64 On Call jobs in Ireland

Call Logger / Service Administrator – Securitas Technology Ireland

Location: Dublin, Ireland

Type: Full-time | On-site

Shape your career in a global leader of security technology solutions.

Securitas Technology is a global provider of integrated electronic security systems, with operations in over 40 countries. We deliver security solutions that help protect people, property, and assets.

We're looking for an organised and customer-focused Call Logger / Service Administrator to join our team in Dublin. This is an important role within our operations team acting as the first point of contact for clients and ensuring their service requests are logged, tracked, and resolved efficiently.

What you'll do

• Log and manage service requests received by phone, email, or client portal using our CRM system (CASH by Mentor).
• Handle incoming calls professionally, directing them to the correct departments and ensuring a positive client experience.
• Provide administrative support, including managing daily post, deliveries, and general office queries.
• Assist service teams by keeping accurate records, tracking job progress, and following up on outstanding requests.
• Work closely with clients and internal teams to maintain smooth communication and timely service delivery.
• Support general office operations, contributing to an organised and efficient working environment.

What You'll Bring

• Strong communication skills — confident on the phone and clear in writing.
• Excellent organisational and multitasking ability, with great attention to detail.
• A positive attitude and a genuine commitment to good customer service.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Previous experience in an administrative, call-handling, or customer service role preferred.
• Experience using CRM or service management systems is an advantage (full training provided).

Why Join Us?

At Securitas Technology, you'll be part of a team shaping the future of security technology. You'll have the opportunity to learn, grow, and progress while contributing to meaningful projects that protect people and property every day.

We offer:

• Full-time, permanent role in a supportive and friendly team environment.
• Competitive salary and benefits package.
• Pension and sick pay schemes.
• Opportunities for training and career progression.
• Employee discount platform and bicycle-to-work scheme.
• 20 days annual leave and enhanced maternity benefits.
• Convenient Dublin location with good transport links and onsite parking.

Our People Promise – Securitas Technology EVP

Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. You'll do purposeful work that makes the world safer, supported by innovation and sustainability.

Security Vetting

As part of our commitment to compliance and customer trust, all employees undergo security vetting. By applying, you confirm that you are willing and able to meet these requirements.

Be part of something bigger. Build your future with Securitas Technology.

Job Title: Patient Care & Engagement Coordinator

Reports To: Clinic Management Team

Location: Limerick City

About the Role

We are seeking a highly motivated and organised individual to join our dental group as a Patient Care & Engagement Coordinator. This role is key to ensuring that every enquiry — whether by phone, email, social media, or WhatsApp — is handled professionally, promptly, and with a strong emphasis on health, wellness, and patient care.

Your goal is to convert enquiries into booked appointments, build long-term relationships with patients, and ensure they remain engaged with our clinic for their ongoing dental and overall health needs.

Key Responsibilities

• Lead Management & Conversion
• Respond promptly to all incoming patient enquiries across phone, email, social media, and messaging platforms.
• Convert leads into appointments through clear communication, empathy, and professionalism.
• Track, manage, and organise leads systematically so no patient enquiry is missed or dropped.
• Patient Engagement
• Communicate the importance of oral health as part of general health and mental well-being.
• Follow up with patients post-appointment to encourage re-attendance and routine care (6–12 month recalls).
• Help foster loyalty by encouraging patients to see themselves as part of our clinic community.
• Performance & Feedback
• Monitor conversion rates and analyse why leads may not convert.
• Adapt approach based on patient feedback and guidance from management.
• Meet agreed targets for appointment bookings and re-attendance.
• Innovation & Communication
• Think creatively about ways to connect with patients through multiple communication channels.
• Suggest and test new strategies for improving patient booking and retention.

Key Skills & Attributes

• Excellent phone manner and written communication skills.
• Strong organisational and follow-up skills; highly reliable with attention to detail.
• Passion for health, wellness, and patient care.
• Empathy and the ability to build rapport with patients from first contact.
• Results-oriented with a proactive attitude toward meeting targets.
• Adaptable and open to feedback; willing to refine approach for best results.
• Comfortable using CRM systems, booking software, and communication tools (email, WhatsApp, social media).

Qualifications & Experience

• Previous experience in a healthcare, dental, or wellness setting is desirable but not essential.
• Sales, customer service, or lead conversion experience an advantage.
• Training will be provided in our systems and approach.

What We Offer

• Competitive salary with performance-based incentives.
• Training and support in both patient care and lead conversion strategies.
• Opportunity to play a central role in growing a progressive, health-focused dental group.
• A positive, supportive team environment where patient well-being comes first.

Job Type: Full-time

Pay: €15.00-€25.00 per hour

Expected hours: 35 – 40 per week

Application question(s):

• Do you have expereince in dental or health sector?
• Please write a few lines about your experience managing calls in a healthcare or similar business, including booking appointments and following up with patients
• How would your friends and family describe your personality? Please write a few lines.
• What personal traits do you have that you believe would help you succeed in this role, even if you don't have direct experience in the healthcare sector?

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

CUSTOMER SERVICE AGENT REQUIRED: DUNDALK CO LOUTH

• Experience in customer service/similar role preferred, however comprehensive training will be provided
• Full time, 37.5 hours per week (Mon-Fri)

Job Description

We are currently seeking a Call Centre Agent for our team in Dundalk. As a member of our customer service team, you'll handle inbound calls addressing service, account, and payment enquiries while also proactively engaging in outbound calls to assist with queries, customer retentions and sales opportunities. Alongside these responsibilities you'll perform administrative tasks as needed.

We're looking for individuals who are not only friendly and adept at customer interaction, but also passionate about retaining customers and driving sales.

Benefits/extras;

• Commission incentives
• Clear(internal) progression path
• Generous pension scheme
• Educational Reimbursement
• Employee discount
• Life insurance
• Bike to work scheme
• Free on-site parking

INDMP

Job Types: Full-time, Permanent

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Control Room Operator

Are you calm under pressure, detail-oriented, and great with people? Join the team at TASK Ltd. as a Control Room Operator, where your work truly makes a difference—especially to vulnerable individuals who rely on our service every day.

We're hiring full-time Control Room Night Shift Operator at our facility in Stamullen, Co. Meath. This is a vital role in our 24/7 control room, where you'll monitor and respond to alarms, ensuring rapid assistance for primarily elderly and vulnerable clients. You'll also carry out various administrative and technical duties (full training provided).

TASK Ltd. is currently seeking a full-time Call Centre Operator to join our team in our alarm receiving centre in Stamullen, Co. Meath. This location is not on a direct public transport route, so candidates would need to have their own transport.

• Night Shift: 12-hour shifts (7pm–7am)

Weekend work is required, rotating shifts

About You:

We're looking for candidates who are:

• Friendly, empathetic, and patient – especially when speaking to vulnerable clients
• Highly attentive to detail with strong admin and multitasking skills
• Comfortable using technology (a technical mindset is a plus)
• Flexible and dependable with a strong sense of initiative
• Fluent in English (spoken and written)

What We Offer:

• Competitive salary: €31,440 - €5,360 DOE per annum, including night shift allowance
• Permanent, full-time role
• On-site parking
• Supportive team environment
• Full training provided
• Garda vetting support

Job Types: Full-time, Permanent

We do not require the assistance of 3rd party agencies in our recruitment process.

Job Types: Full-time, Permanent

Pay: ,440.00- ,360.00 per year

Benefits:

• On-site parking

Application question(s):

• Do you have your own transport? as location is not on public transport route
• Summarise your previous experience relevant to this position in 100 words.
• Are you within a 45 min drive of Stamullen, Co. Meath?

Experience:

• Call Centre: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 17/10/2025

Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2

Duties and Responsibilities:

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Use computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with Clinicalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager

The Ideal Candidate:

• Flexibility is essential to this role as shift work is required
• Exceptional attention to detail.
• Experience in a busy call Centre/reception environment is a plus
• Demonstrated initiative and strong organisational skills.
• Exceptional interpersonal communication skills with a positive phone manner
• Have strong written and verbal communication skills
• Experience with healthcare scheduling software
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Work well as part of a team
• Deals with confidential information and/or issues using discretion and judgement.

We are offering full time and part time positions ( part time ( Monday - Friday), however, the suitable candidate will be open to working flexible shifts across 7 days between 8am - 8pm mid week and 8am-6pm weekend shifts where required.

In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.

Our offer to you:

• A competitive salary
• A higher weekend rate
• Exact software training and other platforms
• Paid overtime
• Flexible working shifts
• Clinical support & guidance
• Room for development

Contact Center Advisor

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

Why Choose Clúid Housing:

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• A Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Good Remuneration: Receive a salary that aligns to your skills and impact.
• Flexible Working Arrangements: We support work-life balance with flexible working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Strong Employee Benefits: Enjoy 25 days of holiday (+closed for 3 additional days over Christmas), + Good Friday and 1 annual Me day as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.
• An Inclusive Culture: Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

About Us:

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Role Overview:

• Position: Contact Centre Advisor
• Reporting to: Contact Centre Team Leader
• Location: Sheriff Street Upper, Dublin 1 (Hybrid – after initial training period)
• Contract: Fixed term to December 2026
• Salary: €32,584 - €38,000 per annum pro rata

Contact Centre Advisor

As a Contact Centre Advisor you will support the housing and repairs teams by offering a high quality "one stop shop" housing, maintenance, rent and advice service to residents and other stakeholders. You will aim to resolve all resident queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.

Key Responsibilities:

• Resident Experience

• Service Delivery

• Complaints and Resident Voice

• Business Support

• Collaborative Working

Resident Experience

• Provide a first-class resident experience, responding to a variety of inbound and outbound inquiries through all applicable channels, seeking to resolve at the first point of contact wherever possible.
• Act as an advocate for residents, taking ownership and remaining accountable for queries until they are resolved, and ensuing residents are kept informed of progress.
  Where a query or service request cannot be resolved by the Housing Advice Center, ensure a timely and accurate hand-off to the appropriate person/department.

Service Delivery

• Resolve rent or service charge queries at the first point of contact wherever possible, providing advice and information to residents.
• Take payments and make agreements with residents to repay debt where applicable; and in line with parameters set by the Resident Accounts Team.
• Provide information to prospective residents about current Clúid vacancies and how to apply for a Clúid home, including where applicable advice regarding transfers and mutual exchanges.
• Provide advice and assistance on a range of estate management issues including anti-social behaviour, resolving within the Housing Advice Center wherever possible and recording case in the Housing Management System and assigning to the relevant Resident Housing Officer where not.
• Triage repair requests with residents, raising orders and scheduling suitable appointments wherever possible.
• Ensure accurate record keeping within the Housing Management System and any other IT systems at all times.

Complaints and Resident Voice

• Actively seek out and recognise the Resident Voice as an authority on our services.
• Work with customers, management and the Complaints Manager to effectively resolve complaints relating to all service areas in line with Clúid's complaints policy.
  Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Business Support

• Manage the registration and termination of tenancies through the RTB Portal, escalating issues as required to the RTB Administrator.
  Undertaken any other duties as required that are consistent with your role.

Collaborative Working

• Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
• Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Advice Center policies, procedures, and processes.

Experience / qualifications:

• 1 to 2 years previous experience working in customer service
• Previous experience working in a contact center
• Complaint handling experience
• Attaining KPI's consistently
• Excellent communication skills –verbal and written, report writing, presentation
• Ability to demonstrate empathetic listening skills
• Excellent organisational and time management skills with the ability to multitask
• Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems

Join Us: At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.

Teamwork and flow is at the heart of everything we do: from our highly qualified specialists delivering world-class dental treatments, to our amazing hospitality team who take every patient through a genuine, warm human experience from first phone call to last-minute mints. If you're as driven as we are to keep finding new and better ways to turn our patients' ideas and anxieties about going to the dentist on its head - to anticipate, to comfort, to delight, and most importantly, to Truly care. then it's time for us to talk Finding new ways to be better tomorrow than we are today takes everyone, and we know that the next great idea can come from any one of our amazing teammates. We understand that durable careers start with a work-life balance that works for you. Flexibility is built into how we do things, offering increased availability to patients means that we have a working pattern to suit everybody.

Duties and Responsibilities:

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager

The Ideal Candidate:

• Flexibility is essential to this role as shift work is required
• Successful candidate will have 2+ years experience in a busy call centre/reception environment
• Demonstrated initiative and strong organisational skills.
• Exceptional interpersonal communication skills with a positive phone manner
• Have strong written and verbal communication skills
• Experience with healthcare scheduling software
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgement.

We are offering a full time position of minimum 36-40 hours per week.

In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.

Our offer to you:

• A competitive salary
• Exact software training and other platforms
• Paid overtime
• Flexible working shifts
• Provided with laptop and all necessary equipment
• Internal progression opportunities

Caredoc is seeking to employ a Part-Time Call Taker. Based in Caredoc Call Assessment Centre, St. Dympna's Hospital, Athy Road, Carlow. Working hours include weekends, evenings and overnights. Hours will vary depending on the requirements of the Caredoc service with a high level of flexibility required in line with operational requirements.

Post: Seasonal Call Taker and Part time Call Taker

Applicants must possess excellent

• Communication and interpersonal skills.
• Computer and administrative skills.
• Attention to detail and a high level of accuracy.
• Working independently and as a team member in a busy environment.

If you feel you have the required skills and experience for this role, please apply by uploading your C.V., full training will be provided.

Caredoc is an equal opportunities employer.

Service Call Coordinator

Rathcoole| Full-Time | Office-Based | EMS Copiers Ltd

Are you an organised , customer-focused professional who thrives in a fast-paced environment? We're looking for a Service Call Coordinator to join our team and take charge of managing service requests, coordinating technicians, and keeping operations running smoothly.

This is an office-based position, Monday to Friday, perfect for someone with strong communication and scheduling skills who enjoys problem-solving and delivering excellent service.

What You'll Be Doing

• Handling incoming service calls, emails, and work requests
• Logging and prioritising jobs based on urgency and technician availability
• Scheduling and dispatching engineers or field staff
• Keeping customers updated with progress and appointment times
• Ensuring job records and service databases are accurate and up to date
• Supporting management with ad hoc administrative tasks
• Assisting with job documentation for invoicing and reporting
• Generating reports and helping track service performance

What We're Looking For

• Previous experience in a customer service role within a fast-paced environment
• Experience in a coordination, scheduling, or dispatching role (preferred but not essential)
• Strong customer service and communication skills
• Confident using Microsoft Office (Outlook, Excel, Word)
• Organised, proactive, and able to multitask
• Familiarity with service management systems

Who You Are

• Calm under pressure and solution-oriented
• A team player who can also work independently
• Detail-focused and thorough in your approach
• Able to adapt quickly to new systems and procedures
• Driven to deliver a great experience for both internal teams and clients

Location & Hours

• Based at our Rathcoole office
• Monday to Friday
• 9am–5:30pm

What We Offer

• A supportive and friendly work environment
• Opportunities for training and development
• Competitive salary

Apply Now

Ready to take the next step in your coordination career? Click Apply to send your CV and join a company where your skills will be valued every day.

Job Types: Full-time, Permanent

Pay: Up to €17.26 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Work Location: In person