19 Operations Analysis jobs in Ireland

Sustainability that means business
Who We Are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What We Do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Customer Process Improvement Specialist is responsible for analysing, developing, and implementing strategies to enhance operational efficiency, reduce costs, and improve overall business processes. Initiate & oversee Customer Support Continuous Improvement projects, including defining scope, timelines, and delivery. They will work closely with stakeholders to identify inefficiencies, implement best practices, and drive continuous improvement initiatives across the organization.

Job Specification-Roles & Responsibilities

• Drive continual improvement that guides AMCS to improving the customer experience.
• Investigating, analysing, and documenting the current state of business processes.
• Leveraging Lean Six Sigma tools and methodology as applicable.
• Drive improvements to existing processes and identifying areas of non-value waste.
• Owner of Global process standardisation and optimisation.
• Identify problem customer trends and initiate remediation plans.
• Initiate & oversee Continuous Improvement projects, including defining scope, timelines, and delivery.
• Once process improvements have been identified ensure they are rolled out globally and followed consistently.
• Improvement focus will include streamlining our ServiceDesk system of record, to provide insights into improving processes, usage & training.

Candidate Profile

• Degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Certifications in Lean, Six Sigma (Green Belt or higher), or other process improvement methodologies are a plus.
• Proactive, positive, self-starter with a passion for continually improving the processes around you.
• Ability to work independently as well as within a team environment.
• Excellent oral and written communication skills with both technical and non-technical audiences.
• Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally.
• Proven track record of successfully leading process improvement initiatives.
• Experience in the SaaS Operations an advantage.

Overview:

Job Description – Process Improvement Specialist

Short Overview of Job Responsibilities

This role is a key position within a newly created team responsible for the delivery of process

innovation and continuous improvement initiatives across multi-jurisdictions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of

Teleperformance methodology and the supporting framework to deliver business transformation.

Responsibilities:

• To identify and deliver service improvement activity across the business through employing

process improvement methodologies and the application of innovative thinking

• To work with key business stakeholders to build a continuous improvement environment to

support an ongoing programme of change

• To support the delivery of better value and greater efficiency through the identification and

elimination of unnecessary complexity within business processes and identification of better

ways of working

• To identify trends and process variations as part of establishing a continuous improvement

monitoring system

• To assist in the development and implementation of a 'best-in-class' continuous improvement

strategy

• To take ownership of change initiatives from evolution/efficiency identification through to

project delivery via internal governance and controls

• To elicit requirements and drive process change using staff interviews, document analysis,

requirements workshops, surveys, site visits, business process descriptions, business analysis

and workflow analysis

• To work with other team members and business services departments to devise new support

material based on the revised processes, to include training, reporting and systems

enhancements

• To actively monitor project risks to foresee/identify potential problems and proactively

identify solutions to address in advance

• To ensure the business impact and project objectives/dependencies are identified, always

reported on and managed

• To set up a program, deliver coaching and run projects
• To complete post implementation reviews to ensure successful delivery has been achieved

and to ensure that improvements can be made for future projects

Requirements:

• Minimum of 3 years of experience in the same field or capacity
• Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate

Client Needs with staff

• Excellent understanding of continuous improvement concepts including Six Sigma, Lean

Ideal Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

value stream mapping

• Talent to influence management and ability to manage multiple projects
• excellent written and oral communication skills
• Preferably with either one of the following certifications – COPC, PMP or Lean 6Sigma
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and

PowerPoint

• Experience of the whole project life cycle, able to operate in the initial conceptual design

stage, in the depths of system testing, and at each stage in between

• Stakeholder management skills

WE'RE DRIVEN TO FINANCE DREAMS. SHARE YOUR PASSION.
At BMW, our dynamic finance teams continuously drive our business forward. And we count on everyone to play their part in helping us to reach ambitious new milestones. So whether you're passionate about supporting our diverse teams with expert financial planning and management, or creating innovative new financial products that enable more people to enjoy the thrill of driving our vehicles, you're sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.

At BMW Financial Services Ireland, We're Proud Of Our Office Environment And Achievements. We Offer a Modern Way Of Working With An Empowering Office Culture, Some Aspects Of Which Include

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.

Projects Intern - 13 Month Placement (July 2026)
Entity, Location: BMW Financial Services, Dublin.
BMW Financial Services and Alphera Financial Services offer our customers a choice of car finance options to help them get behind the wheel of a new or used car of their choice. We offer products to give our customer the option to own their car at the end of the agreement or just lease it. We put the customer at the heart of everything we do and offer a simple and transparent solution for all vehicle financing needs.

Based in Santry, we have 25 BMW Financial Services DAC employees and we are looking for a Project Intern to join our team.

You'll be responsible for supporting the Quality and Process Improvement Manager and Project Manager with a wide range of projects within the BMW Financial Services office in Dublin. Supporting these projects will give you great insight into process improvement and project management and you'll also gain exposure to all areas of the business working with stakeholders at all levels.

What awaits you?
Supporting The 2026 Project Landscape Will Involve

• Helping to document requirements from the business, customers and suppliers.
• Organising meetings with the project teams and suppliers, capturing actions and updating action plans.
• Coordinating and helping with testing.
• Helping to train internal and external users on new systems.
• Developing communications to go to internal and external users.
• Helping to prepare updates for steering committees.
• Remapping processes impacted by business projects.
• Establishing timelines and supporting communication plans to keep key stakeholders and the business in the loop with all the projects.
• In addition, you'll learn how to produce regular management reporting.

What should you bring along?

• Working towards a Bachelor's Business or relevant degree and on track to graduate with a 2:2 or higher
• Strong communication, influencing and facilitation skills.
• Excellent administration/project management/organisational/IT skills.
• Ability to adapt working approach depending on specific requirements, prioritise activities work under pressure, multi-task and solve problems.
• Confidence to challenge the status quo and put forward suggestions for improvement.
• Ability to work at both a detailed and high level and able to work on own initiative (with support/mentoring as required).

Why choose us?

• Great Pay – A competitive annual salary of €28,000, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?
If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone, or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please Note
To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

Closing Date: 30th November 2025
Any further questions? Email us on
Quality, Process Improvement - Placement Year

Automotive

Dublin

Ireland

Legal Entity
BMW Financial Services (Ireland) Ltd.

Location:

Dublin

Job Field
Continuous Improvement

Job ID

Publication Date

Internship

Full-time

Print Page

We are seeking a proactive
People & Process Improvement Specialist
to support both our staff and our operations. This is a dynamic role that blends HR support, performance management, and continuous improvement initiatives.

What you'll do:

• Support recruitment and onboarding
• Assist in quarterly performance reviews and staff development planning
• Coordinate training and development programs
• Lead and support process improvement projects using Lean Six Sigma tools
• Provide HR, payroll, QA, and ICT administrative support

What we're looking for:

• Strong organizational and interpersonal skills
• Experience in HR support, performance management, or continuous improvement
• Knowledge of Lean Six Sigma (Green Belt a plus)
• Ability to collaborate across teams and drive improvements

Why join us?

• You'll have the chance to make a direct impact on both our people and our processes — supporting staff success while driving efficiency and innovation.

Group Process Improvement Engineer

Full Time Permanent

Citywest

The Role

This role will focus on optimising operational efficiency and enhancing the performance across our global facilities. The role will involve implementing continuous improvement processes, driving innovation, and pushing the boundaries on industry standards to ensure we are best in class. The ideal candidate should have a experience in process engineering, project management, and a proven ability to collaborate effectively with both internal and external teams. This role will sit within the Global Operations team and be aligned with, collaborate and contribute to key global strategic projects.

Key Outcomes

• Design and implement strategies for continuous improvement that aim to enhance and streamline operational efficiency and productivity across the Groups' facilities.
• Lead projects aimed at improving and harmonising Group operational processes while increasing the quality and reliability of the operating standards.
• Collaborate with cross-functional teams to identify improvement opportunities and establish best practices.
• Continually seek to drive innovation in process flows, material flow layout and operational performance.
• Foster a culture of continuous improvement and lean practices within the Groups' operational structures.
• Be solutions orientated and be seen by colleagues as a go to person for solving problems and providing robust solutions to business requirements
• Project manage strategic improvement projects from inception to completion, ensure operational improvement projects are delivered on time, within scope and to budget.
• Champion operational excellence within the facility to deliver the highest level of customer satisfaction.
• Champion, develop and implement new operational initiatives that will reduce costs and increase competitiveness of the Business Units.
• Identify process and system gaps, lead and drive initiatives and efficiencies to include:
• Oversee the optimisation usage of current systems. Improve system usage effectiveness and reporting capability.
• System, process and transportation improvements.
• ASN, route and network planning.

Key Skills & Experiences

• Strong experience of working in a lean project environment, successfully implementing continuous improvement solutions, either individually or as part of a team
• Demonstrated success in delivery of improvements and a desire to work as part of a dedicated continuous improvement structure
• Strong team player able to demonstrate ability to lead and facilitate informal and formal teams in the development and delivery of improvement solutions.
• Ability to work across the entire organisation and work closely with stakeholders at all levels of the organisation.
• Must be able to co-ordinate multiple activities concurrently, whilst consistently be meeting tight deadlines
• Hands on approach to problem solving and mind set, organised and methodical.
• Demonstrated ability to extract critical information to enable effective and appropriate decision making.
• Ideally hold a degree in Supply Chain or Engineering or a related field
• Experience working in a highly regulated environment and an understating of GDP, GMP and European quality standards would be important
• Proven ability around working cross functionally, focusing on meeting, and tracking to schedules and embracing an interdependent/flexible work culture

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

1. Finally, Trust is at the heart of how we operate.

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.

Position Description
The ESB Networks Business Process Improvement sits within the Digital & Process Support team within Networks Delivery Services, the team leads, manages, supports & participates in a wide range of business process improvement initiatives. The team's objective is to deliver innovative and value-driven solutions for internal & external customers that will improve performance, resulting in tangible, measurable benefits throughout ESB Networks.

Key Responsibilities

• Assist in the Identification of business processes that require review and improvement.
• Collaborate with line managers to conduct structured process reviews, providing support and guidance throughout
• Ensure that reviews are conducted using appropriate frameworks and methodologies to deliver consistent and actionable outcomes.
• Identify and implement actions to improving business processes and systems.
• Participate in the analysis of data to support the business initiatives.
• Foster strong, innovative, collaborative teamwork within the Process Improvement team and within the teams across the business.
• Apply problem-solving skills to design and deliver effective solutions using available technologies, such as Office 365.
• Provide support to ESB Networks SharePoint site owners and users, enabling them to maximise the platform's capabilities.

Essential
Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience
• Minimum of 2 years working experience
• A strong interest and competency in the use of Technology
• A strong working knowledge of Office 365, Microsoft SharePoint, MS OneDrive etc.
• Excellent communication and interpersonal skills
• Ability to work with a wide range of stakeholders and business functions
• A high level of commitment and flexibility
• Strong teamwork skills
• A track record of innovation and critical thinking
• Full clean driving licence

Desirable

• Lean Six Sigma or other Process Improvement methodologies experience
• Previous Office 365/ MS SharePoint experience
• Previous PowerApps/Power Automate experience
• A knowledge of SAP IT systems

Location
Flexible, Preferred location Portlaoise or Cork, however other locations will be considered

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to
Business Process and Performance Improvement Manager in Digital & Process Support, Networks Delivery Services

Why Work with Us?

• Opportunity to lead Ireland's transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary
€40,000 - €47,000 per annum.

Closing Date
3rd of October 2025
Your application will be held in reserve for 6 months should you be suitable for the role.

The Role
This role will focus on optimising operational efficiency and enhancing the performance across our global facilities. The role will involve implementing continuous improvement processes, driving innovation, and pushing the boundaries on industry standards to ensure we are best in class. The ideal candidate should have a experience in process engineering, project management, and a proven ability to collaborate effectively with both internal and external teams. This role will sit within the Global Operations team and be aligned with, collaborate and contribute to key global strategic projects.

Key Outcomes

• Design and implement strategies for continuous improvement that aim to enhance and streamline operational efficiency and productivity across the Groups' facilities.
• Lead projects aimed at improving and harmonising Group operational processes while increasing the quality and reliability of the operating standards.
• Collaborate with cross-functional teams to identify improvement opportunities and establish best practices.
• Continually seek to drive innovation in process flows, material flow layout and operational performance.
• Foster a culture of continuous improvement and lean practices within the Groups' operational structures.
• Be solutions orientated and be seen by colleagues as a go to person for solving problems and providing robust solutions to business requirements
• Project manage strategic improvement projects from inception to completion, ensure operational improvement projects are delivered on time, within scope and to budget.
• Champion operational excellence within the facility to deliver the highest level of customer satisfaction.
• Champion, develop and implement new operational initiatives that will reduce costs and increase competitiveness of the Business Units.

• Identify process and system gaps, lead and drive initiatives and efficiencies to include:

• Oversee the optimisation usage of current systems. Improve system usage effectiveness and reporting capability.

• System, process and transportation improvements.
• ASN, route and network planning.

Key Skills & Experiences

• Strong experience of working in a lean project environment, successfully implementing continuous improvement solutions, either individually or as part of a team
• Demonstrated success in delivery of improvements and a desire to work as part of a dedicated continuous improvement structure
• Strong team player able to demonstrate ability to lead and facilitate informal and formal teams in the development and delivery of improvement solutions.
• Ability to work across the entire organisation and work closely with stakeholders at all levels of the organisation.
• Must be able to co-ordinate multiple activities concurrently, whilst consistently be meeting tight deadlines
• Hands on approach to problem solving and mind set, organised and methodical.
• Demonstrated ability to extract critical information to enable effective and appropriate decision making.
• Ideally hold a degree in Supply Chain or Engineering or a related field
• Experience working in a highly regulated environment and an understating of GDP, GMP and European quality standards would be important
• Proven ability around working cross functionally, focusing on meeting, and tracking to schedules and embracing an interdependent/flexible work culture

Uniphar Background
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Culture at Uniphar
From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

• We have a People First approach, we do the right thing and take a stand for our people.
• We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.
• We have a Common Purpose that connects our diversified businesses and people.
• Finally, Trust is at the heart of how we operate.

How We'd Like To Work Together
As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.

Vacancy Number: 27324

Category: Business

Job Type: Full-time

Position Description

The ESB Networks Business Process Improvement sits within the Digital & Process Support team within Networks Delivery Services, the team leads, manages, supports & participates in a wide range of business process improvement initiatives. The team's objective is to deliver innovative and value-driven solutions for internal & external customers that will improve performance, resulting in tangible, measurable benefits throughout ESB Networks.

Key Responsibilities

• Assist in the Identification of business processes that require review and improvement.
• Collaborate with line managers to conduct structured process reviews, providing support and guidance throughout
• Ensure that reviews are conducted using appropriate frameworks and methodologies to deliver consistent and actionable outcomes.
• Identify and implement actions to improving business processes and systems.
• Participate in the analysis of data to support the business initiatives.
• Foster strong, innovative, collaborative teamwork within the Process Improvement team and within the teams across the business.
• Apply problem-solving skills to design and deliver effective solutions using available technologies, such as Office 365.
• Provide support to ESB Networks SharePoint site owners and users, enabling them to maximise the platform's capabilities.

Experience and Qualifications

Essential

• Either 3rd Level qualification or equivalent work experience
• Minimum of 2 years working experience
• A strong interest and competency in the use of Technology
• A strong working knowledge of Office 365, Microsoft SharePoint, MS OneDrive etc.
• Excellent communication and interpersonal skills
• Ability to work with a wide range of stakeholders and business functions
• A high level of commitment and flexibility
• Strong teamwork skills
• A track record of innovation and critical thinking
• Full clean driving licence

Desirable

• Lean Six Sigma or other Process Improvement methodologies experience
• Previous Office 365/ MS SharePoint experience
• Previous PowerApps/Power Automate experience
• A knowledge of SAP IT systems

Location

Flexible, Preferred location Portlaoise or Cork, however other locations will be considered

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Business Process and Performance Improvement Manager in Digital & Process Support, Networks Delivery Services

Why Work with Us?

• Opportunity to lead Ireland's transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€40,000 - €7,000 per annum.

Closing Date

3rd of October 2025

Your application will be held in reserve for 6 months should you be suitable for the role.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.

Process Improvement Lead – Operational Excellence (Banking Client Deployment) - Dublin

About Albany Beck

Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you'll be choosing to work with an organisation that's passionate about your learning journey and committed to your professional career and personal development.

The Opportunity

Albany Beck is supporting a major financial services organisation on an exciting transformation journey. As part of their Operational Excellence programme, we are looking for an
Improvement Lead to drive process simplification, automation, and end-to-end improvements that deliver measurable impact for both customers and colleagues.

This role is perfect for a process improvement leader with Lean Six Sigma expertise who thrives in complex environments and wants to influence change at scale. You'll be working alongside a diverse team of professionals, helping to shape a culture of continuous improvement and embedding sustainable operational excellence practices across the business.

What you'll be doing

• Partner with senior stakeholders and teams across the organisation to design and deliver process improvement initiatives.
• Lead both top-down (enterprise-wide, complex processes) and bottom-up (functional process issues) improvement activities, ensuring tangible financial and non-financial benefits.
• Use Lean, DMAIC, service design, and automation approaches to simplify processes, reduce waste, and enhance the customer and colleague experience.
• Deliver measurable outcomes, such as:
• Efficiency gains through reduced manual effort and non-value-add activities
• Lower operational risk and fewer complaints
• Improved conversion rates and customer satisfaction metrics
• Coach and mentor colleagues in Lean Six Sigma tools and methodologies, building lasting capability within the business.
• Support the embedding of digital, data, and customer strategies into wider operational excellence initiatives.
• Act as a trusted partner to the business, balancing customer needs, regulatory requirements, and strategic priorities.

What we're looking for

• Proven experience delivering large-scale process improvement and simplification initiatives in the financial services sector.
• Strong working knowledge of Lean, Agile, and service design methodologies (Lean Six Sigma Black Belt highly desirable).
• Demonstrable track record in driving operational efficiencies, reducing risk, and delivering customer-centric outcomes.
• Excellent problem-solving, analytical, and critical thinking skills, with the ability to interpret data at both a detailed and strategic level.
• Strong stakeholder management and influencing skills, with experience operating in complex matrix environments.
• Comfortable navigating ambiguity, managing competing priorities, and championing continuous improvement.
• Project management qualifications (e.g., PRINCE2, PMP) beneficial.