44 Process Analyst jobs in Ireland

Overview
GlobeTech is a global provider of software localisation, translation, QA and data analysis to the multinational IT sector. We provide market leading solutions to our clients with the core objective of helping them to expand and grow their business in the personalised and data driven age. Established in 1997 by two expert Engineers, our bespoke services have allowed us to grow around the world and become a trusted partner with our clients. Why? Because we work with excellent people

The team develops new business processes, using leading edge IT technologies, to deliver new capabilities in order to support the company growth and new product deployment. In this role you will devise and implement process & systems solutions that meet the needs of dynamic business conditions, and partner with technical teams to deliver these solutions. You will apply project management methodology to support the completion of key projects, and you will lead and handle multi-functional projects. You'll need to maintain priorities and deadlines, and maintain an excellent level of focus on detail. You will bring a strong customer service ethos, as well as superb communication and computing skills.

Responsibilities

• Influence and gain the consensus of your partners on approach, priorities and solutions.
• Project manage multi-functional re-engineering implementations.
• Provide clear and consistent status reporting on solutions and progress to all key partners on multiple platforms and levels within the organisation.
• Own and drive regional and global process integration.
• Develop good, up to date knowledge of current and future IT capabilities.
• Understand business needs and approaching problems with creativity and new ideas.
• Conducting post-mortem in the critical programs to ensure continuous improvement.
• Demonstrating other countries and geos experience and solutions to solve common challenges and optimise resources.
• Facilitate Vendor Assessment and Selection and tightly manage engagement to ensure timelines are met with required levels of quality.
• Leading the analysis of new program needs, defining their scope, developing the program plan needed to execute, project leading the execution and building the necessary metrics to ensure success.
• Lead & drive projects by getting into the details and practically managing each project phase, including 'hands-on' approach to planning & executing UAT & Cutovers.
• Apply experience of SAP TMS & Supply Chain to processes and systems

Qualifications

• Bring proven expertise in project management techniques and the full project lifecycle (with a particular focus on gathering business requirements & driving user acceptance testing).
• Ability to handle multiple projects and partners simultaneously.
• Excellent business insight and the ability to see the full picture.
• Strong analysis, problem resolution skills.
• Experience managing key partners at all levels of senior management and become a trusted advisor to functional business leaders.
• Experience delivering projects in the areas of Supply Chain & Logistics on SAP SD, Including integration with Transport Partners external partners.

Education
Degree in MIS, computer science, IIPMM or business related fields. SAP Supply Chain experience is a fundamental requirement. SAP end-user experience is also required. Expert knowledge of other SAP modules e.g. SD/MM/FI

Offer

• Competitive salary
• International career in a multicultural environment
• Intensive training and familiarisation phase
• Based onsite 3 days, in Cork with the option of working remotely 2 days a week.

Diversity and Inclusion
We believe in ensuring diversity and inclusion in the workplace, as this will produce a better place to work and a better product. We encourage all candidates to apply. GlobeTech is an equal opportunity employer celebrating diversity and championing inclusivity.

Position:
Business Process Analyst

Location:
Carlow

Company Description:

We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site Fabrication, Technical Support Services, Maintenance, Asset Management, BIM (Building Information Modelling) and Geo-Surveying. We offer competitive salaries, financial support for further training, Continuous Professional Development (CPD) leading to chartered status, performance incentives and the ability to progress your career with a world class engineering contractor.

Job Description:

Based out of our permanent offices in Co. Carlow we are currently looking for a dynamic individual to work as a Quality Management – Business Process Analyst. The successful candidate will plan, coordinate, and direct the management system to ensure compliance with ISO 9001:2015 and enhance our ways of working through reporting and analytics. The business process analyst will ensure that processes needed for the Group wide quality management are implemented and maintained through managing the internal and external audit / surveillance functions. The business process analyst will also assist in the area of Corporate & Operational Risk Management and reporting.

Responsibilities:

• Responsible for ensuring that the SOPs / WSIs, forms, and management system documents are maintained and updated at the revision levels and distributed within the Group as required based on audit / surveillance findings.

• Responsible for ensuring that trade performance qualifications and certification are maintained, updated and organised as required.

• Assist in the development (and delivery) of training for management teams to reduce quality problems and increase understanding of quality goals.

• Assist in the development (and delivery) of training for employees with respect to Quality System, Root Cause Analysis (RCA), and various QA standards & tools.

• Analyse data, create reports and communicate feedback & maintain quality assurance objectives in support of Group policies and goals (Construction, Design, Manufacturing & associated support functions).

• Responsible for analysing internal quality audit program data and associated corrective actions with a view to improving our processes and procedures.

• Communicate internally and with customers on complaints and investigations; assist in the preparation of reports on customer complaints, investigations, quality trends, and other quality Key Performance Indicators (KPIs).

• Develop and maintain audit / vetting processes around sub-contractors in relation to suitability to trade with, quality performance; non-conformances etc.

• Document current state, risks, and process improvement initiative, objectives and goals.

• Assist in maintaining the Group Corporate & Operation Risk Registers and tracking of applicable treatments.

• Follow instructions and perform other duties as may be assigned by manager.

Qualifications:

• Bachelor's Degree preferred in Engineering/Science/applicable Business & Minimum 3-5 years of experience in construction and / or manufacturing within the Quality Control/Quality Assurance environment an advantage.

• ISO certification experience preferred.

• Ability to learn new techniques, perform multiple tasks simultaneously and keep accurate records.

• Detail oriented with a strong sense of safety awareness.

• Excellent oral and written communication skills and able to communicate effectively through all levels of the organization.

• High level of proficiency with Microsoft Office programs and Database Management.

• Demonstrated experience with tools such as Power BI.

• Ability to spot trends and insights readily and make recommendations.

• Presentation skills.

• Strong time and resource management.

Interested parties should apply here and/or mail

Benefits.

We offer a competitive salary package commensurate with experience and qualifications. In addition, you will have the opportunity to work in a dynamic and supportive environment, collaborating with industry leaders and contributing to a sustainable future. Our company values work-life balance and encourages professional growth through training and development programs. If you are ready to make a difference and be part of a growing industry, please submit your CV, along with a cover letter highlighting your relevant experience and why you are interested in this role. Recognising the contributions and respecting our people is core to our culture and values. We are an equal opportunities employer, and we encourage candidates from all backgrounds to apply for roles.

Job Title:
Business Process Analyst

Location:
Fully Remote (Ireland-based)

Duration:
Until December 2025 (planned extension to October 2026)

Work Hours:
Primarily U.S. EST (approx. 2 PM – 11 PM Irish time, flexible)

Role Overview:

We are seeking a detail-oriented Business Process Analyst to support a Value and Operations team responsible for maintaining scalable business case content used by customer-facing teams. The role focuses on
data accuracy, financial content validation, and operational support
, ensuring materials remain current, consistent, and aligned with evolving business priorities.

Key Responsibilities:

• Maintain and update financial and value-based content assets.
• Validate, clean, and organize data in Excel and content repositories.
• Support product-specific financial content and ensure accuracy across multiple systems.
• Collaborate within a small, dynamic team to manage updates and process changes.
• Assist in improving data organization and streamlining internal workflows.
• Participate in interviews or assessments related to numerical and data quality skills.

Required Skills & Experience:

• Minimum
  2 years of experience
  in a data- or numbers-focused role (finance, banking, accounting, or business operations).
• Strong attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Excel
  (formulas, tables, formatting); Google Sheets experience is a plus.
• Basic understanding of
  financial concepts
  and data validation.
• Comfortable working in
  U.S. Eastern Time Zone hours
  (at least 6-hour overlap).
• Strong communication skills and a collaborative approach.
• Prior experience in enterprise software is a plus, not required.

ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at

JOB DESCRIPTION:
The Business Process Analyst plays a key role on the global Business Process Transformation (BPT) team within the alterDomus' COO organization. This is an exciting opportunity for an individual to join in a dynamic and fast-growing area of Alterdomus, looking to implement new and innovative solutions to serve our client needs. The business process analyst will work with internal and external stakeholders to review existing business processes, define and implement new solutions that achieve business and client objectives.

Job Responsibilities:

• Contribute to the global business product roadmap development and deliver to achieve strategic business objectives.
• Engage with our internal operation and technology partners to define and document business requirements and features, while proactively identifying and mitigating related inefficiencies or risks.
• Provide input and feedback relating to solutions alternatives and prioritization to support delivering the highest business value by implementing efficiencies and de-risking to optimize capabilities.
• Coordinate with technology and operations stakeholders to iterate on business process and technical development, testing and readiness.
• Support business process and technical implementations to ensure solutions meet business needs.
• Represent the business in technical business requirements gathering to ensure they are translated into easy to implement technical solutions, integrations, system designs, tests, transformation, and reports.
• Create and update project artifacts such as process flows, business requirements documents, and user guides. Ensure our technology partners are keeping related technical artifacts such as tasks, boards, user stories, use cases, test cases, application documentation, release notes and technical write-ups, up to date.
• Proactively challenge newly defined processes or technical development to identify and resolve potential issues.
• Conduct or facilitate information sharing sessions with supporting documentation or reference material for clients, employees and team members as needed.
• Monitoring the success of updated business workflows for opportunities for continuous improvement.
• Additional responsibilities related to the role as required.

Required Qualification, Capabilities and skillsets:

• Proven capabilities and experience business process transformation and new workflow development and management; experience with Pega, or similar business process management tool a plus.
• Experience of 3 – 10 years, with a deep background in financial services either working for an alternative investment manager, fund administrator or consultant. Strong experience within alternative investment segments of private equity, private debt/credit and real estate.
• Experience with Agile software development, traditional project management and Six Sigma methodologies and techniques.
• Successful results leading large or sophisticated business and process transformation projects from initiation through implementation.
• Data modeling and design understanding, including conceptual and logical modeling.
• Effective interpersonal and communication skills, both written and verbal, including experience translating business and technical concepts decision with diverse audiences.
• Strength with analytical, data, problem solving and collaboration skills.
• Experience with system integration and data mapping.
• Attention to detail and quality to fulfill responsibilities.
• Proficient with Microsoft, process/workflow, and collaboration tools.
• Understanding of Business/Organizational Change Management strategies for business transformation.

Preferred background:

• Has a background in alternative investment fund administration either working for an investment manager or an administrator in an operations capacity or working for a consulting firm focused on the alternative investment segment.
• Experience working on business process transformation projects including reviewing and documenting current state processes.
• Consistently performs with a positive and proactive demeanor to understand business needs and can work collaboratively to define a new business process that will achieve business and client objectives.
• Can build and maintain effective working relationships with internal and external stakeholders.
• Demonstrates an ability to lead across projects and teams.
• Has strong analytical and problem-solving skills, specifically the skill to dissect and detail complicated situations and propose creative solutions.
• Can facilitate and engage in multiple intricate projects at a given time.
• Operates with a continues learning and improvement approach to deliver high quality and timely outcomes.
• Possesses excellent communication skills and can communicate effective at all levels, in all forms, and to all groups.

Preferred education:

• Bachelor of Arts (B.A.) or Science (B.S.), or equivalent experience.

What We Offer
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Equity in every sense of the word:
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

Role Summary

We are seeking a detail-oriented and analytical Business Process Analyst. The role involves assessing, designing and optimising business processes to improve efficiency, reduce costs and support organisational goals. Reporting to the COO and working closely with Supply Chain and Finance, the successful candidate will analyse current workflows, identify gaps and recommend practical solutions. They will also assist the teams in the areas of logistics, customs clearance and international trade operations to ensure compliance with both Irish and overseas requirements.

Company Profile

Capital Switchgear is a leading Low Voltage switchgear manufacturer, based in Rathcoole, Co Dublin. With over 50 years of expertise in switchgear design, manufacture, and installation, Capital prides itself on its high-quality, reliable products and a professional personal service tailored to each project. We are committed to supporting, developing, and empowering our employees throughout their journey with us.

Roles and Responsibilities

· Analyse, document and improve procurement and finance workflows within ERP systems.

· Review purchase requests and Bill of Materials (BOMs) to ensure accuracy and alignment with project requirements.

· Manage supplier engagement incl. lead time tracking, price negotiation and back-order monitoring.

· Investigate and resolve stock discrepancies while maintaining accurate inventory records.

· Oversee full procure-to-pay cycle: purchase orders, goods receipts, and supplier invoicing.

· Analyse and optimise business processes related to international trade, imports and logistics.

· Ensure compliance with Irish, EU and international customs rules and documentation requirements.

· Oversee and optimise customs clearance workflows for goods moving in and out of Ireland.

· Liaise with freight forwarders, customs brokers and international partners to ensure smooth cross-border operations.

· Oversee order-to-cash cycle: issuing sales invoices and tracking customer deliveries.

· Provide data to Finance to enable monthly cash flow analysis and finance reconciliation activities.

· Collaborate with cross-functional teams to streamline supply chain and finance processes through digital tools and reporting.

· Prepare process documentation, compliance reports and training materials as requested.

· Ensure that strict Health & Safety and environmental guidelines are adhered to at all times, leading by example to create a safe and tidy work environment.

· Maintain awareness of industry trends, health & safety requirements and the International (IEC), British (BS), European (EN) and other standards which apply to our business.

· Contribute to a collaborative and innovative working environment.

· Deliver duties in a professional, with confidentiality and discretion.

· Complete all training as required for your role.

· Support as needed if requested to carry out other duties within the business.

Required Qualifications and Skills

· Degree level qualification or higher in Finance, Business, Supply Chain or International Trade.

· Minimum of 2 years' experience of working in the areas of finance, business process analysis, logistics or supply chain.

· Familiarity with ERP systems such as SAP Business One or similar is required.

· Proficiency in tools such as Excel, Smartsheeets and Power BI would be an advantage.

· Knowledge of international customs regulations, transport and import/export documentation would be beneficial.

· Strong analytical and problem-solving skills, with a focus on detail and commitment to quality.

· Excellent communication and stakeholder engagement skills.

· Ability to work independently and manage multiple priorities.

· Proactive mindset with continuous improvement focus.

· Committed, resilient professional who shows integrity and drive in everything they do.

· Fluency in English and eligible to work in Ireland.

Other details

· Full-time, permanent position, min 39 hours per week typically Monday to Friday.

· Based primarily onsite in Rathcoole, Co Dublin, with travel to client sites as required.

· Occasional evening or weekend work to meet project deadlines or deal with client requirements.

· Salary €32,500 to €7,500 depending on experience.

· Continuous training and further education support.

· Employee Assistance Programme.

· Bike to work scheme.

· Regular social activities.

· Free parking.

Job Types: Full-time, Permanent

Pay: €32,5 00- ,500.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking

Work Location: In person

Business Process Analyst – Contract until End of 2025 | 100% REMOTE (Dublin Office)

We're looking for a
Business Process Analyst
to join a global tech leader, supporting the build, maintenance, and scaling of business case models that demonstrate the value of their solutions.

This role is ideal for someone analytical, detail-oriented, and comfortable working with data, finance principles, and global teams.

What you'll do:

• Support the creation and maintenance of business case models and value frameworks.
• Perform data entry, validation, and clean-up across multiple tools and systems to ensure accuracy and consistency.
• Keep documentation, tools, and assets up to date and relevant for diverse stakeholders.
• Collaborate with global colleagues to maintain both qualitative and quantitative content in the business case framework.

What you'll bring:

• 2+ years' experience in a finance or business-focused role (e.g. business operations, accounting, banking).
• Strong attention to detail and commitment to accuracy.
• Proficiency in
  Excel
  (formulas, pivot tables, formatting).
• Understanding of basic finance and accounting principles.
• Excellent communication skills and ability to work across time zones (mainly U.S.).
• Bachelor's degree in
  Business, Economics, Analytics, Engineering
  , or another analytical discipline.

Contract:
Until
end of 2025
(potential extension)

Location:
100% REMOTE (Dublin Office)

Rate:
Up to
€35/hour PAYE
(≈
€2.8K/year
) or
0/day LTD

• Full Time, Permanent position

• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

Irish Life have a vacancy for a strong and experienced Senior Business/Process Analyst, with strengths in business process analysis & re-engineering with demonstrable experience in delivering value-add change in performance, quality & cost within, and across business functions

Working within Change and Innovation within Customer Solutions, the Business/Process Analysts fulfil a critical function and are fundamental to the successful delivery of all change initiatives, ranging from agile and continuous improvement to larger and more complex waterfall projects.

What you will help us to achieve

• The successful candidate will:
• Support the embedding of our continuous improvement strategy, culture, philosophies, tools & techniques across the business
• Implementing standardisation for all business-critical processes (Business KPI's, RCA, CI, and Standard Work) across the site
• Support the business leads across the organisation at Ideation / project briefing stage, ensuring appropriate detail to support problem definition and impact understanding
• Performing systematic ongoing site wide performance analysis, identifying areas of opportunity, improvement & driving / supporting implementation of improvements.
• Manage key business / process improvement projects across functions, facilitating & monitoring improvement initiatives.
• Building and maintaining effective working relationships across the business to ensure appropriate alignment with business process improvement projects
• Leads workshops with key stakeholders, including Senior Management, to map as-is and to-be processes and gather requirements for change.
• Develop/evaluate business requirements and understand system/business to redefine business process when necessary. Lead the requirements gathering of assignments on small / medium / large scale projects.
• Technical Requirements Development: Supports the solution design phase of all assigned projects. Works closely with both internal and outsourced developers. Serves as a liaison between the business and the developers and manages requirements traceability
• Stakeholder management: Builds excellent rapport with all stakeholders and own peers. Resolves conflict and removes barriers to ensure successful resolution of issues.
• Change Management: Prepares and supports the business through business readiness planning & delivery, including liaising with our company trainer where required. Ensures appropriate documentation is created, reviewed, signed off and handed over to the relevant business teams
• Business Knowledge & Communications: Develops relationships with customers and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations.
• Best Practices: Identifies and recommends best practices to be used; brings practical experience into the team
• Coaching & Mentoring: Serves as a mentor and coach for less senior Business Analysts in the organization.

The Person

The successful candidate will have/will be:

• A self-starter with the ability to think both tactically & strategically in support of the delivery of all change initiatives.
• Comfortable dealing with ambiguity and can make the complex simple for communication and understanding at all levels.
• A dynamic team player and self-motivated, you will demonstrate a strong customer-centric ethos and an ability to develop strong relationships with relevant stakeholders and ensure their needs are met
• An analytical and methodical problem solver with a strong emphasis on process mapping and analysis
• An advocate for change by using best practice methodologies to support the business and technical teams involved in / impacted by change initiatives.
• Ability to work on a combination of small change initiatives and large-scale projects in parallel, and can plan and prioritise your time effectively
• A collaborative team-player, working together with all external and internal teams within the Health Business in support of the successful delivery of process & system change projects.

What you will need to be successful in the role

Knowledge & Skills:

• Excellent knowledge and proven experience working with IT Software
• Development Lifecycle methodologies including Waterfall and Agile
• Extensive technical and analytical skills for problem solving and decision-making with the ability to prioritise and operate in complex environments.
• Demonstrable experience in utilisation of process mapping standards and methodologies / best practices in business, data & statistical analysis.
• Excellent communication skills with a strong ability to effectively communicate both internally and externally at levels up to Director and C Suite, and ability to make complex technology problems simple to the business.
• Successful experience in change management in a large or complex organisation.
• An appreciation for regulatory and compliance requirements.
• Excellent time management, organising and planning & communication skills with a keen attention to detail.
• Excellent presentation and facilitation skills and highly proficient in MS Office tools such as Sharepoint, Teams, Excel, Powerpoint, Visio & Word

Qualifications:

5 years + experience as a Senior Business Analyst in a similar setting

Qualified in a recognised Business Analyst Certification (preferable but not mandatory)

Lean six sigma green belt certified (preferable but not mandatory)

Key Competencies

• Communication and Influencing
• Commercial Awareness
• Leadership
• Drive for Results
• Problem Solving and Decision Making
• Planning and Organising
• Building and Maintaining Relationships
• Innovation and Change
• Communication & Influencing

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Location:Dublin, IE

Company: Irish Life Financial Services Limited

• Full Time, Permanent position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

Irish Life have a vacancy for a strong and experienced Senior Business/Process Analyst, with strengths in business process analysis & re-engineering with demonstrable experience in delivering value-add change in performance, quality & cost within, and across business functions

Working within Change and Innovation within Customer Solutions, the Business/Process Analysts fulfil a critical function and are fundamental to the successful delivery of all change initiatives, ranging from agile and continuous improvement to larger and more complex waterfall projects.

What you will help us to achieve

The successful candidate will:

• Support the embedding of our continuous improvement strategy, culture, philosophies, tools & techniques across the business
• Implementing standardisation for all business-critical processes (Business KPI's, RCA, CI, and Standard Work) across the site
• Support the business leads across the organisation at Ideation / project briefing stage, ensuring appropriate detail to support problem definition and impact understanding
• Performing systematic ongoing site wide performance analysis, identifying areas of opportunity, improvement & driving / supporting implementation of improvements.
• Manage key business / process improvement projects across functions, facilitating & monitoring improvement initiatives.
• Building and maintaining effective working relationships across the business to ensure appropriate alignment with business process improvement projects
• Leads workshops with key stakeholders, including Senior Management, to map as-is and to-be processes and gather requirements for change.
• Develop/evaluate business requirements and understand system/business to redefine business process when necessary. Lead the requirements gathering of assignments on small / medium / large scale projects.
• Technical Requirements Development: Supports the solution design phase of all assigned projects. Works closely with both internal and outsourced developers. Serves as a liaison between the business and the developers and manages requirements traceability
• Stakeholder management: Builds excellent rapport with all stakeholders and own peers. Resolves conflict and removes barriers to ensure successful resolution of issues.
• Change Management: Prepares and supports the business through business readiness planning & delivery, including liaising with our company trainer where required. Ensures appropriate documentation is created, reviewed, signed off and handed over to the relevant business teams
• Business Knowledge & Communications: Develops relationships with customers and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations.
• Best Practices: Identifies and recommends best practices to be used; brings practical experience into the team
• Coaching & Mentoring: Serves as a mentor and coach for less senior Business Analysts in the organization.

The Person

The successful candidate will have/will be:

• A self-starter with the ability to think both tactically & strategically in support of the delivery of all change initiatives.
• Comfortable dealing with ambiguity and can make the complex simple for communication and understanding at all levels.
• A dynamic team player and self-motivated, you will demonstrate a strong customer-centric ethos and an ability to develop strong relationships with relevant stakeholders and ensure their needs are met
• An analytical and methodical problem solver with a strong emphasis on process mapping and analysis
• An advocate for change by using best practice methodologies to support the business and technical teams involved in / impacted by change initiatives.
• Ability to work on a combination of small change initiatives and large-scale projects in parallel, and can plan and prioritise your time effectively
• A collaborative team-player, working together with all external and internal teams within the Health Business in support of the successful delivery of process & system change projects.

What you will need to be successful in the role

Knowledge & Skills:

• Excellent knowledge and proven experience working with IT Software
• Development Lifecycle methodologies including Waterfall and Agile
• Extensive technical and analytical skills for problem solving and decision-making with the ability to prioritise and operate in complex environments.
• Demonstrable experience in utilisation of process mapping standards and methodologies / best practices in business, data & statistical analysis.
• Excellent communication skills with a strong ability to effectively communicate both internally and externally at levels up to Director and C Suite, and ability to make complex technology problems simple to the business.
• Successful experience in change management in a large or complex organisation.
• An appreciation for regulatory and compliance requirements.
• Excellent time management, organising and planning & communication skills with a keen attention to detail.
• Excellent presentation and facilitation skills and highly proficient in MS Office tools such as Sharepoint, Teams, Excel, Powerpoint, Visio & Word

Qualifications:

• 5 years + experience as a Senior Business Analyst in a similar setting
• Qualified in a recognised Business Analyst Certification (preferable but not mandatory)
• Lean six sigma green belt certified (preferable but not mandatory)

Key Competencies

• Communication and Influencing
• Commercial Awareness
• Leadership
• Drive for Results
• Problem Solving and Decision Making
• Planning and Organising
• Building and Maintaining Relationships
• Innovation and Change
• Communication & Influencing

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Company Description:
We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site Fabrication, Technical Support Services, Maintenance, Asset Management, BIM (Building Information Modelling) and Geo-Surveying. We offer competitive salaries, financial support for further training, Continuous Professional Development (CPD) leading to chartered status, performance incentives and the ability to progress your career with a world class engineering contractor.

Job Description:
Based out of our permanent offices in Co. Carlow we are currently looking for a dynamic individual to work as a Quality Management – Business Process Analyst. The successful candidate will plan, coordinate, and direct the management system to ensure compliance with ISO 9001:2015 and enhance our ways of working through reporting and analytics. The Graduate Business Process Analyst will ensure that processes needed for the Group wide quality management are implemented and maintained through managing the internal and external audit / surveillance functions. The business process analyst will also assist in the area of Corporate & Operational Risk Management and reporting.

Responsibilities:

• Responsible for ensuring that the SOPs / WSIs, forms, and management system documents are maintained and updated at the revision levels and distributed within the Group as required based on audit / surveillance findings.
• Responsible for ensuring that trade performance qualifications and certification are maintained, updated and organised as required.
• Assist in the development (and delivery) of training for management teams to reduce quality problems and increase understanding of quality goals.
• Assist in the development (and delivery) of training for employees with respect to Quality System, Root Cause Analysis (RCA), and various QA standards & tools.
• Analyse data, create reports and communicate feedback & maintain quality assurance objectives in support of Group policies and goals (Construction, Design, Manufacturing & associated support functions).
• Responsible for analysing internal quality audit program data and associated corrective actions with a view to improving our processes and procedures.
• Communicate internally and with customers on complaints and investigations; assist in the preparation of reports on customer complaints, investigations, quality trends, and other quality Key Performance Indicators (KPIs).
• Develop and maintain audit / vetting processes around sub-contractors in relation to suitability to trade with, quality performance; non-conformances etc.
• Document current state, risks, and process improvement initiative, objectives and goals.
• Assist in maintaining the Group Corporate & Operation Risk Registers and tracking of applicable treatments.
• Follow instructions and perform other duties as may be assigned by manager.

Qualifications:

• Bachelor's Degree preferred in Engineering/Science/applicable Business & 0-1 years of experience in construction and / or manufacturing within the Quality Control/Quality Assurance environment an advantage.
• ISO certification experience preferred.
• Ability to learn new techniques, perform multiple tasks simultaneously and keep accurate records.
• Detail oriented with a strong sense of safety awareness.
• Excellent oral and written communication skills and able to communicate effectively through all levels of the organization.
• High level of proficiency with Microsoft Office programs and Database Management.
• Experience with tools such as Power BI an advantage.
• Ability to spot trends and insights readily and make recommendations.
• Presentation skills.
• Strong time and resource management.

Benefits.
We offer a competitive salary package commensurate with experience and qualifications. In addition, you will have the opportunity to work in a dynamic and supportive environment, collaborating with industry leaders and contributing to a sustainable future. Our company values work-life balance and encourages professional growth through training and development programs. If you are ready to make a difference and be part of a growing industry, please submit your CV, along with a cover letter highlighting your relevant experience and why you are interested in this role. Recognising the contributions and respecting our people is core to our culture and values. We are an equal opportunities employer, and we encourage candidates from all backgrounds to apply for roles.