What Jobs are available for Nps in Ireland?

Showing 57 Nps jobs in Ireland

Market Research Analyst

€40000 - €60000 Y HustleNomad

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Job Description

Role Description

This is a full-time remote role for a Market Research Analyst . The Market Research Analyst will be responsible for conducting market analysis, gathering and analyzing market data, and preparing reports. Day-to-day tasks include collecting and interpreting data, creating surveys and questionnaires, performing competitor analysis, and presenting findings to the management team. The role also requires close collaboration with other departments to understand and respond to market needs effectively.

Qualifications

  • Market Analysis and Market Research skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in conducting Research
  • Ability to work independently and collaboratively
  • Bachelor's degree in Marketing, Business Administration, Economics, or a related field
  • Previous experience in market research or a related role is a plus
  • Proficiency in market research tools and software is preferred
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Paid Online Market Research - Ireland

D01 Dublin, Leinster PowerData Group Consulting

Posted 28 days ago

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Job Description

We are looking for respondents across IrelandPlease register your interest at can also now download for free the CINT Opinion App on your Smart Phone. Just type "Opinion App" in the App Store and download it. You will then be able to answer PAID survey from your smart device. Please feel free to pass on the registration link to your friends and family as this is open to anyone who might be interested in market research activities
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Manager, Global Market Research and Competitive Intelligence

Leinster, Leinster €70000 - €120000 Y Azurity Pharmaceuticals

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Job Description

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company's patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit

Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.

Brief Team/department Description
The Manager/Senior Manager of Global Market Research & Competitive Intelligence will play a pivotal role in shaping strategic decisions through data-driven insights across European and global markets (excluding North America). This role requires a strong strategic mindset, expertise in data analytics platforms, and the ability to communicate insights effectively to senior leadership. The ideal candidate will demonstrate leadership through adaptability, collaboration, and mentorship of analysts.

This role sits within Azurity's Global Business Intelligence function, supporting brand strategy and performance optimization across the EU and select global markets. The team partners closely with commercial, medical, and strategic functions to ensure insights are embedded into decision-making. This role offers the opportunity to influence high-level decisions and drive impactful outcomes across the EU and global markets through strategic insights and analytics.

Principle Responsibilities
Insight Generation & Strategic Influence

  • Translate quantitative and qualitative market research into actionable insights that inform brand strategy across EU and global markets.
  • Deliver compelling, executive-level presentations that shape strategic direction at both regional and global levels.
  • Conduct market-level analytics and forecasting to support brand performance and growth.

Competitive & Market Intelligence

  • Lead competitive analysis to assess market dynamics and product positioning and to monitor emerging threats.
  • Manage relationships with market research and intelligence vendors, ensuring alignment with business needs and quality standards.

Cross-functional Collaboration

  • Partner across departments—sales, marketing, market access, strategic accounts, portfolio management, finance, medical affairs—to align insights with corporate strategy.
  • Collaborate with sales operations to enhance data visualization and integrate AI into decision-making workflows.

Performance Monitoring & Optimization

  • Track brand health metrics (reach, frequency, revenue) and identify opportunities for improvement.
  • Provide strategic recommendations based on trend analysis and predictive modeling.

Ad-hoc & Strategic Initiatives

  • Design and execute custom analyses to support global initiatives such as product launches and market expansion.
  • Stay current on industry trends and emerging tools to continuously elevate analytics capabilities.

Qualifications And Education Requirements

  • Bachelor's degree in Business, Marketing, Analytics, or a related field (Master's degree preferred).
  • 5+ years of experience in data analysis, market research, competitive intelligence, and/or strategic insights within or as a consultant to the healthcare industry, ideally possessing extensive knowledge of global biopharmaceutical market dynamics.
  • Proficiency in healthcare data platforms (e.g., IQVIA, Symphony, MMIT) and data visualization tools (e.g., ThoughtSpot, Power BI), with advanced Excel capabilities.
  • Strong communication skills with the ability to present complex data to executives.
  • Demonstrated leadership capabilities and experience in team development.
  • Ability to adapt and collaborate in a dynamic, cross-functional environment.
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Customer Experience

Dublin, Leinster €25000 - €35000 Y Leevin

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Job Description

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position

  • Attending to clients who visit the office in person in a polite manner, listening to their requests.
  • Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
  • Working to improve customer satisfaction and loyalty.
  • Receiving payments from customers using various methods, such as cash, credit and debit cards.
  • Ensuring the accuracy and completeness of payments received.
  • Providing assistance and answering payment-related questions.
  • Enter payment information into the company's database system.
  • Comply with company policies and procedures relating to payment processing.

What Skills and knowledge should a professional in the above position have?

  • Adaptability: Ability to convey information in a clear and understandable way.
  • Empathy: Ability to think creatively and introduce new ideas and approaches.
  • Emotional Self-Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
  • Composure under Pressure: Ability to adjust and thrive in ever-changing environments.
  • Clear Communication: Ability to analyse complex situations and find effective solutions.
  • Critical Thinking: Ability to plan, execute and monitor projects effectively.
  • Initiative: Ability to make effective decisions based on available information.
  • Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
  • Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

  • Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).
  • Good Level of English.
  • Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

    • Gewardz – after 6 months
  • Wellhub – after 1 year
  • Leevin Milestones – recognition for length of service starting from 2 years
  • 30% discount on Leevin short-term accommodations
  • GP discount
  • Discount on English courses
  • Discounts at partner restaurants and pubs
  • Discounts on health and wellness services with Leevin Group partners

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .

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Customer Experience

Dublin, Leinster €25000 - €35000 Y Leevin

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Job Description

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position (mainly mention what differentiates the activities of this position from others)

  • Attending to clients who visit the office in person in a polite manner, listening to their requests.
  • Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
  • Working to improve customer satisfaction and loyalty.
  • Receiving payments from customers using various methods, such as cash, credit and debit cards.
  • Ensuring the accuracy and completeness of payments received.
  • Providing assistance and answering payment-related questions.
  • Enter payment information into the company's database system.
  • Comply with company policies and procedures relating to payment processing.

What Skills and knowledge should a professional in the above position have?

  • Adaptability: Ability to convey information in a clear and understandable way.
  • Empathy: Ability to think creatively and introduce new ideas and approaches.
  • Emotional Self-Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
  • Composure under Pressure: Ability to adjust and thrive in ever-changing environments.
  • Clear Communication: Ability to analyse complex situations and find effective solutions.
  • Critical Thinking: Ability to plan, execute and monitor projects effectively.
  • Initiative: Ability to make effective decisions based on available information.
  • Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
  • Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

  • Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).
  • Good Level of English.
  • Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

    • Gewardz – after 6 months
  • Wellhub – after 1 year
  • Leevin Milestones – recognition for length of service starting from 2 years
  • 30% discount on Leevin short-term accommodations
  • GP discount
  • Discount on English courses
  • Discounts at partner restaurants and pubs
  • Discounts on health and wellness services with Leevin Group partners

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .

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Customer Experience Advisor

€25000 - €35000 Y PrepayPower

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Job Description

Description

About This Role:

  • €27,000 basic salary with a €5,400 bonus structure.
  • This role will require working shifts, including weekends and bank holidays.
  • The first month's bonus is guaranteed.
  • Based full-time in our Sandyford Office - Dublin 18
Key Responsibilities
  • Manage 50-70 incoming telephone calls per day.
  • Identify and assess customers' needs to resolve their issues.
  • Build relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
  • Meet personal/customer experience team SLA targets.
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.
  • Experience resolving Customer requests on the first contact.
Skills, Knowledge and Expertise
  • Customer Support/Service experience preferred.
  • Customer orientation and ability to adapt/respond to different types of situations.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively.
  • A desire to provide Best in Class customer experience.
  • Ability to provide strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices is desirable
  • Excel experience preferred.
  • Experience in the energy industry is an advantage.
Benefits
  • Competitive salary & bonus structure
  • Pension Contribution Scheme after twelve months of service
  • PrepayPower Health Insurance Group Scheme with Laya Healthcare
  • Great career progression opportunities in a growing company with strong market growth
  • Fast-paced and friendly team environment
  • Continual training and development
  • 21 days annual leave, increasing with service.
  • PrepayPower Staff Tariff
  • Modern offices with excellent facilities in Sandyford
  • Established CSR, Wellness and Social Committees, and great social events.
  • Refer a Friend Scheme
  • Tax Saver Travel Tickets & Bike to Work Scheme
About PrepayPower

Prepay Power is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

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Customer Experience Champion

Tipperary, Munster €30000 - €50000 Y PTSB

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Job Description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.

Responsibilities:

  • Support in the day to day operation of customer service within the branch.
  • Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions.
  • Take ownership and deal with customer queries in an effective, professional and compliant manner.
  • Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
  • Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
  • Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base.

Requirements:

  • QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
  • If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
  • Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
  • Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC)
  • Committed to and enjoys working in a sales environment

This is a permanent role based in Clonemel (Onsite).

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

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Customer Experience Manager

Leinster, Leinster €60000 - €90000 Y Kitchen Accessories Limited

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Job Description

Gowan Auto, is a member of the family-owned holding Company, the Gowan Group, and the exclusive importer and distributor of Alfa Romeo, Citroen, DS Automobiles, Fiat, Fiat Professional, Honda, Jeep, Leapmotor, Opel and Peugeot new passenger cars, light commercial vehicles and spare parts in the Republic of Ireland.

Reporting to the Head of Aftersales for Shared Services, we are now seeking to recruit for the new role of Customer Experience Manager to join our growing team. This role will manage the customer care and technical teams for all brands to provide best in class customer experience for our dealer network and end users.

Core Responsibilities:

  • Lead, coach and develop the customer service, mobility and technical advisor teams.
  • Establish clear performance objectives, KPIs, and regular reviews to drive and enhance team effectiveness.
  • Foster a customer-first culture while balancing operational efficiency.
  • Design, implement, and continuously refine customer service frameworks and escalation pathways.
  • Ensure the customer service team resolve interactions quickly and professionally.
  • Monitor and report on KPIs such as customer satisfaction, first contact resolution, response times and resolution of technical queries.
  • Partner with the Compliance & Case Resolution Manager to ensure quality and consistency in case handling.
  • Work closely with the Technical Services Coordinator to ensure priority cases are managed first and that all brands are served equally.
  • Collaborate with Technical Training Manager to ensure that training delivered aligns with improving overall customer experience.
  • Oversee courtesy car, rental, and mobility offerings, ensuring availability, cost efficiency, and customer satisfaction.
  • Build and manage relationships with rental partners and third-party suppliers.
  • Develop mobility policies and frameworks that support service retention and minimise customer inconvenience.
  • Track and optimise utilisation, cost recovery, and customer feedback on mobility solutions.
  • Regularly review customer service, mobility processes, technical advice support to identify pain points and driving improvements.
  • Ensure all procedures comply with legal, GDPR, and consumer protection obligtaions.
  • Implement technology and digital tools to enhance efficiency and customer engagement.
  • Work closely with Warranty, Parts, Compliance and Brand teams to resolve customer issues.
  • Provide insight on cost-to-serve, customer journey effectiveness, and mobility spend.
  • Contribute to strategic initiatives to improve customer retention, loyalty, and service efficiency.
  • Act as an advocate for the customer voice across Gowan Auto brands.

Core Attributes:

  • Proven leadership capabilities.
  • Ability to manage cross-functional teams to foster strong team spirit.
  • Advocate of excellent customer service for all brand.
  • Excellent communication skills both written and verbal.
  • Highly IT proficient.
  • 5+ years in managerial role in automotive industry.
  • Ability to influence and negotiate with multiple stakeholders.

Job Types: Full-time, Permanent

Benefits:

  • Bike to work scheme
  • Company pension
  • Employee discount
  • On-site parking
  • Sick pay

Work Location: In person

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Customer Experience Manager

Cork, Munster €60000 - €120000 Y Rubrik Security Cloud

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Job Description

The Customer Experience Manager is a key role within the Customer Success organization, the successful candidate will drive all aspects of the post-sales Journey for a select group of Enterprise Accounts at Rubrik. He/She works as the driver, customer advocate, and primary point of contact between Rubrik and the select clients, managing their life-cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives. The CEM functions as an extension of the Sales Account Team, and partners with the customer to achieve faster customer adoption, time to value, and overall customer engagement and satisfaction. CEMs drive product enhancements and manage escalations while leveraging cross-functional relationships, to maintain and enhance customer confidence in Rubrik as the leader in cyber resilience and cloud data management.

The position's objective is to most effectively provide an industry-leading customer experience for Rubrik customers in both a proactive and reactive manner. To succeed as a CEM at Rubrik, you must have excellent leadership, interpersonal, and communication skills. These skills are essential when mediating and driving to develop/achieve the customer's tactical and strategic business objectives.

Responsibilities include:
  • Become familiar with the account background, key stakeholders, goals, requirements and expectations of Rubrik.
  • Ensure timely responses & communications to provide a high degree of customer satisfaction.
  • Jointly develop a success plan and drive to achieve the customer's goals and objectives.
  • Be flexible, provide a tailored, comprehensive, focused and value driven customer experience.
  • Own and drive the customer's overall journey, experience, and touch points with Rubrik.
  • Monitor customer's environment, identify proactive activities to prevent issues, and keep the account in good standing.
  • Provide insight, performance benchmarking, and recommendations to the customer.
  • Collaborate with other organizations such as Sales, Marketing, Engineering, PM, and IT to improve overall customer satisfaction.
  • Engage Support, escalation, and Engineering teams as needed to ensure an optimal Rubrik experience for the customer.
  • Manage account/case escalations, including customer and account team expectations around support, create virtual cross-functional teams as needed to achieve customer satisfaction.
  • Drive continuous improvement, lessons learned and other processes to prevent escalations.
  • Develop POC awareness with SE and Account directors and generate weekly reports for customer and support teams.
  • Manage escalations, initiate conference calls, and drive to closure while delivering timely updates to stakeholders.
  • Coordinate, craft and deliver/discuss Root Cause Analysis (RCA) documents on customer issues.
  • Closely monitor top issues/trends, take the necessary proactive actions to prevent or limit customer exposure
  • The CEM role also encompasses the entire customer lifecycle including on-boarding, ongoing experience, and measures to ensure Rubrik product adoption, growth, and renewals.
Education & Experience:
  • A Bachelor degree in a computer-related discipline is preferred
  • 8+ years of experience in a customer experience and/or account management role in a technology-based company
General Skills
  • Competent, Knowledgeable, and Confident – Able to coordinate and lead required resources to address customer's requirements.
  • Passionate about Customers - Strong customer orientation being proactive and positive by nature.
  • Cross-Functional & Collaborative – Able to assemble and lead team initiatives/resources.
  • Excellent presentation, written, and verbal communication skills.
  • Has proven experience with Escalation management, Proactive account management skills at the global Enterprise level.
  • Self-driven, proactive, hardworking, team-player with a good sense of humor.
  • Excellent interpersonal and teamwork skills, Proven ability to develop working relationships at all levels of management.
  • Proven ability to partner successfully with multiple teams and customers outside their direct influence.
  • Able to travel to other locations and customer sites on occasion.
  • Willing to work outside standard business hours when situations dictate.
Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik's offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:
  • Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
  • Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
  • Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Customer Experience Manager

Cork, Munster €80000 - €120000 Y Rubrik

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Job Description

The Customer Experience Manager is a key role within the Customer Success organization, the successful candidate will drive all aspects of the post-sales Journey for a select group of Enterprise Accounts at Rubrik. He/She works as the driver, customer advocate, and primary point of contact between Rubrik and the select clients, managing their life-cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives. The CEM functions as an extension of the Sales Account Team, and partners with the customer to achieve faster customer adoption, time to value, and overall customer engagement and satisfaction. CEMs drive product enhancements and manage escalations while leveraging cross-functional relationships, to maintain and enhance customer confidence in Rubrik as the leader in cyber resilience and cloud data management.

The position's objective is to most effectively provide an industry-leading customer experience for Rubrik customers in both a proactive and reactive manner. To succeed as a CEM at Rubrik, you must have excellent leadership, interpersonal, and communication skills. These skills are essential when mediating and driving to develop/achieve the customer's tactical and strategic business objectives.

Responsibilities Include

  • Become familiar with the account background, key stakeholders, goals, requirements and expectations of Rubrik.
  • Ensure timely responses & communications to provide a high degree of customer satisfaction.
  • Jointly develop a success plan and drive to achieve the customer's goals and objectives.
  • Be flexible, provide a tailored, comprehensive, focused and value driven customer experience.
  • Own and drive the customer's overall journey, experience, and touch points with Rubrik.
  • Monitor customer's environment, identify proactive activities to prevent issues, and keep the account in good standing.
  • Provide insight, performance benchmarking, and recommendations to the customer.
  • Collaborate with other organizations such as Sales, Marketing, Engineering, PM, and IT to improve overall customer satisfaction.
  • Engage Support, escalation, and Engineering teams as needed to ensure an optimal Rubrik experience for the customer.
  • Manage account/case escalations, including customer and account team expectations around support, create virtual cross-functional teams as needed to achieve customer satisfaction.
  • Drive continuous improvement, lessons learned and other processes to prevent escalations.
  • Develop POC awareness with SE and Account directors and generate weekly reports for customer and support teams.
  • Manage escalations, initiate conference calls, and drive to closure while delivering timely updates to stakeholders.
  • Coordinate, craft and deliver/discuss Root Cause Analysis (RCA) documents on customer issues.
  • Closely monitor top issues/trends, take the necessary proactive actions to prevent or limit customer exposure
  • The CEM role also encompasses the entire customer lifecycle including on-boarding, ongoing experience, and measures to ensure Rubrik product adoption, growth, and renewals.

Education & Experience

  • A Bachelor degree in a computer-related discipline is preferred
  • 8+ years of experience in a customer experience and/or account management role in a technology-based company

General Skills

  • Competent, Knowledgeable, and Confident – Able to coordinate and lead required resources to address customer's requirements.
  • Passionate about Customers - Strong customer orientation being proactive and positive by nature.
  • Cross-Functional & Collaborative – Able to assemble and lead team initiatives/resources.
  • Excellent presentation, written, and verbal communication skills.
  • Has proven experience with Escalation management, Proactive account management skills at the global Enterprise level.
  • Self-driven, proactive, hardworking, team-player with a good sense of humor.
  • Excellent interpersonal and teamwork skills, Proven ability to develop working relationships at all levels of management.
  • Proven ability to partner successfully with multiple teams and customers outside their direct influence.
  • Able to travel to other locations and customer sites on occasion.
  • Willing to work outside standard business hours when situations dictate.

Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik's offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.

Linkedin | X (formerly Twitter) | Instagram |

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

  • Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
  • Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
  • Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

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