48 Operations Consultant jobs in Ireland

Job Description: Travel Operations Consultant

Location: Galway

Reports to: General Manager

Company: Overland Ireland Tours

Who are we?

Overland Ireland is a dynamic, family-run small group tour operator offering unique and authentic travel experiences across Ireland. Established in 2014, the company has evolved from a love of adventure and discovery into one of Ireland's most trusted and fast-growing tour brands.

We pride ourselves on our personal touch, exceptional service and expertly designed itineraries that showcase the very best of Ireland's culture, landscapes and spirit.

Right now is an incredibly exciting time to join our team. Overland Ireland is in a strong growth phase, expanding into Europe with the upcoming launch of our first Portugal tour, alongside a series of new niche Irish experiences that will redefine small-group travel in Ireland.

This is your chance to be part of an ambitious, forward-thinking company that is growing fast, full of energy and passionate about creating unforgettable journeys.

What is the role?

We are looking for a motivated, detail-oriented and guest-focused Travel Operations Consultant to join our growing team at Overland Ireland.

If you love planning, organising and making sure every detail is just right, this could be the perfect role for you. You will play a key part in delivering our exceptional small group, private and self-drive tours through careful coordination, efficient communication, and a commitment to excellence.

This is a role where attention to detail and guest care go hand in hand, from managing bookings and logistics to ensuring each guest receives timely, clear and personal communication. Most guest interactions take place via email and online platforms, so strong written communication and accuracy are essential.

If you take pride in creating smooth, memorable experiences and want to be part of a friendly, passionate team that truly values its guests, we would love to hear from you.

What are the key responsibilities?

Tour operations – scheduled, private & self-drive tours:

· Coordinate all logistics for scheduled group tours, as well as bespoke private and self-drive itineraries.

· Book and manage all accommodations, activities and experiences, ensuring accuracy and attention to detail.

· Communicate with guests prior to their tour, sending structured emails with itineraries, departure information and guide details.

· Handle any guest issues or complaints promptly and professionally, ensuring concerns are resolved with care and in line with our high customer service standards.

· Liaise with guides daily, providing updates, support and acting as their main point of contact while they are on the road.

· Create and distribute detailed guide packs ahead of each tour to ensure smooth operations and exceptional guest experiences.

Sales & customer service:

· Take ownership of confirmed bookings from the sales team, ensuring a smooth and seamless handover into operations.

· Work directly with guests to manage queries, amendments and trip details with accuracy, efficiency and care.

· Proactively manage shared inboxes and email communication, ensuring every enquiry receives a timely, professional and personalised response.

· Oversee and maintain the CRM systems, keeping guest and booking details accurate, up to date and well organised.

· Build and nurture strong relationships with guests, OTAs and travel agents, while managing and updating third-party booking platforms.

Guests:

· Manage and input bookings, ensuring numbers are accurate and updated across all platforms.

· Handle guest cancellations, amendments, and changes efficiently and with care.

· Assist with any guest issues that arise during tours, resolving them promptly and professionally.

· Deliver exceptional guest care, ensuring every traveller feels supported and looked after from start to finish.

Guides:

· Prepare and update detailed guide packs in advance of each tour.

· Support guides with all operational requirements before and during tours to ensure smooth delivery.

· Act as the main point of contact for guides on the road, responding quickly to requests and making booking adjustments as needed.

Accommodations:

· Block book all regular tour accommodations prior to the season and update allocations regularly to ensure accuracy.

· Secure and confirm accommodations for private and self-drive tours in line with each guest's itinerary.

· Source alternative accommodations promptly when required to maintain a smooth guest experience.

· Maintain strong relationships with our accommodation partners, ensuring clear communication and mutual support throughout the season.

· Send weekly and final refresher guest lists, including rooming details and key contact information, to all hotels and B&Bs before each tour departs.

Activities & experiences:

· Block book all regular tour activities and experiences prior to the season and update bookings as required to ensure accuracy.

· Secure and confirm activities for private and self-drive tours in line with guest itineraries.

· Source suitable alternative activities promptly when required, maintaining clear communication with guides and guests to ensure a smooth experience.

· Build and maintain strong relationships with activity partners, ensuring reliability, quality, and excellent guest experiences throughout the season.

Payments & invoices:

· Follow up on outstanding guest payments and issue secure payment links as needed.

· Review and verify supplier invoices, forwarding approved items to accounts for payment.

Administration support:

· Prepare detailed itineraries and travel packs for both clients and guides to ensure smooth tour delivery.

· Support the wider team with various projects and general administrative tasks as required.

· Maintain and update OTA listings and booking systems, ensuring all content, rates, and availability are accurate.

• Any other duties as assigned by the General Manager or Company Director.

What we require for this role:

· Minimum 2 years' experience in travel, tourism or hospitality.

· A degree in hospitality, tourism, business or a related field is an advantage.

· Exceptional attention to detail and a meticulous, accuracy-driven approach to work — this is essential for success in the role.

· Highly organised and detail-oriented, with the ability to manage multiple tasks and deadlines without compromising on quality.

· Strong customer service skills with a professional, friendly and guest-focused manner.

· A confident problem-solver who can think quickly and collaborate effectively as part of a team.

· Proficient in Microsoft Office (Outlook, Word, Excel) with strong general computer literacy.

· Familiarity with CRM systems such as HubSpot is a distinct advantage.

· Good knowledge of Ireland and an enthusiasm for showcasing its culture and beauty.

· Fluent spoken and written English, with clear and professional communication skills.

Why work for us?

· A competitive salary based on experience and contribution.

· The opportunity to grow and develop within a dynamic, Irish-owned business that is expanding both in Ireland and Europe.

· Travel perks, including the chance to experience our tours firsthand and see what makes them so special.

· A supportive, collaborative and friendly team environment, where every detail and every person matters.

At Overland Ireland, every detail matters, from the routes we design to the guests we serve. As part of our operations team, you will help bring those experiences to life, ensuring every enquiry turns into an unforgettable adventure. If you are passionate about travel, take pride in precision and love creating great guest experiences, we would love to hear from you.

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Sick pay

Application question(s):

• What are your salary expectations?
• When would you be available to start?
• Do you prefer working independently or with a team?

Work Location: In person

Strategy Consulting

Responding to global challenges requires rapid adaptation and transformation of the built environment. Our Strategy Consulting team is made up of four core teams - Strategy & Transformation, Strategic Communications & Engagement, Data Insights & AI, and Data Advisory - who work together to help our clients to navigate and deliver change. As part of our growth ambitions, we are recruiting a motivated and driven graduate to join our Data Advisory team.

The Opportunity

As a Graduate in our Data Advisory team at Arup, you will join our Strategy Consulting team to help clients manage their data responsibly and ethically. You will support the design and implementation of data governance frameworks, standards, and policies to ensure data integrity, quality, and compliance with regulations. This role provides an opportunity to apply a strategic, advisory lens to the foundational aspects of data management within the context of the built and natural environment.

Your efforts will directly contribute to Arup's mission of "shaping a better world." By ensuring data is trustworthy, you will enable smarter, more sustainable design decisions, from improving a building's energy efficiency to enhancing the resilience of a national transport system. You will work with a diverse team of consultants, engineers, planners, and sustainability experts across a wide range of sectors e.g., transport, water, energy, and technologies. This "Total Design" approach, a core Arup value, means you'll see how your data expertise fits into the bigger picture of complex, real-world projects.

As a Strategy Consulting Graduate in our Data Advisory team at Arup, you will:

• Assist in the design and implementation of data governance frameworks, including data ownership, stewardship models, and data quality standards.
• Help develop and document data policies, procedures, and best practices to ensure consistency and reliability across the organisation.
• Conduct research on industry trends, campaigns and market dynamics to support data strategy development.
• Support compliance assessments against key regulations and industry-specific standards.
• Assist in internal data audits to ensure adherence to established policies.
• Prepare and maintain documentation related to data lineage, metadata management, and data dictionaries.
• Contribute to reports and presentations for clients and senior management.
• Participate in client workshops and meetings to understand their data challenges and provide advice on governance solutions.
• Assist in preparing and delivering client presentations, workshops, and meetings.
• Support in coordinating project activities, timelines, and deliverables.
• Build and maintain strong client relationships through regular communication and responsiveness.
• Collaborate with team members to ensure clear and effective communication across all project activities.

Does this role inspire you?

About
We're looking for graduates who are passionate about sustainable development. Arup is a global leader in sustainable design and advisory. For your work to have a real impact, you should be passionate about how data governance can enable sustainability. For example, ensuring the quality of data from building sensors is critical for accurately measuring and reducing carbon emissions, or that data standards for infrastructure projects help to track and improve resource efficiency. You should have a genuine interest in how emerging technologies like digital twins, IoT, and AI are transforming the design, construction, and operation of physical assets. A strong passion for understanding how data underpins digital transformation will be key to your success. We also value:

• Level 8 or above qualifications in a relevant discipline, including but not limited to:

• Data Science

• Information Management

• Computer Science

• Business, Law or Economics

• Engineering or Built Environment disciplines

• 1-2 years relevant experience desirable

• Strong analytical skills with the ability to dissect complex regulatory requirements and apply them to real-world data environments.
• A basic understanding of data management concepts, data lifecycle, and database systems is beneficial.
• Excellent written and verbal communication skills are essential for explaining complex governance concepts clearly to a variety of stakeholders.
• Meticulous attention to detail is crucial for dealing with policies, standards, and compliance checks.
• The ability to work collaboratively within a project team and a willingness to learn from senior colleagues.
• Adaptable with an interest to learn on the job
• Strong professional acumen and work ethic.
• Capable of working as part of a team as well as independently, across multiple projects
• A sustainability mindset with an awareness of the economic, environmental and societal challenges facing organisations.
• Proficiency in MS Office applications
• Interest in infrastructure, transport, urban, sustainability and regional development.

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.
About the role:

• Operations

• Oversee Deloitte Ireland's insurance claims management processes, liaising with the insurance brokers and internal stakeholders and supporting annual renewal processes.

• Act as secretary to QRS committees, liaising with Risk Subject Matter Experts to prepare agendas and advising the chairs on committee issues.
• Work with the QRS Operations Team to create, support and drive various transformation initiatives.

• Manage the QRS Team communications strategy across various internal communications platforms, reviewing content in line with the strategy and co-ordination of the communications calendar.

• Risk Management

• Assist in maintaining and embedding good business continuity management culture within Deloitte Ireland including, firm wide training and awareness, conducting business impact analyses, organsising crisis management team exercises and preparing for annual ISO22301 external audits.

• Contribute to various risk management initiatives
• Support the Enterprise Risk team in managing travel risks, keeping abreast of geopolitical situations and liaising with Global Security colleagues.
• Review and co-ordinate the completion of client due diligence questionnaires with client engagement teams. Liaise with risk Subject Matter Experts to collate responses and review content ensuring it aligns with legal and regulatory requirements and is delivered within agreed timeframes

About you:

• Prior experience of the quality, risk and regulatory environment in which the Big 4 operate, will be an advantage
• Excellent analytical skills combined with good judgement and effective decision-making capability
• Enthusiastic team player comfortable with accountability and experienced in problem solving
• Comfortable working on own initiative within a challenging / dynamic work environment.
• A good working knowledge of IT and ability to adapt to new technologies
• Excellent oral and written communication skills with the ability to write clear, concise reports and other communications.

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.
What We Offer
Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others.
Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.

Sustainability that means business
Who We Are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What We Do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Customer Process Improvement Specialist is responsible for analysing, developing, and implementing strategies to enhance operational efficiency, reduce costs, and improve overall business processes. Initiate & oversee Customer Support Continuous Improvement projects, including defining scope, timelines, and delivery. They will work closely with stakeholders to identify inefficiencies, implement best practices, and drive continuous improvement initiatives across the organization.

Job Specification-Roles & Responsibilities

• Drive continual improvement that guides AMCS to improving the customer experience.
• Investigating, analysing, and documenting the current state of business processes.
• Leveraging Lean Six Sigma tools and methodology as applicable.
• Drive improvements to existing processes and identifying areas of non-value waste.
• Owner of Global process standardisation and optimisation.
• Identify problem customer trends and initiate remediation plans.
• Initiate & oversee Continuous Improvement projects, including defining scope, timelines, and delivery.
• Once process improvements have been identified ensure they are rolled out globally and followed consistently.
• Improvement focus will include streamlining our ServiceDesk system of record, to provide insights into improving processes, usage & training.

Candidate Profile

• Degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Certifications in Lean, Six Sigma (Green Belt or higher), or other process improvement methodologies are a plus.
• Proactive, positive, self-starter with a passion for continually improving the processes around you.
• Ability to work independently as well as within a team environment.
• Excellent oral and written communication skills with both technical and non-technical audiences.
• Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally.
• Proven track record of successfully leading process improvement initiatives.
• Experience in the SaaS Operations an advantage.

Overview:

Job Description – Process Improvement Specialist

Short Overview of Job Responsibilities

This role is a key position within a newly created team responsible for the delivery of process

innovation and continuous improvement initiatives across multi-jurisdictions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of

Teleperformance methodology and the supporting framework to deliver business transformation.

Responsibilities:

• To identify and deliver service improvement activity across the business through employing

process improvement methodologies and the application of innovative thinking

• To work with key business stakeholders to build a continuous improvement environment to

support an ongoing programme of change

• To support the delivery of better value and greater efficiency through the identification and

elimination of unnecessary complexity within business processes and identification of better

ways of working

• To identify trends and process variations as part of establishing a continuous improvement

monitoring system

• To assist in the development and implementation of a 'best-in-class' continuous improvement

strategy

• To take ownership of change initiatives from evolution/efficiency identification through to

project delivery via internal governance and controls

• To elicit requirements and drive process change using staff interviews, document analysis,

requirements workshops, surveys, site visits, business process descriptions, business analysis

and workflow analysis

• To work with other team members and business services departments to devise new support

material based on the revised processes, to include training, reporting and systems

enhancements

• To actively monitor project risks to foresee/identify potential problems and proactively

identify solutions to address in advance

• To ensure the business impact and project objectives/dependencies are identified, always

reported on and managed

• To set up a program, deliver coaching and run projects
• To complete post implementation reviews to ensure successful delivery has been achieved

and to ensure that improvements can be made for future projects

Requirements:

• Minimum of 3 years of experience in the same field or capacity
• Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate

Client Needs with staff

• Excellent understanding of continuous improvement concepts including Six Sigma, Lean

Ideal Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

value stream mapping

• Talent to influence management and ability to manage multiple projects
• excellent written and oral communication skills
• Preferably with either one of the following certifications – COPC, PMP or Lean 6Sigma
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and

PowerPoint

• Experience of the whole project life cycle, able to operate in the initial conceptual design

stage, in the depths of system testing, and at each stage in between

• Stakeholder management skills

WE'RE DRIVEN TO FINANCE DREAMS. SHARE YOUR PASSION.
At BMW, our dynamic finance teams continuously drive our business forward. And we count on everyone to play their part in helping us to reach ambitious new milestones. So whether you're passionate about supporting our diverse teams with expert financial planning and management, or creating innovative new financial products that enable more people to enjoy the thrill of driving our vehicles, you're sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.

At BMW Financial Services Ireland, We're Proud Of Our Office Environment And Achievements. We Offer a Modern Way Of Working With An Empowering Office Culture, Some Aspects Of Which Include

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.

Projects Intern - 13 Month Placement (July 2026)
Entity, Location: BMW Financial Services, Dublin.
BMW Financial Services and Alphera Financial Services offer our customers a choice of car finance options to help them get behind the wheel of a new or used car of their choice. We offer products to give our customer the option to own their car at the end of the agreement or just lease it. We put the customer at the heart of everything we do and offer a simple and transparent solution for all vehicle financing needs.

Based in Santry, we have 25 BMW Financial Services DAC employees and we are looking for a Project Intern to join our team.

You'll be responsible for supporting the Quality and Process Improvement Manager and Project Manager with a wide range of projects within the BMW Financial Services office in Dublin. Supporting these projects will give you great insight into process improvement and project management and you'll also gain exposure to all areas of the business working with stakeholders at all levels.

What awaits you?
Supporting The 2026 Project Landscape Will Involve

• Helping to document requirements from the business, customers and suppliers.
• Organising meetings with the project teams and suppliers, capturing actions and updating action plans.
• Coordinating and helping with testing.
• Helping to train internal and external users on new systems.
• Developing communications to go to internal and external users.
• Helping to prepare updates for steering committees.
• Remapping processes impacted by business projects.
• Establishing timelines and supporting communication plans to keep key stakeholders and the business in the loop with all the projects.
• In addition, you'll learn how to produce regular management reporting.

What should you bring along?

• Working towards a Bachelor's Business or relevant degree and on track to graduate with a 2:2 or higher
• Strong communication, influencing and facilitation skills.
• Excellent administration/project management/organisational/IT skills.
• Ability to adapt working approach depending on specific requirements, prioritise activities work under pressure, multi-task and solve problems.
• Confidence to challenge the status quo and put forward suggestions for improvement.
• Ability to work at both a detailed and high level and able to work on own initiative (with support/mentoring as required).

Why choose us?

• Great Pay – A competitive annual salary of €28,000, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?
If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone, or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please Note
To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

Closing Date: 30th November 2025
Any further questions? Email us on
Quality, Process Improvement - Placement Year

Automotive

Dublin

Ireland

Legal Entity
BMW Financial Services (Ireland) Ltd.

Location:

Dublin

Job Field
Continuous Improvement

Job ID

Publication Date

Internship

Full-time

Print Page

We are seeking a proactive
People & Process Improvement Specialist
to support both our staff and our operations. This is a dynamic role that blends HR support, performance management, and continuous improvement initiatives.

What you'll do:

• Support recruitment and onboarding
• Assist in quarterly performance reviews and staff development planning
• Coordinate training and development programs
• Lead and support process improvement projects using Lean Six Sigma tools
• Provide HR, payroll, QA, and ICT administrative support

What we're looking for:

• Strong organizational and interpersonal skills
• Experience in HR support, performance management, or continuous improvement
• Knowledge of Lean Six Sigma (Green Belt a plus)
• Ability to collaborate across teams and drive improvements

Why join us?

• You'll have the chance to make a direct impact on both our people and our processes — supporting staff success while driving efficiency and innovation.

Group Process Improvement Engineer

Full Time Permanent

Citywest

The Role

This role will focus on optimising operational efficiency and enhancing the performance across our global facilities. The role will involve implementing continuous improvement processes, driving innovation, and pushing the boundaries on industry standards to ensure we are best in class. The ideal candidate should have a experience in process engineering, project management, and a proven ability to collaborate effectively with both internal and external teams. This role will sit within the Global Operations team and be aligned with, collaborate and contribute to key global strategic projects.

Key Outcomes

• Design and implement strategies for continuous improvement that aim to enhance and streamline operational efficiency and productivity across the Groups' facilities.
• Lead projects aimed at improving and harmonising Group operational processes while increasing the quality and reliability of the operating standards.
• Collaborate with cross-functional teams to identify improvement opportunities and establish best practices.
• Continually seek to drive innovation in process flows, material flow layout and operational performance.
• Foster a culture of continuous improvement and lean practices within the Groups' operational structures.
• Be solutions orientated and be seen by colleagues as a go to person for solving problems and providing robust solutions to business requirements
• Project manage strategic improvement projects from inception to completion, ensure operational improvement projects are delivered on time, within scope and to budget.
• Champion operational excellence within the facility to deliver the highest level of customer satisfaction.
• Champion, develop and implement new operational initiatives that will reduce costs and increase competitiveness of the Business Units.
• Identify process and system gaps, lead and drive initiatives and efficiencies to include:
• Oversee the optimisation usage of current systems. Improve system usage effectiveness and reporting capability.
• System, process and transportation improvements.
• ASN, route and network planning.

Key Skills & Experiences

• Strong experience of working in a lean project environment, successfully implementing continuous improvement solutions, either individually or as part of a team
• Demonstrated success in delivery of improvements and a desire to work as part of a dedicated continuous improvement structure
• Strong team player able to demonstrate ability to lead and facilitate informal and formal teams in the development and delivery of improvement solutions.
• Ability to work across the entire organisation and work closely with stakeholders at all levels of the organisation.
• Must be able to co-ordinate multiple activities concurrently, whilst consistently be meeting tight deadlines
• Hands on approach to problem solving and mind set, organised and methodical.
• Demonstrated ability to extract critical information to enable effective and appropriate decision making.
• Ideally hold a degree in Supply Chain or Engineering or a related field
• Experience working in a highly regulated environment and an understating of GDP, GMP and European quality standards would be important
• Proven ability around working cross functionally, focusing on meeting, and tracking to schedules and embracing an interdependent/flexible work culture

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

1. Finally, Trust is at the heart of how we operate.

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.

Position Description
The ESB Networks Business Process Improvement sits within the Digital & Process Support team within Networks Delivery Services, the team leads, manages, supports & participates in a wide range of business process improvement initiatives. The team's objective is to deliver innovative and value-driven solutions for internal & external customers that will improve performance, resulting in tangible, measurable benefits throughout ESB Networks.

Key Responsibilities

• Assist in the Identification of business processes that require review and improvement.
• Collaborate with line managers to conduct structured process reviews, providing support and guidance throughout
• Ensure that reviews are conducted using appropriate frameworks and methodologies to deliver consistent and actionable outcomes.
• Identify and implement actions to improving business processes and systems.
• Participate in the analysis of data to support the business initiatives.
• Foster strong, innovative, collaborative teamwork within the Process Improvement team and within the teams across the business.
• Apply problem-solving skills to design and deliver effective solutions using available technologies, such as Office 365.
• Provide support to ESB Networks SharePoint site owners and users, enabling them to maximise the platform's capabilities.

Essential
Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience
• Minimum of 2 years working experience
• A strong interest and competency in the use of Technology
• A strong working knowledge of Office 365, Microsoft SharePoint, MS OneDrive etc.
• Excellent communication and interpersonal skills
• Ability to work with a wide range of stakeholders and business functions
• A high level of commitment and flexibility
• Strong teamwork skills
• A track record of innovation and critical thinking
• Full clean driving licence

Desirable

• Lean Six Sigma or other Process Improvement methodologies experience
• Previous Office 365/ MS SharePoint experience
• Previous PowerApps/Power Automate experience
• A knowledge of SAP IT systems

Location
Flexible, Preferred location Portlaoise or Cork, however other locations will be considered

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to
Business Process and Performance Improvement Manager in Digital & Process Support, Networks Delivery Services

Why Work with Us?

• Opportunity to lead Ireland's transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary
€40,000 - €47,000 per annum.

Closing Date
3rd of October 2025
Your application will be held in reserve for 6 months should you be suitable for the role.