6 Professional Services jobs in Ireland
Professional Services Business Systems Analyst
Cork, Munster
Proofpoint
Posted today
Job Viewed
Job Description
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Are you passionate about optimizing business systems and enabling teams to deliver exceptional customer experiences? Join our dynamic Professional Services Operations team, and help shape the future of cybersecurity service delivery.
**About Us**
At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions.
**About the Role**
We are looking for a **Business** **Systems** **Analyst** to join our fast-paced, growing Professional Services Operations team. This is a high-impact role where you'll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes. You'll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment.
This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading **SaaS-based cybersecurity company** .
The right candidate brings a combination of **technical** **expertise** **, problem-solving skills, business process acumen, and a detail-oriented mindset** to drive operational efficiencies, and empower our consultants to deliver exceptional customer experiences. If you thrive in a dynamic environment and enjoy **building, testing, and** **optimizing** internal tools and processes to improve service delivery, come join us!
**Key Responsibilities**
+ **Business Tooling & Technology Enablement:**
+ Evaluate, test, and provide feedback on **third-party tools** (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
+ Implement **new tools** that **improve** **customer** **s'** **implementation and consultative services experience** , and **streamline delivery** , freeing up our consultants to focus on what matters
+ Support system administration for **Professional Services tooling** , including configuration, user support, and troubleshooting.
+ **Internal Utility & Tool Development:**
+ Develop **custom scripts, automation tools, or lightweight applications** to enhance consultant productivity and improve business operations.
+ Leverage APIs and automation frameworks to improve **data synchronization, reporting, and process automation** .
+ Maintain and document internally developed tools to ensure usability and long-term supportability.
+ **Process Engineering & Optimization:**
+ **Build** **and** **maintain** process workflows and **standard operating procedures (SOPs)** for the Professional Services team.
+ Explore and implement **Generative AI solutions** to streamline documentation, reporting, and internal communications.
+ Identify **bottlenecks and inefficiencies** in service delivery processes and propose **data-driven optimizations** .
+ **Collaboration & Communication:**
+ Provide **training and documentation** to end-users on new processes and tools.
+ Work with leadership to support **strategic initiatives** related to scalability, efficiency, and data-driven decision-making.
**Qualifications & Skills**
**Required:**
+ **Bachelor's degree** in **Computer Science** **, Computer Engineering, Systems Engineering, or equivalent work experience** .
+ Experience with **Professional Services Automation (PSA)** **or Interactive Project Management (IPM) tools**
+ **Experience with** **CRM systems (Salesforce preferred).**
+ **Strong programming skills** with experience in **Python** (preferred), JavaScript, SQL, or other scripting languages.
+ Experience using **Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise)** to enhance productivity, automate documentation, or support decision-making.
+ Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools.
+ Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization.
+ Excellent **problem-solving abilities** , **a** **d** **a** **ptability** ,great **communication** **ski** **lls** **,** strong **intrinsic motivation** **,** a **detail-oriented** approach to solving problems **,** and **experience** working in a **fast-paced, evolving** **organization** **.**
**Preferred:**
+ Familiarity with **automation and integration tools** (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.).
+ Understanding of **c** **ybersecurity concepts** .
+ Experience working within a **Professional Services or Customer Success organization** in a SaaS company.
+ Familiarity with **API development and integration** for connecting business systems.
+ Familiarity with web application frameworks (Django preferred).
+ Experience with Smartsheet and Calendly.
+ Experience with cloud platforms (e.g., AWS, Azure).
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Are you passionate about optimizing business systems and enabling teams to deliver exceptional customer experiences? Join our dynamic Professional Services Operations team, and help shape the future of cybersecurity service delivery.
**About Us**
At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions.
**About the Role**
We are looking for a **Business** **Systems** **Analyst** to join our fast-paced, growing Professional Services Operations team. This is a high-impact role where you'll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes. You'll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment.
This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading **SaaS-based cybersecurity company** .
The right candidate brings a combination of **technical** **expertise** **, problem-solving skills, business process acumen, and a detail-oriented mindset** to drive operational efficiencies, and empower our consultants to deliver exceptional customer experiences. If you thrive in a dynamic environment and enjoy **building, testing, and** **optimizing** internal tools and processes to improve service delivery, come join us!
**Key Responsibilities**
+ **Business Tooling & Technology Enablement:**
+ Evaluate, test, and provide feedback on **third-party tools** (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
+ Implement **new tools** that **improve** **customer** **s'** **implementation and consultative services experience** , and **streamline delivery** , freeing up our consultants to focus on what matters
+ Support system administration for **Professional Services tooling** , including configuration, user support, and troubleshooting.
+ **Internal Utility & Tool Development:**
+ Develop **custom scripts, automation tools, or lightweight applications** to enhance consultant productivity and improve business operations.
+ Leverage APIs and automation frameworks to improve **data synchronization, reporting, and process automation** .
+ Maintain and document internally developed tools to ensure usability and long-term supportability.
+ **Process Engineering & Optimization:**
+ **Build** **and** **maintain** process workflows and **standard operating procedures (SOPs)** for the Professional Services team.
+ Explore and implement **Generative AI solutions** to streamline documentation, reporting, and internal communications.
+ Identify **bottlenecks and inefficiencies** in service delivery processes and propose **data-driven optimizations** .
+ **Collaboration & Communication:**
+ Provide **training and documentation** to end-users on new processes and tools.
+ Work with leadership to support **strategic initiatives** related to scalability, efficiency, and data-driven decision-making.
**Qualifications & Skills**
**Required:**
+ **Bachelor's degree** in **Computer Science** **, Computer Engineering, Systems Engineering, or equivalent work experience** .
+ Experience with **Professional Services Automation (PSA)** **or Interactive Project Management (IPM) tools**
+ **Experience with** **CRM systems (Salesforce preferred).**
+ **Strong programming skills** with experience in **Python** (preferred), JavaScript, SQL, or other scripting languages.
+ Experience using **Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise)** to enhance productivity, automate documentation, or support decision-making.
+ Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools.
+ Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization.
+ Excellent **problem-solving abilities** , **a** **d** **a** **ptability** ,great **communication** **ski** **lls** **,** strong **intrinsic motivation** **,** a **detail-oriented** approach to solving problems **,** and **experience** working in a **fast-paced, evolving** **organization** **.**
**Preferred:**
+ Familiarity with **automation and integration tools** (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.).
+ Understanding of **c** **ybersecurity concepts** .
+ Experience working within a **Professional Services or Customer Success organization** in a SaaS company.
+ Familiarity with **API development and integration** for connecting business systems.
+ Familiarity with web application frameworks (Django preferred).
+ Experience with Smartsheet and Calendly.
+ Experience with cloud platforms (e.g., AWS, Azure).
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
This advertiser has chosen not to accept applicants from your region.
0
Part-qualified accountant - professional services
Dublin, Leinster
Accpro
Posted 1 day ago
Job Viewed
Job Description
Location: Dublin City Centre Salary: €35-45k basic DOE Job type: Full-time, permanent Our client, a leading multi-jurisdictional professional services firm, is recruiting for an Assistant Accountant to join their team.
This role will see the successful candidate gain experience working across a variety of SPVs.
Key Responsibilities Prepare and post accounting journals including accruals & prepayments Complete bank account reconciliations and post related journals to the GL Assist in the preparation of annual financial statements and tax returns Involvement in audit preparation and audit query resolution Assist with the completion monthly and quarterly management accounts Assist in the preparation and filing of quarterly regulatory returns Ad-hoc duties as required Key Skills Part-qualified ACCA/CPA Experience in accountancy firm or financial services environment Strong communication and interpersonal skills Highly organised with high attention to detail and ability to work on own initiative Proactive, positive and excellent team player Due to the high volume of applications received, we regret that we are unable to respond to all applications.
Only those suitable for this position will be contacted.
This role will see the successful candidate gain experience working across a variety of SPVs.
Key Responsibilities Prepare and post accounting journals including accruals & prepayments Complete bank account reconciliations and post related journals to the GL Assist in the preparation of annual financial statements and tax returns Involvement in audit preparation and audit query resolution Assist with the completion monthly and quarterly management accounts Assist in the preparation and filing of quarterly regulatory returns Ad-hoc duties as required Key Skills Part-qualified ACCA/CPA Experience in accountancy firm or financial services environment Strong communication and interpersonal skills Highly organised with high attention to detail and ability to work on own initiative Proactive, positive and excellent team player Due to the high volume of applications received, we regret that we are unable to respond to all applications.
Only those suitable for this position will be contacted.
This advertiser has chosen not to accept applicants from your region.
1
Ea required for global professional services org- d2
Dublin, Leinster
Lex Consultancy
Posted today
Job Viewed
Job Description
This company, a top-tier law firm, is seeking a proactive and detail-oriented Executive Assistant to join their Corporate Financial Institutions team.
Known for its innovative culture, commitment to diversity, and impactful business initiatives, this company offers a hybrid working environment and excellent career development opportunities.
Key Responsibilities Proactively manage partner inboxes and diaries, including scheduling domestic and international meetings.
Organise travel arrangements, including bookings, itineraries, expenses, and invoice processing.
Coordinate and organise group events, such as team Christmas parties and annual away days.
Maintain accurate data in the CRM system and ensure data integrity.
Liaise with internal departments, including Finance, IT, and Marketing, to support operational needs.
Collate, file, and manage materials and documents using the i Manage system.
Prioritise workloads and meet strict deadlines while providing additional support as required.
Key Skills and Requirements Minimum of three years in a responsible PA role within a busy professional services or corporate environment.
Strong skills in MS Office packages (Word, Power Point, and Excel) and overall IT literacy.
Excellent data management skills and attention to detail.
Ability to display initiative, problem-solving skills, and a willingness to learn.
High level of discretion and confidentiality, with a positive and efficient approach.
Strong interpersonal skills to foster effective relationships within the team and across the firm.
Salary offered at the upper end of the pay scale Hybrid working only 2 days onsite Location: Dublin 2 Access to tailored learning and development initiatives.
Inclusive and diverse workplace culture with a commitment to CSR, sustainability, and pro bono work.
Engagement in impactful business programmes and events No billing or dictation in this role How to get in touch If youre interested in learning more about this role please reach out to Richard Minchin on the Lex Consultancy team Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Legal Secretary Legal PA Commercial Legal PA
Known for its innovative culture, commitment to diversity, and impactful business initiatives, this company offers a hybrid working environment and excellent career development opportunities.
Key Responsibilities Proactively manage partner inboxes and diaries, including scheduling domestic and international meetings.
Organise travel arrangements, including bookings, itineraries, expenses, and invoice processing.
Coordinate and organise group events, such as team Christmas parties and annual away days.
Maintain accurate data in the CRM system and ensure data integrity.
Liaise with internal departments, including Finance, IT, and Marketing, to support operational needs.
Collate, file, and manage materials and documents using the i Manage system.
Prioritise workloads and meet strict deadlines while providing additional support as required.
Key Skills and Requirements Minimum of three years in a responsible PA role within a busy professional services or corporate environment.
Strong skills in MS Office packages (Word, Power Point, and Excel) and overall IT literacy.
Excellent data management skills and attention to detail.
Ability to display initiative, problem-solving skills, and a willingness to learn.
High level of discretion and confidentiality, with a positive and efficient approach.
Strong interpersonal skills to foster effective relationships within the team and across the firm.
Salary offered at the upper end of the pay scale Hybrid working only 2 days onsite Location: Dublin 2 Access to tailored learning and development initiatives.
Inclusive and diverse workplace culture with a commitment to CSR, sustainability, and pro bono work.
Engagement in impactful business programmes and events No billing or dictation in this role How to get in touch If youre interested in learning more about this role please reach out to Richard Minchin on the Lex Consultancy team Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Legal Secretary Legal PA Commercial Legal PA
This advertiser has chosen not to accept applicants from your region.
2
In-house recruiter required for global professional services org - d2 - 12 month ftc
Dublin, Leinster
Lex Consultancy Ltd
Posted 1 day ago
Job Viewed
Job Description
Recruiter 12 Month Fixed Term Contract Location: Dublin 2 (Hybrid) Department: Human Resources Contract: 12-month fixed term A leading global professional services organisation is seeking an experienced Recruiter to join its Human Resources team on a fixed-term basis.
This is an exciting opportunity to play a key role in delivering a best-in-class recruitment service across both professional and business support functions.
About the Role As Recruiter, you will: Manage the end-to-end recruitment lifecycle across a varied portfolio of roles.
Partner with internal stakeholders and preferred suppliers to ensure timely, high-quality hires.
Advertise roles internally and externally, proactively source candidates, and build a strong talent pipeline.
Support and advise hiring managers throughout the recruitment process.
Conduct screening calls and coordinate interviews.
Prepare and manage offer documentation, keeping candidates informed at every stage.
Issue contracts, collect references, and collaborate with the wider HR team to ensure a smooth onboarding process.
Assist with onboarding and maintain engagement with new joiners during their early days.
Act as a mentor to the business services graduate.
Maintain accurate recruitment data and track key hiring metrics.
Work closely with the Recruitment Senior Manager to support daily operations and strategic initiatives.
About You Minimum of 3 years recruitment experience, ideally within a corporate or professional services environment.
Strong relationship-building and stakeholder management skills, with a client-focused approach.
Solid understanding of employment law and recruitment best practices.
Highly organised, process-driven, and detail-oriented.
Able to manage multiple roles and prioritise effectively in a fast-paced environment.
High level of professionalism, discretion, and integrity.
Confident engaging with senior stakeholders and working collaboratively within a high-performing HR team.
To Apply Please email Richard on the Lex Consultancy team at.
Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Min 3 years previous Recruitment Exp Professional Services Collaborative team player
This is an exciting opportunity to play a key role in delivering a best-in-class recruitment service across both professional and business support functions.
About the Role As Recruiter, you will: Manage the end-to-end recruitment lifecycle across a varied portfolio of roles.
Partner with internal stakeholders and preferred suppliers to ensure timely, high-quality hires.
Advertise roles internally and externally, proactively source candidates, and build a strong talent pipeline.
Support and advise hiring managers throughout the recruitment process.
Conduct screening calls and coordinate interviews.
Prepare and manage offer documentation, keeping candidates informed at every stage.
Issue contracts, collect references, and collaborate with the wider HR team to ensure a smooth onboarding process.
Assist with onboarding and maintain engagement with new joiners during their early days.
Act as a mentor to the business services graduate.
Maintain accurate recruitment data and track key hiring metrics.
Work closely with the Recruitment Senior Manager to support daily operations and strategic initiatives.
About You Minimum of 3 years recruitment experience, ideally within a corporate or professional services environment.
Strong relationship-building and stakeholder management skills, with a client-focused approach.
Solid understanding of employment law and recruitment best practices.
Highly organised, process-driven, and detail-oriented.
Able to manage multiple roles and prioritise effectively in a fast-paced environment.
High level of professionalism, discretion, and integrity.
Confident engaging with senior stakeholders and working collaboratively within a high-performing HR team.
To Apply Please email Richard on the Lex Consultancy team at.
Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Min 3 years previous Recruitment Exp Professional Services Collaborative team player
This advertiser has chosen not to accept applicants from your region.
3
Junior service delivery manager
Cork, Munster
Clearstream Fund Centre S.A., Cork Branch
Posted 1 day ago
Job Viewed
Job Description
Build the future of financial markets.
Build yours.
Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment.
With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets.
Join our One Global Team! Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider.
With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable.
Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Brse Group, Clearstream is an international central securities depository (ICSD).
It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Cork Your career at Deutsche Brse Group Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients.
They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening.
The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations.
They are responsible for building a relationship of trust with our clients.
Your Responsibilities Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage data for monthly and quarterly service reviews Manage all clients' escalations and incidents to full recovery and provide regular update communication Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery Own agreed service improvement plans and reporting Own Clients' projects including big or small events and onboarding/offboarding projects Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures Participate to all assigned training Act and work in compliance with all internal rules and policies Key interlocutors Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation Account Management Team: to be aligned and ensure a proper follow-up of our clients Client Service team Managers: key contact in order to solve the client's query Product Owner: key contact in order to solve the client's query IT Engineering: key contact in order to solve the client's query Your Profile At least a first experience working in a similar role and services provider Fluency in English and/or French - German would be considered as an asset Communication skills Problem solving oriented Teamwork Relationship management Challenge management Project management
Build yours.
Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment.
With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets.
Join our One Global Team! Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider.
With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable.
Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Brse Group, Clearstream is an international central securities depository (ICSD).
It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Cork Your career at Deutsche Brse Group Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients.
They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening.
The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations.
They are responsible for building a relationship of trust with our clients.
Your Responsibilities Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage data for monthly and quarterly service reviews Manage all clients' escalations and incidents to full recovery and provide regular update communication Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery Own agreed service improvement plans and reporting Own Clients' projects including big or small events and onboarding/offboarding projects Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures Participate to all assigned training Act and work in compliance with all internal rules and policies Key interlocutors Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation Account Management Team: to be aligned and ensure a proper follow-up of our clients Client Service team Managers: key contact in order to solve the client's query Product Owner: key contact in order to solve the client's query IT Engineering: key contact in order to solve the client's query Your Profile At least a first experience working in a similar role and services provider Fluency in English and/or French - German would be considered as an asset Communication skills Problem solving oriented Teamwork Relationship management Challenge management Project management
This advertiser has chosen not to accept applicants from your region.
4
Senior Vice President, Service Delivery General Management Manager
Dublin, Leinster
BNY
Posted today
Job Viewed
Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Vice President – Transfer Agency Group manager , to join our Transfer Agency team. This role is located in Dublin – on a HYBRID basis (4 days a week in office.
BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The team provides both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Alongside our client services and oversight roles, the group also complete regulatory reporting, governance reporting to the relevant local and global groups, budget management and agile implantation of new business.
Reporting to Head of Transfer Agency, the successful candidate will be a manager of managers, in a client facing role and be responsible for devising and delivering on the local and global strategies within the team with respect to automation, developments for new business and governance on existing processes in accordance with both corporate and regulatory requirements. The candidate will represent the function via multiple stakeholder events, governance decision groups, RFP and client onboardings.
In this role, you’ll make an impact in the following ways:
- Set the strategic direction for your group in line with corporate goals and expectations, working with your peers to ensure the alignment across the business.
- As a manager of managers, set the control framework to empower your team to identify and manage risks
- Senior escalation point on client/internal escalations, governance, projects and error resolution
- Working with your team, ensure that risks are managed effectively with respect to organisation structure, breaking down silos and addressing key group dependencies
- Goal setting, staff appraisals and performance reviews across the group
- Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
- Deliver plans and strategies in order to manage expense
- Deliver in client due diligence, board meetings or RFPs as required
To be Successful in this role, we’re seeking the following:
- Demonstratable experience in setting strategic direction of a large team / group
- Third level qualification is preferred or the equivalent combination of education and experience
- 10-15 years of work experience in Transfer Agency is required, at least 5 of these in a senior position (CF role desirable)
- Broad Transfer Agency and industry knowledge is required. Wider experience within Fund Services is desired
- Must be capable of working as part of a broad management team and also on own initiative
- Career progression for high achieving candidates
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score,
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score,
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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