87 Quality Lead jobs in Ireland

#Location-Farciennes, Belgium# Ger TEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services.

We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects.

As a Quality Lead Project Manager (Data Centre), you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement.

You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective.

We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us.

You will be mentored and supported by industry leaders and given the tools to grow.

You will also be involved in and contribute to our business strategy as we continue to evolve.

For us lasting trusted relationships are everything, both with our teams and our clients.

In managing the delivery of project quality, this position aligns team objectives, business processes, vendor management strategies, and cross-group collaboration efforts with the Data Centre Development Project Strategy.

In doing so this will result in effective client relationship management and efficiency in quality assurance and control.

In this role you will:? Be a visible leader onsite, assessing progress and ensuring safe work practices Coordinate with the client team, consultant team and the contractor on all snagging activities, including the schedule and partner engagement Identify issues proactively and work with the team to resolve effectively Implement and monitor key project processes, partnering with the client to make improvements and revisions Lead and attend key meetings to monitor progress, actively collaborate on solving problems and communicate impacts to partners Implement project procedures and use reasonable endeavours to ensure that this procedure is always observed We would love to hear from you if you: Have grown your experience in data centre construction/project management over twenty years with increasing levels of leadership and people management Have a degree or comparable experience in Construction Management, Quantity Surveying or another construction related discipline Have experience in Hyperscale Data Center or large scale industrial/mission critical experience Have a passion for building your global team and developing and encouraging your employees through mentoring, coaching and training on new techniques Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun Work Location: In person Job Type: Full-time Work Eligibility: Should be eligible to work in Belgium To start the process click the Continue to Application or Login/Register to apply button below.

**Summary:**
Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. In the Small & Medium Business Group organization, we work with millions of businesses supporting their growth and connecting them with customers at both a global and local level.
**Required Skills:**
Mid-Market Sales Quality Lead Responsibilities:
1. Develop and drive strategy for accurate and timely measurement of sales quality and coaching based on business and customer outcomes. Define global Mid-Market frameworks and best practices to ensure a consistent approach to sales quality and enable scalable activations
2. Collaborate with Regional Mid-Market leadership on activations, development opportunities, including establishing and maintaining quality and coaching standards and monitoring performance improvements
3. Provide timely, targeted, and relevant insights to inform Sales decisions and activations. Define and drive standardized, streamlined, and unified quality and coaching reporting for easy self-serve access
4. Partner with cross-functional teams as the Mid-Market Coaching and Quality Subject Matter Expert to define Quality signals, product recommendations based on Voice of Customer signals, and build out scaled competencies and associated performance pathways
5. Manage the process and framework for gathering customer experience inputs and insights for Mid Market
6. Serve as global Mid-Market Coaching & Learning Subject Matter Expert, partnering with People Dev to build scaled competencies and associated performance pathways
7. Monitor effectiveness of Quality initiatives, identify gaps and implement actions with Mid Market leadership
8. Deliver strategic recommendations to leadership and cross-functional teams to enable mid market business growth across Meta's platforms e.g. customer journey mapping, product recommendations
9. Build effective relationships and drive alignment across multiple cross-functional partners to ensure a consistent cross-channel experience across segments
10. Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams to action
11. Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and actionable customer feedback signal
12. Develop and assess customer experience through direct contact interactions and trend analysis
**Minimum Qualifications:**
Minimum Qualifications:
13. Bachelor's Degree
14. 5+ years of work experience in consulting, sales, operational strategy or sales coaching
15. Experience communicating and presenting insights and recommendations to executive teams
16. Experience leading and influencing cross-functional teams and aligning partners to shared goals
17. Operational and project management experience running strategic, global projects with cross-functional teams (sales development/strategy, training, communications, marketing, account management)
18. Experience utilizing customer sentiment or call logs to define sales development opportunities within a sales organization
19. Experience shifting priorities, while maintaining organization and control
**Preferred Qualifications:**
Preferred Qualifications:
20. Degree in Business or related field
21. Experience of sales-program quality assessment or sales development training and coaching
22. Advanced Excel experience - familiarity with pivot tables, lookups, revenue trend analyses
23. Moderate SQL experience extracting data from large databases
24. Customer journey mapping and/or process mapping experience
25. Demonstrated ability to work autonomously and proactively
**Industry:** Internet

Theatre Quality Lead Nurse CNM2 Grade Hospital Dublin Part time Position Our client an established Hospital in Dublin wishes to recruit a Theatre Quality Lead Nurse, this is a CNM2 Grade. This role promotes, facilitates and supports the provision of excellent care for all patients attending the Operating Theatre Department, working collaboratively with staff to promote a culture of continuous improvement to drive quality, person-centred care. Key Responsibilities: * Operations/ Quality Improvement and Risk Management * Leadership and Management * Learning and Education Criteria: * Have at least five years recent relevant post-registration nursing experience in an acute hospital setting & a minimum of 2 years in Theatre * Must be registered with the NMBI & have full work permits * Have a recognised post-registration nursing course - Higher Diploma or Post Graduate appropriate to the position is essential i.e. Quality, or in pursuit of same * Proven clinical and professional management, risk management and clinical audit ability * Must be working in a Hospital at the moment here in Ireland or similar * Strong Communication skills * Organisational & interpersonal skills * Up to date knowledge in clinical practice * Management experience * Excellent interpersonal and communication skills * Leadership and management skills * Good IT skills * Leadership skills * Work on own initiative or as part of a team * Approachable Manager IND2 This is an exciting opportunity for the right candidate are you looking for your next step in your career? Excellent Salary & benefits for the right candidate For more information & full job spec Please Call Maria O' Dwyer to on for a confidential chat & please email your full CV as a word attachment to Keywords: Theatre, Theatre Quality Lead Nurse, Lead, Nurse, CNM, CNM2 Grade, Clinical Nurse Manager, Dublin, NMBI, Ireland, Part time Skills: Theatre Quality Clinical Nurse Manager CNM Theatre Nurse Part time Hospital Benefits: excellent

Theatre Quality Lead Nurse CNM2 Grade Hospital Dublin Part time Position Our client an established Hospital in Dublin wishes to recruit a Theatre Quality Lead Nurse, this is a CNM2 Grade.

This role promotes, facilitates and supports the provision of excellent care for all patients attending the Operating Theatre Department, working collaboratively with staff to promote a culture of continuous improvement to drive quality, person-centred care.

Key Responsibilities: * Operations/ Quality Improvement and Risk Management * Leadership and Management * Learning and Education Criteria: * Have at least five years recent relevant post-registration nursing experience in an acute hospital setting & a minimum of 2 years in Theatre * Must be registered with the NMBI & have full work permits * Have a recognised post-registration nursing course - Higher Diploma or Post Graduate appropriate to the position is essential i.e.

Quality, or in pursuit of same * Proven clinical and professional management, risk management and clinical audit ability * Must be working in a Hospital at the moment here in Ireland or similar * Strong Communication skills * Organisational & interpersonal skills * Up to date knowledge in clinical practice * Management experience * Excellent interpersonal and communication skills * Leadership and management skills * Good IT skills * Leadership skills * Work on own initiative or as part of a team * Approachable Manager IND2 This is an exciting opportunity for the right candidate are you looking for your next step in your career? Excellent Salary & benefits for the right candidate For more information & full job spec Please Call Maria O' Dwyer to on for a confidential chat & please email your full CV as a word attachment to Keywords: Theatre, Theatre Quality Lead Nurse, Lead, Nurse, CNM, CNM2 Grade, Clinical Nurse Manager, Dublin, NMBI, Ireland, Part time Skills: Theatre Quality Clinical Nurse Manager CNM Theatre Nurse Part time Hospital Benefits: excellent

About Us

U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

About the Role

The Customer Service Quality Lead will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.

This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.

Responsibilities

• Quality Monitoring & Assurance

  • Develop and implement quality assurance frameworks to monitor and evaluate customer interactions.

  • Audit calls, emails, and other communication channels to ensure compliance with standards.

  • Provide actionable feedback and coaching to customer service representatives to maintain and improve performance.

• Corporate Education & Training

  • Design and execute comprehensive training programs for new hires and ongoing skill development.

  • Maintain up-to-date training materials and align them with corporate goals and client needs.

  • Identify gaps in knowledge and create targeted learning solutions.

• Service Process Improvement

  • Analyze customer service workflows and identify inefficiencies.

  • Recommend and implement improvements to streamline operations and enhance the customer experience.

  • Collaborate with cross-functional teams to introduce best practices and tools that support productivity.

What We’re Looking For

• Experience:

  • Minimum 3 years of experience in quality assurance, customer service leadership, or a similar role.

  • Background in the insurance or financial services industry is a plus.

• Skills & Knowledge:

  • Strong knowledge of quality assurance methodologies and service improvement strategies.

  • Proven ability to design and deliver effective training programs.

  • Analytical mindset with the ability to interpret data and drive decisions.

  • Proficiency with tools such as LMS platforms, Office 365, and CRM systems.

• Personal Attributes:

  • Exceptional communication and coaching skills.

  • Detail-oriented with excellent organizational abilities.

  • Collaborative and able to work across departments effectively.

• Education:

  • Bachelor’s degree in Business Administration, Education, or a related field is preferred.

Trial Period:

The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.

How to Apply:

We are seeking a motivated and detail-oriented professional to take on the critical role of Customer Service Quality Lead. If you are passionate about quality assurance, corporate education, and process improvement, we encourage you to apply. While prior experience in customer service, quality assurance, and training is preferred, we welcome applications from all candidates who meet the qualifications and possess the required skills.

To apply, please submit your resume and a cover letter highlighting your relevant experience, achievements, and why you are an ideal fit for this position.

Note:
We value every application and will carefully review each one to find the best candidate for this role. Only those selected for further consideration will be contacted regarding the next steps in the hiring process.

We look forward to hearing from you!

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
**We are PCI.**
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
We are now looking for a **Quality Product Lead** (Permanent role) to join our team in Stamullen, County Meath.
**Summary of Role**
Working within the Quality function for PCI Pharma Services (Ireland Sites) Quality Product(s) Lead will be primarily responsible for managing the quality element of New Product Introduction (NPI) and large-scale programmes relating to one Client consisting of one or more projects, each with varying complexity or multiple products within the NPI portfolio. A sound collaborator and natural leader, the Quality Product(s) Lead will display interpersonal and communication skills that build the strongest of relationships at site and customer levels. Whilst agile and customer focused, they will be a proven talent for identifying the quality needs of the project and ensuring regulatory compliance through the project/programme lifecycle.
Quality Product(s) Lead will have a proven track record in the ability to communicate and escalate effectively, be strong in team management and possess excellent coordination skills.
**Key Responsibilities**
+ Ensure compliance with cGMP, corporate standards/PCI Quality System (PQS), site policies/procedures, regulatory requirements, and industry standards.
+ Partner closely with customers and stakeholders to understand and deliver on all records within timelines and escalate when necessary.
+ Participate in cross functional teams as required to provide consultative support on quality related issues and documentation management.
+ Ensure that operational instructional documentation are up to date, compliant, and supports efficient production.
+ Main point of Contact for all Quality escalations from Customers.
+ To ensure that products/devices are packaged and controlled to meet the requisite safety and quality and GMP standards.
+ Communicate regularly and effectively. Work cross functionally to ensure communication within the business is always up-to-date and utilises all available channels.
+ Work closely with the Programme Manager and cross functional teams to define the programme strategy, scope and objectives.
+ Working with the programme and project managers manage project timelines to ensure Quality elements of projects are delivered on time and critical paths are identified and monitored throughout their lifecycle.
+ Promote engagement at all levels and stages of the programme. Encourage individuals to contribute to the success of each project and illustrate benefits brought about.
+ Manage risks within the programme. Ensure risks are identified, evaluated, and controlled through the programme lifecycle.
+ Follow and comply with the NPI process as per company procedures and policies.
+ Display strong leadership to the various project teams from concept to handover. Lead by example in day-to-day project and team management.
+ Manage change at varying levels ensuring site procedures are followed and change controls are raised at the appropriate time with the relevant approvers engaged from the outset.
+ Create and sustain a working environment that promotes the PCI Values and Behaviours.
+ To undertake such tasks and to manage specific or ad hoc projects as and when required to meet department and business needs and within the scope of the job-holder's capabilities.
+ Work with Customer to define KPI's and lead reporting of KPI's to Site and Customer Teams.
+ Quality Product(s) Lead is responsible for adhering to the company's SOPs, Health & Safety, cGMP and other regulatory guidelines themselves and for team members and contractors under their control.
+ Quality Product(s) Lead is responsible for the quality element of all new products/devices and their associated project phases.
+ It is a requirement of this role that on occasion the individual will be required to travel on company business. This may be vendor/supplier or customer based.
**Knowledge / Skills & Experience**
**Essential:**
+ To have demonstrable experience within New Product Introduction (NPI) and Quality governance of same.
+ To have experience of medical device assembly.
+ Experience of quality critical activities within the pharmaceutical industry.
+ Sound working knowledge of cGMP.
+ Experience of working directly with customers as the single point of contact.
+ Experience of working at management level within a similar environment an advantage.
+ Experience of managing a technical/quality team.
+ Strong insight into the pharmaceutical customer requirements relating to speed to market, NPI and service.
+ Industry knowledge of the requirements of EU GMP and ISO requirements for Medical Devices.
+ 5 years' experience working in Quality pharmaceutical or medical device role.
+ Educated to EQF (European Qualifications Framework) level 6 in a Technical, Engineering or a Science subject.
+ Master's degree (or higher) in a Technical, Engineering or a Science subject.
+ Proficient utilisation of software packages such as Excel, Word, PowerPoint, Project and Visio and a high level of computer literacy.
+ Ensure safe work practices are being followed at all times, report any near missesimmediately to the EHS Department.
+ Carry out various other additional tasks that may be required from time to time in accordance with the overall goal of the company.
**Desirable:**
+ 3 years experience working in Pharmaceutical packaging organisation or similar in medical device organisation.
+ Experience in a GMP or Regulated Environment.
+ Experience in Lean Manufacturing, including experience in Lean tools to develop continuous improvements.
#LI-VR1
Join us and be part of building the bridge between life changing therapies and patients. Let's talk future ( Employment Opportunity (EEO) Statement:**
_PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._
_At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._
Why work for PCI Pharma Services?
At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.
PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled

Quality and Innovation Lead Duties and Responsibilities: Implementation and maintenance of the CJK ISO9001:2015 system, along with input into the ISO: , ISO: 45001, ISO:27001, and the ISO: 19650, company-wide, on site and within the office. This must be carried out with a view to upgrading and raising the level of certification to become INAB Accredited. Have knowledge of the current IS: + AC1: 2024 regulations and provide updates on possible amendments. Preparation of project specific Project Quality Plans (PQP) for newly acquired projects. Creation of Inspection & Test Plan (ITP) document for scope of works. Development of Quality Control (QC) Test Packs per scope of works. Have knowledge of Digital Document Management Systems, i.e., Procore, FieldView, ViewPoint, SiteWorks. Be digitally literate in Defect Management and Reporting software. QA Auditing of projects in accordance with the site audit schedule and Scope of works. Documenting findings and follow up actions in detailed audit reports. Promoting LEAN construction processes & tools, best practice, improvements and sharing Lessons Learned across projects. Add to the knowledge library with Construction relevant systems, i.e., LEED, EXCEED, BREEAM, WELL Building initiatives. Provide updates in-line with the EU Safety Gate System on defective products within the EU-27 jurisdiction. Promotion of CJKs ACE Initiative program. Provision of continuous QMS Training and Support, as per CJK Quality System. Development of training material to be provided to Apprentice candidates Be able to present material relating to the Graduate Program and have input in improving the Program within CJK. Mentor candidates in line with the Accredited CJK Graduate Program, have a knowledge of required soft skills for participating candidates. Provide updates quarterly to Directors on QA and QC metrics. Understand or have an ability to visually present collected data on productivity through digital systems, such as Power BI. Promoting Innovation within CJK, both onsite and in Headquarters. Investigating QA issues and non-conformances (should they arise). Notify the EHS Manager and Directors of technical incidents or issues that arise. Review of project specifications, as required. Completing Quality / Technical Alert documentation and specialist Reports, dilapidation reports as required. All other duties associated with this role. Carry out QMS Audits and follow up reports on projects. Completion of System walkdowns and site inspections, as works progress. Completion of BCAR 2014 site inspections, incl. provision of CE Marking certificates, Commissioning (Cx) reports, Test Packs for final handover. Liaise with the CJK O&M Co-ordinator for the timely provision of O&M Manuals, where inputs are required. Continuous training and recruitment of QC Testers Principal Duty Holder for CJK Safe Electric Account. Oversee management of testing Equipment resources (also responsible for Calibration as required). Oversee management of testing branch of CJK. Allocation of resources and time to projects as required. Have knowledge of HV and MV distribution systems and the associated regulations. Be familiar with ASHRAE Terminology in relation to Commissioning activities. Plan and schedule up to Level 3 Commissioning (Cx) to Data Centre Level requirements Plan and schedule required testing across both disciplines up to Level 4 Functional Systems Testing (FST) to Data Centre Level requirements. Plan and schedule required testing across both disciplines to Level 5 Integrated Systems Testing (IST) to Data Centre Level requirements.

Quality and Innovation Lead Duties and Responsibilities: Implementation and maintenance of the CJK ISO9001:2015 system, along with input into the ISO: , ISO: 45001, ISO:27001, and the ISO: 19650, company-wide, on site and within the office.

This must be carried out with a view to upgrading and raising the level of certification to become INAB Accredited.

Have knowledge of the current IS: + AC1: 2024 regulations and provide updates on possible amendments.

Preparation of project specific Project Quality Plans (PQP) for newly acquired projects.

Creation of Inspection & Test Plan (ITP) document for scope of works.

Development of Quality Control (QC) Test Packs per scope of works.

Have knowledge of Digital Document Management Systems, i.e., Procore, Field View, View Point, Site Works.

Be digitally literate in Defect Management and Reporting software.

QA Auditing of projects in accordance with the site audit schedule and Scope of works.

Documenting findings and follow up actions in detailed audit reports.

Promoting LEAN construction processes & tools, best practice, improvements and sharing Lessons Learned across projects.

Add to the knowledge library with Construction relevant systems, i.e., LEED, EXCEED, BREEAM, WELL Building initiatives.

Provide updates in-line with the EU Safety Gate System on defective products within the EU-27 jurisdiction.

Promotion of CJKs ACE Initiative program.

Provision of continuous QMS Training and Support, as per CJK Quality System.

Development of training material to be provided to Apprentice candidates Be able to present material relating to the Graduate Program and have input in improving the Program within CJK.

Mentor candidates in line with the Accredited CJK Graduate Program, have a knowledge of required soft skills for participating candidates.

Provide updates quarterly to Directors on QA and QC metrics.

Understand or have an ability to visually present collected data on productivity through digital systems, such as Power BI.

Promoting Innovation within CJK, both onsite and in Headquarters.

Investigating QA issues and non-conformances (should they arise).

Notify the EHS Manager and Directors of technical incidents or issues that arise.

Review of project specifications, as required.

Completing Quality / Technical Alert documentation and specialist Reports, dilapidation reports as required.

All other duties associated with this role.

Carry out QMS Audits and follow up reports on projects.

Completion of System walkdowns and site inspections, as works progress.

Completion of BCAR 2014 site inspections, incl.

provision of CE Marking certificates, Commissioning (Cx) reports, Test Packs for final handover.

Liaise with the CJK O&M Co-ordinator for the timely provision of O&M Manuals, where inputs are required.

Continuous training and recruitment of QC Testers Principal Duty Holder for CJK Safe Electric Account.

Oversee management of testing Equipment resources (also responsible for Calibration as required).

Oversee management of testing branch of CJK.

Allocation of resources and time to projects as required.

Have knowledge of HV and MV distribution systems and the associated regulations.

Be familiar with ASHRAE Terminology in relation to Commissioning activities.

Plan and schedule up to Level 3 Commissioning (Cx) to Data Centre Level requirements Plan and schedule required testing across both disciplines up to Level 4 Functional Systems Testing (FST) to Data Centre Level requirements.

Plan and schedule required testing across both disciplines to Level 5 Integrated Systems Testing (IST) to Data Centre Level requirements.

Associate Director Manufacturing & Quality Technical Learning & Development Our client, a global pharma company, are currently recruiting for an Associate Director Manufacturing & Quality Technical Learning & Development to join their team on a permanent basis. AsAssociate Director for Technical Learning & Development, you will lead site-level learning strategies for Manufacturing, Quality, Health & Safety, and Central Functions. This role offers the opportunity to shape workforce development and learning in a cutting-edge, next-generation drug substance manufacturing facility. Responsibilities: Serve as the site lead for technical Learning & Development, aligning with global frameworks while addressing local needs Partner with senior leaders and the global Centre of Excellence to deliver future-focused learning solutions Design and implement site-specific site technical Learning initiatives that support compliance, manufacturing excellence, and employee development Ensure governance, compliance, and audit/inspection readiness at all times and proactively address training gaps and regulatory expectations Champion modern, technology-enabled learning (digital, interactive, experiential) Lead and develop the site L&D team, fostering innovation and continuous learning Design and implement training programs that strengthen compliance and workforce capability Collaborate cross-functionally with Operations, Quality, HR, and SMEs Use data and analytics to measure training impact and drive improvements Requirements: Bachelors degree minimum Minimum 5 years of experience in Learning & Development, Talent Development Manufacturing Training with a focus on regulated environments Strong knowledge of GMP and compliance training Proven leadership of L&D teams in a manufacturing or regulated setting Experience in governance, audit readiness, and inspection preparation Familiarity with modern learning methods (competency-based, digital, AI-driven) Strong stakeholder management and cross-functional collaboration skills Excellent communication, project management, and change management experience Ability to analyse data and provide strategic insights For more information please contact Sinéad Cullen on or