7 Organizational Psychology jobs in Ireland
HR Consultant
Posted today
Job Viewed
Job Description
Dublin, Ireland
Date posted
Oct 07, 2025
Job number
Work site
2 days / week in-office
Travel
0-25%
Role type
Individual Contributor
Profession
Human Resources
Discipline
HR Consulting
Employment type
Full-Time
OverviewFixed-Term Contract until June 2026 | Full-Time (5 days per week)
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We're transforming the way we work, innovate, and support our people—and Human Resources is at the heart of that journey.
Focused primarily on UK and Ireland, as an HR Consultant, you'll play a critical role in activating our HR Consulting mission, to empower Microsoft's business performance and inclusive culture through human-centred, data and insights and AI powered, coaching and global solutions.
What you'll do:
- Lead innovative techniques to drive high performance and partner with managers and leaders to deploy them
- Deliver our people rhythms, at scale
- Lead the resolution of complex employee relations issues, policy concerns, and culture challenges
- Partner with specialist teams such as Workplace Investigation (WIT), Business & Regulatory Investigations (BRI), and Global Employee Relations (GER) to manage sensitive cases and implement effective remediation strategies.
- Identify trends in data and proactively recommend solutions to strengthen our culture.
- Provide expert consulting and coaching to managers, enhancing leadership capability and fostering a high-performance environment.
- Drive scalable HR programs and capability-building initiatives, leveraging data insights to anticipate training needs and improve processes.
- Contribute to the design and implementation of HR projects tailored to business priorities, ensuring alignment with global Centers of Excellence.
- Craft and deliver nuanced communication strategies that resonate across diverse audiences.
Why join us now?
Microsoft is leading the way in AI innovation, sustainability, and inclusive growth. We've recently announced major investments in cloud infrastructure and AI skilling programs across Europe, reinforcing our commitment to empowering people and organizations everywhere. Joining our HR team means being part of a culture that values curiosity, collaboration, and continuous learning—while making a real impact on how we support and develop our people.
- Extensive experience with Human Resources or Business programs/processes
- OR Bachelor's Degree AND experienced with Human Resources or Business programs/processes.
- Experienced in Employee Relations case management, from performance management, to complex employee relations issues.
Capability Building
In partnership with peer HR disciplines and professions (e.g., Talent Management, Learning and Development), manages/implements scalable capability building projects, programs, and/or other initiatives (e.g., manager excellence community, manager capability, onboarding, team-building, rewards communication) by leveraging existing resources/solutions to mitigate duplicated efforts for a business, region, or geography.
Conducts one-on-one consulting/coaching with managers to enhance manager capability as well as provides guidance on rhythm of the business processes. Conducts or designs training sessions/events for employees and managers.
Uses data to participate in identifying and anticipating training needs within a business, region, or geography. Recommends customized solutions (e.g., training, communication) to address capability gaps, and coordinates and/or delivers training.
Employee Relations
Leads the diagnostics and resolution of issues with mid-level complexity and risk related to policy or culture concerns/violations and incident or threat response independently or by collaborating with managers/peers in Human Resources and Legal professions as appropriate.
Recommends solutions to address issues based on established principles and culture, while prioritizing employee experiences to maintain a safe and professional work environment.
Assists/Partners with Workplace Investigation Team (WIT), Business and Regulatory Investigation (BRI), and/or Global Employee Relations (GER) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography, and other HR peers (e.g., HRBP, CELA Public Relations, Global Security, Benefits). Ensures appropriate documentation of issues is in place.
May lead the investigations for a business, region, or geography where resources are limited. Consults on how to navigate the nuance of investigations and partnerships/collaborations in working through the details of the situation.
Identifies, raises, or escalates issues for trends in employee relations. Works with their team to implement solutions to reduce employee relations issues for a business, region, or geography by collaborating with Human Resources and business partners (i.e., managers and employees).
HR Projects & Programs
Contributes to the design and helps lead implementation of HR projects or programs (e.g., critical positions retention, mid-year performance checkpoint) based on the unique needs of a business, region, or geography.
Leverages, aligns, and integrates communication strategies with greater complexity and nuance and messages from the Center of Excellence (COE) and customizes the messages (e.g., resource documents, training documents, presentations, web-based information) for a business, region, or geography.
Drives the execution, implementation, and/or operation of scalable Human Resources programs (e.g., Rhythm of Business (ROB)/performance and development cycle, management excellence communities, ad-hoc projects). Acts as a liaison to collaborate with Center of Excellence (COE) and a business, region, or geography.
HR Solutions Consulting
Conducts, informs, and/or participates in cross-functional data analysis related to processes managed, with data supported by HRBI/HR Report. Identifies and presents trends/insights in a structured way. Partners with Human Resources Business Partners (HRBP) and other stakeholders on organizational health diagnostics.
Escalates risks and concerns related to organizational health. Interprets reports based on the business/local context. Makes ad-hoc, data-driven recommendations by doing research and communicating with business leaders.
Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives. Engages and collaborates with HR partners to influence the decision-making related to managed programs, processes, and initiatives.
Analyzes the situations for a business, region, or geography and offers perspectives as a subject matter expert.
Operational Compliance
Facilitates the localization/update of policies and procedures related to managed projects, programs, and other ways of working by analyzing trends and making recommendations to HR partners (e.g., HRBP).
May manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines.
Understands and applies Microsoft values and current HR policies regarding managed projects and programs (e.g., leave and retirement, immigration, performance management).
Identifies/raises needs to mitigate potential risks by collaborating with the Legal profession. Advises employees and managers on compliance to policies and procedures.
Queue Management
Responds to written correspondence, email, and other outreach from employees and managers. Closes cases in a timely manner. Responsible for maintaining their own queue hygiene.
Ensures appropriate documentation by adhering to Microsoft and HR policies. Maintains information security and confidentiality.
In partnership with peer disciplines (e.g., Human Resources Shared Services Support/Operations Management), manages queries coming through the Customer Relationship Management (CRM)/queue management system.
Provides guidance to team on how to ensure appropriate documentation by adhering to Microsoft and HR policies. Shares feedback/suggestions with shared services regarding the use and continued improvement of the tools and navigating escalations.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
HR Consultant
Posted today
Job Viewed
Job Description
Are you an experienced HR professional looking for a more dynamic, flexible, and meaningful career in HR consultancy? If you thrive on variety, solving complex people challenges, and working closely with organisations to deliver real impact, Insight HR wants to hear from you.
Insight HR is a progressive HR consultancy that provides expert, hands-on HR support to businesses across Ireland. Whether it's resolving conflict through investigations, delivering compliant and pragmatic HR advice, or stepping in as an outsourced HR partner, we provide critical HR support when clients need it most. Our approach is never one-size-fits-all. We build HR solutions from the ground up, tailored to each client's sector, size, and specific challenges. That's where you come in.
We're looking for a confident, capable HR Consultant to join our growing remote team. You'll act as a trusted advisor to a diverse portfolio of clients, supporting everything from complex ER cases and policy development to strategic workforce planning, HR audits, and on-call advisory support. You'll be supported by a close-knit team of consultants but will also be expected to work independently, managing your own client workload and bringing insight and calm to often sensitive or high-pressure HR scenarios.
This role is ideal for someone with at least five years' experience in HR generalist, advisor, or business partner roles. You should have a strong working knowledge of Irish employment law, a high standard of written and verbal communication, and the ability to juggle multiple client needs with confidence. A calm, solutions-focused mindset is key. You'll need to be a self-starter who is comfortable working remotely, and able to travel occasionally to client sites. We are looking for Leinster based applicants for this role. A full clean driving license is required.
In return, we offer true flexibility by offering remote work, and the chance to do varied and meaningful work in a supportive team environment. At Insight HR, we believe in building great workplaces for our clients — and that starts with creating a great one for our team.
If you're an experienced HR professional ready to take the next step into consultancy, we'd love to hear from you. Please send your CV to
Insight HR is an equal opportunities employer and welcomes applications from all backgrounds.
Market HR Consultant
Posted today
Job Viewed
Job Description
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in HR Business Partner or HR Generalist roles.
- Experience using data insights to drive HR strategy and influence executive stakeholders.
- Experience implementing HR projects and risk management/mitigation, and supporting change management, business readiness, communications, and training activities.
- Experience with cross-functional collaboration and driving decisions with multiple stakeholder groups.
- Excellent project/change management skills and ability to manage multiple priorities.
- Excellent problem-solving, critical thinking, and analysis skills.
People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Responsibilities- Work with the relevant teams to ensure end-to-end delivery for our HR processes in Ireland.
- Contribute to the deployment of high priority country focussed HR programs and initiatives, aligned to the country people plan.
- Manage local employment policy and practices to ensure legal and regulatory compliance. Solve for compliance matters and review local policies in the context of the market.
- Work with the HR Compliance team, Process Ownership team, User Support team and the relevant COE teams on prioritizing and mitigating market related risks.
- Support local labour relations management, including engaging with councils/work councils where applicable. Provide local context and advice on key HR related matters.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Senior HR Consultant
Posted today
Job Viewed
Job Description
Job Purpose
The role of Senior HR Consultant is to liaise with clients to create and review bespoke employment and HR documentation and to provide accurate commercially focused advice to clients on all related aspects of HR and employment law.
Responsible to
HR Consultancy Team Leader
Main Duties
· Review clients' HR and employment documentation checking for terms that breach legislation, amending typographical/grammatical errors and updating to ensure each client has robust HR documentation to suit their business.
· Liaise with clients in a timely manner, producing professional quality documentation, and dealing with queries as appropriate, whilst adhering to Peninsula's current policies, procedures, and SLAs.
· To take responsibility for the management of your workload and diary, ensuring that you book the required number of appointments in accordance with Company protocol, to include proactively contacting clients to arrange appropriate appointments in accordance with the client's agreement.
· Liaise with clients primarily via video conference and telephone to create bespoke employment documentation in accordance with Peninsula's policies and procedures. You will also be required to undertake face to face meetings when required.
· Carry out necessary and associated administration via computerised systems.
· Produce daily and weekly reports as required.
· Contribute to a knowledge sharing and collegiate culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues.
· Ensure knowledge of employment law and HR best practice is continually updated.
· Present HR and employment law training to client and non-client groups via video conference or in person.
· Assist other departments when required, in particular the HR Advisory department.
· Attend team meetings and training as and when required, to include those which may take place outside your normal working hours/days.
· Ensure you have a strong understanding of the services offered by the Peninsula Group and the ability to confidently discuss these services with clients, making recommendations as appropriate.
· Undertake or provide support with any bespoke projects as requested by Management.
· Carry out other tasks as deemed necessary by the company.
What you Bring to the Team
· Excellent knowledge of employment law and HR best practice
· Exceptional communication skills
· Professional and confident manner when interacting with clients
· Excellent written English
· Attention to detail
· Ability to prioritise your workload whilst working under pressure
· Strong organisational skills
· Ability to present information accurately
· Excellent word processing skills
Desired Competencies
· Accuracy
· Analytical thinking
· Ownership/Initiative into action
· Business awareness
Job Type: Permanent
Pay: Up to €45,000.00 per year
Work Location: In person
Market HR Consultant
Posted 19 days ago
Job Viewed
Job Description
_corporate_fare_ Google _place_ Dublin, Ireland
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in HR Business Partner or HR Generalist roles.
**Preferred qualifications:**
+ Experience using data insights to drive HR strategy and influence executive stakeholders.
+ Experience implementing HR projects and risk management/mitigation, and supporting change management, business readiness, communications, and training activities.
+ Experience with cross-functional collaboration and driving decisions with multiple stakeholder groups.
+ Excellent project/change management skills and ability to manage multiple priorities.
+ Excellent problem-solving, critical thinking, and analysis skills.
**About the job**
People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
**Responsibilities**
+ Work with the relevant teams to ensure end-to-end delivery for our HR processes in Ireland.
+ Contribute to the deployment of high priority country focussed HR programs and initiatives, aligned to the country people plan.
+ Manage local employment policy and practices to ensure legal and regulatory compliance. Solve for compliance matters and review local policies in the context of the market.
+ Work with the HR Compliance team, Process Ownership team, User Support team and the relevant COE teams on prioritizing and mitigating market related risks.
+ Support local labour relations management, including engaging with councils/work councils where applicable. Provide local context and advice on key HR related matters.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Senior HR Consultant Dublin
Posted today
Job Viewed
Job Description
Job Title: Senior HR Consultant Location: County Dublin Salary: €50,000 per annum Position: Full-time, Field Based
Job Overview
Our client is recruiting an experienced Senior HR Consultant to join their highly successful and professional consultancy team in Dublin 3. The successful candidate will work in a fast-paced and stimulating environment, providing expert HR support across a range of client sectors.
This role is varied and demands a deep understanding of employment law and HR best practice, combined with a commercial mindset to effectively support clients.
Key Responsibilities
- Provide specialist HR and Employment Law advice and support to clients.
- Design and deliver tailored HR solutions for clients across diverse industries.
- Lead complex workplace investigations including dignity and respect at work, disciplinary actions, and grievance procedures.
- Offer pragmatic and robust guidance to clients on-site, by phone, video conference, or email.
- Build and maintain strong relationships within the existing client portfolio.
- Develop new client relationships and promote the company's HR and Employment Law expertise.
- Stay up-to-date with current developments in Employment Law and HR practices.
- Research, prepare, and present seminars and training workshops on relevant HR topics.
- Contribute to the development of new compliance products and HR solutions.
- Collaborate with colleagues across the organisation to meet client needs.
- Work directly with clients on-site to resolve HR issues, close service gaps, or upskill in-house HR teams in line with best practice and legislation.
- Draft written content and contribute to employment law publications.
- Review client policies and procedures, providing advice to ensure legislative compliance.
- Perform any other duties as required by the consultancy team.
Candidate Profile
- Relevant third-level degree in Human Resources, Employment Law, or equivalent experience.
- Minimum 3 years' experience providing HR support in a business or management capacity.
- Proven experience advising on company policies and procedures.
- Excellent knowledge of Employment Law and its application in both unionised and non-unionised workplaces.
- Comprehensive understanding of HR developments in Ireland and internationally.
- Familiarity with the role of third-party industrial relations and employment institutions in Ireland.
- Commercially minded with strong business acumen.
- Flexible and adaptable with a proactive 'can-do' attitude, contributing to business growth.
- Skilled in researching and writing HR compliance materials.
- Keen interest in current HR and employment law trends.
- Excellent verbal and written communication skills with strong business English.
- Strong administrative and project management skills.
- Effective team player.
- Proficient in Windows and computer literate.
- Self-starter, innovative, and enthusiastic.
Additional Requirements
- The role covers a nationwide consultancy service; therefore, regular travel and overnight stays will be required.
- Candidates must hold a full, clean driving licence, have their own transport, and hold appropriate motor insurance.
Skills
Time Management Communication Team Work Drivin
Benefits
€5k car allowance
HR Consultant (Fixed Term Contract)
Posted 17 days ago
Job Viewed
Job Description
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We're transforming the way we work, innovate, and support our people-and Human Resources is at the heart of that journey.
Focused primarily on UK and Ireland, as an **HR Consultant** , you'll play a critical role in activating our HR Consulting mission, to empower Microsoft's business performance and inclusive culture through human-centred, data and insights and AI powered, coaching and global solutions.
**What you'll do:**
+ Lead innovative techniques to drive high performance and partner with managers and leaders to deploy them
+ Deliver our people rhythms, at scale
+ Lead the resolution of complex employee relations issues, policy concerns, and culture challenges
+ Partner with specialist teams such as **Workplace Investigation (WIT)** , **Business & Regulatory Investigations (BRI)** , and **Global Employee Relations (GER)** to manage sensitive cases and implement effective remediation strategies.
+ Identify trends in data and proactively recommend solutions to strengthen our culture.
+ Provide expert consulting and coaching to managers, enhancing leadership capability and fostering a high-performance environment.
+ Drive scalable HR programs and capability-building initiatives, leveraging data insights to anticipate training needs and improve processes.
+ Contribute to the design and implementation of HR projects tailored to business priorities, ensuring alignment with global Centers of Excellence.
+ Craft and deliver nuanced communication strategies that resonate across diverse audiences.
**Why join us now?**
Microsoft is leading the way in **AI innovation** , sustainability, and inclusive growth. We've recently announced major investments in **cloud infrastructure and AI skilling programs across Europe** , reinforcing our commitment to empowering people and organizations everywhere. Joining our HR team means being part of a culture that values curiosity, collaboration, and continuous learning-while making a real impact on how we support and develop our people.
**Responsibilities**
**Capability Building**
In partnership with peer HR disciplines and professions (e.g., Talent Management, Learning and Development), manages/implements scalable capability building projects, programs, and/or other initiatives (e.g., manager excellence community, manager capability, onboarding, team-building, rewards communication) by leveraging existing resources/solutions to mitigate duplicated efforts for a business, region, or geography.
Conducts one-on-one consulting/coaching with managers to enhance manager capability as well as provides guidance on rhythm of the business processes. Conducts or designs training sessions/events for employees and managers.
Uses data to participate in identifying and anticipating training needs within a business, region, or geography. Recommends customized solutions (e.g., training, communication) to address capability gaps, and coordinates and/or delivers training.
**Employee Relations**
Leads the diagnostics and resolution of issues with mid-level complexity and risk related to policy or culture concerns/violations and incident or threat response independently or by collaborating with managers/peers in Human Resources and Legal professions as appropriate.
Recommends solutions to address issues based on established principles and culture, while prioritizing employee experiences to maintain a safe and professional work environment.
Assists/Partners with Workplace Investigation Team (WIT), Business and Regulatory Investigation (BRI), and/or Global Employee Relations (GER) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography, and other HR peers (e.g., HRBP, CELA Public Relations, Global Security, Benefits). Ensures appropriate documentation of issues is in place.
May lead the investigations for a business, region, or geography where resources are limited. Consults on how to navigate the nuance of investigations and partnerships/collaborations in working through the details of the situation.
Identifies, raises, or escalates issues for trends in employee relations. Works with their team to implement solutions to reduce employee relations issues for a business, region, or geography by collaborating with Human Resources and business partners (i.e., managers and employees).
**HR Projects & Programs**
Contributes to the design and helps lead implementation of HR projects or programs (e.g., critical positions retention, mid-year performance checkpoint) based on the unique needs of a business, region, or geography.
Leverages, aligns, and integrates communication strategies with greater complexity and nuance and messages from the Center of Excellence (COE) and customizes the messages (e.g., resource documents, training documents, presentations, web-based information) for a business, region, or geography.
Drives the execution, implementation, and/or operation of scalable Human Resources programs (e.g., Rhythm of Business (ROB)/performance and development cycle, management excellence communities, ad-hoc projects). Acts as a liaison to collaborate with Center of Excellence (COE) and a business, region, or geography.
**HR Solutions Consulting**
Conducts, informs, and/or participates in cross-functional data analysis related to processes managed, with data supported by HRBI/HR Report. Identifies and presents trends/insights in a structured way. Partners with Human Resources Business Partners (HRBP) and other stakeholders on organizational health diagnostics.
Escalates risks and concerns related to organizational health. Interprets reports based on the business/local context. Makes ad-hoc, data-driven recommendations by doing research and communicating with business leaders.
Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives. Engages and collaborates with HR partners to influence the decision-making related to managed programs, processes, and initiatives.
Analyzes the situations for a business, region, or geography and offers perspectives as a subject matter expert.
**Operational Compliance**
Facilitates the localization/update of policies and procedures related to managed projects, programs, and other ways of working by analyzing trends and making recommendations to HR partners (e.g., HRBP).
May manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines.
Understands and applies Microsoft values and current HR policies regarding managed projects and programs (e.g., leave and retirement, immigration, performance management).
Identifies/raises needs to mitigate potential risks by collaborating with the Legal profession. Advises employees and managers on compliance to policies and procedures.
**Queue Management**
Responds to written correspondence, email, and other outreach from employees and managers. Closes cases in a timely manner. Responsible for maintaining their own queue hygiene.
Ensures appropriate documentation by adhering to Microsoft and HR policies. Maintains information security and confidentiality.
In partnership with peer disciplines (e.g., Human Resources Shared Services Support/Operations Management), manages queries coming through the Customer Relationship Management (CRM)/queue management system.
Provides guidance to team on how to ensure appropriate documentation by adhering to Microsoft and HR policies. Shares feedback/suggestions with shared services regarding the use and continued improvement of the tools and navigating escalations.
**Qualifications**
+ Extensive experience with Human Resources or Business programs/processes
+ OR Bachelor's Degree AND experienced with Human Resources or Business programs/processes.
+ Experienced in Employee Relations case management, from performance management, to complex employee relations issues.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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