8 Operations Consultant jobs in Ireland

Our Client is a leading global organisation with a well established Dublin operation. As part of their HR support team we are seeking a generalist, comfortable with HR policy, who will join a team providing Tier 1 support to their employees. The Role: Deliver exceptional customer support to employees and managers through our Salesforce-powered Concierge portal and social support channels. Own and evolve the knowledge content ecosystem - identify gaps, write and update articles, and ensure high-quality, searchable, and accessible content that improves self-service rates and drives T0 optimization. Act as a case deflection champion - using insights and AI-driven recommendations to continuously improve knowledge effectiveness and reduce case volumes. Support ongoing projects to enhance case handling efficiency, service catalog design, and integration of AI tools that optimize routing, auto-responses, and classification. Analyze support trends and collaborate with global teams to enhance knowledge workflows and shift volume left (T1 to T0). Serve as a subject matter expert in core HR processes including time off, benefits, employee data changes, and Workday transactions. Maintain a high standard of data accuracy and process integrity while navigating confidential and sensitive employee scenarios. Participate in User Acceptance Testing (UAT) for knowledge, case management, and Workday enhancements. Collaborate cross-functionally to support HR programs, content audits, process improvement initiatives, and adoption of scalable support models. Leverage case management metrics and SLA insights to drive service excellence, reduce friction, and enhance user experience. Candidate Requirements Bachelor's degree required 3-4 years of experience in HR operations, content management, or employee support within a shared services or centralized environment Strong writing skills with experience in creating or maintaining knowledge base articles, FAQs, and how-to content Demonstrated understanding of case deflection principles, content optimization, and agent enablement strategies Proficiency in case management and HR systems (Salesforce Service Cloud, Workday HCM, or similar) Analytical mindset with ability to interpret data trends and translate them into improvement opportunities High attention to detail with a structured and organized approach to process delivery Excellent communication and interpersonal skills with a customer-first mindset Comfortable working in fast-paced, global environments with shifting priorities Experience participating in system/process testing and change management efforts Familiarity with AI-powered support models, conversational bots, or virtual agents is a plus Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: HR HR policy HR administration Human resources workday SAP Benefits: Work From Home

Job Title: Employee Success Advisor - HR Operations & Knowledge Management Location: Dublin, Ireland Level: Tier 1 HR Policy Support About the Role We are looking for a passionate and proactive Employee Success Advisor to join our HR Operations & Knowledge Management team in Dublin. This is a Tier 1 level role, focused on delivering high-quality, policy-aligned support to employees and managers across the EMEA region. This role blends HR service delivery, knowledge content management, and customer-first support. You'll play a key role in enhancing the employee experience through accurate case handling, content-driven self-service, and continuous improvement initiatives. Key Responsibilities Provide first-line HR policy support to employees and managers Deliver exceptional customer service, ensuring timely, accurate, and empathetic responses to HR queries. Maintain and improve the knowledge content ecosystem by identifying gaps, writing/updating articles, and ensuring content is accessible and effective. Champion case deflection by using insights and AI tools to improve self-service and reduce case volumes. Support projects that enhance case handling, service catalog design, and AI-driven support tools. Analyze support trends and collaborate globally to improve workflows and shift volume from Tier 1 to Tier 0. Act as a subject matter expert in core HR processes such as time off, benefits, employee data changes, and Workday transactions. Ensure data accuracy and confidentiality in all employee interactions. Participate in User Acceptance Testing (UAT) for system and process enhancements. Collaborate cross-functionally on content audits, process improvements, and scalable support initiatives. Use case metrics and SLA data to drive service excellence and improve user experience. Required Skills & Experience Bachelor's degree required. 3-4 years of experience in HR operations, shared services, or content management. Strong writing skills with experience creating or maintaining knowledge base content. Understanding of case deflection, content optimization, and agent enablement strategies. Proficiency in Workday HCM, or similar HR systems. Analytical mindset with the ability to interpret data and identify improvement opportunities. High attention to detail and a structured approach to process delivery. Excellent communication and interpersonal skills with a customer-first mindset. Comfortable working in a fast-paced, global environment. Experience with AI-powered support models, bots, or virtual agents is a plus. Language skills in German or French are a plus, but not required. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: Policy Support HR Systems Proficiency Case Deflection & AI Tools

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
**Summary of Role:**
+ Bring a good understanding of the BCBS239, IRB regulation having worked in similar capacity earlier
+ Lead IRB engagement constructing business operating model, business process modelling, requirements management and delivery of IRB solution
+ Engage business users to capture and document business process models using industry standard frameworks and tools
+ Translate business requirements into actionable change for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables
Responsibilities of the role:
+ Engage with business users, understand problem statement and agree scope of engagement
+ Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
+ Support the Business by documenting process models and identify opportunities for improvement
+ Ability to map customer experience using tools like personas, customer journeys etc.
+ Gather and analyse statistical data from the business areas for supporting business case for change, feed into risk data for regulatory purposes
+ Research and analyse best in class industry processes to support digitization & simplification of customer journeys
+ Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
+ Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
+ Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
+ Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
+ Support and contribute to the metrics driven culture within our function
**Experience and skills required**
+ A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives
+ Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
+ Experience of working in a regulatory program (specifically **IRB, BCBS239, Risk Data** ), in a similar organization is a massive plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

Senior New Business Consultant- Life and Pensions- Cork The Role: You will be providing new business consultancy to prospective clients on a range of pre and post-retirement products, protection and pensions. Key Responsibilities: Meeting clients / Generating Leads / Project work Providing advice to a new and existing client base Managing and continuously building relationships Developing new business opportunities through internal and external channels Achieving agreed targets and team-based goals Always adhering to company policies and procedures Managing local projects that contribute to the overall team proposition. About this opportunity: We can offer you an engaging environment working with some of the best people in our industry. The Employee Benefits and Financial Planning team emphasise a high quality, client centric approach, enabling clients to make better decisions. Each member of the team is valued and are encouraged to develop their skills and education to enable the provision of professional best advice to our clients. Requirements: Previous consultative financial planning or employee benefits experience Currently hold the QFA qualification or working towards (or like to achieve) the Certified Financial Planner (CFP) , or Higher Diploma in Pensions Management leading to AIIPM qualification. Have strong interpersonal skills with the ability to build and maintain solid client relationships Strong history of delivering on agreed sales targets Understanding of relevant regulatory requirements required Have a background in generating leads from a Corporate client base Demonstrate an ability to build strong internal relationships, trust and credibility Excellent presentation and communication skills Be a Team player with a focus on working as one team Minimum 3 years experience in the industry Possess a full driver's license. Skills: Pensions QFA Financial Advice Retirement Planning Group Pensions

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
**About the role:**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
We want to achieve more in our mission of health care, and so we must be really smart about the business of health care. At Optum, we're changing the landscape of our industry. You will put your Agile and business analysis skills to work as you empower business partners and team members to improve healthcare delivery. You will support cutting-edge data and analytics teams that are designing innovative solutions to solve business problems that require both agile leadership and analytical insight.
This position plays a pivotal role in supporting the next generation value-based care engine. Specifically, the successful candidate will work closely with a series of established data science teams based in Ireland that are responsible for developing the engine to support our Optum at Home Value-Based Care Pilots. We are seeking someone who is self-directed, motivated and able to work on several initiatives concurrently. As a key resource to others, you must possess strong interpersonal skills, be challenged by delivering against tight deadlines while maintaining a high degree of accuracy and attention to detail, and have excellent oral and written communication skills.
You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
- Lead standard Scrum ceremonies (Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review & Retrospective) for assigned teams.
- Collaborate with agile development teams to refine the backlog, optimize estimation, and improve work decomposition.
- Coach and educate Product Owners, Executives, Stakeholders, and Teams on Agile frameworks (e.g., Scrum, Kanban).
- Work with business partners to define and document business and technical requirements for data and analytics projects.
- Document data flows and data mapping from source systems into analytic platforms.
- Perform exploratory data analysis to support data science solutioning efforts.
- Participate in Agile ceremonies with relevant stakeholders and assist with QA of features.
- Own issue and risk management for your projects, solving problems and removing impediments.
- Establish and track execution metrics to optimize delivery.
- Support PMO/CoS groups in delivering industry best practices for governance.
- Leverage strong presentation and communication skills to engage all levels of the global organization.
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
**Required Qualifications:**
- Undergraduate degree or equivalent qualification.
- Experience with workflow management tools (e.g., Rally, Jira).
- Considerable project experience in an Agile development environment.
- Agile certification (e.g., scrum.org or equivalent).
- Experience running agile projects of varying size and complexity.
- Requirements analysis and documentation experience.
- Excellent communication skills, both written and verbal.
- Proficiency with MS suite of tools (Excel, PowerPoint, Teams, SharePoint).
- Ability to balance multiple projects and workstreams simultaneously.
**Preferred Qualifications:**
- Strong understanding of relational database concepts and SQL querying experience.
- Experience working on data and analytics-based projects.
- Understanding of Snowflake and cloud data components.
- Healthcare / Pharmacy experience.
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

**Senior Business Process Consultant, Dublin -Hybrid**
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
**About the Role:**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
As a Senior Business Process Consultant, you will be responsible for, monitoring and reporting of operational performance metrics through data analytics. This is a challenging role that relies on your ability to effectively analyze performance and identify opportunities that will support leadership in delivering critical business results. You will also be responsible for analyzing impact of an event such as a new program going live or an outage.
Success in this role depends on the individuals' ability to pay attention to details, analytical capabilities, conduct root cause analysis, create / validate an action plan (short term and long term) and effectively report out at an operational and leadership level. In addition to carrying a desire to learn and having an impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.
**Primary Responsibilities of the Senior Business Process Consultant:**
Analyzing Business Processes:
- Evaluate current business processes to identify inefficiencies and areas for improvement
- Use data analytics to understand process performance and pinpoint bottlenecks
Data Collection and Analysis:
- Collect highly complex data from various sources and business departments to organize it for data analysis
- Use statistical tools to interpret data sets, identifying trends and patterns that can inform business decisions
Providing Insights and Recommendations:
- Present data-driven insights to stakeholders using data visualization techniques
- Propose solutions and strategies to address business challenges based on data analysis
Designing and Implementing Improvements:
- Develop and implement new processes or enhance existing ones to boost efficiency and productivity
- Create detailed project plans for process changes and oversee their execution
Change Management - Monitoring and Adjusting Processes:
- Ensure smooth transition and adoption of new processes within the organization
- Continuously monitor the effectiveness of new processes and make necessary adjustments
- Conduct cost-benefit analyses to support the implementation of new processes
Stakeholder Communication:
- Communicate with stakeholders to gather input and secure buy-in for process changes
- Prepare reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data in business reviews
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications of the Senior Business Process Consultant:**
- Proven previous experience as a Business Process Consultant or similar role within a large matrix environment.
- Experience in gathering and analyzing data, and effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.
- Significant operations metric analytics and reporting experience
- Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
- Excellent time management skills with ability to prioritize and balance multiple priorities and projects
- Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership
- Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders
- Previous experience working within a large multinational matrixed environment
**Skills Required:**
- Strong analytical and problem-solving skills
- Proficiency in data visualization tools
- Excellent communication and presentation skills
- Knowledge of business process improvement methodologies
- Organizational Skills
- Previous hands-on experience in SQL
**Preferred Qualifications of the Senior Business Process Consultant:**
- Healthcare experience
- Experience working across multiple geographies
- Experience and understanding of US healthcare system, billing of medical claims and associated data environments
- Report designing and development in Tableau
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved._
#RPO #BBMEMEA

Description
Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and is the team that provides the first line of incident response to protect it. We make customer impacting events shorter, less frequent, severe, and impactful by providing large scale incident and response management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. The CTOS team is front-and-center in driving down event duration by utilizing their deep technical expertise, operational experience, knowledge of best practices, and effective usage of incident management tools.
This position will be part of a globally distributed team of 45+ professionals across Seattle, Austin, Dublin, and Sydney providing around the clock coverage. As a System Development Manager for the Dublin site, you will manage the regional team consisting of 14 engineers. You will lead the day-to-day delivery and execution of the Incident Management function and lead System Development tooling to improve service delivery and protect availability of the Retail website and internal corporate environments. It is a complex and constantly changing space, operating across dozens of countries, consisting of thousands of cloud-based services, built and maintained by tens of thousands of engineers, and serving hundreds of millions of customers. When it experiences major issues, your team will respond within minutes to ensure the best course of action is taken and impacts are minimized. This experience will expose you to everything Amazon has to offer, providing opportunity to interact with and influence leaders from across the Stores and Corporate businesses. We are an agile team with significant impact. If you can think big and want to be a part of a fast-moving team breaking new ground at Amazon.com, and you meet the qualifications below, we would like to speak with you!
Basic Qualifications
- Bachelor degree or higher in Computer Science or related field.
- 8+ years of software development experience.
- Experience of having worked in at least one modern object-oriented programming language such as Java or C++.
- Proven track record of shipping large complex scalable systems/applications in an agile environment.
- Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
Preferred Qualifications
- Strong analytic and problem solving skills.
- Strong leadership, project planning, communication and execution skills
- Ability to handle multiple competing priorities in a fast-paced environment.
- Ability to communicate clearly with technical and non-technical stakeholders at all levels
- Confidence to drive and manage large conference calls
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Strong analytic and problem solving skills.
- Experience with large scale distributed systems.
- Experience of building solutions using AWS technologies.
- Experience with distributed services oriented architectures
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.