170 On Site Support jobs in Ireland

Job Description
Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and

software, used in the diagnosis of respiratory disorders, and advanced high reliability

equipment and software systems used in respiratory end-point clinical drug trials.

We have designed, developed and manufactured respiratory diagnostic devices, software, and

consumables for healthcare professionals, for 60 years. Headquartered in the UK,

Vitalograph has operations in Ireland, Germany, and the USA.

Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?

We are seeking a
'Site Support Technician'
to join our team and provide essential support to

our global customers. You'll play a crucial role resolving and troubleshooting IT issues.

When Site Support activities are not required the Site Support Technician will assist in the

processing of data from company medical devices.

Benefits

• Company contributed pension
• Private Health Insurance
• Educational assistance programme
• Development & progression opportunities
• Shift allowance
• Full Training will be provided

We have a selection of shift patterns available; you will have the option to select the shift

pattern(s) you are interested in as part of the application process.

• Evening Roster - Monday – Thursday: 13:30 – 22:00, Friday: 13:30 – 20:50

Duties & Responsibilities

• Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
• Take ownership of investigation and resolution of issues/queries that may arise.
• Log & update queries/issues on internal ticketing service.
• Collaborate with other departments to provide solutions when required.
• Update logs & trackers based on routine activity.
• Assist with external user access for systems and services.
• Assisting in the creation and review of work instructions for the resolution of issues
• that may arise.
• Co-ordinate with other team disciplines to ensure team & company targets are met.
• Assist in the creation and review of work instructions for the resolution of issues that
• may arise.
• Analysis of data from company medical devices.
• Minimum Requirements:
• Effective written and verbal communication skills
• Good IT skills – including use of MS Office or equivalent (excel/word/outlook)
• Competent person, capable of working under their own initiative with minimal
• supervision and a good team player
• Attention to detail with capability for high levels of focus and concentration for long periods.
• Customer Service experience via email and phone.
• Understanding of issue management and root cause analysis
• Previous experience in a remote technical support role

Key Competencies

• Must be highly motivated and have a strong desire to succeed
• Outstanding organisational and time-management skills
• Self-disciplined, organised and can take ownership and responsibility for business objectives
• Ability to positively influence thinking, behaviour, and gain commitment
• Exceptional ability to leverage/collaborate effectively with internal stakeholders
• Excellent written and verbal communication and interpersonal skills

IT Site Support (Infrastructure) Analyst

**x5 days onsite Cork, Ireland

12 months + contract**
I am hiring in Cork, Ireland for a IT Site Support (Infrastructure) Analyst based onsite for a 12 months plus contract.

IT Site Support (Infrastructure) Analyst Essential Skills:

• 5 years of experience in IT Support
• Windows 10 and Windows 11 troubleshooting skills
• O365 troubleshooting skills
• Dell hardware troubleshooting.
• Active Directory, DHCP, DNS ….
• Microsoft Azure
• Understanding of networking
• Familiar with cabling in MDF IDFs
• Apple iPhone setup and support

IT Site Support (Infrastructure) Analyst Skills Required:

• Excellent Customer Service skills
• Highly Motivated
• Strong social skills - superb communication, written and verbal
• Familiar with standard IT concepts, practices, and procedures
• Strong analytical and troubleshooting skills
• Ability to work independently.

IT Site Support (Infrastructure) Analyst Responsibilities:

Provide hands-on technical support to clients for the acquisition, usage, and installation of desktop and portable workstations, peripherals, mobile devices as well as company operating systems and software.

Track client service requests in the ticket tracking system and follows up with clients for effective resolution and customer satisfaction. Coordinate referrals for more advanced issues to the next support tier and/or external resources.

Hands-on and coordinate the setting up of laptop and desktop computers and mobile devices for new hires to ensure compliance with the company's user configuration and software application requirements.

Support the installation, troubleshooting, and usage of wired and wireless networks per standards. This includes identifying user requirements, troubleshooting LAN performance - working with remote specialist teams.

Provide onsite installation, troubleshooting and support for computers, printers, audiovisual, video conferencing, wireless access points, and telephony systems in multi-environments of office and factory.

Collaborate with teams on projects supporting IT initiatives and/or implementations. Provide on-site IT support for global projects.

Provides remote IT Technical support to users at multiple sites such as business offices, engineering labs, and manufacturing and distribution warehouses.

Solid understanding of applications and technologies, including but not limited to Microsoft, and Apple products.

Experience with cabling and patching in MDF and IDFs.

Ability to walk, climb (stairs/ladders), sit and stand for long periods of time and lift up to 50 lbs.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.

We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

About the Position

Site Support Assistants are responsible for the on-site supervision and safety of Kindergarten to 5th-grade students throughout program components for Bay Area Music Project. The position requires patience, ability to engage positively and professionally with children and families, and strong organizational skills. The Site Assistant is a mentor to all students and reinforces rules of safety, kindness, and responsibility in the BAMP community and beyond. This role is a part-time, hourly instructional seasonal employee position.

Responsibilities

• Assist with check-in and dismissal processes during after-school programming
• Manage children throughout transitions between classes (i.e., snack, bathrooms, lining up, hallways)
• Assist with setup and strike of equipment for daily programming
• Engage with children and families to foster positive relationships
• Facilitate and model healthy conflict resolution between students
• Supervise children during outdoor and indoor free-play time to ensure safety at all times
• Assist in facilitating group activities such as crafts, sports, team-building games, etc.
• Assist with minor first-aid care as necessary

Administrative Duties

• Actively participate in appropriate administrative duties related to the role, including but not limited to meeting participation, payroll reporting, staff development activities, and communication

Qualifications

• Experience with after school programs or camps or willing to learn
• Training or familiarity in restorative justice practices and trauma-informed care
• The ability to adapt, be flexible and handle emergencies calmly and effectively
• A sense of humor and creative problem skills
• The ability to demonstrate initiative and ability to work independently with minimal supervision
• The ability to work collaboratively with colleagues and staff to create a team-oriented environment
• Must be 18 years or older
• Bachelor's degree (or in progress) or at least one year experience in related fields
• Must pass live scan fingerprinting (background check) and provide negative TB tests

Compensation and Benefits

• Pay Range: $20-22/hr Depending on Experience
• Paid Time Off: Accrued Sick Leave
• Jury Duty Leave (up to two weeks)

Health & Future:

• 401(k) retirement (opt-in, unmatched)
• Paid professional development opportunities

Workplace Demands

• Work Hours - Part-time, hourly with some responsibilities on weekends and/or evenings depending on the program concert calendar.
• Location - Exposed to changing conditions in indoor, outdoor, and virtual settings-including in school campuses, classrooms, libraries, offices, venues, parks, and other community spaces.
• Cleanliness & Odors - Clean to moderately clean; Occasionally works with children with varying access to hygiene support.
• Social - Communicates with youth and adults in one-on-one, small groups, and large groups.
• Structure & Predictability - Low to Moderate.
• Physical - Can remain in a stationary position; Can move through crowded and uncrowded spaces with or without assistance; Can use, inspect, and adjust musical instruments; Can communicate and exchange information and ideas; Can discern and assess student musical learning; Can lift and/or transport up to 25lbs. with or without assistance; Can reliably report for work on time at job sites .
• Light - Lighting is typically fluorescent or natural.
• Noise - Noise levels range from quiet to loud.

Controlled Environments Company (CEC) is a leading industrial distributor supplying over 90,000 products to customers nationwide.

We ae looking for a candidate to work full time, 5 days per week, as our VMI support on a pharmaceutical site based in Limerick. The ideal candidate will have experience working in highly controlled, highly regulated and closely managed facilities, with robust quality and safety procedures.

Although working for CEC on site, it will be imperative that the candidate assimilates into the customers culture and working environment seamlessly. Our reach on site is and will continue to expand, so a positive, can do and long-term mindset will also be important.

You will work closely with the account manager and overall management team to develop knowledge of this growing site and to assist in our overall, long-term strategy.

Responsibilities

• Manage PPE & Production consumables on site – meet CEC deliveries to site, transfer of deliveries to our main stores area on site, and the subsequent stocking of all required points of use from there.
• In conjunction with our customer and CEC account manager, design and manage the most effective process flow of required products to their point of use locations throughout site.
• In conjunction with our customer and CEC account manager, continue to assess the VMI process, to scope opportunities for improvements in time efficiencies, in quality control and overall systems.
• CEC will use a technology-based stock level management system on site, however, the ideal candidate will attend production meetings (where applicable) and develop good relationships with key departments on site such as Purchasing, Production, Quality Control and Laboratories which will allow us to get ahead of any increased volume requirement of consumables and/or any process changes that may be expected.
• There will be an ongoing requirement on site for training, SOP updates and protocols/training for entering/exiting controlled areas on site. The ideal candidate will understand the requirement for same and would strictly adhere to the development of these requirements.
• All CEC stock on site and the accurate maintenance of stock levels will be your responsibility. It will be necessary to carry out monthly stock cycle counts to ensure accurate management of levels.
• We are a customer service driven company; the ideal candidate will embody this ethos also.

Skills and Experience

• Minimum 2-3 years' experience in a similar role
• Ability to identify customer needs and provide a high level of customer service
• Experience within a GMP Manufacturing/warehouse environment with a good understanding of controlled environment protocols and supply chain procedures
• Confidence to discuss the benefits and features of products
• Confidence to identify, propose and communicate process improvements
• Good communication, organisational and administration skills
• Flexible and Pro-active attitude
• Ability to embrace new ideas / initiatives when they arise
• The ability to multitask and to ensure projects are carried out to a high standard

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi's and our clients' assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together

Role & responsibilities:

• Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
• Implement, monitor, and maintain CI/CD frameworks
• Develop new capabilities, co-ordinating implementation across a large number of teams including infrastructure, developer tools and information security
• Influence a culture of Site Reliability Engineering. Engage in training and mentoring to help develop other engineers with SRE mind set
• Responsible for:

Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring. Leading the team of Hands-on resources in L1/L2/L3 production support Execution of various compliances testing and financial systems certifications. Deploying applications on client system or production environment.

• Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
• Manage team of technical support engineers who provide technical support to users.
• Escalates complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments.
• Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
• Production Incident troubleshooting Escalate, resolve, guide team, and track production incidents to closure.
• Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
• Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
• Plan, test, and drive execution of system contingency for Production systems to ensure availability.
• Problem Solving & Analytics. - Understand and drive impact analysis to identify the root cause of production issues.
• Incident / Problem Management using ServiceNow or any other tool.
• Software release Testing from an Operations and availability perspective. Review of releases for operational gaps and test the same to ensure a smooth rollout.
• Review of release scripts/ utilities /code / Deployment SOP as required.
• Reporting on key performance (SLA) including Major Incidents, major projects
• Plan, support, and implementation of Release deployment.
• Coordination with all internal teams, interface with business leads for operations.
• Builds and maintains positive working relationships with various IT and business teams.
• Ensure process compliance in all operations.

Preferred candidate profile:

• SRE process Experience
• 5+ years of Leading high-performance, 24x7, DevOps or SysOps team
• Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure.
• Experience with Microsoft OS Windows & Server.
• Experience in ticket tracking and resolving on time.
• Hands-on experience on ticketing tools (ServiceNow)
• Excellent verbal, written, presentation and interpersonal communication skills.
• Ability to make complex technical matters easy-to-comprehend for non-technical persons.
• Experience in Banking applications is desirable with excellent communication skills.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.

Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.

Operating across 5 continents and with over skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.

We're looking for dedicated, innovative and driven talent to join our expanding team.

We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin.

Responsibilities:

• Troubleshoot field issues with hardware and communications set e.g. CHARMS,
• cabling, I/O configuration, Ethernet Addressing
• Support CM SATs throughout project commissioning and qualification phase
• Complete system updates to correct issues identified under site change process
• Provide Knowledge Transfer to site team on hardware setup and configuration
• Liaise with site electrical contractor during investigations to identify root cause of issues and solutions
• Co-ordination of tasks to ensure timely delivery
• Communication of status with site team & management

Requirements:

• 4 years + DeltaV experience, with previous site within the life sciences industries
• A BSc/BEng/BA Degree or equivalent experience with advanced degree.
• Experience designing and programming control systems with emphasis on DeltaV DCS.
• S88 batch process control within the (Bio)Pharma sector.
• Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams.
• Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications.
• Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc.
• Experience with PLC, HMI, and SCADA an advantage.
• Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11.
• Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project.

To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today.

At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at

or @cognizant.

Field Support Engineer

Dublin, Ireland

Permanent

Responsibilities:

The successful candidate will be part of the Quality Control Lab Services Team which will maintain the incident ticket queue and manage & resolve issues as they arise in a timely manner.

Experience in the support of IT applications is required.

Support Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews. Provide front line support (level 1) to labs.

Troubleshoot system errors and collaborate with vendor/global teams for resolution.

Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues.

Providing appropriate system access to vendors.

Support system content deployment and end user training.

Recognize the importance of the quality control function in pharmaceutical production the Lab System Support Engineer should display a high level of integrity in the performance of their work.

Should be capable of relating well to other people both within and outside of the laboratory area.

Requirements:

Experience of supporting QC laboratory systems is preferred but not essential.

Strong knowledge of Microsoft Windows Operating Systems (Windows 7 & Windows Server 2003/2008).

Bachelor's degree in an IT or scientific field (e.g., Chemistry, Biology, Business Information Systems).

Strong problem solving skills.

Excellent communication and interpersonal skills are essential.

Excellent organizational and prioritization skills

Ability to work well both independently and in a team environment.

Ability and flexibility to perform all other job-related and ad-hoc duties as required.

Experience in Pharmaceutical industry an advantage

Reach @

Location: Nationwide, Ireland

Job Type: Contract (Twelve Months initially and up to four years in total)

Work Type: Full-time

Role Type: Field Support Engineer

Overview of Role

Our client is seeking IT Field Engineers to support client sites across the country. You will be part of an exciting new roll-out project. IT Field Engineers will be based at various locations throughout Ireland and will then service the local offices. This role involves installation, configuration, and support of IT hardware, software, and network systems.

Role & Responsibilities:

• Install PCs and laptops, configure IP details, deploy correct images, and join systems to the domain.
• Support and configure Virtual Desktop Environments using VMware.
• Set up smart devices (iOS & Android).
• Provide support for digital radio mobile and associated antenna systems.
• Support Control Room systems and services, including CCTV.
• Configure and support desk-based telephony systems i.e. Avaya/Cisco
• Perform network patching and support activities.
• Install and maintain networked printers and scanners.
  Produce technical documentation and knowledge base articles.

Skills, Qualifications & Experience

• Minimum 4 years' experience in a similar Field Support Engineer role ideally.
• Proficient in Virtualization technologies, especially VMware.
• Strong knowledge of Windows Server environments, including Active Directory and Exchange.
• Experience with networking hardware and protocols - Cisco, HP, ARUBA.
• Ability to support diverse hardware and software systems.
• Full clean driving license and own transport required.
  Fluent in English language communication.

Preferred Experience:

• Proven record in IT field support with hardware and software installations and configurations.
  Experience working in multi-site environments supporting end-users across various locations.

Education & Certifications:

• IT Qualification i.e. Cert/Diploma/Degree or a Professional IT Certification
• Relevant IT Certifications in Virtualization, Networking, or Windows Server environments preferred (not mandatory but advantageous).

Visa:

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Job Title:
IT Field Engineer
Location:
Nationwide, Ireland
Job Type:
Contract
(Twelve Months initially and up to four years in total)

Work Type:
Full-time
Role Type:
Field Support Engineer
Overview of Role
Our client is seeking IT Field Engineers to support client sites across the country. You will be part of an exciting new roll-out project. IT Field Engineers will be based at various locations throughout Ireland and will then service the local offices. This role involves installation, configuration, and support of IT hardware, software, and network systems.

Role & Responsibilities:

• Install PCs and laptops, configure IP details, deploy correct images, and join systems to the domain.
• Support and configure Virtual Desktop Environments using VMware.
• Set up smart devices (iOS & Android).
• Provide support for digital radio mobile and associated antenna systems.
• Support Control Room systems and services, including CCTV.
• Configure and support desk-based telephony systems i.e. Avaya/Cisco
• Perform network patching and support activities.
• Install and maintain networked printers and scanners.
• Produce technical documentation and knowledge base articles.

Skills, Qualifications & Experience

• Minimum 4 years' experience in a similar Field Support Engineer role ideally.
• Proficient in Virtualization technologies, especially VMware.
• Strong knowledge of Windows Server environments, including Active Directory and Exchange.
• Experience with networking hardware and protocols - Cisco, HP, ARUBA.
• Ability to support diverse hardware and software systems.
• Full clean driving license and own transport required.
• Fluent in English language communication.

Preferred Experience:

• Proven record in IT field support with hardware and software installations and configurations.
• Experience working in multi-site environments supporting end-users across various locations.

Education & Certifications:

• IT Qualification i.e. Cert/Diploma/Degree or a Professional IT Certification
• Relevant IT Certifications in Virtualization, Networking, or Windows Server environments preferred (not mandatory but advantageous).

Visa:
Irish/EU Citizen or Stamp 4 Visa holder.

About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.