37 On Site Support jobs in Ireland

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin. Responsibilities: Troubleshoot field issues with hardware and communications set e.g. CHARMS, cabling, I/O configuration, Ethernet Addressing Support CM SATs throughout project commissioning and qualification phase Complete system updates to correct issues identified under site change process Provide Knowledge Transfer to site team on hardware setup and configuration Liaise with site electrical contractor during investigations to identify root cause of issues and solutions Co-ordination of tasks to ensure timely delivery Communication of status with site team & management Requirements: 4 years + DeltaV experience, with previous site within the life sciences industries A BSc/BEng/BA Degree or equivalent experience with advanced degree. Experience designing and programming control systems with emphasis on DeltaV DCS. S88 batch process control within the (Bio)Pharma sector. Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams. Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications. Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc. Experience with PLC, HMI, and SCADA an advantage. Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11. Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project. To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today. At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at or @cognizant.

**Position Overview**
Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region.
**Company Overview**
At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.
We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.
We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**KNOWLEDGE:**
Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways.
**JOB COMPLEXITY:**
Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers' application.
**SUPERVISION:**
Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments.
**EXPERIENCE:**
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Maintains productive and positive technical support relationship with the top tier set of strategic / key customers.
+ Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction.
+ Delivers a timely response to customer inquiries; follows through on all tasks and action items.
+ Conducts customer trainings, both on-site and at Dimatix facilities as required.
+ Assists in the development of technical support documentation, training literature, and programs.
+ Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses.
+ Works closely with global Customer Support colleagues through the global escalation process to engage
+ Engineering and other analytic resources for customer case resolution support.
+ Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries.
+ Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met.
+ Participates in and/or leads teams for product specific problems and development opportunities.
+ Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit.
+ Extensively travels to customer sites and Dimatix facilities, occasionally on short notice.
+ Travels to exhibitions and provides support on product demonstrations, etc.
+ Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc.
+ Provides input to product planning and upgrade activities.
+ Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**REQUIRED:**
+ Excellent customer interaction skills
+ Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience.
+ Expert level understanding of digital printing technology.
+ Advanced reasoning skills to analyze and solve customer problems.
+ Ability to work collaboratively across many functional departments.
+ Excellent written, verbal and presentation skills; command of the English language.
+ Strong math and computational skills.
+ Minimum 5 years of customer support experience, including 3 years of field service support.
+ Ability to educate customers on systems and trouble shoot problems.
**DESIRED:**
+ Expert level understanding of Dimatix products and their applications
+ High level knowledge of chemistry, EE/SW or fluid physics
**PHYSICAL DEMANDS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds.
**WORK ENVIRONMENT:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Normal office environment
+ Frequent travel to customer locations.
+ May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor.
**OTHER:**
+ Other duties as may be assigned.
+ Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements.
+ Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.
**FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.**
**FUJIFILM Dimatix is an E-Verify Employer**
**#LI-Remote**
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( ).
**Job Locations** _IE_
**Posted Date** _4 months ago_ _(6/2/ :21 AM)_
**_Requisition ID_** _ _
**_Category_** _Technical Services_
**_Company (Portal Searching)_** _FUJIFILM Dimatix, Inc._

Desktop Support Specialist We are Grant Thornton Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda.

With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed - wherever they're located.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed - wherever they are located.

We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future.

Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.

At GT Ireland we don't just predict your future, we build it.

A Career at GT Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you? A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients.

We respect and value your experience.

And we want you to bring your authentic self to work and be at your best.

It is how it should be.

Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued.

If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

The Opportunity This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team.

We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Cork Office.

There would also be an expectation to travel to our Limerick office also.

If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role: Providing 1st / 2nd level Helpdesk Support both onsite / remotely Monitor Service Desk Queue Installation, Configuration and Support of PCs, running Windows 10 & 11 Troubleshooting both hardware / software / network connectivity issues on PCs/Printers Management of Assets Determine proper escalation path for non-resolved issues.

Participate in and contribute to a dynamic IT team Skills & Attributes; Minimum of 2 years' experience in deskside support in a corporate IT environment Degree / Technical certification in IT or related field Strong knowledge of Windows 10 & 11 / Office 365 / MS Teams PC / Laptop hardware configuration and troubleshooting Mobile Devices / Mobile OS AD / TCP/IP Network knowledge The ability to work on your own initiative and be a self-starter Proven planning and organisational skills Exceptional problem solving and troubleshooting skills The willingness and ability to work co-operatively with others as part of a team Frequent travel to our regional offices for onsite visits Good interpersonal and communication skills Life at GT Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues.

We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs.

People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm.

We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them.

Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients.

Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer.

You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one.

Reward and benefits Our reward and benefits are designed to create an environment where our people can flourish.

We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Recognition We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours.

Our Shout Out recognition scheme is our way of highlighting and promoting achievements.

Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.

#IJ To be considered for this role you will be redirected to and must complete the application process on our careers page.

To start the process click the Apply button below to Login/Register.

Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service. Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions. Deliver excellent customer service, offering the best solutions available. Support customers and installers with technical advice and guidance. Act as a professional representative of the company and its brand. Liaise with Quality Control and Design teams, providing valuable product feedback. Deliver product training sessions to industry professionals, covering installation and troubleshooting. Work collaboratively across sales, technical sales, design, and quality teams. Maintain a positive, professional image of the company at all times. Skills & Experience Fully qualified plumber with a minimum of 3 years' experience. Previous Service Engineer or technical support experience an advantage but not essential. RGI and/or F-Gas certification desirable but not required. Full clean driving licence. Safe Pass (training can be arranged if not already held). Strong communication skills with the ability to work well in a team. Punctual, proactive, and confident in decision making. Basic IT skills beneficial but not essential. A strong willingness to learn about products, systems, and customer needs. What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills

Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service. Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions. Deliver excellent customer service, offering the best solutions available. Support customers and installers with technical advice and guidance. Act as a professional representative of the company and its brand. Liaise with Quality Control and Design teams, providing valuable product feedback. Deliver product training sessions to industry professionals, covering installation and troubleshooting. Work collaboratively across sales, technical sales, design, and quality teams. Maintain a positive, professional image of the company at all times. Skills & Experience Fully qualified plumber with a minimum of 3 years' experience. Previous Service Engineer or technical support experience an advantage but not essential. RGI and/or F-Gas certification desirable but not required. Full clean driving licence. Safe Pass (training can be arranged if not already held). Strong communication skills with the ability to work well in a team. Punctual, proactive, and confident in decision making. Basic IT skills beneficial but not essential. A strong willingness to learn about products, systems, and customer needs. What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills

Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin.

This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.

Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.

Deliver excellent customer service, offering the best solutions available.

Support customers and installers with technical advice and guidance.

Act as a professional representative of the company and its brand.

Liaise with Quality Control and Design teams, providing valuable product feedback.

Deliver product training sessions to industry professionals, covering installation and troubleshooting.

Work collaboratively across sales, technical sales, design, and quality teams.

Maintain a positive, professional image of the company at all times.

Skills & Experience Fully qualified plumber with a minimum of 3 years' experience.

Previous Service Engineer or technical support experience an advantage but not essential.

RGI and/or F-Gas certification desirable but not required.

Full clean driving licence.

Safe Pass (training can be arranged if not already held).

Strong communication skills with the ability to work well in a team.

Punctual, proactive, and confident in decision making.

Basic IT skills beneficial but not essential.

A strong willingness to learn about products, systems, and customer needs.

What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.