27 Operations Specialist jobs in Ireland

**Job Summary**
The Renewal Business Partner is responsible for driving program, strategy, innovation, and insights into the renewal organization.
This role will be dotted line to the Renewal GEO leader and their area managers. The insights from this role will ultimately derisk renewal performance while enhancing skills and capabilities of the renewal organization. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet KPIs for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset dispositio
**Business Objectives:**
+ Drive renewal program creation, adoption, and insights back to the team
+ Create and inform renewal strategy back to renewal management in a given GEO
+ Deliver insight through analyzing all aspects of the renewal business
+ Constantly looking for simplification and innovation
+ Enablement creation for Renewal Specialists, Area Managers, and GEO leads
**Job Requirements**
+ 5+ years of relevant experience
+ Provide Insights: be able to analyze where we are performing at, above, and below expectations across a variety of KPIs and financial measures
+ Inspection: constantly and consistently inspect our people, process, tools, and performance
+ Triage feedback around quoting and operations between Excellence teams and Renewal teams
+ Stay curious: be a student of the company, industry, the motion, aspect of lifecycle management
+ Deliver GEO-level programs to renewal management and reps
+ Content creation: content and visuals on ad hoc presentations along with scheduled presentations
+ Self-driven: can manage their time to achieve outcomes and timelines
+ Problem solver frame of mind. Can arrive at recommendations on complex challenges
+ Creative in their ideas and methods
+ Collaborative - Teamwork
+ Can lead through influence
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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Senior User Operations Specialist**
**Location:** Dublin, Ireland
**Work mode:** Hybrid
The successful colleague is required to attend the office 1-2 times every week, and additionally whenever needed for system changes, training, activities, etc.
**Position Summary:**
Join Bentley Systems as a Senior User Operations Specialist, where you will play a pivotal role in our order-to-cash workflow. This position involves managing complex processes, including contract setup, invoice adjustments, and end-to-end order processing for a global region. Your expertise will ensure that all activities align with Bentley's guidelines and policies, enhancing our digital transformation journey.
**Responsibilities:**
+ Lead daily operations to ensure activities meet established turnaround times and standards.
+ Process enterprise customer orders and adjustments in accordance with Bentley's policies and guidelines.
+ Collaborate cross-functionally with various stakeholders via email and phone to resolve order processing issues and ensure timely deliveries.
+ Maintain accurate CRM contract records and update order tracking systems.
+ Analyze operational data to respond to stakeholder queries or disputes and present findings to inform strategic decision-making.
+ Support sales teams in achieving revenue goals through efficient back-office functions.
+ Deliver timely, professional, and high-quality service to our user base.
**Qualifications:**
+ 5-7 years of experience, with 2-5 years in an order-to-cash or shared services environment.
+ Proficiency with Salesforce and other productivity applications and platforms is an advantage.
+ Strong analytical skills to extract meaningful insights from complex data sets.
+ High level of accuracy in managing processes, conducting audits, and preparing reports to maintain quality standards.
+ Excellent verbal and written communication skills to effectively convey information to team members and stakeholders.
+ Ability to identify issues quickly, think critically, and develop effective solutions.
+ Superior time management skills to manage multiple tasks, prioritize workload, and meet deadlines.
+ Flexibility to adapt to changing circumstances and evolving business needs, with a willingness to learn and embrace new technologies and methodologies.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-BC #LI-Hybrid
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

My client, a leading technology manufacturer based on the outskirts of Cork City, is seeking a Supply Chain and Operations Specialist to join their growing team. This is a fantastic opportunity for an experienced professional to play a key role across supply chain planning, finance support, logistics coordination and quality/technical processes. If you have proven experience in demand planning, production scheduling, and inventory management and want to broaden your career into a cross-functional supply chain and operations role, this position offers the perfect platform. Why Join This Company? Well-Established Business: Join a trusted technology manufacturer with a long-standing reputation in the market. Sustained Growth: The company is experiencing a strong period of expansion, opening up exciting opportunities for those who join now. Career Development: With broad cross-functional exposure to planning, finance, logistics, sales, and quality, this role provides a platform to accelerate your career in supply chain and operations management. Impactful Role: Play a central part in ensuring smooth operations and directly contribute to the company's continued success. Supportive Environment: Be part of a collaborative team culture where continuous improvement and innovation are encouraged. Key Responsibilities: Planning & Forecasting Analyze and forecast demand to develop accurate production and procurement plans. Create and manage production schedules based on demand forecasts and resource availability. Collaborate with cross-functional teams to align supply chain plans with customer requirements. Monitor market trends and adjust forecasts accordingly. Track planning, inventory, and production performance data, generating reports and insights for management. Recommend process improvements and contribute to supply chain optimization projects. Finance & Supplier Support Initiate purchase orders (POs) following internal approvals. Manage supplier backlog reporting, monitoring PO and production status weekly. Oversee invoice processing: verify against goods received notes, collaborate with Finance on authorizations, and resolve discrepancies. Support creditor ledger management and supplier credit note requests. Maintain strong supplier relationships as Finance's first point of contact for issues. Escalate extended delays to management, proposing solutions (e.g., expedited shipping). Logistics Coordination Confirm production readiness for shipment and ensure all paperwork is in place. Support freight booking by reviewing benchmark rates and recommending freight partners. Collect and analyze bulk freight quotes, advising Finance on optimal routes (rail, sea, or air). Collaborate with logistics partners to streamline shipping and delivery schedules. Sales & Customer Engagement Act as a point of contact for key customer accounts, maintaining contracts and relationships. Participate in weekly customer calls to review shortages, backlogs, and delivery commitments. Provide customers with regular backlog and delivery lead time reports. Escalate critical shortages or delays and recommend solutions (e.g., prioritizing SKUs, expediting deliveries). Identify new sales opportunities by spotting gaps in competitor supply and leveraging available stock. Provide ad hoc support to customer queries in a timely manner. Quality & Technical Support Maintain ERP master data, ensuring commercial data (prices, lead times, MOQs, packing specs) is up to date. Support accuracy of technical datasheets and product information per SKU. Place purchase orders based on technical/engineering requirements, ensuring correct versions are ordered. Track quality metrics (samples, AQL, batch tracking) to support audits and compliance. Qualifications Required for the desired candidate: Qualification in Supply Chain Management, Operations Management, or a related field. Proven experience in demand planning, production scheduling, or inventory management. Proficiency in planning software and ERP systems. Strong analytical and problem-solving skills with the ability to interpret complex data. Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders. Detail-oriented mindset with a focus on accuracy and quality. Ability to adapt to changing priorities, work under pressure, and meet tight deadlines. If you are a motivated and detail-oriented professional seeking a challenging role in a company that is a market leader in the industry apply today. If you have any further queries please contact Rachael Pando of FRS Recruitment today. INDFRS1 Skills: Inventory Management Supply Chain

Our client is a world-leading global investment firm with a significant and growing presence in Dublin. Their Dublin office is a key hub for international growth and offers the opportunity to work in a fast-paced, collaborative and highly professional environment. Snapshot of the Role Youll play a pivotal role in supporting employees across the EMEA region ensuring smooth, efficient and compliant HR processes. Working closely with global HR colleagues, corporate services and technology teams, you will be the go-to expert for Workday transactions, onboarding/offboarding, employee lifecycle changes and process improvements. This is a fantastic opportunity for an ambitious HR professional with Workday experience who enjoys operational excellence, stakeholder support and continuous improvement in a high-performing international environment. Key Responsibilities Act as a subject matter expert for HR Operations, with a particular focus on EMEA. Manage Workday transactions including hires, exits, transfers and employee data updates. Support onboarding and offboarding processes, ensuring a positive employee experience. Coordinate background checks, document collection and visa/work authorisation compliance. Collaborate globally to maintain consistency in HR practices while adapting to regional needs. Assist employees with HR queries, personal data updates and system navigation. Partner with the HR Systems team to streamline processes and test enhancements. Run reports and provide insights to support HR decision-making. Ensure HR activities comply with local employment laws and regulations. About You 12 years experience in HR operations, preferably in financial or professional services. Strong knowledge of Workday familiarity with Greenhouse ATS and ServiceNow a plus. Proficient in MS Office, with advanced Excel skills. Solid understanding of HR processes and employment regulations in the EMEA region. Highly organised, detail-oriented and able to work with discretion on sensitive matters. A proactive, collaborative team player who thrives in a fast-paced environment. Curious, solutions-focused and eager to grow in a global HR function. Why Apply? This is a unique opportunity to join a leading global financial services firm and gain exposure to HR operations across multiple regions. Youll be part of a collaborative, high-performing team with strong career progression and the chance to grow your expertise in Workday and HR process improvement. Skills: Workday HR Operations HR Administration

We are seeking an experienced operations professional to manage critical data acquisition infrastructure supporting advanced AI model development. This contract role requires exceptional operational acumen, demonstrated ability to scale complex workflows, and meticulous attention to quality standards across high-volume data collection initiatives.

Primary Responsibilities

Strategic Operations Management

• Oversee end-to-end execution of multiple concurrent data acquisition programs encompassing speech, visual, textual, and audio content streams

• Develop and implement scalable operational frameworks ensuring consistent achievement of volumetric targets while maintaining stringent quality thresholds

• Drive continuous process improvement through systematic identification and elimination of operational inefficiencies

Stakeholder & Contributor Management

• Design comprehensive contributor engagement strategies optimizing recruitment, onboarding, retention, and successful task completion

• Establish robust support infrastructure delivering timely resolution of technical and procedural inquiries

• Cultivate productive relationships with internal stakeholders through transparent communication and data-driven insights

Quality Assurance & Compliance

• Implement rigorous quality control methodologies maintaining data acceptance rates exceeding 95%

• Ensure strict adherence to data governance protocols, consent management, and regulatory requirements

• Develop predictive quality indicators enabling proactive intervention and remediation

Performance Analytics & Reporting

• Generate comprehensive operational intelligence providing actionable insights for strategic decision-making

• Establish KPI frameworks measuring throughput, quality, efficiency, and contributor satisfaction

• Deliver regular executive summaries highlighting achievements, challenges, and optimization opportunities

Working Arrangements

This position offers complete location flexibility within European time zones. Candidates must maintain reliable high-speed internet connectivity and professional home office environment conducive to managing distributed operations.

Application Requirements

Qualified candidates should demonstrate clear alignment with outlined competencies and provide specific examples of operational excellence in similar environments. We value diverse perspectives and encourage applications from candidates with non-traditional backgrounds who possess relevant transferable skills.

Required Qualifications

Professional Experience

• Minimum 1-3 years operational management experience within data-intensive environments (crowdsourcing platforms, research operations, content moderation, or similar domains)

• Demonstrated success managing distributed contributor networks (100+ simultaneous participants)

• Proven ability to meet aggressive performance targets while maintaining exceptional quality standards

Technical & Analytical Competencies

• Proficiency in operational tools and platforms for workflow management, data tracking, and process automation

• Strong analytical capabilities with experience translating complex data into actionable operational strategies

• Familiarity with quality assurance methodologies and statistical sampling techniques

Communication & Leadership

• Exceptional written and verbal communication skills in English (additional languages highly valued)

• Experience delivering technical support through multiple channels (email, chat, ticketing systems)

• Ability to influence without authority and drive results through collaborative partnerships

**Outreach Operations Specialist with German Language**
**Location** : Dublin
**Work Model** : WFH/Hybrid
The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google's Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.
**Core Competencies:**
+ Excellent communication skills in English and German,
+ Experience in Business Development and B2B partnerships/sales, customer service
+ Experience working in digital/technology companies with tech products
+ Expertise in Salesforce.com; Google Drive
+ Knowledge of Geographic Information System tools
+ Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
+ 0-1 year of experience working in digital/technology companies with tech products
**Role & Responsibilities:**
+ Communicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
+ Cnduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
+ Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
+ Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
+ Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
+ Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
+ Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
+ Address and resolve external partner queries associated to the project
+ Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
+ Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
+ Utilize Google and non-Google owned tool to engage with new Partners and track communications
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
#LI-SK17
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Outreach Operations Specialist with French Language**
**Location** : Dublin
**Work Model** : WFH/Hybrid
The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google's Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.
**Core Competencies:**
+ Excellent communication skills in English and French,
+ Experience in Business Development and B2B partnerships/sales, customer service
+ Experience working in digital/technology companies with tech products
+ Expertise in Salesforce.com; Google Drive
+ Knowledge of Geographic Information System tools
+ Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
+ 0-1 year of experience working in digital/technology companies with tech products
**Role & Responsibilities:**
+ Communicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
+ Cnduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
+ Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
+ Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
+ Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
+ Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
+ Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
+ Address and resolve external partner queries associated to the project
+ Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
+ Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
+ Utilize Google and non-Google owned tool to engage with new Partners and track communications
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
#LI-SK17
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Outreach Operations Specialist with Italian Language**
**Location** : Dublin
**Work Model** : WFH/Hybrid
The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google's Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.
**Core Competencies:**
+ Excellent communication skills in English and Italian,
+ Experience in Business Development and B2B partnerships/sales, customer service
+ Experience working in digital/technology companies with tech products
+ Expertise in Salesforce.com; Google Drive
+ Knowledge of Geographic Information System tools
+ Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
+ 0-1 year of experience working in digital/technology companies with tech products
**Role & Responsibilities:**
+ Communicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
+ Cnduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
+ Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
+ Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
+ Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
+ Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
+ Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
+ Address and resolve external partner queries associated to the project
+ Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
+ Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
+ Utilize Google and non-Google owned tool to engage with new Partners and track communications
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
#LI-SK17
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Description Job Title Transport Operations Specialist (Nights) - 2 shifts available Department Transport Operations Reports To Operations Manager Location Lusk, Co. Dublin Salary & Benefits €45k per annum, plus a comprehensive benefits package Shift Pattern 2 shifts available: 5pm to 5am (4 on 4 off), 7pm to 7am (4 on 4 off) Number of Positions Available Two per shift Our Ideal Person Are you well organised and have good attention to detail? Keen to join a growing, progressive company who has a high level of commitment to customer service? In this role, the successful candidate will take the lead in real time in controlling and adjusting live operations overnight whilst preparing the plans for the day ahead. You will be able to communicate effectively with our drivers and your colleagues and will be involved in all aspects of the required transport administration processes and co-ordination. Duties and Responsibilities The key remit within the Transport Operations Specialist role is to maintain control of our operations overnight, with responsibility for ensuring that all planned activities are executed, and to make the appropriate adjustments where this has not been possible. Key roles and responsibilities include: Organise collection and shipping of trailers to and from Dublin port Ensure cross-checking of all customs clearance Oversee night to night operations across all operational functions, including drivers, deliveries, incidences, and planning Monitor all drivers real time deliveries and provide instruction and support to always ensure a high standard of customer satisfaction Work with the pool of available drivers to address any unaccompanied trailers arriving into Dublin port Ensure loaded trailers leaving Dublin port unaccompanied do so promptly and safely Maintain constant communications with the warehouse team as trailers become ready for dispatch Prepare paperwork for drivers deliveries Provide a smooth handover to the daytime team Knowledge, skills and experience required (Essential) A minimum 2 years previous experience of working within the transport industry Previous customer service experience essential, via telephone and email Attention to detail Ability to communicate at all levels Excellent organisational skills and prioritising workload Working to deadlines Able to work as part of a team and on own initiative Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon reserves the right to vary duties and add duties as they deem necessary.