13 Operations Assistant jobs in Ireland

Job Title: Operations Assistant (Student Choice & Personal Tutor Programme) Reporting To: Head of Operations or Nominee Location: 123 St Stephen's Green School (or department): Student, Academic & Regulatory Affairs (SARA) Contract type/duration: Temporary, Specified Purpose contract 0.8FTE (Maternity Leave) Closing date for applications: 5th of October 2025 RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for "Good Health and Well-being" in the Times Higher Education #SDG #SDG Impact Rankings 2025. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future is RCSI's new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals -with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be ; in particular. RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". We seek candidates whose experience to date has prepared them to contribute to our commitment to the "Race Equality Action Plan " at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. About the post: This is an excellent opportunity for an ambitious individual to join an evolving and expanding team in a fast-paced, dynamic organisation. The successful candidate will work within the Operations Team, providing student centered support services to the School of Medicine. The post would suit an enthusiastic and self-motivated administrator who is experienced in operational delivery and is seeking to commence or further their career in the education sector. The ability to work independently, managing a busy workload with competing priorities to tight deadlines is essential, as is attention to detail and accuracy. They must have a highly professional approach to work with a willingness to work as part of a team that offers support to colleagues across the institution and possess excellent organisational and communication skills. To provide effective, efficient, and professional services it is expected that the successful candidate be flexible in terms of hours of work and will maintain confidentiality, diplomacy, and tact regarding internal and external relations. Job Responsibilities This key role, supports the seamless delivery of a series of programmes such as the Student Choice Module (Year 1 and Year 2) and Personal Tutor programme (Year 1 - Year 5) within the School of Medicine. As a member of the Operations team, you are expected to contribute to processing incoming General Student Queries; In-Place software Management; Scheduling of Teaching and Learning Activities including timetabling and Ad Hoc Support to the wider Operations and Exams and Team at critical points. A key part of this role, in conjunction with the Head of Operations is to maintain a positive, strong working relationships with the relative Academic Leadership Team, module leads and programme contributors to deliver a seamless student journey. Operational Delivery Specifically, the main purpose of this role is to provide high quality, end to end administrative support for the below programmes in the School of Medicine: Student Choice Module (Year 1 and Year 2) Personal Tutor Programme (Year 1 to Year 5) Provide high-level professional administrative support to academic staff and students. To answer as allocated, student queries related to the programmes this role supports. To provide scheduling administration for your associated programmes, including room bookings across RCSI campuses. To coordinate, manage and schedule calendar invitations for Tutors and Tutees for the Personal Tutor programme, across all years, including student attendance recording. Meticulous management of assessment data, ensuring close attention to detail and accuracy of data. To support the regular updating of Moodle pages for your assigned programmes. Management of In-Place software, for the communication and student selection of Student Choice Topics and allocations. Completion of the Annual Mandatory Staff courses & Training in Technology systems as required. To participate in scheduled User Acceptance Testing (UAT) of core technology systems as required. Quality Improvement Contributing to the annual review of SOPs (standard operating procedures) and supporting documentation. To contribute to regular status update reports for the assigned programmes, including giving presentations/ updates at curriculum meetings. To deal with enquiries from Academic Staff in respect of programme management To maintain accurate records and archives for assigned programmes / years. To engage and contribute in annual Technology systems training as required. Knowledge & Experience - (Essential): Excellent IT skills including proficiency with Microsoft Office, including Excel Excellent relationship building and interpersonal skills. Strong communication and presentation skills. Excellent organisational skills with a high level of accuracy and attention to detail. High degree of independence, flexibility, initiative, and commitment Proven record of accomplishment of managing tasks and time. Adapt positively to change and respond effectively to changing needs and circumstances. Proven record of accomplishment of solving every-day academic and student issues by quickly identifying possible corrective measures and recommending or selecting the best solution. Flexibility to work irregular hours on occasion as required. A background in working with data/databases is advantage We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you. Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter. Informal Enquiries: Informal enquiries are invited in the first instance through Clarissa Disconzi, Recruitment Partner, Human Resources Department at mailto:. All applications for this post must be made through the career's webpage Please note we do not accept CVs directly.

Job Title: Operations Assistant (Student Choice & Personal Tutor Programme) Reporting To: Head of Operations or Nominee Location: 123 St Stephen's Green School (or department): Student, Academic & Regulatory Affairs (SARA) Contract type/duration: Temporary, Specified Purpose contract 0.8 FTE (Maternity Leave) Closing date for applications: 5th of October 2025 RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health.

Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported.

We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health".

For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings.

We are proud that RCSI ranks first in the world for "Good Health and Well-being" in the Times Higher Education #SDG #SDG Impact Rankings 2025.

This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health.

Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

Innovating for a Healthier Future is RCSI's new five-year strategic plan.

Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all.

The strategy unites the RCSI community in supporting the UN Sustainable Development Goals -with a particular focus on Goal 3, which targets good health and well-being.

More details about RCSI can be ; in particular.

RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health.

Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported.

We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health".

We seek candidates whose experience to date has prepared them to contribute to our commitment to the "Race Equality Action Plan " at RCSI.

Our students come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds.

This makes our university stronger and ensures we hire the best talent.

About the post: This is an excellent opportunity for an ambitious individual to join an evolving and expanding team in a fast-paced, dynamic organisation.

The successful candidate will work within the Operations Team, providing student centered support services to the School of Medicine.

The post would suit an enthusiastic and self-motivated administrator who is experienced in operational delivery and is seeking to commence or further their career in the education sector.

The ability to work independently, managing a busy workload with competing priorities to tight deadlines is essential, as is attention to detail and accuracy.

They must have a highly professional approach to work with a willingness to work as part of a team that offers support to colleagues across the institution and possess excellent organisational and communication skills.

To provide effective, efficient, and professional services it is expected that the successful candidate be flexible in terms of hours of work and will maintain confidentiality, diplomacy, and tact regarding internal and external relations.

Job Responsibilities This key role, supports the seamless delivery of a series of programmes such as the Student Choice Module (Year 1 and Year 2) and Personal Tutor programme (Year 1 - Year 5) within the School of Medicine.

As a member of the Operations team, you are expected to contribute to processing incoming General Student Queries; In-Place software Management; Scheduling of Teaching and Learning Activities including timetabling and Ad Hoc Support to the wider Operations and Exams and Team at critical points.

A key part of this role, in conjunction with the Head of Operations is to maintain a positive, strong working relationships with the relative Academic Leadership Team, module leads and programme contributors to deliver a seamless student journey.

Operational Delivery Specifically, the main purpose of this role is to provide high quality, end to end administrative support for the below programmes in the School of Medicine: Student Choice Module (Year 1 and Year 2) Personal Tutor Programme (Year 1 to Year 5) Provide high-level professional administrative support to academic staff and students.

To answer as allocated, student queries related to the programmes this role supports.

To provide scheduling administration for your associated programmes, including room bookings across RCSI campuses.

To coordinate, manage and schedule calendar invitations for Tutors and Tutees for the Personal Tutor programme, across all years, including student attendance recording.

Meticulous management of assessment data, ensuring close attention to detail and accuracy of data.

To support the regular updating of Moodle pages for your assigned programmes.

Management of In-Place software, for the communication and student selection of Student Choice Topics and allocations.

Completion of the Annual Mandatory Staff courses & Training in Technology systems as required.

To participate in scheduled User Acceptance Testing (UAT) of core technology systems as required.

Quality Improvement Contributing to the annual review of SOPs (standard operating procedures) and supporting documentation.

To contribute to regular status update reports for the assigned programmes, including giving presentations/ updates at curriculum meetings.

To deal with enquiries from Academic Staff in respect of programme management To maintain accurate records and archives for assigned programmes / years.

To engage and contribute in annual Technology systems training as required.

Knowledge & Experience - (Essential): Excellent IT skills including proficiency with Microsoft Office, including Excel Excellent relationship building and interpersonal skills.

Strong communication and presentation skills.

Excellent organisational skills with a high level of accuracy and attention to detail.

High degree of independence, flexibility, initiative, and commitment Proven record of accomplishment of managing tasks and time.

Adapt positively to change and respond effectively to changing needs and circumstances.

Proven record of accomplishment of solving every-day academic and student issues by quickly identifying possible corrective measures and recommending or selecting the best solution.

Flexibility to work irregular hours on occasion as required.

A background in working with data/databases is advantage We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you.

Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter.

Informal Enquiries: Informal enquiries are invited in the first instance through Clarissa Disconzi, Recruitment Partner, Human Resources Department at mailto:.

All applications for this post must be made through the career's webpage Please note we do not accept CVs directly.

Lucan Spa Hotel is currently seeking an Assistant Operations Manager to join our management team and help maintain our high standards of guest service and operational efficiency. This position operates on a seven-day roster and may require up to two-three late/closing shifts per week along a balanced roster with fellow management and team members. Key Responsibilities: Manage and support day-to-day operations across F&B outlets, including bar, restaurant, and function rooms. Act as the primary point of contact during assigned shifts, responding promptly and professionally to guest queries and issues. Supervise, motivate, and coordinate front-of-house teams to ensure seamless service. Liaise with the events and kitchen teams to ensure successful delivery of weddings, conferences, and other functions. Monitor service standards, cleanliness, and presentation across all F&B areas. Complete shift handovers and ensure accurate reporting and communication between departments. Maintain health & safety and licensing compliance during shifts. Report directly to the Hotel Operations Director. Requirements: Previous experience in a similar Duty Manager or Supervisory role within a hotel or busy hospitality environment. Strong knowledge of food and beverage service and event operations. Excellent interpersonal and team leadership skills. Ability to remain calm under pressure and handle guest complaints diplomatically. Flexibility to work varied shifts, including evenings and weekends. Role Overview As Assistant Operations Manager, you will play a key leadership role in overseeing the daily operations of the hotel with a particular focus on our food and beverage departments, including bar, restaurant, and banqueting. You will also be responsible for the smooth running of functions and events, ensuring excellent service delivery and guest satisfaction at all times. About Lucan Spa Hotel Lucan Spa Hotel is an Irish family-owned hotel offering a unique, authentic experience in Irish hospitality while visiting Dublin and the East of Ireland. The hotel features 71 guest bedrooms as well as a number of restaurants and dining areas and meeting, conferencing and private event spaces. Lucan Spa Hotel aims to exceed expectations through setting the highest standards for Irish hospitality in the Dublin region, offering our domestic and international guests a homely setting during their time in Dublin. To achieve this goal, the hotel recognises our most important resource to help deliver all our goals is our team. The hotel is highly committed to not only developing our business, but also dedicated to helping each and every one of our team members to achieve their full potential. Whether you are starting out on your career or carry huge experience, Lucan Spa Hotel will offer you the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. Lucan Spa Hotel is an equal opportunities employer. If you believe that you have the passion, personality and the skills we require, please contact us. Skills: Organisational Skills Team Leadership Decision Making Benefits: competitve salary bike to work scheme Meal Allowance / Canteen employee recognition awards culture of inward promotion

Lucan Spa Hotel is currently seeking an Assistant Operations Manager to join our management team and help maintain our high standards of guest service and operational efficiency. This position operates on a seven-day roster and may require up to two-three late/closing shifts per week along a balanced roster with fellow management and team members. Key Responsibilities: Manage and support day-to-day operations across F&B outlets, including bar, restaurant, and function rooms. Act as the primary point of contact during assigned shifts, responding promptly and professionally to guest queries and issues. Supervise, motivate, and coordinate front-of-house teams to ensure seamless service. Liaise with the events and kitchen teams to ensure successful delivery of weddings, conferences, and other functions. Monitor service standards, cleanliness, and presentation across all F&B areas. Complete shift handovers and ensure accurate reporting and communication between departments. Maintain health & safety and licensing compliance during shifts. Report directly to the Hotel Operations Director. Requirements: Previous experience in a similar Duty Manager or Supervisory role within a hotel or busy hospitality environment. Strong knowledge of food and beverage service and event operations. Excellent interpersonal and team leadership skills. Ability to remain calm under pressure and handle guest complaints diplomatically. Flexibility to work varied shifts, including evenings and weekends. Role Overview As Assistant Operations Manager, you will play a key leadership role in overseeing the daily operations of the hotel with a particular focus on our food and beverage departments, including bar, restaurant, and banqueting. You will also be responsible for the smooth running of functions and events, ensuring excellent service delivery and guest satisfaction at all times. About Lucan Spa Hotel Lucan Spa Hotel is an Irish family-owned hotel offering a unique, authentic experience in Irish hospitality while visiting Dublin and the East of Ireland. The hotel features 71 guest bedrooms as well as a number of restaurants and dining areas and meeting, conferencing and private event spaces. Lucan Spa Hotel aims to exceed expectations through setting the highest standards for Irish hospitality in the Dublin region, offering our domestic and international guests a homely setting during their time in Dublin. To achieve this goal, the hotel recognises our most important resource to help deliver all our goals is our team. The hotel is highly committed to not only developing our business, but also dedicated to helping each and every one of our team members to achieve their full potential. Whether you are starting out on your career or carry huge experience, Lucan Spa Hotel will offer you the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. Lucan Spa Hotel is an equal opportunities employer. If you believe that you have the passion, personality and the skills we require, please contact us. Skills: Organisational Skills Team Leadership Decision Making Benefits: competitve salary bike to work scheme Meal Allowance / Canteen employee recognition awards culture of inward promotion

Customer Service / Office Assistant Job Description: Company Overview: Logstrup (Ireland) Ltd specialises in providing high-quality, custom-built electrical switchgear solutions. Their primary focus is on delivering innovative, reliable, and efficient products that meet the unique needs of various industries, including data centers, renewable energy, and infrastructure projects. With a commitment to excellence, Logstrup Ireland Ltd ensures that all their products are designed and manufactured to the highest standards of safety and performance. Working at Logstrup Ireland Ltd means being part of a big family who are all passionate about their jobs and focused on delivering the best possible outcome for our customers. Our success is deeply rooted in a long history of quality and innovation and not least the value of our incredible employees. We pride ourselves on our commitment to innovation, excellence, and creating a positive work environment for our employees. We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team and contribute to our continued success. Location: Tuam, Co. Galway, Ireland Job Purpose The Customer Service / Office Assistant will play a pivotal role as part of a team in ensuring exceptional customer satisfaction by efficiently handling various administrative and customer service-related tasks. Key Responsibilities of the Role Customer Service: Accurately process sales orders, ensuring all details are correctly entered into the ERP Monitor and manage order statuses, updating customers as necessary. Generate and issue invoices in a timely manner and resolve any invoice-related queries. Respond promptly and professionally to customer inquiries Act as a point of contact between customers and the production team. Communicate customer requirements and feedback to the shop floor, ensuring alignment and timely delivery. Import and update files on the ERP system, ensuring data accuracy and integrity. Prepare and format Excel files for production, ensuring all data is accurate and up-to-date. Collaborate with the production team to confirm details and requirements. Monitor and manage inventory levels, conducting regular stock checks. Update stock records in the ERP system and report discrepancies. Process purchase orders, ensuring all details are accurate and compliant with policies. Liaise with suppliers to confirm order details and delivery schedules. Office: Perform various administrative tasks to support the customer service, finance and production teams as required Maintain and manage CRM system Maintain organised and efficient filing systems, both digital and hard copies (as required). Pro-actively handle day-to-day queries and support activities for the customer service, finance and production teams. Manage office supplies inventory and place orders, as necessary. Plan and implement new office procedures, alongside your colleagues. Manage Contracts with suppliers and Customers Answering calls in a friendly and welcoming manner Ad Hoc duties Key Requirements 3+ years experience in a similar customer service / office role. Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel. Experience with ERP / CRM systems is highly desirable. Competencies Excellent Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with customers, suppliers, and colleagues at all levels. Attention to Detail: High level of accuracy in data entry and document preparation with the ability to identify and correct errors. Organisational Skills: Excellent time management and multitasking abilities with a strong capability in prioritising tasks meeting deadlines. Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve customer and operational issues. Customer-Focused Attitude: Dedicated to providing outstanding customer service with the ability to handle challenging situations with professionalism. Team Player: Able to work collaboratively within a team environment. Strong interpersonal skillswith excellent listening abilities. Job Type: Full-time or Part-time Education: Leaving Certificate (preferred) Language: English (preferred) Work Location: In person, Tuam, Co. Galway

Customer Service / Office Assistant Job Description: Company Overview: Logstrup (Ireland) Ltd specialises in providing high-quality, custom-built electrical switchgear solutions. Their primary focus is on delivering innovative, reliable, and efficient products that meet the unique needs of various industries, including data centers, renewable energy, and infrastructure projects. With a commitment to excellence, Logstrup Ireland Ltd ensures that all their products are designed and manufactured to the highest standards of safety and performance. Working at Logstrup Ireland Ltd means being part of a big family who are all passionate about their jobs and focused on delivering the best possible outcome for our customers. Our success is deeply rooted in a long history of quality and innovation and not least the value of our incredible employees. We pride ourselves on our commitment to innovation, excellence, and creating a positive work environment for our employees. We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team and contribute to our continued success. Location: Tuam, Co. Galway, Ireland Job Purpose The Customer Service / Office Assistant will play a pivotal role as part of a team in ensuring exceptional customer satisfaction by efficiently handling various administrative and customer service-related tasks. Key Responsibilities of the Role Customer Service: Accurately process sales orders, ensuring all details are correctly entered into the ERP Monitor and manage order statuses, updating customers as necessary. Generate and issue invoices in a timely manner and resolve any invoice-related queries. Respond promptly and professionally to customer inquiries Act as a point of contact between customers and the production team. Communicate customer requirements and feedback to the shop floor, ensuring alignment and timely delivery. Import and update files on the ERP system, ensuring data accuracy and integrity. Prepare and format Excel files for production, ensuring all data is accurate and up-to-date. Collaborate with the production team to confirm details and requirements. Monitor and manage inventory levels, conducting regular stock checks. Update stock records in the ERP system and report discrepancies. Process purchase orders, ensuring all details are accurate and compliant with policies. Liaise with suppliers to confirm order details and delivery schedules. Office: Perform various administrative tasks to support the customer service, finance and production teams as required Maintain and manage CRM system Maintain organised and efficient filing systems, both digital and hard copies (as required). Pro-actively handle day-to-day queries and support activities for the customer service, finance and production teams. Manage office supplies inventory and place orders, as necessary. Plan and implement new office procedures, alongside your colleagues. Manage Contracts with suppliers and Customers Answering calls in a friendly and welcoming manner Ad Hoc duties Key Requirements 3+ years experience in a similar customer service / office role. Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel. Experience with ERP / CRM systems is highly desirable. Competencies Excellent Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with customers, suppliers, and colleagues at all levels. Attention to Detail: High level of accuracy in data entry and document preparation with the ability to identify and correct errors. Organisational Skills: Excellent time management and multitasking abilities with a strong capability in prioritising tasks meeting deadlines. Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve customer and operational issues. Customer-Focused Attitude: Dedicated to providing outstanding customer service with the ability to handle challenging situations with professionalism. Team Player: Able to work collaboratively within a team environment. Strong interpersonal skillswith excellent listening abilities. Job Type: Full-time or Part-time Education: Leaving Certificate (preferred) Language: English (preferred) Work Location: In person, Tuam, Co. Galway

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Elevate Your Career Are you a passionate hospitality professional seeking your next step with a world-class Hotel brand? We invite you to apply for the position of Assistant Front Office Manager. This is a unique opportunity to advance your career in a dynamic, people-focused environment where excellence and guest satisfaction are at the heart of everything we do. Key Responsibilities Reporting to the Front Office Manager, you will: Support in leading and inspiring the Front Office team to deliver a warm, efficient welcome and memorable guest experience. Anticipate guests needs to provide outstanding service and maximise guest satisfaction. Ensure arrival and departure procedures are executed to the highest standard. Manage reservation calls efficiently, delivering premium guest care at every opportunity. Assist in the day-to-day running and ongoing development of the Reception Team, promoting effective and efficient systems. Oversee room allocation and coordinate with Accommodation for timely availability. Implement and uphold Marriott brand initiatives and compliance with all relevant SOPs and standards. Promote the hotels amenities, outlets, and local activities to all guests while upselling where appropriate. Maintain accurate filing and administration within the Front Office department. Lead by example in delivering exceptional customer service and utilising every interaction as an opportunity to enhance bookings. Contribute to Head of Department meetings and daily operational briefings. A Little Bit About You A minimum of 1 years experience as an Assistant Front Office Manager or at 2 years at supervisor level in a busy hotel environment. Strong familiarity with Front Office systemsOpera Cloud experience highly desired. Excellent spoken and written English. A proven background in leading or supporting a team, with a focus on training and development. Strong interpersonal and communication skills, with a natural ability to build rapport. Impeccable organisational and administrative abilities. Why Work With Us? Great Place To Work certified culture focused on mutual respect and professional growth. Complimentary use of our Leisure Club and discounted rates at Sirana Spa. Free car parking and delicious meals provided on duty. Exclusive hotel discounts. Career progression opportunities. Motivational incentives, such as Associate of the Month and peer recognition awards. Access to our active Health & Wellness programme and regular wellbeing initiatives. 39-hour working week with focus on work-life balance. Skills: Administration upselling Customer Service Interpersonal Skills Good communication skills. Fluent in English Benefits: Car parking Career progression Meals provided Great Place To Work certified culture

Sky Staffing Solutions is currently recruiting an Assistant Front Office Manager to join our clients management team at a luxury hotel in Co. Westmeath. This is an excellent opportunity to take the next step in your hospitality career in a dynamic, guest-focused environment. Key Responsibilities: Support the Front Office Manager in leading and inspiring the Front Office team to deliver a warm, efficient welcome and memorable guest experience. Anticipate guests needs to provide outstanding service and maximise guest satisfaction. Ensure arrival and departure procedures are carried out to the highest standards. Manage reservation calls efficiently while delivering excellent guest care. Assist in the day-to-day running and ongoing development of the Reception Team, ensuring effective systems are in place. Oversee room allocation and coordinate with Accommodation for timely availability. Implement and uphold hotel brand standards, policies, and procedures. Promote hotel amenities, outlets, and local activities to guests while upselling where appropriate. Maintain accurate filing and administration within the Front Office department. Lead by example in delivering exceptional customer service and enhancing bookings. Contribute to Head of Department meetings and daily operational briefings. The Ideal Candidate: Minimum 1 year of experience as an Assistant Front Office Manager, or at least 2 years at supervisor level in a busy hotel environment. Strong familiarity with Front Office systems (Opera Cloud experience highly desirable). Excellent spoken and written English. Proven ability in leading or supporting a team, with a focus on training and development. Strong interpersonal and communication skills, with a natural ability to build rapport. Excellent organisational and administrative skills.