261 Quality Analyst jobs in Ireland

Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community

Our Quality Analysts (QAs) will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.

They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.

What will I be doing:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.

• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.

• Perform daily audits and provide analysis of errors and feedback to respective teams.

• Compile & deliver regular performance data reports to SME & management teams as required.

• Conduct regular RCA escalations through the relevant process.

• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.

• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.

• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

• Be able & willing to support or backfill temporary gaps in market support.

• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.

• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

• Design/help to design a training plan and implement it according to the timeline

• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications
Minimum Qualification(s)

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.

• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.

• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.

• High proficiency in Ukrainian is required as the role requires written and spoken communication with Ukrainian markets, fluent in English is also required as it is the working language.

• Comfortable reporting to, or collaborating with, a broad range of XFN partners.

• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)

• Bachelor's degree and above or equivalent working experience in a short video product user industry.

• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.

• Familiarity with Microsoft Office Suite (PPT / Excel / Word).

• Familiarity with machine learning and content understanding.

• Solid presentation skills, solid communication and interpersonal skills.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community

Our Quality Analyst (QAs) will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams. They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the Quality Analyst (QA) role.

What will I be doing:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.

• Work closely with the Policy person of contact to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.

• Perform daily audits and provide analysis of errors and feedback to respective teams.

• Compile & deliver regular performance data reports to subject matter expert & management teams as required.

• Conduct regular RCA escalations through the relevant process.

• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.

• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.

• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

• Be able & willing to support or backfill temporary gaps in market support.

• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.

• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

• Design/help to design a training plan and implement it according to the timeline

• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications
Minimum Qualification(s):

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.

• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.

• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.

• Fluent in Mexican Spanish is required as the role requires communication with Mexican Spanish markets, fluent in English is also required as it is the working language.

• Comfortable reporting to, or collaborating with, a broad range of XFN partners.

• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s):

• Bachelor's degree and above or equivalent working experience in a short video product user industry.

• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.

• Familiarity with Microsoft Office Suite (PPT / Excel / Word).

• Familiarity with machine learning and content understanding.

• Solid presentation skills, solid communication and interpersonal skills.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community

Our Quality Analysts (QA) will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.

They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.

What will I be doing:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.

• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.

• Perform daily audits and provide analysis of errors and feedback to respective teams.

• Compile & deliver regular performance data reports to SME & management teams as required.

• Conduct regular RCA escalations through the relevant process.

• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.

• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.

• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

• Be able & willing to support or backfill temporary gaps in market support.

• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.

• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

• Design/help to design a training plan and implement it according to the timeline

• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications
Minimum Qualification(s)

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.

• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.

• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.

• High proficiency in Hebrew is required as the role requires written and oral communication with Hebrew markets, fluent in English is also required as it is the working language.

• Comfortable reporting to, or collaborating with, a broad range of XFN partners.

• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)

• Bachelor's degree and above or equivalent working experience in a short video product user industry.

• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.

• Familiarity with Microsoft Office Suite (PPT / Excel / Word).

• Familiarity with machine learning and content understanding.

• Solid presentation skills, solid communication and interpersonal skills.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Location :
Dublin, Ireland

Languages Reqd : Danish, Hungarian, Croatian, Polish, Swedish & Dutch.

Working Hours : Day / Eve shifts

Compensation : 33,000 / Annum + Performance Bonus

Job Description:

The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA's.

The Quality Analyst must monitor, evaluate, council and document employee's quality performance and provide coaching assistance as needed to meet goals and expectations.

The Quality Analyst will work closely with the management (TL / RM) to support and drive Quality results of the team / market.

Duties and Responsibilities:

• Monitors and enhances employee performance through coaching on quality and the market specific requirements.
• Monitors and enhances Rep performance through training on quality.
• Supports the Market Team Leads to educate and develop all Reps.
• Provide backup to the training department as and when required.
• Attends and participates in meetings to review results.
• Perform, provide and complete data analysis to establish trends as requested.
• Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.
• Handle Quality systems onsite.
• Performs administrative duties as needed.
• Support TL to establish Action Plan or Performance Improvement Plan to improve Reps quality performance.
• Provide feedback on Policies in order to enhance Quality.
• Monitor cases of assigned agents in any QA spoken languages.
• Provide ongoing feedback to Reps.
• Prepares and distributes reports.
• Attends and participates in professional development activities.
• Delivers just-in-time training to auditors on new or changing Content Policies as well as "refresher" training on existing Content Policy on an as-needed basis
• Actively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies
• Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
• Mentors auditors on the use of audit tools and systems
• Develops process documentation and aggregates feedback about the functionality of audit tools
• Any other ad hoc activities that may be required to meet business needs.

Candidate Experience:

• Bachelor's degree.
• Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry.
• Proficiency in English (C1 or above).
• Proficiency in the specific language as advertised (C1 or above).
• In-depth contact with local culture and social news.
• Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives.
• A general understanding of AI space.
• Flexibility to work across shifts to effectively respond to and cover daily business needs.
• Ability to rapidly adapt to changes as per business needs.
• Ability to work under pressure and multi-task.
• Excellent communication and problem-solving skills.

This position is part of an evergreen requisition and is not currently open. However, if you're interested and meet the requirements, we encourage you to submit your application as an expression of interest.

We will reach out to you as soon as opportunities become available.

Responsibilities:

• Monitor employee performance metrics and quality standards.
• Conduct regular quality reviews and provide actionable feedback to team members.
• Analyze performance data to identify areas for improvement within teams.
• Collaborate with team leads to ensure alignment on quality expectations and goals.
• Provide backup to the training department when required.
• Performs administrative duties as needed.

Requirements:

• Bachelor's degree in Business Administration, Quality Management, or related field.
• Proven experience in quality assurance or a similar analytical role.
• Excellent verbal and written communication skills for effective coaching.
• Ability to analyze data and convert it into actionable insights.
• Proficiency in using quality monitoring tools and software.
• Fluent in English and Swedish.

Salary:
€33000 p/a

Bonus:
up to 10% paid quarterly

Relocation package:
up to €2000

Benefits:

• Private health insurance (from day 1)

• Pension contribution (after 12 months of service)

• Bike to Work Scheme

• Tax Saver Scheme

Work hrs:
9am – 5.30pm Mon – Fri

Location:
Dublin 18

Work model:
onsite

Global Operations

Quality Analyst - Safety Model Operations - Ukrainian (12-Month Fixed-Term Contract)

Location

:

Dublin

Employment Type

:

Regular

Job Code

:

A33363A

Responsibilities

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community

Our Quality Analysts (QAs) will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.

They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.

What will I be doing:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualification(s)

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• High proficiency in Ukrainian is required as the role requires written and spoken communication with Ukrainian markets, fluent in English is also required as it is the working language.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)

• Bachelor's degree and above or equivalent working experience in a short video product user industry.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
• Familiarity with Microsoft Office Suite (PPT / Excel / Word).
• Familiarity with machine learning and content understanding.
• Solid presentation skills, solid communication and interpersonal skills.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Responsibilities:

• Monitor employee performance metrics and quality standards.
• Conduct regular quality reviews and provide actionable feedback to team members.
• Analyze performance data to identify areas for improvement within teams.
• Collaborate with team leads to ensure alignment on quality expectations and goals.
• Provide backup to the training department when required.
• Performs administrative duties as needed.

Requirements:

• Bachelor's degree in Business Administration, Quality Management, or related field.
• Proven experience in quality assurance or a similar analytical role.
• Excellent verbal and written communication skills for effective coaching.
• Ability to analyze data and convert it into actionable insights.
• Proficiency in using quality monitoring tools and software.
• Fluent in English and Hungarian.

Salary:
€33000 p/a

Bonus:
up to 10% paid quarterly

Relocation package:
up to €2000

Benefits:

• Private health insurance (from day 1)

• Pension contribution (after 12 months of service)

• Bike to Work Scheme

• Tax Saver Scheme

Work hrs:
9am – 5.30pm Mon – Fri

Location:
Dublin 18

Work model:
onsite

Company Profile

Hanley Energy is a globally recognised award-winning innovator in energy management, critical power and data centre control solutions for a diverse range of business sectors.

Headquartered in Stamullen, Co. Meath with facilities in Kingscourt, Co. Cavan, Dundalk, Monaghan and offices in the US, Sweden, Australia and Germany, we have a wealth of experience and expertise in supplying, designing, installing and supporting energy monitoring and management systems, critical power and data centre control solutions for a range of Irish and international clients in a variety of business sectors.

Work Location: Stamullen, Co. Meath (Onsite)

Quality Coordinator

Hanley Energy are currently seeking a Quality System Coordinator to join our team. The Quality System Co-Ordinator will report to the IMS Manager on all matters pertaining to the Quality Management System.

Duties & Responsibilities:

The role of the Quality System Coordinator will be to develop, maintain and improve the Quality Management System in line with ISO 9001 and business requirements.

Duties:

1. Document Control

• Upload new and revised documents to the online Quality Management System (QMS) platform
• Communicating QMS document changes to relevant departments promptly and efficiently.
• Print and distribute documents when needed
• Ensure required records are maintained and kept up to date with regards to visual management throughout production facilities. (e.g., policies displayed on notice boards)
• Archive or remove outdated documents in accordance with document control procedures
• Handle sensitive documentation with discretion and maintain confidentiality
• Support other departments and functions in the compliance with their QMS responsibilities.

2. Continuous Improvement

• Manage actions on Improvement Log.
• Lead/Contribute to Continuous Improvement Projects

3. Internal Audits

• Assist in planning and follow up on the Internal Audits

4. Online Quality Management System Platform

• Provide backup support for creating online access and configuring notifications
• Assist with day-to-day operational support activities
• Generate and maintain various reports
• Prepare, trend, and analyze key performance metrics, including weekly and monthly reporting as needed
• Provide training and support on the use of the QMS Platform.

Requirements:

• High level of Administration and document control experience
• Strong communication skills; both verbal and written
• Proficient Microsoft office user (including Sharepoint and Teams)
• Detailed orientated.

Desirable Requirements:

• Experience working in ISO 9001
• ISO 9001 Internal auditor qualification
• Good technical background including technical writing skills
• Strong customer focus
• Previous experience in dealing with Complaints and Quality Systems
• Demonstrable self-motivation with the ability to multitask.

Indeed Code : PRIO1

Job Type: Full-time

Pay: €35,000.00-€45,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Sick pay
• Wellness program

Work Location: In person

Requirements
Description and Requirements
Quality Analyst:
Location: South Dublin (onsite in the office)
Shifts: 5 days/week, currently Monday-Friday 8am-5pm (subject to change), 8 working hours with an hour lunch break
Salary: €36,000 base salary + performance bonus
Start date: 06th October
Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Quality Analyst to help maintain and enhance the integrity of our client's platform. In this role, you'll ensure our policies are followed across various compliance areas, from intellectual property to data privacy.

What You'll Do:

As a Quality Analyst, you'll specialize compliance streams:

• Contractual Operations (COPS) team ensures our client meets its licensing and regulatory obligations, with a focus on the music industry. We review and act on potential licensing violations—usually music-related—by removing or blocking content. We also support global regulatory efforts to balance content access with licensing limits.
• The Scaled Regulatory Operations (SRO) team ensures our client's compliance with local laws and regulations. The mission is to design, build, and scale operational solutions to address the ever-evolving regulatory landscape. In this role you will ensure regulatory compliance, design and implement scalable operational solutions, mitigate risks associated with non-compliance, and collaborate with internal stakeholders.
• The Privacy Operations team is supporting our client's platforms (focus on ensuring that user data privacy requests - such as data access, deletion and portability - are correctly implemented, tested and aligned with global privacy regulations. This includes market-specific requirements in regions such as the EU (GDPR), the US (CCPA/CPRA), Brazil (LGPD) and others. This function is essential for ensuring that our client's privacy tools for users and back-end workflows are functioning properly, meeting compliance obligations, and maintaining user confidence in various markets.
• Intellectual property Operations team : Responsible for independently investigating and validating cases across copyright, trademark, counterfeit, and brand rights protection workflows, ensuring adherence to global regulations including the Digital Services Act (DSA) and Digital Millennium Copyright Act (DMCA). The role involves identifying policy gaps, performing root cause analysis, and recommending improvements to policies and processes. You will be utilizing internal tools and external resources for verification of trademark registrations and validation of copyright claims, while providing regular feedback to QA team leads and policy experts. You will be collaborating with global teams to ensure consistent quality standards and effective protection of intellectual property rights.

What We're Looking For:

• Detail-Oriented: You have a keen eye for catching non-compliance and inconsistencies.
• Decision-Maker: You're comfortable making quick, informed decisions based on guidelines.
• Organized: You excel at managing workflows and maintaining a high level of organization.
• Strong Communicator: You can articulate complex issues clearly and professionally.
• Compliance-Driven: You're passionate about maintaining high standards of policy and legal adherence.
• C1 level English Proficiency
• Experience in a Compliance role (AML, KYC, etc.) or Policy Quality Analyst role

Why Join Us?

• Comprehensive Benefits: Company pension, medical insurance contributions, and wellness programs.
• Monthly Bonuses: Get rewarded for your performance.
• Career Development: take an opportunity to turn this job into a career with many career development opportunities in TELUS Digital on a global or local level
• Inspiring Environment and Fun Workspace: Enjoy a vibrant office with relaxation zones and game areas (table tennis, foosball table)
• Employee Referral program (refer a friend to work with us and get up to €1500 euro)
• Transport Perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards.
• Career Growth: Stable, permanent role with regular training.
• CSR Projects: Be part of meaningful community initiatives.

If you're ready to take on a key role in ensuring quality and compliance on a global platform, apply today

Additional Job Description
Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Quality Analyst to help maintain and enhance the integrity of our client's platform. In this role, you'll ensure our policies are followed across various compliance areas, from intellectual property to data privacy.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.