12 Resident Liaison jobs in Ireland

Job Description
Applications are invited for the above full-time permanent positions.
The Organisation
Stewarts Care is a long-established voluntary organisation providing comprehensive community-based services to people with intellectual disabilities in West Dublin, North Kildare and Meath. These positions are based in West Dublin and North Kildare.

We support people with a wide range of support needs across residential settings, day services, supported independent living, job advocacy and vocational training.

Purpose Of The Post
As a member of the Resident Services Team, Care Staff work to enhance the lives of Residents. They must work effectively with all staff directly involved with the residents of Stewarts Care.

These roles require flexibility to workdays, evenings, waking nights, sleepovers and weekends.

Candidates must meet the following criteria relevant to the role:

• Minimum QQI Level 5 (Healthcare Support) or SKILL-VEC Level 5 (or working towards).
• A strong desire to work with persons with an intellectual disability.
• The aptitude to provide a person-centred approach to service user programmes.
• Excellent communication skills both verbal and non-verbal.
• Be Flexible to meet the needs of the organisation.
• One years' experience working in the area of disability is preferable.
• Driver's licence is desirable.

General Duties

• To Supervise the residents in all aspects of daily life, have due regard for their safety and the safety of others, both on and off sections including outdoor activities in accordance with Stewarts Care Policy.
• To ensure that all efforts are made to cater for the physical and emotional needs of the residents to ensure the highest quality of care.
• To assist in the day to day running of sections so that each area is run in a manner that is in keeping with the highest professional standards and care.
• To assist in the training of residents and to observe and report on residents to nursing staff and other personnel directly involved with residents when requested. To assist in client assessment and programme implementation.
• To accompany residents to outside clinics, hospitals or other centres where they have been transferred for specialised treatment or care and to give a preliminary verbal report on returning to residence.
• To assist in the implementation of nursing treatment as directed.
• To assist in the induction of new Care Staff to the Residents and general routine.
• To accept delegated responsibility for residents when requested as directed by the Manager/Social Care Worker or Nurse in Charge.
• To attend In-service Training Programme and lectures educating on the development of service users.
• Attend Fire Prevention and Emergency Training Sessions and become conversant with them and to implement fire orders as per letter of appointment.
• Observe strictly the Code of Confidentiality.
• Maintain Hygiene and tidiness in area assigned to.
• Undertake training for the safe administration of medication.
• Administer medication in line with organisational policy.
• I n the course of employment all employees may be required to support residents or day attenders in leisure activities including participating in activities in the swimming pool, cooking, cleaning and driving.

Salary and qualifications are in accordance with Department of Health consolidated pay scales. Salary Scale is
€34,036
-€47,454 incl LSI
per annum .

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Reference

Speciality / Area of expertise

Residents Services

Job Description

Role Purpose

The overall role and responsibility of Care Staff is to enhance the lives of the Residents. To this aim Care Staff must work effectively with all staff directly involved with the residents of Stewarts Care.

Care Staff are a member of the Resident Services team and deliver support in conjunction with the wider multidisciplinary team and other relevant stakeholders.

Key Responsibilities

• To Supervise the residents in all aspects of daily life, have due regard for their safety and the safety of others, both on and off sections including outdoor activities in accordance with Stewarts Care Policy.
• To ensure that all efforts are made to cater for the physical and emotional needs of the residents to ensure the highest quality of care.
• To assist in the day to day running of sections so that each area is run in a manner that is in keeping with the highest professional standards and care.
• To assist in the training of residents and to observe and report on residents to nursing staff and other personnel directly involved with residents when requested. To assist in client assessment and programme implementation.
• To accompany residents to outside clinics, hospitals or other centres where they have been transferred for specialised treatment or care and to give a preliminary verbal report on returning to residence.
• To assist in the implementation of nursing treatment as directed.
• To assist in the induction of new Care Staff to the Residents and general routine.
• To accept delegated responsibility for residents when requested as directed by the Manager/Social Care Worker or Nurse in Charge.
• To attend In-service Training Programme and lectures educating on the development of service users.
• Attend Fire Prevention and Emergency Training Sessions and become conversant with them and to implement fire orders as per letter of appointment.
• Observe strictly the Code of Confidentiality.
• Maintain Hygiene and tidiness in area assigned to.
• Undertake training for the safe administration of medication.
• Administer medication in line with organisational policy.
• In the course of employment all employees may be required to support residents or day attenders in leisure activities including participating in activities in the swimming pool, cooking, cleaning and driving.

The Person

Candidates must demonstrate sufficient competency and professional knowledge to carry out the duties and responsibilities of the role.

• QQI Level 5 (Healthcare Support) or SKILL-VEC Level 5 or equivalent is desirable.
• One years' experience working in the area of disability is preferable.
• Excellent Communication Skills.
• Knowledge of HIQA, the Health Act , Progressing Disability Services for children and young people, New Directions & Mental Health in Intellectual disability.
• Flexibility to work in all areas of Resident Services.
• Creativity (e.g., in using community resources, problem solving, supporting service user needs).
• Professional, accountable, good planning and time management skills.

Type of Position

Permanent

Work Pattern

Full Time

Salary

€34,036-€47,454 incl LSI per annum

Additional Information

Location

West Dublin / North Kildare

Country

Ireland

About the Company

Focus Ireland has pioneered the innovative
Meascán Model
of intentional social mix, helping to create communities that include people with lived experience of homelessness. "Meascán" meaning mixture or blend in Irish, reflecting the model's goal of integrating diverse households—including those with complex support needs—into shared housing developments. It is Ireland's first intentional social mix housing model. Unlike traditional housing models where formerly homeless individuals are placed anonymously into existing communities, Meascán ensures that all tenants are informed in advance that some neighbours may have experienced homelessness. This transparency helps foster understanding and reduces stigma.

About the Role

The
Community and Tenant Relations Officer
plays a vital role in this model, working collaboratively with tenants, property teams, and other stakeholders to foster sustainable, inclusive communities. This role helps people, families, and communities understand what they need, what they're entitled to, and how they can make the most of opportunities. It encourages them to speak up, get involved, and help shape decisions that affect their homes and communities—both within Focus Ireland and beyond.

Responsibilities

• Organise and facilitate tenant and community engagement events to promote integration into the local community.
• Support tenants in developing participation skills through coaching and training initiatives.
• Collaborate across departments to create and implement policies that enhance tenant satisfaction and embed participation throughout the organisation.
• Partner with service staff to ensure customer engagement is a core element of all organisational activities.
• Gather tenant feedback to inform and improve service delivery.
• Assist with the complaints process, including mediation and providing relevant information for resolution.
• Set improvement goals and address community needs through empowerment and active involvement.
• Build partnerships with external groups and agencies to develop strategies that benefit the local community.
• Establish and monitor Key Performance Indicators to measure impact and outcomes.
• Perform other duties as reasonably assigned.

Qualifications

• A third-level qualification in a relevant discipline.
• Minimum of three years' experience in a related field.
• Full, clean driving licence and access to a vehicle.

Required Skills

• Excellent communication, negotiation, and mediation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Commitment to the strategic objectives and values of Focus Ireland.

Preferred Skills

• Knowledge of the social housing sector (desirable).

Pay range and compensation package

Salary: €37,604.82 – €41, Dependent on Experience)

Equal Opportunity Statement

Focus Ireland is an equal opportunities employer.

Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Location: Dublin (East Region)

Reporting to: Housing Manager

Terms: Permanent Contract - Full-time 39 hours per week (Mon to Fri)

Salary: €45,995-€59,471 per annum (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Job Purpose:

The Tenant Relations Officer will deliver high-quality tenancy and housing management services to residents of a high-density, mixed-tenure development. The role ensures sustainable tenancies, strong resident engagement, and a safe, well-maintained living environment.

Acting as a key on-site presence, the Tenant Relations Officer works closely with the General Manager, the Assets and Estates teams, tenancy sustainment staff, and other departments to deliver excellent customer service and uphold the organisation's values in all aspects of housing provision.

Key Responsibilities

Tenancy Management

• Lead resident onboarding, welcome visits, and tenancy sign-ups
• Conduct regular tenancy reviews and monitor compliance with agreements
• Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation
• Collaborate with tenancy sustainment and income management teams to promote tenancy stability
• Liaise with external agencies, including local authorities, Gardai, and support services where required

Resident Engagement and Customer Service

• Act as the primary on-site contact for resident queries, requests, and concerns
• Maintain a visible, approachable, and responsive presence across the scheme
• Organise and participate in resident meetings, forums, and community events
• Support residents in accessing relevant services, amenities, and programmes
• Proactively gather resident feedback to inform service improvements

Community Presence and Cohesion

• Foster a positive, inclusive and respectful community culture
• Monitor and promote appropriate use of communal areas, ensuring cleanliness and safety
• Build and maintain trust-based relationships with residents, identifying and addressing issues early
• Work with the Community Development team to deliver initiatives that promote social cohesion

Repairs, Maintenance and Asset Management Liaison

• Log, track, and follow up on responsive repairs to ensure timely completion
• Carry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general condition
• Work in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvements
• Liaise with contractors, concierge, and cleaning teams to ensure high site standards
• Monitor works carried out on-site to ensure compliance with specifications and quality standards

Safeguarding and Resident Welfare

• Identify safeguarding concerns and act in accordance with safeguarding procedures
• Work with support services to assist vulnerable residents and prevent tenancy breakdown
• Maintain accurate and confidential records for case management, risk assessments, and case reviews
• Engage with internal welfare and support teams to provide a coordinated approach to resident needs

Cross-Department Collaboration

• Work closely with the Rent Support Officer to address arrears cases and agree payment plans
• Liaise with the Customer Services Centre to ensure efficient handling of resident requests and complaints
• Support the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measures
• Collaborate with the Compliance team to meet health, safety and regulatory standards across the scheme
• Share information and coordinate with colleagues to ensure a joined-up, high-quality service for residents

Administration and Reporting

• Maintain accurate and up-to-date records in housing management systems
• Contribute to performance reporting, audit trails, and compliance monitoring
• Provide timely and accurate data for internal dashboards and external reporting requirements
• Support service reviews by providing evidence, case studies, and feedback from residents

Required Experience and Skills

Essential

• Experience in tenancy management, housing support, or customer-focused public services
• Strong interpersonal and communication skills with a resident-first mindset
• Knowledge of housing rights, responsibilities, and tenancy management best practice
• Ability to handle sensitive issues with discretion, empathy and professionalism

Desirable

• Experience working in mixed-tenure or high-density housing environments
• Familiarity with social and affordable housing models and the Approved Housing Body sector
• Experience managing anti-social behaviour cases, rent arrears, and safeguarding concerns

Qualifications

• Qualification in housing, social care, property management, or equivalent experience
• Training in conflict resolution, safeguarding, or trauma-informed practice (desirable)

Key Competencies

• Empathy and resident engagement
• Problem-solving and conflict resolution
• Professional communication skills
• Organisation and attention to detail
• Collaborative and values-driven approach
• Ability to work independently and as part of a team

Closing date for applications is 6th October 2025

Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.
Location: Dublin (East Region)
Reporting to: Head of Estate & Commercial Services
Terms:
Permanent Contract - Full-time 39 hours per week (Mon to Fri)
Salary: €45,995-€59,471 per annum
(
Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Role Purpose
The Tenant Relations Officer will deliver high-quality tenancy and housing management services to residents of a high-density, mixed-tenure development. The role ensures sustainable tenancies, strong resident engagement, and a safe, well-maintained living environment.

Acting as a key on-site presence, the Tenant Relations Officer works closely with the Housing Manager, the Assets and Estates teams, tenancy sustainment staff, and other departments to deliver excellent customer service and uphold the organisation's values in all aspects of housing provision.

Key Responsibilities
Tenancy Management

• Lead resident onboarding, welcome visits, and tenancy sign-ups.
• Conduct regular tenancy reviews and monitor compliance with agreements.
• Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation.
• Collaborate with tenancy sustainment and income management teams to promote tenancy stability.
• Liaise with external agencies, including local authorities, Gardai, and support services where required

Resident Engagement and Customer Service

• Act as the primary on-site contact for resident queries, requests, and concerns.
• Maintain a visible, approachable, and responsive presence across the scheme.
• Organise and participate in resident meetings, forums, and community events.
• Support residents in accessing relevant services, amenities, and Respond programmes.
• Proactively gather resident feedback to inform service improvements.

Community Presence and Cohesion

• Foster a positive, inclusive and respectful community culture.
• Monitor and promote appropriate use of communal areas, ensuring cleanliness and safety.
• Build and maintain trust-based relationships with residents, identifying and addressing issues early.
• Work with the Community Development team to deliver initiatives that promote social cohesion.

Repairs, Maintenance and Asset Management Liaison

• Log, track, and follow up on responsive repairs to ensure timely completion.
• Carry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general condition.
• Work in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvements.
• Liaise with contractors, concierge, and cleaning teams to ensure high site standards.
• Monitor works carried out on-site to ensure compliance with specifications and quality standards.

Safeguarding and Resident Welfare

• Identify safeguarding concerns and act in accordance with Respond safeguarding procedures.
• Work with support services to assist vulnerable residents and prevent tenancy breakdown.
• Maintain accurate and confidential records for case management, risk assessments, and case reviews.
• Engage with internal welfare and support teams to provide a coordinated approach to resident needs.

Cross-Department Collaboration

• Work closely with the Rent Support Officer to address arrears cases and agree payment plans.
• Liaise with the Customer Services Centre to ensure efficient handling of resident requests and complaints.
• Support the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measures.
• Collaborate with the Compliance team to meet health, safety and regulatory standards across the scheme.
• Share information and coordinate with colleagues to ensure a joined-up, high-quality service for residents.

Administration and Reporting

• Maintain accurate and up-to-date records in housing management systems.
• Contribute to performance reporting, audit trails, and compliance monitoring.
• Provide timely and accurate data for internal dashboards and external reporting requirements.
• Support service reviews by providing evidence, case studies, and feedback from residents.

Essential
Required Experience and Skills

• Experience in tenancy management, housing support, or customer-focused public services.
• Strong interpersonal and communication skills with a resident-first mindset.
• Knowledge of housing rights, responsibilities, and tenancy management best practice.
• Ability to handle sensitive issues with discretion, empathy and professionalism.

Desirable

• Experience working in mixed-tenure or high-density housing environments.
• Familiarity with social and affordable housing models and the Approved Housing Body sector.
• Experience managing anti-social behaviour cases, rent arrears, and safeguarding concerns.

Qualifications

• Qualification in housing, social care, property management, or equivalent experience.
• Training in conflict resolution, safeguarding, or trauma-informed practice (desirable).

Key Competencies

• Empathy and resident engagement.
• Problem-solving and conflict resolution.
• Professional communication skills.
• Organisation and attention to detail.
• Collaborative and values-driven approach.
• Ability to work independently and as part of a team.

Closing date for applications is Friday, 3rd October 2025

• Dublin Permanent Full-time

Location:
Dublin South

Salary:
Salary

Category:
Real Estate

We are looking for talented Real Estate Virtual assistants who will work with our clients, residential and commercial property management companies in the US.

Key Responsibilities:

• Create, update, and manage property listings on rental platforms and websites
• Handle tenant inquiries via email, phone, or messaging apps with professionalism
• Process rental applications and conduct background, credit, and reference checks
• Prepare and send lease agreements, addenda, and renewal documents
• Track lease expiration dates, rent due dates, and insurance compliance
• Monitor and record rent payments, security deposits, and outstanding balances
• Coordinate maintenance requests, assign tasks to vendors, and follow up on completion
• Schedule property inspections, vendor visits, and repairs
• Maintain accurate tenant, property, and financial records in property management software (e.g., AppFolio, Buildium, Yardi)
• Communicate with landlords, tenants, and service providers to ensure smooth operations
• Assist with bookkeeping, invoicing, and reporting tasks as needed
• Support the property management team with admin tasks, email management, and scheduling

Requirements:

• Prior experience in property management, real estate support, or virtual assistance
• Proficiency with property management platforms like AppFolio, Buildium, Yardi, or similar
• Strong written and verbal communication skills
• Familiarity with lease agreements, rental laws, and tenant screening processes
• High attention to detail and organizational ability
• Ability to multitask, meet deadlines, and work independently in a remote environment
• Reliable internet connection and dedicated remote work setup
• Discretion in handling sensitive tenant, financial, and property information
• Positive, professional attitude with a proactive problem-solving mindset

Company Description

Open Agency is a fresh and dynamic team composed of property managers, accountants, maintenance manager and adminstrators, based in Unit 13 Glenrock Business Park, Galway, Open Agency launched in April 2012 to meet the evolving needs of property owners. The company manages a diverse range of developments in Galway City & County, Roscommon, and Mayo, including housing estates, apartment blocks, and commercial outlets. Open Agency is fully licensed by the Property Services Regulatory Authority (PSRA License, A, B, C & D, No.: , committed to providing high-quality and affordable property management services.

Role Description

Due to continued expansion we are seeking to hire a Junior Property Manager/ Apprentice. This is a full-time on-site role for an Auctioneering & Property Management Apprentice located in the Galway City. The apprentice will be responsible for assisting in the management of properties, providing customer service, and supporting management activities. Day-to-day tasks include coordinating with tenants and property owners, conducting property inspections and working closely with the property management team in providing an efficient service to our customers

Qualifications

• PSRA Licence or studying as part of an Auctioneering & Property Services Apprenticeship
• Excellent Communication skills and Customer Service proficiency
• Basic understanding of Property Management principles
• A can do attitude and a proactive approach to priblem solving
• Ability to work independently as well as part of a team
• Strong organizational and time management skills

Credit Controller – Commercial Property Management

My client is seeking an experienced Credit Controller to support their Commercial Property Management finance team. The successful candidate will take ownership of credit control across a portfolio of commercial properties, preparing accurate debtor reports and providing key financial support to property managers and the wider finance function. Previous experience in commercial property accounts or service charge finance is highly desirable.

This role requires a proactive individual who can work independently in the client's Dublin office while also collaborating closely with property managers, accountants, and senior stakeholders. Strong attention to detail, the ability to work to deadlines, and adaptability within a fast-paced environment are essential.

Key Responsibilities

• Managing the credit control function across a portfolio of commercial properties
• Preparing accurate debtor and arrears reports for management review
• Providing monthly updates to senior management and participating in debt recovery meetings
• Processing and reconciling service charge demands, rent demands, and receipts in the accounting system
• Issuing statements of account and ensuring timely collection of receivables
• Responding to tenant queries regarding service charges, rent, reconciliations, and payment plans
• Delivering a high standard of customer service when dealing with clients and tenants
• Investigating and resolving discrepancies in accounts receivable
• Supporting property managers and accountants with financial information and reporting
• Performing reconciliations including service charge, sinking fund, levy, and bank reconciliations
• Liaising with solicitors in relation to legal proceedings on outstanding debts
• Assisting with additional finance and accounting tasks as required
• Reporting directly to the Head of Finance – Property Management

Essential Skills & Experience

• Minimum 3–5 years' credit control experience, ideally within property or real estate
• Prior experience in commercial property accounts highly desirable
• Proficiency in Excel; knowledge of property management systems
• Strong verbal and written communication skills
• High level of accuracy and attention to detail
• Ability to work effectively both independently and within a team environment
• Strong initiative, problem-solving skills, and adaptability
• Good working knowledge of GDPR and Data Protection requirements