127 Retail Management jobs in Ireland

JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
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Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

? We're Hiring: Customer Service Advisor (Hybrid) - Cork ? Are you passionate about delivering outstanding customer service? Do you have experience in hospitality, insurance, or a contact centre environment? We're looking for a Customer Service Advisor to join our friendly and professional team in Cork! ? Location: Cork (Hybrid - part remote, part office-based) ? Role: Inbound Customer Service Calls ? Experience Required: 2-3 years in a customer service role ? Employment Type: Full-Time What You'll Be Doing: Answering inbound customer calls in a professional and efficient manner Resolving queries, providing information, and ensuring a positive customer experience Updating internal systems accurately after each interaction Working as part of a team to meet performance and service targets Following processes and maintaining high quality standards What We're Looking For: 2-3 years of customer service experience (Hospitality, Insurance, or Contact Centre preferred) Excellent communication and interpersonal skills Ability to handle calls with empathy, patience, and professionalism Strong multitasking and time management skills Comfortable working in a hybrid environment with basic computer literacy What We Offer: Competitive salary and benefits Hybrid working flexibility A supportive and inclusive team culture Full training and continuous development opportunities Interested? We'd love to hear from you! ? Apply now by sending your CV to Skills: Customer Service Inbound calls Insurance

My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Advisors to join their growing team supporting their commercial clients. This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting. Customer Advisor Responsibilities Manage tasks, provide excellent service to customers and colleagues. Learn and utilise IT tools and systems. Become an expert in products, transit times, bookings, and tracking. Handle complaints and claims professionally. Analyse reports and collaborate with the team. Stay organised with emails and tasks. Maintain accurate intranet information. Contribute to process development. Escalate customer issues promptly. Follow established standards and procedures. Take on additional tasks as assigned. The Customer Advisor will have: Previous Customer Services Experience 1-2 years experience of a fast paced service environment Strong, proven self management / motivation skills Demonstrable knowledge of achieving group/individual targets Strong understanding of reporting tools and techniques Strong PC skills including use of excel. Strong English Fluency in a European language is an advantage, but not essential - French/German/Spanish/Portuguese/Italian/Dutch Hours of Work: Monday - Friday (no weekends!) under one of the following shifts: 6am - 2:30 pm 7am - 3:30 pm 8am - 4:30 pm 9am - 5:30pm (Training shift) Skills: Customer Service Retail Hospitality

Customer Service Advisor Job Description: We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland. Key Responsibilities: Respond to patient and healthcare professional inquiries within a fast-paced, customer-centric setting. Actively promote and generate new business across all personal insurance lines, including motor, home, farm, van, health, and marine policies Liaise with internal teams and external partners to efficiently resolve delivery and logistics issues. Process orders and assist field personnel utilizing a customized internal database system. Maintain full compliance with CBI, CPC, GDPR regulations, and all internal policies at all times. Consistently achieve and surpass established service level agreements. Provide comprehensive administrative support to ensure smooth operational workflow. Ideal Candidate Profile: Experience & knowledge in a personal insurance environment is essential. APA/ CIP qualifications are an advantage. You must be customer-focused, and committed to providing an excellent service to our clients Strong interpersonal skills are essential Skills: Time Management Communication Team Work Drivin

About the Role: Horse Sport Ireland (HSI) is currently recruiting for a Customer Service Agent, to work as the liaison between the organisation and our customers, in the processing of equine passports in Ireland. You will be the first point of contact to receive and respond to our customers queries and demonstrate superb levels of customer service as part of the service delivery. About the Company: HSI is recognised as the National Governing Body for the Irish Sport Horse sector. HSI unites equestrian sport and sport horse breeding under one governing body and is responsible for devising and implementing strategies for the development and promotion of an internationally competitive Irish equestrian industry, covering high-performance sport, breeding and production, coaching and education, sport and recreation. HSIs funding partners are the Department of Agriculture, Food and the Marine (DAFM), Sport Ireland, the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and Sport Northern Ireland. Job Purpose: To be responsible for providing exceptional customer service to HSI customers regarding equine passport queries at all customer touchpoints - i.e. over the phone, via email and front of house appointments. To understand the needs and requirements of our customers and to respond proactively to deliver the highest quality of customer service and continuously strive to improve the overall customer experience. Key Responsibilities: Role You will be an essential part of helping us build and grow trust with our customers by fully listening and responding to any customer issues in a timely manner. You will be the first point of contract for our customers over the phone, via email and for front of house appointments, regarding equine passport queries. You will develop meaningful relationships with customers to improve the overall customer experience. You will participate in upskilling and staff training to support the provision of excellent customer service to our customers. You will follow communication procedures, guidelines and policies to ensure issues are dealt with to the highest possible standard. You will contribute to the overall team performance within your customer service department. The successful candidate should have: Minimum 2 3 years relevant experience required preferably in a customer service environment. Passion for providing exceptional service to clients. Confident telephone manner, and able to demonstrate patience and calmness in dealing with customers Knowledge of the equine industry is an advantage but not essential. Relevant experience in a fast-paced office environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint etc.) Ability to work on your own initiative. Self-motivated and friendly with approachable manner. Ability to work effectively as part of a team and support your colleagues. Ability to follow procedures accurately and to meet deadlines effectively. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Health, Safety and Quality Management Adhere at all times to the Health and Safety policies and procedures of HSI and/or any other parties as necessary, if conducting work off site. Ensure personal compliance to all Quality Standards. Other Other reasonable duties as may be required within overall competence and skill. This job description may be updated to reflect changing organisational needs. The Selection Process / How to Apply If you are interested in applying for this vacancy, please apply online using the portal or by sending a comprehensive CV and cover-letter by email to . Skills: Customer Service Contacting customers Contact centre Communicating with Customers Manage customer service Assisting Customer Quick Thinking Benefits: Flexitime Paid Holidays Parking

Customer Service Administrator We are looking for a Customer Service Administrator to join our team. In this role, you will be responsible for selling and distributing spare parts to customers. You will work closely with suppliers, trade customers, and internal teams to ensure parts are supplied on time. Key Responsibilities: Help customers find and buy the correct spare parts, offering product information and support. Process customer orders using SAP, ensuring fast and accurate delivery. Work with suppliers to order parts and manage delivery schedules. Sell parts through phone, email, and in-person interactions. Keep detailed records of orders, stock movements, and customer details. Assist with other tasks as needed, such as registration administration and supporting team members. About You: At least 12 months of experience in a similar role. Excellent attention to detail and a friendly telephone manner. Strong customer service skills and good computer knowledge. Able to work in a busy professional environment. Fluent in English. Experience with SAP is an advantage. If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on .If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORN

Our client is currently recruiting for a a Customer Services Administrator, you will play a vital role in ensuring that our customers receive exceptional service and support and have a positive experience You will be the first point of contact for our customers, processing orders, handling inquiries, and providing timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced environment. Key Responsibilities and Deliverables The Customer Service Administrator is responsible for executing sales and customer service administration processes. Order processing and receipt acknowledgement to customers to include delivery lead times. Provide timely, accurate and competent responses to all order-related customer inquiries. Liaise with various stakeholders to resolve potential customer / order issues. Manage and maintain customer records and email accounts relating to order / sales process. Co-ordinate and manage POs from customer. Complete goods inwards process with Sage and BarScan. Invoice preparation and issue to customers. Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial. Takes steps to avoid, and act urgently, upon any quality control issues. Ensure compliance with all regulatory requirements (including GDP). Experience Required Minimum of 2 years experience in a customer services position, ideally within the pharmaceutical / Medical Device sector. Teamwork: Ability to work well within a team and communicate effectively with colleagues. Technology: Proficient in Microsoft Office Strong attention to detail with excellent follow-up and follow through of issues Comfortable working to deadlines in an environment where daily cut-offs are the norm Excellent communication and collaboration skills, able to work in a fast-paced environment, Problem-solving skills, decision making ability, organisational skills, ability to prioritise Willingness to work on own initiative and take direction & feedback.

Key Responsibilities and Duties: We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you! Key Responsibilities: Handle customer inquiries via phone, email, and online chat in a professional and timely manner. Provide accurate product information and guidance to customers. Process customer orders through our ERP system. Collaborate with internal departments to resolve customer issues efficiently. Maintain and update customer records based on interactions. Perform additional duties as needed to support the team and operations. Key Skills and Competencies: Qualifications: Excellent communication skills: Ability to listen and convey information clearly to meet customer needs. Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries. PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems. Experience: A minimum of 2-3 years in a customer service or supply chain role. Product knowledge: Willingness to learn and apply product-specific information. Full training provided. Skills: Customer Service

The Company: Snap is a leading print and essential marketing/promotion services partner in Ireland. It was founded in 1984 and today employs c100 staff across 16 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern, and innovative way, enabling them to grow their business. Working with Irish SMEs, multinational companies, and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage, and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions. The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated, and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner. In this role, the Customer Service Representative will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service at all levels of customer engagement) and in parallel execute business objectives/KPIs, with the goal of driving sales growth. Creating customer quotes and follow-up, based on customer needs (with a high attention to detail, conversion and client satisfaction). All activity to be logged in CRM and Business Management system. Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers. Drive long term growth by building strong relationships with team and customers. Identify Sales Opportunities Proactively spot opportunities during customer interactions and coordinate with the BDM to schedule meetings to drive sales growth. Place a high priority on delivering quality results, go above and beyond client expectations. Carryout other tasks as required by management (including social media platform focus). Key Attributes: It is a must that the individual is highly organised with the ability to manage multiple activitiessimultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner. A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances. A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional. Key Requirements: Experience in estimation (quoting) and the Print industry (Design, Promotional Products, Signage, Events, Marketing materials) is an advantage but not essential as continuous training will be provided. At least two years experience in a similar role (B2B), with track record of delivering results. Strongrelationship building with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence.Excellent communication skills, professional phone manner and customer focus are essential. Strong understanding and ability to ensure standards and processes of Quality (ISO standard), Health, Safety and Environment are upheld. Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required. A strong educational background and fluent in English. Desire to learn/take feedback. Skills: Customer Skills Customer Support Admin Work Sales