170 Procurement Operations jobs in Ireland

The Company
We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives.

Headquartered in Dublin Ohio, Cardinal Health, is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities

We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years in business and operations in 30 countries, Cardinal Health is essential to care.

What Sourcing Management Contributes To Cardinal Health
Global Sourcing is responsible for creating and managing diverse strategic supplier partnerships that drive enterprise value with innovation, best cost and competitive advantages that benefit customers, suppliers and patients. Develops and executes strategic plans by leveraging market intelligence, industry knowledge and cross-functional collaboration. Competitive advantage is created through supplier selection and management contract negotiation, supply chain optimization and risk mitigation.

Role Description
The primary focus of this team in Dublin, Ireland involves managing international sourcing contract activities on a global scale. It plays a pivotal role in the global operation of Pharmaceutical & Specialty Solution segment in Cardinal Health. This is an exciting opportunity to join a global leader in the healthcare industry and help strengthen its global presence.

Based in Dublin, Ireland the Sourcing Manager is responsible for the development and execution of sourcing strategies to leverage relationships within the business entity and across the enterprise to achieve best total value. This includes several critical operational tasks such as:- ensuring data exchange services to suppliers are flawlessly executed, managing supply interruption disputes so that they are resolved without delay and executing high value purchase set up's to optimize inventory and service levels

Responsibilities
EDI Monitoring / trouble shooting:
Daily monitoring/trouble shooting of Electronic Data Interchange (EDI) transmissions to ensure sales tracing data and inventory reports are processed right first time and are made available to suppliers on a timely basis

Failure to Supply Management:
Work with internal stakeholders (procurement/finance) and external manufacturing suppliers to monitor failure to supply events. Work cross functionally to resolve any disputes that may develop and ensure Cardinal Health is correctly compensated when deliveries into its distribution network are interrupted.

Manual Prep Buy:
Collaborate with the global sourcing team to closely manage critical items that require additional oversight via a manual buy process ensuring that inventory levels are optimized and customer service levels maintained.

Other Responsibilities

• Document management e.g. writing/maintaining standard operating procedures and training materials
• Inventory analysis and management e.g.
• Stock builds for seasonal Cold Flu Seasons
• Identification of overstock opportunities to support cash flow initiatives
• Set up and monitor new item launches
• Audit brokerage orders and customer transfers
• Represent the department cross-functionally, in all interactions with all levels of management
• Lead special projects as needed and drive a culture of continuous improvement

Qualifications

• 8-12 years of experience in related field preferred e.g. PharmaBio Industry, Procurement, Sourcing, Supply Chain Management, Wholesale Distribution
• Bachelor's degree in related field preferred

Location

• Hybrid role
• Ideal candidate will need to be able to work a hybrid schedule – coming into the Dublin, Ireland office 2 days a week and working the other days remote

What is expected of you and others at this level

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of tasks and projects
• Participates in the development of policies and procedures to achieve specific goals
• Recommends new practices, processes, metrics, or models
• Works on or may lead complex projects of large scope
• Projects may have significant and long-term impact
• Provides solutions which may set precedent
• Natural curiosity to investigate processes/issues and look for more effective ways to work
• Is comfortable with some ambiguity and able to independently determine method for completion of new tasks/projects
• Receives guidance on overall objectives
• Acts as a mentor to less experienced colleagues
• Has strong computer literacy skills
• Analytical problem solver with the ability to find root cause
• Strong administration and organization skills
• Strong negotiation skills and the ability to balance stakeholder interests to achieve optimal results
• Excellent communication and interpersonal skills with the ability to work across cultures and time zones

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

*What you'll be doing. *
Verizon's Supply Chain Services is transforming and expanding the Global Strategic Sourcing Group and seeks dynamic sourcing professionals with strong experience in sourcing, supplier negotiations, data gathering and analysis, and managing client and supplier relationships.

As the Strategic Sourcing Manager you will build collaborative relationships with our internal business partners as well as strategic relationships with our suppliers. You will actively manage multiple, highly visible, time-sensitive activities. You will effectively interface with all levels of management and ensure the sourcing process is consistent within Verizon's policies and goals.

You will partner with the Network Real Estate Planning organization, as well as Sourcing, Finance, Contract Management and Legal teams. You will serve as a trusted advisor to developing category strategy, objectives, and plans.

• Negotiating and completing key strategic deals including national master lease agreements, with our small and medium tower company partners for macros, site modifications, and small cells projects, driving all aspects of complex strategic sourcing processes.
• Strategize and evaluate multiple variables to determine the best course of action during high-level negotiations, and ensure that the negotiation takes into consideration future rent impacts.
• Assess and recommend ways to optimize the rent/lease portfolio, to meet Verizon infrastructure build goals.
• Partner with your business partner to create business case justification needed to gain approval and execution of master lease agreements from management.
• Manage expiration dates on existing master lease agreements, build a business case around potential MLA extensions/renegotiations, secure leadership approval of approach, and ensure that you are securing the best possible outcome for Verizon.
• Negotiate contracts that uphold the integrity of future network needs while focusing on driving rent and lease expenses down.
• Manage budget and planning, and draft necessary language to translate business needs into specific requirements for contract-related documents, e.g. statements of work (SOW), letters of authorization (LOAs), requests for proposals (RFPs), etc.
• Partner on negotiations, pricing terms and conditions, conduct research and provide benchmark data including conducting and facilitating RFP's (RFQs or RFIs).

*What we're looking for.
You'll Need To Have *

• Bachelor's degree or relevant work experience.
• Experience in Strategic Sourcing (indirect) with consulting services categories or related experience.
• Experience in Real Estate Development/Negotiations, Municipal Approval Processes, and Construction.
• Strong knowledge of capital and expense budgeting and implementation processes.

Even Better If You Have

• Project management experience in a complex multi-project and multi-geography environment.
• Strong analytical, data analysis, and supplier assessment skills.
• Experience developing resolutions to complex problems that require the frequent use of creativity and flexibility.
• Strong interpersonal and client service skills.
• Capability to be self-motivated/a self-starter and work independently.
• Strong oral and written communication skills with experience in influencing others.
• Any of the following certifications/degrees would be advantageous: Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM) from the Institute of Supply Chain Management (ISM), Project Management Professional (PMP) from the Project Management Institute, certifications from the National Contract Management Association (NCMA), Certified Commercial Contracts Manager (CCCM), Certified Professional Contracts Manager (CPCM), Juris Doctorate.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Strategic Sourcing Manager

Dublin, hybrid working.

Full-time, permanent.

An opportunity has opened for a seasoned procurement professional to shape and deliver long-term sourcing strategies within a highly regulated, dynamic environment. This role will play a key part in streamlining supplier engagement, enhancing cost efficiency, and contributing to enterprise-wide value creation.

Key Responsibilities

• Lead the development and execution of strategic sourcing plans aligned with organisational goals.
• Analyse supplier markets and conduct benchmarking to support sourcing decisions.
• Manage vendor relationships, contract negotiations, and renewals with a focus on risk, compliance, and value for money.
• Use data insights to identify cost-saving opportunities and efficiency gains.
• Support category strategies across areas such as Operations, IT, HR, and Facilities.
• Drive supplier consolidation and lead renegotiations to optimise spend.
• Mitigate supply chain risks through proactive assessment and planning.
• Ensure all sourcing practices adhere to internal policies and external regulatory standards.

About You

• Background in procurement, strategic sourcing, or supply chain management.
• Demonstrated experience managing complex categories (e.g., IT, Facilities, Infrastructure).
• Strong negotiation, analytical, and supplier management skills.
• Comfortable working cross-functionally with stakeholders at all levels.
• Familiarity with procurement frameworks in highly regulated sectors (e.g. finance, pharma, utilities) is an advantage.
• Professional procurement qualifications (e.g., CIPS, CPSM, IIPMM) are desirable but not essential.

Why Apply?

• Flexible working model (remote-first)
• Competitive salary and benefits package
• Supportive, inclusive working environment
• Opportunities for professional development and further education
• Strong wellbeing and family-support policies, including enhanced leave options

Ready to take the next step in your procurement career?

Apply now to be considered for this strategic role in a fast-evolving, impact-driven organisation.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Medtronic
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Our Purpose
The Senior Strategic Sourcing Specialist manages work in support of the Indirect Supply Management (ISM) organisation. We are seeking a candidate to join a team of global Category Managers for Facilities that thrives on building new opportunities, learns quickly, and makes a difference managing :$120M annual spend in utilities, sustainability, print, and environmental, health, & safety (EHS) subcategories.

Come for a job, stay for a career
A Day in The Life Of:

• Lead strategic sourcing projects related to facility services, building utilities (electricity, water, natural gas), sustainability initiatives, print, and EHS.
• Work closely with Enterprise Risk & Facilities organisation, Facility Managers, and other key stakeholders across Medtronic's 150+ locations.
• Develop and execute sourcing strategies that will optimise Medtronic's position in terms of quality, response time, technology, risk, and total cost.
• Negotiate, establish, and monitor supplier agreements.
• Foster collaboration amongst peers, establish close relationships with stakeholders in a highly matrixed organisation, and influence decisions.
• Develop robust data gathering and quality maintenance protocols to ensure spend transparency.
• Act as primary point of contact for supplier-related issues, escalations, and mitigation efforts.
• Provide project management and sourcing expertise.

Key Skills & Experience

• Requires a minimum Level 8 degree in a relevant discipline and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.
• Prior experience leading multiple RFx events and contract negotiations.
• Procurement, strategic sourcing, and/or category management experience.
• Ability to manage and influence stakeholders.
• Strong oral and written communication skills.
• Strong analytical skills.

Medtronic Offer a Competitive Salary And Flexible Benefits Package
#IJ
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Medtronic
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Our Purpose
This Senior Strategic Sourcing Specialist will be located at Medtronic's Mervue Galway manufacturing site and will be one of the sourcing liaisons with Site Operations, Planning, Quality and Finance organisations in the resolution of supply related issues.

Come for a job, stay for a career
Medtronic are seeking candidates who will meet our customer expectations by striving without reserve for the highest possible reliability and quality in our products, processes, and systems by being accountable, having a voice, and acting.

In this role, you will participate and/or lead sourcing strategic activities, especially those involving product life cycle and supplier management including but not limited to product/part phase in-phase, last time buy/strategic and excess & obsolete processes, local sourcing related initiatives, supplier delivery performance and inventory management. You will also support commodity management in pricing, terms & conditions, and quality agreements with key strategic suppliers.

A Day in The Life Of:

• Maintain and promote strong relationships with suppliers, Supplier Quality Engineering, Manufacturing, Planning, Finance, Quality, Commodity Management, and any other internal customers.
• Liaison with the Commodity Management and Sourcing Engineering Teams in the development of commodity strategies, inputs and discussions about supplier score card and performance reviews (Quarterly Business Reviews).
• Use problem solving techniques/methodologies to identify supplier delivery root cause and achieve resolution of production continuity events (support sCAPA when necessary).
• Knowledge of the quality system and responsible for following all applicable procedures.
• Site support for regulatory body audits.
• Daily stand up at site production and tier meetings. Attend other staff meetings as needed.
• Main escalation point from centralised purchasing center model to resolve all delivery related issues with suppliers.
• Performs special projects as assigned including but not limited to: Lifecycle Management, supports material cost reduction initiatives (Price Point Variance).
• Cash Flow Initiatives: Support the last time buy/strategic and excess & obsolete process and follow-up scrap disposition at sites and monitor.
• Creation and presentation of monthly and quarterly procurement key performance indicator reviews.

Key Skills & Experience

• Minimum Level 8 bachelor's degree required in a relevant Business Administration, Materials Management or Supply Chain discipline with minimum of 4 years of relevant experience in sourcing/purchasing or advanced degree with a minimum of 2 years relevant experience.

Nice to have

• Experience in leading and influencing negotiations, project management, troubleshooting and problem-solving analysis, strategic thinking, and collaborative team building.
• Solid computer skills: i.e., SAP, Microsoft Outlook, Excel, Word, PowerPoint, and Project. Advanced Excel knowledge (VLOOKUP, pivot tables, formulas, macros, etc.).
• Solid knowledge of procurement/planning principles, regulations, theories, and processes.
• Expert understanding and experience with integrated manufacturing software systems.
• Working knowledge of Demand Flow, JIT, K-Loop, Lean Manufacturing.
• Must have knowledge of industry terminology, processes, workflow, and materials.
• Exposure to supply chain, planning, purchasing, materials, and inventory control environment.

Medtronic Offer a Competitive Salary And Flexible Benefits Package
#IJ
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Medtronic
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Our Purpose
This Strategic Sourcing Specialist will be located at Medtronic's Mervue Galway manufacturing site and will be one of the sourcing liaisons with site operations, planning, quality and finance organisations in the resolution of supply related issues.

Come for a job, stay for a career
Medtronic is seeking candidates who will meet our customer expectations by striving without reserve for the highest possible reliability and quality in our products, processes, and systems by being accountable, having a voice, and acting.

In this role, you will participate in operations sourcing strategic activities, especially those involving product life cycle and supplier management including but not limited to product/part phase in-phase, last time buy/strategic and excess & obsolete processes, local sourcing related initiatives, supplier delivery performance and inventory management. You will also support commodity management in pricing, terms & conditions, and quality agreements with key strategic suppliers.

A Day in The Life Of:

• Maintain and promote strong relationships with suppliers, Supplier Quality Engineering, Manufacturing, Planning, Finance, Quality, Commodity Management, and any other internal customers.
• Provides project management and sourcing expertise to cross-functional, cross-divisional commodity teams.
• Facilitates these teams in the development and execution of long-term strategies that will optimise Medtronic's position in terms of quality, cycle/response time, technology, risk, and total cost.
• Use problem solving techniques/methodologies to identify supplier delivery root cause and achieve resolution of production continuity events.
• Mitigates risk, leverages technology and purchase power, improves processes and systems, and reduces overall cost of ownership and acquisition.
• Daily stand up at site production and tier meetings. Attend other staff meetings as required.
• Performs special projects as assigned including but not limited to: Lifecycle Management, supports material cost reduction initiatives (Price Point Variance).
• Cash Flow Initiatives: Support the Last time buy/Strategic and excess & obsolete process and follow-up scrap disposition at sites and monitor.

Key Skills & Experience

• Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
• Requires a minimum Level 8 degree in Business Administration, Materials Management or a Supply Chain related field is preferred and minimum of 2 years of relevant experience.

Nice to have

• Experience in leading and influencing negotiations, project management, troubleshooting and problem-solving analysis, strategic thinking, and collaborative team building.
• Solid computer skills: i.e., SAP, Microsoft Outlook, Excel, Word, PowerPoint, and Project. Advanced Excel knowledge (VLOOKUP, pivot tables, formulas, macros, etc.).
• Knowledge of procurement/planning principles, regulations, theories, and processes.
• Understanding and experience with integrated manufacturing software systems.
• Understanding of industry terminology, processes, workflow, and materials.
• Exposure to supply chain, planning, purchasing, materials, and inventory control environment.

Medtronic Offer a Competitive Salary And Flexible Benefits Package
#IJ
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

Position Overview:
StepStone Group is seeking a highly motivated and detail-oriented individual to join our Vendor Management team as an Analyst. The Analyst will support the end-to-end oversight of third-party vendors to ensure compliance with internal policies, regulatory requirements, and industry best practices. This role involves risk assessment, due diligence, performance monitoring, and the ongoing evaluation of vendors. This includes reviewing Vendors across a range of categories, including technology providers, fund administrators, banks, law firms, consultants, professional service firms etc. The ideal candidate will possess strong written and verbal communication skills, be proficient in Microsoft Office applications, and demonstrate strong analytical and problem-solving abilities. A high level of attention to detail, a proactive and self-starting attitude and a commitment to meeting deadlines are essential for success in this role.

Essential Job Functions – Vendor Management Analyst:
Key responsibilities include:

• Conduct initial and ongoing due diligence on third-party vendors, including analysis of financial stability, regulatory compliance, information security, and operational risk.
• Coordinate vendor onboarding, ensuring proper documentation and approvals are in place.
• Collaborate with internal stakeholders (e.g., Legal, Compliance, Information Security, Business Units) to support vendor selection, risk reviews, and issue resolution.
• Support audit and regulatory requests by providing relevant vendor documentation and reporting.
• Stay informed of regulatory changes and industry trends related to third-party risk management.
• Conduct adverse media checks across all vendors.
• Assistance with DDQ template and updating reporting template as part of annual review and maintenance.
• Assistance with ad-hoc projects.

Qualifications:

• Education and Experience:
• Bachelor's degree in Business, Finance, Risk Management, or a related field (required).
• 1–3 years of experience in vendor management, procurement, risk management, compliance, audit or a related function (preferred).
• Experience in financial services or a regulated industry is an advantage.

Other Attributes:

• Flexibility—StepStone is a dynamic and entrepreneurial organization; all professionals are expected to perform multiple functions.
• Promote and demonstrate a positive, team-oriented attitude.
• Dynamic, smart, hard-working and a self-starter.
• Strong commitment to professional learning and development.

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.
As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.
Developing People at StepStone

About Us
Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About The Position
We are seeking a
Vendor Management Associate
to join our team. In this role, you will be responsible for assisting in the management of G-P's relationships, processes, reporting and issue resolution for In Country Providers ("ICPs").

Reporting to the Senior Manager-Provider Management, this role will be paramount to customer and professional satisfaction and therefore requires working closely with internal stakeholders across various departments

This position is ideal for a proactive and skilled communicator who thrives on solving complex problems, managing expectations, and optimizing value.

Key Responsibilities

• Cultivate and maintain strong, long-term relationships with key vendors.
• Assist in pricing discussions by gathering and compiling data to support Snr Mgr in securing favorable terms.
• Support the monitoring of vendor performance by collecting data and helping to prepare reports on key metrics and service level agreements (SLAs).
• Help prepare and organize regular feedback for vendors, supporting senior team members in collaborative improvement plan discussions.
• Assist in the development of the vendor network by conducting research and analysis on potential new partners or consolidation opportunities, reporting findings to the Senior Manager.
• Assist in maintaining effective relationships with the key stakeholders across G-P, and ensure efficient communication of provider related updates.
• Strive to become over time a subject matter expert for ICP related matters
• Provide support on analysis, reports, presentations as required by the business including but not limited to internal facing resources, master schedules, tickets.
• Serve as a point of contact for vendor-related queries, resolving issues promptly and professionally and escalating to Snr Mgr as required.

Requirements

• Education - Degree in Business. Management, Finance or relevant experience
• 5+ years of proven experience in vendor management or a similar role focused on building relationships
• Experience working across multiple regions and cultures is advantageous
• Strong financial acumen, negotiation, analytical and conflict resolution skills.
• Highly motivated, with exceptional organizational, communication and presentation skills
• Meticulous and quick learner with a "can do" attitude
• A positive and solutions focused mindset is necessary for this position.
• Proficiency in Microsoft Office, Google Suite, Jira - Kanban, WorkDay

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the National Vetting Bureau (Children and Vulnerable Persons) Act 2012, the Private Security Services Act 2004, and the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at -p.com.

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in the following cities: Munich or Dublin.
The Vendor Manager within CX Operations is responsible for onboarding, managing and supporting our Outsourcing Partner(s) for Professional Services, Payroll Operations and Customer Support.

As a Vendor Manager you own the end-to-end relationship management with external service providers, including procurement, contract management, performance management, and offboarding. You will be supported by a team that provides training and enablement, performance management, operational support and quality assurance.

Role Responsibilities: What you'll do

• Develop - and execute on - a consistent and transparent Vendor Management Framework for outsourcing partners, as part of the CX Operations function
• Define/iterate upon a framework to track KPIs and other metrics relevant partner engagements
• Develop a collaborative approach with Outsourcing Partners aimed at maximizing value for the company, and minimize and mitigate operational risks
• Support the development and continuous improvement of a scalable approach for JTBDs that will be handled by outsourcing partners
• Manage a team of specialists who are responsible for the execution of the Vendor Management strategy
• Own the strategic relationship with the vendor, acting as the main escalation point for all outsourcing topics
• Lead and drive regular performance reviews, including business metrics, KPIs, and scorecards
• Ensure contract and SOW adherence, including commercial terms, penalties, and service levels
• Organize and lead Quarterly Business Reviews (QBRs) and regular syncs with vendor leadership
• Execute regular audits to ensure quality, efficiency and process compliance
• Carry out regular market assessments to identify and onboard the partners best suited to Personio's needs, engage in and own contract (re-)negotiations when applicable
• Own the financial relationship: review and approve pre-invoices, accruals, and vendor payments
• Oversee cost plans, ramp plans, and track vendor resource allocation and utilization
• Lead capacity planning in collaboration with internal stakeholders and the vendor
• Manage escalations and collaborate with the respective stakeholders to resolve these escalations
• Align with internal leadership, finance, and product teams on vendor strategy and future needs.

As part of this role you will also:

• Partner closely with Professional Services, Customer Support, and Payroll Operations on all operational tasks to help drive the organisation's support strategies and direction
• Collaborate with vendor counterparts in regards to operational governance

Role Requirements: What you need to succeed

• University degree or relevant work experience
• Fluent in written and spoken English, and ideally German or one other European language
• 8+ years of professional experience
• 3+ years of previous vendor management experience
• 3+ years of people management experience
• Must be at ease operating in a small, dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ability to hold oneself accountable
• Experience with enterprise SaaS software solutions, as well as analytical tools
• Passion for continuous improvement of processes, efficiency, value, and quality
• Outstanding and effective interpersonal skills; strong communication skills both verbal and written
• Ability to prioritize and manage multiple tasks efficiently
• Critical thinking, analytical and forecasting skills
• Conflict-resolution and problem-solving skills
• Familiarity with the Personio technology stack; expert knowledge not necessary but able to properly communicate scope expectations with customer executives and technical stakeholders alike
• Services delivery experience with development or operations teams is a plus

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with (X days per week) required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you'll have 20 Flex Days per year to work remotely from other locations.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.