149 Product Engineer jobs in Ireland
Product Engineer
Posted today
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Job Description
GemPool, Ireland's leading IT recruitment agency, is partnering with a fast-growing SaaS company to hire a mid-to-senior Ruby on Rails Engineer.
This is an exciting opportunity to join a scaling team building software that helps communities, schools, and facilities run more efficiently—and connects more people with sport and activity.
The Role
We're looking for a Product Engineer with a strong Ruby on Rails background who's passionate about solving real-world problems. This is primarily an individual contributor role, with a clear path to leadership if you want to grow in that direction.
Responsibilities:
- Design, build, and enhance new features and initiatives for the core Rails application
- Contribute to product planning from conception, including discovery, UI/UX, and technical design decisions
- Maintain high technical standards across code quality, testing, performance, and security
- Participate in code reviews and technical decision-making
- Debug and resolve issues as they arise
What We're Looking For
- 6+ years' experience building full-stack web applications with modern frameworks and relational databases (at least 2 years with Ruby on Rails)
- Strong product mindset with attention to detail
- Eager to learn, grow, and contribute to a high-performing team
- Comfortable wearing multiple hats and working independently
- Bachelor's degree in Software Engineering, Computer Science, or similar (a plus, but not required
- Passion for Ruby on Rails (interest in sport is a bonus)
Location:
Ireland-based only;
no sponsorship available
.
For more info or to schedule a quick call, reach out to
Product Engineer
Posted today
Job Viewed
Job Description
Job ID
Posted since
07-Oct-2025
Organization
Siemens Healthineers
Field of work
Engineering
Company
Siemens Healthcare Diagnostics Manufacturing Limited
Experience level
Experienced Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
- Dublin - Dublin - Ireland
Product Engineer
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?
Then come and join our global team as Product Engineer, at our facility in Swords, Dublin
Your tasks and responsibilities:
- Deliver technical support to the manufacturing and testing of medical device instrumentation in a low volume, high complexity, and regulated environment.
- Deliver technical solutions to enhance product reliability and process capability.
- Work with R&D, manufacturing operations, quality, procurement, and logistics to deliver product and supply base improvements to meet business needs.
- Work within a dynamic engineering change environment; actively supporting New Product Introductions and engineering design change activities.
To find out more about the specific business, have a look at
Siemens Healthcare Diagnostics Manufacturing Limited - Swords (siemens-)
Your qualifications and experience:
- Bachelor's degree in engineering (QQI level 8) with minimum of 3 years relevant experience. Consideration will also be given to individuals with alternative degrees if balanced by relevant technical experience.
- Structured analysis skills with experience in complex technical trouble shooting.
- Strong manufacturing, mechanical/ electromechanical / systems design skillset (Beneficial).
- Experience with Test method characterization and Test method validation; Supported by statistical knowledge.
Your attributes and skills:
- You have an overall ability to combine technical, design and manufacturing skillsets in a high pace, dynamic environment.
- Strong project management skills and the ability to initiate and lead product optimization projects on a cross-functional and cross-site basis.
- Problem solving, planning, analytical skills. Ability to collate, analyze and summarize large amounts of data for decision making.
- You are someone who shows initiative and is creative.
Our global team:
We are a team of more than 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
Check our Careers Site at Jobs at Siemens Healthineers (siemens-)
SiemensPlease note: For candidates applying through Irishjobs, please ensure that you complete your application fully all the way through to Avature. Failure to fully complete your application may result in Siemens not being able to view your CV.
Please find Avature link to this role below.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
Product Engineer
Posted today
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Job Description
Founding Product Engineer - TypeScript - AI Start-up k plus equity - (Possibility of a raise after additional funding rounds)
So joining a start-up there are always risks, do the founders have pedigree in previous ventures? Is there a proven MVP and financial security?
The main thing to notice that the
founders have had a successful exit previously, they are excellent at fundraising and finding their niche on the market.
This is an AI start-up, so the stack is as modern and fresh as they come. Their platform is all TypeScript based and of course the AI/ML stuff is Python based.
So I would love to chat with you if you have the following criteria
:
- You like in-person collaboration.(They built their last company on in working in the office)
- You have been through the start-up trenches of an early stage SaaS start-up.
- Have been involved in an early stage start up before and been through the entire product lifecycle.
- You thrive in a fast paced environment where use cases and requirements can change fast.
- You are agnostic to the tool and framework to get the work done.
- You are a self starter.
- Generally be sound and a nice person.
Technically speaking you will have experience with as many of these:
TypeScript - (React/Next)
Have a smidgen of backend, it is a very frontend leaning role. (Node)
Can take ownership of the frontend engineering and architecture.
A very keen eye for design, and are comfortable working across product and engineering.
Comfortable contributing or pushing back on product if designs aren't technically feasible.
Are a full stack at heart but love the frontend.
Massive Bonus Points if you have:
tRPC
Tailwind
Drizzle
Postgres
- This role will not be for everyone, firstly, it is not remote, as they are an early stage start-up they want to brainstorm in-person. They also need someone with extremely strong opinions, they want an engineer not just an implementer. They want you to question to status-quo. You will be someone whose passion is your engineering, so in your job and in your spare time.
Product Engineer
Posted today
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Job Description
About Tate
At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc, Tate has been recognised worldwide as an industry leader in the development and manufacture of data centre infrastructure solutions and commercial office raised access floors for over 60 years. With revenues of over $500m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering, working collaboratively with clients as a trusted partner.
As a market leader within our industry Tate continues to grow and expand, operating 12 manufacturing sites across the US, Europe, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards. In keeping with our Planet Passionate sustainability strategy, our mission is to accelerate a net zero emissions future-built environment with the wellbeing of people and planet at its heart.
About the Role
As the Product Engineer - Cloud Solutions & Innovation, operating within our Global Cloud Solutions & Innovation team you will play a critical role in shaping the future of our organisation, with a specific focus on cloud customers. Collaborating with diverse teams, you will support the execution of ambitious growth plans, securing Tate's continued leadership in the industry. This is a remarkable opportunity to make a significant impact on our organisation's growth journey as we continue to expand our manufacturing capability across all regions.
Key Responsibilities
- Support the global engineering strategy for Tate products that align with the organisation's market position and enable tailored design solutions to be developed that meet the specific needs and challenges of cloud-based environments.
- Provide engineering and design expertise, as part of the global engineering team, proposing creative solutions, supporting a culture of creativity, innovation and excellence.
- Collaborate closely with cloud customers to understand their design requirements, ensuring alignment with industry best practices and work cross functionally with internal teams (i.e. project management, sales, R&D, engineering, manufacturing) to ensure seamless integration of designs (from concept to full scale manufacturing).
- Support the integration of innovative technologies and sustainable engineering practices into product offerings.
- Provide project costing, manufacturing time estimates, and manufacturing bills of materials to support the Global Account Directors serving our cloud customers.
- Complete conceptualisation and visualisation of design projects, in line with Tate's commitment to excellence at each stage of development.
- Utilise cutting-edge engineering tools and methodologies to create compelling presentations and prototypes.
- Support the development and implementation of standardised engineering practices, ensuring consistency and quality across all regions with all engineering efforts fully aligned with the organisation's brand identity and messaging.
- Foster collaborative relationships with key cloud customers to co-create design solutions that meet their evolving needs.
- Provide regular reports and updates to the Lead Product Engineer - Cloud Solutions & Innovation on performance, milestones, and potential risks.
Qualifications, Experience & Skills
Education: A bachelor's degree in Design, Engineering, or a related field.
Experience: Proven experience of no less than 3 years in an engineering/design role, preferably in a regional context within the data centre or construction industry.
Skills
- Strong attention to detail and planning skills with a track record of driving design innovation.
- Experience designing products/systems for critical infrastructure projects like oil & gas, chemical processing, power generation or data centre is preferred.
- Experience designing integrated modular or skid systems will be advantageous.
- Knowledge of cloud-based environments and their impact on design requirements is preferred.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in design tools and 3D CAD software (SolidWorks, Inventor, Onshape (preferred)).
- Ability to travel occasionally, as required. (primarily regionally, some global travel may be required)
Stay connected with us on LinkedIn for insights into life at Tate.
Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Join us in our mission to make a difference through exceptional solutions.
Product Engineer
Posted today
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Europe
Country: Ireland
State/Province: Galway
City: Galway
Summary
We are looking for a skilled Product Engineer to join our team. In this role, you will be primarily responsible for the management of our Bills of Materials (BOMs) and manufacturing routes. You will serve as the critical link between design and manufacturing, ensuring that all product data is accurate and enables efficient, high-quality production. You will also support teams like Engineering and Operations on key initiatives such as Design for Manufacturing (DFM) and Continuous Improvement (CI).
Key Responsibilities
- BOM & Route Management: Create and maintain accurate BOMs and manufacturing routes for all products. Ensure the seamless transfer and synchronisation of data between core systems, such as Enterprise Resource Planning (ERP) (SAP) and Manufacturing Execution Systems (MES) (Spectrum Pro) to guide shop floor operations.
- Master Data Accuracy and Integrity: Ensure the accuracy, completeness, and consistency of all product master data, including BOMs and routes. This is critical for maintaining a single source of truth across all systems and for enabling effective planning, costing, and production.
- Change Management: Manage the implementation of Engineering Change Orders (ECOs), updating product data across all relevant systems.
Cross-functional Collaboration
- DFM: Partner with the Engineering team to ensure products are optimised for efficient and cost-effective manufacturing.
- Process Improvement: Support CI to identify and implement improvements to existing manufacturing processes to enhance quality, reduce costs, and increase efficiency.
- Problem Solving: Act as a technical expert to resolve production issues, conducting root cause analysis, and implementing corrective actions.
Knowledge/Skills/Competencies
- Proven experience as a Product Engineer, Manufacturing Engineer, or similar role.
- Strong knowledge of ERP systems (SAP experience is a plus) and MES systems (Spectrum Pro experience is a plus).
- Solid understanding of manufacturing processes and principles.
- Excellent problem-solving, communication, and collaboration skills.
- Familiarity with lean manufacturing and continuous improvement meth
Physical Demands
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Occasional travel may be required.
Typical Experience
- 4 to 6 years of related experience.
Typical Education
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
- Educational Requirements may vary by Geography
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
Company Overview
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Product Engineer
Posted today
Job Viewed
Job Description
embecta is a global diabetes care company that is leveraging its 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit or follow our social channels on LinkedIn, Facebook, Instagram and X.
Why join us?
A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our employees can fulfill their life's purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program – which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components – is designed to support the varying needs of our diverse and global employees.
The Product Engineer will be an integral part of the product lifecycle engineering team responsible for supporting the various product lines in the $1 Billion embecta diabetes business. The Product Engineer's primary role would be to provide support on a global basis for Product Engineering, working closely with regulatory affairs, marketing, operations, manufacturing plants, and quality
- Support engineering projects through embecta's change control processes.
- Write protocols and execute testing to support product changes.
- Communicate project updates and escalations as appropriate to line management and to cross functional stakeholders within the embecta business.
- Conduct competitive product analysis and device compatibility testing to provide key insights into the competitive landscape and device compatibility.
- Collaborate with manufacturing plants to assist in problem solving and issue resolution.
- Design test equipment and validate test procedures for product testing.
- Augment and maintain robust design history files for the current diabetes products and line extensions.
- Ensure compliance with all local, international and embecta quality and safety regulations, policies, and procedures.
Education
- Bachelor's degree in Engineering or Science, preferably in Mechanical, Biomedical, or Chemical Engineering
- Project Management qualification an advantage
- 3+ years' experience in medical device design or R&D with a successful track record of delivering products to market and successfully supporting products in the market after launch.
- Medical product design, research, and development.
- Exposure to high volume manufacturing desired.
- Polymer material science and injection moulding processes desired.
- Design verification
- GD&T 3D CAD modeling.
- Statistical analysis
- Test method validation
- Project management
Fixed Term Contract (Fixed Term)
embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Product Engineer
Posted 19 days ago
Job Viewed
Job Description
Remote Position: No
Region: Europe
Country: Ireland
State/Province: Galway
City: Galway
**Summary**
We are looking for a skilled Product Engineer to join our team. In this role, you will be primarily responsible for the management of our Bills of Materials (BOMs) and manufacturing routes. You will serve as the critical link between design and manufacturing, ensuring that all product data is accurate and enables efficient, high-quality production. You will also support teams like Engineering and Operations on key initiatives such as Design for Manufacturing (DFM) and Continuous Improvement (CI).
**Key Responsibilities**
- BOM & Route Management: Create and maintain accurate BOMs and manufacturing routes for all products. Ensure the seamless transfer and synchronisation of data between core systems, such as Enterprise Resource Planning (ERP) (SAP) and Manufacturing Execution Systems (MES) (Spectrum Pro) to guide shop floor operations.
- Master Data Accuracy and Integrity: Ensure the accuracy, completeness, and consistency of all product master data, including BOMs and routes. This is critical for maintaining a single source of truth across all systems and for enabling effective planning, costing, and production.
- Change Management: Manage the implementation of Engineering Change Orders (ECOs), updating product data across all relevant systems.
Cross-functional collaboration:
- DFM: Partner with the Engineering team to ensure products are optimised for efficient and cost-effective manufacturing.
- Process Improvement: Support CI to identify and implement improvements to existing manufacturing processes to enhance quality, reduce costs, and increase efficiency.
- Problem Solving: Act as a technical expert to resolve production issues, conducting root cause analysis, and implementing corrective actions.
**Knowledge/Skills/Competencies**
- Proven experience as a Product Engineer, Manufacturing Engineer, or similar role.
- Strong knowledge of ERP systems (SAP experience is a plus) and MES systems (Spectrum Pro experience is a plus).
- Solid understanding of manufacturing processes and principles.
- Excellent problem-solving, communication, and collaboration skills.
- Familiarity with lean manufacturing and continuous improvement meth
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Occasional travel may be required.
**Typical Experience**
+ 4 to 6 years of related experience.
**Typical Education**
+ Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
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Associate Product Engineer
Posted today
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Job Description
Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.
ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.
About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).
Associate Product Development Engineer
About The Role
At Analog Devices, you will begin your career journey developing cutting-edge semiconductor solutions. You will learn our product engineering processes, assist senior team members, and develop foundational skills in electronic component development. This entry-level position provides excellent mentorship as you contribute to projects under guidance from experienced engineers.
Key Responsibilities
- Assist in evaluating the reliability of materials and properties used in production
- Learn to develop electronic parts, components, and integrated circuitry
- Support basic testing and qualification efforts
- Work under direct supervision on well-defined tasks
- Contribute to documentation and testing procedures
Must Have Skills
- Product Reliability: Basic understanding of reliability principles and testing methodologies
- Electronic Design: Foundational knowledge of electronic design concepts and practices
- Mechanical/Optical Systems: Familiarity with basic mechanical and optical system principles
- Digital Signal Processing: Understanding of fundamental DSP concepts and applications
- Production Optimization: Knowledge of basic production techniques and processes
- Integrated Circuits: Understanding of IC functionality and basic testing methods
- Qualification Testing: Experience with fundamental testing procedures and documentation
Preferred Education And Experience
- Bachelor's degree in Electrical Engineering or related field
- 0-2 years of relevant experience
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
Why You'll Love Working at ADI
At Analog Devices, you'll be part of a collaborative and innovative team that's shaping the future of technology. We offer a supportive environment focused on professional growth, competitive compensation and benefits, work-life balance, and the opportunity to work on cutting-edge projects that make a real impact on the world.
You'll have access to continuous learning opportunities and mentorship from industry experts. Join us and help create the technologies that bridge the physical and digital worlds, making a tangible difference in how people live, work, and connect.
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: Graduate Job
Required Travel: Yes, 10% of the time
Senior Product Engineer
Posted today
Job Viewed
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We're looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.
The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.
AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.
If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you
What will I be doing?
- Build the systems that power Intercom's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
- Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it's robust and scalable for real-world use.
- Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers.
- Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
- Play an active role in the hiring, mentoring, and career development of other engineers.
- Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.
Profile we're looking for
- 5+ years of experience shipping high-quality products, preferably backend.
- You can demonstrate significant impact in the work that you have done.
- You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
- Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)
- Strong willingness to fight for good outcomes
- Ability to deep dive into any part of the tech stack.
- Bias towards progress over perfection.
- Excited about progress in the AI space.
Bonus skills & attributes
- 1+ year of experience building ML-powered products. You'll be supported by, and learn from teammates with deep ML experience.
- Built or used ML platforms before.
- Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
- Statistics fundamentals.
Benefits
We are a well treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Senior Product Engineer
Posted today
Job Viewed
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We're facing many exciting scaling challenges and we're building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.
What will I be doing?
As An Experienced Engineer You Will
- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
- Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure
- Ship a change to production on your first day and a feature in your first week. That "day one" change is automatically deployed to production along with 100 other deployments (on average) each weekday
- Grow your team's capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay We think great people can learn quickly or introduce us to better ways of working.)
- but it doesn't need to be a language that we use here Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
- Experience with Distributed systems
Benefits
We are a well treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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