39 Program Support jobs in Ireland
Program Support Officer
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Job Description
About Us
GOAL has responded to the world's major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.
Job Purpose
Reporting to the Deputy Regional Director (Africa), The Programme Support Officer will play a vital role in the support of GOAL's existing country programmes in the African region (Uganda, Ethiopia, South Sudan, Sudan, Niger, Zimbabwe, and Sierra Leone). Working in a fast paced environment you'll be part of a dedicated programmes team undertaking tasks which will touch on a wide range of GOAL's overseas programmes and HQ functions, primarily responsible for providing administrative support for a range of duties including grant management and country support.
**Please note this role is based in our HQ office in Dun Laoghaire, Co Dublin - we ask our employees to attend the office 2 days per week as per our hybrid working policy**
Key Responsibilities
Grant Management
- Provide support to the Africa Desk team and Programme Operations Team in their administration and management of GOAL's portfolio of grants and country programme related tasks
- Provide support in the development of reports and grant proposals as required.
- Develop reports to major donor agencies, specifically: Irish Aid's Programme Funding and humanitarian instruments; ECHO; EuropeAid; FCDO; etc. Develop familiarity with relevant donor guidelines
- Ensure management and adherence to schedules related to donor grant management priorities
- Maintain GOAL's registrations with all key donors.
- Gap fill for Desk Officers on leave / in the field / role under recruitment as required.
Country and Operations Team
- Arrange and track communications for weekly team meetings and programme review committee meetings.
- Provide support on the consolidation and review of the Annual Country plans.
- Support the Director of International Programmes on the GOAL Programmes Subcommittee preparation, and other management information for GOAL board meetings as required.
- Work with the Communications Department and country programme teams to develop and submit high quality case studies, stories of change or success stories and media input.
- Emergency support - Providing general support for Desk during emergency response, including sitreps and GMS support.
- Ensure and maintain GOAL registration in countries of operations.
Information Management:
- Providing support and ensure the Grant Management System, GMS is up to date
- Where required, support the maintenance of key departmental systems including the internal SharePoint page and grant management system.
Key Requirements
- Some previous experience working in an INGO in a similar HQ or field-based role.
- Previous experience in busy administration role with demonstrable capacity for delivering accurate work in multi-priority context.
- A strong sense of mission and appreciation of the aims and objectives of GOAL.
- Adept in use of Word, Excel, PowerPoint.
- Fluent in spoken and written English with strong communication and analytical skills.
Desirable
- Demonstrable experience in donor relationship management, including grant management, proposal and report writing, ideally within the development context and/or with GOAL's key institutional donors (Irish Aid, USAID, FCDO, ECHO, EU DevCo, UN agencies, etc.).
- Familiarity with key donor priorities and grant implementation, monitoring and evaluation guidelines.
- Specific knowledge or experience of GOAL's thematic programme or sectors
**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to
work 2 days
per week from our office in Dun Laoghaire, Dublin**
We strongly encourage you to apply even if you do not meet every requirement listed. At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team
Office Support
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About Us
Coleman Legal LLP is a very busy litigation practice based in Dublin 1. As part of the firm's continuing growth, we are currently looking to recruit an Office Support to work as part of a dynamic team.
About The Role
We are seeking a reliable, detail-oriented, and proactive
Office Support professional
to join our team on a fixed-term contract (8 months). This position is ideal for someone who enjoys keeping things organized, assisting others, and playing an important role in the day-to-day operations of a legal practice.
Key Responsibilities
- Provide general administrative support to solicitors, legal executives and office staff.
- Front desk tasks: answer and direct phone calls; greet clients and visitors professionally.
- Maintain and organize electronic and physical case files/records.
- Handle incoming and outgoing mail, deliveries, and court filings.
- Assist with document preparation, and scanning.
- Ensure office supplies and equipment are maintained and stocked.
- Perform other administrative or clerical tasks as needed.
Qualifications
- Prior experience in an office setting (law firm experience a plus but not required).
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and basic office technology.
- Ability to prioritize multiple tasks and work efficiently under deadlines.
- A good work ethic and a willingness to learn
Benefits
- Career Growth and opportunities for advancement within the company
- A positive and supportive work environment and company culture
- Access to public transport (Luas stops, Connolly Station and several bus stops)
- Social Events
Office Support Specialist
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Refrigeration Solutions are hiring an Office Support Specialist to join our team in the engineering office. Daily tasks require attention to detail, proficiency in Microsoft Excel and Office software, and management of various records and documents. The role will include working with clients, installation engineers and sales to ensure customer success and operational efficiency.
Key responsibilities:
- Contact with office personnel and installation engineers
- Contact with suppliers
- Material ordering
- Co-ordination of labour resources
- Issuing PO numbers
- Administrative tasks and quotation issuing
- Compiling site replated paperwork e.g. Safety Files, O&M Manuals
- Fleet maintenance e.g. Tax, DOE
Key competences:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and to tight deadlines
- Excellent administration skills and attention to detail
Requirements:
- Immediate Commencement
- 2 year's experience in a similar position
- IT Proficient
- Must have proven time management and organisational skills
- Ability to work with a variety of departments and self motivate
Job Type: Full-time
Pay: €28,000.00-€30,000.00 per year
Work Location: In person
Temporary Office Support Roles
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Temporary Office Support Roles
Positions Available: Mailroom Assistant, Receptionist, Admin Support
Location: Dublin
Duration: One-day assignments up to ongoing temporary contracts
Start Date: Immediate / As required
Pay Rate: 13.50€ per hour
About the Roles:
We're currently recruiting for flexible temporary office support roles across Dublin. Whether you're available for just one day or looking for something longer-term, we have opportunities to suit your schedule.
Key Duties May Include:
Mailroom Assistant
Sorting and distributing mail and packages
Handling deliveries and liaising with couriers
Keeping the mailroom organised
Receptionist
Welcoming visitors and managing the front desk
Answering and transferring calls
Booking meeting rooms and handling general queries
Admin Support
Filing, scanning, and data entry
Updating spreadsheets and documents
Supporting teams with general office tasks
What We're Looking For:
Previous office experience (desirable but not essential)
Good communication and organisational skills
Proficient in MS Office (Word, Excel, Outlook)
Professional, punctual, and adaptable
Why Apply?
Weekly pay
Flexible assignments - from one day to ongoing
Great way to gain experience in different industries
Supportive recruitment team
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
Program Manager, Advertiser Support
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Advertiser & Payment Support Operations' (A&P) mission is to optimize the Advertiser & Payments end-to-end support experiences through monitoring program performance, driving continuous improvement and implementing support plans. We are responsible for the overall health and performance of our advertisers service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses, and advertisers on Meta by ensuring we address their pain points. We foster innovation, ownership and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Meta to drive our business forward by representing the voice of the community to improve their experience, enhancing customer support operations, combining quantitative with qualitative signals to influence product roadmaps, focusing on data management and scaling measurement outcomes.The Advertiser Support team is seeking an experienced program manager to run outsourcing delivery operations, manage vendor relationships and oversee complex issues around Meta's product, policies and procedures. This position will focus work with a wide variety of internal and external teams providing scalable outsourcing solutions. The team is at the forefront of managing support for all Meta's advertisers ranging from our smallest and biggest advertisers. This is an exciting opportunity to help drive impact and strengthen user trust across the Meta family of apps. We are seeking an experienced and highly motivated program manager to join our Advertiser Support team. As a Program Manager, you will be responsible for managing and optimizing the performance of our vendor partners in support of our Integrity operations. This is a unique opportunity to work with a talented team and make a significant impact on our organization's success.
Program Manager, Advertiser Support Responsibilities:
- Develop and implement strategies to improve vendor performance, quality, and efficiency
- Collaborate with cross-functional teams to identify and resolve operational issues
- Analyze data and metrics to inform decision-making and drive process improvements
- Develop and maintain relationships with vendor partners and internal stakeholders
- Ensure compliance with company policies, procedures, and regulatory requirements
- Identify opportunities for cost savings and process improvements
- Provide regular reporting and updates to leadership on vendor performance and operational metrics
- End to end program management of complex projects that can span time zones and across functional teams
- Proactively identify program risks, develop and execute mitigation plans, and communicate rationale
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- Investigate, troubleshoot, and resolve sensitive escalations to unblock advertisers from advertising on the platform
- Please note at times some weekend work and/or after hours work may be required
Minimum Qualifications:
- 4+ years of experience in an vendor management, online operations, customer support, project management, consulting, online escalations environment or relevant experience
- Experienced communicator with influencing skills across different stakeholders, including different ranges of stakeholders
- Proven track record of successfully managing vendor relationships and driving process improvements
- Analytical and problem-solving skills
- Experience in project management and managing strategic projects with cross-functional teams
- Track record of driving process improvements and cost optimizations
Preferred Qualifications:
- Experience working in customer support, online operations or trust & safety environment
- Knowledge of vendor management best practices and industry trends
- Certification in vendor management or a related field (e.g., CVA, VMO)
- Familiarity with KPI management, quality assurance and process optimization
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Program Manager, Advertiser Support
Posted 19 days ago
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Job Description
Advertiser Experience & Support Operations mission is to optimize the Advertiser end-to-end support experiences through monitoring program performance, driving continuous improvement and implementing support plans. We are responsible for the overall health and performance of our advertisers service delivery to ensure that our customers have a seamless experience on our platform. This team fosterers the growth of communities, businesses, and advertisers on Meta by ensuring we address their pain points. We foster innovation, ownership and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Meta to drive our business forward by representing the advertiser community to improve their experience, enhancing customer support operations, combining quantitative with qualitative signals to influence product roadmaps, focusing on data management and scaling measurement outcomes. The Advertiser Support team is seeking an experienced program manager to run outsourcing delivery operations, manage vendor relationships and oversee complex issues around Meta's product, policies and procedures. This position will focus work with a wide variety of internal and external teams providing scalable outsourcing solutions. The team is at the forefront of managing support for all Meta's advertisers ranging from our smallest and biggest advertisers. This is an exciting opportunity to help drive impact and strengthen user trust across the Meta family of apps. We are seeking an experienced and highly motivated program manager to join our Advertiser Support team. As a Program Manager, you will be responsible for managing and optimizing the performance of our vendor partners in support of our Integrity operations. This is a unique opportunity to work with a high performing team and make a significant impact on our organization's success.
**Required Skills:**
Program Manager, Advertiser Support Responsibilities:
1. Develop and implement strategies to improve vendor performance, quality, and efficiency
2. Collaborate with cross-functional teams to identify and resolve operational issues
3. Analyze data and metrics to inform decision-making and drive process improvements
4. Develop and maintain relationships with vendor partners and internal stakeholders
5. Ensure compliance with company policies, procedures, and regulatory requirements
6. Identify opportunities for cost savings and process improvements
7. Provide regular reporting and updates to leadership on vendor performance and operational metrics
8. End to end program management of complex projects that can span time zones and across functional teams
9. Proactively identify program risks, develop and execute mitigation plans, and communicate rationale
10. Identify actionable insights, suggest recommendations and influence team strategy through effective communication
11. Investigate, troubleshoot, and resolve urgent escalations to unblock advertisers from advertising on the platform
12. Please note at times some weekend work and/or after hours work may be required
**Minimum Qualifications:**
Minimum Qualifications:
13. 8+ years of experience in an vendor management, online operations, customer support, project management, consulting, online escalations environment or relevant experience
14. Certification in process improvement methodologies such as Lean Six Sigma
15. Experienced communicator with influencing skills across different stakeholders, including different ranges of stakeholders
16. Experience in project management and managing strategic projects with cross-functional teams
17. Track record of successfully managing vendor relationships and driving process improvements
18. Analytical and problem-solving skills
19. Track record of navigating through ambiguity
20. Track record of driving process improvements and cost optimizations
**Industry:** Internet
B2B Back Office Support Agent
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B2B Back Office Support Agent at one of Europe's leading online retail groups (Full-time, 40.5 hours/week)
, part of the wider 123ink group of companies across Europe, is looking for a B2B Back Office Support Agent to support our growing B2B client base from our Dublin office.
This is an excellent opportunity for someone with strong organisational skills, attention to detail, and a customer-focused mindset to join a dynamic and international team.
You're right for this role at because…
- You have 1–2 years of experience in a back-office, administrative, or sales support role.
- You're organised, accurate, and comfortable working with data, reports, and systems.
- You enjoy supporting sales colleagues and ensuring smooth processes for clients.
- You're proactive in keeping records up to date and following up on outstanding actions.
- You're able to communicate professionally with clients and colleagues alike.
- You're confident using MS Office and eager to learn CRM/ERP systems.
As part of your job you'll…
- Manage back-office sales administration, including order processing, quotations, and client records.
- Support the sales and business development teams with reporting, pipeline updates, and client documentation.
- Liaise with Customer Service and Warehouse teams to ensure smooth order fulfilment and excellent client experience.
- Handle client queries and follow-ups in a timely and professional manner.
- Maintain accurate records in our CRM and ERP systems.
- Prepare sales reports, activity summaries, and support materials for management.
- Assist in coordinating campaigns, mailings, or promotional activities from an administrative perspective.
- Ensure compliance with company policies, procedures, and business ethics codes.
Skills and qualifications…
- Excellent spoken and written English.
- Strong organisational skills and attention to detail.
- Ability to prioritise tasks and manage time effectively.
- Willingness to learn our business model, products, and systems.
- Strong team player, with good interpersonal and communication skills.
- Proficiency with MS Office; CRM/ERP experience is a plus.
What you can expect from us…
- A rewarding job in a thriving, vibrant company.
- Competitive salary and benefits.
- Opportunities for training and personal development.
- A collaborative and international work environment (700+ colleagues across Europe).
- Career progression opportunities as the company continues to expand.
- A healthy work-life balance and supportive team culture.
About
is one of Ireland's biggest and best suppliers of printer consumables. Founded in Dublin in 2006, we now serve over 400,000 clients across Ireland. As part of the 123ink group (active in Benelux, Spain, UK, Netherlands, Ireland, Sweden, and Poland), we're growing rapidly and continue to expand our client base across Europe.
Our business strategy is simple: customers are at the heart of everything we do. That means excellent service, competitive pricing, and fast, reliable delivery.
We're looking for motivated, detail-oriented team members who want to build their career with us in a supportive and ambitious environment.
Job Type: Full-time
Work Location: Dublin office (in person)
Job Type: Full-time
Pay: €30,000.00-€32,000.00 per year
Benefits:
- Additional leave
- Company events
- Employee assistance program
- Employee discount
- On-site parking
- Store discount
Work Location: In person
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Training Program Manager, International Support
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* Join the Future of Commerce with Whatnot *
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces –together.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we're just getting started As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
* *
Role
The Training Program Manager for the International Support team will be responsible for deeply understanding the skills required to thrive in our front line agent teams, executing a strategic approach to building those skills at pace and scale, and constantly evaluating where training tactics are succeeding or lagging. You will work closely with team members across different levels and tenures to bridge knowledge gaps, improve the quality and reliability of customer interactions, and driving efficiency within agent day-to-day operations. You will also be responsible for collaborating with, and supporting our external partner teams ensuring consistent process and quality across the enterprise.This is an excellent opportunity for a training professional with diverse experience in instructional design and building content.
- Continuously deepen your understanding of how customer and agent experiences intersect in order to deploy the strategies and tactics which will yield the largest impact
- Design and implement comprehensive training framework for the support team, including new hire onboarding and continuing education which is built for scale
- Drive a strategic transformation in our training function from teaching teams policies to teaching teams skills so that our teams are more adaptable to a fast-paced, dynamic business environment
- Lead onboarding and training sessions for new hires on the team, and regularly conduct continuous training sessions to ensure adoption of new processes and fill knowledge gaps
- Work with QA, Policy, and Ops teams to identify knowledge gaps and proactively address them through training
- Build and manage project plans for training rollouts
- Develop and implement KPIs to assess the effectiveness of training programs. Regularly analyze training data to identify trends, assess knowledge retention and evaluate the impact of training on employee performance
- Partner with our Vendor Management teams to ensure there is consistency across the enterprise with learning development and knowledge retention
- Build a centralized training repository to ensure consistency and accessibility of learning materials
- Leverage LMS tools, knowledge bases, and AI-driven training solutions to automate and scale learning programs
Team members in this role are required to be within commuting distance of our Dublin, Ireland hub.
* *
You
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company.
- 7+ years of experience in training program management, L&D, or support operations
- A strong focus on internal customers' needs and satisfaction, with an emphasis in demonstrating return on investment in training
- A player-coach mindset where you are as comfortable executing strategic tactics as you are developing them
- You have familiarity with working with large, diverse customer support, and operations organizations (preferred)
- Understanding of industry learning trends and best practices, adult learning theory, and instructional design principles
- Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor-led, remote classroom, synchronous/asynchronous) for a variety of audiences
- You have knowledge of Learning Management Systems, Zendesk, data platforms such as Sigma, familiar with excel/google Sheets (Knowledge of SQL preferred)
- You have experience in startups, marketplaces, or e-commerce (preferred)
- You have worked within multichannel support operations (chat, email, sms, phone)
- Ability to adapt well to fast-paced environments with quickly changing circumstances, direction, and strategy
- You have the flexibility to occasionally work shifts, holidays, and outside of standard schedule
* Benefits *
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
- Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Please find our Whatnot Candidate Privacy Notice here.
* EOE *
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: €100K - €130K
Office Admin Support
Posted today
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Office Admin Support
Position
Full time maternity cover for 12 months hours from 08:30am - 5pm. Office based. Work as part of a back office team supporting our aftersales field staff and customers across Ireland.
- Processing of after sales orders / invoicing / stock ordering / booking in and out
- Preparation / updating / issuing of service reports and RAMS - Filing / distribution / follow-up
- Prepare yearly calendar and invoicing files
- Maintain minutes of weekly service meetings and follow-up
- Participation in stock reconciliations and annual stock-take
- Timesheet entry and allocation
- Answering customer phone queries
- Other ad-hoc duties as required
- Holiday fill in as required
Basic Requirements
- Experience of working in a small team/busy office environment
- PC literate - strong competency in Microsoft Word / Excel / PowerPoint
- Excellent communication skills - ability to work with various support functions & colleagues worldwide
- Attention to detail, ability to multitask and work under pressure
- Previous experience of working with SAP (S4/HANA) desirable
Benefits
- €16.50 hourly rate
- 22 days paid holiday per annum
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: €16.50 per hour
Expected hours: 38.75 per week
Benefits:
- Bike to work scheme
- On-site parking
Experience:
- Administrative: 2 years (required)
Language:
- English (preferred)
Work authorisation:
- Ireland (required)
Work Location: In person
Data Center Services Program Manager, Construction Execution Support
Posted today
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- Bachelor's degree in a technical field, or equivalent practical experience.
- 5 years of experience in program management.
Experience in agreement negotiation, management and administration.
- Certification in Project Management Professional (PMP) or equivalent.
- 5 years of experience managing cross-functional or cross-team projects.
- Experience in construction management.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
Responsibilities- Support construction delivery of our critical data centers by facilitating an integrated project execution strategy across Google's construction portfolio in EMEA.
- Measure project performance across the life-cycle of the portfolio and organize team feedback, lessons learned and strategy improvements.
- Drive construction team performance excellence by working with the cross-functional teams and partnering with the local site teams through project execution to ensure organized functional operations.
- Implement delivery and execution improvements identified at pilot sites for long-term effectiveness, while incorporating new business requirements and driving continual improvement.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.