18 Operations Lead jobs in Ireland
Operations Team Lead
Posted 3 days ago
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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**Main purpose of the role:**
Ensure that production targets and schedules are achieved for their process area. Responsible for driving the process of continuous improvement and lean principles.Responsible for their shifts' performance with respect to safety, quality, on-time delivery and cost. Line manager to operator and technicians within their process area.
**Responsibilities:**
+ Maintain high level of visibility with production staff. Use hands-on approach to communicate daily and involve production staff in problem solving.
+ Develop a high-performance work team with high levels of worker morale, satisfaction, and performance.
+ Create and maintain a respectful work environment by listening, seeking facts to support decisions, managing one's own reactions, and addressing unacceptable behaviour.
+ Help production staff succeed through performance management. Provide coaching and performance communication to support development.
+ Review general status of production schedules to identify and resolve problems.
+ Ensure the desired product quality levels are achieved through use of standard work and training to those standards, training in operation and inspection techniques, and use of tools/data.
+ Provide training and coaching to improve standard work, work center organization (5S), and housekeeping. Actively provide change leadership as required.
+ Support and foster an environment of continuous improvement by encouraging production staff to challenge existing processes and implement solutions that enhance the overall effectiveness of the operation.
+ Support production staff in understanding company policies and practices.
+ Maintain time and production records.
+ Take notice of process related problems and support production staff in taking corrective action to improve the overall performance of the team.
+ Communicate with and listen to production staff on a daily basis regarding work team performance, strategic initiatives, policy changes, safety, quality, etc.
+ Communicate with other Process Area Leads and appropriate personnel regarding equipment, safety, work schedules, company policies and practices, performance improvement plans, etc.
+ Hires and retains a diverse, highly qualified staff and provides ongoing performance feedback. Maintains a safe and professional work environment.
+ Promotes and ensures a quality culture within the Process Area.
+ Complies with company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**Qualifications/Experience:**
+ Minimum Level 7 NFQ qualification.
+ 3+ years of experience in developing a team.
+ Previous experience in a manufacturing environment.
+ Strong multitasking abilities.
+ Excellent communication skills.
**What are the benefits and perks of working at Abbott Kilkenny?**
+ Health Insurance for you and your family
+ Pension
+ Life insurance
+ Short Term Disability Protection
+ Long Term Disability Protection
+ Flexible working
+ Carers leave
+ Education Assistance
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Abbott is an equal opportunities employer
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Finance Operations Team Lead
Posted 4 days ago
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Sales & Operations Planning Lead
Posted 10 days ago
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Process Improvement Project Engineer
Posted 10 days ago
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Sales and Operations Planning Lead
Posted 10 days ago
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Supply Chain Operations Shift Lead
Posted 10 days ago
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Lead Operations Officer

Posted 28 days ago
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Job Description
Dublin, Ireland
**Hours:**
35
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
**Job Description:**
**Customer:**
+ Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
+ Monitor the daily workflow and distribution for own functional area and ensure required processing is completed meeting all Service Level goals.
+ Provide a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area
+ Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
+ Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
+ Identify opportunities to improve service delivery
+ Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
+ Interact with partners by responding to requests in an effective and timely manner
+ Use effective relationship skills when communicating with partners/ colleagues and deal with difficult conversations
+ Assist Team Managers to run day-to-day operations
+ Communicate policy and procedural changes
**Shareholder:**
+ Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
+ Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
+ Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
+ Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
+ Contribute to the development/delivery of presentations/ communications to management or broader audiences
+ Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
+ Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
+ Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
+ Prioritize, assign and monitor the daily workflow ensuring processing is completed meeting Service Level goals
+ Monitor and manage daily touch points and work distribution as needed
+ Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow
**Employee/Team:**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
+ Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
+ Provide training, coaching and / or guidance to others on the team
+ Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
+ Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
+ Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
+ Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Act as a brand ambassador for the function and the bank, both internally and/or externally
**Breadth & Depth**
+ Works within broad and/or non- standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/ practice, referring to a more senior role when necessary
+ Top level expert on products, end-to- end processes and systems for own specialized area
+ Handles escalated issues and provides work guidance as a resource to others
+ Accountable for resolving exceptions, non- standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required
+ Transactions are characterized by moderate to high risk/financial impact
+ Low to moderate decision-making authority within defined parameters
+ Provides process / policy guidance to others - internal partners and external customers
+ May act as a primary coordinator on small scale initiatives or work stream packages for assigned area
+ Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required
+ Requires advanced knowledge of business unit and operational functions for business area supported and regulatory issues/ requirements for jurisdictions supported
+ May interact with cross-functional teams and/or involving external contacts
+ Generally reports to a Team Manager
**Experience and/or Education**
+ Undergraduate degree/ college diploma preferred and/or
+ 3+ year relevant experience
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
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Director, Business Performance and Process Improvement
Posted 24 days ago
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**About the Role**
We are looking for a dynamic, inspiring, and strategic Transformation Leader to steer our organization through a period of significant change and growth. The ideal candidate will be a charismatic individual who not only envisions the future of our organization but also possesses the ability to motivate and lead our team toward that future. We have a key leadership role open for the Director Business Performance & Process Improvement; Payment Integrity based in Ireland.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin and Letterkenny offices and telecommuting from a home-based office._
**Primary Responsibilities:**
Responsible for the identification of process improvements to support affordability savings through:
+ Develop Clinical Business Performance Improvement Strategy across Optum Health value streams to support an ambitious growth target of medical cost savings
+ Lead on implementing continuous improvements or strategic improvements to lead PI portfolio for Optum Health and support Gross Medical Cost Savings of approximately $ 3 Billion
+ Leadership and strategic planning skills to drive strategic operating model of the business keeping in mind the growth/innovation pillars to support the business
+ Develop and articulate Behavioral Health Payment Integrity Business Process Improvement & Transformation Strategy aligning it with our core values and business goals
+ Lead and inspire a culture of innovation, continuous improvement, and adaptability across all levels of the organization to support an ambitious growth target and medical cost savings
+ Strategize & lead Transformation roadmap to achieve multi year benefits in collaboration with Product, Technology, analytics & Automation leaders
+ Drive organizational change initiatives, ensuring they are strategically aligned, effectively communicated, and successfully implemented
+ Create a high performing process exceeding all KPIs, & SLAs in partnership with Operations, Analytics and automation
+ Ensure operational performance improvements are tracked accurately, by establishing and automating statistical control models for value streams, utilizing internal tools and processes
+ Drive changes to performance metrics in partnership with finance, Analytics, workforce management / industrial engineering and ensuring benefits are accounted in P&L accurately
+ Communicate with Leadership/Senior Leadership about progress, challenges and actions required to remove hurdles
+ Provide guidance and assistance to internal and external (client) partners to ensure programs and strategies are implemented effectively and value realized
+ Collaborate with stakeholders, ability to influence without authority to gain support and buy-in for proposed business process solutions and adherence to team requirements
+ Stay up-to-date with industry trends, emerging technologies, and best practices in business transformation
**Required Qualifications**
+ Bachelor's Degree or Undergraduate degree with equivalent experience in Business Operations, Transformation, Change Management and Strategy
+ Demonstrated ability to develop and implement successful organizational change initiatives
+ Exceptional communication and interpersonal abilities, with the skill to inspire and motivate teams
+ A track record of fostering an inclusive and collaborative work environment
+ Prove track record in managing large scale complex programs within a matrix environment
+ Trained in process improvement and change management programs like Six Sigma, Lean or equivalent degree from reputed university
+ Working knowledge of US health care and payment integrity in specific
**Preferred Qualifications**
+ Six Sigma Black Belt certified with in-depth understanding of LEAN process
+ Knowledge / understanding of CPC coding
**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved._
Lead, Network Operations
Posted 13 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead, Network Operations
The Load Balancer Operations Team is responsible for multiple aspects of the overall health of the load balancing platform, including the Analysis, Patching, and Operational Support of all configurations at MasterCard. As part of the Load Balancer Operations Team, Analysts are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the MasterCard Global Enterprise network. The primary responsibility of a Load Balancer Operations Analyst ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a "hands on" role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. Collaborate with Business Operations and Service Delivery teams to ensure complex network designs adhere to monitoring and configuration best practices.
Position requires a Master's degree, or equivalent, in Electrical Engineering, Information Technology or related discipline, and good experience in the job offered, or as Platform Analyst or related position. Alternatively, we will accept a Bachelor's degree or equivalent and evidence of progressively responsible experience.
What you will need:
- Experience with TCP/IP protocol communication.
- Linux Kernel command for troubleshooting purposes and network trouble diagnostics
- Interact with the development and project teams to transform business and technical requirements into load balancer architecture design.
- Develop monitoring solutions with high level of innovation and cost effectiveness.
- Contribute to the overall strategy and manage complex issues within functional area of expertise.
- Develop and maintain automation around build and deployment of load balancer instances and configurations.
- Experience in multi-cloud environments that include public, private and hybrid clouds.
- Expert at Internet architecture and project delivery
- Expert at load balancers and web application firewalls
- Experience with AGILE/SCRUM project management methodologies
- Network Connectivity - IPv4, IPv6, port assignment
- Familiar with version control systems like GIT or SVN
- Experience delivering agile projects utilizing end to end CI/CD pipelines
- Expert at SSL and digital certificates
- Expert with load balancing HTTP/HTTPS
- Implement enterprise Internet connectivity
- Expert at SSL, digital certificates and PKI encryption standards
- Network diagnostics, BGP, SNMP, SSH technologies
- Project management methodology
- Strong verbal and written communication skills
- Self Starter with demonstrated listening skills
Skills:
- Business Acumen (Advanced)
- Commercial Focus (Advanced)
- Computer and Platform (Advanced)
- Future Focus (Advanced)
- Global Perspective (Advanced)
- Infrastructure (Advanced)
- Innovation and Thought Leadership (Advanced)
- IT Business Process (Advanced)
- IT Security (Advanced)
- People Leadership (Advanced)
- Personal Influence (Advanced)
- Project Management (Advanced)
- Technical Documentation (Advanced)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.