445 Retail Operations jobs in Ireland

Retail Strategy & Operations Manager – Dublin

Excel Recruitment is excited to partner with our client to recruit a
Retail Strategy & Operations Manager
for their nationwide retail business. This is a high-impact role for an experienced retail professional with strong operational and commercial expertise, offering the chance to shape the growth of one of Ireland's largest online grocery businesses.

The successful candidate will be responsible for growing the online business, driving profitability, and ensuring a consistent best-in-class customer experience across all stores. You will lead, motivate, and coach the Online Management team and work closely with store-based teams to deliver ambitious sales and service targets.

Salary: €70k - €75k

Responsibilities:

• Maximise store-level productivity, including pick times, delivery slot optimisation, and turnaround times
• Report on key operational metrics and challenge underperformance
• Identify and implement process improvements to enhance accuracy and efficiency
• Drive continuous improvement across the online business
• Deliver annual sales budgets and growth strategy targets
• Analyse sales data to identify opportunities and coach stores to increase customer numbers and spend
• Manage quick commerce operations and rollout plans
• Work with digital teams to ensure online offerings reflect the in-store experience
• Ensure teams are fully trained to deliver service excellence
• Manage cost budgets in collaboration with Finance
• Support recruitment and training of online teams to deliver exceptional customer service
• Identify opportunities to expand online delivery and click & collect services

Requirements:

• Minimum 5 years' retail operational management experience
• Proven ability to manage P&L with strong analytical skills
• Project management and pilot initiative experience
• Full clean driving licence (nationwide travel required)
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Strong time management, presentation, and relationship-building skills

If you are interested in this
Retail Strategy & Operations Manager
role, then please apply to Nikki Murran via the link below. All applications will be handled with the strictest confidence.

Call Nikki

INDNIK

Job Opportunity – Join a Leading Furniture Retailer

This is a varied role in a growing business, perfect for an ambitious and capable person who wants to develop their career, take on new challenges, and grow into a future management position.

Key Responsibilities

• Update and maintain our company website with the latest products, offers, and content
• Scan, check, and verify sales and customer data
• Handle customer service calls and emails in a professional and friendly manner
• Respond to inquiries via phone and email, ensuring excellent customer care
• Assist with sales and upselling opportunities, both in-store and online
• Demonstrate potential to take on future managerial responsibilities

What We're Looking For

• A conscientious and reliable individual with strong attention to detail
• Excellent communication and interpersonal skills
• A customer-focused attitude with the ability to solve problems quickly
• Willingness to learn and take on additional responsibilities
• Ability to work independently while being a strong team player
• IT knowledge and social media experience are an advantage

What We Offer

• The chance to join a well-known and respected retail brand
• Opportunities for professional growth and career development
• A supportive, friendly work environment
• Competitive salary based on experience

Applicants are welcome to include a short 1–2 minute video introducing themselves and explaining why they'd like to work with us (a written statement is also fine).

Job Types: Full-time, Part-time

Pay: €33,000.00-€42,936.73 per year

Expected hours: 40 per week

Application question(s):

• Would you like to have a job that is very varied and something new each day?

Education:

• Leaving Certificate (preferred)

Work Location: In person

Aviva's Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join us

We are recruiting for permanent full-time positions, 35 hours per week for our Galway Contact Centre. You will be helping new and existing customers regarding their Home & Motor Insurance.

You will start with Aviva on the
10th November 2025
and undertake
a 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.

At Aviva we see this role as one of the most important in the business We are the first point of contact for our customers. This is an exciting opportunity to learn new skills and build a career with a market leading Insurer. The role comes with a competitive salary and benefits package.

What you will be doing:

• Handling a variety of inbound Motor & Home Insurance queries, following a script
• Building rapport with each customer by understanding their needs
• Taking ownership and resolving each situation to the customer's satisfaction
• Making follow up calls to customers and connecting with internal departments

To be successful in the role, you will need the following:

• Ideally experience in a customer service environment either in person or over the phone – If you enjoy building relationships and communicating and interacting with people, you'll fit right in with the world-class customer service team around you
• Good aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient with
• Verbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversations
• An ability to adapt to change, working in a fast-paced environment
• A positive can-do attitude

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent's (matching paternity and maternity leave) and carer's leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact or

About the Role

We are seeking a reliable and flexible Customer Service to provide support across our busy client site in Dublin City Centre. This role involves stepping in to cover busy service periods, sickness cover, or when extra support is needed.

Responsibilities

• Provide flexible support.
• Deliver friendly and efficient customer service during busy service times in client's sites.
• Assist in maintaining cleanliness, hygiene, and safety standards.
• Adapt quickly to changing demands in a fast-paced environment.

Skills & Experience Required

• Previous experience in customer service roles.
• Friendly, bubbly, and approachable personality.
• Strong ability to work under pressure in a busy environment.
• Reliable, punctual, and flexible in supporting different tasks.
• Team player with good communication skills.
• Must be legally eligible to work up to 40 hours per week in Ireland.

Job Type: Part-time

Pay: From €14.50 per hour

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• Food allowance

Application question(s):

• Do you have EU work permit?

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Company Description

JYSK is one of the fastest growing retail chains in Europe. Operating in over 50 countries around the world, we have expanded from just 1 store in Denmark in 1979 to more than 3,000 stores worldwide today.

At JYSK, our mission is to provide a great offer for everyone within sleeping and living. Our business concept focuses on selling quality products with a Scandinavian look and feel, at very competitive prices.

JYSK's vision is to not just be the customer's first choice but also the employee's first choice in the retail sector. We have ambitious growth plans in UK over the next 5 years and are looking for confident, passionate and ambitious employees to come on that journey with us. If you bring Dedication… You will meet Possibilities.

For more information, please visit our career page.

Job Description

JYSK are currently looking for a number of Customer Service Supporters to join our team in our Dublin based Customer Service Centre. We are looking for people who are passionate about customer service, act as an ambassador for our brand and provide the best Customer Service.

As Customer Service Supporter…

• You are a customer oriented individual with the ability to listen, understand and fulfil our customers' needs
• You enjoy communicating with others on a daily basis
• You have a high level of empathy and can cater your approach to our customers
• You have attention to detail and able to multitask

At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying issues, solving problems and creating solutions.

• You will have ownership of your work and search of solutions for our customers while providing a professional, positive and competent service
• You will work in an open environment where you co-operate with colleagues to exceed the customer's expectations
• Creating sales on incoming requests to support our mission and goals to be the worlds most profitable chain of stores

What do we offer you?

You get the chance to join a retail company that wants to be the candidate's first choice when choosing an employer. We are a dynamic and energetic team and here your inputs get heard, you get involved and your development is crucial to us.

Additionally, as JYSK ambassador you get the following:

• Opportunities for development through excellent training and mentoring
• An strong introduction to get the best possible start to your career at JYSK
• Full time-job with starting salary of Euro31.500 per year
• Work with modern systems and tools (personalized intranet, online complaints system, customer database)
• 20% discount at JYSK and Lars Larsen Group companies
• Social activities and annual corporate parties
• Internal competitions to compete, win and celebrate excellent performance

What will you bring to the role?

• Empathy, you enjoy to actively listen to customers and support their needs
• Be professional and open to two way dialogue
• Understand the importance of time sensitive issues and remember you are here to help others
• Available to work shifts within our customer centre opening hours
• Excellent knowledge of English, written and spoken
• Computer literacy, quick and accurate in writing on the keyboard, have no problem in learning new programs or read and understand guides and procedures

Contract:
 Full-time role 40 hours per week, 12 months contract (with view to extension)

Position:
Customer Service

Location:
Dublin

You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy compliant. If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.

Perform a wide variety of application policy reviews.

Act on violating apps.

Master policy knowledge to ensure high quality app reviews.

Key Responsibilities:

• Review the apps in given time in accordance to the policies set by the client.
• Maintain optimum utilisation during a working shift.
• Perform high quality reviews.
• Maintain the turnaround time on app reviews.
• Should be up to date on the policy changes.
• Be a team player.
• Provide reverse feedback on policies and apps.
• Work in a 24x7 environment, rotating.
• Take quality feedback and work on it.
• Ability to escalate when needed according to the process.
• Being able to keep their knowledge of current affairs up to date, specifically American culture .
• Should be able to navigate, search and download apps from the client play store on the appropriate devices.
• Experience using and downloading Android based apps.
• Depending on client demand and requirements, you will be asked to work agile and switch between different workflows as well as utilize the language skillset listed on your resume

Skills & Experience

• Excellent comprehension, communication, and
  Spanish
  language skills
• Preferred Bachelor's Degree in any field.
• Should clear basic English language proficiency test.
• Computer savvy, technologically capable – especially web browsers, and data entry skills (Able to run virus and spyware scans).
• Ability to read and interpret text requests accurately.
• Proactive with a strong work ethic.
• Adaptable to learning new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced deadline driven environment.
• Ability to manage a team of multi-cultural analysts in a fast-paced environment.
• Ability to keep up to date with knowledge of current affairs (specifically American culture).
• Should be able to navigate, search and download apps from client play store on the appropriate devices including experience using and downloading Android-based apps.
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Ability to work differing rotations/shifts and non-standard work hours
• Commitment to quality, efficiency, and effectiveness
• Must be over 18 years of age

Role-Specific Skills requirements

• Problem Solving & Escalation Management
• Customer Interaction
• Research Ability
• Attention To Detail
• Writing Composition
• Multi-tasking
• Call/Conversation Management

Eligibility

• 1-2 years' experience in a professional work environment.
• EU Citizen or Stamp 1G/4 visa (no sponsorship).
• Fluency in desired language (and English).
• Strong attention to detail to ensure quality of work.
• Enthusiastic, positive attitude with a strong willingness to learn.
• Good knowledge of internet and associated technologies.
• Must be over 18 years of age

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for carrier progression

Part-Time

8.00am-12.00pm

Primarily ,Taking customer Orders over Phone

Customer Queries

Word /Excel.

Ability to work on own initiative, a positive can do attitude.

Location:

• Parkwest, off Nangor Road Dublin 10, Would suit individual in Clondalkin, Tallaght, Ballyfermot, Inchicore.

Job Type: Part-time

Pay: €13.50 per hour

Education:

• Leaving Certificate (required)

Experience:

• Customer Service: 1 year (required)
• Previous Office Environment: 1 year (required)

Language:

• English (required)

Work Location: In person

We're an Irish- owned Medical Distributor & Website looking for a Customer Service & E-commerce Assistant to join our team full time in Drogheda.

You will be the first point of contact for customers and suppliers, handling inbound calls, emails, order queries and general administration, while also supporting internally across ecommerce and any marketing activities.

What you will do:

• Answer inbound calls & emails, providing excellent customer service

• Prepare business sales & quotations & process orders

• Manage office admin systems, databases & inventory (Microsoft & Mailchimp)

• Assist with invoicing and accounts (Sage 50 experience a plus)

• Support marketing & communications campaign

• Suggest ways to improve & grow our internal processes & procedures

Job Type: Full-time

Pay: €35,000.00 per year

Benefits:

• On-site parking

Application question(s):

• Strong Communication & organisational skills

Customer focused with positive attitude

Strong leadership skills

Sage 50 / Woo Commerce experience is beneficial

Experience:

• Sage 50 Accounting: 1 year (preferred)
• Ecommerce: 2 years (preferred)
• Woo Ecommerce: 2 years (preferred)
• similar role: 4 years (preferred)

Language:

• English (preferred)
• Enlish (preferred)

Work Location: In person

About Us

Stone Seal is Ireland's leading specialist in premium polished concrete, terrazzo, microcement, and bespoke stone finishes. We work with discerning homeowners, commercial developers, interior designers, and architects to deliver luxury projects across Ireland.

We are seeking a Customer service & Project Coordinator – High-End Interiors to join our team in Dublin. This is a fast-paced, Customer based role where organisation, communication, and customer service are key. You will be at the heart of our projects, ensuring that every enquiry, tender, and delivery is handled with precision and professionalism.

Role Overview

You will manage the customer journey from first contact through to project completion, acting as the vital link between our clients, architects, designers, and technical teams. This role combines client service, sales support, project coordination, and planning— offering a unique opportunity to grow into a leadership position.

Key Responsibilities

Client & Lead Management

• Act as first point of contact for clients, interior designers, and architects.
• Handle inbound enquiries via phone, email, and WhatsApp.
• Qualify leads with project details (drawings, measurements, photos, timelines).
• Track all activity in Simpro CRM, ensuring detailed and accurate records.
• Provide clear, timely updates at every stage of the client journey

Sales & Tenders

• Prepare, issue, and follow up on quotes and terms & conditions.
• Support tender submissions and manage deadlines.
• Progress leads through the sales pipeline (enquiry → quote → confirmed project).
• Coordinate showroom visits and client presentations.

Scheduling & Operations Coordination

• Maintain the job board and Simpro schedules.
• Align technicians, materials, and equipment for project readiness with the stock manager
• Proactively communicate schedule changes to the client(weather, staff availability, delays).
• Confirm upcoming jobs with clients and the operations team.

Customer Experience & Aftercare

• Provide seamless, professional communication at every touchpoint.
• Resolve issues quickly with a "solutions-first" approach.
• Conduct post-job calls for feedback and aftercare.
• Maintain long-term client relationships, including 6-month/12-month callbacks.

Administration & Reporting

• Keep CRM records, project notes, and invoicing milestones up-to-date.
• Support finance with initial deposit payment & follow-up's if needed & invoice tracking.
• Ensure compliance with GDPR and company standards.

Ideal Candidate Profile

Essential Skills

• Strong communication skills (verbal & written) with confidence.
• Highly organised and able to multitask under pressure.
• Experience in customer service, sales coordination, or office/project administration.
• Tech-savvy: comfortable with CRMs, scheduling platforms, and Google Workspace/MS Office.
• Excellent attaention to detail

Desirable Experience

• Background in construction,Stone, interiors, architecture, or design projects.
• Familiarity with Simpro, HubSpot, or similar CRM/scheduling systems.
• Experience managing quotes, tenders, or project lifecycles.
• Knowledge of both domestic and commercial project environments.

Personal Qualities

• Confident dealing with the public, designers, and architects.
• Proactive problem-solver with a strong sense of ownership.
• Ambitious and enthusiastic
• Reliable, resilient, and professional under pressure.
• Team player who values clear communication.

Job Type: Full-time

Pay: €38,000.00-€45,000.00 per year

Language:

• English (preferred)

Licence/Certification:

• Drivers licence (preferred)

Work Location: In person