18 Relations jobs in Ireland

**WELCOME TO A WORLD OF OPPORTUNITIES** **AT IRELAND'S #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
The **Conrad Dublin** is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
+ **Travel** - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benefit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
**The Job Role**
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**The ideal candidate should be**
Someone who ..has previous experience in a luxury property, and must have hotel experience
Someone who...is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who.. Has a Luxury Mind set -To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who.. Is a Team Player - Collaborative, Flexible, Fun and Dynamic
Someone who ..is Ambitious and Passionate
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Executive_
**Location:** _null_
**Requisition ID:** _HOT0BRQ0_
**EOE/AA/Disabled/Veterans**

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Employee Relations Manager is a key strategic partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Ethics & Compliance team; and Global Safety & Security Team. The Employee Relations Manager provides advice and counsel to employees, managers, HRBPs, and business leaders related to interpersonal conflict, performance management challenges, conduct issues, and various other employee relations matters as needed. The Employee Relations Manger also conducts both low and high complexity grievance investigations, partnering with Global Employment Law as necessary and/or appropriate, and provides meaningful, data-driven, and actionable insights and recommendations back to the enterprise. The Employee Relations Manager also identifies broader employee relations issues across the enterprise, partnering cross-functionally with COE's to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.
**What You Get To Do**
+ Act as a key thought partner to HRBPs and business leaders around interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations.
+ Provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various employee relations matters.
+ Conduct both low- and high-complexity grievance and Code of Practice investigations into concerns of unfair treatment, unprofessional/inappropriate behavior, retaliation, conflicts of interest, and bullying across the global enterprise.
+ Act as a key strategic partner to the Global Employment Law, Ethics & Compliance and Global Safety & Security Teams as necessary.
+ Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
+ Partner with HRBPs, Global Employment Law, and other key stakeholders to implement training and enablement sessions across the enterprise geared toward improving the employee experience and continuing to maintain ServiceNow's outstanding workplace culture.
**Who You Are**
+ You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges. You are able to influence effectively and help drive situations to the right outcome.
+ You have a demonstrated history (4+ years) of conducting workplace grievance investigations, including Code of Practice investigations as well as complex and sensitive investigations involving multiple allegations and/or subjects. You are able to maintain neutrality and objectivity regardless of the allegations or concerns raised. You have demonstrated experience independently creating strategic investigation plans, developing investigative interview questions, writing investigation reports, and analyzing evidence.
+ You have a strong working knowledge of UK & Ireland employment law.
+ You have a passion for identifying the root cause of problems and providing strategic and actionable insights and recommendations in response to those problems, both to individuals and to the business at the enterprise level.
+ You are comfortable navigating ambiguous, fluid, and quickly-evolving situations.
+ You are able to manage your own time effectively, juggling conflicting priorities in a fast-paced environment.
+ 4+ years conducting both low and high complexity investigations in a fast-paced setting
+ 2+ years experience in the employee relations / human resources space
+ Certification through Association of Workplace Investigators (AWI) or similar program preferred
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND's #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
The **Conrad Dublin** is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
+ **Travel** - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benefit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
+ **On shift** - complimentary meals on duty
**The Job Role**
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**The ideal candidate should be:**
Someone who ..has previous experience in a luxury property, and must have hotel experience
Someone who...is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who.. Has a Luxury Mind set -To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who.. Is a Team Player - Collaborative, Flexible, Fun and Dynamic
Someone who ..is Ambitious and Passionate
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BR6L_
**EOE/AA/Disabled/Veterans**

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
Scope of Position: This strategic position will be responsible for the implementation and application of the Employee Relations function within our branch. Proactively review all policy and procedures in line with current legislation. Advise and foster a competitive compensation & benefits environment for our teams. Drive initiatives which promote employee engagement and career development for all employees.
Responsibilities:
+ Work collaboratively with ER Manager and provide day-to-day coaching and advice to managers and associates in a wide variety of employee relations issues, performing management, and policy interpretation.
+ Provide support, advice and coaching when approached by staff or managers on employee relations topics.
+ Stay current on employment law and trends.
+ Assist in the tracking tends in employee relations to proactively identify issues and develop training and other interventions and solutions.
+ Responsible for the execution of HR strategies
+ Promote the Annual Employee Survey
+ Manage the branches recruitment process
+ Provide guidance on disciplinary procedures
+ Advise and support the senior management teams on ER matters
+ Maintain procedures to ensure confidentiality of personnel data in line with current GDPR and country legislations
+ Drive the Employee Engagement
+ Assist with HR projects and initiatives that support business strategies
+ Promote the Company's Culture and policies
+ Support the delivery of training and career development programs
Requirements:
+ Qualification & Experience in Human Resources
+ Strong written and verbal communications skills
+ Experience in dealing with conflict resolution
+ Ability to adapt quickly to a changing environment
+ Ability to develop effective relationships

**Summary:**
Meta is seeking a Director of Industrial Relations to lead a team of Industrial Relations Business Partners to support various countries across the EMEA Region. The ideal candidate will contribute with both hands-on and strategic support of our country managers in managing Works Councils, facilitating productive social dialogue with employee representatives, and moving forward Meta's mission in the EMEA region. Your main responsibility will be to ensure effective communication, collaboration, and understanding between Meta's management and its workforce. You will work closely with Leadership, ER, HR, and Legal, to foster a harmonious and cooperative working environment, contributing to the company's success.The ideal candidate will have strong leadership skills, ability to assess different types of risk, and bring creative and effective ideas and solutions to a growing organization. They should also have proven experience leading, growing, and scaling experienced HR/IR professionals.
**Required Skills:**
Director, Industrial Relations Responsibilities:
1. IR Team Leadership - Lead a team of Industrial Relations Business Partners who work across multiple countries and business groups managing and building Meta's relationships with Works Councils, employee reps, to meet the needs of the business and the workforce in a constructive way with integrity, respect, high personal standards and build personal credibility.
2. Industrial Relations Strategy - Create and implement the company's Industrial Relations strategy, and ensure alignment with business objectives and legal requirements, to enhance the company's reputation as an employer of choice and provide strategic Industrial Relations support, business partnership, thought partnership, and coaching to all levels of the organization
3. Change Management - Lead efforts to implement organizational changes, policy rollouts and updates, and restructuring initiatives, while effectively communicating and collaborating with employee representatives to minimize disruptions.
4. Works Council Management - Provide strategic leadership and direction to foster collaboration with Works Councils and employee representatives across the EMEA region and in specific countries to address complex workplace issues, negotiate collective agreements, and promote a fair and respectful working relationship between management and employees, taking into account local legal requirements.
5. Policy Compliance - Ensure compliance with local labor laws, regulations, and works council agreements, providing expert advice and guidance to management on labor relations matters.
6. Risk Mitigation - Proactively identify potential areas of conflict, and develop and implement strategies to resolve disputes and prevent escalation, aiming to maintain a positive and harmonious working atmosphere.
7. Negotiation and Bargaining - Lead negotiations with Works Councils on various employment-related topics, changes in benefits and restructuring initiatives.
8. Using Data & Insights - Develop and provide rigorous data analysis and reporting solutions based on business needs, highlighting key trends in Industrial Relations to actively drive proactive solutions to minimize reactive work.
9. XFN Partnerships - Integrate and partner with colleagues in the HR Business Partner, Employee Relations, Legal, Investigations, Learning & Development, and HR Programs teams to implement solutions, help scale the business, and develop and execute global strategy.
10. Project Management - Participate and lead projects as an integral member of the extended HR community and influence others within the organization.
11. Build Community - Build collaborative and productive working relationships to create and strengthen internal community (e.g. supports others, shows respect, acts as an ally, onboards new hires, connects people, collaborates well, drives collaboration)
12. Be actively involved in interviewing and on-boarding new employees.
**Minimum Qualifications:**
Minimum Qualifications:
13. Significant experience in Industrial Relations, Employee Relations, and/or HR Business Partner roles
14. Experience negotiating with Labor Unions, and/or Works Councils, including partnering in the creation of new Works Councils
15. Proven experience managing other leaders and senior individual contributors
16. Demonstrates solid judgment and experience assessing risk relative to the business
17. Effective communication and critical thinking skills
18. Demonstrates empathy and experience driving collaborative work
19. Demonstrates project management and change management experience
20. Demonstrated experience learning and thriving in a constantly changing environment and to cultivate relationships across teams
21. Experience using data to identify insights that drive action
22. Experience helping global and/or matrixed organizations scale
23. Demonstrated experience in influencing and strategically solve problems
24. Consulting, coaching, and facilitation skills
25. Proven experience leading, growing, and scaling experienced HR professionals
**Preferred Qualifications:**
Preferred Qualifications:
26. BA/BS degree preferred
**Industry:** Internet

**Job Requisition ID #**
25WD88212
Position Overview
Autodesk is seeking to hire a passionate **Developer Relations Manager** to join our global team in Dublin, Ireland, or Barcelona, Spain. As a member of a high-impact team, you will play an important role in energizing the Autodesk developer community, working with third-party application developers, and influencing the Autodesk engineering teams on API requirements to make the community and Autodesk succeed.
This is a remote or hybrid role with 5-20% travel required as needed.
The Opportunity
Autodesk is seeking a talented and motivated **Developer Relations Manager** to join our team. We are working closely with the engineering team to develop the core software building blocks on which current and future Autodesk products are being built. We are seeking an individual who is enthusiastic about learning new technologies and promoting them to Autodesk partners. You can face new technologies and challenges while working in a dynamic and collaborative environment with some very passionate and talented people. If you're an innovative and fun team player who strives to learn and improve, you'll fit right in.
You will help Autodesk partners envision and create a better world by contributing to the development of the next generation of design products and services, connected to the cloud and accessible from a desktop and directly within a browser. We are a global team, and you will collaborate with various people and teams from around the world. Take an active role in writing code samples, working on proof of concept using rapid prototyping principles, and presenting technology at various events.
Produce high-quality, readable code, cover it with tests, and participate in code reviews to ensure its quality. Continuously learn and improve your coding and design skills.
**Responsibilities**
+ Lead, manage and mentor a global team of talented developers
+ Engage in technical and architectural discussions and decision-making
+ Attract, hire, and continuously grow top software development talent
+ Build and foster a high-performance culture
+ Manage and answer API Support tickets with questions from our Autodesk Developer Network (ADN) members
+ Perform code reviews and technology evaluations
+ Be responsible for the overall planning, execution, and success of technical projects.
+ Collaborate with stakeholders to understand requirements and build toward a cohesive technical strategy.
+ Estimate effort and schedule for projects, adhering to quality standards and continuously adapting to changes in requirements.
+ Use knowledge of Autodesk product APIs to assist partners with their business objectives of providing value-added software for their customers. Assist with their software design by providing them with technical information on Autodesk APIs and technologies.
+ Collaborate with technical marketing activities, including presentations and event participation.
+ Work with internal product development engineering teams worldwide to resolve customer and developer issues. Act as a liaison between engineering and the developer community by helping to evaluate and influence **new API releases to meet the community's needs.**
+ Work on state-of-the-art technology to bring 3D content creation applications to the cloud.
+ Work as an integral member of a high-performance team, making a significant individual contribution.
Minimum Qualifications
+ BS in Computer Science or a related technical field
+ Experience with .NET web application development.
+ Experience in an OOP environment
+ A constant desire to improve, learn more and take things to the next level.
+ Ability to operate effectively and independently in a dynamic, fluid environment.
+ Detail-oriented and passionate about building software and technology.
+ Fluent in English. Written and verbal English skills are essential.
+ Ability to be patient and communicate across cultures.
+ Enjoy interacting with people, including one-on-one conversations and presenting to audiences at conferences.
Bonus points
+ Experience with Git or equivalent revision control systems.
+ Knowledge of cloud development-related technology, such as Node.js, npm, Visual Studio, and NuGet
+ Basic experience with React, Angular, or Vue.js
+ Knowledge and/or experience with AI development.
+ Theoretical knowledge of reactive and functional programming
+ A background in computer graphics with both theoretical and practical expertise.
+ Comfortable and effective working in new areas that require experimentation and rapid problem-solving
+ Hands-on experience with security best practices
+ Practical experience with testing of user interfaces
#LI-VD1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Job Ref: DAL2299 Branch: Clayton Hotel Cardiff Lane Location: Clayton Hotel Cardiff Lane, Dublin Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 39 Posted date: 16/07/2025 Closing date: 18/08/2025 Guest Relations Executive Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Managerwho is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. Benefits 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata hotel 30% off Friends & Family rate SAYE (Save As You Earn Scheme Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties and Responsibilities: Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and F&B. Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website. Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports. Check the Optimus sheet daily. Email a copy of the complaints sheet to department heads and discuss any necessary corrective training. What You Will Need: 1-2 years of experience in a similar role Familiarity with hospitality industry standards. Experience in a 3/4-star hotel. Proficiency in English. Computer literacy. A customer-oriented and professional attitude. An outgoing personality Excellent organizational and time management skills. About us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. At Clayton Hotel Cardiff Lane, we're always dedicated to experiences that are all about you. Located in the heart of Dublin, a short stroll from the Bord Gis Energy Theatre and Dublin's Docklands, it's a place that has everything from food, culture and entertainment. Make the most of your stay at our Club Vitae Leisure Centre, with one of the largest swimming pools in Dublin city along with a separate kids pool. If you want to explore the area, we're conveniently located within walking distance of the city centre, and Pearse DART station which connects you across the whole of Dublin. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

What Youll Get: Competitive salary with bonus opportunities Regular daytime hours (8:00am6:00pm, MonFri) Friendly, fast-paced team environment Full training and career development Modern office space with on-site parking Health benefits: EAP, flu vaccine, eye tests, cycle-to-work scheme PRSA pension contributions Key Responsibilities: Manage inbound and outbound customer service and booking calls Understand and record any vehicle issues or service needs Schedule appointments using the booking system Coordinate with service advisors on job details and updates Follow up with customers after service for feedback Track customer satisfaction survey responses Update customer info in CRM systems (Keyloop DMS) Contact customers for promotions, offers, or service reminders Log leads and update CRM with relevant notes Handle basic complaints and escalate when needed Track and remind customers of service/NCT due dates Complete general admin tasks and reports What Youll Need: Experience in a similar customer service or admin role Background in the motor trade or technical knowledge preferred Strong phone and IT skills Familiarity with Keyloop DMS a bonus Excellent communication and customer service skills Organised, detail-focused, and efficient INDWH Skills: Call centre Customer service Inbound calls

Position description ESB Renewables O&M is a division within Generation & Trading (G&T) with responsibility for the management of the Operation and Maintenance of ESB's Onshore Wind farms across ROI, NI, England, Wales and a portfolio of Distributed Assets consisting of Battery Energy Storage Systems (BESS 311MW), a Synchronous Condenser and Flexible Gas-Fired Generation plant (190MW). As part of delivery of ESB's Net Zero Strategy, it is our ambition that we will generate 70% of our electricity generation from renewable assets by 2030 with 1.7GW of offshore wind, 3.5GW of onshore wind and 900MW of solar and also further develop and operate renewables enabling flexible generation assets including battery energy storage systems, peaking plants and grid support devices. With significant expansion plans in the renewable generation sector, this position offers the successful candidate an exciting opportunity to join an expanding business area taking on a challenging and autonomous role. The Renewables Operations Stakeholder Relations Team (SRMT) is seeking to appoint a Stakeholder Administrator with capability to work closely with local and national renewable generation project stakeholders to foster good relationships and maintain a strong, positive reputation. This is a challenging and autonomous role, and the selected candidate will be a self-starter, with strong interpersonal skills, with the ability to multi-task and meet deadlines. They will be required to work on their own in isolated locations and as part of a diverse team. They should have an excellent ability to communicate and relate effectively in one-to-one conversation and in larger forums. Key Responsibilities The key responsibilities of this role will include but not limited to the following: Manage regular contractor and landowner lease and associated agreement payments. Manage landowner stakeholders and coordinate response to lease queries with the SRMT team and ESB Legal as required. Work in accordance with agreed guidelines, policies, and procedures with SRMT Manage other wind/solar farm invoices collaborating with the Wind Operations Administration Team. Set up new vendor requests, collaborating with the Wind Operations Administration Team, through the SAP Portal and engaging with the Finance Operations Master Data team regarding SAP Vendors Support Other SRMT function as required including: Wind/Solar farm Community Relations and Public Relations initiatives as required. Annual Community Benefit Fund awards and Annual CBF Reporting Coordinate and liaise with cross functional business unit teams, project teams both within Renewables Operations and across all areas of ESB Generation and Trading as well as external bodies. Provide support to the Stakeholder Relations Team in managing risks specific to the business. Experience and Qualifications Essential Either 3rd Level qualification or equivalent work experience in similar role i.e., financial admin and/or property management. A minimum of 3 years' experience. Strong Customer Service orientation Use of IT applications such as SAP, Excel, Word etc. Good communication skills. Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail. Ability to deal with sensitive and confidential information. An ability to work independently and as part of a team. Own transport required with full clean driving license. Desirable Experience in the renewable energy industry and/or property management Familiar with SAP SRM and FMIS systems. Previous experience in stakeholder relations and community engagement. Location The successful candidates will be based at ESB Offices at 27 Fitzwilliam Street Lower, Dublin 2. ESB is committed to smart working - combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. Reporting To The successful candidate will report to Stakeholder Relations Manager, Renewables Operations, Generation & Trading. Why Work with Us? Opportunity to lead Ireland's transition tonet zero carbon future Career developmentthrough mentoring andtraining Corporate Social Responsibility Opportunities Sports and Social Clubs Networking opportunities Credit Union Generous Pension Access to staff well-being programmes Generous parental leave entitlements Strong values-based and inclusive culture Strong commitment to diversity, equity and inclusion Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted Salary €48,100 - €6,600 per annum Closing Date 29th July 2025 Your application will be held in reserve for 6 months should you be suitable for the role. .buttontext4ebea33125a0ecd0 a{ border: 1px solid transparent; } .buttontext4ebea33125a0ecd0 a:focus{ border: 1px dashed #009DE0 !important; outline: none !important; } Diversity, Equity and Inclusion Statement ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, . About ESB Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.