86 Operations Manager jobs in Ireland

Head of Provisioning

Belfast, Ulster VANRATH

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Head of Provisioning Belfast £40,000 - £50,000 per annum (DOE) Telecoms | Permanent An ambitious and rapidly expanding telecoms provider is seeking an experienced Head of Provisioning to lead and evolve its service delivery operations. This is a unique opportunity to join a growing team that prides itself on exceptional customer service, reliability, and operational efficiency across the broadband and VoIP sector. The Role: As Head of Provisioning, you'll take ownership of the end-to-end delivery process for broadband, VoIP, and associated telecoms services. Leading a team of provisioning specialists, you'll drive efficiency, manage supplier relationships, and ensure customer activations are completed smoothly and on time. Key Responsibilities: Lead and manage the provisioning team to deliver high-quality telecoms services. Oversee workflows across broadband, VoIP, and other connectivity solutions. Build and maintain strong relationships with key suppliers and escalate service issues where required. Collaborate with engineering, support, and commercial teams to align operational delivery. Monitor KPIs and implement continuous improvement initiatives to streamline performance. Ensure accurate system record-keeping and proactive communication with customers during order fulfilment. Act as a key escalation point for complex provisioning issues or supplier delays. Contribute to strategic planning and development of scalable service delivery processes. What You'll Bring: Proven experience in telecoms provisioning, operations, or service delivery. Strong people management skills with experience leading high-performance teams. Excellent organisational and communication abilities. A proactive mindset and a strong focus on process improvement. Ability to work across multiple platforms and coordinate between internal departments and external suppliers. Comfortable managing multiple priorities in a fast-paced environment. Desirable Experience: Understanding of VoIP, FTTP/FTTC provisioning, and mobile activation processes. Experience with wholesale telecom providers in the UK or Ireland. Familiarity with CRM, ticketing, and provisioning tools. This is an exciting opportunity for a results-driven professional looking to make a real impact in a growing telecoms environment. If this role could be of interest, feel free to reach out to for a confidential discussion. Skills: PROVISIONS HEAD TELECOMS VOIP BROADBAND MANAGER Benefits: Package
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Operations Manager

Dundalk, Leinster PCI Pharma Services

Posted 18 days ago

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Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
**We are PCI.**
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
**Purpose of the Role**
The Operations Manager is responsible for the day-to-day management of warehouse and production operations, ensuring seamless coordination, compliance, and performance across both functions. This role will lead, support, and develop the Warehouse and Production Supervisors to meet operational targets, ensure inspection readiness, and drive a culture of continuous improvement, safety, and collaboration.
The Operations Manager will act as a key link between the Operations Director and front-line supervisors to translate business objectives into clear operational deliverables.
**Key Responsibilities**
+ Provide leadership, direction, and coaching to Warehouse and Production Supervisors.
+ Monitor daily performance across warehouse and production functions to ensure alignment with planning, quality, and safety targets.
+ Drive accountability for achieving KPIs, including output, inventory accuracy, compliance, and delivery performance.
+ Lead daily tiered meetings to ensure communication, issue resolution, and operational alignment.
+ Ensure both production and warehouse activities meet GMP, GDP, Health & Safety, and regulatory standards.
+ Support audit readiness across functions; participate in inspections and own closure of cross-functional CAPAs where applicable.
+ Champion adherence to SOPs, batch documentation standards, and good documentation practices.
+ Collaborate with Planning, QA, and Supply Chain to ensure seamless flow of materials and timely completion of production plans.
+ Monitor and mitigate risks that may impact schedule adherence or material availability.
+ Identify and lead cross-functional improvement initiatives focused on productivity, cost-efficiency, safety, and quality.
+ Support root cause analysis, lead investigations when required, and ensure effective implementation of corrective actions.
+ Develop and maintain multiskilled and flexible teams through structured cross-training programs.
+ Conduct performance reviews, coaching, and development planning for direct reports.
+ Foster a positive, safety-first culture that encourages engagement and accountability.
+ Provide timely updates to the Operations Director on operational performance, risks, and improvement plans.
+ Ensure escalation procedures are followed effectively and that decision-making is data-driven and prompt.
**Qualifications**
+ Bachelor's Degree, Diploma, or Certificate in logistics, supply chain, or related field (or equivalent experience).
+ Evidence of Continuous Professional Development.
**Key Requirements**
+ Minimum 5 years of experience in operations leadership within a GMP-regulated manufacturing or logistics environment.
+ Strong knowledge of production and warehousing workflows, regulatory compliance, and EHS practices.
+ Proven ability to manage, develop, and lead cross-functional teams.
+ Demonstrated experience in continuous improvement, problem-solving, and performance management.
+ Excellent communication, planning, and organisational skills.
+ Proficiency in ERP systems (e.g., JDE) and lean manufacturing tools preferred
#LI-MS1
Join us and be part of building the bridge between life changing therapies and patients. Let's talk future ( Employment Opportunity (EEO) Statement:**
_PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._
_At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._
Why work for PCI Pharma Services?
At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.
PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled
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Operations Manager

Dublin, Leinster David Lloyd Riverview

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Dublin Riverview time type: Full time JR02753 Would you like to joinEuropesleading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Operations Manager to join our team! Operations Managers are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience. Wecreate an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities forCareer Advancement through internal trainingand development. WagestreamApp: Get paid on demand! Access to our Benefits Suite. About you: AsOperations Managerwe are looking for someonewho: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility)? Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management? Passionate about customer service? Joinus and help us create athrivingandinclusiveculture. Together,weremore than aClub!
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Operations Manager

Galway, Connacht Wallace Myers International

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Operations Manager Galway, Ireland A fast-growing, early-stage medical device company is seeking a dynamic and hands-on Operations Manager to lead and optimise its expanding manufacturing, facilities, and supply chain functions. As the company transitions from product development to commercialisation, this is a key leadership role responsible for driving efficiency, quality, compliance, and scalability. This position offers a unique opportunity to help shape a high-impact medical technology solution while gaining direct insight into the operations of a scaling start-up. What You Will Do Manufacturing Operations Plan and manage day-to-day manufacturing activities, both in-house and with contract manufacturing partners (CMOs). Lead the setup of assembly lines within class 8 cleanroom environments. Build and refine scalable processes, systems, and operational philosophies. Develop structures for managing production schedules, inventory systems, and operations projects. Collaborate cross-functionally (R&D, clinical, quality, finance) to align with quality and business objectives. Foster strong supplier relationships to meet targets across quality, cost, and delivery. Drive manufacturing readiness for clinical and commercial supply. Work with product teams to ensure robust design transfer and scale-up activities. Facilities Management Oversee maintenance, safety, and compliance of facilities in collaboration with internal teams. Manage facility upgrades to meet evolving operational requirements. Act as liaison for external contractors and service providers. Supply Chain & Procurement Lead the full supply chain strategy, including procurement, logistics, inventory, and supplier management. Build a supply planning process to ensure uninterrupted availability of components and finished goods. Monitor and optimise supplier performance; identify and qualify alternative sources as needed. Develop and track key supply chain performance metrics. Leadership & Compliance Recruit, train, and mentor operations staff as the team expands. Manage cross-functional teams in production, manufacturing, and supply chain. Implement and monitor KPIs, dashboards, and performance metrics. Ensure full compliance with relevant regulatory frameworks, including ISO 13485, GMP, and FDA 21 CFR Part 820. Champion continuous improvement initiatives across operational areas. Contribute to strategic planning, budgeting, and execution of long-term operational goals. At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details. Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions. For more info see Skills: Operations Manufacturing Facilities Medical Devices Supply chain
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Operations Manager

Portlaoise, Leinster Recruitment Plus

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Job Title: Operations Manager Salary: Competitive plus benefits including company car Job Type: Permanent Location:Co. Laois Ref: S011807 RecruitmentPlus on behalf of our client are seeking an Operations Manager who has a strong understanding of H&S and people management. This is a new position for a leading organisation in the recycling and resource recovery sector, who convert waste products for re-use in manufacturing and energy conversion. The role will oversee teams across different company and client sites, supervising operations, monitoring output while developing their technical knowledge to become and expert in their field. Requirements: A technical background in Engineering, Production, H&S or Logistics with people leadership and management experience. In depth Health and Safety Awareness. Knowledge and experience with ISO 14001, OHSAS 18001 and ISO 450001 Excellent communication skill, both verbal and written. Proficient IT skills, Word, Excel, ERP and Finance packages. DGSA qualification or knowledge of the carriage of dangerous good by road would be an advantage. Experience in confined spaces, working at heights and chemical handling would be an advantage. Key Duties & Responsibilities: Environmental compliance, Waste management, ADR and DGSA regulations. Team Management including assigning work duties, assessing performance, organising training etc. Have a commercial ability/mindset, involved in pricing and profitability. Ensuring all sites and personnel are working to Health and Safety regulations at all times. Perform risk assessments, reports etc. If you have the relevant qualifications and experience and are interested in this position, please apply now and Ciara who is based in our Northeast office will be in contact if you are suitable. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For detailson our privacy policy please click here: Skills: Health & Safety Occupational Health and Safety H&S Management Management Operations Management Production Management Logistics Management Benefits: Work From Home Company Vehicle Bonus Pension Fund Life Insurance
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Operations Manager

Ballina, Connacht Osborne Recruitment

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Operations Manager A forward-thinking biotechnology company is seeking an experienced Operations Manager to support the next phase of its growth and global expansion. With a strong focus on innovation and scientific excellence, the company is scaling its operations to meet increasing international demand for its specialised products used across the life sciences sector. This is a senior leadership role, reporting directly to the CEO and based at the companys headquarters in West of Ireland. Location: West of Ireland Salary:DOE Key Responsibilities: Lead the development and expansion of the companys production operations to support growth targets. Build, mentor, and manage a high-performing operations team. Ensure that all processes are carried out in accordance with regulatory standards and industry best practices. Oversee production and logistics to ensure delivery targets, budgets, and quality standards are consistently met. Drive operational efficiency, cost-effectiveness, and quality outcomes across all areas. Provide strategic input to support long-term business planning and global expansion initiatives. Contribute to financial planning and funding activities, including grant support. Represent the organisation at client meetings, industry events, and key stakeholder engagements. Candidate Requirements: Minimum of 5 years experience in an operations leadership role within a regulated industry, ideally life sciences or biotechnology. Degree-qualified in a relevant discipline such as science, engineering, or business. Proven ability to manage end-to-end operations with a hands-on, results-driven approach. Strong leadership, communication, and team development skills. Comfortable engaging with a wide range of stakeholders, both technical and commercial. Strategic mindset with solid planning and business acumen. For more information, please apply through the link provided for the attention of Daniel Kirwan or email If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDKIRWAN
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Operations Manager

Ballina, Connacht Osborne Recruitment

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Operations Manager Mayo- Based onsite Full Time- permanent position About the Role: An exciting opportunity has arisen for an experienced Operations Manager to lead the scale-up and day-to-day management of production operations, ideally looking for a candidate coming from or within a highly regulated life sciences or Contract Research Organization (CRO) environment. This senior-level position plays a critical role in supporting the delivery of high-quality products and services globally. Key Responsibilities: Drive the expansion of production operations to support ambitious growth. Build, lead, and mentor a high-performing operations team in a science-led, regulated environment. Ensure all production activities comply with relevant industry regulations. Manage the end-to-end production and delivery of productson time, within budget, and to exacting client standards. Achieve and maintain excellence across quality, cost, and operational efficiency, while safeguarding hygiene standards. Provide strategic operational input to the broader business plan, including readiness for international expansion and CRO collaborations. Support financial planning, budgeting, and grant application activities. Represent the organisation at international conferences, client engagements, and industry events. Candidate Profile: Minimum of 5 years' experience in operational leadership roles within life sciences, biopharma, or CRO environments. Educated to degree level in science, engineering, or business-related disciplines. Proven ability to oversee full operational scopefrom production floor management to strategic reporting at executive level. Strong leadership capabilities in organisational development, team building, and stakeholder management. Deep knowledge of regulated production environments, with a focus on compliance and continuous improvement. Excellent interpersonal and communication skills. Commercially astute, with the ability to align operational execution with business objectives. Experience in a life science or CRO setting is highly advantageous. Whats on Offer? This is a senior commercial and operational role offering a highly competitive remuneration package. It is an opportunity to join a dynamic and forward-thinking organisation at a pivotal time of growth and innovation. For more information, please apply through the link provided for the attention of Emma Wilde or email your cv to If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit for more information on all of our roles. #INDOSB1 #INDEWILDE
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Operations Manager

Sligo, Connacht Collins McNicholas Recruitment & HR Services Group

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Our client is an innovative new e-commerce platform dedicated to connecting a global audience with high-quality Irish cultural goods, arts, crafts, music and services. Our mission is to build a vibrant digital marketplace that celebrates Irish creativity and provides a sustainable and international platform for Ireland's most talented artists and makers. We are a dynamic, founder-led team of seasoned professionals from the culture, arts, and digital sectors internationally with a special emphasis on music and festivals. Job Summary Our client is seeking an experienced and dynamic Operations Manager. You will be responsible for translating our strategic vision into flawless execution, overseeing everything from platform development and financial management to team leadership and supplier relations. This pivotal role is ideal for a commercially-minded and culturally-attuned professional who thrives in a fast-paced, creative environment and is passionate about leading a start up enterprise. Key Responsibilities Operational & Project Management: Oversee all facets of the platform's development( Innovative, bespoke e-store) and daily operations, ensuring seamless functionality and user experience. Ensure all projects adhere to agreed-upon timelines, quality standards, and deliverables. Implement and refine operational processes and systems to improve efficiency and scalability as the company grows. Curation & Supplier Management: Collaborate closely with suppliers to source and procure high-quality Irish products and services that align with our clients brand values and ethos. Build and maintain strong, positive relationships with our network of Irish artists, craftspeople, and cultural service providers. Strategic & Financial Oversight: Report directly to the Founders (and future CEO) on all operational matters, providing strategic support and insights. Develop and manage the company's operational budget, ensuring all activities are delivered within financial targets. Contribute to the development and implementation of the company's long-term strategy. Team Leadership & Development: Lead, mentor, and manage a growing team, fostering a motivated, engaged and high-performing team culture. Champion a culture of excellence in service, both internally and externally. Customer Experience: Champion and ensure the delivery of an exceptional level of customer and vendor care across the platform, establishing our client as a trusted and beloved brand. Person Specification Essential Experience & Skills: A minimum of 5 years of experience in an operations management or a similar senior management role. Demonstrable experience within the e-commerce and digital sectors, with a strong understanding of how online platforms operate. Proven experience in leading, managing, and developing multi-disciplinary teams A commercial mindset with experience in a sales-focused or target-driven environment. Exceptional project management skills, with a proven ability to manage multiple priorities and deliver projects on time and within budget. Excellent written and verbal communication skills, capable of producing clear reports and presenting to senior stakeholders. Desirable Experience & Skills: Experience working in the Arts, Culture, or Creative Industries is highly desirable. Knowledge of digital marketing, SEO, and online customer acquisition strategies. A genuine passion for and knowledge of Irish arts & culture. What We Offer: The opportunity to be part of a start up in an exciting new venture with a global reach. A mission-driven role that directly supports and promotes Irish artists, makers, and cultural practitioners. A competitive salary and the opportunity to grow with the company. For a confidential discussion and more information on the role, please contact Emma Daly Skills: e-commerce digital marketing project management SEO
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Operations Manager

Galway, Connacht Cpl Resources

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Operations Manager Hybrid | Tuam, Co. Galway I am seeking an experienced Operations Manager to lead and optimise the day-to-day running of a busy household service division. This is a pivotal leadership role, reporting directly to the Managing Director, with three direct reports and oversight of a team of 35 engineers delivering installation, servicing, and maintenance of high-quality water systems to residential customers nationwide. This is a hybrid role, combining on-site leadership in Tuam with remote strategic work. The ideal candidate will be passionate about process improvement, team performance, and customer satisfaction, and will thrive in a growing company with significant potential and ambitious plans. Key Responsibilities Operations Leadership Lead and inspire the operations team to deliver exceptional service and performance. Oversee daily operations, ensuring engineers are efficiently deployed to meet customer demand. Develop and implement operational strategies to ensure timely service, installations, and issue resolution. Resource Management Manage scheduling and allocation of engineers for service calls, installations, and maintenance. Oversee vehicles, tools, and equipment to ensure optimal performance and minimal downtime. Work with HR to maintain appropriate staffing levels and support recruitment needs. Customer Service Excellence Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction. Ensure engineers are fully trained and equipped to handle installations and inquiries effectively. Monitor and analyse customer feedback to drive service improvements. Financial & Budget Management Control operational costs, ensuring efficiency and profitability. Develop and manage department budgets within agreed financial guidelines. Track KPIs, analyse variances, and prepare performance reports for the Managing Director. Performance Monitoring & Reporting Implement KPIs to ensure service levels and efficiency targets are met. Conduct performance reviews and provide clear feedback to direct reports and the wider team. Report regularly on service levels, installation timelines, and customer escalations. Inventory & Supply Chain Management Maintain stock levels and manage supplier relationships to ensure parts are available and cost-effective. Coordinate with the warehouse for timely distribution of parts and equipment. Health & Safety Enforce health and safety protocols and safe working practices. Conduct regular safety audits and ensure the team is fully trained in hazard management. Ideal Candidate Proven experience in operations management, preferably in a service-based or field-engineering industry. Strong leadership skills with the ability to motivate, develop, and manage large teams. Skilled in process optimisation, workflow efficiency, and workload review. Commercially aware with budget management and cost control experience. Excellent organisational, communication, and problem-solving skills. Resilient and adaptable, comfortable in a fast-paced, change-focused environment. For more information please contact with an updated CV. #LI-ED1 Skills: "leadership" "field engineers" "service industry"
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Operations Manager

Dundalk, Leinster Employmint

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Operations Manager County Louth Join a thriving distribution business in County Louth during an exciting period of growth, with multiple projects in the pipeline that will shape future operations. Lead a high-performing team, streamline operations, and deliver customer service that sets the standardthis is your chance to shape a brand-new role. Key duties include: Lead, mentor, and develop the operations team to ensure high productivity Develop strategies to improve customer satisfaction and retention Coordinating between sales, warehouse, and production for smooth operations. Monitoring processes, driving improvements, and ensuring health, safety, and quality compliance. Managing budgets, tracking KPIs, and identifying cost-saving opportunities. Requirements: 5 Years proven operations management experience with strong leadership and customer service skills. Experience in customer focused roles in agriculture, construction, engineering, or industrial supplies sectors. Skilled in workflowoptimisation, problem-solving, and team development. ERP and Microsoft Office proficiency; knowledge of health & safety regulations. Preferred: Training in leadership, customer service, or operational process improvement (e.g., Lean Six Sigma). Package details on application. Apply Now or get in touch for further details. Skills: Operations Management Customer Retention Workflow Optimisation
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Operations Manager

Dublin, Leinster Cpl Resources

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ROLE SUMMARY Reporting directly to the ActingRegulatory Enablement Manager, the role of the Case Manager will be to provide support to the Acting Regulatory Enablement Manager and: o To ensure the efficient case creation, scheduling, management and processing of applications assigned to the group e.g., Variations (National, MR, Worksharing), Scientific Advice, New applications and Renewals. o Act as Business Owner or Subject Matter Expert on key departmental projects and technological support systems as required o Provide leadership, support, and management of assigned staff within the section o Contribute to the continual development of the section The Case Manager will work closely with the: o Other leaders and managers within the Regulatory Enablement section o Director of Human Products Authorisation & Registration and management team KEY RESPONSIBILITIES - Strategic Objectives o Supporting the ActingRegulatory Enablement Manager in the management and on-going development of the section. o Work closely with the other managers in the section and management team to ensure these teams have access to efficient and effective administrative support. o Work with the Acting Regulatory Enablement Manager and other managers within the section to develop strategic plans for the section. o Contribute and provide support to projects within the section as required. o Manage and develop assigned staff in the section. o Work with colleagues in the section to prioritise objectives and to ensure that the strategic goals of the section are achieved. - Operational Management o Work with assigned team to organise, plan and manage work allocated to teams. o Ensure project management is provided for any cases as required o Monitor progress and status of cases including adherence to timelines. o Manage the quality and volume of output for the team including monitoring and improving quality standards. o Compilation of statistical data analysis as required and reporting regularly on progress against specified targets and objectives. o Attend and contributing to meetings of the Human Products Authorisation & Registration department. o Ensure the correct utilisation of IT systems e.g., EOLAS, Docubridge, CTS, CESP, and other systems to support the efficient licensing of applications - Quality and Knowledge Management o Ensure that the procedures and policies of the HPRA Quality Management System are deployed and adhered to within the section. o Work with the management team of the section and other colleagues to develop and create standard operating procedures and practices in particular for new processes. o Participate and managing the involvement of the team in any internal audits including the identification and implementation of any required corrective actions. o Ensure that available information and knowledge across the HPRA is effectively used by the team. - Performance Management o Work with the Acting HPAR Regulatory Enablement Manager to set appropriate performance targets for the teams. o Effective communication of goals, objectives, and performance targets to the team. o Co-ordinate and participate in the performance development programme (PDP) within the team. o Work with the section and other colleagues to promote effective performance within the Business Process Co-ordination Section. o Take measures to identify and resolve issues impacting performance. o Recognise good performance and promoting a culture of performance improvement within the section. o Prepare individual training plans for inclusion in annual organisation training plan. o Act as the business owner or Subject Matter Expert for the various projects, workflow, and technological support systems within the department - Communications/Customer Service o Provide timely feedback to team members. o Represent the views of the team to the wider organisation. o Attend and contributing to internal and external meetings, as appropriate. o Work with team to ensure delivery of efficient and effective customer service. o Ensure responses to queries in line with the service charter. - HR/People Management o Manage and supervising the teams. o Work with HR, the Acting Regulatory Enablement manager and other colleagues as required, managing the recruitment and selection of the section. o Liaise with HR to provide front line HR management of staff (e.g., managing flexitime, annual leave, probationary reviews etc.) o Provide support to all staff members of the section. o Ensure the provision of high-quality induction and ongoing training for staff, including on the job training. o Oversee the development of staff, including the development with HR, of individual training plans, and maintenance of training records and documentation. - General o Represent them at external meetings as required o Deputise for the Acting Regulatory Enablement Manager, as appropriate QUALIFICATIONS AND EXPERIENCE - To be considered for this post, candidates must have: o 2 years relevant office/administration experience o Substantial knowledge of workflow and information systems, including ability to manage and report on various performance indicators and metrics o Previous experience managing a team o Proven ability to manage high and diverse workloads o Flexibility to adapt to changing priorities and take responsibility to ensure that a successful outcome is achieved o Excellent planning and organisational skills o Proven communication and leadership skills and ability to motivate and lead a team o Excellent analytical and proven problem-solving ability o Experience as author for documents in the QMS system o Proven ability to use initiative and work unsupervised In addition to this, the ideal candidate will have: o Good understanding of National and European procedures and timelines, together with related policies and legislative requirements o Understanding of the licensing processes for human medicinal products o Project management experience o Understanding of Lean Six Sigma and Continuous Improvement o Ability to negotiate and make decisions o Ability to engage with employees and understand their needs o Ability to motivate a team to maintain output and productivity REMUNERATION Salary: €51,718 - €61,866 per annum (incremental scale) Candidates should note that entry will be at the minimum of the scale and the rate of remuneration may be adjusted from time to time in line with Government pay policy. #OSCpl25 #LI-LM8 Skills: Microsoft office communication organisation Benefits: Pension
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