573 Product Support jobs in Ireland

We are currently seeking experienced Product Support Specialists with a minimum of 2+ years' experience in supporting business, financial, or enterprise software solutions.

Preferred Experience:

Candidates with hands-on experience in any of the following will be given preference:

• Logistics / Supply Chain software

• Transport Management Systems (TMS)

• Warehouse Management Systems (WMS)

Location:

This is a remote role, but we prefer candidates located within the Greater Dublin Area or within reasonable travel distance. Occasional on-site client visits may be required.

The role involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.

For the past 15 years our teams have worked from their home or coworking offices in Austria, Canada, EU and U.K. We collaborate with each other and with our client support colleagues over Microsoft Teams.

We complement your work experience with in house and external courses – not necessarily related to your work but with a view to your personal and professional development.

What we offer

• A competitive salary
• An excellent working environment – for example, we don't do overtime
• In house and external courses focused on your personal and professional development
• Fully remote working
• Quarterly company meetups

Roles

• Presenting training courses on aspects of our enterprise software
• Advising clients on how to use our software to improve their business
• Planning software rollouts with our clients' management
• Working with our development teams to test and refine new facilities
• Analysing issues and proposing solutions
• Identifying improvements of benefit to our clients
• General support

Requirements

• Ability to work fluently in English
• 2+years experience of supporting Sage, Dynamics, SAP or similar software
• B2B experience
• Good people and communication skills
• Bachelors degree
• Lifelong learner
• Attention to detail combined with imagination
• Practical approach to real world problems

Nice to have

• Functional software testing
• Experience producing training documentation and videos

Sprout Social is looking to hire a Product Support Specialist to join the Customer Support team, based in Ireland.

Why join Sprout's Customer Support team?

As a member of Sprout's Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions—you're also an integral internal resource. As product experts, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales & Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don't have customer assignments or individual workloads—it's a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.

What you'll do

• Guide our customers - you will help manage incoming customer requests through a combination of email and chat. You'll be responsible for proactively offering and handling screen share requests when more in-depth technical troubleshooting is necessary.
• Own your output - you will consistently meet both the quantitative and qualitative expectations of the role, including Customer Satisfaction ratings, Quality Control reviews, response and resolution times.
• Become a product expert - you will receive an in-depth onboarding in order to understand the ins and outs of Sprout Social and how to best support our customers

What you'll bring

Sprout Social is looking for candidates who are eager to develop their professional and technical experiences, and are ready to take their skills, experience and customer support career to the next level. We're looking for a top performer with excellent people skills who's eager to explore new technologies and possesses a strong aptitude for critical thinking and innovative problem-solving.

The minimum qualifications for this role include:

• 2+ years of customer-facing support experience in a fast-paced environment
• SaaS industry technical support experience
• Willing to work an 8.5 hour business day shift, including lunch and breaks
• Professional proficiency in English (both written and verbal)
• Experience with Ticketing Systems such as Zendesk, Freshdesk, or Jira/Confluence

Preferred qualifications for this role include:

• Prior experience in social media or influencer marketing strategy

• Experience supporting a SaaS platform with complex integrations, demonstrating familiarity with API troubleshooting, CRM connectivity (e.g., Salesforce), Single Sign-On (SSO) configurations, and the native business tools of major social networks like Meta Business Suite.

• Natural problem solver with a high standard for quality and a track record of resourcefulness, demonstrating the ability to think critically and resolve complex customer inquiries effectively

• Demonstrates composure, patience and initiative in their learning and development; open and receptive to feedback and coaching as it relates to their growth

How you'll grow

Within 1 month, you'll plant your roots, including:

• Beginning Sprout Social's new hire training & onboarding program alongside other new Sprout Social team members
• Further solidifying your training on Support-specific processes and tools along with how your role fits into our team and the organization
• Beginning to handle customer interactions via email and guided live chats
• Understanding department key success metrics and how to contribute towards those goals

Within 3 months, you'll start hitting your stride by:

• Independently solving customer requests through live chat and email channels
• Contributing to team goals by focusing on CSAT ratings, QC reviews, response and resolution times
• Building a strong understanding of team processes in order to support positive customer experiences

Within 6 months, you'll be making a clear impact through:

• Identifying opportunities for process improvements in your day-to-day work
• Improving internal documentation in order to streamline processes
• Having a solid understanding of the Sprout brand and our Support service voice
• Exhibiting growing knowledge of our product, processes and tools

Within 12 months, you'll make this role your own by:

• Continuing to consistently exceed expectations in productivity and quality measures
• Increasing your independence and troubleshooting capabilities
• Beginning to build areas of professional expertise

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program

• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team

• Ongoing education and development opportunities via our program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin's city centre, for those who prefer an office setting

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren't able to hire in your location at this time; however, if you'd like to stay in touch with us in case that changes in the future, please apply and we'll save your application for possible future consideration.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

1 - 5%

About the team

The FIS Investor Services Manager team is a global team supporting clients worldwide. The FIS Investor Services Manager application suite provides a private equity fund administration solution for performing key functions such as managing complex fund structures and supporting multiple sets of books while automating calculations and complex functions. This role is an individual contributor position to independently work with clients and internal teams to ensure a great client experience and align teams for complex issue resolution, planning and continuous improvement, and related application support.

What you will be doing

• Provide in-depth product support to FIS clients by resolving incoming inquiries.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

What you bring:

• Strong communication and presentation skills
• Strong understanding of investor services, fund accounting, transfer agency, private equity domain and clients
• 3+ years of experience in a similar role.
• Experience in support and/or client account management.

Added bonus if you have:

• Familiarity supporting applications hosted in public cloud and multi-tenant environments

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly committed to helping our customers protect their greatest assets and biggest security risk their people. That is why we are a leader in next-generation cybersecurity.

The Role

We are looking to hire a skilled Product Support Engineer to assist our customers with all technical issues around our products on the Insider Threat Management (ITM) Platform (ITM Sigma/ITM SaaS/ITM On-Prem). This is a customer facing role and as a core function, you will be required to respond to customer tickets and assist customers via phone, email, and chat and resolve technical support issues in this product area. This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues. To ensure success as a Technical Support Engineer, you should have in-depth knowledge of IT systems, cloud platforms (AWS/Azure), excellent communication skills, and the ability to work independently and be a team player. A top-class Technical Support Engineer who provides valuable assistance and support while maintaining strong customer relations.

Responsibilities

• Responding to technical support ticket and providing remote support to customers
• Working with customers to find diagnose and resolve technical issues within specific response guidelines.
• Manage product escalations, function as a liaison between customers, and various levels of tiered support.
• Installing/Upgrading software related to this product area.
• Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware.
• Documenting work in the ticketing system (Salesforce experience preferred)
• Shift work may be required (hours may differ depending on customer demand and business need).

Requirements for the role

• Previous work experience as a Technical Support Engineer or Escalation Support Engineer
• Previous work experience with at least one major cloud platform (AWS/Azure)
• Knowledge of hardware and networking systems
• Knowledge of operating systems, web services, Read Xml/Json files, and APIs
• Ability to troubleshoot complex software and hardware issues.
• Excellent communication skills (verbal and writing)
• Fast thinker
• Technical diagnostic skills
• Good people skills
• Experience with at least one from each of the following categories
• Virtualization AWS/Azure/Hyper V/VMware/Xen/Citrix/TS/VDI o Networking Firewall Routing/Switching/TCP/IP/IP v4 and v6/DNS/LB/DR
• Storage IOPS/Bandwidth/Raid Levels o OS's Win10/ 11 /2016/ 2019/ 2022/ , Linux, Mac o WEB IIS/ Node / JSON/ Rest API/ Services o SQL 2016/2017/2019, Profiler, SSMS, SQL Queries, HA
• Bachelor's degree in computer science or information technology
• Expert in Mac and Windows

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us

• Competitive compensation
• Comprehensive benefits
• Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment (Remote options, hybrid schedules, flexible hours, etc.).
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to How to Apply Interested? Submit your application here https We can't wait to hear from you

About Blackhawk Network
One4All (part of Blackhawk Network)
One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview
Job Title:
Senior Product Support Specialist

Contract:
12 Month FTC

Workplace:
Hybrid – 2 days in office per week in out Swords (Dublin) Office

Hours:
37.5 Hours

Overview Of Role
We're looking for a proactive and detail-oriented team member to support our gift card operations across payments, processors, and product setup. This role involves coordinating with card schemes and suppliers, maintaining BIN records, supporting compliance efforts, and assisting with forecasting and reporting. You'll play a key part in ensuring smooth operations and issue resolution across our payment ecosystem.

The ideal candidate has a keen interest or some experience in payments, fintech, or gift card systems, with strong organizational and communication skills. You should be comfortable working with data, eager to learn, and thrive in a fast-paced, collaborative environment.

Responsibilities

• Processor & Scheme Coordination: Support communications, monitor performance, and track issues with processors and card schemes.
• Supplier Management: Help manage supplier relationships and monitor performance against SLAs.
• Product & BIN Support: Assist with BIN setup, product configurations, and maintain accurate documentation.
• Forecasting & Reporting: Collaborate with Finance and Data teams to support forecasting and reporting on gift card activity.
• Compliance & Audit Support: Ensure alignment with regulatory and scheme requirements; assist with audits and compliance checks.
• Issue Tracking & Resolution: Log, track, and help resolve issues with processors and schemes, keeping stakeholders informed.

Qualifications

• Knowledge & experience in payments, fintech, or gift card operations.
• Basic knowledge of card schemes and payment processors.
• Strong organisational skills with attention to detail.
• Effective communicator, comfortable working cross-functionally.
• Confident handling data and using reporting tools.
• Proactive learner with a collaborative and problem-solving mindset.

Benefits

• Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career

Job ID

Posted since

02-Oct-2025

Organization

Siemens Healthineers

Field of work

Engineering

Company

Siemens Healthcare Diagnostics Manufacturing Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Dublin - Dublin - Ireland

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

This is a role well suited to an ambitious professional, looking for the next step in their career as a Commercial Product Support Engineer, ideally located in Dublin, Ireland and benefitting from the ability and desire to travel up to 60% (globally). If your a passionate and experienced Product Engineer or Field Support Engineer with systems, maintenance and troubleshooting knowledge and willing to join our expanding Engineering team in Swords, Co. Dublin, developing next generation IVD Immunoassay and Clinical Chemistry instruments?

The Jobholder will be responsible for leading, managing and investigating field escalations and complaints. Your expertise in systems, maintenance, troubleshooting and technical problem-solving will be utilized to resolve instrument issues in a timely manner either remotely or via onsite support. The candidate will work within a cross functional engineering and customer service team built to ultimately improve customer experience.

As a key member of the team, you will be part of a highly innovative multidisciplinary Engineering group working on complex problems to serve the needs of laboratories of any size – today and tomorrow.

The critical skills required

• Ability to lead investigations, manage and communicate progress to cross functional teams
• Hands on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
• Experience in using analytical tools to perform data analysis to identify system performance issues establishing trends and presenting data
• There will be travel in this role, this can be up to 60% & will be on a Global Level (can be less), as such it would be advisable for the job holder to be located near an international Airport
• Solid Mechanical Engineering skills are a must (Ideally from within a MedTech Environment)
• Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organization
• Self-directing, goal oriented with a customer first approach and able to prioritize workload accordingly
• Work closely with Field Service at customer sites when required to investigate and resolve technical escalations (Field Service background would be beneficial)
• Understanding of workflows and the operation of a clinical laboratory.
• Voice of the customer- eager to ensure customer pain points and frustrations are being addressed by the Business

Required personality and qualifications for this role

• An excellent team player who is comfortable working in a team environment that involves a lot of cross-functional interaction.
• High paced individual who is eager and passionate in getting to the root cause of problems and resolving in a timely manner
• Readily accepts ownership, accountability, and responsibility.
• Someone who shows drive and initiative and has a patient focused mindset.
• Strong manufacturing, mechanical/electromechanical/ automation design skillset.
• Have the user's best interest in mind and focuses on improving processes.
• Utilizes their knowledge and skill set to get the job done with pace.
• Flexibility to travel at short notice based on business requirements.
• Batchelor's degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software) is required
• 3+ years' relevant experience
• Appreciation for the regulations in the medical device industry

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. We have an excellent benefits package for the right candidate.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Senior Product Support Specialist

Contract: 12 Month FTC

Workplace: Hybrid – 2 days in office per week in out Swords (Dublin) Office

Hours: 37.5 Hours

Overview of Role

We're looking for a proactive and detail-oriented team member to support our gift card operations across payments, processors, and product setup. This role involves coordinating with card schemes and suppliers, maintaining BIN records, supporting compliance efforts, and assisting with forecasting and reporting. You'll play a key part in ensuring smooth operations and issue resolution across our payment ecosystem.

The ideal candidate has a keen interest or some experience in payments, fintech, or gift card systems, with strong organizational and communication skills. You should be comfortable working with data, eager to learn, and thrive in a fast-paced, collaborative environment.

Responsibilities:

• Processor & Scheme Coordination: Support communications, monitor performance, and track issues with processors and card schemes.
• Supplier Management: Help manage supplier relationships and monitor performance against SLAs.
• Product & BIN Support: Assist with BIN setup, product configurations, and maintain accurate documentation.
• Forecasting & Reporting: Collaborate with Finance and Data teams to support forecasting and reporting on gift card activity.
• Compliance & Audit Support: Ensure alignment with regulatory and scheme requirements; assist with audits and compliance checks.
• Issue Tracking & Resolution: Log, track, and help resolve issues with processors and schemes, keeping stakeholders informed.

Qualifications:

• Knowledge & experience in payments, fintech, or gift card operations.
• Basic knowledge of card schemes and payment processors.
• Strong organisational skills with attention to detail.
• Effective communicator, comfortable working cross-functionally.
• Confident handling data and using reporting tools.
• Proactive learner with a collaborative and problem-solving mindset.

Benefits:

• Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career

About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk their people. That's why we're a leader in next-generation cybersecurity.

The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.

Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.

Product training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.

Your day-to-day

• Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
• Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
• Manage product escalations, act as a liaison between customers, and various levels of tiered support
• Advise customers regarding the product's proper use and address specific systems issues
• Assist customers with consultative queries on product configuration and features
• Provide guidance and mentorship to Associate level team members
• Contribute to knowledgebase and support documentation

What You Bring To The Team

• Experience in a technical support/helpdesk environment from a previous role
• Experience in problem analysis and resolution of software problems
• Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
• Ability to interact with customers professionally across all interfaces
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
• Proven ability to function in a self-directed environment and to collaborate with team members

Nice to have

• Experience with Email Systems, Networking and/or DNS
• Experience with Linux is beneficial
• Innovative thinker who is positive, proactive, and readily embraces change

Why Proofpoint
Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products.

We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us

• Competitive compensation
• Comprehensive benefits
• Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment (Remote options, hybrid schedules, flexible hours, etc.).
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to How to Apply Interested? Submit your application here https We can't wait to hear from you

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience in account/campaign management roles, technical troubleshooting or customer support.
• Experience in the tech industry, particularly with Artificial Intelligence and automation technologies.
• Experience managing customer-facing projects, including gathering requirements, coordinating stakeholders, and delivering results.
• Experience with creative problem solving using quantitative and qualitative data to generate insights and deliver solutions.
• Excellent communication and stakeholder management skills.

About The Job
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers needs. As a Product Support Manager on Play, You should be passionate about helping billions of users at scale. You will enjoy both landing new features with our users and working on a project basis to solve problems leveraging your investigative, operational, and program management skills. You will grow on influencing product strategy, developing scalable solutions, helping onboard new users, optimizing workflows, and providing technical implementation services to our users. You will work to advocate for your users, develop support strategy, deliver support, deliver on scaling the business via automation, and work closely with the Product Area to make our product better. You will improve and leverage various channels collecting users' feedback in our product and be able to advocate to resolve the issues impacting users in EMEA or across user experience.

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

• Lead cross-functional collaboration by partnering with key stakeholders, including product, engineering, and support teams, to define and execute successful product launch strategies.
• Manage all launch requirements and project timelines to ensure that all support channels are ready and prepared for new product or feature releases.
• Oversee the issue management process, which includes identifying and escalating user-reported bugs and managing all program communications and reporting.
• Collaborate with cross-functional teams to analyze user feedback, translating these insights into actionable recommendations to drive product improvements.
• Partnering with the local GAPP and Legal team to comply with regulatory/legal requirements related to supporting and protecting users in EMEA.

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