11 Professional Services jobs in Ireland
Head of HR / Professional Services - D2
Posted 10 days ago
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In-House Recruiter required for Global Professional Services Org - D2 - 12 Month FTC
Posted 7 days ago
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Service Delivery Manager
Posted 3 days ago
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Service Delivery Director
Posted 20 days ago
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Our client is undertaking a significant multi-year transformation programme to modernise supply chain capabilities and strengthen its digital core. This includes upgrading the ERP platform to SAP S/4 and building a new national greenfield distribution facility.
The Service Delivery Director will play a critical leadership role in ensuring the smooth transition of technology services from programme delivery into business-as-usual operations. Acting as the primary liaison between programme teams and Technology Operations, this individual will oversee handover processes, governance, and service excellence, ensuring that solutions are embedded effectively into the organisation.
Beyond the programme, the Service Delivery Director will lead the design and maturity of a global Service Delivery function, covering people, processes, and technology. This role requires strong experience across IT domains including infrastructure, security, architecture, and applications as well as the ability to lead cross-functional teams and partner ecosystems.
Key Responsibilities-
Oversee the end-to-end service handover process across multiple technology partners, ensuring adherence to timelines and service quality.
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Develop and implement a strategic vision for service delivery aligned with long-term organisational objectives.
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Design and embed a service delivery framework, incorporating best practices, methodologies, and consistent processes.
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Build strong relationships with internal teams, external providers, and senior stakeholders to ensure effective collaboration.
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Drive continuous improvement by analysing performance data, identifying enhancements, and leveraging innovation in methodologies and tooling.
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Lead, develop, and mentor the service delivery team, fostering a culture of excellence and accountability.
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Establish governance structures to support service management (including Agile, DevOps, and ITIL practices).
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Manage incident, problem, and change management processes for technology services.
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Oversee software delivery governance, release management, and communication of release schedules.
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Define and track key performance indicators (KPIs) and service level agreements (SLAs), presenting performance and improvement plans to stakeholders.
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Ensure risks are identified, managed, and mitigated, with compliance to industry standards and regulatory requirements.
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Strategic Vision & Planning Ability to define and implement a long-term service delivery strategy.
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Stakeholder Engagement Strong communication and influencing skills across business and technical audiences.
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Leadership Experienced in building, leading, and developing high-performing teams.
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Continuous Improvement Skilled in embedding innovation and process optimisation.
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Risk & Compliance Knowledge of risk management frameworks and adherence to industry standards.
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Performance Management Proficiency in defining, monitoring, and reporting on KPIs and SLAs.
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Customer Orientation Proactive and service-focused approach to technology delivery.
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Analytical Skills Strong data analysis and problem-solving capabilities.
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Adaptability Ability to work effectively under pressure and in fast-changing environments.
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Financial Acumen Experience managing budgets and service delivery costs effectively.
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Bachelors degree in Computer Science, IT, Engineering, or related field.
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10+ years of experience in Service Delivery Management , ideally supporting large-scale ERP programmes.
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Strong knowledge of SAP environments, including transport management, release cycles, and landscape strategies.
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Familiarity with ServiceNow or equivalent service management platforms.
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Proven experience in service delivery frameworks (ITIL, change management, release governance).
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Experience with automation tools for deployment and release management.
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Knowledge of CI/CD pipelines and associated automation tooling.
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Hands-on experience across multi-tier environments, with exposure to SAP S/4, SAP Rise, and Azure .
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Strong track record in vendor and stakeholder management.
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Demonstrated success in leading continuous improvement initiatives.
Service Delivery / Vendor Manager
Posted 4 days ago
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Service Delivery / Change analyst
Posted 7 days ago
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Junior Service Delivery Manager
Posted 7 days ago
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Client Operations & Service Delivery Manager
Posted 10 days ago
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Senior Client Solutions Manager - New and Emerging Business (French) LinkedIn Marketing Solutions
Posted 17 days ago
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Job Description
Join us to transform the way the world works.
This role will be based in Dublin, Ireland.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn is one of the most trusted platforms globally, a place where our members invest their time, engage in meaningful conversations, build professional relationships, and do business. Within our Marketing Solutions business we are looking for a Client Solutions Manager to join our team in achieving our goal of empowering businesses to reach, engage and convert their target audience at scale.
The role of a Client Solutions Manager in LinkedIn is to build and manage relationships with our clients, by discovering and executing against client objectives and serving as a trusted advisor and consultant.
Client Solutions Managers collaborate with their Account Director partner/s as well as cross-functional teams to drive growth in their clients. This involves identifying trends and solving problems, providing ongoing marketing strategy consultation, as well as identifying areas where we can provide more value for our clients to build a case for upselling and incremental revenue opportunities.
**Responsibilities: **
+ Build strong relationships with LinkedIn Marketing Solutions customers by providing best-in-class consultative solutions that meet their marketing and business needs
+ Reach and exceed sales quotas while contributing to overall team goals
+ Create and manage a tiered service approach for your clients to deliver growth in your book
+ Proactively analyse and optimise your customers' advertising campaigns and marketing programs to make strategic and tactical recommendations to meet long-term goals and improve immediate advertising performance
+ Working closely with your Account Director, you will consult and advise on all aspects of your client's media campaigns including targeting, implementation, optimization, and reporting
+ Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery
+ Support your customers' communication and ongoing education, including a best-in-class onboarding experience and ad hoc education needs
+ Work effectively with various cross-functional partners in product, product marketing, insights, content marketing, technical support, and others to ensure customer success
+ Contribute to client events - Travel may be required up to 20%
**Basic qualifications:**
+ 5+ years of experience in client-facing roles with internal or external stakeholder management experience
+ 5+ years of work experience in digital media sales or a campaign/ account management function.
+ 3+ years in sales quota carrying role
+ Business fluency in French and English
**Preferred qualifications:**
+ Experience working with Enterprise Accounts
+ Ability to drive results and collaborate with Enterprise customers, creating relationships across many levels of a client
+ Experience of thriving in a result-driven environment
+ Ability to translate analytics and present them as insights and recommendations in a client facing setting to drive their marketing and commercial success
+ Experience of onboarding new clients to a self-service platform
+ Experience managing a broad range of advertising budgets and campaigns
+ Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
+ Ability to work independently and collaborate cross-functionally
+ Understanding/passion for internet advertising technology and marketing automation
**Suggested Skills:**
+ Communication and negotiation Skills.
+ Understanding of solution-based selling
+ Planning & Prioritization
+ Business Forecasting Skills
+ Collaboration
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Solution Engineer- AI Business Processes (AI & Sales and Service Solutions)

Posted 1 day ago
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SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
**Responsibilities**
In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for your assigned workload and a member of the sales team that consists of Digital AI Business Process Specialists, partners and engineering.
As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with a focus on Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.
+ Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
+ Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
+ Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
+ Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
+ Showcase Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
+ Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
+ Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
+ Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
+ Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings.
+ Address solution architecture considerations and competitive objection handling.
+ Assist in formalizing the customer proposal.
**Qualifications**
**Required Qualifications (RQs)**
+ Demonstrated technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience OR equivalent experience
**Preferred Qualifications (PQs)**
+ Technical pre-sales, technical consulting, or technology delivery, or related experience
+ Solution pre-sales for business applications and/or SaaS-based company or similar technology
+ Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
+ Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities
+ Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
+ Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio
+ Expert understanding and 1 - 2 years' experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and Government
+ Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 offerings, including competitors and related ecosystems.
+ Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst ( , MB-230 Customer Service Functional Consultant ( , MB-240 Field Service Functional Consultant ( , PL-200 Power Platform Functional Consultant ( )
#SMECCareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .