Microsoft Office
+ Good communication skills in English.
**Secondary Skills**
+ Exposure to Banking Domain with experience in SEPA Credit Transfers is added advantage
+ Exposure to Integration technologies and tools such as IBM Webshpere Message Broker will be preferred.
**Experience**
+ 1 to 3 years total experience in primary skills.
+ Experience in providing Production Support.
**Educational and Other Qualifications**
+ Should be an Irish/ EEA national
+ Should hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.
+ Fluency in English is a must.
**Work Environment**
+ Should be willing to work anywhere in Europe.
Career Level - IC1
**Responsibilities**
1. Work on a mission critical 24x7x365 production support environment providing support
2. Work on trouble shooting issues, finding root cause and resolving incidents
3. Work on the underlying issues causing the incidents & contribute to problem resolution
4. Contribute to a controlled change management processes
5. Use ITIL standards based processes to achieve deliverables that meet quality expectations of oracle/client.
6. Coordinate with offshore team for various incidents, problems and changes.
7. Adhere to defined Change Control Process of oracle/customer. Comply with oracle/customer audit/compliance requirements.
8. Perform proper handover/knowledge transfer at end of each assignment. Timely status reporting to supervisor.
9. Timely submission of timesheets for oracle/customers.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.