283 Qc Supervisor jobs in Ireland
QC Stability Supervisor
Posted today
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Job Description
The role of QC Stability Supervisor is to manage a team of analysts and provide guidance, support, coaching and mentoring to deliver a best in class stability program. The role involves ensuring the correct procedures are adhered to in order to comply with GMP, Health and Safety, SOP's for both environmental and regulatory requirements.
Location: Onsite in our Loughrea laboratory (5 days per week).
As QC Stability Supervisor your key responsibilities are as follows:
- Co-ordinate and manage the on-site stability programme at CPML.
- Co-ordinate the stability programme in Chanelle Lab Jordan relating to the CPML site.
- Liaising with customers as the need arises
- Assisting in internal and external audits
- Problem solving and team management.
- Responsible for putting corrective actions in place and ensuring ongoing compliance with customer specifications and Chanelle QMS
- Assessing and delivering product specifications and customer requirements
- Actively promote best practice in quality methods and continuous improvement.
- Ensure all process documentation is fully auditable i.e. that it is prepared, updated and filed in accordance with all Regulatory guidelines.
- Provide project leadership to ensure effective planning and timely execution of all process improvements.
- Provide technical advice and support to other departments in relation to investigations.
- Update of site quality system with recommendations for improvement where appropriate.
- Ensure adherence to all relevant Standard Operating Procedures (SOP's), Calibration and Operation Instructions (COI's) and existing test methods with reference to pharmacopoeia's, specifications, regulations and industry standards
- Scheduling the testing of stability finished product formulations for analysis as per stability study ensuring the testing are carried out as per the approved study protocol
- Responsible for real time stability testing of stability study sample within the study window period within Quality Control Department in close co-operation with commercial batch testing Supervisor.
- Ensuring Reference standards, reagents, chemicals, HPLC/UPLC/GC columns are made available for analysis and stock is maintained in required quantity. Liaise with Lab technician and lab administrators to act promptly in ordering consumables required for testing.
- Ensure stability testing, method transfer and protocols are accurately completed on a timely basis as per GMP/ICH guidelines
- Ensure product requiring external analysis is accurately documented, despatched and a certificate of analysis received in a timely manner
- On-going monitoring of external laboratories
- Approval of analytical reports, obtaining and reviewing certificates of analysis (where appropriate) and approval of material
- Ensure trend analysis is completed as per GMP requirements
- Ensure stability protocols and reports are completed as per GMP requirements in a timely manner
- Management and completion of Deviations, OOS/OOT investigations, LIRs; to its conclusion with sound scientific justification to meet the HPRA and EU regulations and communicate promptly to QP's and Quality Assurance team and QC manger. Implement corrective actions to prevent re-occurrences.
- Monitoring of OOS and deviations for trend development, highlighting and implementing areas for improvement
- Display proven ability in troubleshooting and problem solving, supporting analyst's/trainee's.
- Selection and recruitment of QC analytical staff in conjunction with QC Manager/HR
- Training of new personnel in the receipt and analysis of finished product/stability samples, ensuring all personnel are fully trained prior to analysis
- Ensure a training plan is prepared for each member of the Stability group and training records are maintained and kept up to date at all times.
- Review all laboratory notebooks, records, chromatograms etc. to an acceptable GLP standard and up to date at all times
- Liaising with other team leaders/supervisor/manager and production such that timely feedback of all queries, reporting of results and approval of product is achieved in accordance with their requirements
- Review and update of existing quality procedures/systems while also highlighting, preparing and implementing new quality procedures/systems such that the quality system can be continuously improved
- Ensure records pertaining to Stability are all kept up to date and filed.
- Performance monitoring of the Stability staff.
- Benchmarking of the company's technical capability against external best practice
- Any other duties as assigned by the QC Manager.
Education Experience:
- Bachelor's degree in a science-based discipline.
- Minimum of 5 years of relevant experience in a pharmaceutical environment.
- People management experience with the ability to lead and motivate a team.
- Experience working within a pharmaceutical cGMP environment, with knowledge of EU GMP.
Skills Competencies:
- Strong computer skills, particularly in Microsoft Office.
- Strong organizational skills, time management skills, and the ability to prioritize competing demands.
- People management experience with the ability to lead and motivate a team.
- Strong technical skills and working knowledge of the most common analytical techniques and relevant software.
- Strong adherence to ALCOA+ data integrity principles.
- Ability to build relationships and collaborate effectively with others.
- Excellent communication skills, both verbal and written.
- Strong analytical ability and problem-solving skills.
- Flexible and willing to learn and develop new technical people skills.
Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.
QC Lab Supervisor
Posted today
Job Viewed
Job Description
QC Lab Supervisor – Pharma Industry
About the Company
Our client is a well-established pharmaceutical organisation with a proven track record in Oral Solid Dosage manufacturing. They offer a collaborative and high-performing environment where technical expertise and leadership are valued and rewarded.
About the Position
This senior QC role is designed for an experienced professional who can take ownership of laboratory operations, ensure compliance with regulatory requirements, and provide technical leadership. You'll lead a team of QC analysts, oversee complex testing methods, and play a key role in supporting product quality, regulatory compliance, and continuous improvement initiatives.
Key Responsibilities
- Supervise day-to-day QC laboratory operations, ensuring timely and accurate testing results.
- Provide technical expertise in HPLC, GC, method validation, and analytical troubleshooting.
- Lead the preparation and review of validation protocols, reports, SOPs, and compliance documentation.
- Oversee instrument qualification, calibration, and maintenance activities.
- Manage data integrity processes, including LIMS and CSV compliance.
- Ensure QC operations meet GMP standards and inspection readiness requirements.
- Mentor and develop QC analysts, fostering a culture of quality and accountability.
- Collaborate with cross-functional teams to support manufacturing and product release timelines.
Experience/Requirements
- 10+ years' experience in QC laboratories within the Irish pharmaceutical sector, ideally in Oral Solid Dosage.
- Strong expertise in HPLC and GC, with proven experience in method validation and protocol/report writing.
- Solid knowledge of CSV, instrument qualification, and LIMS systems.
- Demonstrated leadership skills with prior experience supervising or mentoring QC teams.
- In-depth knowledge of Irish and international pharma regulations (GMP, GLP, ICH).
- Experience working in MNC environments preferred.
Remuneration Package
A highly competitive salary and benefits package is available for the successful candidate, along with strong career development opportunities in a progressive organisation.
QC Laboratory Supervisor
Posted today
Job Viewed
Job Description
The role involves managing a team and applying technical expertise to support analytical testing of finished products and raw materials. This must be done using the correct procedures to comply with cGMP, Health and Safety, SOPs, environmental, and regulatory requirements while ensuring customer needs are met. This position reports to the QC Laboratory Manager.
Location: Onsite in our Loughrea laboratory (5 days per week).
As a QC Laboratory Supervisor, you will be responsible for:
- Managing a team of Quality Analysts and ensuring that all testing is conducted in accordance with current EU and Pharmacopeial requirements.
- Planning, scheduling, and coordinating analytical testing within the team.
- Ensuring the highest standards with regard to data integrity and compliance with current guidelines.
- Managing analyst performance, including annual reviews, ongoing development plans, time and attendance, and training records.
- Achieving required testing schedules by assigning and ensuring team and individual KPIs are met, allowing the timely completion of testing to meet planned due dates.
- Ensuring the timely review and approval of laboratory results, protocols, and reports for finished products and stability studies.
- Providing technical guidance in the event of equipment failure, calibration failure, out-of-specification (OOS) results, and any other laboratory issues as appropriate.
- Ensuring all laboratory equipment is maintained and calibrated.
- Performing detailed root cause investigations into out-of-specification (OOS) results or any analytical errors that occur in the laboratory.
- Ensuring method transfer activities are completed on time within the team.
- Ensuring adherence to all relevant Standard Operating Procedures (SOPs), Calibration and Operation Instructions (COIs), and existing test methods, with reference to pharmacopoeias, specifications, regulations, and industry standards.
- Conducting statistical trend analysis in accordance with current GMP/GLP requirements.
- Supporting reviewers in reviewing all laboratory notebooks, records, chromatograms, etc., to ensure compliance with GLP standards.
- Managing consumables stock levels in the laboratory.
- Ensuring that relevant working standards and reference standards are always available and not expired.
- Assisting the QC Manager in hosting regulatory inspections and customer audits.
- Ensuring that corrective actions identified from observations raised during regulatory and customer audits are implemented in a timely manner.
- Ensuring that all GMP-related documentation is regularly reviewed and updated in accordance with company policy.
- Supporting the QC Manager in reviewing and approving company Standard Operating Procedures (SOPs).
- Ensuring that continuous improvement initiatives are identified and implemented in the laboratory as appropriate.
- Performing any other duties assigned by the QC Manager.
Education Experience:
- Bachelor's degree in a science-based discipline.
- Minimum of 5 years of relevant experience in a pharmaceutical environment.
- People management experience with the ability to lead and motivate a team.
- Experience working within a pharmaceutical cGMP environment, with knowledge of EU GMP.
Skills Competencies:
- Strong computer skills, particularly in Microsoft Office.
- Strong organizational skills, time management skills, and the ability to prioritize competing demands.
- People management experience with the ability to lead and motivate a team.
- Strong technical skills and working knowledge of the most common analytical techniques and relevant software.
- Strong adherence to ALCOA+ data integrity principles.
- Ability to build relationships and collaborate effectively with others.
- Excellent communication skills, both verbal and written.
- Strong analytical ability and problem-solving skills.
- Flexible and willing to learn and develop new technical people skills.
Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.
Quality Assurance Quality Control Engineer
Posted today
Job Viewed
Job Description
About
My client is a leading provider of electrical engineering solutions for a wide range of industry sectors including Data Centres, Pharmaceutical, Commercial, and Industrial sectors across Europe. With a focus on innovation, safety, and quality, my client delivers complex projects on time and to the highest standards.
Role Overview
As a QA/QC Engineer, you will play a critical role in ensuring that all aspects of project execution meet both client and regulatory quality requirements. You will be responsible for implementing the QA/QC procedures, inspecting installations, and managing quality documentation across all phases of the project lifecycle.
Key Responsibilities
- Implement and maintain the Project Quality Plan (PQP) and Inspection Test Plans (ITPs).
- Carry out inspections and quality checks on electrical/mechanical installations in accordance with project specifications, standards, and regulations.
- Ensure all works are carried out in line with the latest approved drawings and documentation.
- Monitor subcontractor and supplier quality performance.
- Record and track non-conformances and coordinate corrective actions.
- Assist in the development and execution of method statements and quality documentation.
- Conduct material inspections and verify compliance with project requirements.
- Participate in internal and external audits.
- Prepare quality-related reports, snag lists, and handover documentation (e.g., Inspection & Test Records, O&M Manuals).
- Liaise with the Project Management team, Client QA/QC Representatives, and third-party inspectors.
Requirements
Education & Qualifications
- Degree/Diploma in Electrical, Mechanical, Building Services, or related engineering discipline.
- ISO 9001 Lead Auditor (desirable).
Experience
- 2–5+ years of QA/QC experience in a construction or MEP environment (data centre experience is a strong advantage).
- Experience with QA/QC systems and tools, including check sheets, ITPs, and NCR processes.
- Qualified Electricians comfortable with tablets/laptops or Electrical Engineers experienced in building test packs
Skills & Competencies
- Strong attention to detail and analytical skills.
- Knowledge of applicable standards (e.g., ISO, IEC, BS EN).
- Familiarity with industry-standard software (e.g., Bluebeam, Procore, Navisworks, AutoCAD, BIM tools).
- Excellent communication and reporting skills.
- Ability to work independently and as part of a multi-disciplinary team.
Benefits
- Competitive salary based on experience.
- Opportunity to work on high-profile international projects.
- Career development and training support.
- Travel and accommodation support (where applicable).
- Dynamic and inclusive work environment.
Quality Assurance
Posted today
Job Viewed
Job Description
JARU is a dynamic and growing food business with operations across a production kitchen, restaurant, and food market. We are committed to delivering high-quality retail food products while maintaining the highest hygiene and safety standards. We're currently seeking a Quality Assurance Specialist to join our team and oversee food safety, hygiene, and compliance practices across all our locations.
Key Responsibilities
- Work closely with the production kitchen team to ensure all retail products meet food safety and quality standards
- Manage and maintain the HACCP system, including documentation and implementation across the production kitchen, restaurant, and food market
- Monitor hygiene records and ensure full compliance with food safety regulations and company standards
- Conduct regular audits across all sites (production kitchen, restaurant, and food market)
- Train and support kitchen staff in food safety procedures and hygiene best practices
- Identify risks and areas for improvement, and implement corrective actions
- Liaise with health and safety authorities and external auditors as needed
Requirements
- Minimum 5 years of kitchen experience, ideally in a supervisory or quality-focused role
- Strong understanding of HACCP, food safety regulations, and hygiene standards
- Excellent organizational and documentation skills
- Confident in conducting audits and addressing non-conformities
- Able to work independently and collaboratively across different teams
- Fluent in English (spoken and written)
Desirable (but not essential)
- EU Category B (van) driving license – for site visits and audits
- Previous experience in a QA or compliance role within the food industry
- Knowledge of local food safety legislation and inspection processes
What We Offer
- Opportunity to play a key role in a growing food business
- Collaborative work environment with a focus on quality and innovation
- Staff discounts, meals on duty, on-site parking
Job Type: Full-time
Pay: From €17.00 per hour
Benefits:
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
Senior Quality Assurance – Plant Technical Quality Assurance
Posted today
Job Viewed
Job Description
Purpose
The Plant Technical Quality Assurance (PTQA) Specialist is a senior position within the QA function which will typically report to a QA Manager and will be required to be a Subject Matter Expert in their assigned area of responsibility.
Responsibilities
• Act as Quality point of contact and decision maker during New Product Introductions, Technology Transfer and Process Validation activities for Aseptic products, ensuring that all activities meet Client and regulatory expectations.
• Quality review and approval of Process Development and Validation documentation
o Technical transfer documents
o Validation Protocols, executed validation documents and reports
• Provide Quality direction and input at Change Control and Deviation Review Boards and assume QA oversight of change control and Deviation/CAPA records; ensuring scope of record is clear and implementation activities are robust and timely.
• Perform all activities in compliance with Client safety standards and SOPs
In line with business requirements, these responsibilities may expand or otherwise include additional areas of responsibility which are not described in this specification but are associated with the role
Requirements
• University degree. Science or Engineering related discipline preferred.
• Understanding of principles of Validation and New Product Introduction
• Experience in aseptic manufacturing
• Relevant experience (7yrs +) working in the pharmaceutical or biotechnology industry as a Subject Matter Expert providing overall quality direction and oversight for key functional areas (i.e. Process Development, Validation, Manufacturing)
• Experience in change control, non-conformance, corrective and preventative actions, and validation practices.
• Ability to operate across functional boundaries, both internal and external.
• Ability to work independently and remotely with minimum direct supervision.
• Critical thinking skills.
• Strong organisational, communication, coordination, and meeting facilitation skills.
• Independent, self-motivated, organized, able to multi-task in project environments and skilled in communication and collaboration.
• Team player prepared to work in and embrace a team-based culture that relies on collaboration for effective decision-making.
ADSEO Quality Assurance
Posted today
Job Viewed
Job Description
Global Operations
ADSEO Quality Assurance - French (12 Month Fixed-Term Contract)
Location
:
Dublin
Employment Type
:
Regular
Job Code
:
A
Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.
The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.
They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.
Content that QA interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing:
- Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
- Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
- Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
- Perform daily audits and provide analysis of errors and feedback to respective teams.
- Compile & deliver regular performance data reports to SME & management teams as required.
- Conduct regular RCA escalations through the relevant process.
- Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
- Participate in or lead policy briefings to ensure any changes are consistent and in line with current cultural, socio, geographical and political conditions.
- Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
- Be able & willing to support or backfill temporary gaps in market support.
- Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
- Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
- Design/help to design a training plan and implement it according to the timeline
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualifications
- Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
- Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
- Fluency in French is required as the role requires communication with French markets, fluency in English is also required as it is the working language.
- Comfortable reporting to, or collaborating with, a broad range of XFN partners.
- A fast learner who has the ability to embrace a fast-paced working environment.
Preferred Qualifications
- Bachelor's degree and above or equivalent working experience in a short video product user industry.
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
- Familiarity with Microsoft Office Suite (PPT / Excel / Word).
- Familiarity with machine learning and content understanding.
- Solid presentation, communication and interpersonal skills.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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Quality Assurance Manager
Posted today
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Job Description
Quality Manager – Award-Winning Food Manufacturer
An award-winning Irish food manufacturing company, renowned for its commitment to excellence and innovation, is seeking a
Quality Manager
to join its growing team. With a reputation for producing high-quality products using the finest ingredients, the business prides itself on maintaining the highest standards of food safety, quality, and compliance.
About the Role:
This leadership role is central to ensuring that all products consistently meet food safety, regulatory, and customer requirements. You will oversee all aspects of quality management and technical compliance across the site.
What we offer:
- Location: Co. Cavan
- Working Hours: Monday to Friday, 8:00am-4:30pm (No Weekends)
- Salary: €50'000 DOE
- Full-Time Permanent Position
Key Responsibilities
- Lead and manage the company's Quality Management System, ensuring compliance with HACCP, BRC, and customer standards.
- Coordinate and conduct internal audits, staff training, and site inspections.
- Oversee product quality and food safety, including the review and approval of labels and artwork in line with food legislation.
- Investigate customer complaints, identify trends, and drive corrective and preventative actions.
- Act as the primary contact for external audits and regulatory inspections.
- Monitor production performance and implement continuous improvement initiatives.
- Manage environmental testing programmes and ensure ongoing compliance.
- Support Health & Safety activities throughout the business.
- Stay current with changes in food safety legislation and update systems accordingly.
About You
- Food Science Degree or Degree in a related field.
- Proven experience in a quality or technical management role within the food manufacturing sector.
- Strong knowledge of HACCP, BRC, and relevant food legislation.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple projects, prioritise effectively, and meet deadlines.
Apply Today
Quality Assurance Specialist
Posted today
Job Viewed
Job Description
Quality Assurance Senior Specialist (Contract – Dundalk, On-site)
Pay Rate:
€29.44/hr – €52.05/hr
We are seeking a
QA CSQ/CQV Specialist (Contractor/Consultant)
to provide oversight of validation activities, ensuring compliance with cGMP, regulatory requirements, and SOPs. This role supports commissioning, qualification, and validation (CQV) activities during facility start-up and transition to commercial operations.
Key Responsibilities
- Provide QA oversight of validation/qualification activities for facilities, utilities, equipment, computerized systems, cleaning, processes, storage areas, CTUs, and shipping.
- Review and approve validation documentation (URS, risk assessments, protocols, reports) to ensure compliance with SOPs and acceptance criteria.
- Ensure deviations, investigations, and change controls during validation activities are properly managed with QA oversight.
- Review SOPs related to qualification/validation activities.
- Support audits, regulatory inspections, and ensure validation readiness.
- Maintain compliance with EU/FDA cGMP, ISO, and industry standards (GAMP, ISPE, ASME, BPE).
- Coordinate QA validation activities to meet project timelines.
- Manage and support QA validation team performance, recruitment, and training.
Qualifications & Experience
- B.Sc. or B.Eng. in Science or Engineering (e.g., Biochemistry, Chemistry, Engineering).
- Experience in QA/Validation in biologics, pharma, or medical device manufacturing (FDA/EU regulated).
- Strong knowledge of validation requirements in cGMP environments.
- Familiar with root cause analysis tools (Ishikawa, FMEA, 5 Whys).
- Strong planning, problem-solving, and critical thinking skills.
- Ability to work independently in a fast-paced, cross-functional environment.
Niche Skills (Preferred/Recommended)
- CQV Oversight
– commissioning & qualification for start-up facilities. - Validation Expertise
– facilities, utilities, equipment, cleaning, computerized systems. - Regulatory Knowledge
– EU GMP Annex 15, FDA 21 CFR Part 11, ISO, GAMP 5. - Quality Systems
– deviations, CAPA, change control, audit readiness. - Risk Management Tools
– FMEA, Ishikawa, fault tree analysis. - Technical Documentation
– URS, validation master plans, IQ/OQ/PQ protocols.
ADSEO Quality Assurance
Posted today
Job Viewed
Job Description
Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community
Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.
The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.
They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.
What will I be doing:
Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
Perform daily audits and provide analysis of errors and feedback to respective teams.
Compile & deliver regular performance data reports to SME & management teams as required.
Conduct regular RCA escalations through the relevant process.
Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
Be able & willing to support or backfill temporary gaps in market support.
Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
Design/help to design a training plan and implement it according to the timeline
Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualifications
Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
Fluent in Italian is required as the role requires communication with Italian markets, fluent in English is also required as it is the working language.
Comfortable reporting to, or collaborating with, a broad range of XFN partners.
A fast learner who has the ability to embrace a fast-paced working environment.
Preferred Qualifications
Bachelor's degree and above or equivalent working experience in a short video product user industry.
Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
Familiarity with Microsoft Office Suite (PPT / Excel / Word).
Familiarity with machine learning and content understanding.
Solid presentation and communication skills.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.