138 Network Operations jobs in Ireland

JOB DETAILS:

Our client is looking for a skilled and proactive Network Operations Engineer to join our client's technical team. This is a full-time position offering 10-hour shifts, 4 days a week during weekdays and will play a crucial role in maintaining the stability, security, and performance of network infrastructure across various environments. This role requires strong analytical thinking, hands-on technical expertise, and the ability to resolve complex network issues in real time

REQUIRED:

• 4+ years' experience with NOC concepts, practices, and procedures
• 2+ years of Linux administration and server hardening.
• Knowledge of SS7, telecommunication systems and message/content delivery systems
• Thorough knowledge of networking technologies including DNS, DHCP, routing, firewalls, VPNs, network monitoring and SNMP principles
• Knowledge of industry standards, best practices and security policies and procedures

EDUCATION/ EXPERIENCE:

• Problem solving skills and ability to apply creative tactical solutions to business needs
• Excellent communication skills, both verbal and written
• Excellent organizational skills
• Bachelor's degree in Information Systems or equivalent work experience
• Must be flexible/able to travel to customer or remote site locations when necessary
• Must be able to work irregular hours (24x7 on-call)
• Must be on-call for support of escalated issues
• Customer facing planning and coordination with new and existing carriers
• Develop deployment guidelines and assisting with the resolution of challenging problems

Hours Of Work:

• 10 Hours shifts for 4 days (Monday to Thursday 5am to 3pm (10 hours x 4 = 40 hours) during the weekdays with work from home option (remote).

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have envisioned - and now can't imagine living without. If you're excited by the idea of making an impact, joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your dream job. Quite simply, our teams keep Apple's world-class networks running. We are a global community of engineers who work together to operate a multi-vendor network that interconnects Apple's large data centres, campuses and smaller regional or national offices, as well as providing connectivity to partner networks on our Internet-scale backbone network. We are looking for an enthusiastic and passionate person to join a dynamic and exciting team within Apple's Enterprise Network Operations team, supporting Apple's global enterprise network. You will be skilled in cross-organisational collaboration, liaising with internal teams and external service providers to operate and maintain the network infrastructure. You will need to develop and maintain clear documentation and procedures associated with operations and known issues. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.

Description

In this fast paced role, you will provide front line support for Apple's network to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various businesses within Apple. This position requires a collaborative teammate who will enjoy working in multi-functional groups and who has the ability and willingness to work with others around the globe. You will need to be a life-long learner, as we have such a diverse network that the opportunities to acquire new knowledge and experience are endless.

Responsibilities

• Your responsibilities will include working on resolving incidents that occur, maintaining and upgrading existing network infrastructure to current standards, and sustaining operations, as well as contributing to technical and procedural documentation. In this role you will enjoy diving into minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple's environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you'll love being part of our team.
• Additional Requirements
  We operate a 24x7x365 day follow the sun support model. Flexibility to work in a day-time shift pattern is required

Minimum Qualifications

• Working experience with IPv4, IPv6, BGP, and layer 2 technologies.
• Good understanding of large-scale LAN and WAN networking technologies.
• Experience with Cisco, Arista, Palo Alto, and Fortinet product portfolio.
• Ability to coordinate and troubleshoot with internal and external partner teams.

Preferred Qualifications

• B.Sc. degree or equivalent experience.
  Juniper JNCIA/JNCIP, Cisco CCNA/CCNP, or equivalent experience.

Submit CV

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have envisioned - and now can't imagine living without. If you're excited by the idea of making an impact, joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your dream job. Quite simply, our teams keep Apple's world-class networks running. We are a global community of engineers who work together to operate a multi-vendor network that interconnects Apple's large data centres, campuses and smaller regional or national offices, as well as providing connectivity to partner networks on our Internet-scale backbone network. We are looking for an enthusiastic and passionate person to join a dynamic and exciting team within Apple's Enterprise Network Operations team, supporting Apple's global enterprise network. You will be skilled in cross-organisational collaboration, liaising with internal teams and external service providers to operate and maintain the network infrastructure. You will need to develop and maintain clear documentation and procedures associated with operations and known issues. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.

Description

In this fast paced role, you will provide front line support for Apple's network to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various businesses within Apple. This position requires a collaborative teammate who will enjoy working in multi-functional groups and who has the ability and willingness to work with others around the globe. You will need to be a life-long learner, as we have such a diverse network that the opportunities to acquire new knowledge and experience are endless.

Responsibilities

• Your responsibilities will include working on resolving incidents that occur, maintaining and upgrading existing network infrastructure to current standards, and sustaining operations, as well as contributing to technical and procedural documentation. In this role you will enjoy diving into minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple's environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you'll love being part of our team.
• Additional Requirements
  We operate a 24x7x365 day follow the sun support model. Flexibility to work in a day-time shift pattern is required

Minimum Qualifications

• Working experience with IPv4, IPv6, BGP, and layer 2 technologies.
• Good understanding of large-scale LAN and WAN networking technologies.
• Experience with Cisco, Arista, Palo Alto, and Fortinet product portfolio.
• Ability to coordinate and troubleshoot with internal and external partner teams.

Preferred Qualifications

• B.Sc. degree or equivalent experience.
  Juniper JNCIA/JNCIP, Cisco CCNA/CCNP, or equivalent experience.

Submit CV

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Lead, Network Operations

The Load Balancer Operations Team is responsible for multiple aspects of the overall health of the load balancing platform, including the Analysis, Patching, and Operational Support of all configurations at MasterCard. As part of the Load Balancer Operations Team, Analysts are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the MasterCard Global Enterprise network. The primary responsibility of a Load Balancer Operations Analyst ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a "hands on" role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. Collaborate with Business Operations and Service Delivery teams to ensure complex network designs adhere to monitoring and configuration best practices.

Position requires a Master's degree, or equivalent, in Electrical Engineering, Information Technology or related discipline, and good experience in the job offered, or as Platform Analyst or related position. Alternatively, we will accept a Bachelor's degree or equivalent and evidence of progressively responsible experience.

What You Will Need

• Experience with TCP/IP protocol communication.
• Linux Kernel command for troubleshooting purposes and network trouble diagnostics
• Interact with the development and project teams to transform business and technical requirements into load balancer architecture design.
• Develop monitoring solutions with high level of innovation and cost effectiveness.
• Contribute to the overall strategy and manage complex issues within functional area of expertise.
• Develop and maintain automation around build and deployment of load balancer instances and configurations.
• Experience in multi-cloud environments that include public, private and hybrid clouds.
• Expert at Internet architecture and project delivery
• Expert at load balancers and web application firewalls
• Experience with AGILE/SCRUM project management methodologies
• Network Connectivity – IPv4, IPv6, port assignment
• Familiar with version control systems like GIT or SVN
• Experience delivering agile projects utilizing end to end CI/CD pipelines
• Expert at SSL and digital certificates
• Expert with load balancing HTTP/HTTPS
• Implement enterprise Internet connectivity
• Expert at SSL, digital certificates and PKI encryption standards
• Network diagnostics, BGP, SNMP, SSH technologies
• Project management methodology
• Strong verbal and written communication skills
• Self Starter with demonstrated listening skills

Skills

• Business Acumen (Advanced)
• Commercial Focus (Advanced)
• Computer and Platform (Advanced)
• Future Focus (Advanced)
• Global Perspective (Advanced)
• Infrastructure (Advanced)
• Innovation and Thought Leadership (Advanced)
• IT Business Process (Advanced)
• IT Security (Advanced)
• People Leadership (Advanced)
• Personal Influence (Advanced)
• Project Management (Advanced)
• Technical Documentation (Advanced)

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
lists, and we recently took home the
2024 CRN Products of the Year
award. We're proud to be named a
Leader
in the
IDC MarketScape
for Worldwide Managed Detection and Response Services and earning a
Customers' Choice
distinction from
Gartner Peer Insights
. Our
Aurora Platform
also received
CRN's Products of the Year
award in the inaugural
Security Operations Platform
category. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a
Network and Technology Operations Analyst (
Customization Journey)
in
Cork, Ireland
to be a part of making this happen.

About The Role
Arctic Wolf is looking to hire a Network and Technology Operations Analyst (Customization Journey). The
Network and Technology Operations Analyst (Customization Journey)
manages in-coming operational issues and works with the Security Services team to provide post-incident remediation activities.

As a Network And Technology Operations Analyst, You Will

• Drive optimization of customers environments post onboarding to establish a baseline security posture to start the customer on their security journey.
• Work closely with customers to create a basic configuration and help educate the customer on the use of the platform.
• Remediate missing or incorrectly configured elements of the platform to ensure the customer is deriving value from the AW platform.
• Work closely with Onboarding and Concierge teams to ensure customers decrease time to value.
• Analyze incoming operational events based on different data points; network, endpoint, and log sources expediently, consistently, and accurately. Leverage education and training to identify correlations or trends in customer environments to determine if behavior is expected.
• Own overall technical outcome and direction for the case for the customer, with authority to guide less experienced Triage team members in support tasks and participation in customer interactions. Escalate case to other team members should customer requests require business relationship support for feature requests.
• Review customer configurations to ensure that the system is operating effectively. Independently investigate or update more complex configurations based on identified customer needs.
• Implement, manage and support the direct delivery of Arctic Wolf network and endpoint security solutions to customers.
• Troubleshoot and resolve operational health of sensors and scanners in customer environments. Resolve cloud sensor configuration and communication issues.
• Review customer requests including but not limited to requests for information, additional input or suggestions on next steps independently within area of expertise using your knowledge and engage the other experts within other disciplines to resolve matters appropriately as required to resolve issues quickly.
• Capable of handling more customer technical operational issues and escalations on the phone or in digital meetings, providing guidance and expertise independently. When a solution is beyond the scope of knowledge, engaging other experts to provide solutions appropriately.
• Conduct quality reviews on outgoing tickets, engagements, and at a system level looking for areas of improvement. Provide input to management based on findings. Advise peers and receive input on how to provide a better customer experience.
• Manage and monitor ticket queues to ensure timely and efficient resolution of issues.
• Coach and mentor other team members based on expertise, handling customer calls and escalations at any time required.
• Prepare and document processes, standard operating procedures, and protocol recommendations for the department.
• Prioritize medium to complex task work according to understood and implied priorities.
• Interact on behalf of AWN with customers as a technical representative and provider of security services.
• Participate in a 24x7 shift schedule as required.

Additional Responsibilities Include

• Support customers experiencing difficulties with our products via phone and online support tools.
• Triage customer requests, apply playbook driven solutions, document any new issues that are found with troubleshooting to solutions.
• Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective handling of customer found issues and running them to solution.
• Understand the processes and systems Arctic Wolf uses, this will be critical in helping customers in support requests.
• Provide after-hours coverage for emergency situations

We are looking for someone who has most of the following:

• Approaches all issues with a sense of ownership and accountability
• Intermediate Technical Troubleshooting and problem-solving skills
• Can communicate technical ideas effectively to individuals or small teams
• Ability to work effectively within team and adjacent teams
• Can identify, analyze, evaluate, and solve complex challenges.
• Effectively assesses and interprets information, identifying patterns and trends to inform decision-making and problem-solving
• Effectively balances time between ticket work and driving resolution within the R&D teams. Focus on efforts to get the customer the technical answer
• Can prioritize, manage, align and optimize tasks and activities with goals and strategy as well as expectations with other internal teams (where relevant)

Minimum Qualifications
Relevant education could include university degree, college diploma, or industry certifications.

6 months-2 years relevant experience in a security/networking role

Basic Knowledge Of And/or Experience Working With The Following

• CCNA, Network+ or equivalent
• Strong understanding of DHCP, DNS and VLANs
• Network operations center experience
• Customer facing support experience
• Basic understanding of PowerShell, bash, or other scripting languages
• Network Routing and Switching knowledge
• Virtual environment experience with VMware or Hyper-V
• Firewalls and IDS/IPS
• Linux, Windows, Mac operating systems
• Windows and Active Directory
• Network and Security Auditing
• Cloud technologies including AWS, Azure
• MCSE or Active Directory MCP certificates an asset
• Deployment tools such as GPO, SCCM, Intune, or Jamf

About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including
Top Workplace USA
,
Best Places to Work – USA
,
Great Place to Work – Canada
,
Great Place to Work – UK
(2024), and
Kununu Top Company – Germany
Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All Wolves Receive Compelling Compensation And Benefits Packages, Including

• Equity for all employees
• 28 days annual leave, 10 public holidays and paid volunteering days off
• Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
• Pension Plan with employer contribution
• Robust Employee Assistance Program (EAP) with mental health service
• Employee Discount Program with Beneplace

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.

Work Location: Denver, CO
Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities
Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.
• Perform fault isolation and resolution based on troubleshooting outcomes.
• Detect and diagnose various error/failure conditions across a range of network device types.
• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).
• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.
• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.
• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.
• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.
• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.
• Support deployment, move, add, and change teams for data center network operations.
• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.
• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.
• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.
• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).
• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills
Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and documentation skills for incident reporting and escalation.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate's or Bachelor's degree in IT, Networking, or a related field (or equivalent experience).
• 1-2 years of experience in a technical support, help desk, or NOC role preferred.
• Certifications preferred:
• CCNA (Cisco Certified Network Associate)
• Network+ (CompTIA)

What This Job Entails
The Network Operations Engineer I role focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision. This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools.

Scope

• Resolve a wide range of network issues creatively and effectively.
• Monitor the performance and health of optical and IP networks using advanced network management tools.
• Tackle diverse and complex problems, applying sound judgment and innovative solutions.
• Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments.
• Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions.

Roles And Responsibilities

• Network Management:

• Manage and optimize hardware technologies to maintain network performance and capacity.

• Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.

• Issue Resolution:

• Address network traffic issues and respond to queries raised by XFNs and partners.

• Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.

• Conduct root cause analysis for network outages, providing detailed reports and solutions.

• Cross-functional Collaboration:

• Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.

• Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.

• Additional Duties:

• Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills

• Bachelor's degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.
• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).
• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.
• Comprehensive understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience in preparing root cause analysis reports for network and server outages.
• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications

• Experience working in a multi-vendor network environment.
• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, or equivalent.

Physical Demands & Work Environment

• Ability to perform office-related tasks, including prolonged sitting or standing.
• Capability to move within an office environment and effectively use a computer.
• Must have strong communication skills for effective collaboration and coordination.
• Occasional repetitive motions of the wrists, hands, and/or fingers may be required.

This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.

What this Job Entails:

The Network Operations Engineer I role focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision. This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools.

Scope:

• Resolve a wide range of network issues creatively and effectively.
• Monitor the performance and health of optical and IP networks using advanced network management tools.
• Tackle diverse and complex problems, applying sound judgment and innovative solutions.
• Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments.
• Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions.

Roles and Responsibilities:

• Network Management:
• Manage and optimize hardware technologies to maintain network performance and capacity.
• Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.
• Issue Resolution:
• Address network traffic issues and respond to queries raised by XFNs and partners.
• Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.
• Conduct root cause analysis for network outages, providing detailed reports and solutions.
• Cross-functional Collaboration:
• Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.
• Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.
• Additional Duties:
• Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.
• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).
• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.
• Comprehensive understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience in preparing root cause analysis reports for network and server outages.
• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, or equivalent.

Physical Demands & Work Environment:

• Ability to perform office-related tasks, including prolonged sitting or standing.
• Capability to move within an office environment and effectively use a computer.
• Must have strong communication skills for effective collaboration and coordination.
• Occasional repetitive motions of the wrists, hands, and/or fingers may be required.

This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.